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Rant: Stop Being So Stingy With Samples Sephora Stores!
Can someone explain to me why Sephora stores are so stingy with samples? I have gotten so turned off from shopping at any Sephora location this past year. I can't be the only one who now only buys online because the SAs lie, refuse to give out samples and act as if you are personally inconveniencing them and taking money out their pocket by asking if there are any samples for the day or if you can get one for a specific product. I have been to numerous stores only to be told "We don't have any" when I can clearly see boxes full behind the counter. I have also been told that the only samples I could get are the ones redeemed for points and "They will make you any sample you want", but my apologies if I don't want to put something on my face that a million people have stuck their dirty fingers in or used (particularly the case with jars/tubs and most makeup). All the testers are breeding grounds for nasty bacteria. Despite their claims that they clean everything regularly, I have seen tons of people apply lipstick/lipgloss/mascara using the brush it comes with, then putting it back and contaminating the entire product. I don't share mascara with my friends, so I definitely don't want to with 100 strangers.    I am always tempted to just cancel my purchase and go home and buy it online when I am told there are no samples. There is no reason to waste my money there and get no samples when I can order from home and get at least 3 foils and a deluxe sample (often more) for free, along with free shipping. Does Sephora still not realize that samples encourage us to buy more products? I cant tell you how many products I have bought full sizes of only because I got a free sample, tried it and loved it. There have also been many products I thought I would love, but tried a sample of and hated, therefore not wasting Sephoras time or money by buying it, hating it and returning it. They should be throwing samples at us left and right and offering samples of products when we ask for recommendations. Especially to us Rouge members who have spent thousands. We shouldn't have to ask and receive weird looks and attitude, they should just put them in your bag at checkout. During one of the only pleasant experiences I have had at Sephora, a trainer for the company who helped me told me that anytime you go to the counter and ask for samples and they say "we have none" that they are lying. He showed me that almost all the drawers under the displays are filled with samples and back stocked product and that they have foil or deluxe samples for most products (despite them always trying to make you one from the tester). He also told me that most of these samples are given to Sephora by the companies for free, so there is no reason they should be stingy with the samples because they cost them nothing and encourage you to buy more products. You would think that Sephora would want to encourage us to shop in store where they can convince us into buying more and not lose out on money they pay for the free shipping that rouges get. I would go to my local Sephora all the time and probably buy more if they actually gave out samples. Who do we need to talk to in order to get a change?   Have any of you all had these issues with Sephora stores? Do you prefer buying in store or online and why? Interested to hear everyones experiences!      
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sigh i don't understand what is up with my closest store. Every single time i go in, they make me feel unwelcome.    Like today, i asked about fragrance samples and th... see post
does the sephora outlet in abu dhabi (UAE) have devacurl products?
i wanted to know if the devacurl hair care products are available in sephora outlets in abu dhabi(UAE)
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Hi megha14,   Just FYI I moved this post to the Stores & Services board!   We don't insight into the products and brands carried by Sephora Middle East, I'd sugg... see post
can i pay to get makeup done for hallloween??
Halloween is coming up and I wanted to be a vampire with my friends.  I flat out suck at makeup and usually just don't wear like any but I wanna look really good this year and know I would mess it up and my friends and I all wanna have really cool makeup for it but Idk if they would do something like this?? and how much would it cost?
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Hi marissang5,   Yes! Lots of our stores do offer Halloween makeover services - I'd recommending booking as soon as possible as, I'm sure you can imagine, this is a ... see post
What type of lighting is used in Sephora
What type of lighting is used in Sephora? I swear, the lighting in every Sephora store makes me look horrible. 
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The newest Sephora in my city has lots of windows, plus they have those light up mirrors that you can adjust to mimic natural lighting! see post
Do Sephora employees like or dislike when someone asks them to order them something online for them
Like if I go in the store to the checkout counter and ask them to order me something from the website that isn't in store do they appreciate it or are annoyed with it? Don't they get credit towards their store sales goal from it?
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I didn't even know they did this.  Only once could I not find a Sephora foundation as they were out.  Neither associate who assisted me offered to order it for me.    ... see post
I see people always at the sephora artist chairs getting their make up done. Is that an appointment? Do you have to pay? and can you  just go up and be like "can you do my makeup?"    So basically tell me as much as you know about the makeup chair at sephora. Thanks   ~~We are all beautiful~~
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melmiller09 / FRESH FACE / replied
I had a question about halloween. if brought in the things i need to do a look for a kinda skeleton look, how much would that cost me cause i still want to do a pretty e... see post
Writing reviews about Sephora employees
often when i go into sephora, they give me a website to go to in order to write a review of my experience. does anyone have a link to that website? i keep forgetting to write reviews and then when i'm ready, i can't find the website.
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youfancyy / FRESH FACE / replied
Sephora at clackamas has the bst staff handsdown !   I was helped by a young lovely lady rebeca and she was super sweet and helping see post
Bringing in your own make-up to Sephora?
If I bring some of my own make-up to Sephora, will they incorporate it in, with the new make-up/look I need?  For example, I want to try some new techniques, but I think I have most of what I need.  If I bring in some of my stuff, and buy what I need...will they help me practice my look once so I don't look stupid?  I've never done contouring but I just watched a Sephora video that made it look really simple...but I'm scared. 
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If you schedule a makeover with them, I think they'll be fine with it.  There's another thread on here ( see post
Excellent Service!
I often visit Sephora but the excellent service keeps me coming back to the store to get my make up fix. Recently I was scouting for a birthday gift for my close friend and I really couldn’t decide what to get because she was just as big a makeup junkie as I was. I was walking around the store aimlessly and the salesperson actually approached me (Sephora Bugis+ outlet Singapore) and asked if I was looking for anything so I told her my situation and she gave me a couple of product options within my budget and provided useful insights and tips with regards to make up. She then escorted me to the payment queue. I just feel that the service Sephora provides is very personable and customised so as a customer I feel very valued and compelled to shop more.  
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Hi Qilz,    Thank you for providing your positive feedback! We recommend sharing this with Customer Service through the Sephora Singapore site so that this can get f... see post
Does anyone know if SIJCP is having an event today 10/1/16?
@eli22art is correct, not all stores have the same events see post
Never received samples from offline stores
Small free samples are great ways to experience new brands and extend my views over the items that I didn't use to pay attention before...  But I wonder why I never receive any samples in offline stores..  I once asked if there were any, and I was given weird looks for it... I guess I should stick with the online stores or buy from other stores giving free samples without treating me like a weirdo.... Am I the only one having such experience?
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Any department store counter and Sephora give tester made samples. Sealed samples only are available if the brand supplies the store or in a gwp.   Lots of brands actu... see post
Fake Eyelashes put on
hi i wanted to know if i purchase eyelashes from sephora  if they could put them on for me too
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Hi QueenyK, Yes they can! That's one of the mini makeover services we offer free of charge> see post
Will Sephora ever come back to the UK?
Us UK girls need Sephora! Are there any plans to open a store in London? The Westfield shopping centres would be great locations for Sephora.
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FataleNoir / FRESH FACE / replied
Yes they closed them down over here 12 years ago, which never made sense to me as they still have them in the states even though sephora is a french owned company. see post
Does Sephora/ Sephora JCP price match the sale price online?
I wanted to grab the UD Pulp Fiction palette and for the sake of instant gratification, I'm planning on buying it at the nearest Sephora that has it in stock, at JCP. Do they price match the sale price online of $16?
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HALL OF FAMER sierrafallon / HALL OF FAMER HALL OF FAMER / replied
I've had sephora match online prices, but sephora in jcp hasn't see post
Is there a sephora store in London, UK?
Claraxx / FRESH FACE / replied
They are opening one in Edinburgh in 2020 x see post
JCPenny gift cards valid at Sephora inside JCP?
Can I use a JCPenny giftcard at the Sephora inside JCP in the store?
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JennaGonz1 / FRESH FACE / replied
you can go to jcpenny's website and click sephora on their website and you can use your JCPenny Sephora gift card online there see post
Mystery shopper
Sephora need to randomly choose some of the VIB/ rouge to be mystery shoppers in the stores. Not the ones they frequent but different ones to see how they are treated. I will be the 1st to volunteer because i'm fed up with being misunderstood by some of these SA's!!!  You wouldn't believe some of my horror stories. I wish I could secretly video and record some of my shopping experiences and send them to you. The sad thing is....I know I'm not the only one. Spoiler (Highlight to read)    
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EyePaletteQueen / FRESH FACE / replied
Any news on whether Sephora does offer mystery shopper jobs/assignments? see post
Makeover sanitation?
Hi, So basically I want to get my makeup done at sephora. I want to know how hygienic is the process? Do they use testers out on the counters on your face. Can I ask them to use premade samples of whatever they are going to use on my face. When the SA gives you a sample are they premade, do they have a separate tube of whatever product you request a sample of, or are samples take straight from the tester tubes. Also are there disposable makeup brushes, if so can you ask the SA to only use the disposable ones? or bring your own brushes? 
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Hi Soumya16,   I would recommend calling your local store before you make your appointment and they can give you the full details on how they sanitize and what they ... see post
Oxygen In-store facial?
I was in my local store today (Upper Canada Mall - Newmarket, ON), and was told about this service you can get in store. It's an hour long facial that includes a 15 minute oxygen facial, plus the normal cleansing, toning, mask & all that. It's a minimum purchase of $75 & you obviously have to book it ahead of time.  Has anyone tried this service? What did you think?
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This is also offered at the Sephora Robson (Vancouver, BC) with a $50 min. skincare purchase.   Although it was kinda interesting, and worth it if you were going to ma... see post
Delete my Sephora Account!
Hi, I really want to delete this account. Please help!
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maxton / FRESH FACE / replied
This website shows you how to delete your account. see post
Want to return something, but no receipt?
Hi, I want to return my Naked 3 Palette, but I don't have the receipt or the box. Can I at least return it for store credit? I have proof that I bought it because it is listed on my beauty insider account.
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That would be up to the manager of the store you go to. Without a receipt or packaging they have a right to not take it as a return and you may not be allowed to return ... see post
I want a product that isn't carried in my local store. It's $25 and I don't want to pay shipping for it or travel to get it
I called Sephora world and I asked the lady if they transfer products from store to store. She said no.   Then she said that the store could order it for me and they would send it to me. She said I wouldn't have to pay shipping   So I was confused.   Can you re clarify if this information is correct?   I don't feel it's fair for me to pay shipping for this little product. It's so small. But they would do free shipping if it was worth over $50. 
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hmmm, they should be able to order it for you at the store without you paying for shipping. they were out of a foundation I wanted and they asked if I wanted them to ord... see post
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Can you get samples made up of like powders? I want to try the nars loose setting powder and hourglass ambient lighting blush. Would they do that for me if I asked? see post
Shipping SUCKS!!!
This is now the 2nd time I have had a problem with shipping.... The first time...My order was shipped with incomplete address info... and I was never contacted!!! I had to go and hunt down my order!!! PLUSSSSSS They shipped me the wrong shade... Awesome... Now.... Why the *** do they say 3day shipping??  I ordered on the 31st in the am...and it shipped out that day....but they are telling me I will get my delivery end of day the 6th.... I will not be shopping sephora anymore....
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OliviaDope / FRESH FACE / replied
  Honestly, Sephora's shipping is a disaster.  It is always 2 days behind what is promised.  Every single time I order something online, there is a problem.  They may w... see post
Trial run makeup for a bride
My wedding is this coming Sunday and I booked and appointment for me and my one bridesmaid. I was asking a whole bunch of questions and a few got looked over. They also set me up for a bridal trial run appointment also. I just want to know if I have to purchase $50 worth of product the day of the wedding AND the trial run or if that is complimentary.
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Hi Chelsibelsi,    Congratulations! To be certain, we recommend contacting this location directly, as they will best assist you with all of your unanswered questions... see post
Review: Bumble & Bumble 500 Point Perk Event at The Grand, Brea, California
  Today I attended the Bumble & Bumble 500 Point Perk event at The Grand Hair Salon in Brea, California. My reservation included an invite for me and a guest. I attended the event with my sister. The event itself lasted from 11:00 am to 1:00 pm       The invite detailed that there would be stylists doing a dry styling with Bumble & Bumble products, beauty touch ups from Bobbi Brown makeup artists, a gift bag, snacks, and drinks, and raffles for guests to enter.   I have to say honestly, this was the best Sephora experience I have ever had! Everyone was so kind and inviting! I checked in with the front desk where my sister and I were promptly given our raffle tickets and our goodie bags (one for each person, so we ended up taking home two bags). All guests received the same (super cute) bag which included deluxe sizes of:   B&B Surf Foam Spray (FULL SIZED!!) BB Thickening Shampoo & Conditioner & Hairspray BB Repair Blow Dry  Bobbi Brown Cream Shadow Stick in Taupe Bobbi Brown Mascara Bobbi Brown Hydrating Eye Cream $10 Sephora Gift Card & Mirror Compact 10 Shots of Botox ($120 Value, for use in the Salon, not pictured)       Tiny quip here, I, along with my sister and many other guests, were around the age of early 20's. None of us have no need for Botox or any cosmetic work done, so it would have been nice to have some kind of substitute for the service (like one laser underarm treatment, during the event packages of three treatments were being raffled off). That being said, it was super nice for this voucher to be given at all and I appreciate the thought!   The event was nicely supplied with drinks, cookies and pastries, along with sandwiches and cheese platters.    People were taken in by groups to have their hair styled. I sat down with Chandler and she was super nice! I told her I wanted to learn how to style my hair with the Surf products, using dry hair (I'm a night shower-er) on short, thick/fine hair. She explained throughly what product she used, why she was using it, and how to use it. She made sure I could see what was actually being done to my hair so I could try to replicate it myself at home. I was left with beautiful beachy waves and now I'm so excited to try the technique when I have some time!   Beauty touchups with Bobbi Brown meant sitting down with a makeup artist and choosing two areas to focus on: I choose eyes and skin. I don't remember my MUA's name but she was Asian (maybe her name started with a R?) but she definitely knew what she was doing. I was looking for a daytime smokey eye to make my hazel eyes pop and she nailed it. Foundation-wise, she gave me a lighter coverage foundation, since my skin only had some redness. She basically did a full face on me and never have I been so sold on the products she used on me! I am definitely coming back to Brea to purchase the foundation and eyeshadows she used on me.  On my sister, she did a beautiful soft pink every-day eye that looked wonderful on my sister.   They had a picture opportunities that I didn't take advantage of, but I heard they were fun!   This was the BEST experience I have ever had with a retail company event. The music was great, guests and stylists alike were excited to be there. I just wanted to give a HUGE shoutout to all of the stylists at The Grand and to the Sephora at Brea for organizing such a wonderful event. It definitely won't be my last.    
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Thanks for sharing! You look great. Sounds like it was worth every point. Just that gift bag is worth more than 500 pts. It's so considerate of the B&B stylist to make s... see post
my local sephora one thing is sold out, in another its in stock, can i get it shipped from one to another? or to my house?.
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I'd highly suggest also calling ahead if you were to make a trip to the store that has it "in stock".  The website doesn't update in real time to store stock and there's... see post
sephora south beach
Hello: im a vib rouge so obviously I shop a lot at Sephora and I have been helped for many sales associates,but I had such an amazing experience at Sephora south beach in Miami that I wanted to send my feedback to the store,i live in india but I own a house in Miami so everytime I can I stop by the south beach location,Emely helped me last time and she was so sweet and helpful that I have been saving the paper with her name in my wallet so I can send the feedback,im very picky and I own a lot of everything so its hard to please me and she did an amazing job finding new things for me and she even searched in the computer for things that I was looking for but they were discountinued and she told me in which Sephora I can find it and offered me to order it online in the store,overall im very satisfied with this store, thanks.
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Hi khadira,   I am so glad to hear about your recent experience at our South Beach Sephora store and thank you for taking the time to share this with us :) I will gl... see post
Can I Buy my Makeup and THEN Get My Makeover?
I recently found out that if you purchase $50 worth of makeup, you receive a free 45 minute makeover if you also book it. I know exactly what I want to get and it's going to cost upwards of $200. Can I buy the makeup and then get the makeover?
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Hi Mirapoly, Normally you need to make the purchase at the time of the appointment, but you can definitely give the store a call to see if they can accommodate that>  ht... see post
SJCP In-Store Saturday Product Launch Events Calendar
Note: Before making this thread I did research if there was one like it but I could not locate anything that matched. If this thread already exists, please accept my apologies and I will delete this.   SJCP In-Store Saturday Product Launch Events From time to time, Sephora inside JCPenney locations will hold private/appt based events tied to a specific brand/product. In each of these events you are treated to such things as learning about new product launches, trying out products, and sometimes even receiving a free gift related to the event product.   In the past, usually the only way you would find out about these eve was either if you saw it in a JCPenney mailer (which I currently do not get) or if you asked a store associate.    I would like to propose the idea of using this thread as a running "schedule" of all the known upcoming events happening in the SJCP locations. I feel like many times we BTer's miss out on great events simply because we weren't in the know.   Therefore, if you know of a great event coming up at a SJCP, please post the day (most likely it will be a Saturday) and the hours of the event and I will add it to the top of the post so we have a running accurate list of current events.   IMPORTANT! SJCP PREFERS THAT YOU CALL AHEAD TO MAKE AN APPOINTMENT/RESERVATION FOR THEIR EVENTS. THIS WAY THEY WILL HAVE YOUR GIFT SET ASIDE FOR YOU.   So, let's begin: July Benefit - Saturday, July 9 (please call your store for hours)   August  Too Faced (Date to be announced) Kat Von D (Date to be Announced)
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I work at a SiJCP and our Benefit event is the 9th and 10th, so it might be like that at other stores as well. see post