topic Re: RE: Sephora Rewards Bazaar - Redemption Experiences in Insiders

Hi, I was looking forward to the Atelier Cologne set for 2,500 pts. But I'm not available between 9 am and 5 pm. I'm at work, and after work I run errands. When I get home, I have home things to take care of. I don't have time to check Sephora until around 8:30 pm. Needless to say, I missed out on the Atelier Colognes. This was the first item I had been interested in a reward in years.

Re: Sephora Rewards Bazaar - Redemption Experiences

veronika23 — Fri, 05 May 2017 00:48:21 GMT

Ohhh awesome!!! Thanks for the new threads and keeping up with the info @lachaton 🙂

Re: Sephora Rewards Bazaar - Redemption Experiences

StyleLynn — Mon, 08 May 2017 21:29:56 GMT

I received my replacement Peach Palette today, the engraving was right, the packaging was fine but there was one huge fingerprint in one of the shadows 🙄

However I was refunded my 1000 points and did end up with 2 palettes so I can't really complain.

The replacement palette also came with a handwritten note:

Re: Sephora Rewards Bazaar - Redemption Experiences

Beadshopgirl — Mon, 08 May 2017 22:38:33 GMT

I received my Tarte 750 point reward today. The box it came in is really nice; I'll be reusing that for sure. I was a little concerned when I saw how everything was just thrown in, but it all survived the trip. The cosmetic bag is a really good size, and the interior is a pretty wine-coloured satin. The Stunner highlight is identical to the promo one I redeemed for a few weeks ago. Overall I'm pleased with this reward, and I think it was worth the points.

Re: Sephora Rewards Bazaar - Redemption Experiences

Mcakes — Mon, 08 May 2017 22:44:38 GMT

This looks like such an awesome perk for 750 points! Glad you are happy with it 🙂 I hope they continue to use those reward boxes, they look really nice and sturdy. I have never gotten one of the bigger ones but the small boxes are well made lol.

Re: Sephora Rewards Bazaar - Redemption Experiences

Beadshopgirl — Mon, 08 May 2017 22:47:36 GMT

It's such a nice box! It's better quality than the storage boxes they sell at Michael's!

Re: Sephora Rewards Bazaar - Redemption Experiences

Karmatic — Mon, 08 May 2017 22:53:07 GMT

@Beadshopgirl I was concerned about the bag being meh-quality, but I'm glad that it's actually really nice. Enjoy!

Re: Sephora Rewards Bazaar - Redemption Experiences

Beadshopgirl — Mon, 08 May 2017 22:59:08 GMT

@Karmatic The bag isn't as thick as my Sephora Voyager that came in the CanRouge promo in 2016, but it's a nice textured vinyl that should hold up quite well. The zipper feels cheap though.

Re: Sephora Rewards Bazaar - Redemption Experiences

bonafide11 — Tue, 09 May 2017 00:31:25 GMT

This looks pretty good for 750 pts! The points needed is actually reasonable for once! 6 items + bag so about 100 points per item.

Re: Sephora Rewards Bazaar - Redemption Experiences

purly — Tue, 09 May 2017 01:57:22 GMT

That sort of looks like Jarrod's actual handwriting. So uhh... wow.

Re: Sephora Rewards Bazaar - Redemption Experiences

bmao — Wed, 10 May 2017 18:54:47 GMT

This is the first time I've actually redeemed a reward larger than 500 pts - usually I just wait till I get there are 100 pt perks that I want to try. So, it was exciting!

I got the 750 pt REN sample + pouch. Eh, little sample sizes but it had the glycol lactic serum that I wanted to try. I received it yesterday - holy massive box! - and unboxed and unwrapped to find:

There's a giant slice across the back of the gylcol serum and it leaked all over the other items and the pouch. Looked like somebody went too deep with the box cutter during unpacking.

So that sucks, I called Sephora and explained the situation. I was offered 250 pts immediately after telling them my order number, and I when I asked if I could get a replacement of the serum was told that they were doing me a favor by giving me 250 points, because there are 5 items and they're only worth 150 each.

After a bit of back and forth where I was trying to explain that 250 points doesn't get me anything I want and the rep repeating the doing me a favor line. I gave up and took the points just to get off the phone.

Overall, pretty disappointing. More so because of the "take your points and go away" attitude of the rep.

Re: Sephora Rewards Bazaar - Redemption Experiences

pinyo — Wed, 10 May 2017 19:09:26 GMT

@bmao That's really rude...I hate when they act like they're doing you a favor. I think you should call again and ask to get a full refund and even offer to return the reward. You should tell them that you redeemed it exclusively for the item that was damaged...so it's a complete waste and you wouldn't have redeemed it Otherwise

Re: Sephora Rewards Bazaar - Redemption Experiences

Sansara — Wed, 10 May 2017 20:20:14 GMT

@bmao send a message to Sephora on Facebook. I tried to call many times but this is freaking disaster. But with FB everything was more logic and reasonable.

Re: Sephora Rewards Bazaar - Redemption Experiences

MissPuff — Wed, 10 May 2017 20:21:18 GMT

I say it's worth it to call again and talk to a different CS rep. The reps vary so much, it's amazing they work for the same company! I've had reps that throw points at me before I even explain the problem, and others that I've had to escalate up the chain for seemingly simple things. Call again for sure!

Re: Sephora Rewards Bazaar - Redemption Experiences

StephanieBT — Wed, 10 May 2017 21:54:15 GMT

Hi @bmao,

I'm so sorry to hear this! I'll PM you shortly to help.

Re: Sephora Rewards Bazaar - Redemption Experiences

Rainygirl — Wed, 10 May 2017 23:10:45 GMT

I wanted to post this here because ya'll are the only people who will understand the time and effort I put in to collecting these basically matching gift bags for my mom and grandmother for Mother's Day. They're also both getting fancy boxes of European chocolate I picked up on a recent overseas trip, but this, this I'm proud of, lol!

Re: Sephora Rewards Bazaar - Redemption Experiences

Karmatic — Wed, 10 May 2017 23:22:28 GMT

@Beadshopgirl I hear you. The quality on those GWP bags are so hit or miss. I'm happy that you got a bag that's more durable than many of those GWP bags. Enjoy! ❤️

Re: Sephora Rewards Bazaar - Redemption Experiences

Halcyon7 — Thu, 11 May 2017 14:24:04 GMT

I'm starting to think all of Sephora's customer service is just a scam. I got double-charged on an in-store purchase over two weeks ago (the app the SA assistant was using to ring me up froze at the end of the transaction and they reran it).

I have called both the store and the customer service hotline and e-mailed customer service multiple times and the charge is still on my account two weeks later. They keep on telling me they are going to do something about it, but they haven't done anything.

I think in the end, I'll have to go through my bank to get it fixed, which is just so unfair. It's their fault! I know if it was a mistake that was in my favor and not theirs, they would have fixed it by now.

Re: Sephora Rewards Bazaar - Redemption Experiences

ChristyMW77 — Thu, 11 May 2017 22:11:18 GMT

Wow!! That looks awesome!! I would be so excited to get this so I'm sure they will be over the moon!!