topic Re: Cannot ship to Canada all of a sudden? in Trending at Sephora

Cannot ship to Canada all of a sudden?

kbmatthews — Sat, 27 Jun 2015 15:38:46 GMT

So... all of a sudden, a TON of items on my loves page cannot be shipped to Canada. Some of these I've even already purchased in the past. What's going on here??

Re: Cannot ship to Canada all of a sudden?

MysticalAngel — Sat, 27 Jun 2015 15:40:30 GMT

I'm hoping it's a computer glitch.

I remember the same thing happened several months ago and they fixed it. I think it happened when they were updating servers, if I recall.

Re: Cannot ship to Canada all of a sudden?

EmmyLove — Sat, 27 Jun 2015 15:45:02 GMT

I super hope that's what is happening right now!

Re: Cannot ship to Canada all of a sudden?

kbmatthews — Sat, 27 Jun 2015 15:46:16 GMT

I sure hope so.. because I was literally about to place an order for something that is now unavailable!

Re: Cannot ship to Canada all of a sudden?

k617 — Sat, 27 Jun 2015 16:04:23 GMT

I'm thinking it's a glitch too. I just got an order with a Givenchy lipstick and now all the Givenchy things in my Loves list "cannot be shipped to Canada".

Also, the Boscia SPF BB cream I use cannot be shipped, but other sunscreens can, and other Boscia items can.

Re: Cannot ship to Canada all of a sudden?

Mochapj — Sat, 27 Jun 2015 16:06:32 GMT

I noticed it earlier when I was placing an order.

I posted a thread in CS for them.

I did notice the points seem to be accruing at CDN dollars now though.

Re: Cannot ship to Canada all of a sudden?

EmmyLove — Sat, 27 Jun 2015 16:07:04 GMT

I feel your pain kb, i had a sunday riley oil and a drunk elephant serum in my basket yesterday and decided to hold off till I got paid today. Now i'm wishing I would've just clicked order!

Re: Cannot ship to Canada all of a sudden?

Tiiiiiffany — Sat, 27 Jun 2015 16:07:23 GMT

I was just browsing and noticed that too... + all the PTR product reviews have gone missing.. 0 stars all around. Odd.

Re: Cannot ship to Canada all of a sudden?

fatimamummy — Sat, 27 Jun 2015 16:11:51 GMT

I hope it's a glitch. A while back I kept getting "Can not be shipped to Canada" for a toner I routinely buy online. Calling the Rouge line it turned out, the glitch is,if I choose a perfume sample as one of 3 free samples every liquid product in my basket shows not available for Canadian shipping and the order went through once CS associate replaced perfume sample. Weird right.

Re: Cannot ship to Canada all of a sudden?

beautyaddict99 — Sat, 27 Jun 2015 16:40:41 GMT

Ahh... makes sense. I was trying to order a Tarte brush yesterday and it said the same thing - can't ship to Canada... Even though I've bought three Tarte brushes online in the past without an issue. As well, today, I went to find an item by Korres and the entire Korres line is gone. At first I panicked, but I assume it must be some tech glitch. Hope it all resolves soon!

Re: Cannot ship to Canada all of a sudden?

Anonymous — Sat, 27 Jun 2015 17:02:35 GMT

Hello,

I just called customer service a little while ago and I was told the change is permanent. Sephora has a distribution centre in canada now. Before, orders were being filled and shipped from the U.S. through Borderfree. Many items are off the site or have that message now because of packaging restrictions and/ingredients not allowed for distribution in canada. I am sooooo upset and sad! I was just getting ready to place an order and everything in my cart is restricted!

Customer service mentioned the change has to do with many complaints in regards to shipping and borderfree so the no longer offer the service. I personally never had an issue with shipping! I let them know my sephora shopping addiction was fed by the joy of being able to purchase so many awesome things not offered at the physical store, in Montreal. Now it will be very hard to keep my ROUGE status.

By the way....ALL the Vib Rouge Only items are not accessible 😞

Re: Cannot ship to Canada all of a sudden?

elleoohelle — Sat, 27 Jun 2015 17:07:31 GMT

OMG!! NOOOOOO!!!

Re: Cannot ship to Canada all of a sudden?

EmmyLove — Sat, 27 Jun 2015 17:09:11 GMT

It would've been nice to have a heads up about this, I'm so incredibly disappointed. The online shopping selection was a huge part of why I preferred Sephora. Canadians getting the sh*t end of the stick again. I feel like boycotting

Re: Cannot ship to Canada all of a sudden?

lellybelly — Sat, 27 Jun 2015 17:09:23 GMT

Yep, I also called CS and it's definitely permanent. It sounds a bit extreme, but I'm probably gonna cut up my Rouge card… I was doing 95% of my shopping online (even though I have Sephoras close by). It never ceases to amaze me how Sephora just continues to keep treating Canadians as second-class customers. I am so, so, shocked. 😞

Re: Cannot ship to Canada all of a sudden?

k617 — Sat, 27 Jun 2015 17:17:21 GMT

If that's true, that sucks. Basically, a lot of items are now not obtainable at all--say, if I wanted a full size of the Sunday Riley Luna oil, where would I even get it?!

Sephora is getting less and less popular with me. I know I can get Korres in SDM and some of these items are not available to Canada because of the SPF, so some of their "non-SPF" versions--same ingredients, no mention of SPF, can be found in the Sephoras here...but what about Givenchy nail polish?? Some of these items can't be found in stores!!! GAHHH

Just checked my love list. My Laura Mercier Infusion de Rose, Drybar 100 proof treatment oil are two staples in my routine that I have no idea where/how to replace 😞

Re: Cannot ship to Canada all of a sudden?

maddyz — Sat, 27 Jun 2015 17:14:55 GMT

whaaaaaaaat!!!!! I've never had any problems with shipping to Canada!!

The Nars tinted moisturizer and Dior foundation are definitely in Canadian stores. Why can't they be shippied??

There will definitely be waaaaaay more complaints from this change than complaints from Borderfree. Ugh

Re: Cannot ship to Canada all of a sudden?

elleoohelle — Sat, 27 Jun 2015 17:21:32 GMT

Does anyone know where else to get Sunday Riley Luna Oil in Canada? I got the sample size and loved it so I was going to order the full size today... I can't find it any where else online that will ship to canada 😞

Re: Cannot ship to Canada all of a sudden?

k617 — Sat, 27 Jun 2015 17:22:33 GMT

Agreed, a heads up would be nice. I would have bought back ups of a few staples. Now I have to search for an alternate hair serum.

Looks like I'll be shopping at SDM more now. I just racked up enough points for $170 worth of free stuff the other day.

Re: Cannot ship to Canada all of a sudden?

KateLovesYSL — Sat, 27 Jun 2015 17:29:43 GMT

The majority of my loves list is now not shipping to Canada either.

The Algenist SPF 50 is something I've purchased multiple times and now won't be able to get it.

also, all the items I had put on my loves list for the 4X the points sale is no longer shipping to Canada:

TRIA laser

Cosmocube x 2

ZUCA make up suitcase thingy

verso skincare

sunday Riley skincare.

tatcha enzyme perl

PTR peeling gel

illiminage stuff

That's over $2000 in loss sales now for Sephora.

I can not believe that Sephora continues to treat Canadian costumers like this. No notification or heads up at all!!

And I was feeling more love towards Seohora recently since I got one of those Formula X kits...

For those that called, did they say that the Canadian distribution centers would get those items at all?

Re: Cannot ship to Canada all of a sudden?

EmmyLove — Sat, 27 Jun 2015 17:25:20 GMT

I totally would have stocked up on a tonne of things! I literally don't know if I even like Sephora anymore