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Getting a job w little experience
So I've been dying for a job at Sephora but I have no experience doing makeup nor did I go to school. I have a lot of years of retail experience and in customer service and I am and artist and went to art school (which prob doesn't help). I applied to literally every job within 25 miles of me on the Sephora careers website but haven't heard anything back yet. I'm wondering what the chances of being hired with no experience are or if I should do anything else to help my changes like call the store manager or something. Please help. My passion is so strong and I just want to get some experience so I can start a career in the industry 
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BEAUTY MAVEN LeeLeeBk / BEAUTY MAVEN BEAUTY MAVEN / replied
Several associates I've met started at one of our local Ultas. Kind of like Ulta is the training ground, then move up to Sephora. Hope this helps. see post
Has this ever happened to anyone: Sephora's used product
Today I went to Sephora with my mom and she was interested on buying a new eye cream. This kind Sephora worker helped us out and we finally decided on getting this eye serum from Algenist. It was kinda funny 'cause my mom wanted to open the box to make sure everything was okay. I've been shopping at Sephora for years and have never had a problem with any of their products being used/anything. When we came home she decided to open it to try the product out and guess what…it was used AND empty.     I'm going back to Sephora tomorrow to exchange it….but I'm curious, has this ever happened to anyone else? I'm quite shock tbh. Esp since I've been buying all my beauty products from Sephora for years and this as never happened to me before.  
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HALL OF FAMER candyrivera / HALL OF FAMER HALL OF FAMER / replied
Oh yes, this has happened to me a few times (even with online orders). In fact I'm going to be returning some lipsticks hopefully tonight. It looks like someone opened t... see post
VIB Custom makeover false eyelashes
with the free custom makeover, can I specify exactly what I want? If I want false eyelashes applied, is application included?
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BEAUTY PRO AbbySee / BEAUTY PRO BEAUTY PRO / replied
Hey auugust,   The custom makeover, from personal experience and also re. those of others, the Sephora employees tend to listen to your concerns, and base recommendati... see post
The arrival of Aritaum in the US - the Korean equivalent of Sephora
Hey BTers,   Just saw on Racked about the launch of the Korean beauty chain, Aritaum (like a Sephora), in the US. Has anyone been to this store in your local area? They carry brands like Sulwhasoo, Laneige, IOPE, Mamonde, Hanyul and other favorite K-brands that are not generally easy to find in the US (if at all). Would like to hear your thoughts on this chain and the brands that they carry!    
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BEAUTY MAVEN busylittleabee / BEAUTY MAVEN BEAUTY MAVEN / replied
Hello! For those of you in the bigger cites such as Toronto, there are tons of places that sell Korean makeup/skin care. There is Faceshop which is already in many of th... see post
Appointment Question
When you scedule and appointment at sephora do you get to keep the makeup that they use? I was told this instore, I just wanted to be sure.
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Myrieshae, Sorry for the confusion! No, that's not true. When you book a makeup appointment you do need to purchase $50 in product. see post
Can't find reservations?
  I made a reservation about a month ago but I never got an email confirmation and now I can't find the VIEW RESERVATION option anywhere anymore? 
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Complementary makeover if you spend $50, how much is it if you dont spend that amount?
I understand that the full face makeover will be free or a complementary if you spend $50 in the store, but what will you pay if you do not wish to spend that amount and just want to get your make-up done?
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BEAUTY WHIZ jenniferbee / BEAUTY WHIZ BEAUTY WHIZ / replied
Hmm, that's a good point, about the products going directly into our pores from a freshly washed face. I may need to rethink doing the 90-minute makeover and just doing ... see post
I bought this (online exclusive) foundation and I was trying to pick between two shades. If I got the wrong one can i return to store
for a full refund???
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HALL OF FAMER BlueEyeAli / HALL OF FAMER HALL OF FAMER / replied
Yes for sure! They will refund onto your credit card and you can reorder the correct one if you like. see post
Prom Contour
Hi! My prom is April 29th and I was planning on getting my makeup done at Sephora but I was wondering if the makeup artists will contour if you ask them or do you have to more along with the $50 fee?     Tiffany  
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Tiffanayyy, Yes, you can have the makeup artists contour/highlight your skin during your custom makeover.  see post
Store sample policy needs to be online as well
I have seen many claims to the great sample perks with buying in-store and how you can do this online as well.  That hasn't been true for me, I live 4 hours from closest Sephora and personal and immediate disabilities prevent me from visiting the store and I would love the opportunity to choose 3 samples myself instead of the site giving me only 5-6 I can choose from that I really have no interest in sampling.    Great Day to All, Sephoraneedmore  
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
The samples in store are from testers, made for you. If the brand has supplied pre made sealed samples, you may be able to get that. Both of these senerios I've experien... see post
Incorrect VIB rouge info on website
  According to the Sephora website a Personal Beauty Consultation  is complimentary for VIB rouge members.  Here is what it says below:   "Revamp your entire routine or focus on specific topics in this 90-minute private session. Complimentary with a $125 minimum purchase, it also includes a Custom Makeover. This service is free for our VIB Rouge members."   I just found out that this is not correct and VIB Rouge members still need to make a purchase.  I think the above statement is misleading and needs to be corrected.   http://www.sephora.com/about/reservations/res ** apologies, looks like this was posted in the incorrect section
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi JanieV,   I can see a Mod has assisted you on your other post r egarding this,  which can be viewed here > seph.me/1UZf52Y.    Best, Mali see post
Sephora Play?
Can anyone let me know where Sephora Play is currently available?  I know the market has expanded from the initial pilot cities.  But I live in Los Angeles, and I can't find information anywhere on when the national launch will begin.  Any information appreciated =)
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi PGHK,   Play! is currently available by invitation only, since it's still in a testing period. We hope to launch the program nationwide in the U.S. later this yea... see post
What to bring to a class?
A friend and I are going to a class tomorrow at our local Sephora, and I was wondering if we needed to bring anything to the store with us, like our own makeup or brushes or anything? --Thank You!
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Snogip / RISING STAR / replied
Thank you so much for your help, that's exactly what I needed to know! : ) see post
London
Hey is there a Sephora store in London?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Gintare, No we don't have a store in London, but we do ship there. You can find more information here> http://www.sephora.com/customer-service/international-shipments... see post
First time to Sephora
Hello, today was my first Sephora experience, and I am not sure if I am looking in the right place for my questions.  I am looking for the products that were used on me at the store and I cannot find the right shades/products so that I can put them in my favorites and work towards purchasing all of them.  I also asked for my receipt to be emailed to me but I have not received it.  should the receipt be on my account page or will it come in a separate e-mail.  I also purchased a $50 card before my service and I thought that the gift card would be used towards my purchases but I just checked and I have a balance still left on my card.  I am hoping that you can help me I am very overwhelmed with the experience but would like to continue the process.
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
 Hi Happymom6, I would recommend contacting the store to see which items were used.  see post
Horrible at makeup, wanting to learn how to do foundation to cover acne via Sephora Makeover.
Hi Everyone So as much as it pains me to say this I'm horrible at doing make up and I'm thinking about doing a Sephora makeover just to learn the basics of how to do a foundation that covers acne and dark circles under the eyes. I've never done anything like this before so do I need to make an appointment? Are they willing to work with me on what products to use and show me how to do it? And what are the costs of the makeover?      I'm sorry if I sound like a total newbie!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SimBurr, Yes, our Cast Members will be happy to help you out. We offer complimentary mini makeovers which just focus on one area or a custom makeover with a $50 purch... see post
Charleston SC?
Hi. Our local newspaper recently had an article stating the new Sephora store in Charleston SC (King St) will be opening next week (3/18). Will VIB/Rouge receive a special invite?   Thanks! Katherine
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BEAUTY PRO makeupforkathy / BEAUTY PRO BEAUTY PRO / replied
Disappointing answer. I always thought Sephora had fun grand opening celebrations. If I have to look in the paper for the opening date it doesn't appear that I will be i... see post
Why was I told 'no' when I asked for a sample of a cream contour?
I went to the Sephora at Serway Gardens in Etobicoke Ontario. I'm not from there. I asked the guy who worked there if I could have a sample of the New Sephora Pantone cream palette. I only wanted a swatch of two shades to try for myself on my nose. Now, my hair was messy, but I looked fine and was very pleasant to him. I actually have a background in makeup. Here's the conversation we had, both with smiles on our faces...:   Me: Hi are you busy? I was wondering if I could have a sample of this? Him:'noooo'. Me: Why Not? Him: It would ruin the palette Me: But people have their fingers all in it to swatch, what's the difference? Him: Well, we don't do samples of cream products here. It's like if you were to ask me for a sample of a lipstick.  Me: Oh...okay.   I walked out. Business lost. I went to Mac instead. I'm astonished and pissed off. I've never been told no to a sample. He never offered to try it on me. He never asked for clarification. He never made a offer. He never tried to help me or talk to me. He said no and argued with me, the customer. I'm not sure what he was thinking. Maybe he assumed I wanted a sample of every colour? He had horrible communication skills. That's not my local Sephora but it was horrific. I stood with the palette hoping for someone who was free to approach me. No one did! I had to approach him. We both know his reasoning is ridiculous. Customers can get 3 samples, and certainly creams.   What should I do? Is he right when he told me he was not allowed to make cream samples? Was I wrong to ask for that sample? If you a worker were asked, what would you think?
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BEAUTY BOSS jeannie11 / BEAUTY BOSS BEAUTY BOSS / replied
  I'm a little late to this conversation, but I also had an experience like this very recently and for the first time.   I was in the Eaton Centre and asked for a tin... see post
Personal Beauty Consultation?
How much does Sephora charge for the Personal Beauty Consultation? And if it does how would i find out how much it is in NY?
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BEAUTY MASTER theramenlover / BEAUTY MASTER BEAUTY MASTER / replied
If you click stores on the upper right hand corner, it'll lead you to a page with more detailed information but in summary, there are two different types of services tha... see post
Imp
My Order has been cancelled ,  because of unsuccessful authorization. What's the problem???
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ihnnno,    I will send you a private message, with more information. Please check your messages, when you get the chance. Thank you!   Best Wishes,   Jane... see post
Am i allowed to return a product that i bought for almost 6 months ago?
So, I bought this MUFE HD foundation for my 16th birthday with a gift card that I have received as a birthday present for almost 6 months and i would definitely love to return it. But I don't have any idea where I placed the receipt and also the packaging of it. Would it be possible to return and have a refund of it? Thank you.
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HALL OF FAMER Titian06 / HALL OF FAMER HALL OF FAMER / replied
Without a receipt (in particular) and the packaging, I wouldn't even consider returning an item regardless of how long it had been, let alone six months! see post
Banned from returns...TRE
So, I was looking around the boards and this has obviously happened to other people, but I was surprised and embarrassed to be handed a receipt yesterday saying that I could not make my return, and furthermore would be barred from making other returns without receipt for 365 days. After doing a little research I wanted to add my two cents and see if other people's experiences mirrored mine.   I was hoping to return a slightly pricey unopened two-step peel that my sister gave me, that I know she bought from Sephora but was too lazy to return herself, and I was very open, like, "I didn't buy this, it was a present, is it okay to return it or not so much in which case that's fine, I'll regift?" And the S.A. was like, let me check, but then after she scanned my license, she went kind of dead-eyed on me and handed me that paper. It was embarrassing.    So, I used my case number and requested my report from The Retail Equation to see what I'd done that had raised their ire, and there was basically nothing on there....only two other (low-cost) receipt-free returns in 2013.   Which means that it was this single failed transaction that got me banned, which just seems a bit unnecessary? Why not just say no, rather than scanning my card and putting me in some system for criminals? Like, why not just change the return policy publicly, and admit that people can't do returns without some kind of proof of purchase, at least on higher-cost items? (I have no idea where the line is, but my guess is around 50$ since my other items were below that and this was above.) Because that's clearly what it is, right?   I mean,  we'll all still shop here. (At least, I will.) I can definitely hang onto my receipts and just not try to return presents, it's not a big deal, but it was a little humiliating.
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
They may be able to look up via your sister's BI account - if she has, that could be the receipt. see post
Want to return or exchange an item purchased ~80 days ago. What can I do?
Purchased an item online but started to use it recently. I think I'm allergic to it and hope to return or exchange for other products. But since it's been about 80 days I guess I could only return it via mail. And it's highly possible that the package will be received after 90 days of purchase. What should I do? If I keep the item I could do nothing but waste it. It's only gently used...
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HALL OF FAMER ChicDabbler / HALL OF FAMER HALL OF FAMER / replied
You can return online purchases in store. When I mail back returns they usually take a month, NEVER less than 2 weeks so it would definitely be past 90 days.  see post
Return with an 100pts item thing
I bought an item and used my 100pt to try other product. The item that i bought is not for me skin and it irritates my skin badly, so i want to return it. When i return it, i need to return the product that i got from 100 pts, correct? However i lost my box for the product that i got from 100 pts. Can i still return both items? I do have the box for the item that i purchased with my money, but no box for the 100pt item.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi hellounicorn,   I'll send you a PM to help you out with this! see post
Great Customer Service at Newport Mall in Jersey City NJ
Do you mean Not sure if this is where we write a review on Customer service.. But I had such a great experience at the Import Mall in Jersey City. My MIA was Ace. She was absolutely amazing! Had me ready ASAP and kept the con flowing as she was doing my makeup. I came in there looking pale (bad break up.. Hence the ghost look) lot but she worked my magic and made my make up flawless! Needless to say I left there feeling fabulous! Thanks again Ace!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi emurcia17,   Thanks so much for sharing this with us! It's always great to hear about it when people have excellent store experiences :) I'll forward this complim... see post
eyebrows help
sorry that my topic is not related to beauty issue! Does anyone know an expert to help define eyebrows? I never have anyone to define mine. But recently, I pay attention to my eyebrows since it could improve the look. I broom it myself and really not satisfy my current one. I also purchase some eyebrows products such as powder. I just got the Sephora tinted breeze yesterday. I am not sure I use it correctly, It is so wet when I apply on eyebrows. When I apply them, my eyebrows are just like  beetle.    I wonder Does Sephora have this service? help to define eyebrows that look suitable for my face and help me to choose the product. Or anyone know an expert?   Thank you!   Kim
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BEAUTY WHIZ kimbui2015 / BEAUTY WHIZ BEAUTY WHIZ / replied
Thank you, lylysa!   I really appreciate for your time of writing those for me. I will definitely check this out soon!   :)  see post
why no store in Switzerland :( ?
hello, 'm living in switzerland and no shop for sephora here ? also i can't make order online because no shipping here please can you tell me if you are going to open soon a branch in switzerland or able to ship here thanks
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BEAUTY PRO LindsayBT / BEAUTY PRO BEAUTY PRO / replied
Hi RaniaAW,   We appreciate your interest in Sephora and hope to have a Sephora store near you someday soon! Sephora stores are currently opening all over the globe,... see post
Charleston, SC opening date
Hello! I found out that Sephora is opening a standalone store in Charleston, SC. Exciting! But when is the date? Will there be an event? I asked on facebook a week or so ago and was given a link to sign up to receive e-mails, which is not what I needed. I already get e-mails and I was never notified of this new store. I would love more info! With the lack of events I would LOVE to attend an opening. Thanks!
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HALL OF FAMER Maria88 / HALL OF FAMER HALL OF FAMER / replied
hanks for a quick response! Do you know when we can expect to know more? And where should I look towards new info? I just don't want to find out the day of, or days a... see post
HORRIBLE customer service @ Stonetown SF,CA
I often go to my old local store in Burlingame, CA which i always get an awesome services ..unfortunately i moved to Daly city, CA so iI visited the stone town SF, CA store.. what a horrible experience i when in on NYE for a 10-15 mini over eye look. first they said it was pretty busy that there was a wait of 30 min i said that's ok i can wait 30 min which ended up being 1 hr 30 min i was still understandable because it was NYE and all i wanted it was a quick eye. finally they were ready for me: make up artist JENNIFER, started doing my eyes, i asked for a goldenish color, first she was very rude saying that she only had like 10 min to do my eyes because they were about to close, second thing she asked me if i was purchasing products that day(since when you need to purchases products for a 15 min mini over???) i said no she kinda gave me attitude because she said manager told her to do mini overs on customers who only was making a purchase. i was ok whatever I'm a VIB and for what i understand i don't need to make a purchase to get a mini over!! finally she finished my eyeshadow and i asked if she could do an eyeliner to finish the look cz i was already for my event she ruddily said no that the was a separate service and then i could only do one at a time.. i was like what??? right so i asked again if she could just do it and explained that i was already late for my event and i just wanted to a quick liner.. she say NO AGAIN!! so i said ok i get it thanks anyways for the "HELP" after this horrible customer service..I WILL NEVER GO BACK TO THIS STORE AGAIN!!! I'll just have to drive up far to my old Burlingame Sto
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BEAUTY BRAINIAC c3la / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
No one ever contacted me!! not through email or message :( see post
We dont get make-up products from NARs, Bobby Brown, Laura Mercier, Smash box, Makeup Forever, Chanel, etc in Sephora India stores..
Hello Sephora team,   Why Sephora India is not keeping the brands like NARs, Bobby Brown, Laura Mercier, Smash box, Makeup Forever, Chanel, etc. Sephora has already opened stores in 3 cities in India but we see the same stuffs avaialble in Sephora which we used to see in other malls and shopping outlets.. We want the above mentioned brand products and we are unable to get them in India. Thats why we stick to MAC products currently. If you understand this issue, please stock you store with brands like  NARs, Bobby Brown, Laura Mercier, Smash box, Makeup Forever, Chanel, YSL, etc. Otherwise, keep these stuffs available in ONLINE atleast. We see a different standard of Sephora abroad altogether and when we look at the brands available in Sephora India, we get disappointed as we want to buy the above mentioned make products. And Amazon is the only way to get them here. But we love sephora abroad but in india we dont see the same standard over here. Very disappointed.   Thanks, Kavita
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Kavita,   Sephora India is considered a different branch than Sephora USA/Canada (this is true for all other international Sephora locations like Sephora France, ... see post