Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Beauty Confidential
|

Blocked from shopping online with Ulta

I was recently blocked from shopping online with Ulta. I was told that I was labeled a reseller when I was trying to buy a single item online. Has this happened to anyone else? What are your thoughts about Ulta blocking people like this?

Re: Blocked from shopping online with Ulta

@jesseme  I'm sorry this happened to you. 😞 I've had several issues with Ulta over the years, but no shopping bans. Most ban stories I hear are from customers who made too many returns within a certain amount of time. 

 

I've made a couple of small online orders—as little as 3 items, maybe even just 2—but no single item orders. I can see how placing several single item orders can look suspicious to Ulta (and TRE, if Ulta currently uses them to track this kind of thing). But not for placing just one single item order. If the order was made by a customer who's also done several returns, that's likely another red flag. 

Re: Blocked from shopping online with Ulta

@jesseme That hasn't happened to me.  I have heard if you buy a lot of single items that your account could get flagged or if you return items a lot.

Re: Blocked from shopping online with Ulta

@SportyGirly125 I'm curious - why would buying a lot of single items be a suspicious practice?  

Re: Blocked from shopping online with Ulta

@greeneyedgirl107 For reselling items.

Re: Blocked from shopping online with Ulta

@SportyGirly125 Are you referencing buying multiples of a particular item?  Like several of the same item in one order?  I guess I thought you might have been referencing buying just one item at a time.  I don't return to Ulta a lot, but I'd say I return more at Ulta than other stores.  I just wanted to be in the know so I don't get flagged for anything.  (I have been known to stock up on many of the same item in one transaction, but those are staples and are always when they're on sale!)

 

Thanks!  🙂

Re: Blocked from shopping online with Ulta

@greeneyedgirl107 It could be different reasons for getting flagged. Buying multiples of the same item, buying multiples of the same item and then returning some of them, doing a lot of single item purchases in a short time span. 

Re: Blocked from shopping online with Ulta

I was literally trying to buy lotion. I have a suspicion that it is because of my shipping address. We have to use a delivery service called Fetch. So you have to ship to the business address. 

Regardless, when I have called to try to resolve the issue, I get transferred multiple times and keep being told it was escalated and closed and there’s nothing they can do. It’s so frustrating. 

7 Replies
Conversation Stats
  • 7 replies
  • 375 views
  • 16 Hearts Given
  • 4 Contributors