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I bought a foundation I hate at the middle/end of April in a Sephora. My entire order summary is online on my account but I do not have the receipt or the packaging. I also do not have a Sephora near me so I really want to return it by mail. How do I do that?? 
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BEAUTY GURU callmefafi / BEAUTY GURU BEAUTY GURU / replied
Some JCPenny stores have Sephora stores inside of them.  You might want to try this route.  My nearest stand-alone Sephora is 45 minutes away...if there are no cars on t... see post
Anastasia Beverly Hills Artist Palette
Hi ! i wanna ask about the Anastasia Beverely Hills Artist Palette. Is this palette available in Canada's  Fairview Mall in Pointe-Claire  ? cz the Store availability online service mentions that the palette is available in the store , but a friend told me that she went and it was not available. 
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BEAUTY MAVEN ClaireCh / BEAUTY MAVEN BEAUTY MAVEN / replied
Yeah u r right. it was on the back. i went and purchased it :) see post
Question for Tampa BTers
Is the Sephora at Citrus Park Town Center (Tampa, FL) a large store with a variety of brands?  If not, which location in this general area is the better store to go to?  My son has a bowling tournament down in that area, and I thought I'd hit up one of the Sephoras there.   TIA
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BEAUTY MASTER ragdoll4mom / BEAUTY MASTER BEAUTY MASTER / replied
Thank you Shapeshifter. see post
Question! Which sephora store is the best one in the Toronto area
Hi beauties! I'm going to Toronto this weekend with my friend who has never set a foot in a sephora store. We live 8 hours north of Toronto. So with that being said, I want to bring her to the best sephora store! Could you please tell me wich store you like the best and why! (Yorkdale, Eaton center, Square one) also im not very good on highways so which store is the easiest to get to without getting lost!    
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BEAUTY GURU dyslexia / BEAUTY GURU BEAUTY GURU / replied
Bloor Street is the best in-the-city, as, long as they stock what you are looking for. It's not huge, but management at that location take customer service seriously, un... see post
Does anyone know where I can find the store's current playlist?
HALL OF FAMER kalex / HALL OF FAMER HALL OF FAMER / replied
Sephora stopped offering their playlists last year.  :(   see post
The World Of Sephora
Hearts posted an awesome picture of one of her local Sephoras and it got me thinking - What does Sephora look like around the world? My store is tiny and cramped in comparison to some of the images I found via a Google search - but it's my store - it's comfy and I feel at home there, so I love it regardless. But how awesome would it be to go to one of these other stores?!   Check this out (pictures posted below in thread):
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BEAUTY BUFF Guessgal / BEAUTY BUFF BEAUTY BUFF / replied
All I can say is wow! Apart from my local sephoras in Ontario, I've been to the one in Montreal, but they're nowhere near as gorgeously grand as this one! Thanks for pos... see post
Rouge event — on a positive note!
OK, so I know some folks didn't have the best Sephora experience yesterday at the Rouge event. But how about we give a little bit of love, though, to the people who tried to make it a good one!   I want to say my thank you's to Justin (both of them!), Ally, Val, the store director (Michelle, I think) and the lovely girl in fragrance with the awesome Deva curls (we gushed over each other) at the Burlington, MA store! I had a fun time — you made me feel welcome and appreciated! (((HUGS)))   Add your fave SAs to the list!
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HALL OF FAMER shadetertiary / HALL OF FAMER HALL OF FAMER / replied
I was also there! I missed the TF rep and they were out of fruit by ten when I arrived, but I loved the event.  Everyone was wonderful. see post
What do I need to return something I bought online in a store in Canada?
SIGHTSEER jr30 / SIGHTSEER SIGHTSEER / replied
Great thank you!   see post
ghd eclipse
I just purchased the ghd eclipse in-store and recently discovered it is on amazon for $212.36 with free shipping (prime). Is there anyway I can get a price match from Sephora??
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Can Sephora wax my eyebrows?
I am needing to learn how to do my brows (fill them in, ect). I was wondering if why I am in there they could wax them? I know Ulta has the Benefit Brow Bar but I wasn't sure if Sephora had any program like that?   
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Kgtbug,   Sephora does not actually does not offer a brow wax type service however, our Cast Members will be glad to help you fill them in!   http://www.sepho... see post
Have you ever felt like you were being shamed for what you spend at Sephora?
Yes, I enjoy beauty and I spend a lot at Sephora, but while shopping at the Westfarms Mall in CT on Friday, I felt like I was being shamed by one employee for reaching the Rouge level so early in the year.   I was at the checkout and the associate that was assisting me was wonderful and very cheery, and when she scanned my card she told me that I had re-qualified for Rouge.  When the associate next to her heard, she said "What, already?" in such a condescending tone.  The client she was assisting asked what that was and the associate said "She already spent $1,000 here since January!" and the two of them went on talking about how much money that is and how could someone spend that much so quickly.  Then of course they scoffed when they heard me being told I have over 5,000 points.  Everything about it made me feel like junk.     I have never felt this way shopping in store, but I felt so embarrassed after this encounter that I just wanted to get out of there and not go back.  I am not ashamed about what I spend my money on, because of course I only buy what I can afford and that is nobody's business but my own.  I generally choose to shop at Sephora because I have had good experiences in the past, but I feel like I will probably find another Sephora location to go to, or do my shopping online and at other retailers where I feel more comfortable.   Has anything like this ever happened to you in store?  I would feel a little better if I weren't the only one that has had to go through something like this!
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BEAUTY BOSS bisoubisou / BEAUTY BOSS BEAUTY BOSS / replied
You're right! There's only one in Brooklyn. For some reason I thought the Forrest Hills one was also in Brooklyn (Lol. shows how much I know Brooklyn) see post
Makeover at JCPenney Sephora?
I was wondering if you offer a full-face makeover at a JCPenney Sephora as well as how and if you have to schedule a full face makeover at a JCPenney Sephora.  The store finder doesn't say it does, but I witnessed a girl getting one the last time I was there.  
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BEAUTY PRO kelloua / BEAUTY PRO BEAUTY PRO / replied
Yeah, I would try giving them a call.  If this is in fact something they do they should be able to book it over the phone. see post
foundation
can we bring our own tiny container and pump 1~2 foundations that i want to try? cuz i dont wanna buy the full and realize it don't work for me then reture
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
The key is to ask. Any Sephora and department store counter have empty sample bottles. Note Sephora makes samples from testers, department stores have hidden, made for t... see post
Custom Makeover
Despite being a guy, I've always been in love wiht makeup, but haven't really gone too deep due to the social stigma behind it. Now that I'm older, I'm feeling braver and wanted to start investing in makeup, while also getting my first makeover. However, due to embarrassment, I was wondering if the makeover could be done in private, or at least in a covered area of the store. 
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HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
Hi, iTenshi!   Check into the below thread for some insight of how makeovers and consultations are performed in Sephora. A user inquired if private or closed consults ... see post
Prices more expensive in store?!
I just purchased an Anastasia brow pencil from Sephora in stores for $30 this morning. And than i checked online this afternoon, and noticed that it's priced at $27. Is it always more expensive to buy in store compared to online? Never noticed this since I always buy online...(also the smashbox contour kit was same price online and in store)   I just think it's kind of unfair since I could have got more samples and used a code online, guess I will be returning the pencil tomorrow and repurchasing online even though it's $3, just does not sit right with me. 
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
It's toll free for US and Canada :) see post
Wrong product!
Hi, I bought the wrong Chanel perfume by mistake in Paris. I still have the packaging and receipt, but I am now back in London. How can I return or exchange the item? Thanks.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi dawnbunny,   I am so sorry to hear that! For details or questions about how you can return or exchange the product you will have to get in touch with Sephora Fran... see post
out of stock online
If an item is out of stock online, do your stores ship for free to anywhere in the U.S?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi GreeneyedDame,   Masaya is correct - you cannot request to have an item sent to you from a store, or request for item to be sent to a store for pickup. The find i... see post
Dissatisfied rouge
As much as I like my stand alone Sephora cause it has the widest selection, and as much as I like the ladies there.. there's one recent incident that made me disappointed.   When the KVD contour kit came out, I was hunting it online, checking to see when it would hit my store. I even went to the store and asked around just to see if they had it in the back but they didn't. Note the only reason I did that was because it would show on stock online.  Well. One of the ladies there told me to leave my details (phone number and name) and that she'd call me as soon as it hit shelves because she knew I was a VIBROUGE. I even think it was the manager that wrote the note down but I'm not too sure about that. Well, long story short, I ended up buying my contour kit at the jcp that I avoid going because of bad service and distance.. but that time I was treated awesomely and they even brought the product from the back since they hadn't even shelved it yet.   To this day, I'm still waiting on the supposed call I as going to receive about this contour palette from my stand alone sephora. And I know it's already been there, they just ran out.. but hey, I guess they don't really care who buys it or what promises they make to a loyal rouge as long as they get their sale. This is the first time I'm truly disappointed in that store. I'm actually going today to return a dud item. And probably purchase something to feel better.. makeup addict logic.
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IT GIRL pakleadr10 / IT GIRL IT GIRL / replied
I feel you 100%!!! I had something that I (or bf) had order online & never used it for over a month, wanted to return it & exchange for something I would be putting to u... see post
Supposed to be VIB Rouge...
I was not credited the points from my in-store purchase from yesterday. I am finally *supposed* to be a VIB Rouge member, and was expecting to have the associate acknowledge that and give me a new card with the other benefits, just as they had done when I became a VIB member. However, the store was especially busy and the associate took me beside the counter and used a handheld device to ring my purchase. She seemed very rushed and a little flustered; the machine was giving her some problems. She scanned my VIB card and I knew that my purchase was more than what I needed to become a Rouge member, but she said nothing. She mentioned my previous amount of points so I assumed that my card was credited and I didn't want to question her because I knew she was feeling busy - I worked retail for years, I can empathize! Now I wish I had pressed the issue.   I called customer service today, got my points added but had to fill out a form to be sent to someone else to "approve" my Rouge status, which may take up to TWO WEEKS! And she said that they will ask me to send in my receipt! Who has time for that? Keep in mind that I have had to spend over $1,000 to become a Rouge member and I chose to buy 2 pricey Fereo products at Sephora because I wanted the additional points. I could have purchased them elsewhere.   I'm so disappointed that I have to wait just to have someone address my problem, and then have to send in proof when it could have been handled correctly at the time of purchase. This is a warning to future customers that don't want to inconvenience anyone else! You're the one that's inconvenienced in the end.
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HALL OF FAMER BrideSona / HALL OF FAMER HALL OF FAMER / replied
I completely agree. Its one thing to be busy but every customer deserves the same quality of great service. see post
Does Sephora give free skin care samples in store?
I'm looking to try a new Clinique Moisturizer and don't want to waste the money if it doesn't work.. Please advise.
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HALL OF FAMER minibux / HALL OF FAMER HALL OF FAMER / replied
Absolutely. They'll also print out the ingredient list with directions if you ask. Usually, you can ask for just about anything able to make a sample of.  (Ie: nothing ... see post
When will the Urban Decay "Naked Skin Concealer" be available in Canadian stores?
I know Canadian stores take longer to get certain products in. I live in Calgary, Alberta and I am wondering when we can expect to see this product here?    Thank you!!
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi shmems, Every store receives merchandise at different times. I suggest you check with your local store directly for more info! :) -Laura see post
Brand Reps In-Store
*heads up, this IS a rant*   So I went into Sephora today looking for a new moisturizer. My skin has been insanely dry lately, and my Sheer Transformation is doing literally nothing. Normally I have normal skin - I think the dryness is from my new cleansing routine, I've heard the Fresh Soy Face Cleanser has been drying out a lot of people. Anyway, I go into the store and head to the SkincareIQ device. I enter in my concerns, skin type, all that. I start looking at a cream from FAB and trying it on my hand when the brand rep walks up to me.   "Oh, you're looking for a new moisturizer?" I respond politely, she asks me my skin concerns, we go back and forth a few times, and she pulls me over to her brand, Ren. Tells me "Now, this has no parabens, silicone, or fragrance to it, all of which you said were important to you."  ... I said I didn't want it to feel oily. But alright. I took a sample of it and later tried it on in store.   Wouldn't you know it? My face is shiny, my skin is bumpy, and an hour later the flakiness is coming back.   I hate dealing with brand reps. I understand it's their job, but what if I had decided to buy that? I would've paid for and had to return a product that was terrible for me because she doesn't know anything about other brands that would be better for my skin. Her job is to try and get as many people to purchase her brand as she can, sometimes ignoring their actual skin concerns.    Sorry for the rant. Thanks for letting me vent <3
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BEAUTY MASTER roseps135 / BEAUTY MASTER BEAUTY MASTER / replied
Whenever I am not sure if someone is a brand rep, or get a feeling they might be (like if they are only recommending one brand) I ask them, do you work for Sephora or do... see post
Mascara samples at Sephora?
I'm trying to decide between the Diorshow and Lancome mascaras, but I need to try both of them out first. I don't want to buy both of them then return one if I don't like it, but I don't want to use the testers at the Sephora near me since they're usually really gross. If I ask, will one of the cast members give me a sample of the mascaras, or do they not give mascara samples?
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BMG0321 / FRESH FACE / replied
Hi Jaaaane,    It's been about 4 years that I have been using Lance mascaras and I recently changed for the Dior Show and I am more than satisfied. I did like Lancome,... see post
Has anyone else been ignored because of what they were wearing?
Hi girls/guys! I've got a question for you today. Has anyone else been ignored because of what they were wearing? I've had some bad experiences based on what I was wearing. When its a Monday night at 8 pm and I decide to hop in the car and run to Sephora, I am not going to get all dressed up. I walked into the store wearing my naked face and large sweats and a large sweatshirt, I was just lounging around in my bedroom mind you. I am the only one in the store and no one even acknowledged my existence. I stood in front of the MUFE eyeshadows for about 30 minutes swatching different shades and no one came and asked me for help. I had a worker just stand 10 feet away staring at me for a good minute or two without saying anything. Maybe he thought I was going to steal something? I decided to walk the store and see if that caught anyone's attention, but no one would talk to me. I am not the most socially forward person, so I didn't want to go hunt someone down and ask for their help.  Compare this to my experience a week prior. I walk in with a full face of makeup and jeans on with a cute sweater (it was -20 that day) and I am bombarded with people. I get someone who matches and applies my foundation and another who comes and asks if I want a "free spa experience". I had someone come up and hand me a basket and another ask if I needed help finding a brush. I adored that service and was blown away when I walked in on that Monday and was completely ignored. It wasn't the first time I was ignored either, but this time stood out to me because I was the only person in the store.   Has anyone else had this experience or was it just me?  
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HALL OF FAMER lucyshnoosy / HALL OF FAMER HALL OF FAMER / replied
When I was young I remember getting awful, dismissive service sometimes in stores and restaurants.  (I have always been soft-spoken and polite, not rude or demanding.)  ... see post
Store NEEDED in Coeur d'Alene, Idaho!
There are 3 Sephora locations in Spokane, WA (about a 40 minute drive from Coeur d'Alene), but there are NO Sephora's in the northern part of Idaho!!   There is a new "Village" near the lake with very nice restaurants, movie theater, very nice shopping and it's an outdoor mall. A Sephora would be PERFECT there!! I know several people in this area (me included) who never drive to Spokane because it's a real pain to do so, we don't like the Spokane area at all, and we want a local Sephora!   Hopefully Sephora will consider this and move one into the new Village plaza! There is an Ulta in Coeur d'Alene, but I never shop there. My heart belongs to Sephora! (Shows since I could be VIB Rouge two times over most years!)        
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Thank you for the suggestion, jennsen! I will definitely forward your feedback to the retail division for future consideration. :)   Thanks for shopping online as mu... see post
Does Sephora support blogger/vloggers?
I am new to blogging and vlogging and was wondering how much support Sephora gives to people in my situation. I have bought all of my makeup at local Sephora Stores and have plenty of good things to say about them. 
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hey makaylakillian,    At this time, Sephora does not provide free samples or products for the purposes of being reviewed on YouTube, blogs, or other social media ch... see post
Anastasia Beverly Hills
There are tons of AB Hills products available and I know they are very popular however not all products are available at sephora. Is the collection at sephora ever going to expand? 
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BEAUTY BOSS missrubybabii / BEAUTY BOSS BEAUTY BOSS / replied
I hope so it could bring sephora a lot of money I think their products are very popular ! Good to hear thanks for sharing  see post
40 JCPenney Stores Closing
FYI - to those of you who shop SiJCP, just wanted to throw this out there.  I found it on nbc.   I'm not even sure if these stores have Sephora in them, but hope none of you are affected.
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HALL OF FAMER guzelkiz / HALL OF FAMER HALL OF FAMER / replied
Not Sephora related but Macy's is also closing some stores.  I think 14 stores. see post
Hair Product Samples
Can you get samples of hair styling products in store? There is a specific product I'd like to try but do not want to spend so much money in case it doesn't work with my hair.
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BEAUTY PRO BlueEyeAli / BEAUTY PRO BEAUTY PRO / replied
Yes you can, ask any of the staff there and they can make you up a sample to take home and try out! see post
Rewards Programs
Hi beauties,  Today I went to mac and got two free lippies with their Back to Mac recycling program . Does sephora have any similar program where you recycle empty containers for rewards? What do guys think of the idea. 
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BEAUTY BOSS missrubybabii / BEAUTY BOSS BEAUTY BOSS / replied
This is awesome ! I love that you can bring any brand yay for recycling, I'm going to start bringing my empties there  see post