topic Missing Rewards & Samples in Insiders

Missing Rewards & Samples

Anonymous — Fri, 01 Sep 2017 16:30:54 GMT

As a longtime VIB, I am quite concerned that over the last several months order fulfillment and shipping have been slow with missing rewards and samples. I am not receiving 2-Day Flash Shipping even though I renewed and paid for it 4 months ago. How do I go about getting the rewards and samples missing from my last order? Will Sephora reship the missing items? If not, will Sephora compensate me with Beauty Points? Please advise.

Re: Missing Rewards & Samples

Marjolainer — Fri, 01 Sep 2017 16:52:28 GMT

Hi!

It happened to me a few weeks ago. My order did not have the reward I redeemed nor the samples I asked so I emailed customer service. They answered within 24 hours and credited 100 points for the missing 3 samples and 100 points for the missing reward I had redeemed with my points. So best bet is to email them! Hope this helps.

RE: Missing Rewards & Samples

Halestorm25 — Fri, 01 Sep 2017 17:16:11 GMT

Yes! I would call customer support. Usually missing samples means they ran out, so I'd check your email. They sent me an email when I picked a sample that ran out. Sephora should credit your account though. I'd definitely talk to them about the 2-day shipping. You paid for it, so you should get it!

Re: Missing Rewards & Samples

AAMiller01 — Fri, 01 Sep 2017 17:20:17 GMT

I had the same thing happen to me on my last order a few weeks ago. I contacted customer service and the credited my account with 75 points. Unfortunately that's not even enough for a deluxe sample....

Re: Missing Rewards & Samples

Amyc1019 — Fri, 01 Sep 2017 17:23:31 GMT

I've had the same thing happen to me the last 2 times I've ordered. I sent an email explaining what happened and they just brushed it off and basically said sometimes that happens, the never credited my account or sent me an email explaining they ran out of stock. I'm really unhappy about this.

RE: Missing Rewards & Samples

ItzaG — Fri, 01 Sep 2017 22:39:14 GMT

One time that happened to me but the little same was a tort burch perfume! Maybe it was because it was sent by air and perfumes arent allowed to be sent ..

RE: Missing Rewards & Samples

AngelinaAd — Sat, 02 Sep 2017 02:59:13 GMT

They never ship me the correct samples I order for some reason. However Sephora customer service is very understanding and helpful. Give them a call and they will surely compensate you!

RE: Missing Rewards & Samples

pa22 — Sat, 02 Sep 2017 05:38:10 GMT

I have this same problem

I notice that as well

AngelensLo — Sat, 02 Sep 2017 06:54:08 GMT

I notice that as well