Stores & Services
Showing results for 
Search instead for 
Do you mean 
UD Cannonball Mascara!?
Hello! I was just wondering how long it will take for Urban Decay's Cannonball Ultra Waterproof Mascara to be back in stock online? I've been to two Sephora stores already and they don't have it either.
see post
FYI: Some Sephora Stores Now Directly Link Account to Returns
There have been quite a few posts/threads lately regarding Sephora returns without a receipt.   I posted this information today in another thread and thought it may be a good FYI to post because I know some people were getting worried about returning items.     Some Sephora stores  are now able to pull up purchases for return purposes through your BI account for returns without a receipt.    I was with my sister when she was returning something she purchased online. She misplaced her packing slip but let them know that she used her VIB 10% discount. Even without the receipt, they were able to pull up the discounted price she paid through the system and fulfill the refund directly to her credit card instead of store credit. This was the first time I have personally seen. I've always had to get store credit before so it's nice that we're able to get a refund without a receipt.   Also, they did not ask for ID for anyone that is wondering.    I am not sure if this is in test markets or if it has been rolled out systemwide.
see post
BEAUTY MASTER studz / BEAUTY MASTER BEAUTY MASTER / replied
They did something sort of like this for me when I was exchanging a gift. My friend no longer had the receipt. They asked me if I knew her email address, I told them she... see post
VIB ROUGE not on my online account !
Hi ! I actually have a VIB rouge card but my online account doesn't show it. I'm afraid to order online because I really want the privileges associated with my account. Can somebody help me with that ? Thank you very much. 
see post
BEAUTY BUFF sfm1328 / BEAUTY BUFF BEAUTY BUFF / replied
Hi Gabrielle - your best best is probably to call customer service or the Rouge line so they can link your accounts.  I think they are open during normal business hours ... see post
I am now on TRE's evil list...
UPDATE:  I went to my beloved and much better SiJCP today.  I was able to return the remaining item with no issue there using the info on my packing slip.  Here's what the other store did wrong: they swiped my driver's license.  The correct procedure is to enter in the name and contact information off of the customer's driver's license but then use the store number in place of the driver's license number.  That way, the return does not count against them.  By using my license number instead of the store number, this caused me to end up on TRE's list.  They should never actually swipe a customer's license unless that customer did not bring a receipt/packing slip.     I will definitely use this information in my dealings with TRE and Sephora CS.  Just wanted everyone else to be aware of it as well.   Thanks!   Original Post:   Yes, I have my own story to add regarding the infamous TRE system.  Here we go...   I have made one return ever ($60-$70 total) without receipt.  This was at the last Rouge Event.  It consisted of all new items that were wrapped/boxed.  I was not given a gift receipt, so I returned them for store credit with my driver's license.   Fast forward to today.  I went to the SiJCP that I loathe.  I wanted to see what OCC clearance items they had since I had already gotten everything good from my SiJCP that I love and normally frequent.  I had returns.  I had receipts for all the items.  One item was from SiJCP so posed no issue.  I also had items I was returning from Sephora.com (3 items on 2 packing slips).     They managed to do one of the online ones; it was very slow and took a lot of effort.  Then they attempted the second one and I was denied by TRE.  I was told I could not return it in store, even with my packing slip.  Mind you, I had asked specifically ahead of time for her to be careful when doing the returns so that I would not be targeted by TRE.   The SA apologized and  promised  she had put in all my info right on the first one so it wouldn't count against me.  Needless to say, I do not believe her.  She is either incompetent or just didn't want to do the return.  I received a lot of exasperation from both SAs doing my return the whole time they were helping me.     I was given a TRE printout with the TRE website (which was improperly printed on the slip btw; I had to google it instead).  I then had to get an email address off the TRE site and send a request to see my Returns Report.  I just sent it so I am waiting on the reply.   I am just...angry.  The SAs gave me a hard time the entire visit.  SA #1 got irritated when I dared to open one of the drawers then they stood over me like I was a thief.  SA#2 was barely responsive when I tried to make conversation and was making unpleasant faces like she was smelling something terrible having to talk to me.  SAs #3 & #4 both acted exasperated to process my returns (which I was getting store credit for-I didn't even ask for a refund like I could have) and ended up getting me on the TRE list.  There was not one pleasant SA there.  This is a huge reminder to me of why I hate this particular SiJCP.   I will be complaining about these employees to Sephora and I will also dispute the return report with TRE once they contact me.  Just awful.  End rant.   If you would like to check your own Return Report, just Google "The Retail Equation" and send an email to the address provided.
see post
HALL OF FAMER IttyxBittyxMe / HALL OF FAMER HALL OF FAMER / replied
Technically, and as much as I hate to scare people, even by replacing the license number and inputting the correct address and name it is still possible to get banned IF... see post
Why does color iq not match you with more than just skin products?
When I was in the sephora store there was a chart one of the employees looked at with a list of lipsticks that match my skintone. Why is this guide not available online for reference? I'd like to be matched with eyeshadows and lipsticks to make shopping easier.
see post
BEAUTY BUFF Adriadne / BEAUTY BUFF BEAUTY BUFF / replied
I'm so excited about this! I can't wait until it's brought online, as I rarely go to the stores. see post
Excellent service at SiJCP!!
I wanted to post about an experience I had at SiJCP at a mall in North Carolina  (The Streets at Southpoint - Durham) .  For the second time in a row, I happened to be in NC when I found out a Rouge event was happening!  This last time I couldn't attend the event, but later the day of the event I went to the mall and visited both Sephora and SiJCP.  I had fun at both stores, but...   There is an employee at SiJCP, Skye, who is truly a great SA.  She was fun, helpful, friendly and above all - professional.  I appreciated her feedback and direction, and when she asked if there was anything else she could help me find (as we continued to chat quite a bit after I checked out the first time) I made a flippant comment about a lipstick that has been OOS for months and was discontinued and kind of laughed it off, when she told me to wait, she thought she might have it, and went to check.  She had two!  She looked for more but she ended up just having two unopened, perfect lipsticks that I had been hunting high and low for!  I was very excited to get them and even more grateful that she was aware of her store inventory - it truly was my lucky day to have Skye working on the day I visited!
see post
Does Sephora on Market street San Francisco have Algenist and Philosophy products?
Does Sephora on Market street San Francisco have Algenist and Philosophy products?
see post
BEAUTY BUFF sfm1328 / BEAUTY BUFF BEAUTY BUFF / replied
You are also able to check to see if I specific product is in stock in a store from the website as well.  Just find the product and enter the zipcode.  i just checked an... see post
Will sephora accept this return..
So I'm planning on returning a perfume to sephora without the receipt. Will they accept a picture of my ID? I lost it. Also, will they refund in store credit? I don't want store credit because then next perfume I want is at another store.
see post
BEAUTY PRO v0ltagekid / BEAUTY PRO BEAUTY PRO / replied
You have to have the physical ID. if you lost your ID, try your passport, it was accepted in my store too see post
Weird experience today...
Hi everyone!  I'm a long time lurker, first time poster here.  I just got home from the MUFE event (woo!).  I saw it on the site and thought to myself it'd be awesome to try out a new look, so I looked at my local stores (I've got four near-ish to me), and all but one was booked up, so I RSVPed online for it.  I was given a 12:00 appointment (not sure if it was just giving everyone that time, or what), so I showed up at about 11:50 today because I was so excited (plus I wanted to browse, obvi!).  When I got in, I told one of the employees that that's what I was there for, and she told me they'd grab me when they were ready to start.  It took them a while to get set up, so I was sort of lurking in that part of the store after a little bit--hey, I was excited, you know?  =P  I saw the two MUFE reps setting up and they were chatting to each other, and around 12:30ish I heard the one say to the other, "Apparently someone made an appointment online for noon and so she's been hanging out since noon, isn't that weird?"  And the other one said something agreeing, and I just felt mortified.  I might just be too sensitive, but I still feel a little self conscious just going to Sephora, because I feel like a makeup novice and I feel like I'm always about to embarrass myself in there (I know, that's my own issue), so this was really embarrassing for me.  I felt like I had done something wrong and I should just leave.  I decided not to because I had actually driven a far way to get to this location and had to pay for parking and everything, so I was determined to get what I came for! Haha   Then at about 12:45 they started with some other client, so I approached a Sephora employee again about having an appointment, and they brought me over to the very rep who had called me weird, in my earshot, without realizing it.  The SA told her I had an appointment, and the MUFE rep said to me, "Oh!  Why didn't you say something?!"  I was honest, I told her it was because I heard her calling me weird for having an appointment.  She didn't apologize, but she told me she didn't know they were doing appointments for this.  She was really nice after that, I think she was trying to make up for making me feel bad, but I dunno.  I feel like the whole experience was sort of tainted after that.   She did do a great job on my makeup, though!  I had NEVER tried any blue shades on my eyes because I thought redheads couldn't pull it off, but I look awesome!  I ended up buying wayyy too much (oops!) because it's tax free weekend, so why not, right?!  And this purchase actually pushed me into VIB, so that was fun (and a little shocking, haha).  I guess I just wanted to share the experience with some folks who might understand.  =/ Spoiler (Highlight to read) Spoiler (Highlight to read)    
see post
HALL OF FAMER calcutta / HALL OF FAMER HALL OF FAMER / replied
I say 'live' too, like an inanimate object is going to live somewhere. That's so weird, I've never meet anyone else that says it. :) see post
How to view booked appointments?
I was able to find it before, but now it seems to have disappeared. What I am looking for is where you could see the appointments you booked and edit them or cancel them. Does this page still exist?
see post
Will Sephora ever come back to the UK?
Us UK girls need Sephora! Are there any plans to open a store in London? The Westfield shopping centres would be great locations for Sephora.
see post
BEAUTY BOSS scairo / BEAUTY BOSS BEAUTY BOSS / replied
Come back? You mean there used to be Sephora stores in the UK? I agree, Westfield shopping centers would be a good location. Or Oxford Street and Covent Garden. And I su... see post
My order has been cancelled
I 've tried to order twice this week, but each time I got an email one day after I placed orders, saying that my orders have been cancelled (status " Unsuccessful Authorization") . I have used my debit card on Sephora.com before and it worked just fine. My card is OK with other purchases, too. I've checked my card information, address, telephone, etc and found no mistake. When i mail to sephora, they said my shipping address associated to multiple people???!!!   The recipient is my husband or me because sometimes I'm not at home. It's my house and I think my husband can receive the package for me.   So I'm writing to inquire what seems to be problem.  
see post
BEAUTY MASTER Jesuslover14 / BEAUTY MASTER BEAUTY MASTER / replied
I think you should call Sephora, because that's really crazy! Hopefully no one got into your account or something and canceled them on you! :O You'd better call Sephora!... see post
SEPHORA TURTLE CREEK MALL JONESBORO, AR
So supposedly Sephora is supposed to be the "no hassle stores" of  customer service, and I just have to bring this into view after trying for almost two months to get any help from the staff of this store. I made a 42.00 purchase at this store and I have asked continuously for the points to be added to my BI account with no result. The staff is very non caring, rude and acts like they want to spend no time with the customers with any issues. I ask than an administrator takes the time to look at this issue and come back to this post with a positive result. The staff of this store could use customer service 101 all over again. Very irritating!!!  
see post
PLEASE HELP!
I need to know if I can return an item in store without a receipt??? About a month ago I went to Sephora and made a purchase, and after using what I bought for awhile now, I don't really like it. I am going to Sephora tomorrow morning and wondered if it was possible to return something without a receipt? It might be possible that I could show them my order history on my phone in store if my WI-FI connects. Please help- I need an answer before tomorrow so I know whether or not I can return it- Thank you! XOXOXO
see post
BEAUTY MASTER Jesuslover14 / BEAUTY MASTER BEAUTY MASTER / replied
Ha-ha okay- I don't drive yet so I don't have my license. I am edible for one but I'm not ready to drive. Lol  ... Luckily my mom is bringing me though. And the purchas... see post
Makeup Recycling Program
When will Sephora finally come up with a makeup recycling program? MAC has a great program where you get one free product in exchange for bringing in six empty packages/old products. It's 2015, time to help the environment a bit!
see post
Would it be possible for us to work together and soundhound the music, piece it together here?
Or maybe a employee can post the playlists they see on the computer or the radio station they connect it to so we can find it online. What do you guys think? I know I heard Sam + Disclosure - Latch the other day but the song that came after I have no clue. If we each posted a song we heard or sound hounded we'd be able to constantly patch together a playlist and have a online record of songs that were played even at certain locations if we wanted to disclose that information just incase it's different location to location. What do you guys think? ^-^
see post
HALL OF FAMER H216 / HALL OF FAMER HALL OF FAMER / replied
I'm game! Only I haven't been to the store since Seeing this. Next time I go in I'll note down or shazam some songs for you! :) see post
Beauty Before Brunch guest
I'm bringing my sister as my guest for the event this weekend, and I've never been before so I don't know exactly what to expect.  Do we have to walk in together, or will they let her in if she arrives before me?
see post
HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
I like that the usual shopping crowd is smaller. Everyone's experiences range. Some folks like to go to speak with brand reps and try new items while some go in already ... see post
Worst Return Of My Life
Two weeks ago I made a return to a store in Colorado while I was vacationing in the States. Bought a palette and decided to return it as it just didn't seem as amazing in person. Two weeks later my money still hasn't been returned to me from Sephora. > ~< The sad thing is that no one seems to know how to handle this. When I first (on the 23) called I contacted the VIB Rouge line, who told me to call my bank to 'double check'. Once confirmed there was no transactions from Sephora for the day I made the return I called the store who transferred me to Corporate office, who transferred me back to the VIB Rouge line.  = w= JFC what a headache.  Asked to speak to a manager right off the bat and upon getting a manager she said there was nothing she could do as she was in charge of Sephora.com department. She did however (THANK YOU!!) call the store and spoke to the manager to explain what was going on. They then called me and said I needed to wait until the 28 before they could do anything. So low and behold, called today and they said they will call me back tomorrow and hopefully  be able to tell me what's going on. Mostly a rant. I am so angry. I have spent at least three hours on the phone just because I made a stupid return. I have never had this issue before and I am so frustrated since I have to go out of my way for a mistake that they made. > n< But it did get me thinking (since the SA at the store said she had never seen something like this before) has anyone else had issues with making returns at Sephora? I never had in the past but I wonder if it had something to do with the fact I was making a return to a store in a 'foreign' country so something happened there. Thoughts?
see post
BEAUTY MASTER DitzCore / BEAUTY MASTER BEAUTY MASTER / replied
Over three weeks and it still hasn't been resolved. Sephora, you're on a roll. see post
Great News for West Houston, TX
I don't know if I'm excited or scared, but I just found out Cinco Ranch in Katy, TX is getting a Sephora! We have a SiJCP but the nearest full store is in a mall almost 30 minutes away. The store is set to open in October. Is it too early to sign up for the grand opening party?!!
see post
HALL OF FAMER Tirah / HALL OF FAMER HALL OF FAMER / replied
October is creeping up fast. Does anyone know when and/or where I will find information about the grand opening? see post
Anyone else been banned by Sephora's outside return monitoring service?
Apparently I'm blacklisted from returns without a receipt now. That's understandable, as Sephora's return policy is so generous and for example they let me return an open, used Clarisonic without a receipt for store credit. That to me is honestly worth being blacklisted for a year.   But I just find it ridiculous that I was banned for making returns without a receipt FOR A YEAR based on 1 return. Anyone have this happen to them, too?       When Sephora customer service tell me I might be banned, I imagined having to return $500 worth of merchandise or the same products over and over. But apparently now I am a marked shoplifter in the Sephora system for 1 return without a receipt, without considering how much money I actually spent at Sephora within say the past 5 years. I'm trying to live a minimalist lifestyle these days. If I don't use it, I'm going to try to return it. And if I can't, I will donate/trash it. I am NOT a shoplifter lol!   I'm sorry but I don't know anyone who gives gifts with a receipt for the person to return the item. My birthday is coming up,...am I now supposed to  warn everyone to make sure they include the receipt just in case I don't like their gift because I can't return it? That's kind of  rude. I'm just blown away.
see post
BEAUTY BUFF lovethesun / BEAUTY BUFF BEAUTY BUFF / replied
I have never had a problem with returning to my local Sephora (Novi, MI), hence why I tend to shop only at Sephora.  I buy a lot of stuff that doesn't work out or breaks... see post
Naked Smoky Release
I was wondering if there will be a Naked Smoky Release Party like they did with Naked 3? 
see post
Sephora experience at Sephora,Bulgaria (The Mall location)
Dear Sephora HQ, i am starting this topic because this just needs to be said. At Sephora in Sofia abd more specificly The Mall shopping center,you cast member are beyond amazing, you just really need to give them a present. Everytime i set a foot in the particular store i feel celebrated,I literally feel as if my mom owns this place,(yeah,they are that friendly). Every single time no matter rush hour or dead hour there is always smile on their face and tip on their tongues,i can give you a million examples of personal experience with them. I usually browse often there i have never seen the cast memebers talk with friends or family members usually to conversations go like "hey , do you think i gave a good advice to that lady , or i hope she likes the product..." i once was moanig to a friend how terrible i am at doing my cat eye and as i say it a cast member grabs my hand sits me at a chair and starts explaing why i was unable to make it perfect how i can make my technique better and etc... 1:30h hour later i perfect my eyeliner technique, and the store oh lord its the cleanest store i have ever set a foot at, i could literally go and lick the floor with no hesitation, its that clean.They have never mistreated me or any of their customers, and you never get surrounded with cast members who would think that you are there to steal, not even once ! And this is amazing! I dont have anything in common with the staff or sephora there but the love for make up/perfumes its heart melting.  
see post
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi katiemanson,   I'm so glad to hear you've had such good experiences at this store! I would suggest reaching out to Sephora Bulgaria directly through their Faceboo... see post
Separate rooms for Make overs
Just an idea but one I would love to see. I always see make overs happening in the middle of the store. And although all the make up is there and others can watch for educational purposes I never had one done because its so open. Having a private consultation in a separate room would be ideal. You wouldn't have to worry about people watching you and you could be more comfortable asking questions. Is this a possibility? How many of you would like to see this? If you got a make over was it a good experience?
see post
HALL OF FAMER GennX / HALL OF FAMER HALL OF FAMER / replied
I've made appointments for custom makeovers (45min) several times, go in completely barefaced after washing my face before I get into the car to head over, and my local ... see post
Can I exchange my makeup without the receipt and box?
I have had this makeup for a few weeks and I had expected to like it so I threw away the reciept and box. It was a powder contour and a eyebrow pomade and a mascara. Turns out the color was all wrong (I got a dark auburn color because of my red hair but my red hair fades too fast to use such a dark color) and the powder for contouring makes my skin look dirty instead of scultped. The mascara just looked unnatural haha. So i was wondering if i can exhange these for something different without the reciepts (and i kept a box for only one of the purchases) and i'd like to switch it out. Will they let me? will they let me do all three? 
see post
BEAUTY MAVEN sw123 / BEAUTY MAVEN BEAUTY MAVEN / replied
Sephora is able to look up receipts for purchases made in store, but not online as of now. see post
Tarte brand rep in store
I just wanted to share that I had the nicest experience with a Tarte brand rep in my local Sephora store last week. I commented on an employee's cute flower crown and she told me the Tarte rep brought them. She also suggested I go try out a new eye look with Ashley the brand rep. Ashley was fantastic!    She took the time to give me a whole face look, not just eyes! She talked with me about My skin concerns (deep dark circles and dry skin) and suggested some new things to try. She even made me an eye cream sample!    I truely appreciate that Sephora will do so much to train thier artists, and will invite others in store too. So much fun!!
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @plm95!   That's wonderful to hear! I'm so happy you had a great experience at the same location. If you'd like me to forward this to our Retail Division, please ... see post
MUFE Event
I went to my local Sephora at JCP's MUFE event this past saturday, and although online and in emails it said "no purchase necessary" for the free gift (I think it was a mini of one of their primers), the store associate I talked to said I could only have it if I purchased something specifically from MUFE. I just restocked on their Full Cover concealer and don't use anything else of theirs so I didn't want to buy anything and therefore didn't get the primer, which I've really wanted to try out Did anyone else encounter a similar problem
see post
HALL OF FAMER GennX / HALL OF FAMER HALL OF FAMER / replied
I'm not sure - I'm closer to a standalone Sephora in the nearest mall, but my zipcode seems to be why I'm sent mailers for SiJCP at a slightly further away mall.   If ... see post
Reviews
Does anyone know how to delete or update a review? I reviewed something and I do not know how came out to be 2 stars instead of 5!
see post
HALL OF FAMER melissabt / HALL OF FAMER HALL OF FAMER / replied
Hi Sun23,   I can take care of that for you! You will not be able to update it, we can delete it and you can re-post your review. see post
anyone else annoyed with product availability?
 I like testing the color of the products before I buy them, the swatches on the website are great but I can never tell from them or the description if I'm going to actually like the color and if it will look good on me. I really want to try some of Nudestix magnetic eye color pencils, but the two closest stores that stock them are 2 hours away and crossing the border or 3 hours away. There are at least 28 Sephoras between those two locations that are easier to get to and closer to me, why can they distribute product availability more evenly? I get that the Canadian sephoras never have as much variety but there is 20 sephoras that could have been stocked with it closer to the Detroit area, instead of all the way in Lansing.
see post
New Sephora Opening Up in My City!!!
We already have a Sephora in London but I wasn't in to makeup when it opened so I don't know what to expect from the grand opening. Is it similar to a rouge event? Will there be any brand reps or deluxe samples? I'm considering taking the day off work but don't want to waste the vacation day if it's not worth it. Any advice is appreciated!  
see post
BEAUTY GURU brennab / BEAUTY GURU BEAUTY GURU / replied
So I did end up taking the day off. I showed up right as the store was opening. There must have been at least 100 people waiting to get in. It was a madhouse! This store... see post
How do you become a VIB Rouge member?
How do you become a VIP Rouge member?
see post
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Miller131,   To qualify as VIB Rouge you must spend at least $1000 on merchandise within a calendar year. Once you qualify your status applies to the current year... see post