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Post in Beauty Advisors

Getting Angry...

So over the course of a few months, I've noticed that I and tons of other ladies' negative reviews have been deleted, or never posted by Sephora. Needless to say, I'm highly disappointed in this company ( I'm not really going to go into depth, but) simple and short, nobody likes giving bad reviews, but it's a shame that Sephora cares more about reviews than the satisfaction of the costumer, apparently. Has anyone else had the same experience? Speak out now, while you can !

Re: Getting Angry...

I haven't noticed that but if they're doing it that's obnoxious.  I hate when bloggers/corporations can't handle criticisms with aplomb.  It's part of being  professional.  I recently noticed Christine from Temptalia isn't publishing negative comments -- I posted two chiding her for her ridiculously sponsored Cover Girl post and none of them ever made it out of moderation.  It's a turn off!

Re: Getting Angry...

I noticed that too! That's a shame because it truly adds to the discussion knowing that her post should be viewed with a critical eye, given the blatant sponsorship and yet she deletes intelligently written critical comments for the mere crime of disagreeing with her. 

Re: Getting Angry...

I used to see her posting and responding to negative feedback with aplomb.  I thought that was really classy and respected her for it, but now, I've written a couple of pieces of constructive criticism for her and she's deleted them twice.  Now I know she's untrustworthy and I don't respect her.  I'm not visiting her site unless I need a swatch.

Re: Getting Angry...

Temptalia really angers me. She reviews products she knows she's going to hate, so why even bother? Plus the Mac quads, she always gives them a bad rating...like popular blogs like hers turn off people from buying from a company and I think that's disrespectful and kinda manipulative. 

Re: Getting Angry...

Are you talking about her having a bias against certain products, or just reviewing low-quality products?  I would say that reviewing low-quality products is still helpful because it lets people know that it's low-quality and why it performs poorly.  If it's just a bias against a product, even if it's ok quality, then she should just skip the reviews if she can't give an impartial review.

 

To your second point about a popular blog turning off people from buying something -- it's not disrespectful or manipulative.  If someone puts out a terrible product, consumers have the right to know that it's a bad product, and to make their purchases (or lack thereof) based on that information.  That's the whole purpose of reviews!

 

I want to know what's bad just as much as I want to know what's good.  That way I don't have to spend the money on a product to find out it doesn't work well. 

Re: Getting Angry...

I think she always gives the MAC quads a bad rating because they are TERRIBLE Smiley Sad

 

Ten or so years ago, MAC was really at the top of their game.  Their pre-made palettes were the same quality as the rest of their shadows, and all of it was amazing.  That's when I first "met" Christine AKA Temptalia on the internet- she was a frequent poster in the Mac_cosmetics LJ community as were many other makeup lovers.

 

We ALL loved MAC back then and we all did stupid things to get it.  This was before widespread fraud and fake makeup on ebay. (At least to the extent it is now)  We had a blast.

 

So, when many "old timers" express such disappointment in MAC, part of it is because we remember how good the brand USED to be, and got increasingly disillusioned with the poor quality they've been putting out at ludicrously increased prices over the past decade. 

 

IMO, the only thing MAC worth having anymore are lip products. I wouldn't go near the pre-made quads with a ten foot pole.

Re: Getting Angry...

MAC quads are SO awful.  I couldn't even put one in a TSB.  It went in the trash.

Re: Getting Angry...

That IS a turn off -- is she not publishing comments that are negative to her blog in any way, or all negative comments (i.e. disagreeing with her positive review)?

Re: Getting Angry...

Can't reply to BeautyTester but just followed your blog after reading Smiley Happy

Re: Getting Angry...

Surprisingly my negative reviews haven't been taken down yet. I usually just state a couple sentences to not make it long.

Re: Getting Angry...

Maybe we should make a thread where people can talk about products they dislike from sephora, a 'warning' if you will so others don't make the same mistake!

Smiley Happy

Re: Getting Angry...

A few of my negative reviews were sadly deleted but surprisingly the one for a Becca Quad remains. I was really shocked to see it still up because when I wrote it, it was one of the few reviews and really brought down the star rating. I think this is why I prefer blogging rather than writing website reviews :/ 

Re: Getting Angry...

I wrote a particularly (overly) negative review of Clinique's DDML+ that was taken down about a day later.  I'm thinking it might have been because it was a new product and I compared its results to that of an oil slick... Oh well, to each her own Smiley Happy

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Re: Getting Angry...

My 4 and 5 star reviews seem to post very quickly. I wrote a negative 1-star review regarding a moisturizer, that although I loved the consistancy and feel of this particular product, it caused me to break out in a horrific rash. I mentioned I had used it in the past, loved it, and never had problems. Sephora never posted this review. If the rash was a trending QC issue, I would hope Sephora at least passed the information along to the manufacturer. If the rash was just me having a bad reaction, I wrote with the intention of letting other clients know that perhaps this product is a YMMV.

 

I've always loved reading customer reviews, and most of my impulse purchases are based on positive ratings, but reading that Sephora is actively disregarding negative reviews and skewing product ratings leaves me with a bad taste in my mouth.

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