Beauty Pet Peeves 2

[veronika23]

The other thread was getting too long and difficult to load! 

So what are your beauty pet peeves? What grinds your gears? Share your stories!!!

[veronika23]

Ugh. Sorry @Anewxa. I think you have to tag a mod for them to see it. Also the FB team is the same team as BT.

[Anewxa]

Not sure which Mod to tag 🤔 @malibt can you help?

 I am aware the fb team is same as some of the mods..but I guess some have a different style of cs. Thanks @veronika23 quite disappointed and will probably not pick up the larger mascara set or any ever. Too risky lol. 

[veronika23]

Well that wasn't really an answer you got. That's too bad 😞  You can't even really test them out @Anewxa

[Anewxa]

@veronika23They aren't at all bad, some days very generous in their response. This particular time was admittedly not the best, not even points offered to soften the blow lol. 

[veronika23]

@Anewxa yeah. And yeah sometimes they are better. I wish they were consistent in their CS... across all platforms. 🙂

[NikkkiNikkki]

Is there any way you can return it even if it's past the return period? Or comment on the Sephora FB page, I've head people getting good responses over there.

[Anewxa]

Yes I have sent them a fb message they usually are very helpful. I just cringe at the thought if this had been a gift. 

[annypoo]

I don't know what USPS is doing with my package but it keeps arriving in my town, goes 2 hours away, comes back in my town, goes 2 hours away again in a different direction. 

[AmdSeph]

Ah USPS! My bro ordered Amouage perfume from States and it went to England from States and then to Canada LOL 😛

We face-palmed each others so much. 

[nikki25gee]

Thats how I feel about FedEx Smartpost, but I think FedEx Smartpost is supposed to take forever. Lol.

I had a package ship from Reno, NV on 10/4 that ended up getting delivered on 10/12 because it went from Reno, NV to CA to Phoenix, AZ then back to Nevada. It was only supposed to be delivered to Las Vegas, NV -.-

I noticed that a lot of my FedEx SmartPost packages do this, so I assume its normal for them lol.

[annypoo]

It's soooo annoying & bizarre. It was in my town twice and keeps going farther away. @nikki25gee

[starsandbucks]

I didn't know where else to post this. I was very excited to finally see the Radical Skincare pads back in stock on the site last week. They were on sale so I kinda knew that was their final death knell but I was happy to get an order in while I could. Delivery came today and when I opened the package...leakage! 

So, this is what a normal jar looks like (my jar that I'm just finishing up - the little crack on it is from my cat knocking it off my vanity at some point) 

And this is what was delivered today (and remember you can't see that it's also covered in something sticky) 😞

I think the acid from the pads may have leaked thru somehow? I called the Rouge line for only the second time ever and the woman couldn't have been lovelier. She refunded me right over the phone. Unfortunately Sephora is discontinuing carrying this line so my crow's feet are going to have to buy these pads somewhere else because I love them! But, ugh, isn't it the worst when you get yourself all hyped up for your Sephora delivery only for it to be defective or wrong? 

[CereusOutlaw]

This is exactly why I decided not to pick these up. They've been gone from the site for at least a year. I knew they were just going to be really old stock someone found somewhere, but man... That's awful. Glad you were refunded pretty quickly though!

[Asche]

When your order isn't packed well. I had ordered a Burberry eyeshadow palette, and it arrived today with no protective packaging in the box whatsoever. Just the palette and a packing slip. The box was big enough that the palette could bounce around quite a bit, and I'm kind of amazed that it didn't shatter. Who packs fragile products like that?! It's just asking for trouble. 

[jesscheems]

I had an order packed like that a week ago!! My NARS dual intensity in Jubilation and Selena goodies came with no packaging of any sort and I can't believe everything arrived intact! 

[veronika23]

The Bay right? 😄

[Asche]

Hahahahaha, yup! 😄

You know, you'd think a company that was founded in 1670 would have it's s**t together by now.

[veronika23]

hahaha yeah that's for sure! They really need to pay attention to shipping and revamp their site!

[bd613]

I got a wedding shower gift (a high end item) in a box that was all ripped up, awkwardly taped, and looked reused. The item itself didn't have a box, and it was just loose in that box.

I wrote to The Bay that I expected higher quality packaging on a $100 item off a bridal registry, and they refunded me the cost of my shipping. 

[bratknits]

I need to keep out of the sale section.  I haven't ordered from Sephora in months, guess I needed a reminder why.  Ordered at 9:25 am Wed and of course the Flash 2 Day shipping has it coming next week instead of Friday.  Friday that is for what actually shipped since they shipped a partial order and I have no idea when and if the other items (including of course my promo) are coming at all.  

[bratknits]

So yeah, this gets worse.  First a mod goes into my order history without asking, privacy concerns anyone?  Then the rest of the order ships tonight (really Monday) without my promo item which was canceled.  So the only reason I placed the order is gone, the whole thing is going to be late and as an added bonus I get to go argue with the store staff at the mall to return everything because I've just had it now.