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What does Sephora do with used returned products?
Frankie02 / NEWCOMER / replied
Thank you Jaza Chai, seems like there should be a better system for the used returns. All that makeup thrown away! I assumed they were sending the products back to the m... see post
Items purchased
I purchased two items at Sephora about a week ago but only one of the two items have shown up in my recently purchased items. Is there a way to add the other?
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LATE PACKAGE
I ordered a package on the 28th of November as a birthday present for my roommate, and I live in dorms so the mailing office closes at a certain time (an hour from now) yet my package still isn't delivered. IM EXTREMELY ANGRY. This is such a inconvenience, the whole 3 day shipping thing is an absolutely fraud, this not the first time that this has happened to me.
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
If anything is hazmat it has to go ground - by law, which lengthens time. 3 day isn't a guarantee and doesn't include processing. It's now up to the carrier to get it to... see post
Sephora Inside JC Penny: Awful Experience
So I had a shocking experience at a Sephora Inside JC Penny...  I had purchased a Kat Von D eyeshadow palette at the Sephora inside JC Penny and because it was in my suitcase when I was traveling it broke. I went back to that Sephora and asked them to exchange it for a replacement. I didn't have my receipt but they were able to look at my beauty insider account (surprising that they even accepted that because they always give me problems). Apparently it had exceeded their "return policy" of 45 days by about 15-20 days and that's when I heard the most shocking thing ever - if I wanted to exchange the broken eyeshadow palette with a new one (exactly the same!) I would have to pay an additional $16!!! "WHAT? I have already paid for it" I told the cashier and she gave me the most disturbing look. I asked her "You do not have the same return policy with the rest of the Sephora stores?" and her answer "No we do not - but sometimes it is up to the manager's discretion". She didn't of course offer to bring the manager of the JC Penny store to assess this and throughout the whole encounter she had a terrible attitude! I am never again visiting a Sephora Inside JC Penny - I am a valued customer and I refuse to be treated with a dismissive attitude.  I went to a regular Sephora - and told them the story - and they immediately helped me without a problem!    SO WHAT IS THE PURPOSE OF THESE SEPHORAs if they do not offer the same benefits/qualities/experiences with the rest of the Sephora stores???   
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BEAUTY GURU KMart919 / BEAUTY GURU BEAUTY GURU / replied
I wouldn't think to return something that I damaged either HOWEVER some stores do allow for this as part of their customer service and the only way to find out if they d... see post
Exchange policy??!!
so I spent a fortune on the youth to the people moisturizer and face wash, and I think it's breaking me out. My cheeks are covered by pimples and spots and whatnot. But I never, never have this kind of problem with skincare, especially with such a product with so much amazing ingredient. The problem is, I took advantage of the 20% off sale, and bought heaps of products from youth to the people as my skincare for the next whole year. Now that i suspect the moisturizer is breaking me out, i need to exchange the moisturizer for other product. Since the purchase was made during the vibr sale, and I got everything 20% off, do I get the same value of the exchange as the original of the product or the 0.8*the original value?
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
You'll get the discounted price back, as stated in the terms for that promotion.  see post
Nordstrom beauty counter work advice :)
Hi Ladies, I wonder if any of you work /have worked at Nordstrom beauty department? I was scheduled a phone interview and would appreciate any insight and advice. Anyone I can talk to ?   Thanks  
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Jcp Sephora is not the same as Sephora???
Just had the worst experience ever with Jcp Sephora, not only did they not accept my Sephora gift card, but pricing was totally different. I showed the associate the item I wanted and the price, but clearly she ignored me, and had me swipe my card at Jcp price. Sad to say the DM was in the store and I have noticed the customer service declining tremendously. Sephora, please train these Jcp associates to be more like the store associates. Will not shop at another JCP Sephora ever again. 
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Meshamouse!   I'm so sorry to hear about your experience. I would like to forward this to our retail division. I will send you a message for more information. see post
Writing reviews about Sephora employees
often when i go into sephora, they give me a website to go to in order to write a review of my experience. does anyone have a link to that website? i keep forgetting to write reviews and then when i'm ready, i can't find the website.
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HALL OF FAMER sabrinas / HALL OF FAMER HALL OF FAMER / replied
Lol! Oh do you live near there? That's awesome! And I'm sorry!! That sounds rather unfortunate :( I'm curious what happened now :P.  That store is also where I got my fr... see post
How much does it cost to get my makeup done at Sephora?
I want to get my makeup done for a concert. I want the makeup to be kinda crazy to! Will Sephora do this? How much does it cost? Thnaks!
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BEAUTY MAVEN Roxxiegx / BEAUTY MAVEN BEAUTY MAVEN / replied
Hey Blanca!    Typically the purchase have to be within the appointment. Sephora also offers complimentary mini makeovers. It's a 15 minute session one on one with a m... see post
Hi there. Do you ship to South Africa?
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Wendz2017,   Regretfully, we do not currently ship to South Africa. However, please check back as we may be able to ship there in the future!   Always, Danee... see post
Never received samples from offline stores
Small free samples are great ways to experience new brands and extend my views over the items that I didn't use to pay attention before...  But I wonder why I never receive any samples in offline stores..  I once asked if there were any, and I was given weird looks for it... I guess I should stick with the online stores or buy from other stores giving free samples without treating me like a weirdo.... Am I the only one having such experience?
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ashleighda / FRESH FACE / replied
I hear you. I have rarely gotten samples in store, which clearly makes me only ever want to buy things online. Being cheap doesn't make me want to go to their store when... see post
No confirmation for make over reservation?
So today I made a make over reservation by phone but I have yet to receive a confirmation email. My account also doesn't say I have any appointments. Have any of you guys had this problem before? What should I do? 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi makeupreviews23,   I'm sorry to hear you did not receive a confirmation email for your makeover appointment! I'd suggest contacting the store again to confirm you... see post
Gift with purchase in store?
At the 20% off sale, a girl bought plenty of things and got a few gift with purchases. A few days ago, I saw a mini YSL mascara in the YSl section and asked if it was part of a kit. The sales girl told me its a gift with purchase. When i got to cash, I asked about it and was given it but my question is, how do you know about this? The drawer she opened had at least 6 other GWP.    I have never received GWP while in Sephora and its not advertised on the website or through emails. 
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HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
It's very possible that the YSL mascara was provided to that specific store by the brand or even a vendor for the line to give out to customers who a make a minimum purc... see post
Makeup Appointment
Hi, I just have a quick question about the makeup appointments at Sephora/ makeup appointments in general. How sanitary are they? I booked an appointment for my prom, and now I'm wondering how clean things, such as eyeliner and mascara are. I mean, Sephora is generally fairly sanitary and you can even see that everything's pretty tidy when you walk into the store, but how would they ensure that the makeup is sanitary? 
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marobo / RISING STAR / replied
Hi My name is Maria Botero, and I will like to have an aptt for make up next Friday nov 18 at 3;PM at  Dadeland Mall.      Please let me know  my email is    mrb0701@yah... see post
No discount and no points
Today I asked my bf to purchase a couple things for me in store since the items that I want are available in his city and not in mine. I sent a screenshot of my vib card and he forgot to use it. So, he never got the discount nor the points.  I'm just wondering if there is any way to redeem my points and avail for the discount?
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
Welcome see post
New store in Disney Springs
Does the new store is Disney Springs in Orlando carry any Disney items? Has anyone been there yet? I'm going next week, and I'm excited. It will also be during the VIB sale!!
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HALL OF FAMER shoegirly / HALL OF FAMER HALL OF FAMER / replied
Me too!! :D see post
Sephora store skin fit, are they free for VIB rouge?
Hello, I made an appointment last month for a skin fit session at the Eaton Center Sephora store. The appointment is in a few weeks and I was just looking at the website and now it says that a skin fit appointment is free with a $75 purchase... Is this the cost for everyone? Even VIB Rouge? I am VIB Rouge and would like to know. Thank you.
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HALL OF FAMER Titian06 / HALL OF FAMER HALL OF FAMER / replied
@redheadto - For what it's worth, skin fit appears to be a Canadian thing.  I looked around the Canadian site, but could not find any more information other than the sma... see post
Rant: Stop Being So Stingy With Samples Sephora Stores!
Can someone explain to me why Sephora stores are so stingy with samples? I have gotten so turned off from shopping at any Sephora location this past year. I can't be the only one who now only buys online because the SAs lie, refuse to give out samples and act as if you are personally inconveniencing them and taking money out their pocket by asking if there are any samples for the day or if you can get one for a specific product. I have been to numerous stores only to be told "We don't have any" when I can clearly see boxes full behind the counter. I have also been told that the only samples I could get are the ones redeemed for points and "They will make you any sample you want", but my apologies if I don't want to put something on my face that a million people have stuck their dirty fingers in or used (particularly the case with jars/tubs and most makeup). All the testers are breeding grounds for nasty bacteria. Despite their claims that they clean everything regularly, I have seen tons of people apply lipstick/lipgloss/mascara using the brush it comes with, then putting it back and contaminating the entire product. I don't share mascara with my friends, so I definitely don't want to with 100 strangers.    I am always tempted to just cancel my purchase and go home and buy it online when I am told there are no samples. There is no reason to waste my money there and get no samples when I can order from home and get at least 3 foils and a deluxe sample (often more) for free, along with free shipping. Does Sephora still not realize that samples encourage us to buy more products? I cant tell you how many products I have bought full sizes of only because I got a free sample, tried it and loved it. There have also been many products I thought I would love, but tried a sample of and hated, therefore not wasting Sephoras time or money by buying it, hating it and returning it. They should be throwing samples at us left and right and offering samples of products when we ask for recommendations. Especially to us Rouge members who have spent thousands. We shouldn't have to ask and receive weird looks and attitude, they should just put them in your bag at checkout. During one of the only pleasant experiences I have had at Sephora, a trainer for the company who helped me told me that anytime you go to the counter and ask for samples and they say "we have none" that they are lying. He showed me that almost all the drawers under the displays are filled with samples and back stocked product and that they have foil or deluxe samples for most products (despite them always trying to make you one from the tester). He also told me that most of these samples are given to Sephora by the companies for free, so there is no reason they should be stingy with the samples because they cost them nothing and encourage you to buy more products. You would think that Sephora would want to encourage us to shop in store where they can convince us into buying more and not lose out on money they pay for the free shipping that rouges get. I would go to my local Sephora all the time and probably buy more if they actually gave out samples. Who do we need to talk to in order to get a change?   Have any of you all had these issues with Sephora stores? Do you prefer buying in store or online and why? Interested to hear everyones experiences!      
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BEAUTY BOSS samhain / BEAUTY BOSS BEAUTY BOSS / replied
sigh i don't understand what is up with my closest store. Every single time i go in, they make me feel unwelcome.    Like today, i asked about fragrance samples and th... see post
does the sephora outlet in abu dhabi (UAE) have devacurl products?
i wanted to know if the devacurl hair care products are available in sephora outlets in abu dhabi(UAE)
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi megha14,   Just FYI I moved this post to the Stores & Services board!   We don't insight into the products and brands carried by Sephora Middle East, I'd sugg... see post
can i pay to get makeup done for hallloween??
Halloween is coming up and I wanted to be a vampire with my friends.  I flat out suck at makeup and usually just don't wear like any but I wanna look really good this year and know I would mess it up and my friends and I all wanna have really cool makeup for it but Idk if they would do something like this?? and how much would it cost?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi marissang5,   Yes! Lots of our stores do offer Halloween makeover services - I'd recommending booking as soon as possible as, I'm sure you can imagine, this is a ... see post
What type of lighting is used in Sephora
What type of lighting is used in Sephora? I swear, the lighting in every Sephora store makes me look horrible. 
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HALL OF FAMER txcatx / HALL OF FAMER HALL OF FAMER / replied
The newest Sephora in my city has lots of windows, plus they have those light up mirrors that you can adjust to mimic natural lighting! see post
Do Sephora employees like or dislike when someone asks them to order them something online for them
Like if I go in the store to the checkout counter and ask them to order me something from the website that isn't in store do they appreciate it or are annoyed with it? Don't they get credit towards their store sales goal from it?
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HALL OF FAMER NailsForLife / HALL OF FAMER HALL OF FAMER / replied
I didn't even know they did this.  Only once could I not find a Sephora foundation as they were out.  Neither associate who assisted me offered to order it for me.    ... see post
Makeovers?
I see people always at the sephora artist chairs getting their make up done. Is that an appointment? Do you have to pay? and can you  just go up and be like "can you do my makeup?"    So basically tell me as much as you know about the makeup chair at sephora. Thanks   ~~We are all beautiful~~
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melmiller09 / FRESH FACE / replied
I had a question about halloween. if brought in the things i need to do a look for a kinda skeleton look, how much would that cost me cause i still want to do a pretty e... see post
Bringing in your own make-up to Sephora?
If I bring some of my own make-up to Sephora, will they incorporate it in, with the new make-up/look I need?  For example, I want to try some new techniques, but I think I have most of what I need.  If I bring in some of my stuff, and buy what I need...will they help me practice my look once so I don't look stupid?  I've never done contouring but I just watched a Sephora video that made it look really simple...but I'm scared. 
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BEAUTY WHIZ Stacie1987 / BEAUTY WHIZ BEAUTY WHIZ / replied
If you schedule a makeover with them, I think they'll be fine with it.  There's another thread on here (http://community.sephora.com/t5/VIB-ROUGE/How-many-makeovers-is-t... see post
Excellent Service!
I often visit Sephora but the excellent service keeps me coming back to the store to get my make up fix. Recently I was scouting for a birthday gift for my close friend and I really couldn’t decide what to get because she was just as big a makeup junkie as I was. I was walking around the store aimlessly and the salesperson actually approached me (Sephora Bugis+ outlet Singapore) and asked if I was looking for anything so I told her my situation and she gave me a couple of product options within my budget and provided useful insights and tips with regards to make up. She then escorted me to the payment queue. I just feel that the service Sephora provides is very personable and customised so as a customer I feel very valued and compelled to shop more.  
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Qilz,    Thank you for providing your positive feedback! We recommend sharing this with Customer Service through the Sephora Singapore site so that this can get f... see post
Does anyone know if SIJCP is having an event today 10/1/16?
HALL OF FAMER nycmle / HALL OF FAMER HALL OF FAMER / replied
@eli22art is correct, not all stores have the same events see post
Fake Eyelashes put on
hi i wanted to know if i purchase eyelashes from sephora  if they could put them on for me too
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi QueenyK, Yes they can! That's one of the mini makeover services we offer free of charge> http://www.sephora.com/store-locations-events see post
Will Sephora ever come back to the UK?
Us UK girls need Sephora! Are there any plans to open a store in London? The Westfield shopping centres would be great locations for Sephora.
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FataleNoir / FRESH FACE / replied
Yes they closed them down over here 12 years ago, which never made sense to me as they still have them in the states even though sephora is a french owned company. see post
Does Sephora/ Sephora JCP price match the sale price online?
I wanted to grab the UD Pulp Fiction palette and for the sake of instant gratification, I'm planning on buying it at the nearest Sephora that has it in stock, at JCP. Do they price match the sale price online of $16?
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HALL OF FAMER sierrafallon / HALL OF FAMER HALL OF FAMER / replied
I've had sephora match online prices, but sephora in jcp hasn't see post
Is there a sephora store in London, UK?
Claraxx / FRESH FACE / replied
They are opening one in Edinburgh in 2020 x see post