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Post in Beauty Advisors

Confused?

I just logged into my account and it shows that I have 0 points? I checked my accounts all my online orders showed up but it says I have absolutely no purchases, I checked again and now it says im -694 points? I should have about 1200 I haven't redeemed any of them ever, i'm so confused right now.

Re: Confused?

Log out, clear your cookies, and then try logging back in.

 

Also try another browser.

Re: Confused?

Girl that just happened to me right now!! I was freaking out!! But yeah log out and log back in. It will refresh it and point should show. Smiley Happy

Re: Confused?

yes omg i got a new laptop and i logged in from IE and usually i use google chrome i freaked out i was like omg, but yes everythings better now thank god

Re: Confused?

Hi annonymous1, 

 

It sounds like this was fixed for you but please send me a message if it was not- my apologies for any inconvenience! 

Luv&Lipgloss, Diana
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