What's happened to all the online reviews? Sometimes, when I click on a product, the reviews appear for a moment, then disappear. Sometimes, I can click back to that first product page and see reviews, but it's a coin toss if the page stays long enough to read. Anyone else encounter this?
often when i go into sephora, they give me a website to go to in order to write a review of my experience. does anyone have a link to that website? i keep forgetting to write reviews and then when i'm ready, i can't find the website.
Quick question about the Sephora Play pass for April 2017. I received the box at the end of April and noticed that the pass expired a few days after I received it. Usually, it expires at the end of the following month, after we've had time to try the products out. However, I received an email today from Sephora that the pass actually expires May 31, 2017 (despite what is printed on the actual card). So my question now is, will our physical card that we received in the box (labeled as now expired) still scan at the registers in store? I would rather use an actual card instead of having to save the pass onto a mobile wallet. Thank you!
Hey there! Does anyone know how often Sephora + Pantone update the color database? I recently purchased a new shade of the Diorskin Forever foundation and its a PERFECT match. But, the shade is not in their system so I can't get my Color IQ number from using the foundation shade. Curious when the next update will be. Thanks! Cheers, Jessica
Hello, I made an appointment last month for a skin fit session at the Eaton Center Sephora store. The appointment is in a few weeks and I was just looking at the website and now it says that a skin fit appointment is free with a $75 purchase... Is this the cost for everyone? Even VIB Rouge? I am VIB Rouge and would like to know. Thank you.
Hey guys I just made it to Space NK Ndulge Deluxe! Is anybody here also a deluxe status? What awesome perks have you got? I know I get $10 per every $100, but besides that what other things should I look for? Thanks!
I bought a item today as a gift for my sister and got 3 free samples with it ... I got home and my sister told me she doesn't want it anymore so I have to return it! My Question is: Do I need to give the 3 samples back alongside the return??
My prom is on May 19th, and I was thinking about getting my makeup done at Sephora. I know that you have to spend $50 minimum, but is that on anything you want, or just on what they use on you? Also, if I want to use that $50 to buy a Bobbi Brown foundation, can I have the makeup artist use that as part of my makeup? Thanks!
Apparently I'm blacklisted from returns without a receipt now. That's understandable, as Sephora's return policy is so generous and for example they let me return an open, used Clarisonic without a receipt for store credit. That to me is honestly worth being blacklisted for a year. But I just find it ridiculous that I was banned for making returns without a receipt FOR A YEAR based on 1 return. Anyone have this happen to them, too? When Sephora customer service tell me I might be banned, I imagined having to return $500 worth of merchandise or the same products over and over. But apparently now I am a marked shoplifter in the Sephora system for 1 return without a receipt, without considering how much money I actually spent at Sephora within say the past 5 years. I'm trying to live a minimalist lifestyle these days. If I don't use it, I'm going to try to return it. And if I can't, I will donate/trash it. I am NOT a shoplifter lol! I'm sorry but I don't know anyone who gives gifts with a receipt for the person to return the item. My birthday is coming up,...am I now supposed to warn everyone to make sure they include the receipt just in case I don't like their gift because I can't return it? That's kind of rude. I'm just blown away.
My apologies in advance for my rant. I want to make y'all aware of the awful experience I've had dealing with Too Faced (direct), which is especially disappointing given the amount of money I've spent on their products. On Cyber Monday, I placed my second order ever with TF direct to take advantage of their half off sale items promo and their Cyber Monday mystery bag. When my order arrived on 12/08, one of the palettes I ordered was missing, although I was charged. 3 phone calls and 1 email later, I still have not received my refund from them, although a supervisor swears the refund was issued yesterday (after she hung up on me a few minutes ago and then called me back). I am not holding my breath. The worst part is that no one apologized or even acknowledged the inconvenience of having to call 3 times and email when they messed up in the first place. I would like to spare anyone else from going through something similar. Has anyone else had a bad experience dealing with Too Faced Cosmetics' (lack of) Customer Service reps?
I spent 155$ at sephora in Halifax, ns. I've never been to an actual sephora store before as I usually just order online. I walked into the store looking for a specific thing, could not find it and it took me about 15 minutes before I could get someone to help me find it. Everything's disorganized in the store, most workers did not look like workers aND we're basically standing around doing nothing. . I didn't even get one single sample or even talked to for that matter. Such a disappointment at least when you order online you get 4 free samples! Wanted a makeover but didn't see a single worker even around the makeup station
Can someone explain to me why Sephora stores are so stingy with samples? I have gotten so turned off from shopping at any Sephora location this past year. I can't be the only one who now only buys online because the SAs lie, refuse to give out samples and act as if you are personally inconveniencing them and taking money out their pocket by asking if there are any samples for the day or if you can get one for a specific product. I have been to numerous stores only to be told "We don't have any" when I can clearly see boxes full behind the counter. I have also been told that the only samples I could get are the ones redeemed for points and "They will make you any sample you want", but my apologies if I don't want to put something on my face that a million people have stuck their dirty fingers in or used (particularly the case with jars/tubs and most makeup). All the testers are breeding grounds for nasty bacteria. Despite their claims that they clean everything regularly, I have seen tons of people apply lipstick/lipgloss/mascara using the brush it comes with, then putting it back and contaminating the entire product. I don't share mascara with my friends, so I definitely don't want to with 100 strangers. I am always tempted to just cancel my purchase and go home and buy it online when I am told there are no samples. There is no reason to waste my money there and get no samples when I can order from home and get at least 3 foils and a deluxe sample (often more) for free, along with free shipping. Does Sephora still not realize that samples encourage us to buy more products? I cant tell you how many products I have bought full sizes of only because I got a free sample, tried it and loved it. There have also been many products I thought I would love, but tried a sample of and hated, therefore not wasting Sephoras time or money by buying it, hating it and returning it. They should be throwing samples at us left and right and offering samples of products when we ask for recommendations. Especially to us Rouge members who have spent thousands. We shouldn't have to ask and receive weird looks and attitude, they should just put them in your bag at checkout. During one of the only pleasant experiences I have had at Sephora, a trainer for the company who helped me told me that anytime you go to the counter and ask for samples and they say "we have none" that they are lying. He showed me that almost all the drawers under the displays are filled with samples and back stocked product and that they have foil or deluxe samples for most products (despite them always trying to make you one from the tester). He also told me that most of these samples are given to Sephora by the companies for free, so there is no reason they should be stingy with the samples because they cost them nothing and encourage you to buy more products. You would think that Sephora would want to encourage us to shop in store where they can convince us into buying more and not lose out on money they pay for the free shipping that rouges get. I would go to my local Sephora all the time and probably buy more if they actually gave out samples. Who do we need to talk to in order to get a change? Have any of you all had these issues with Sephora stores? Do you prefer buying in store or online and why? Interested to hear everyones experiences!
I'm wondering about the new option for a mini makeover, the fb promo for my area (square one Mississauga ON) talks about taking photo's after. Should you wear foundation in for this or is it best to come in without it? thanks in advance
So, I've always done the bare minimum when it comes to make up... Mostly because I am on the go starting at 5;30am and don't really have the time to do a whole lot, so I've never learned... I want to learn though, how to do eyebrows, and contouring etc. At the tutorial in store will they go over all that with me, and help me find all the proper shades of everything I need, because I am so lost when it comes to the world of makeup!!
I am heading to Puerta Vallarta in May and wanted to see if there was a Sephora there.. unfortunately not.. but it got me to looking at the Mexico Sephora website. Looks like prices are INSANE. Even after you convert Pesos to dollars.. everything seems to be DOUBLE the Canadian prices.. triple the US prices. Am I missing something? Has anyone been to Sephora Mexico?
I was sent the wrong samples again, though this is the first time I have brought it up. I saw that you are still offering some of the samples I originally ordered, so I'm assuming you are not out of stock (really, you can't be out of stock of samples of your own brand's foundation, right?). I chose samples based on things I actually might buy and things I can use. I received things I can't use. Why offer a choice if I'm constantly going to get the wrong ones? I know they are free, and that's great, but I'm not going to spend time scouring ingredients and reviews If I'm not going to get them anyway. It's just frustrating when you are looking forward to them even more than what your purchased. I just picture some chick or dude in a warehouse giving zero fraks and throwing in whatever because meh, who cares because who will know and nothing seems to be done about it? It's just so aggravating. Is there ANY way at all to actually increase my chances of getting what I actually ordered? Thank you
Hello, I made a reservation to have my makeup done for prom and I'm super excited. I know I have to spend 50 dollars first. I was wondering, if I want to wear false lashes, do I have to buy them and have he/she put them on? Also, is it likely my artist will be able to do a full face job in 45 minutes? Thank you!
Sorry if this has been asked before but I got the coupon packet for becoming VIB. It says that you get a custom makeover with no purchase necessary. Yet when I did my appointment it said I have to spend the $50. Do I have to spend the money or can I just show them the card I got?
I chose Sephora store #406 for my 45 minute complimentary makeover. Chris was my makeup artist. I'm going to summarize my notes. Chris started with skincare. She used amazing products such as Bliss's "Triple Oxygen Instant Energizing Mask" and "That's Incrdi-Peel." The skincare portion was really relaxing. I think I could have sat in the Studio Makeup mirror all day. Plus, it doesn't hurt that when I was with her we had a great conversation. She really took initiative of the look. I let her know what looks I usually like and came up with a look. Makeup was the next step for my makeover. Chris used makeup by YSL, Hourglass, Smashbox, Stila, and Nars. I have included a picture of my beautiful makeover. She applied BB cream by Stila. Followed by touches of Nars Multiple stick was brushed on my upper cheek bones. Side note: I didn't get the best rest last night and have allergies. Apparentely, there are celebrations taking place nearby. That aside, she was able to conceal the darkness under my eyes. To do this, Chis used the YSL "Touch Eclat" to conceal dark circles. Smashbox eyeshadow was added. The palettte chosen was Image Factory -Icon. I have Hourglass's "Opaque Rouge Liquid Lipstick" in Icon. She added lip liner to keep the color from moving around. I really love the matte red lip! This is part of the current trends. Natalie, also at store #406, had another great suggestion. To use Urban Decay's Ozone/clear lip liner. If I feel unsure of the exact line...this takes care of it. Thank you for such a great experience store #406! Thanks to Sephora for creating a nice event for VIB's to attend! I hope you found this post to be helpful. P.S.- I took this picture, myself, while Chris was in the middle of adding lip liner. I hope everyone enjoyed their makeovers, too.