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Post in Beauty Confidential

Having a SA argue with you?

Does this ever happen to anyone? Okay wait, let me rephrase because that's probably happened to almost everyone here... does anyone have any stories to share when a SA disagrees with you or points out that you're basically, well..wrong about a product?

 

I have a few stories. One time at MAC, I wanted to exchange MAC Brave because it didn't look as great as it did when I tried it out in the store. I told the SA that I didn't like the color because it made my lips look washed out and had a pearly/frosty look to it. " Here's how our conversation went:

Me: I wanted to exchange a lipstick. When I tried it out at home, it looked different and kinda washed me out. Also, there's a bit of a pearly appearance which probably was the cause of making me washed out

SA: Oh no, this has no pearl finish, (swatches on her hand) See, none at all. It looks fine on you.

Me: ........well when I checked the MAC website, the description of the lipstick states "pink-beige with white pearl"

SA: I don't know, but I definitely do not see a white pearl here. (swatches again) I don't see anything at all. It's probably because this is a Satin lipstick.

Me: A satin finish just makes it semi-matte though, it's pearly.. the color itself states that there's white pearl..

SA: No, it's the satin finish. That makes it pearly.  There's no white pearl in the actual lipstick.

Me: .........I just want to exchange this lipstick for MLBB color.

I ended up getting MAC Cosmo. Ugh, that lady was annoying. Tried to sell me some lipliner too.

 

Another one was in Sephora, when I went back to exchange my MUFE Mat Velvet + because it oxidized on me, so I wanted a lighter shade.  I had 45, and wanted to get 35. The lady kept stating that the foundation is oil-free, therefore it does not oxidize, this does not happen, it's "basically impossible." She also kept interrupting me with "No's" when I was saying that I noticed the foundation got darker, and I missed a spot by my outer cheek, near the ear, so I was able to tell that, whoa, my foundation got darker. She also said that I probably got lighter over time after I told her that I just bought the foundation a few days ago. I just wanted to be like, LISTEN B---- and bring out my sassy side LOL

 

Anyone have any frustrating encounters? Haha

Re: Having a SA argue with you?

the SA's at my JCP sephora know me pretty well and I don't remember arguing with any of them (although I have had some disagreements about liking certain products).

 

Sometimes they will come up to me and ask me a question for another customer if they don't know the answer. 

I love my JCP girls Smiley Happy

Re: Having a SA argue with you?

I've had rude SAs, condescending SAs, SAs who have ignored me, SAs who treated me like a poor relation, and SAs who looked at me like I was crazy because I dared to return Naked 3 because it was blah.  But I've yet to have one argue with me.

Re: Having a SA argue with you?

Right after Christmas when the Marc Jacobs Lightshow Luminizing Powder went half price (It was $71 originally here) I went into my local Sephora to see if there was any in stock. There were none on the shelf so I asked a sales associate if they had any, she opened the drawer under their display and there were at least 10 of them. I mentioned them being on sale and she said "absolutely not! Maybe online they are but definitely not here!". The woman wouldn't even hand me the box, I told her regardless I was going to buy one and asked her if I could take one, she then informed me that it was $71, I told her I knew the price and that was fine. She let out a huge sigh and still held onto it after handing it to me for a second, like she didn't believe I could afford it. I picked up a few other items before going to the checkout, as soon as she saw me in line she ran upfront and just stood by the cashiers until I got to the front of the line. I asked the cashier to check the price, this woman was now standing next to the woman ringing me in, her eyes going right through me. The cashier confirmed what I already knew, that it was on sale, the other lady sighed again, said nothing and walked away. I had never seen this sales associate before and I have no idea what her issue was.

Re: Having a SA argue with you?

Next time that happens, get her name and report it to the manager or send corporate an email. You'll be doing the business and other customers a huge favor.

Re: Having a SA argue with you?

No chance I would not have complained to management.  You have more patience than I do.  Sorry this happened to you.

Re: Having a SA argue with you?

I never had a SA argue about a specific product but day after christmas I went into my 2nd closest Sephora and had a super duper ( insert dripping sarcasm ) interaction. Lets set the stage. [ disclaimer: this is not a rant about samples- though they play into it. ]

 noonish- day after christmas- the mall is extremely busy and so is Sephora. I was there making a big purchase- but I don't pass up the chance to go in.  So I have now waited in a very packed checkout line to get some foundation face primer. Yay it's finally my turn!

 

SA #1: general friendly greeting--blah blah blah. ah you're rouge! let me grab you some samples. ( goes in search of mythical objects )

Me: great! blah blah- general thank you etc

SA#1 to SA#2: hey where did we put the samples? I can't find any and we have a red card here.

SA#2: We are not allowed to give out samples. ( said loudly enough to cause all surrounding SA's to stop and look )

ME: confused- um ok- not allowed?

SA#1: looks to SA#2 with confusion....

SA#2:No we gave away to many over the holidays. We can't give anymore. ( said even louder )

ME: ok then. thanks?

SA#2: Well we are just really busy. Can't you see?

SA#1: still stunned speechless. 

ME: looks to SA#1 - can i just check out please? ( SA#1 returns to register actually finish my transaction )

SA#2: rolls eyes at me and turns to SA#1- I suppose I could go make her one.....( clearly this was the last thing she wanted to do )

ME: No thank you.- you are just far to busy. I wouldn't want to impose. 

SA#2 Its only because we haven't gotten our restock yet.

ME: to SA#1 - receipt in the bag please. ( doing my best to ignore SA#2 )

 

I was fine not receiving samples- totally fine. It was all the SA#2 being so blatantly rude that she turned heads. lots of them- customers and SA's alike.

 

I did get in touch with the manager a bit later and she was so great. This one instance definitely didn't stop me from shopping, but it was a WOW moment and not for a good reason. Thank goodness its the only one I can think of. 

 

Re: Having a SA argue with you?

I don't know if this is just me but I feel like a lot SA are super rude about helping their customers. About a month ago, I bought something from the Sephora website using a 20% off sale items. I bought two things on sale and a make up for ever concealer. The concealer that I bought was a bit dark for me so I went a Sephora return it. The price of the concealer was $34 something with tax but they only gave me back $28 something. I didn't realize it until I went home. I had to return the next day to fix this issue. A few SA had to come over to look at my problem and they all claiming that they returned the correct amount. I had to explain the whole situation like 10 times. I sounded like a broken record. Finally the manager came over and called customer service and resolved the whole issue. I was returned the correct amount to me. I spent almost an hour in the store. I would have been SUPER pissed if I didn't received the amount I paid. Not to be mean or anything but I swear something SAs don't know how to do they job.

Re: Having a SA argue with you?

All I can say ladies is this, if a SALES ASSOCIATE is RUDE or NASTY with me at ANY COUNTER or STORE, I IMMEDIATLY look up the offending persons employers website and report them and EXACTLY what they did ( never leave without getting a name or employee number if you can off a name badge ) I let them know I will no longer be spending my monthly money shopping with them, online or in store unless something is done and I am advused of what corrective actions have been taken. Yes, people have lost their jobs/been demoted because of me but I also have been sent gift cards as an apology.

Do not feel bad, I bet if you acted like the horrible woman did , they would go out of their way to ruin your job!

 ( I know, I used to work in the Music World...I was an Exec. before becomeing disabled way too soon!

Re: Having a SA argue with you?

I always make a point of asking them what their name is. Just to make sure they know that I am not letting the issue go. 

Re: Having a SA argue with you?

I had to lash out like I did at irresponsible, loud, rude, snotty, and obnoxious Sales associates earlier like that because I have seen them, ones I knew for 15 years that treated me like gold, then the next time they saw me , before coming back to ohio, snub me like trash because I was paralyzed from the waiste down and was no longer the high end money hogging Music Exec, that I had been. Lets move to Christmas, 2013, Beechwood Mall, Cleveland, Ohio. I live a TOTALLY different life now, My husband had lost his job at General Motors as a Supervisor due to "cut backs" after being there close to 20 years, right out of highschool. I have learned to walk and they found it a miracle that a doctors group at L.A. Central said I was paralyzed from the waist down and would never walk again.I get to Ohio with my child, I attempt suicide on my birthday....I dont remember much but woke up from a coma, apparently it was a 5 week coma, looking at the television in front of me..Talladega Nights was playing...and start scraming because I didnt know if I was in heaven, heck, or dead. I was alive and suddenly a room full of white coats were trying to prod and poke me, I remember it was dark out and I felt like I had to urinate...SURPRISE...I am not paralyzed! Within months I could walk and I do walk ( it just looks as if I have had a stroke on my left side, except my face is untouched - 1 scar where the top of my lip was ripped in half ) I went out and the bad scars they did their best to cover with plastic surgery are now covered with beautiful tattoos and flesh colored ink so they cant be seen. Anyway, Christmas 2013, My Jeep Commander broke down ( mind you, I have 1/16 of the money I used to make..the guy who caused the accent outside Modesto was on meth, in a stolen semi, had no insurance, and after it was all said and done I walked away with just enough to pay med bills, thank the paramedic who brought me back to life 3 times, and purchase a house in rural ohio where my family originated -there are only a handfull of us left on this earth now...but anyway, I can drive a hand controlled car, my Jeep was being fixed so I had no choice to get out my 1977 trans-am my grandad left me. I parked in the first handicapped spot in front of SAKS  because I wanted to return a pair of Versace Jeans tht were 3 sizes too big. I was wearing my winter boots, Hollister Sweatpants and Hoodie with a black leather biker jacket over my clothes.I had my Medium Black and White Gingham Dooney and Bourke Purse and a Pink Cleveland Browns Cap with my ponytail pulled thru the adjustable back. I walked into Saks and IMMEDIATLY 6 sales associates started following me, I had a SAKS bad, with the jeans and a receipt I wanted to return. I got near a counter and turned around - ALL OF THE SALES ASSOCIATES TURNED AWAY AND PRETENDED TO DO SOMETHING TO SALE ITEMS BY THE REGISTER. I could hear them snickering at me and staring when they thought I was not looking. I asked for assistance and 3 walked away from me like they had not heard me.I headed farther into SAKS, towards the Mens department. I was met at the counter by a man who said Hello, I handed the receipt and jeans and he started to ask me odd questions why I wanted to return them, here he was waiting on a security guard AND a Beechwood,Ohio Police Officer. I told the officer why I was there, I showed him the receipt and jeans, he handed them back to me with the bag and said he was so sorry but I had to leave the store and the mall in general because I "bothered " the Sales Associates. I left in tears, I could tell he was not happy doing his job but had no choice. I drove home , over 3 hours, in tears. I sent them with my friend to a SACKS in Columbus, Ohio to exchange them for me when she got off work as a Highschool English Teacher. I was judged by my clothes, the car - wich is a very beautiful car-and unfirtunatly, my disability. This is whu I am now VERY HARD on associates that do not come off as genuinly nice from the first moment I lay eyes on them or hear their voice.

I appologize for such a rant earlier, but I wanted all you ladies out there to know why. I buy alot of high end items still, why do I always have to look as if I wlked out of a business meeting or salon for a night at SOHO.

Re: Having a SA argue with you?

that's so awful and vile and just horribly discriminatory. i hope you contacted the management of the store because i don't even know if that's legal - to discriminate and refuse to serve somebody on the basis of their disability violates the equal protection laws doesn't it?

 

i am very very sorry that happened to you.

Re: Having a SA argue with you?

If some SAs at Saks were really that horrible to you, it's really not a valid reason to be "VERY HARD" (your words) on others. You should have reported it to Saks corporate, not punish everyone else in every other store from then on. 

 

Yes I know you say you are only "VERY HARD" if they "do not come off as genuinly nice from the first moment I lay eyes on them or hear their voice" (again your words) but a great deal of that could merely be your own perception, no?

 

Not to mention PEOPLE work in retail, not robots. People have emotions. What if they were just chewed out by another customer over something out of their control, their cat died that morning, and they had a throbbing killer toothache? Hard to conjure up an INSTANT smile and GENUINE niceness after a day like that, don'tcha think? And if their happy act isn't convincible enough to you, you're ok with getting them fired and getting yourself a free giftcard? Just... wow.

 

If someone truly mistreats you in a store then take it to corporate, don't shop there anymore, or just kill 'em with kindness.

 

Life's short, just be a nice person. 

 

 

Re: Having a SA argue with you?

I think her opinion on SAs is more than justified after the way she was treated. How would you like it if you were confronted by security and asked to leave a store just because you have a disability? Please look at things from her point of view, because I'm sure you would do the same thing if you were treated so horribly too. I don't see any harm in her being hard on SAs, because it's not like she's "getting them fired". Yes, not all SAs are bad, but I would do the same thing if I were her. Her story is truly heartbreaking, and my heart goes out to her. I hope she never has to suffer such gross discrimination again.

Re: Having a SA argue with you?

Actually yeah, she did say in a post above, "Yes, people have lost their jobs/been demoted because of me but I also have been sent gift cards as an apology."

 

I didn't say it was nice how they treated her at Saks. Discrimination and false assumption.

I just think it's not fair to punish all future SAs for something they didn't do. That is also discrimination and false assumption.

Smiley Happy

Re: Having a SA argue with you?

I would have just sued Saks. Seriously. What a rotten thing to do. 

Re: Having a SA argue with you?

I know this is a couple months old but I do think this needs to be said: It is not just you and unfortunately it happens all the time, regardless of the disability. Regardless of their exact reasons, they had no right to have treated you so unfairly and I would be willing to bet that it would have resulted in a totally different outcome if just one had approached you and offered help or had given it when you asked. 

 

When I worked in retail in the past and knew certain of my coworkers unfortunately did this kind of thing routinely, I would go out of my way to offer help an individual with a disability because I knew that chances are, most others I worked with back then would not. Please understand, it is not out of any kind of prejudice that I do so because that is not the case. I do it because I know what it is like to be in the same position trying to find help only to find that nobody will look past my disabilities long enough to do so.

 

I do also agree with another poster in one point though. Having worked retail I will say that, yes, it can be hard at times to be perky, pretty and cheerful with a grin plastered on 24/7. I am realistic and I know bad days do happen, so do long or tiring days. I do not expect every single associate I meet in every place I visit to have a giant Joker type of grin pasted on their faces every single minute of every single day. That being said, a polite greeting and helpful recommendation when I approach them goes a long way, and in the end, whether they could still do their job or not and whether they can do it without alienating potential customers is what matters. I can only hope that if you ever do step foot in that store again, management will have figured out the same things and have replaced those judgmental SAs with individuals who actually know how to do their jobs. 

Re: Having a SA argue with you?

I had an SA & a manager at sephora call me a liar for forgetting a receipt when i returned a product. The kicker? It was a sephora exclusive. 

Re: Having a SA argue with you?

lol. did you tell them that? 

Re: Having a SA argue with you?

Yes. They persisted with their ruse. I called corporate and the store manager contacted me but it was too little too late. 

Re: Having a SA argue with you?

I think my pride was shattered more than anything...was it because I was in my Grandads classic firebird that is half -restored ( its currently in prime with a set of Cooper classic Rims as to not destroy the original snowflake Pontiac rims since I had to get it out to drive it due to an emergency and I now live close to Lake Erie where ut snows, was it my clothing....was it my lack of make up and a Girls Sports Cap and sweats..or I hate to think , but is it because I am now disabled..something I never asked to happen to me,,

To be honest, I have not been to any store I enjoy to shop at since. I had to go to MY Dr., My specialist and a CVS Pharmacy.

I just can not make myself go shopping out of the house now Smiley Sad

Re: Having a SA argue with you?

I hate when I ask people questions and they don't know what they are talking about !

 

 

I went to a Sephora to ask about a Buxom Lip Gloss I got a long time ago, the sticker saying the name of the lip gloss was gone, I was hoping to find a shade similar. I approached a SA and asked her about the Lip Gloss and if they had any shades similar. She looked very annoyed with me and ended her conversation with another co worker. She got every tube of lip gloss they had in the Buxom section and tested it out on my hand asking "does it look like the one you bought?" she tested colors that didn't even remotely look like the one I bought and I left with residue of sticky mess on my hands trying to wipe it off with a tissue and alcohol I got myself. I thought it was very rude because she didnt ask to use my hand, she just grabbed it. After I said no none of this colors are what Im looking for thank you anyway, she just turned and left with out a smile or your welcome or anything!   upload_5317237898749512046.gif

 

I think the fact I'm 15 and dont wear much makeup, they dont want to give me the time of day compared to someone who looks more mature with their makeup willing to buy something. Not fun, cause I use makeup for my creative outlet not just everyday use ): 

 

 

6 Replies