topic Re: VIB Rouge FAQs in Insiders

VIB Rouge FAQs

sephoraadmin2 — Tue, 23 Jul 2013 19:03:11 GMT

1.) What is VIB Rouge?

VIB Rouge is our newest and most premium membership tier. When you spend $1,000 on merchandise purchases (excluding gift cards, egift certificates, taxes & shipping) on Sephora.com, in U.S. and Canadian Sephora stores and/or in Sephora inside jcpenney locations within one calendar year (January-December), you qualify for VIB Rouge status. VIB Rouge is good for the calendar year in which you qualify and the following calendar year. Annual re-qualification is required.

2.) When did VIB Rouge begin?

VIB Rouge launched on July 23, 2013. If you spent $1,000 in 2013 by July 23, 2013, you qualified for VIB Rouge status.

3.) What qualifies as spend towards VIB Rouge?

All merchandise purchases (excluding gift cards, egift certificates, taxes & shipping) on Sephora.com, in U.S. and Canadian Sephora stores and/or in Sephora inside jcpenney locations during one calendar year (January-December) count towards the $1,000 spend requirement. VIB Rouge is good for the calendar year in which you qualify and the following calendar year. Annual requalification is required.

4.) Do merchandise purchases made a Sephora inside jcpenney locations count towards the VIB Rouge spend requirement?

Yes. All merchandise purchases (excluding gift cards, egift certificates, taxes & shipping) count towards the $1,000 spend requirement.

5.) Is VIB Rouge available in Canada?

Yes. VIB Rouge is available in Canada.

6.) When does my VIB Rouge status expire?

VIB Rouge status is good for the calendar year in which the BI member qualifies and the following calendar year. Annual requalification is required.

7.) What benefits do I get as a VIB Rouge client?

As a VIB Rouge client, you receive the following benefits:

• All the great benefits BI & VIB clients receive

• Free Shipping on all orders

• Unlimited access to the Beauty Studio

• Exclusive invitations to Rouge-Only Events

• Special seasonal surprise gifts

• Access to a Rouge Concierge

• And much, much more… Learn more at Sephora.com/rouge

8.) If I am VIB Rouge, do I still qualify for regular BI and VIB benefits? Yes. In addition to all the additional benefits you receive as a VIB Rouge member, you still receive all the benefits Beauty Insiders and VIBs receive.

9.) I have 1000 points, why don’t I qualify for VIB Rouge?

If you have accumulated points over the years and have 1,000 points in your Beauty Bank, you must still spend $1,000 on merchandise at Sephora.com, in a Sephora retail store or in a Sephora inside jcpenney store within a calendar year (January-December) to qualify for VIB Rouge. VIB Rouge is good for the calendar year in which you qualify and the following calendar year. Annual requalification is required.

10.) I haven’t received my VIB Rouge Welcome Kit.

Where can I get one? When making a purchase online at sephora.com you will be prompted to add a VIB Rouge Welcome Kit to your basket during the checkout process if you qualify for Rouge status. When making a purchase at a Sephora retail store or Sephora inside jcpenney store, your cashier will give you your VIB Rouge Welcome Kit if you qualify for Rouge status.

11.) Will I receive the same VIB Rouge Welcome Kit online as I would in store?

Because you do not need a Beauty Insider membership card to shop online at Sephora.com, the VIB Rouge Welcome Kit you receive online will not include a membership card, but it will include everything else the kit includes. The VIB Rouge Welcome Kit you receive in store will include a membership card.

12.) Will returning merchandise affect my VIB Rouge Status? If you have qualified for VIB Rouge, returning merchandise will NOT affect your current year’s VIB Rouge status. However, annual requalification is required.

13.) I have already signed up for 2-day Flash shipping, but as a VIB Rouge client I receive Free Standard Shipping. Will I be reimbursed?

As a VIB Rouge member, if you would like to be reimbursed for Flash shipping please call Customer Service at 855-RougeVIB.

14.) Are the “Special Surprise Gifts” VIB Rouge clients will receive going to be the same samples we receive today as VIB members?

The same great offers will be offered to our VIB members throughout the year; however, additional offers will be available to VIB Rouge members only.

15.) I see a "VIB Rouge" board in BeautyTalk, but I receive an error message when I try to access it. Why is that?

The VIB Rouge board is exclusively available for VIB Rouge members. When you reach the Rouge level you will be granted access to the board.

Re: VIB Rouge FAQs

ellevee09 — Tue, 23 Jul 2013 19:05:07 GMT

Thanks for this Q&A!!! Very helpful. 🙂

Re: VIB Rouge FAQs

MermaidBarbie — Tue, 23 Jul 2013 19:23:47 GMT

Thank you. 🙂

Re: VIB Rouge FAQs

nebel — Tue, 23 Jul 2013 19:25:29 GMT

This morning, my status was listed as $52 away from Rouge. So I placed an order of around $70. As other girls have described, at checkout it was all "Yay rouge! Add your welcome kit" and I tried to, but when I *actually* placed the order, there was no welcome kit. I called Sephora customer service and asked what was up, and they told me that I wouldn't actually qualify for Rouge until the order I had just placed shipped, so even though it was my qualifying order I would have to wait until next time to get the welcome kit. This doesn't seem to jive with what others have experienced from what I'm gleaning from these boards. What gives?

Re: VIB Rouge FAQs

ellevee09 — Tue, 23 Jul 2013 19:27:49 GMT

Omgoodness!! I've spent 1k in 7 months! I feel bad! 😞 well I did use a few gift certificates.. And oh gosh...I will remove this fact from my brain... Poof..all gone...shop on... 🙂

Re: VIB Rouge FAQs

picolopie123 — Tue, 23 Jul 2013 19:38:23 GMT

How can I find out how much more I need to spend to receive VIB rouge status?

Thanks 😃

Re: VIB Rouge FAQs

BlushHoarder — Tue, 23 Jul 2013 19:48:00 GMT

I seriously have a problem... I just bought $100 today so I can be Rouge... I am seriously anxious for me upgrade.

Re: VIB Rouge FAQs

melissabt — Tue, 23 Jul 2013 19:49:53 GMT

@Picolopie123- I'll message you or you can also contact us at 1-877-Sephora (1-877-737-4672) for immediate assistance with this, thanks!

Re: VIB Rouge FAQs

jellybean917 — Tue, 23 Jul 2013 20:19:53 GMT

So if I made an online order today and included the welcome kit, does that mean I don't get a new membership card at all?

Re: VIB Rouge FAQs

melissabt — Tue, 23 Jul 2013 20:26:09 GMT

@Jellybean917- The card will new card will be available at your local Sephora Store only. Please check with them directly http://bit.ly/13ZrwMf to confirm availability!

Re: VIB Rouge FAQs

jenpred — Tue, 23 Jul 2013 20:35:48 GMT

Hello! Silly question, BUT, why does it say "VIB" on the left-hand side of my profile, but on the top where it lists my points it says I'm Rouge? Please advise. As always, thank you :-)!

Re: VIB Rouge FAQs

nakedlunch212 — Tue, 23 Jul 2013 20:37:27 GMT

Thanks for this. Very helpful! I was wondering what to do with my Flash shipping. I just called for reimbursement. I'm glad that was an option.

Re: VIB Rouge FAQs

jenpred — Tue, 23 Jul 2013 20:44:06 GMT

I'm also not able to reply to other user's comments or edit my own. I keep getting an error message. Sorry for the hassle! 😞

Re: VIB Rouge FAQs

Luxeface86 — Tue, 23 Jul 2013 21:01:24 GMT

Could you also help me with this? I am curious what the difference needed is to be Rouge. Thanks!

Re: VIB Rouge FAQs

melissa93 — Tue, 23 Jul 2013 21:07:50 GMT

Yay! I feel special for spending most of my paychecks now! Lol.

Re: VIB Rouge FAQs

barkstae — Tue, 23 Jul 2013 22:08:49 GMT

Does this not apply to Canadian citizens? I'm VIB Rouge already and I want to order something with the free shipping but the options for it don't come up when I try to check out. Don't leave the Canadian VIBs out pleaaaaase! 🙂

Re: VIB Rouge FAQs

pandy17 — Tue, 23 Jul 2013 23:29:37 GMT

Yeah! I can't wait to see what the first gift will be, I'm ready to place an order!

Re: VIB Rouge FAQs

wingatprsct — Wed, 24 Jul 2013 03:09:11 GMT

Well, I'm over half-way there! Is that good or bad? I'm purchasing a Clarisonic Mia 2 this week and by next month I have other wish list items to purchase. I should be VIB Rouge by the end of August. Oh, let's not forget the fall discount sale is coming up too!

Re: VIB Rouge FAQs

Dori1965 — Wed, 24 Jul 2013 03:14:57 GMT

All of my VIB points are gone! What happened? I didn't get to use them! 😞

Re: VIB Rouge FAQs

Anonymous — Wed, 24 Jul 2013 04:06:26 GMT

@Dori1965,

I'll send you a message to discuss this with you in more detail.