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Post in Beauty Confidential

Beauty Pet Peeves 2

The other thread was getting too long and difficult to load! 

 

So what are your beauty pet peeves? What grinds your gears? Share your stories!!!

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Re: Beauty Pet Peeves 2

When your $35 ($48 CAD) colourpop order gets slammed with $17 of duties Smiley Sad  what bugs me the most is that $10 of that is just the "handling fee"!

Re: Beauty Pet Peeves 2

MINE DID TOO.  I order from colourpop all the time and have never got charged in Canada.  Canada post comes to my door yesterday and says I owe $13, $10 for handling fee and tax.  They said the value of my package was $54CAD when it was a $48 order, same as you.  So I paid more tax for a value of product I didn't even purchase?  

Anyone know why this is?

Re: Beauty Pet Peeves 2

@sydtomato Colourpop includes the GWP in the total order value. So if you received, say the birthday eyeshadow GWP with your recent order, that would add $5 to your total, bringing it to $40 value, which is $54 CAD. You may be able to see this in the value declaration form on your package.

Re: Beauty Pet Peeves 2

Yes that's what they did! They added the value of the GWP even though I didn't pay for it, and I'm pretty sure they included the full value of the sets instead of the actual price. Not cool. 

Re: Beauty Pet Peeves 2

@Pollu Oh wow didn't even look at it closely at all my bad, that makes total sense.  Do you happen to know why I got charged a handling fee when i never have before.  I even made two colourpop orders about the first week of May and didn't get hit with any charges.

Re: Beauty Pet Peeves 2

@sydtomato If your package value is declared as above $20 CAD, you will have to pay tax + handling fee. But CBSA seems to select packages at random to impose these charges on. So sometimes you may get lucky and you don't have to pay anything.

 

I am totally fine with paying taxes, but the handling fees always kills the deal! And $20 CAD is such a low limit. US has a $800 limit.

Re: Beauty Pet Peeves 2

@Pollu  Thanks for much for that info! I have gotten very lucky then.  Almost all my orders have been over $20 from Colourpop and other places.  I tried to look up info online and there is such mixed and vague info. $20 is just ridiculous, then businesses wonder why the online market in Canada is so low relative to US. I am also fine with paying taxes but the "handling fee" is a joke. 

Re: Beauty Pet Peeves 2

@sydtomato You are welcome! I hope Canada increases this limit at least to a reasonable amount. Based on reports from some independent research institutes, it is observed that the Canadian Government spends four times more to implement this threshold than it actually collects in duty and tax revenue on low-value ecommerce purchases. Increasing the limit would be beneficial for everyone!

Re: Beauty Pet Peeves 2

I don't mind paying at all. But paying on what I PAID not what you deem it to be worth. If I get a gift bag from Barneys or Saks, they are not adding the $200 "value" of the bag to my order! 

Re: Beauty Pet Peeves 2

@ChristalM I agree! GWP should never be included in the total value. Actually, I have not come across any other company which does that, other than Colourpop. Definitely make me not want to order from them.

Re: Beauty Pet Peeves 2

@Pollu

@greenteafueled @sydtomato

 

Same happened to me! They over inflated my value by $20 Canadian! Never again. I didn't want the stupid feebies anyway especially if they are going to inflated the value of the package for them. Never again with colourpop. Oh and they left out one item from my order Smiley Sad

Re: Beauty Pet Peeves 2

@ChristalM So sorry to hear that Smiley Sad

Did Colourpop at least send out a replacement for the missing item?

Re: Beauty Pet Peeves 2

@Pollu Nope! They don't seem to care.

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Wow I'm shocked by that! I once made an order and it said it was delivered but I did not get it.  I think either my mailman mixed up the addresses since it was Christmas time and there are usually more packages or it was stolen from my porch.  I contacted Colourpop and they sent out a brand new order.

@ChristalM

Re: Beauty Pet Peeves 2

@ChristalM That's horrible! Smiley SadYou should try contacting them on their social media. Usually, companies seem to respond better on social media.

Re: Beauty Pet Peeves 2

@Pollu Sadly I did with no response. 

Re: Beauty Pet Peeves 2

@ChristalM Hope they get back to you. This is not fair. Smiley Sad

Re: Beauty Pet Peeves 2

I wonder if the universe is trying to send me a signal that I should just stop ordering stuff online.

January isn't even over and I already got a few "messages" -wrong item, damaged stuff, etc... But the cake goes to a pair of Wolford tights from Nordies. I mean, I received "a package of Wolfords". I could see from outside something was off, but never in a million years I expected what I found:

what did they send me

 

Used stockings!, and it doesn't even match! Smiley Surprised

I think it may have been shipped from a store and some criminal costumer was responsible for this. Now you tell me, how does a person sound when telling a story like this over the phone to CS :/ Maybe I should just stop online shopping...

 

Re: Beauty Pet Peeves 2

Yikes! I am truly sorry that this happened to you! I originally suggested you order your Wolford's through Nordies because I actually work for Nordstrom and I know we (my location) have a very good stock and selection of Wolford's. I did not anticipate for someone to send you a used pair of tights, however. Again, I am sorry and if this were to ever happen again (god forbid) please send me a DM so I can get it straightened out for you! I am a service experience specialist so it is my job to make things right for the customer. I am glad that CS is sending you a new pair though! Smiley Happy

Re: Beauty Pet Peeves 2

@gonerogue Thanks! I was able to find one on sale online. Usually it's hard to find a Medium on sale because it's probably the most popular size, let alone on the right color. But I was lucky, or so I thought. But I don't blame Nordies on this one. Last year Bloomingdales sent me a box of 3 CK tights, instead of just one, and I was more upset at them for giving me the trouble of having to ship back the 2 extra pairs Smiley Very Happy Thank you for offering to help, it's very kind. Hopefully I won't need it.

Re: Beauty Pet Peeves 2

Omg, I don't know whether to laugh or cry over those stockings. 

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