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Post in Beauty Confidential

Do you guys think that the "proffessionals" at sephora are actually proffessional?

just wondering what you guys thought...

Re: Do you guys think that the "proffessionals" at sephora are actually proffessional?

In many cases... NO!  I'm certain they all get some training after they're hired but I'm also certain the vast majority haven't actually attended a beauty/cosmetology school of any kind.

 

I've asked for help on how to use a new product on a couple of occasions and the makeup artist made me look laughable each time. In one instance I went to J. Crew right after and almost screamed when I saw myself in the mirror.  You'd think they'd know how to take the lighting into consideration.

Re: Do you guys think that the "proffessionals" at sephora are actually proffessional?

Some of them are!  But the majority of the sales people I've spoken to appear to have been hired because they had customer service experience and liked makeup.  I talked to one guy who said he had been working at the restaurant next door when his Sephora opened and was taking applications.  I took his product advice with a grain of salt after that.

Re: Do you guys think that the "proffessionals" at sephora are actually proffessional?

There's one girl I trust at one of the stores for skin care. She's known me for years, and knows what I like/dislike. She won't recommend me a "hot new item" knowing it's heavy & will give me more milia. I appreciate that! There's also a girl at another store that I like to play with makeup with. We have a blast swatching & trying on different products. We both like long-wear items, so she stays away from smudging/melting items. But that's about it. Everyone else is either clueless or rude, even the managers. I worked retail for 7 years in HS & college and we would have been fired if we treated our customers like that! 

Also they are clueless, and it's the companies fault, not their own. There is something really wrong with the marketing department at Sephora. The fact that you can ask the same question to different people and get a different response from each is mind blowing. If there is a promotion, the rules should be laid out & everyone should be informed of said rules. I feel like a broken record, but when I want to know what time a sale starts & someone from FB, BT, the phone, e-mail & store all give me a different answer I get frustrated. Or when we get an e-mail with a code to pick something up in store only to find out from everyone else it's not available in stores makes the company look bad. 

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Re: Do you guys think that the "proffessionals" at sephora are actually proffessional?

Well, some of the makeup artists are, some aren't, some are just there for the experience to become professionals.  The last gal who did my makeup is an aspiring stage makeup artist, so definitely knew how to make a flawless base, however, the rest of the makeup was considerably more heavy than I would have preferred in natural lighting, but were I going on stage or singing in a soiree, it would have shown up in the lighting perfectly! Smiley Very Happy

Re: Do you guys think that the "proffessionals" at sephora are actually proffessional?

lol

Re: Do you guys think that the "proffessionals" at sephora are actually proffessional?

Some might be...

Re: Do you guys think that the "proffessionals" at sephora are actually proffessional?

Some are.

 

I actually ran into a Laura Mercier artist this past weekend lurking in-store.  So they do supplement from time to time with additional pros.

Re: Do you guys think that the "proffessionals" at sephora are actually proffessional?

Yeah, I've run into them too.  It seems like some brands have traveling reps that go to stores for a day or two.  I've met a Benefit rep and Cover FX rep, and a few others for brands I can't recall.

Re: Do you guys think that the "proffessionals" at sephora are actually proffessional?

I'm not particularly impressed with in store help.  I had to go in store 3 times in a month because each of the store clerks pointed out foundations that were too dark or orange.  The visit that i had last Saturday, the store clerk pointed out something that I just returned that day as being too dark and red for my complection.  She said "Some women prefer their foundation a little on the red side",  Not when you have yellow undertones!  I basically picked out my own foundation and let her help me find the perfumes, lip glosses and blush that I had on my shopping list.  I felt bad for being aggravated so I told the lady at the cash register that she helped me.

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