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often when i go into sephora, they give me a website to go to in order to write a review of my experience. does anyone have a link to that website? i keep forgetting to write reviews and then when i'm ready, i can't find the website.
Hello,  I made a reservation to have my makeup done for prom and I'm super excited. I know I have to spend 50 dollars first. I was wondering, if I want to wear false lashes, do I have to buy them and have he/she put them on? Also, is it likely my artist will be able to do a full face job in 45 minutes? Thank you!
Hey guys I just made it to Space NK Ndulge Deluxe! Is anybody here also a deluxe status? What awesome perks have you got? I know I get $10 per every $100, but besides that what other things should I look for? Thanks!
Can I use a JCPenny giftcard at the Sephora inside JCP in the store?
Sorry if this has been asked before but I got the coupon packet for becoming VIB. It says that you get a custom makeover with no purchase necessary. Yet when I did my appointment it said I have to spend the $50. Do I have to spend the money or can I just show them the card I got?
  I bought a Foreo luna mini 2 in store at Nov,2016. But it's broken, at first it start to vibrate by itself, now it can't start working. So I was wondering can I get a exchange for it?    Thanks
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I chose Sephora store #406 for my 45 minute complimentary makeover.  Chris was my makeup artist.  I'm going to summarize my notes.  Chris started with skincare.  She used amazing products such as Bliss's "Triple Oxygen Instant Energizing Mask" and "That's Incrdi-Peel." The skincare portion was really relaxing.  I think I could have sat in the Studio Makeup mirror all day.  Plus, it doesn't hurt that when I was with her we had a great conversation.  She really took initiative of the look.  I let her know what looks I usually like and came up with a look.      Makeup was the next step for my makeover. Chris used makeup by YSL, Hourglass, Smashbox, Stila, and Nars.  I have included a picture of my beautiful makeover.  She applied BB cream by Stila.  Followed by touches of Nars Multiple stick was brushed on my upper cheek bones.  Side note: I didn't get the best rest last night and have allergies.  Apparentely, there are celebrations taking place nearby.  That aside, she was able to conceal the darkness under my eyes.  To do this, Chis used the YSL "Touch Eclat" to conceal dark circles.  Smashbox eyeshadow was added.  The palettte chosen was Image Factory -Icon.   I have Hourglass's "Opaque Rouge Liquid Lipstick" in Icon. She added lip liner to keep the color from moving around.  I really love the matte red lip!  This is part of the current trends.  Natalie, also at store #406, had another great suggestion.  To use Urban Decay's Ozone/clear lip liner.  If I feel unsure of the exact line...this takes care of it.    Thank you for such a great experience store #406!  Thanks to Sephora for creating a nice event for VIB's to attend!  I hope you found this post to be helpful.     P.S.- I took this picture, myself, while Chris was in the middle of adding lip liner.  I hope everyone enjoyed their makeovers, too.    
Can I return a gift and get cash for it? I have the receipt, its in new condition and its before 30 days.
I just purchased an Anastasia brow pencil from Sephora in stores for $30 this morning. And than i checked online this afternoon, and noticed that it's priced at $27. Is it always more expensive to buy in store compared to online? Never noticed this since I always buy online...(also the smashbox contour kit was same price online and in store)   I just think it's kind of unfair since I could have got more samples and used a code online, guess I will be returning the pencil tomorrow and repurchasing online even though it's $3, just does not sit right with me. 
I purchased a Make Up For Ever concealer two weeks ago in store and went to return it in store today. I only used it once and it did not suit my skin. I did not have a receipt, but after reviewing the Returns and Exchanges policy for Sephora Canada I went to return it in store because the policy says that the product can be looked up in the system. When I reached the cashier, she told me that she could only do that if I provided my email or had a Beauty Insider card where my purchase history would go. This is not stated anywhere in the Returns and Exchanges policies online, and I would really appreciate it if someone could clear this up for me. The concealer was a little expensive, and I would like to know if I can still return it (maybe to a different store?) because the policy does not state that I needed to have provided my email. Looking at other people's questions along the same topic, I was not asked for ID either. Thanks.
Is there any way to get points added to my account? I purchased four items tonight at Sephora and it's not showing up in purchases or giving me points.
Hi Ladies, I wonder if any of you work /have worked at Nordstrom beauty department? I was scheduled a phone interview and would appreciate any insight and advice. Anyone I can talk to ?   Thanks  
I saw this cool event on fb. Customized palettes! So cool, but I'm not in NY. Just letting yall know cl
I was shocked!! This girl wanted to swatch the sweet peach next to another palette but the samplers weren't next to eachother. I watched her open a brand new peach palette and swatch over 5 colors!!! I really hope she bought it!! I have intense allergies, and if someone were to swatch something I buy and have had contact with one of my allergens... I'd be in big trouble!!
I was thinking about going to a Sephora and getting one of the makeovers...Can anyone tell me how it works? I don't want them to put horrible makeup that's not my style on and then I be persuaded to buy it. I just want a killer make over where I can try to products I want to buy and be given advice on what looks best and application techniques? Any advice??
Hi, I really want to delete this account. Please help!
I did some googling and seen that Sephora does makeovers or whatever for purchases of 50 dollars or more. Is this true? I'm a late 20s MtF transwoman who wants nothing more than to see if it's actually possibly to turn my ugly man face into a somewhat decent looking ladies face before I go through the trouble of starting HRT and buying the super expensive things...
Why is it that almost every time I step into a Sephora store, I encounter at least 2 rude employees? It's come to the point where I research what I need before going in to a store so I do not have to ask an associate for help. They always seem so disinterested in helping, and unhappy in general. I have complained twice about the same store, which is saying a lot, as I shouldn't have even had to complain once.    Anyone else have these bad experiences often?
I placed an order on Oct 14 and got that delivered on the 16th. One of the product, I tried to use and love it but it is really not for me. I used very gently. I was wondering what the return policy is like? It says within 30days of purchase -would it be date of purchase for online order or date received? Thanks!!
Hi! Sephora, I´m a new beauty insider and I did not received the promotion of 15 off 50. and I was wondering if I can still get it. thank you. 
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Hey   I was under the impression that VIB Rouges had unlimited FREE access to the Beauty Studio and the Rouge page even prompts me to make an appointment. However when I go to make an appointment it says the 45 minute sessions are only with a $50 purchase and that the only Free sessions are the walk-in 15 minute express sessions (which are basically just for one facial feature instead of your whole face). Please clarify!   Thank you
So I had a shocking experience at a Sephora Inside JC Penny...  I had purchased a Kat Von D eyeshadow palette at the Sephora inside JC Penny and because it was in my suitcase when I was traveling it broke. I went back to that Sephora and asked them to exchange it for a replacement. I didn't have my receipt but they were able to look at my beauty insider account (surprising that they even accepted that because they always give me problems). Apparently it had exceeded their "return policy" of 45 days by about 15-20 days and that's when I heard the most shocking thing ever - if I wanted to exchange the broken eyeshadow palette with a new one (exactly the same!) I would have to pay an additional $16!!! "WHAT? I have already paid for it" I told the cashier and she gave me the most disturbing look. I asked her "You do not have the same return policy with the rest of the Sephora stores?" and her answer "No we do not - but sometimes it is up to the manager's discretion". She didn't of course offer to bring the manager of the JC Penny store to assess this and throughout the whole encounter she had a terrible attitude! I am never again visiting a Sephora Inside JC Penny - I am a valued customer and I refuse to be treated with a dismissive attitude.  I went to a regular Sephora - and told them the story - and they immediately helped me without a problem!    SO WHAT IS THE PURPOSE OF THESE SEPHORAs if they do not offer the same benefits/qualities/experiences with the rest of the Sephora stores???   
so I spent a fortune on the youth to the people moisturizer and face wash, and I think it's breaking me out. My cheeks are covered by pimples and spots and whatnot. But I never, never have this kind of problem with skincare, especially with such a product with so much amazing ingredient. The problem is, I took advantage of the 20% off sale, and bought heaps of products from youth to the people as my skincare for the next whole year. Now that i suspect the moisturizer is breaking me out, i need to exchange the moisturizer for other product. Since the purchase was made during the vibr sale, and I got everything 20% off, do I get the same value of the exchange as the original of the product or the 0.8*the original value?
Just had the worst experience ever with Jcp Sephora, not only did they not accept my Sephora gift card, but pricing was totally different. I showed the associate the item I wanted and the price, but clearly she ignored me, and had me swipe my card at Jcp price. Sad to say the DM was in the store and I have noticed the customer service declining tremendously. Sephora, please train these Jcp associates to be more like the store associates. Will not shop at another JCP Sephora ever again. 
I want to get my makeup done for a concert. I want the makeup to be kinda crazy to! Will Sephora do this? How much does it cost? Thnaks!