Services
From makeovers to personalized skincare consultations
From makeovers to personalized skincare consultations
Get inspired, play with products & learn new skills
Exciting launches, parties & more
Explore what's hot in your store
Ask questions, join challenges, and get recommendations from people like you
Discover topics tailored to your beauty interests
Add your photos and get inspired by fellow beauty lovers
View activity, savings and benefits
Redeem items, samples and more
View and track online orders
Reorder it from in-store and online purchases
View saved products
Recommendations from your store visits
Manage your services, classes and events
Complete your beauty traits for personalized recommendations
Payments, contact info, addresses and password
View activity, savings and benefits
Redeem items, samples and more
View and track online orders
Reorder it from in-store and online purchases
View saved products
Recommendations from your store visits
Manage your services, classes and events
Complete your beauty traits for personalized recommendations
Payments, contact info, addresses and password
Ask questions, join challenges, and get recommendations from people like you
Discover topics tailored to your beauty interests
Add your photos and get inspired by fellow beauty lovers
From makeovers to personalized skincare consultations
Get inspired, play with products & learn new skills
Exciting launches, parties & more
Explore what's hot in your store
The other thread was getting too long and difficult to load!
So what are your beauty pet peeves? What grinds your gears? Share your stories!!!
When I saw the thumbnail to this, i was wondering what it was!! That is so gross 😧 they should do something
Yikes! I got this as well and was liking it, but accidentally left it open overnight. Guess it's a good thing I didn't get too attached!
Eeeeew this is gross! I know the product is made with natural ingredients and all...but they really need to revisit the formulation to make it shelf stable!
Oh no! I ordered this during the sale and haven't used it yet. I'm going to check this when I get home. Thanks for posting this.
This is terrible! Definitely contact Herbivore. Even if they can't really do anything specific for you, they should know their products are defective.
That's just awful 😞
Ew. If a deluxe sample developed mold so quickly, I'm afraid of what a full size would look like. Considering how much it is, this is unacceptable. Hope they take all these customer reports seriously and revisit their formula.
Yuck 😞
Sorry you had this happen. Thanks for posting though. Don't think I'll want to try this product now!
Water (aloe juice) + sugar (sugar maple extract) + no preservative (none listed in ingredients) = mold
Honestly, I'd report to the FDA so they can track it for a potential recall.
@Samtian Holy crap! I just put this on my face last night (deluxe sample like you) and after it was on, I went to read the reviews. So many people had this happen to their sample! Mine looked fine but I was still fairly terrified with it on my face, but I took a chance and just left it on.
I guess mine was ok because I hadn't used it yet. But a ton of reviews are just like your experience. They used it once or twice, went back a week or two later and found fuzzy green mold. Blech! So sorry this happened to you. I'm chucking mine in the bin.
@Samtian Gahh! That's disgusting! My deluxe sample didn't have any mold so I bought the full size... :S
Continuation of previous rant.....Nine days after placing my Black Friday order I receive an email from the company that my order is STILL processing and "the team is working around the clock to ensure your order gets to you as soon as possible."
What have you been doing this entire time?! This order was placed within a couple hours of the sale going live, W-intheactual-H. First and last time I order from ABH directly. This is insane.
sorry to hear that 😞 i read that some orders were delayed due to missing stock (eg: Caramel, which "sold out" within 20 min)... but there's no official notice of that so so who knows. What I read is that those orders will ship after the restock (around 12/10? I didn't follow social media on the restock). I know this doesn't help the delay frustration, but hopefully it means your order won't be cancelled (if that's a concern)! @ElleElleG
If so this just confirms that ABH was unprepared for a sale of this magnitude. They should've evaluated their inventory, been realistic about what they could produce, and then determined the type of sale(s) they would offer. When I placed my order I was only able to purchase items that were still listed as "in stock" so there's no reason why I, or anyone else who placed an order before they started pre-orders should be waiting THIS long without some concrete explanation about what is happening.
Thank you, @whitepolkydots for the info.
Le sigh. I love ABH but this is SERIOUSLY turning me off from the brand.
Oh goodness! I was so close to ordering from ABH and I live in Canada and was told fellow Canadians paid duties which sucks. Sounds like the ABH site isn't the greatest at all. Sorry they're being like turtles with your order!! =( I hope they send your goodies out soon!!!!
Thanks @jesscheems. You definitely dodged a huge pain in the butt by not ordering. I've had to stop myself from looking at their social media because there are countless posts of other customers who've experienced similar frustrations from past orders.
And the fact it took them THIS long to say anything -__-
Thinking you applied a promo code to an order when it turns out you didn't:(
Oh no that sucks! Can you call customer service and ask them to add the promo still?
I am so peeved about the cover fx drops I purchased last year. Right when cover fx came out with the custom cover shades, I jumped and bought one in the shade g60. I used it barely 5x, and I went back to use it again today only to realize why I had stopped reaching for it in the first place... The product just sits on the sides, it doesn't even dispense properly - it literally is a waste of $$ because the product sits on the cap area and on to the dispenser. I don't know how to explain it properly :|..
Probably the worst purchase of 2015 was this. I wish I never bought it.
I was interested in these drops too. It's a great idea. I know other companies have similar products, I'm just picky lol. But after reading reviews, people had similar complaints as you and said the product would "dry up"