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Post in Beauty Confidential

Having a SA argue with you?

Does this ever happen to anyone? Okay wait, let me rephrase because that's probably happened to almost everyone here... does anyone have any stories to share when a SA disagrees with you or points out that you're basically, well..wrong about a product?


I have a few stories. One time at MAC, I wanted to exchange MAC Brave because it didn't look as great as it did when I tried it out in the store. I told the SA that I didn't like the color because it made my lips look washed out and had a pearly/frosty look to it. " Here's how our conversation went:

Me: I wanted to exchange a lipstick. When I tried it out at home, it looked different and kinda washed me out. Also, there's a bit of a pearly appearance which probably was the cause of making me washed out

SA: Oh no, this has no pearl finish, (swatches on her hand) See, none at all. It looks fine on you.

Me: ........well when I checked the MAC website, the description of the lipstick states "pink-beige with white pearl"

SA: I don't know, but I definitely do not see a white pearl here. (swatches again) I don't see anything at all. It's probably because this is a Satin lipstick.

Me: A satin finish just makes it semi-matte though, it's pearly.. the color itself states that there's white pearl..

SA: No, it's the satin finish. That makes it pearly.  There's no white pearl in the actual lipstick.

Me: .........I just want to exchange this lipstick for MLBB color.

I ended up getting MAC Cosmo. Ugh, that lady was annoying. Tried to sell me some lipliner too.


Another one was in Sephora, when I went back to exchange my MUFE Mat Velvet + because it oxidized on me, so I wanted a lighter shade.  I had 45, and wanted to get 35. The lady kept stating that the foundation is oil-free, therefore it does not oxidize, this does not happen, it's "basically impossible." She also kept interrupting me with "No's" when I was saying that I noticed the foundation got darker, and I missed a spot by my outer cheek, near the ear, so I was able to tell that, whoa, my foundation got darker. She also said that I probably got lighter over time after I told her that I just bought the foundation a few days ago. I just wanted to be like, LISTEN B---- and bring out my sassy side LOL


Anyone have any frustrating encounters? Haha

Re: Having a SA argue with you?

Yes, the girl at the Lancome counter.  She argued with me about everything we talked about.  I could tell she was in a bad mood so I very politely excused myself & got the heck out of there.

Re: Having a SA argue with you?

The Lancome counter at my local Belks has a rude young lady there all the time as well. Anytime I'm asking her about products she isn't knowledgeable at all and just kind of 'wings it' by telling me some nonsense. If I try to correct her or tell her that doesn't sound right, she starts raising her voice with me. Sometimes I wonder how some people work in retail. If you don't like people, or know how to communicate with them respectably, don't work in customer service.

Re: Having a SA argue with you?

Yes! Same things I have been saying for years - some people just aren't cut out for certain kinds of jobs. Either learn the skills necessary to make yourself successful there, or know yourself well enough to know you are just not cut out for that kind of job and move on to one where you can be more successful and at the same time make room for someone who can be successful in the position you just vacated!


On an unrelated topic, its good to see a fellow tech on here. -An RVT in training

Re: Having a SA argue with you?

This happened to me once.  I was at a walgreens type store in australia (Priceline).  They recently started selling real techniques brushes.  I went in for a look at something else and someone asked if they had the "Samantha chapman" brushes, to which the SA gave a sassy no.  Well I was standing right next to them, and I said excuse me, you do actually sell them and pointed the rt brushes out.  The SA glsred at me until I left and she is always nasty when I go in there now.

Re: Having a SA argue with you?

Haha, Priceline is normally pretty good but I've definitely learnt not to ask about new products because chances are nobody knows they even exist. I only succeeded once, and that was when the L'Oreal lip stain things came out. The girl was wonderful and even though they weren't on the shelf yet, went out the back and got the testers for me to play with.

Re: Having a SA argue with you?

I was at The Bay's beauty gala last year and I sat down on a stool next to Shiseido to put a couple of things in my bag, etc. Without me even indicating an interest in her products, the Shieseido lady started telling me how she had the perfect skincare range for me "to help with breakouts and large pores". I wasn't wearing makeup at the time and I would have had maybe two pimples? I kind of stared at her for a minute wondering how on Earth she thought it was okay to say that, and when I tried to be polite and say "no, thanks, I like what I'm using" she went on and on about how the Ibuki range was SO much better than anything I could possibly be using, blah blah blah. Woman, stop, I didn't even ASK you for your opinion in the first place!


Oh, and then there was the woman in Shoppers (who I swear is there every single time I go in without fail). I bought one of their in-house brand Quo's Christmas palettes, wore it once, then went to return it because there was far too much fall-out and it irritated my eyes. I normally don't have a problem with eyeshadow and in the pan it didn't look like a glitterbomb. She acted as if I was daft for trying that brand to begin with when there are other brands labelled hypoallergenic. I tried to explain to her that this isn't a regular issue for me and I've used nearly every drugstore brand before without problems. A couple of weeks later I go in to return a Soap and Glory mask which turned out to have a peppermint tingle in it which I know my skin reacts to. There was absolutely zero mention on the packaging that it tingles and again she was all "oh, but that's obviously too harsh for your skin!". The ingredients list looked fine, how was I supposed to know? Just let me do my returns, which are fully within your policy, and stop being a **bleep**!

Re: Having a SA argue with you?

One particular situation comes to mind.  I wanted to buy a turquoise eye liner for summer one year.  The particular mall I was at didn't have a MAC and this was before a Sephora or Ulta existed in my area (those were dark times indeed).  So, I went to the Lancôme counter at Macys and it went like this:


SA: hi, can I help you?

me: yes, I wanted to know if you had any bright blue eye liners?

SA: bright blue? No, you don't want to use bright blues, you want to use navy eyeliner (proceeds to show me a navy one)

me: no, I want bright blue.  So, you don't have any?

SA: no, you don't want bright color, it's dark colors that look good on the eyes


and I wasn't rude, I just thanked her and left...but what I wanted to say was "nooooo, you obviously like navy eyeliner. I want a bright one.  I ended up having to go to the other mall that did have MAC.  Where I did find the product, so maybe I'm not the only one who doesn't always want a dark color.  Sigh.

Re: Having a SA argue with you?

I work at retail store (not naming names in this thread!) and I never never argue about a return, but man, it's almost hard to hold back tears sometimes! Remember the destroyed makeup art thread? That's what happens when you return even an unopened product that you bought online into a store that doesn't currently stock the product. Yesterday a girl returned a BNIB flowerbomb gift set that was so beautiful! She ordered it online and returned it to our store that doesn't carry it. Soon to be destroyed! So sad ;o( I feel like if people knew that's what happened, less people would return in a different method that they purchased.

Re: Having a SA argue with you?

Are the employees allowed to purchase them?  At my local Sephora, the employees always love it when I return items sold exclusively on-line, because if they are unopened they are allowed to purchase them with their employee discount.

Re: Having a SA argue with you?

I don't mean to sound terrible because I do understand your point...but if I bought an expensive item and for whatever reason, didn't think I could use it, I would return it even knowing it would be destroyed. To me, this is a policy that the store needs to change.  It shouldn't mean that customers can't take advantage of an advertised return policy.  I shop many places based on return policies; if I cant return easily, I won't shop there.  I just feel that the corporate policy needs to change, not the customers making returns.  (Btw, I do work in customer service also Smiley Happy )

Re: Having a SA argue with you?

Should you be allowed to return?  Yes.  Should there be a better option than destroying brand new product?  Yes.  There should at least be an option to send the brand new items that aren't sold at that location to the warehouse.  Getting rid of brand new product for that reason is what makes costs go up over all, and a lot of returns, online in particular, can hurt the budget of a store and cause them to cut hours.  (The return reflects only on the location, not online, which is stupid.)  Again, I agree that corporate needs to make these fixes, and customers shouldn't suffer for it, but I don't think the employees should either.

Re: Having a SA argue with you?

Can't they make it into a tester? I know it's risky with some skincare and makeup since you don't know what people do, but perfumes? c'mon. 


And if it's gonna be destroyed....why can't you have them? purchase for a discounted price?

Re: Having a SA argue with you?

They don't allow it because someone would inevitably have a friend buy the product, return it at full price, and then the SA or whomever would buy it at a discount.  Plus it opens up a liability if the product was tampered with or used.  Smiley Sad

Re: Having a SA argue with you?

Hit the nail in the head! It's still so unfair!

Re: Having a SA argue with you?

We could if it was something that was currently in stock, but not all the stores carry the same items, and this was one that we don't carry ;o( 

Re: Having a SA argue with you?

This one is kind of small but I once went to my local Sephora to pick up some last minute things before I left for vacation later that day. I made my Sephora errand my top priority and decided to just run out and get my shopping over with before I got ready for the day. When I got to Sephora, it was decently packed and I was glad because I didnt want to be bothered--just needed to grab my stuff and get out. That's when a Laura Mercier rep approached me and asked if I had ever filled in my brows before. I smiled warmly and told her that she caught me on an off day and that I filled in my brows daily. Well, this LM rep didn't believe me and insisted that she show me how to do it. I shrugged her off stating that I came in specifically for two products and again, I filled in my brows on the regular. She continued to look at me like I was lying under oath or something and then suddenly walked off without so much as a courtesy "good-bye". It was just freaking weird and I am totally biased against LM now because of that interaction. Anyways, I ended up having a phenom vacation during which, guess what, I filled in my brows. 

Re: Having a SA argue with you?

Gosh I hate those people. Just because I'm not wearing makeup or not a full face doesn't mean I'm a complete beginner! I had a Clinique lady ask whether I realised the Chubby Sticks for eyes were eye shadows not lip colour. Firstly, they're in the 'eye' section of your display. Secondly, they're labelled 'for eyes'.

Re: Having a SA argue with you?

Lol! Really? If someone said that to me, well, I'd tell them all the jokes I have about the name Chubby Sticks :-P. That's so dumb. I'm pretty sure most people don't wear a black chubby stick for eyes as a lipstick.

Re: Having a SA argue with you?

LOL thank you for that idea... Smiley Wink 

Re: Having a SA argue with you?

WOW -______- It's so annoying too because you know they are only saying those things based off your appearance. 

Re: Having a SA argue with you?

Boo! That's horrible. I hate it when they try to argue with you and you know you are right!

3 Replies