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Post in Beauty Advisors

I have points on a sephora card from a purchase I made a while ago ...

However the clerk must have entered the wrong email to the card , i figured this out because when I went to order something online my email has not been used And I had to create an account.  So now I have two accounts an active account that is using my correct email and a card with points I don't know how to get into .

 

is the any way to fix this ?

Re: I have points on a sephora card from a purchase I made a while ago ...

Hi martnkk,

 

I'd be happy to combine the two accounts for you.  I can send you a message for more info Smiley Happy

 

xo, Mia

Re: I have points on a sephora card from a purchase I made a while ago ...

Call 1-877-SEPHORA,  They can merge your accounts, they did that for me.

Re: I have points on a sephora card from a purchase I made a while ago ...

Just saying sephora merged my account and I must have lost about $200-300 worth of stuff I had bought, be carefully with the merge.

Re: I have points on a sephora card from a purchase I made a while ago ...

@Beautifyme123 You shouldn't lose any points during an account merge, but as we aren't able to combine your purchase history you won't be able to view all the product from both accounts. Any purchases you make afterwards, online and store, will show up in your purchase history.

Re: I have points on a sephora card from a purchase I made a while ago ...

I guess sephora never closed my other account but on a trip to Fl. I stopped in a sephora and made a $200 purchase and I never got those points put on my merged account, this happened twice  :-(

Re: I have points on a sephora card from a purchase I made a while ago ...

@Beautifyme123 I'll send you a message to help.

Re: I have points on a sephora card from a purchase I made a while ago ...

That will be Great!!!

thanks, it's been bothering me for a long time !!!!!

and nobody was able to help.

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