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Trying to send 20% to a friend, telling me I'm not registered VIB

I'm trying to send my 20% to a friend and its telling me I'm not registered as a VIB in your system to check my status. I'm a VIB and they sent me the email. How do I fix this?

Re: Trying to send 20% to a friend, telling me I'm not registered VIB

Hi Corinne, 

 

Your account IS listed as a VIB and I'm sorry you are having difficulty sending the email to a friend! I'll send you a message to help. 

Luv&Lipgloss, Diana
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Re: Trying to send 20% to a friend, telling me I'm not registered VIB

Ok thank you.

Re: Trying to send 20% to a friend, telling me I'm not registered VIB

Hi Rin, 

 

I'm unable to send you a message at this moment due to a system issue, can you please email us at community.support@sephora.com with your friends email address? The friend will need to call in to place the order but I can notate their account to make sure the representative on the phone does so. Thanks so much! 

Luv&Lipgloss, Diana

Re: Trying to send 20% to a friend, telling me I'm not registered VIB

Ok, thanks for your help.
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