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Is the bring your own bag a real thing?
HALL OF FAMER Ispend2much6 / HALL OF FAMER HALL OF FAMER / replied
I could see falling for that! see post
Make Over Reservations
Hello,  I made a reservation to have my makeup done for prom and I'm super excited. I know I have to spend 50 dollars first. I was wondering, if I want to wear false lashes, do I have to buy them and have he/she put them on? Also, is it likely my artist will be able to do a full face job in 45 minutes? Thank you!
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HALL OF FAMER patronbleu / HALL OF FAMER HALL OF FAMER / replied
Your artist can do a full face job in 45 minutes or less :)   As for the false lashes, I think I've been told they will apply it for you but you must provide them! I'd... see post
Made it to Space NK Ndulge Deluxe
Hey guys I just made it to Space NK Ndulge Deluxe! Is anybody here also a deluxe status? What awesome perks have you got? I know I get $10 per every $100, but besides that what other things should I look for? Thanks!
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i ordered few things yesterdAY AND I didnt know if my order went thru or not
JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @lindseymicheleb,   I can check on this for you. I will send you a private message shortly with more information. Thanks!    Best Wishes,   Janean see post
VIB Custom Makeover
Sorry if this has been asked before but I got the coupon packet for becoming VIB. It says that you get a custom makeover with no purchase necessary. Yet when I did my appointment it said I have to spend the $50. Do I have to spend the money or can I just show them the card I got?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Lady187, In your welcome kit, you receive a one time use coupon for a free makeover.  Just make sure to bring your card with you when you go in. :) see post
Q: about exchange product
  I bought a Foreo luna mini 2 in store at Nov,2016. But it's broken, at first it start to vibrate by itself, now it can't start working. So I was wondering can I get a exchange for it?    Thanks
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @sprinkwsoo,    If you'd like to try and exchange it in store first before returning it to Foreo, I'd recommend contacting your local Sephora store directly for a... see post
Return Gift
Can I return a gift and get cash for it? I have the receipt, its in new condition and its before 30 days.
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SPECIAL GUEST Zahrahhh / SPECIAL GUEST SPECIAL GUEST / replied
if i return it can it be credited back to the person that bought my gift? see post
Return Issue
I purchased a Make Up For Ever concealer two weeks ago in store and went to return it in store today. I only used it once and it did not suit my skin. I did not have a receipt, but after reviewing the Returns and Exchanges policy for Sephora Canada I went to return it in store because the policy says that the product can be looked up in the system. When I reached the cashier, she told me that she could only do that if I provided my email or had a Beauty Insider card where my purchase history would go. This is not stated anywhere in the Returns and Exchanges policies online, and I would really appreciate it if someone could clear this up for me. The concealer was a little expensive, and I would like to know if I can still return it (maybe to a different store?) because the policy does not state that I needed to have provided my email. Looking at other people's questions along the same topic, I was not asked for ID either. Thanks.
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
The purchase can't be looked up without some identifier linked to that item, which is a reward card or the email associated with the card. The policy probably assumes th... see post
Purchase tonight at SIJCP not showing on account?
Is there any way to get points added to my account? I purchased four items tonight at Sephora and it's not showing up in purchases or giving me points.
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Hopeful4 It can take up to 48 hours for a purchase made in one of our stores inside JCPenney to post to your account. I see your purchase from yesterday has now poste... see post
I bought an item and used my beauty insider card but I did not get any of my points. Is there any way I could get them? I have my receipt
MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @clagunes,   I'm here to rescue your points! ;) I'll send you a PM soon.  see post
Saw someone swatching a brand new palette in stores today... OMG
I was shocked!! This girl wanted to swatch the sweet peach next to another palette but the samplers weren't next to eachother. I watched her open a brand new peach palette and swatch over 5 colors!!! I really hope she bought it!! I have intense allergies, and if someone were to swatch something I buy and have had contact with one of my allergens... I'd be in big trouble!!
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HALL OF FAMER Titian06 / HALL OF FAMER HALL OF FAMER / replied
I would have taken that palette to one of the SAs or the counter and told them what I saw and about my allergies and insisted it not be put back on the shelf for sale. ... see post
Makeovers for Transwomen?
I did some googling and seen that Sephora does makeovers or whatever for purchases of 50 dollars or more. Is this true? I'm a late 20s MtF transwoman who wants nothing more than to see if it's actually possibly to turn my ugly man face into a somewhat decent looking ladies face before I go through the trouble of starting HRT and buying the super expensive things...
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BEAUTY PRO SilverBeet / BEAUTY PRO BEAUTY PRO / replied
Sephora also has free classes on makeup techniques like contouring, highlighting, smokey eye, etc.  They teach you how to do this so that you can practice at home.  The ... see post
Often Encountering Rude Employees
Why is it that almost every time I step into a Sephora store, I encounter at least 2 rude employees? It's come to the point where I research what I need before going in to a store so I do not have to ask an associate for help. They always seem so disinterested in helping, and unhappy in general. I have complained twice about the same store, which is saying a lot, as I shouldn't have even had to complain once.    Anyone else have these bad experiences often?
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HALL OF FAMER Asche / HALL OF FAMER HALL OF FAMER / replied
I think you could be right. My experiences have been consistent based upon location. For instance, shopping at the Bloor St. location in Toronto has always been amazing,... see post
Online purchase return policy
I placed an order on Oct 14 and got that delivered on the 16th. One of the product, I tried to use and love it but it is really not for me. I used very gently. I was wondering what the return policy is like? It says within 30days of purchase -would it be date of purchase for online order or date received? Thanks!!
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HALL OF FAMER prti / HALL OF FAMER HALL OF FAMER / replied
For Canada, " Returns must be received within 30 days from the date of purchase."   For the US, I believe you have 60 days to return it. After 60 days, you'll get a ... see post
deal 15 off 50
Hi! Sephora, I´m a new beauty insider and I did not received the promotion of 15 off 50. and I was wondering if I can still get it. thank you. 
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HALL OF FAMER NikaBT / HALL OF FAMER HALL OF FAMER / replied
Hi mc1712,   Looks like Danee messaged you about this earlier! see post
Urban Decay Event @Sephora in New York
I saw this cool event on fb. Customized palettes! So cool, but I'm not in NY. Just letting yall know   https://m.facebook.com/events/394484030888610/?ti= cl
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HALL OF FAMER Insomniacmuffin / HALL OF FAMER HALL OF FAMER / replied
Hi @RainbowRice did you end up going to the event? How was it? see post
Exchange policy??!!
so I spent a fortune on the youth to the people moisturizer and face wash, and I think it's breaking me out. My cheeks are covered by pimples and spots and whatnot. But I never, never have this kind of problem with skincare, especially with such a product with so much amazing ingredient. The problem is, I took advantage of the 20% off sale, and bought heaps of products from youth to the people as my skincare for the next whole year. Now that i suspect the moisturizer is breaking me out, i need to exchange the moisturizer for other product. Since the purchase was made during the vibr sale, and I got everything 20% off, do I get the same value of the exchange as the original of the product or the 0.8*the original value?
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
You'll get the discounted price back, as stated in the terms for that promotion.  see post
Sephora Inside JC Penny: Awful Experience
So I had a shocking experience at a Sephora Inside JC Penny...  I had purchased a Kat Von D eyeshadow palette at the Sephora inside JC Penny and because it was in my suitcase when I was traveling it broke. I went back to that Sephora and asked them to exchange it for a replacement. I didn't have my receipt but they were able to look at my beauty insider account (surprising that they even accepted that because they always give me problems). Apparently it had exceeded their "return policy" of 45 days by about 15-20 days and that's when I heard the most shocking thing ever - if I wanted to exchange the broken eyeshadow palette with a new one (exactly the same!) I would have to pay an additional $16!!! "WHAT? I have already paid for it" I told the cashier and she gave me the most disturbing look. I asked her "You do not have the same return policy with the rest of the Sephora stores?" and her answer "No we do not - but sometimes it is up to the manager's discretion". She didn't of course offer to bring the manager of the JC Penny store to assess this and throughout the whole encounter she had a terrible attitude! I am never again visiting a Sephora Inside JC Penny - I am a valued customer and I refuse to be treated with a dismissive attitude.  I went to a regular Sephora - and told them the story - and they immediately helped me without a problem!    SO WHAT IS THE PURPOSE OF THESE SEPHORAs if they do not offer the same benefits/qualities/experiences with the rest of the Sephora stores???   
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HALL OF FAMER KMart919 / HALL OF FAMER HALL OF FAMER / replied
I wouldn't think to return something that I damaged either HOWEVER some stores do allow for this as part of their customer service and the only way to find out if they d... see post
Nordstrom beauty counter work advice :)
Hi Ladies, I wonder if any of you work /have worked at Nordstrom beauty department? I was scheduled a phone interview and would appreciate any insight and advice. Anyone I can talk to ?   Thanks  
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HALL OF FAMER Insomniacmuffin / HALL OF FAMER HALL OF FAMER / replied
Hi @sangova! I saw your post and was curious how your interview went, since your post was from November 30th. Any news to share? see post
Jcp Sephora is not the same as Sephora???
Just had the worst experience ever with Jcp Sephora, not only did they not accept my Sephora gift card, but pricing was totally different. I showed the associate the item I wanted and the price, but clearly she ignored me, and had me swipe my card at Jcp price. Sad to say the DM was in the store and I have noticed the customer service declining tremendously. Sephora, please train these Jcp associates to be more like the store associates. Will not shop at another JCP Sephora ever again. 
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Meshamouse!   I'm so sorry to hear about your experience. I would like to forward this to our retail division. I will send you a message for more information. see post
Hi there. Do you ship to South Africa?
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Wendz2017,   Regretfully, we do not currently ship to South Africa. However, please check back as we may be able to ship there in the future!   Always, Danee... see post
No confirmation for make over reservation?
So today I made a make over reservation by phone but I have yet to receive a confirmation email. My account also doesn't say I have any appointments. Have any of you guys had this problem before? What should I do? 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi makeupreviews23,   I'm sorry to hear you did not receive a confirmation email for your makeover appointment! I'd suggest contacting the store again to confirm you... see post
Gift with purchase in store?
At the 20% off sale, a girl bought plenty of things and got a few gift with purchases. A few days ago, I saw a mini YSL mascara in the YSl section and asked if it was part of a kit. The sales girl told me its a gift with purchase. When i got to cash, I asked about it and was given it but my question is, how do you know about this? The drawer she opened had at least 6 other GWP.    I have never received GWP while in Sephora and its not advertised on the website or through emails. 
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HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
It's very possible that the YSL mascara was provided to that specific store by the brand or even a vendor for the line to give out to customers who a make a minimum purc... see post
No discount and no points
Today I asked my bf to purchase a couple things for me in store since the items that I want are available in his city and not in mine. I sent a screenshot of my vib card and he forgot to use it. So, he never got the discount nor the points.  I'm just wondering if there is any way to redeem my points and avail for the discount?
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
Welcome see post
Sephora store skin fit, are they free for VIB rouge?
Hello, I made an appointment last month for a skin fit session at the Eaton Center Sephora store. The appointment is in a few weeks and I was just looking at the website and now it says that a skin fit appointment is free with a $75 purchase... Is this the cost for everyone? Even VIB Rouge? I am VIB Rouge and would like to know. Thank you.
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HALL OF FAMER Titian06 / HALL OF FAMER HALL OF FAMER / replied
@redheadto - For what it's worth, skin fit appears to be a Canadian thing.  I looked around the Canadian site, but could not find any more information other than the sma... see post
New store in Disney Springs
Does the new store is Disney Springs in Orlando carry any Disney items? Has anyone been there yet? I'm going next week, and I'm excited. It will also be during the VIB sale!!
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HALL OF FAMER shoegirly / HALL OF FAMER HALL OF FAMER / replied
Me too!! :D see post
does the sephora outlet in abu dhabi (UAE) have devacurl products?
i wanted to know if the devacurl hair care products are available in sephora outlets in abu dhabi(UAE)
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HALL OF FAMER NikaBT / HALL OF FAMER HALL OF FAMER / replied
Hi megha14,   Just FYI I moved this post to the Stores & Services board!   We don't insight into the products and brands carried by Sephora Middle East, I'd sugg... see post
can i pay to get makeup done for hallloween??
Halloween is coming up and I wanted to be a vampire with my friends.  I flat out suck at makeup and usually just don't wear like any but I wanna look really good this year and know I would mess it up and my friends and I all wanna have really cool makeup for it but Idk if they would do something like this?? and how much would it cost?
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HALL OF FAMER NikaBT / HALL OF FAMER HALL OF FAMER / replied
Hi marissang5,   Yes! Lots of our stores do offer Halloween makeover services - I'd recommending booking as soon as possible as, I'm sure you can imagine, this is a ... see post
What type of lighting is used in Sephora
What type of lighting is used in Sephora? I swear, the lighting in every Sephora store makes me look horrible. 
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HALL OF FAMER txcatx / HALL OF FAMER HALL OF FAMER / replied
The newest Sephora in my city has lots of windows, plus they have those light up mirrors that you can adjust to mimic natural lighting! see post
Do Sephora employees like or dislike when someone asks them to order them something online for them
Like if I go in the store to the checkout counter and ask them to order me something from the website that isn't in store do they appreciate it or are annoyed with it? Don't they get credit towards their store sales goal from it?
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HALL OF FAMER NailsForLife / HALL OF FAMER HALL OF FAMER / replied
I didn't even know they did this.  Only once could I not find a Sephora foundation as they were out.  Neither associate who assisted me offered to order it for me.    ... see post