topic Re: Select your samples, only 7 products available in Insiders

Select your samples, only 7 products available

SofiaGd — Mon, 12 Nov 2018 20:53:31 GMT

A couple weeks ago Sephora limited the number of samples from 3 to 2. Now they decreased a sample pool size from about 15 to 7, and 4 of them are foundations, which are totally useless for me because it is never true to my skin tone (and I bet I am not the only one with this problem). This way I have 3 options to choose from, and I am interested in 0 of it. Hey, Sephora, why don't you want to be nice to your loyal customers? I do love samples. I do love online shopping either. Why do you force me to go physically to the store and *deep breath* talk to people, dealing with my social anxiety?

Re: Select your samples, only 7 products available

quspork — Mon, 12 Nov 2018 21:44:35 GMT

@SofiaGd It's not unusual for the sample selection to get depleted during sale periods. Today is the last day of the VIB sale so thousands of people are placing orders. I'm surprised there are that many still in stock TBH.

Re: Select your samples, only 7 products available

LaurieBT — Wed, 14 Nov 2018 22:01:09 GMT

Hi @SofiaGd,

I'm very sorry for any disappointment with the sample selection at this time as I understand that samples are an exciting way to try new products. I will share your feedback with the appropriate teams for improvements. Thank you!

Best regards,

Laurie