topic Re: Moschino X Sephora Collection Updates in Trending at Sephora

Moschino X Sephora Collection Updates

KatieBT — Thu, 24 Aug 2017 20:35:04 GMT

Hi all,

We are extremely sorry that we are experiencing shipping delays on the limited edition Sephora Collection Moschino products.

As of this morning, all East Coast stores (AL, AR, CT, DC, DE, FL, GA, IA, IL, IN, KY, LA, MA, MD, ME, MI, MN, MS, NC, NH, NJ, NY, OH, ON, PA, PR, RI, SC, TN, VA, WI, WV) have received product and most are sold out. West Coast stores (AK, AR, AZ, CA, CO, HI, ID, IL, IN, KS, MO, NE, NM, NV, OK, OR, SD, TX, UT, WA) and Canadian stores (Alberta, British Columbia, Nova Scotia / Newbrunswick / Newfoundland, Ontario, Quebec) will start receiving product starting on Friday 8/25 with Hawaii and Alaska in the days following.

Due to the very limited quantity of this special edition collection, please contact your local Sephora store to verify availability.

Thank you for your patience and understanding.

Re: Moschino X Sephora Collection Updates

sparklexxbarbie — Thu, 24 Aug 2017 06:19:01 GMT

Are you doing anything to address all the broken highlighters? I've tried calling some of my local Sephora stores to guarantee myself a replacement but no one will confirm they received the items and I've been told firmly that no holds will be allowed, even though it's to replace broken product.

Re: Moschino X Sephora Collection Updates

shimmerbait — Thu, 24 Aug 2017 09:50:56 GMT

This is frustrating. Understanding this is a limited line and based on Sephora's own release notes, I took a vacation day so I can ensure I get the product I want. Now it's "sorry, might have it, might not, can't tell you when." My vacation days are not unlimited. If it's not at my store today, well it looks like I'll just have to miss out.

Re: Moschino X Sephora Collection Updates

Indy701 — Thu, 24 Aug 2017 11:10:17 GMT

Thanks for the update. This has to be one of the most unorganized releases though. Why not just hold off until you know all can release the same day? I'm sure your stores don't want people calling nonstop to see when they can get the product. I live too far from a store to even play this game.

Re: Moschino X Sephora Collection Updates

mayjade16 — Thu, 24 Aug 2017 11:28:24 GMT

Thanks for the update. Will try to get mine today!

Re: Moschino X Sephora Collection Updates

AnneMCC — Thu, 24 Aug 2017 11:35:41 GMT

@KatieBT so does this mean that my store will eventually get the products if they don't have it today? The staff at my store really couldn't answer any questions. They don't have it today on the date the website showed it would be available. Since you mentioned a roll out does that mean it will trickle in to stores and I should just check back? My other option is to drive to a store an hour away but I really don't want to do that. The store an hour away didn't even have all the pieces in the collection. Will all stores eventually get each piece or just a few? Thanks please update us.

Re: Moschino X Sephora Collection Updates

Yurikins — Thu, 24 Aug 2017 13:54:30 GMT

My Sephora says they have it but have not been notified of the launch date. Do they have to sell me the products since technically on the website the launch date is today 8/24?

@shimmerbait if you find a highlighter please snag one fo...

sparklexxbarbie — Thu, 24 Aug 2017 14:00:51 GMT

@shimmerbait if you find a highlighter please snag one for me! #deadserious My Sephora stores won't confirm or deny if they even have the collection.

Re: Moschino X Sephora Collection Updates

makeitup305 — Thu, 24 Aug 2017 15:30:56 GMT

All the Sephoras around me either sold out within minutes or didn't get it. Super limited quantities indeed. Any chance of another online restock?

Re: Moschino X Sephora Collection Updates

whitepolkydots — Thu, 24 Aug 2017 15:39:03 GMT

@KatieBT Does this mean west coast stores positively won't have anything in stock today (8/24)? I called yesterday and was told it would be available today, but now I'm unsure if they actually had a shipment sitting in the back or not

RE: @shimmerbait if you find a highlighter please snag one fo...

shimmerbait — Thu, 24 Aug 2017 16:32:20 GMT

I went to the store. They didn't receive it and said they would not be carrying the collex. Said the nearest store on the list is about three hours away if I felt like making the drive. No thanks. Guess I am going without 🙃

@shimmerbait omg! I'm so sorry you took the day off for t...

sparklexxbarbie — Thu, 24 Aug 2017 16:35:49 GMT

@shimmerbait omg! I'm so sorry you took the day off for that. I'm checking eBay for unbroken highlighters (cringe). What an awful release. 😞

@KatieBT are there any updates?

sparklexxbarbie — Thu, 24 Aug 2017 17:02:44 GMT

@KatieBT are there any updates?

Re: @KatieBT are there any updates?

AnneMCC — Thu, 24 Aug 2017 17:13:30 GMT

@KatieBT please update us thank you

Re: Moschino X Sephora Collection Updates

KatieBT — Thu, 24 Aug 2017 17:32:45 GMT

Hi all! Dropping by to let you know that we're working on getting you an update. There are a lot of moving pieces (aka bears!). I promise we will get you an update today.

Thanks for your patience!

Thank you @KatieBT!

sparklexxbarbie — Thu, 24 Aug 2017 17:48:45 GMT

Thank you @KatieBT!

RE: Moschino X Sephora Collection Updates

aajeno — Thu, 24 Aug 2017 18:13:08 GMT

Is there an update of any restock.... Went to local store and found they hadn't received yet but were only getting 5 & already spoken for. Called other arizona stores to find many not getting it or they few they did get were sold.

Re: RE: Moschino X Sephora Collection Updates

purplesstars — Thu, 24 Aug 2017 18:19:08 GMT

thats a problem with them getting very few and holding for people the ones they get

how can they be already spoken for? my Sephora told me NO...

sparklexxbarbie — Thu, 24 Aug 2017 18:23:51 GMT

how can they be already spoken for? my Sephora told me NO HOLDS on it even though I wanted a replacement for a broken one I got from the online launch.

Re: Moschino X Sephora Collection Updates

KatieBT — Thu, 24 Aug 2017 19:05:14 GMT

Hi all,

As of this morning, all East Coast stores (AL, AR, CT, DC, DE, FL, GA, IA, IL, IN, KY, LA, MA, MD, ME, MI, MN, MS, NC, NH, NJ, NY, OH, ON, PA, PR, RI, SC, TN, VA, WI, WV) have received product and most are sold out. West Coast and Canadian stores (AK, AR, AZ, CA, CO, HI, ID, IL, IN, KS, MO, NE, NM, NV, OK, OR, SD, TX, UT, WA) will start receiving product starting on Friday 8/25 with Hawaii and Alaska in the days following.

Due to the very limited quantity of this special edition collection, please contact your local Sephora store to verify availability.

Thanks again for your patience and understanding as quantities are extremely limited.