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how much will it cost for only eye shadow and wing eye liner to be done in store
JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @tonyaf,   You probably can walk in to get that done at our Beauty Studio (mini makeover).    For a more detailed makeover, our Custom Makeover is complimenta... see post
How often does the Color IQ Database Update?
Hey there!  Does anyone know how often Sephora + Pantone update the color database? I recently purchased a new shade of the Diorskin Forever foundation and its a PERFECT match. But, the shade is not in their system so I can't get my Color IQ number from using the foundation shade. Curious when the next update will be.   Thanks!   Cheers, Jessica
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Reviews MIA?
What's happened to all the online reviews?  Sometimes, when I click on a product, the reviews appear for a moment, then disappear.  Sometimes, I can click back to that first product page and see reviews, but it's a coin toss if the page stays long enough to read.  Anyone else encounter this?
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OhioPineapple / FRESH FACE / replied
Its Safari, it works in other browsers.    see post
Sephora Play pass for April 2017
Quick question about the Sephora Play pass for April 2017. I received the box at the end of April and noticed that the pass expired a few days after I received it. Usually, it expires at the end of the following month, after we've had time to try the products out. However, I received an email today from Sephora that the pass actually expires May 31, 2017 (despite what is printed on the actual card). So my question now is, will our physical card that we received in the box (labeled as now expired) still scan at the registers in store? I would rather use an actual card instead of having to save the pass onto a mobile wallet. Thank you! 
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @zqdong,    The cards should still be able to be scanned in store. There was a typo on the PLAY! pass and I'm so sorry for any inconvenience!  see post
Does the sephora makeup artists at the store know how to do makeup on monolid eyes%3F
HALL OF FAMER ChicDabbler / HALL OF FAMER HALL OF FAMER / replied
It's a hit or miss. Some do and some....claims they do. I've talked to some Sephora MUA that used to do runway and was a mua for 10 yrs, and I've also talked with MUA wh... see post
Does anyone know if the Sephora in Toronto-Eaton centre stocks Huda beauty products??
BEAUTY BOSS Sarrah89 / BEAUTY BOSS BEAUTY BOSS / replied
Only a small selection of liquid lipsticks see post
Makeup Newbie
So, I've always done the bare minimum when it comes to make up... Mostly because I am on the go starting at 5;30am and don't really have the time to do a whole lot, so I've never learned... I want to learn though, how to do eyebrows, and contouring etc. At the tutorial in store will they go over all that with me, and help me find all the proper shades of everything I need, because I am so lost when it comes to the world of makeup!!
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HALL OF FAMER Mcakes / HALL OF FAMER HALL OF FAMER / replied
Hi @Khoralea! Welcome to BT :D Yes you can definitely ask them to help you find the right shades. I also recommend going to Youtube and watching some tutorials there. Th... see post
Mini Makeover Highlighting
I'm wondering about the new option for a mini makeover, the fb promo for my area (square one Mississauga ON) talks about taking photo's after. Should you wear foundation in for this or is it best to come in without it? thanks in advance
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BEAUTY BRAINIAC hartna / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
thank you! see post
AM I THE ONLY ONE WHO THINKS THIS NEW POP DOWN MENU IS ANNOYING?
HALL OF FAMER aydasu / HALL OF FAMER HALL OF FAMER / replied
  If you are desperate for it to work, quick work around:   For Chrome: 1. On right top corner there are 3 dots on top of each other click there 2. Click on setting... see post
Sephora Mexico - Have you been?
I am heading to Puerta Vallarta in May and wanted to see if there was a Sephora there.. unfortunately not.. but it got me to looking at the Mexico Sephora website.   Looks like prices are INSANE. Even after you convert Pesos to dollars.. everything seems to be DOUBLE the Canadian prices.. triple the US prices.    Am I missing something? Has anyone been to Sephora Mexico?
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HALL OF FAMER Ispend2much6 / HALL OF FAMER HALL OF FAMER / replied
I have a friend who went there last year (Mexico, not necessarily Sephora,) and she stocked up on cosmetics because they are so much cheaper than the US prices.  I wonde... see post
Wrong samples again (and clearly not out of stock since still offered)?
I was sent the wrong samples again, though this is the first time I have brought it up. I saw that you are still offering some of the samples I originally ordered, so I'm assuming you are not out of stock (really, you can't be out of stock of samples of your own brand's foundation, right?). I chose samples based on things I actually might buy and things I can use. I received things I can't use. Why offer a choice if I'm constantly going to get the wrong ones? I know they are free, and that's great, but I'm not going to spend time scouring ingredients and reviews If I'm not going to get them anyway.  It's just frustrating when you are looking forward to them even more than what your purchased. I just picture some chick or dude in a warehouse giving zero fraks and throwing in whatever because meh, who cares because who will know and nothing seems to be done about it? It's just so aggravating.  Is there ANY way at all to actually increase my chances of getting what I actually ordered? Thank you
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BEAUTY BUFF vanessa / BEAUTY BUFF BEAUTY BUFF / replied
I just received my order where I had supposedly chosen 5 samples with your last weekly special and when I opened my package, no samples! I was furious because I could ha... see post
Terrible Experience At Sephora Halifax
I spent 155$ at sephora in Halifax,  ns. I've never been to an actual sephora store before as I usually just order online. I walked into the store looking for a specific thing, could not find it and it took me about 15 minutes before I could get someone to help me find it. Everything's disorganized in the store, most workers did not look like workers aND we're basically standing around doing nothing. . I didn't even get one single sample or even talked to for that matter. Such a disappointment at least when you order online you get 4 free samples! Wanted a makeover but didn't see a single worker even around the makeup station
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BEAUTY SAVANT Nickelliebear1 / BEAUTY SAVANT BEAUTY SAVANT / replied
I still remember my first experiences inside of an actual Sephora store so I know how upsetting it is that you had a bad experience @Garaxo.  If you look on your receipt... see post
Is the bring your own bag a real thing?
HALL OF FAMER Ispend2much6 / HALL OF FAMER HALL OF FAMER / replied
I could see falling for that! see post
Make Over Reservations
Hello,  I made a reservation to have my makeup done for prom and I'm super excited. I know I have to spend 50 dollars first. I was wondering, if I want to wear false lashes, do I have to buy them and have he/she put them on? Also, is it likely my artist will be able to do a full face job in 45 minutes? Thank you!
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HALL OF FAMER patronbleu / HALL OF FAMER HALL OF FAMER / replied
Your artist can do a full face job in 45 minutes or less :)   As for the false lashes, I think I've been told they will apply it for you but you must provide them! I'd... see post
Made it to Space NK Ndulge Deluxe
Hey guys I just made it to Space NK Ndulge Deluxe! Is anybody here also a deluxe status? What awesome perks have you got? I know I get $10 per every $100, but besides that what other things should I look for? Thanks!
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BEAUTY GURU Alexmarya / BEAUTY GURU BEAUTY GURU / replied
yes they do have ebates) the best part is that I can combine n dulge rewards with bloominsdale rewards! Like for last GWP bag, I used $25 bloominsdale rewards and $20 ... see post
i ordered few things yesterdAY AND I didnt know if my order went thru or not
JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @lindseymicheleb,   I can check on this for you. I will send you a private message shortly with more information. Thanks!    Best Wishes,   Janean see post
VIB Custom Makeover
Sorry if this has been asked before but I got the coupon packet for becoming VIB. It says that you get a custom makeover with no purchase necessary. Yet when I did my appointment it said I have to spend the $50. Do I have to spend the money or can I just show them the card I got?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Lady187, In your welcome kit, you receive a one time use coupon for a free makeover.  Just make sure to bring your card with you when you go in. :) see post
Q: about exchange product
  I bought a Foreo luna mini 2 in store at Nov,2016. But it's broken, at first it start to vibrate by itself, now it can't start working. So I was wondering can I get a exchange for it?    Thanks
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @sprinkwsoo,    If you'd like to try and exchange it in store first before returning it to Foreo, I'd recommend contacting your local Sephora store directly for a... see post
Return Gift
Can I return a gift and get cash for it? I have the receipt, its in new condition and its before 30 days.
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SPECIAL GUEST Zahrahhh / SPECIAL GUEST SPECIAL GUEST / replied
if i return it can it be credited back to the person that bought my gift? see post
Return Issue
I purchased a Make Up For Ever concealer two weeks ago in store and went to return it in store today. I only used it once and it did not suit my skin. I did not have a receipt, but after reviewing the Returns and Exchanges policy for Sephora Canada I went to return it in store because the policy says that the product can be looked up in the system. When I reached the cashier, she told me that she could only do that if I provided my email or had a Beauty Insider card where my purchase history would go. This is not stated anywhere in the Returns and Exchanges policies online, and I would really appreciate it if someone could clear this up for me. The concealer was a little expensive, and I would like to know if I can still return it (maybe to a different store?) because the policy does not state that I needed to have provided my email. Looking at other people's questions along the same topic, I was not asked for ID either. Thanks.
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
The purchase can't be looked up without some identifier linked to that item, which is a reward card or the email associated with the card. The policy probably assumes th... see post
Purchase tonight at SIJCP not showing on account?
Is there any way to get points added to my account? I purchased four items tonight at Sephora and it's not showing up in purchases or giving me points.
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Hopeful4 It can take up to 48 hours for a purchase made in one of our stores inside JCPenney to post to your account. I see your purchase from yesterday has now poste... see post
I bought an item and used my beauty insider card but I did not get any of my points. Is there any way I could get them? I have my receipt
MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @clagunes,   I'm here to rescue your points! ;) I'll send you a PM soon.  see post
Saw someone swatching a brand new palette in stores today... OMG
I was shocked!! This girl wanted to swatch the sweet peach next to another palette but the samplers weren't next to eachother. I watched her open a brand new peach palette and swatch over 5 colors!!! I really hope she bought it!! I have intense allergies, and if someone were to swatch something I buy and have had contact with one of my allergens... I'd be in big trouble!!
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HALL OF FAMER Titian06 / HALL OF FAMER HALL OF FAMER / replied
I would have taken that palette to one of the SAs or the counter and told them what I saw and about my allergies and insisted it not be put back on the shelf for sale. ... see post
Makeovers for Transwomen?
I did some googling and seen that Sephora does makeovers or whatever for purchases of 50 dollars or more. Is this true? I'm a late 20s MtF transwoman who wants nothing more than to see if it's actually possibly to turn my ugly man face into a somewhat decent looking ladies face before I go through the trouble of starting HRT and buying the super expensive things...
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BEAUTY PRO SilverBeet / BEAUTY PRO BEAUTY PRO / replied
Sephora also has free classes on makeup techniques like contouring, highlighting, smokey eye, etc.  They teach you how to do this so that you can practice at home.  The ... see post
Often Encountering Rude Employees
Why is it that almost every time I step into a Sephora store, I encounter at least 2 rude employees? It's come to the point where I research what I need before going in to a store so I do not have to ask an associate for help. They always seem so disinterested in helping, and unhappy in general. I have complained twice about the same store, which is saying a lot, as I shouldn't have even had to complain once.    Anyone else have these bad experiences often?
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HALL OF FAMER Asche / HALL OF FAMER HALL OF FAMER / replied
I think you could be right. My experiences have been consistent based upon location. For instance, shopping at the Bloor St. location in Toronto has always been amazing,... see post
Online purchase return policy
I placed an order on Oct 14 and got that delivered on the 16th. One of the product, I tried to use and love it but it is really not for me. I used very gently. I was wondering what the return policy is like? It says within 30days of purchase -would it be date of purchase for online order or date received? Thanks!!
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HALL OF FAMER prti / HALL OF FAMER HALL OF FAMER / replied
For Canada, " Returns must be received within 30 days from the date of purchase."   For the US, I believe you have 60 days to return it. After 60 days, you'll get a ... see post
deal 15 off 50
Hi! Sephora, I´m a new beauty insider and I did not received the promotion of 15 off 50. and I was wondering if I can still get it. thank you. 
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HALL OF FAMER NikaBT / HALL OF FAMER HALL OF FAMER / replied
Hi mc1712,   Looks like Danee messaged you about this earlier! see post
Urban Decay Event @Sephora in New York
I saw this cool event on fb. Customized palettes! So cool, but I'm not in NY. Just letting yall know   https://m.facebook.com/events/394484030888610/?ti=cl
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HALL OF FAMER Insomniacmuffin / HALL OF FAMER HALL OF FAMER / replied
Hi @RainbowRice did you end up going to the event? How was it? see post
Exchange policy??!!
so I spent a fortune on the youth to the people moisturizer and face wash, and I think it's breaking me out. My cheeks are covered by pimples and spots and whatnot. But I never, never have this kind of problem with skincare, especially with such a product with so much amazing ingredient. The problem is, I took advantage of the 20% off sale, and bought heaps of products from youth to the people as my skincare for the next whole year. Now that i suspect the moisturizer is breaking me out, i need to exchange the moisturizer for other product. Since the purchase was made during the vibr sale, and I got everything 20% off, do I get the same value of the exchange as the original of the product or the 0.8*the original value?
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
You'll get the discounted price back, as stated in the terms for that promotion.  see post
Sephora Inside JC Penny: Awful Experience
So I had a shocking experience at a Sephora Inside JC Penny...  I had purchased a Kat Von D eyeshadow palette at the Sephora inside JC Penny and because it was in my suitcase when I was traveling it broke. I went back to that Sephora and asked them to exchange it for a replacement. I didn't have my receipt but they were able to look at my beauty insider account (surprising that they even accepted that because they always give me problems). Apparently it had exceeded their "return policy" of 45 days by about 15-20 days and that's when I heard the most shocking thing ever - if I wanted to exchange the broken eyeshadow palette with a new one (exactly the same!) I would have to pay an additional $16!!! "WHAT? I have already paid for it" I told the cashier and she gave me the most disturbing look. I asked her "You do not have the same return policy with the rest of the Sephora stores?" and her answer "No we do not - but sometimes it is up to the manager's discretion". She didn't of course offer to bring the manager of the JC Penny store to assess this and throughout the whole encounter she had a terrible attitude! I am never again visiting a Sephora Inside JC Penny - I am a valued customer and I refuse to be treated with a dismissive attitude.  I went to a regular Sephora - and told them the story - and they immediately helped me without a problem!    SO WHAT IS THE PURPOSE OF THESE SEPHORAs if they do not offer the same benefits/qualities/experiences with the rest of the Sephora stores???   
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HALL OF FAMER KMart919 / HALL OF FAMER HALL OF FAMER / replied
I wouldn't think to return something that I damaged either HOWEVER some stores do allow for this as part of their customer service and the only way to find out if they d... see post