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Post in Beauty Confidential

Having a SA argue with you?

Does this ever happen to anyone? Okay wait, let me rephrase because that's probably happened to almost everyone here... does anyone have any stories to share when a SA disagrees with you or points out that you're basically, well..wrong about a product?


I have a few stories. One time at MAC, I wanted to exchange MAC Brave because it didn't look as great as it did when I tried it out in the store. I told the SA that I didn't like the color because it made my lips look washed out and had a pearly/frosty look to it. " Here's how our conversation went:

Me: I wanted to exchange a lipstick. When I tried it out at home, it looked different and kinda washed me out. Also, there's a bit of a pearly appearance which probably was the cause of making me washed out

SA: Oh no, this has no pearl finish, (swatches on her hand) See, none at all. It looks fine on you.

Me: ........well when I checked the MAC website, the description of the lipstick states "pink-beige with white pearl"

SA: I don't know, but I definitely do not see a white pearl here. (swatches again) I don't see anything at all. It's probably because this is a Satin lipstick.

Me: A satin finish just makes it semi-matte though, it's pearly.. the color itself states that there's white pearl..

SA: No, it's the satin finish. That makes it pearly.  There's no white pearl in the actual lipstick.

Me: .........I just want to exchange this lipstick for MLBB color.

I ended up getting MAC Cosmo. Ugh, that lady was annoying. Tried to sell me some lipliner too.


Another one was in Sephora, when I went back to exchange my MUFE Mat Velvet + because it oxidized on me, so I wanted a lighter shade.  I had 45, and wanted to get 35. The lady kept stating that the foundation is oil-free, therefore it does not oxidize, this does not happen, it's "basically impossible." She also kept interrupting me with "No's" when I was saying that I noticed the foundation got darker, and I missed a spot by my outer cheek, near the ear, so I was able to tell that, whoa, my foundation got darker. She also said that I probably got lighter over time after I told her that I just bought the foundation a few days ago. I just wanted to be like, LISTEN B---- and bring out my sassy side LOL


Anyone have any frustrating encounters? Haha

Re: Having a SA argue with you?

I say it that way in my head too. I also say becel beck-al instead of baycell.

Re: Having a SA argue with you?

Exactly. In my head, I'm just like, come on, I want something else so stop trying to convince me to keep the product I want to exchange because it's not going to work out. It's MY MONEY!!! I hate it so much too when they try to convince you to use a shade of foundation that's way too light for you and tell you that you can always use bronzer. Ugh. 

Re: Having a SA argue with you?

lol I pronounced Ole Henriksen "OL Henriksen" and little miss sassy SA corrected me quickly. It's oo-lay. I think? Whatever, i'll call it what I want. I'm from Texas, we don't sound fancy..haha

Re: Having a SA argue with you?

I pronounced it that way too, but the SA was awesome about it in Sephora. I said that I'd used the OL Henriksen Ultimate Eye Lift Gel with bad results, and she said "Oo-lay Henriksen is meant to be used only at night, but I agree that it's not the best product." I didn't mind, and now I know. It's not hard to be nice about things. I like to learn, I don't want to feel stupid about it though!

Re: Having a SA argue with you?

i went in looking for something from anastasia and the girl asked me " you mean Anastaaaaaaaaasia?" like she didn't know what i was talking about because i called it a-na-stay-sha

Re: Having a SA argue with you?

hate it when the employees think they know everything and are rude about it. 

Re: Having a SA argue with you?

i hate knowitalls in general, especially when they're wrong and are still rude about it. and ESPECIALLY when they just get all of their "knowledge" from random blogs Smiley Sad 

Re: Having a SA argue with you?

no but I look forward to reading everyone's stories Smiley Happy

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