I mean, at least all 5 eyeshadows are intact—no cracks or breaks—so I shouldn’t be too peeved, right? 🙄
That’s a Natasha Denona 5 palette. It’s number 12, a palette I’ve owned before but traded with a friend for a different one (one of the shadows was completely uncooperative for me). I recently decided to give it another chance, so I bought a new one. I wish I could’ve bought it in-store because Sephora warehouses still haven’t improved the way they pack palettes for shipping. This is the second broken ND palette I’ve received; the first one had a broken shadow. This one has a broken lid hinge. The lid does close but one end doesn’t sit in its hinge, so the lid’s not really secure.
Now I have to decide if it’s broken enough to make me try replacing it. I wish my local ND-stocked Sephora had this palette. That’s where I bought Sunrise, because I wasn’t about to let a warehouse ship that one to me. 😡
@WinglessOne Ugh, that drives me nuts. It's almost worst when it's the packaging rather than the shadows because it makes me feel like I'm being unreasonable in wanting to return it, but it's clearly broken! I always hold my breath when I order eyeshadow palettes, but luckily, I've had great luck with the warehouses that pack my order. I used the rouge reward on the sunrise palette and the whole order came in 3 separate layers of paper (one layer ordered items, another for the rewards/gwp, and then one more layer with just the samples). The palette itself came in its own cardboard sleeve!
That's a gorgeous palette though...I second the Beautylish suggestion, they're orders are always impeccably packed!
Thanks @angelKiss24 . I think I’ll attempt microsurgery on the hinge this week. To me, ND shadows are generally too soft/fragile to even attempt depotting, otherwise I’d just move those 5 shadows to one of my little MUFE magnetic palettes. I’m genuinely surprised these 5 shadows arrived intact, if the palette sustained enough force to crack a chunk off the case. 
