Beauty Pet Peeves 2

[veronika23]

The other thread was getting too long and difficult to load! 

So what are your beauty pet peeves? What grinds your gears? Share your stories!!!

[Anonymous]

Why did Sephora get rid of its "brands" list?There's now a "brands" tab but it only lists a few "featured" brands and "new"brands. There's no list of all the brands any more.  For why Sephora?  Who Ok'd that change?

[lylysa]

I hope the new site is a "work in progress", the functionality of the site before was nice. I'm all for updating some graphics and the layout, but leaving out giant features seems counter-productive, especially if folks aren't aware of the variety Sephora has to offer and they can't even see a full list of brands. 😞

[40thpony]

The brands feature was the one feature I used the most. This is highly irritating 

[JenniferOhJenny]

Oh good, I thought it was just me! I always use that list and now (since the search function hasn't been working for me) I have to come up with creative ways to get to the products I want.

I just remembered, though, I swear that on the first day of the website change there was a Brands A-Z (or something like that) that you could click on. I mean, I got an error message when I clicked on it, but it was there.

[Beadshopgirl]

That's ridiculous! I used that feature nearly every time I shopped. 

[jesscheems]

I'm not liking this new site. 😤

[bonafide11]

The whole site is driving me nuts! I can't log into BT half the time. Errors galore...Nothing works in Chrome. It half works in Safari. I don't get how they could roll out such a glitchy interface! 

Ditto about the brands list! That's the most important list of the whole site...for any site that carries more than one brand!

[lyravega]

To get rid of one of the most useful things for navigating the site ( at least to me )... What? Why? Who? Why?! I am completely confused... And, majorly bleeped off!

Such a great feature it was... Le sigh... RIP, poor brands tab!

Who thought that was a good idea, Sephora?! Just bring it back! Or, am I missing something here...? Is the list hidden somewhere else and I can't find it cuz the site is a mess?

[darkiceis]

They need to bring it back, there were so many things I found from other brands. 

I try to venture off into brands i'm not familiar with and the brands list was how I did it.  Please Sephora bring it back 😞 

[AshleyYVR]

Agree!!! That "Brands" tab was my most used link off the homepage. I almost always search by brand instead of by product. Not a big deal of course, since I can just search for the brand using the search box, but annoying since I'm already in the habit of clicking my way to it. Can't teach an old dog new tricks and all that, I guess.

Is there nowhere to see a complete brand list now? I used that page less, but it does come in handy every once in awhile. Let me know if anyone finds that somewhere!

[heartsmyface]

I used that feature a lot.  Sigh.  I can't tell if I hate the new layout because I'm résistent to change or if it's actually bad.  It'll be a week or so before i'm sure. 

[KatieKabam]

Well, my order from 2/27 wasn't making ANY progress (besides saying "IN PROGRESS"), so I called the Rouge hotline for the first time ever.

He couldn't really give me any information but said he would put a request through to the distribution center.

An hour later, I get a shipping notification!

Happy that it's "moving" now, but I don't know why I had to call to make this happen.. haven't had this issue before at all..

[angelszenden]

You know the new format is a disaster when your customers can't even shop. 


Such new graphics. No able to shop. Much Sephora wow.

[kromance]

I am so peeved out right now.. More like choked.   I had a package delivery in my mail box - i went to go grab it and there was nothing. I figured it was just late, or something so i continued my walk with my dogs. Anyway, as I'm walking i notice a box from with the colour pop magazine out in the bushes, curious.. i walk towards it and notice it was mine... my information was sprawled everywhere and the contents obviously were missing. I am so upset. How do people do that? Take someone else's things.. how do people even steal? Don't they not have a conscious? or something that tells them no thats wrong. I am so upset, because i would NEVER do that to someone else. .... 😞 This is literally so upsetting because that has never happened to me before ... 😞 anyway.. boo 😞

[jesscheems]

Omg that is upsetting! I'm sorry that happened to you. People are so terrible. Society is changing so quick. I've heard That people's mailboxes were being broken into. I've had relatives that have had to acquire personal mailboxes. That's depressing!

[AmazingGrace333]

Man, I hate thieves!! Sorry it happened to you. Now, I hope it's just the colourpop order that was taken and not other important papers (tax papers, credit card, etc)...

I have a UPS personal mailbox(an actual address, not a P.O. box) for this reason, I pay $240 a year for a small box and they gave me two keys (one for store key just in case I go there beyond store hours, and one for my mailbox itself). The only negative is if I have bigger package, I have to wait for them to open because they store it somewhere else, it won't fit in my mailbox. Also, one time, Sephora thought it was a business address so I had to send them my receipt/contract that proves it is for personal use (they have a different business type mailbox).

I had a really suspicious roommate before, and even if I live in an okay neighborhood, I just never felt safe. Then I moved to a ghetto place. The good thing is, I never have to change addresses anymore haha! Now I moved again to a better place, I'm still going to keep my UPS mailbox. The drive going there and the annual fee is sooo much worth it for my sanity!

I also second the lock, camera, motion activated alarm and the fake parcel (put your dog poop inside it) then send the video to police! 

[kromance]

@AmazingGrace333 It seems that the thieves picked our mailbox lock and by doing so ended up taking the key that was placed in there for the bigger package - along with that they took the rest of our mail as well. Turns out its a bigger issue because now a key to a mailbox that holds bigger packages is with a thief and they can target anyone who has packages coming in. Thats what i gathered from talking to USPS. I really don't know if they will do anything about this. All i know is that I'm taking matters into my own hands and taking the necessary precautions. 

The personal mailbox idea doesn't sound so bad at all. Then you don't have to deal with this c r a p. I think for the remainder of my immigration paperwork - i may look into that - just to be safe..  I don't want to be paranoid all the time thinking my sensitive papers with all my information might be jacked today or tomorrow. Such a hassle TBH all of this.... because of few immoral people. gaaahh..

[heartsmyface]

Oh that makes me angry!!!!  I wonder if any of your neighbours have video surveillance.  I would report it to the police so they can make an extra effort to surveil the area because you're likely not the only victim of this.  

Next step, buy some motion activated cameras and catch the bugger by leaving a fake parcel.  They'll be back.  You can count on it.  

[kromance]

@heartsmyface No surveillance here mama bear. I think I have seen my neighbours probably once since our move to ATL. All the paranoia that they instil in you through the news channels of people breaking in and trying to rob you - and all the precautions you can take... its setting in.. I think tonight we will go pick up a camera to install outside and go look into USPS approved mail boxes that @DiVWA mentioned. 

ps. definitely miss westwood plateau. I know one month i ordered atleast 18-20 parcels and some of them were left outside for DAYS because i had been travelling with the family.. upon my return they were still outside.. stacked next to the door.  Cannot have that here in ATL (atleast where i am at!) .. gahh..

[AshleyYVR]

Oh, my parents live on the plateau! Small world! It's beautiful up there, and also seems super safe, as you mentioned, so I'm sorry your new hood isn't quite as trustworthy. It's awful that someone just took your stuff, I'm so sorry that happened to you!! Some good advice in this thread though, so I hope it never happens again! @kromance

[kromance]

@AshleyYVR aw yeah!It truly is beautiful!!!@heartsmyface is from the same area as well! Small world indeed! 

Thank you for the kind concern :).Yeah, hopefully after doing the necessary that this NEVER happens again - its stressful thats for sure.