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colorfulmud
Points from store purchases
I made two purchases in a local sephora retail store in the past month but have not seen them showing on my beauty insider points. I showed my beauty insider card every time I made the purchase. How long would it take to have those posted on my online account?
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jellybean917
HALL OF FAMER jellybean917 / HALL OF FAMER HALL OF FAMER / replied
The points should show up on your online account pretty much right away. It's possible that your card and online account are separate right now. A mod can easily connect... see post
nikita86
Cake Beauty still available in Canadian stores?
I visited a Sephora store in Calgary today (specifically the Core Shopping Centre - downtown). I was looking for the Canadian line Cake Beauty which I had previously purchased from that location.    A sales associate told me that they no longer carry the line in the store. Is this only for this particular store, or is it not being sold in an Sephora Canada store anymore?
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ivyxox
HALL OF FAMER ivyxox / HALL OF FAMER HALL OF FAMER / replied
The stores in Vancouver and Toronto still have it. In case you can't find it at Sephora, you can always try Murale. Their shipping is very fast. see post
SiteNo8
Grand opening of first Sephora in my town tomorrow! Squeeee!
So, of course I'm going, but is there any reason I should go early? Are there any special buys associated with grand openings? I know about the gwp makeup bag. Tomorrow is a province-wide teacher conference, so no school tomorrow, which means a lot of girls will be there (smart Sephora!) I also happen to have the day off.   If I go first thing, should I get there before opening... Will there be a lineup? I'm only a 5 minute drive away
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Koofa
BEAUTY MASTER Koofa / BEAUTY MASTER BEAUTY MASTER / replied
I went to a Sephora grand opening a couple of years ago and the first 100 (I think?) people in line received a gift card (not a coupon towards a purchase, an actual gift... see post
UKLizzie88
What is the biggest Sephora in Manhattan?
Hi everyone I'm heading over to NYC in November and have a huge list of things I want to buy from Sephora! Can anyone tell me which is the largest / best store to head to?    Thanks
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UKLizzie88
SCENE QUEEN UKLizzie88 / SCENE QUEEN SCENE QUEEN / replied
Thank you :) see post
akhorounjaia
What does Sephora do with used returned products?
itscarin
HALL OF FAMER itscarin / HALL OF FAMER HALL OF FAMER / replied
Yup, that is a scary proposition.  I know I swipe things on the back of my hands but I'm so scared of putting something on my face. see post
notcreative
Sephora Grand Opening Review Las Vegas 10-09-14
Parking at the event was a nightmare, because the mall was not finished.  There was a lot of construction still taking place.  I drove around the mall, which is bigger than I expected for more than 10 minutes before I finally found a place to park.  Most of the parking lots were blocked off.  Even the employees directing traffic had no clue where there was an open lot (for customers), so we were all confused and on our own.     This is an outdoor mall.  Anyone who has been to Vegas maybe picturing the outdoor outlet on Charleston and the 15, but this is much nicer.  The stores also seemed to be farther apart with wider streets making the distance between each store seem greater.  It took me a while to find Sephora, because none of the three employees walking around knew where it was.  One told me there would be a directory in the quad area and suggested I walk there to take a look.  I later found out there were information desks placed around the mall with maps and cute water boxes, so I was disappointed none of the employees directed me there.   As I walked through the streets, I saw a lot of vacant stores that did not even have dry wall up and looked quite dirty.  They did not fit the overall look of the mall, which is beautiful.  I admit that I expected it to be more beautiful than it was, because everything in Summerlin seems more beautiful than its counterparts around the city (the strip excluded, because most of the shops on the strip are beautiful.  I avoid the strip as often as possible though).  Hopefully, everything will look a lot better as they put the finishing touches on the mall.   I was on my way to the middle of the mall (the quad area) when I spotted the Sephora.  It has a great location.  I think it looked pretty similar to most other Sephora stores on the outside.     It was about 20 minutes prior to the opening time when I arrived but I saw someone walking through the revolving door.  Excited that the store opened early, I followed along.  We both quickly found out the store was not actually open, so we found our way right back outside.  There was a man wearing a Sephora shirt sitting on the bench outside who apparently tried to tell us the store was not open yet.  The lady who entered prior to me said she could not hear him.  I could not either, because I was not wearing my hearing aids.  My lack of hearing combined with the physics (he was speaking toward my back) prevented me from hearing him.     I sat on the bench next to him and apologized that I did not hear him.  Then, I told him I was excited for the Sephora opening and the Ulta opening (which I am not even going to review, because it is a nice, clean store.  It is pretty small compared to the one I usually shop at and there was not a single opening event or GWP anyway.  I did get an email this morning that they are doing gift cards for the first 100 customers from the 17th-19th, so it looks like their grand opening event was delayed a bit).   People kept stopping in front of the store but only a group of no more than 15 (myself included stood and waited).  The man I was chatting with walked into the store about 5 minutes before it opened.  About a minute later, all of the employees came out of the store.  What they did next was cute and unexpected.       If you have not already guessed it, they started dancing.  If memory serves me it was to Taylor Swift's  Shake it Off.  I thought it was really cute, and I thoroughly enjoyed it.  I noticed there were a few associates over on the non dancing side with management and thought that would be me (hopefully).  I cannot dance at all!  They really did a good job and it was the most fun all day and quite cute to watch.         After the dance, they all lined up for the ribbon cutting ceremony.  I actually had the best seat and the house, so Sephora is welcome to steal any pictures I am about to post.  I can even email them upon request should they want higher quality photos.  I just used my phone, but no one near me was taking photos.  I cannot fathom anyone else getting closer, straight on shots.            After the ribbon cutting, the employees looked genuinely happy.  They invited customers inside the store.  As there was no official line, and I had been waiting out there the longest, I had no problems being the first customer to walk through the revolving door as they unlocked the regular door.  I quickly found the Hourglass display and saw they had Ambient Blush palettes in stock.  Excited and hoping to skip the line, I grabbed the first one and headed to the checkout line.  I should have checked the palette first to ensure I got one with a lot of pigment, but I did not.  Luckily, the pigment is fine on mine, so it worked out.   When I got to the register roughly around 10:02 (first one in the store and first one at the register), the SA was shocked that I was done already.  I told her I still planned on playing (who does not love playing) after my purchase, but I knew that was all I was going to buy in the store that day.  Thus, no need to wait for a line when I was ready to go.  She understood.  When I handed her my Rouge card, she got excited and called the manager over.  Before the manager arrived, I asked her if she had any ordering promos.  As is my usual experience, she looked at me like I was crazy and had no idea what I was talking about.  Do not get me wrong.  She was very pleasant and friendly, but she either really does not know about in store ordering promos or I was not describing it well.   As I was describing it, the manager walked up.  At first, I thought she did not understand me either, but she asked me an additional question.  I told her I was interested in the Bare Minerals one in light rather than fairly light.  She returned with two because they were the acne preventive foundations and did not come in the same light and very light wording that the regular ones come in.  She said she would just give me both of them  to ensure I got a proper match.  Can you believe this is my first in store experience EVER where I got a promo that was not advertised with the event?  Every other time, I get looked at like I am crazy and give up after trying to explain the emails say the promo is available with an in store or online order.  If anyone has a better technique describing these things, please let me know.  Now that I finally have a staff that gets it, I will probably start saving my emails.  I usually delete emails as soon as I receive them, because I hate having too many emails.     They gave me my purchase, a Sephora bag (which did not have any samples, not even foils, or gift cards as some openings have) and the 2 Bare Minerals promos.  Even though there was only a simple bag with no samples or gift cards, I knew this store was off to a better start than Town Square.  Other than the bag and the dancing ahead of time, the day was just like any other day.  There were no snacks, refreshments or anything else.     I walked around and started swatching a bunch of brand new things.  Do you know how awesome it is to swatch brand new items?  It was awesome.  If I had not already done my makeup that day (I was actually wearing some, because I went to work after the mall), I would have actually tried some of the items on my face.  The memory on my phone was full by the ribbon cutting (I actually had to delete an app to get the last three photos, but I did not want to delete another one to get more photos).  Thus, I did not get any pictures of the inside of the store or any of the items I swatched.  Sorry.  Next time I go into the store, I will get pictures and come back and add them to this thread.     Of everything I swatched, the thing that surprised me the most was the new Anastasia Beverly Hills Shadow palette.  I could not believe how beautiful it was.  For $29 (even though they are small shadows), that palette is a steal.  I ordered it online yesterday and cannot wait until it gets here.  It is not even something I was excited about, so the swatches really surprised me and definitely sold me.  I also swtached a MUFE shadow I liked, but I swatched more I did not like.  There is one I will probably buy though.   I was approached by multiple friendly employees and asked if I needed help.  I chatted with them and three different employees asked my BI status.  Two of the three wanted to introduce me to the manager once they found out I was Rouge.  They said they wanted to get to know their Rouge clients.  I thought that was very nice, because I never had a single employee care or even mention that I was Rouge at Town Square or Downtown Disney, which are the two stores I shop inside the most often.  I had already met the manager at the register.  She was the one who gave me the Bare Minerals promos, so I declined.  As I was talking to one of the employees, the manager came over to me.  She stuck three additional samples in my bag stating that I probably already owned them due to my Rouge status.  The samples were a Peter Thomas Roth gel, a Bliss cleanser and YSL lipstick samples.  I did not already own any of them, so I really appreciated the samples.  I cannot believe I got prepackaged samples inside a Sephora without even asking for them.  That was the first time that ever happened.  It was awesome.     Everyone inside the store seems great.  The manager goes out of her way to recognize her Rouge clients, which I think is great.  I look forward to shopping in there as often as possible even though I am certain it is slightly smaller than Town Square.  It is definitely bigger than Downtown Disney.  It was as beautiful as any other Sephora too, so you do not think about the unfinished parts of the mall when you're inside the store.  Everything looked polished and finished minus some missing products, because they did not get everything in on time.   What I received at the event.     And for those who have read my posts trying to hunt down a Rouge pre opening.  I confirmed they really did not have one.  They said they wanted to, but the mall would not allow them.  After seeing the parking situation and how uniformed the mall employees were, I am guessing they did not allow the pre opening, because that part of the mall was not ready to receive customers the night before the event.   After I left Sephora (feeling like I am going to be happy in this store), I found an information desk.  I got my free box of water (which is really cute) and a map.  I decided to check out Dillard's, because I knew there was a Lancome GWP.  The Dillard's was really busy.  I stopped by Dior and swtached the new palette I have my eye on, but decided to wait two more days to see if I would buy it at the Nordstrom Beauty Trend Show (I did not so I still need to buy it).  Then, I went to Lancome.  They had a Genefique set with the eye serum, face serum and a mini eye cream for only $110.  No clue how I resisted that or the GWP which looked amazing.  Can anyone believe I passed on a Lancome GWP?  I had the Trend Show in my mind.  The Lancome SA informed me Dillard's had a soft opening the night before, but it is in a different section of the mall than Sephora with its own parking lot.  I guess I cannot fault Sephora for that.  After Dillard's, I stopped by Ulta.  The employees seemed friendly.  The store was clean but small.  I swatched some new items there too but only walked out purchasing two cheap items.    
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notcreative
HALL OF FAMER notcreative / HALL OF FAMER HALL OF FAMER / replied
Thanks.  It was. see post
googoo13
How much does it cost to get my makeup done at Sephora?
I want to get my makeup done for a concert. I want the makeup to be kinda crazy to! Will Sephora do this? How much does it cost? Thnaks!
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shapeshifter
HALL OF FAMER shapeshifter / HALL OF FAMER HALL OF FAMER / replied
You don't have to pay for the makeover, that's free, but you are required to spend at least $50 the day of your appointment at most stores. You can request the look you ... see post
linnylinh
Return policy
I returned a foundation that i used once and was the wrong color for me through mail, because I bought it online. I returned it about 1-2 weeks after I received the item. Its been over a month (30+ days) and i have not received any confirmation that my package was returned and my money is not returned. What do i need to do? 
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi linnylinh!   Returns are currently taking approximately 5 weeks to process. Our Distribution Center recently moved to a new warehouse and this has caused a little... see post
emmohh
REVIEW: A Sephora Opening in a New Market (LONG)
Preface: Instead of specifically linking this to the store I thought I would make it a little more general as I feel there is a lot of to be learned as Sephora expands. Also I am going to count the number of “Rouge moments” I had. What I like to call a first world problem Sephora style that are truly not that serious and should not be taken as such (lol).   I recently went to the “Grand Opening” of a Sephora store in southern Ontario.   Prior to the event, over the past month or so I had called the Rouge and regular lines in hopes there would be a VIB/Rouge preview event as there has been at other stores. I was pretty excited but alas I was told numerous either they weren’t sure or nothing had been set up. It wasn’t until my call earlier this week did the Rouge line associate tell me there wasn’t going to be an event and I was just to “go and experience the newness of the store”. Uh, okay… I’m Rouge, I think it’s safe to say I’ve been in a few Sephora stores in my lifetime but I digress (Rouge moment #1).   Fast forward to the “event” or lack there of. The store looked like any other busy store on Boxing Day/Black Friday. The store was not the biggest but not the smallest. I would say it was small-midsize (bigger than a SiJP) and just poorly organized and laid out. Nothing special was going on; it was just very busy, very crowded, and full of many confused associates all desperately trying to keep it together. You could tell they were underprepared and understaffed. Before my girlfriend arrived I went through to see the brands and was very VERY disappointed. No Guerlain or Givenchy. Not a piece of Becca in sight. No Giorgio Armani (wishful thinking). But what was the most shocking was there wasn’t any Bobbi Brown. Uhh what?! The lack of Lancome and Estee Lauder I can understand but Bobbi Brown. I’ve never seen a Sephora without it unless it was a SiJP (Rouge moment #2). The store was full of midrange and even the upper midrange brands were quite limited (Nars especially).   When my girlfriend finally came we began to “shop”. The struggle was real. Despite about 97% of my love list being unavailable at this store (extension of Rouge moment #2) the store was very poorly stocked. At one point I ended up alone, rummaging through the under-display storage drawers as I was on a mission to find something, ANYTHING to buy (Rouge moment #3).  I finally found a Dior It-Lash that wasn’t opened and went on my happy way. Where were the associates you ask? I assumed crying in a corner, eating pie as water drizzles over them from stress of the “event”.     I get it line. LOL this wasn’t a line. This was a journey through the Himalayas where the cash wrap was in the distance but so far and such a long wait you didn’t know it if was real or a mirage. I checked the time, it took ~37 minutes to finally get to the front and after swerving through the very fragrant skin and hair section, we were so delirious it was hard to maintain focus. The store definitely needs a better ventilation system if they plan to have the line pass through that very tight section when it gets very long. Why was it taking so long you ask? Only two registers of course! Again they were underprepared and I think Sephora as a company underestimated the market they were entering and the response they would get.   The checkout process was interesting or what I like to call: How many Sephora associates does it take to ring out one mascara?   3.5 (The other cashier peaked over to offer a little help despite being swamped herself). I am all for hands-on training but this was not the time. The trainer should have just hopped on because the wait was ridiculous and I think a lot of it had to do with new cashiers. No big deal, I get it, I worked retail but a fail on the trainer’s part for not properly assessing the situation. So it is also my birthday month as Sephora has been aggressively reminding me by email (haha). I asked if I could also get the birthday gift:    “Of course!” She pulls out the regular BI gift. “No thank you, do you have the Rouge gift?” “Oh this is the Rouge gift” Uhh what? “No it’s not, the Rouge gift comes with an eyeliner as well. It’s okay if you don’t have it. I will just get it online” “So you don’t want it” “No, it’s okay” ఠ_ ఠ < me (Rouge moment #4)   2 more seconds (literally) of her looking under the cash wrap in the exact same spot as she pulled out the BI gift she pulls out the Rouge gift, opens it to realize how they were different, notices the blatant “Rouge” writing on the box and says “Ohh, I see, here you go!”. This was a manager btw. No big deal. It’s a new store. She tried. She found it after a little push. She wraps me up. Doesn’t mention available rewards which were hard to find because they were off to the side and of course no samples (LOL we know that doesn’t happen, so I wasn’t expecting).   Getting out of the poorly designed store was just as fun. It was so tight and the line wrapped in such a way that we were boxed in and had to kneel below people to get out. Again, stuffy, crowded and poorly ventilated.   Overall, how would I rate my experience as a customer in a new Sephora store in comparison to others including SiJP’s? B As a Rouge? C- (and I’m being generous) Rouge moments: 4     Would I go back? In a few weeks when it calms down maybe although I was back today and it was better. Associates were on their game. Cash wrap was a far more pleasant experience and even though the line wrapped around the store it only took about 10 minutes to get to the front (still no samples but it’s okay). The cashiers were different and far better trained this time around. The cashier told me about the survey, told me about the rewards, had the same shocked expression as every single associate I interacted with after discovering I was Rouge (Seriously, am I the only Rouge in my area, I feel like a unicorn or something). Also, I met 2 wonderful associates who had me laughing and were so very helpful trying to locate items in the very cluttered store.   TAKE-AWAY : Don’t assume they aren’t any Rouges in a new market and even if you aren’t going to do a pre-opening VIB/Rouge event at least let us know you’re going to open early. Day 1* at the highest customer volume is probably the worst time to do training.  Rouge clients are not unicorns.       *- I forgot to mention Rouge moment #5 . The day of the opening, my girlfriend mentioned Sephora had been open the night before. Uh what?! I thought maybe she was seeing things or there were doing training but she told me she saw people walking in and out of it but never went in herself. I brushed it off and thought nothing more of it. I alluded to this in my take away and mentioned this to another user in another thread but the next day when I went I brought it up to the associate who was helping me and she in fact confirmed that Sephora had been open the night before the "Grand Opening" event as a "soft opening". So all the times I called, even earlier that week to the Rouge line not a single soul knew this store would open early? I can understand informing a limited number of people but I went out of my way to call and find out and nothing. No wonder why I couldn't get the Grand Opening gift. They probably ran out from being open the night before! Again, it's not the end of the world but it was rather annoying especially since I could have shopped when it was less crowded. If I am correct in my suspicions and there aren't that many Rouges in my area then I feel like some effort could have been put here. I get that you're building your client base in a new area but don't alienate the ones you already have. If it wasn't for the associates I interacted with today I would go back to online shopping and visiting Sephoras when I travel as a way of getting my fix, 
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emmohh
BEAUTY GURU emmohh / BEAUTY GURU BEAUTY GURU / replied
It wasn't the worst but definitely wasn't fun. You could always pop in super early on Grand Opening day, right when the mall opens before the crowds start to roll in. I ... see post
Monikay
Does Sephora/ Sephora JCP price match the sale price online?
I wanted to grab the UD Pulp Fiction palette and for the sake of instant gratification, I'm planning on buying it at the nearest Sephora that has it in stock, at JCP. Do they price match the sale price online of $16?
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notcreative
HALL OF FAMER notcreative / HALL OF FAMER HALL OF FAMER / replied
I noticed the same thing.  A lot of the items that have been in the sale section forever online are sold for much cheaper at SiJCP.  They are in charge of their own pric... see post
lovemesomerain
Change store lighting please..thank you
i don't know if this is the correct area to write this...but Sephora can you please change your lighting in your stores..reason why is this...I went and bought Anastasia brow dip pomade in med. brown. I had it applied first to see what the color would look like on me..i did want ebony but the SA chose med brown,( but she thought it was dark brown) well after she applied it, it looked amazing in their studio light...got out to my car and i was shocked cause the application was on point, but the color was ashy as all get out..it didn't look ashy in the store, but yes when i got outside...     so please change the lighting to a more 'natural/outside' lighting...maybe this is why makeup is returned a lot, cause of the lighting...   thank you
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kanne12
SCENE QUEEN kanne12 / SCENE QUEEN SCENE QUEEN / replied
I completely agree. The lighting in the stores are nice, but to color match it's way off! see post
lanadelryan
Question about returns?? o
Hi! I bought a foundation just a day over 2 months ago, and the alcohol in it irritates my skin. I've barely used it since I wanted to use it on special occasions only based on the price ($62) and I still have the receipt from the purchase. Would the store accept it? For a return or store credit, I intend on buying a different foundation with what i get back
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lanadelryan!   I am sorry the foundation that you purchased a couple of months ago is not working out for you. If the foundation has only been lightly used, you s... see post
LeeP1938
CMA Review
So I've had the pleasure of having several Customized Makeup Applications done. Most of the time I do it when I need to buy some products anyways. Since a lot of the girls aren't certified makeup artists (they instead go through a certification through Sephora) I shouldn't expect much from the makeup applications. However in my past experiences I've had wonderful makeup applications so I foolishly made another appointment.   First things first - I'm really not a picky person. All I wanted was healthy looking skin and a neutral/natural look. After discussing with her for a few minutes what I wanted (natural - since there were going to be lots of photographers) But I told my artist I was open to her ideas. I had a work event right after. Against my better judgement I decided to let one of the girls do my makeup for the event...   The person that did my makeup was really sweet. She was kind and personable and I had a pleasure talking to her. She suggested maybe doing a "neutral smoky eye" so I said why not. After all - it's not a hard look to do...   Long story short I ended up looking like mimi from the Drew Carey show. Dark brown makeup up to my eyebrows. Heavy contouring and blush. And heres the kicker. Dark purple lipstick... Somehow my request for a natural look ended up being an opportunity for my artist to experiment since I was open/flexible to suggestion. The worst part was that I had a few imperfections on my face - nothing that a good foundation, bb cream or mineral foundation can't cover. However she didn't event put any kind of coverage on me. Only a highlighting powder...   Maybe it was my fault for not being more vocal about what I really wanted. However I didn't see my makeup until the very end. So I really didn't realize how dramatic the makeup was. Honestly I was picturing a natural smoky eye with maybe a pop of lipstick (and lipstick can easily be wiped away) so I wasn't worried. But I had heavy metallic copper/brown/black eyeshadow to by brows.  However - I didn't mention anything as I was still thankful the artist took the time out of her day to do my makeup. Thing is... She took so long to do it I didn't have time to run home and wash off the makeup/redo it since I had about 5-10 minutes to get to my event... When I went to the counter to pay for my stuff (that I had already picked out before the makeover) I was in such a rush I didn't notice that the girl who rang in my stuff charged me for my products and charged me for an additional $50 gift card which wasn't left in the bag... The compact mirror they usually come in was. But it was still unopened with the plastic wrap and no gift card in the bag. Im completely confused as to why I was charged an additional $50 when I was already getting some products and not even given the gift card! I'm crushed by this whole experience. Despite my best efforts to use makeup removing wipes to take off the makeup in the car on my way to the event (that I was now running late for). My skin was irritated, still had the uncovered imperfections and I had racoon eyes due to the heavy eye makeup application. Worst part is there was about 15 photographers at the event. So now I'm constantly reminded of the fact I looked like a hungover racoon.   All of this can be forgiven. Because I should've considered making more time to redo my makeup in this event... However...   I called the manager at the store a few days later and explained the gift card situation. she said that I must've dropped the gift card in the mall or something because "her girls wouldn't do that" and that if I found it she'd allow me to repurchase my items using the gift card. Thing is I never found it because It wasn't even in the gift card holder! The gift card holder (a compact mirror) wasn't even unwrapped! How could they put the gift card in there?    I used to love going to Sephora. I love their their products, the way the stores are merchandised makes it really easy to shop there and the people are always nice. But I'm disappointed with my most recent experience there. Because of it I don't think I will be returning and I will make it a point to tell my friends and family about my experiences.
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BuxomBabe80
HALL OF FAMER BuxomBabe80 / HALL OF FAMER HALL OF FAMER / replied
Don't be afraid to be vocal about what you want, jw. I also would check the progress throughout the makeover. I've had a few makeovers at Sephora and i was always able t... see post
becs19
Will There Be A Sephora In Windsor, Ontario?
Hi, I am windering if there will ever be a Sephora store in Windsor, Ontario. My dads girlfriend was going to get me a palette from kat von d. but now can't because she would have to drive 2 hrs to london just to get it, and she does't have a credit card to buy from the site.   thanks
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MeagMUA
IT GIRL MeagMUA / IT GIRL IT GIRL / replied
Now it's open in Windsor! see post
saneeha
I never got a receipt and I want to return this so bad! (SiJCP)
Yeah I bough a brush totaling $35 and it ended up being awful it sheds like crazy and is no where near as nice as my Real Techniques brushes. I will NOT settle for store credit. I'm a kid so this is a LOOOT of money for me, I absolutely need my cash back. I requested an email receipt because that's most convenient for me. I never got one. What do I do?  
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dianabt
dianabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Saneeha,    If you paid cash and did not get the receipt in your email contact the store for assistance- it IS unlikely they can issue you a cashback withou... see post
Mochapj
Have Your Ever Used The PSA Appointment At Your Store?
Hi beauties,      I was checking out what events are coming up at my local stores and I noticed the 90 minute personal shopping appointment with a SA (free with $125 spend)   Have any of you ever used this before?  What did you think?   I've got a few new things I need to pick up soon (coral lippie, luminizer and need to find a new concealer) so I figure I'm probably almost at $125 there and thought it might be fun.   I'm curious to hear what you've used this service for?   Thanks! p.
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Mochapj
BEAUTY MASTER Mochapj / BEAUTY MASTER BEAUTY MASTER / replied
Thanks spacesuit, that is what I was referring to.   I'll take a look for those write ups but if anyone has specific cast recommendations for Toronto (Eaton Centre or ... see post
Elizabethh96
Personal Beauty Consultations vs. Custom Makeover
My eighteenth birthday is coming up and I want to learn more about what make up is right for me and how to apply it in a way that compliments my face the best.  I'm not sure whether to get a custom makeover or a personal beauty consultation. I wanna learn all the tips and tricks I can as well as products that'll work best for me, but I also don't wanna break my wallet. I know the minimum amount for the makeover is $50 and the PBC is $125 but will it really only cost that much and how much more?  If anyone has any advice or an experience they'd like to share that they think would help me I'd greatly appreciate it. 
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BeccaBelle
BEAUTY PRO BeccaBelle / BEAUTY PRO BEAUTY PRO / replied
I've only ever done the quick consultations that are free, (I think they call them express services?) where they do one thing (e.g. match foundation, apply a lipstick, e... see post
MSU24
NEED A PRODUCT TO HOLD ALL BEAUTY PRODUCTS AND BRUSHES IN ONE PLACE
lylysa
HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
Hi, MSU24!   Depending on the space you have to work with there are many methods to approach make up and tool storage. From clear acrylic drawers that can be easily ke... see post
g9406
Can I return a product without packaging & receipt?
I bought Laura Mercier foundation about a month ago and I finally tried it, but it breaks me out.    I didn't keep the packaging and receipt because Laura Mercier products never broke me out, but this one did.    So can I still return this even if I don't have packaging and receipt? 
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi g9406!   I recommend reaching out to your local store directly for more information on their specific return policy. It is up to the store's discretion as to whet... see post
weeeeweeeeeee
Sephora's rank on my list is dropping.
Shoppers I have a short story to share regarding my quick morning at my local Sephora.   It was about 10:30AM, when I walked in. I walked over to the popular eyeliner display and grabbed a Stila ALL DAY liquid liner. I then wandered and browsed around. I stopped by the BITE display and saw that they did not have the Deconstructed Rose products anymore. At this time, a SA comes up and asks if I needed any help. I asked if they still carry them, not knowing that it has been totally discontinued. They SA told me that she has not even heard of it, but she was going to check her computers to inventory. They did not have any, which was fine by me because I was just wanted to see if I can get lucky. She was extremely nice and apologetic about it. When I got to checkout, I was going to return A DUO MAT without receipt because it was too light, but barely used and I wanted to buy the eyeliner. The SA scanned the eyeliner for $20, and the DUO MAT for $34. He said he would do the return first, then use the store credit to cover the eyeliner, which was completely fine by me. Now let us do some elementary math. $34-$20=$14. So I should be getting that and tax back on a store credit card. Well, he then proceeds to tell me that I owe him about $8 for the eyeliner. Uhh... so either he completely relied on the computer or he could not do basic math? Nope, he charged me twice, and seemed legit-ly confused when I asked why do I have to pay when the DUO Mat is more expensive. He looked at the receipt, noticed what he did wrong, and handed me the store credit card and apologized. I wasn't even mad though. I asked if the remaining balance would be on the card and he assured me it will be. I just called the gift card hotline, and guess what? The card has a balance of $0. I spoke with a rep, she looked up my card and said that it was activated, then charged again. AND all I can do is call the store. I called the store. They told me to bring in the card again with the receipt so they can give me a new card. Well now that's grand. BUT luckily, I forgot to buy some Koh Gen Do today, so I was planning on going back anyways.   NOW another reason why my love for Sephora is ever so slightly dropping has to do with my recent ULTA purchase. There was a 20% off deal over at Ulta recently. I took the opportunity to buy a new epilator. I got the GWP that contains 15 samples and a baggie, and the two different sets of Smashbox minis that Ulta gave out during the beauty break, however I forgot to use the free play points for $3 off. BUT I'm not mad either. SOO fast forward 1-2 days. I get my email that my package has shipped. I went back to my Ulta account to get the tracking code cause my trigger finger deleted the email. Of course I can find the email in my trash folder, but considering the hot mess in there, checking Ulta would be sooo much easier/faster. To my very big surprise, my order total is $0.00. The epilator I thought I bought was out of stock. So instead of canceling my order, I THINK Ulta shipped out all the freebies only. I checked my credit card statement, and Ulta did not charge me for anything. The Ulta package is supposed to come on Friday, so until then...   I will be going to Sephora tomorrow or Wednesday to solve the credit issue. AND when the Ulta package comes, I will see if they really put in all the freebies or if they decided to send me an empty box...   Rant over. Have a good day now!
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weeeeweeeeeee
HALL OF FAMER weeeeweeeeeee / HALL OF FAMER HALL OF FAMER / replied
Agreed.   I kind of really really really want the epilator still LOL. But thanks :D see post
komal
Why doesn't sephora carry No. 7 (Boots)? Even Ulta has it! It saved my skin. Come on Sephora!
Sephora seriously needs to carry the British brand No. 7 by Boots. Honestly, its some of the best skin care that I have ever used and it has transformed my skin. And this is coming from someone who has used many high end brands like Lancome, Ole Henriksen, L'Occitane etc. Even Ulta has it! Sephora is way better. You will make a lot of customers very very happy with this line. 
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andyhtrieu
HALL OF FAMER andyhtrieu / HALL OF FAMER HALL OF FAMER / replied
I have the Mattifying Makeup Base and I love it! It really helps prolong the wear of any foundation. I also have their cleansing balm and I don't know if I love it. I wa... see post
verisimilitude
Reservation
Whenever I try to make a reservation for a makeover, it always says there's no stores in or around San Francisco. It only works on one search engine as well. Am I typing it wrong or something?
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TrysBeautyItems
HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
You'll probably have better results just calling the store. see post
katiecon
Annoyed
I love Sephora, and makeup and I don't mean to rant but this is annoying! Although I am only 16 I have spent over $650 at Sephora in the past year or so! And I find it intolerable when workers are rude or judgmental based on my age! I have been followed around the store and completely watched for my age to completely ignored for it! I have been given great service at Sephora, but recently it has become worse and I honestly don't know what I should do about it!
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jcmb
BEAUTY MASTER jcmb / BEAUTY MASTER BEAUTY MASTER / replied
I feel your pain too! I remember that kind of thing happening to me at your age. Once when I was about 19 I was in Macy's and was trying on some very expensive clothing.... see post
fluffymuha
My wonderful evening at another Sephora store opening party!
I was invited to attend the Square One Opening Party here in Toronto. When I showed up, SAs were shouting and dancing and the music was blasting! They stamped my hand ("with an everlasting Sephora tattoo!") and I entered heaven.   I'm not over-exaggerating, either. The whole store was brand spanking new, with never-before-swatched products galore! I even got to peel a few products open There were also products that haven't come out in other stores/online yet, so that was a neat surprise !   There were lots of servers walking around with glasses of strawberry champagne, sparkling lime water, and lots of yummy little snacks (cheesecake pops, fig tartlets, chocolate cupcakes, etc.). Oh, and there was a DJ.    The SAs were still of the genuinely happy to help variety, not yet battle scarred by months of terrible customers   It turned out to be a really amazing event! I walked around smiling and had a really great time! To me, this event was way better than the Rouge thing a few weeks ago. Anyway, here are some photos I managed to snap:   A YSL set I've never seen before:   UD Basics 2!!   Nars Audacious lippies:   At some point during the evening, the SAs all stopped what they were doing and did a full choreographed dance!     My Sephora 'tattoo' Opening up a fresh jar of Caudalie My swatches started getting out of control   And here's what I ended up getting! (I'm in my eyeliner phase, don't judge me.) We also all got a gift bag full of goodies - no purchase required - from a beautiful tall model when we left!   Inside the gift bag (it also included a $25 gift card!) Just had to take a photo of the cutest mini fragrance bottle!
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Maddiexx19
BEAUTY BUFF Maddiexx19 / BEAUTY BUFF BEAUTY BUFF / replied
Currently picking my jaw up off the floor. That store looks amazing! And that goodie bag is fantastic, you're so lucky! Glad you had such a wonderful time! :) see post
Blackwhiskey
Treatment
My Sephora has one of the best staff there. Everyone remembers my face, some have made the effort of remembering my name which is so flattering. Last night I went to buy a Sephora brand eyeshadow, I have never bought single shadows but the other day I bought one and I was so impresed that I decided to buy my white matte from the sephora line too. Anyway, I walk in and instantly see the new MUFE artist shadows and naturally I gravitate towards them, by the way... blown -away-. A sephora lady comes up to me and provides me with information about the mufe shadows and I ask her about the one I bought but unfortunately in stores they don't have the name of the shadows - just the number. We ended off with the note "Okay, I'll let you play now!" .. I have never been told this but I definitely felt like a kid in a candy show - which is a great feelnig in my opinion! I love it when I'm not just being stared at, or often have them come up to me and ask if I need help. It was a great experience and all because that lady made it so with her words     The clients are another thing though, I was in line - the first one too - and I was waiting for someone to call me up so I could pay and this girl out of nowhere just gets in front of me ... and after a while she says "Oh I'm sorry, where you here first?"....no kidding, she did leave after I feel that I had the look of death on me. >_>   That aside, I love my sephora and its employees! 
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Poisonivy9
BEAUTY PRO Poisonivy9 / BEAUTY PRO BEAUTY PRO / replied
I am also fortunate enough to have an amazing staff at my local store!  They always recognize me and are so friendly!  They always get excited about their new products a... see post
lluvia91
one shade of naked 3 is broken
i bought it at the store yesterday, and when i opened today i found one color is broken.... i want to change it to new one. can i change it at any store i want?
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guzelkiz
BEAUTY GURU guzelkiz / BEAUTY GURU BEAUTY GURU / replied
You're welcome =) see post
MsChrissie
Sephora is coming to Australia!!!
Just wanted to share my excitement. Sephora is opening it's first store in Australia within the next 12 months. My nearest store will be less than an hour airplane ride away..lol! My first order in Australia will be the Sephora Favorites Rollerball set. That is all.
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End0ra
BEAUTY MASTER End0ra / BEAUTY MASTER BEAUTY MASTER / replied
IKR?  If you want to get your influential, alpha users in Australia on board, we'd be a great place to start! see post
sunwalker
IN-STORE POLICY RE FREE SAMPLES
I NEED HELP WITH NEW FOUNDATION SHADE SO I GO TO A STORE,HOWEVER,WHENEVER I HAVE SHOPPED SEPHORA I NEVER GET ANY SAMPLES! WHY????
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jcmb
BEAUTY MASTER jcmb / BEAUTY MASTER BEAUTY MASTER / replied
Both my closest SiJCP and stand-alone Sephora are willing to make up samples without question. However, it is the SiJCP that will give me foil samples also, if I ask. I ... see post
fluffymuha
Does Sephora ever keep deluxe samples in stores for things like sprays?
I was just wondering.. For things they can't make samples out of, do they keep samples that the companies send over to give out? I know they have samples of the Glamglow Eye mask. Any other ones you know of?
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benefitbaby
SCENE QUEEN benefitbaby / SCENE QUEEN SCENE QUEEN / replied
Today I asked for a Foundation and they gave me a cute perpackaged one! see post
Katiegal1791
going to be apart of sephora team
HAVE QUESTION. I recently received an email from sephora about extending me an offer for a position. so excited! it said in the email to click link to bring me to another page where it says to click accept offer (which i did) and it said what day orientation would be. BUT now i can't find the statement where it says what day it will be held on...it either was august 11th or august 12 because i already completed the forms. I've tried calling a couple times but no one at the store seems to pick up so im wondering if anyone knows how I would get this information without having to call. 
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Katiegal1791,   I recommend reaching out to the store directly for more information on the dates for the orientation. We do not have access to that informat... see post