Stores & Services
Showing results for 
Search instead for 
Do you mean 
LATE PACKAGE
I ordered a package on the 28th of November as a birthday present for my roommate, and I live in dorms so the mailing office closes at a certain time (an hour from now) yet my package still isn't delivered. IM EXTREMELY ANGRY. This is such a inconvenience, the whole 3 day shipping thing is an absolutely fraud, this not the first time that this has happened to me.
see post
Exchange policy??!!
so I spent a fortune on the youth to the people moisturizer and face wash, and I think it's breaking me out. My cheeks are covered by pimples and spots and whatnot. But I never, never have this kind of problem with skincare, especially with such a product with so much amazing ingredient. The problem is, I took advantage of the 20% off sale, and bought heaps of products from youth to the people as my skincare for the next whole year. Now that i suspect the moisturizer is breaking me out, i need to exchange the moisturizer for other product. Since the purchase was made during the vibr sale, and I got everything 20% off, do I get the same value of the exchange as the original of the product or the 0.8*the original value?
see post
HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
You'll get the discounted price back, as stated in the terms for that promotion.  see post
Sephora Inside JC Penny: Awful Experience
So I had a shocking experience at a Sephora Inside JC Penny...  I had purchased a Kat Von D eyeshadow palette at the Sephora inside JC Penny and because it was in my suitcase when I was traveling it broke. I went back to that Sephora and asked them to exchange it for a replacement. I didn't have my receipt but they were able to look at my beauty insider account (surprising that they even accepted that because they always give me problems). Apparently it had exceeded their "return policy" of 45 days by about 15-20 days and that's when I heard the most shocking thing ever - if I wanted to exchange the broken eyeshadow palette with a new one (exactly the same!) I would have to pay an additional $16!!! "WHAT? I have already paid for it" I told the cashier and she gave me the most disturbing look. I asked her "You do not have the same return policy with the rest of the Sephora stores?" and her answer "No we do not - but sometimes it is up to the manager's discretion". She didn't of course offer to bring the manager of the JC Penny store to assess this and throughout the whole encounter she had a terrible attitude! I am never again visiting a Sephora Inside JC Penny - I am a valued customer and I refuse to be treated with a dismissive attitude.  I went to a regular Sephora - and told them the story - and they immediately helped me without a problem!    SO WHAT IS THE PURPOSE OF THESE SEPHORAs if they do not offer the same benefits/qualities/experiences with the rest of the Sephora stores???   
see post
BEAUTY GURU KMart919 / BEAUTY GURU BEAUTY GURU / replied
I wouldn't think to return something that I damaged either HOWEVER some stores do allow for this as part of their customer service and the only way to find out if they d... see post
Nordstrom beauty counter work advice :)
Hi Ladies, I wonder if any of you work /have worked at Nordstrom beauty department? I was scheduled a phone interview and would appreciate any insight and advice. Anyone I can talk to ?   Thanks  
see post
Jcp Sephora is not the same as Sephora???
Just had the worst experience ever with Jcp Sephora, not only did they not accept my Sephora gift card, but pricing was totally different. I showed the associate the item I wanted and the price, but clearly she ignored me, and had me swipe my card at Jcp price. Sad to say the DM was in the store and I have noticed the customer service declining tremendously. Sephora, please train these Jcp associates to be more like the store associates. Will not shop at another JCP Sephora ever again. 
see post
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Meshamouse!   I'm so sorry to hear about your experience. I would like to forward this to our retail division. I will send you a message for more information. see post
Hi there. Do you ship to South Africa?
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Wendz2017,   Regretfully, we do not currently ship to South Africa. However, please check back as we may be able to ship there in the future!   Always, Danee... see post
No confirmation for make over reservation?
So today I made a make over reservation by phone but I have yet to receive a confirmation email. My account also doesn't say I have any appointments. Have any of you guys had this problem before? What should I do? 
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi makeupreviews23,   I'm sorry to hear you did not receive a confirmation email for your makeover appointment! I'd suggest contacting the store again to confirm you... see post
Gift with purchase in store?
At the 20% off sale, a girl bought plenty of things and got a few gift with purchases. A few days ago, I saw a mini YSL mascara in the YSl section and asked if it was part of a kit. The sales girl told me its a gift with purchase. When i got to cash, I asked about it and was given it but my question is, how do you know about this? The drawer she opened had at least 6 other GWP.    I have never received GWP while in Sephora and its not advertised on the website or through emails. 
see post
HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
It's very possible that the YSL mascara was provided to that specific store by the brand or even a vendor for the line to give out to customers who a make a minimum purc... see post
No discount and no points
Today I asked my bf to purchase a couple things for me in store since the items that I want are available in his city and not in mine. I sent a screenshot of my vib card and he forgot to use it. So, he never got the discount nor the points.  I'm just wondering if there is any way to redeem my points and avail for the discount?
see post
HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
Welcome see post
Sephora store skin fit, are they free for VIB rouge?
Hello, I made an appointment last month for a skin fit session at the Eaton Center Sephora store. The appointment is in a few weeks and I was just looking at the website and now it says that a skin fit appointment is free with a $75 purchase... Is this the cost for everyone? Even VIB Rouge? I am VIB Rouge and would like to know. Thank you.
see post
HALL OF FAMER Titian06 / HALL OF FAMER HALL OF FAMER / replied
@redheadto - For what it's worth, skin fit appears to be a Canadian thing.  I looked around the Canadian site, but could not find any more information other than the sma... see post
New store in Disney Springs
Does the new store is Disney Springs in Orlando carry any Disney items? Has anyone been there yet? I'm going next week, and I'm excited. It will also be during the VIB sale!!
see post
HALL OF FAMER shoegirly / HALL OF FAMER HALL OF FAMER / replied
Me too!! :D see post
does the sephora outlet in abu dhabi (UAE) have devacurl products?
i wanted to know if the devacurl hair care products are available in sephora outlets in abu dhabi(UAE)
see post
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi megha14,   Just FYI I moved this post to the Stores & Services board!   We don't insight into the products and brands carried by Sephora Middle East, I'd sugg... see post
can i pay to get makeup done for hallloween??
Halloween is coming up and I wanted to be a vampire with my friends.  I flat out suck at makeup and usually just don't wear like any but I wanna look really good this year and know I would mess it up and my friends and I all wanna have really cool makeup for it but Idk if they would do something like this?? and how much would it cost?
see post
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi marissang5,   Yes! Lots of our stores do offer Halloween makeover services - I'd recommending booking as soon as possible as, I'm sure you can imagine, this is a ... see post
What type of lighting is used in Sephora
What type of lighting is used in Sephora? I swear, the lighting in every Sephora store makes me look horrible. 
see post
HALL OF FAMER txcatx / HALL OF FAMER HALL OF FAMER / replied
The newest Sephora in my city has lots of windows, plus they have those light up mirrors that you can adjust to mimic natural lighting! see post
Do Sephora employees like or dislike when someone asks them to order them something online for them
Like if I go in the store to the checkout counter and ask them to order me something from the website that isn't in store do they appreciate it or are annoyed with it? Don't they get credit towards their store sales goal from it?
see post
HALL OF FAMER NailsForLife / HALL OF FAMER HALL OF FAMER / replied
I didn't even know they did this.  Only once could I not find a Sephora foundation as they were out.  Neither associate who assisted me offered to order it for me.    ... see post
Bringing in your own make-up to Sephora?
If I bring some of my own make-up to Sephora, will they incorporate it in, with the new make-up/look I need?  For example, I want to try some new techniques, but I think I have most of what I need.  If I bring in some of my stuff, and buy what I need...will they help me practice my look once so I don't look stupid?  I've never done contouring but I just watched a Sephora video that made it look really simple...but I'm scared. 
see post
BEAUTY WHIZ Stacie1987 / BEAUTY WHIZ BEAUTY WHIZ / replied
If you schedule a makeover with them, I think they'll be fine with it.  There's another thread on here (http://community.sephora.com/t5/VIB-ROUGE/How-many-makeovers-is-t... see post
Excellent Service!
I often visit Sephora but the excellent service keeps me coming back to the store to get my make up fix. Recently I was scouting for a birthday gift for my close friend and I really couldn’t decide what to get because she was just as big a makeup junkie as I was. I was walking around the store aimlessly and the salesperson actually approached me (Sephora Bugis+ outlet Singapore) and asked if I was looking for anything so I told her my situation and she gave me a couple of product options within my budget and provided useful insights and tips with regards to make up. She then escorted me to the payment queue. I just feel that the service Sephora provides is very personable and customised so as a customer I feel very valued and compelled to shop more.  
see post
MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Qilz,    Thank you for providing your positive feedback! We recommend sharing this with Customer Service through the Sephora Singapore site so that this can get f... see post
Does anyone know if SIJCP is having an event today 10/1/16?
HALL OF FAMER nycmle / HALL OF FAMER HALL OF FAMER / replied
@eli22art is correct, not all stores have the same events see post
Never received samples from offline stores
Small free samples are great ways to experience new brands and extend my views over the items that I didn't use to pay attention before...  But I wonder why I never receive any samples in offline stores..  I once asked if there were any, and I was given weird looks for it... I guess I should stick with the online stores or buy from other stores giving free samples without treating me like a weirdo.... Am I the only one having such experience?
see post
ashleighda / FRESH FACE / replied
I hear you. I have rarely gotten samples in store, which clearly makes me only ever want to buy things online. Being cheap doesn't make me want to go to their store when... see post
Fake Eyelashes put on
hi i wanted to know if i purchase eyelashes from sephora  if they could put them on for me too
see post
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi QueenyK, Yes they can! That's one of the mini makeover services we offer free of charge> http://www.sephora.com/store-locations-events see post
need to cancel my order
hi! i just ordered by accident. im in abroad now so i need to cancel it and make an other order. and i couldn't find how so i hope you can help me. my order number is. thank you!
see post
MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Alicerose,   I can look into this for you. I'll send you a PM soon!  see post
Makeover sanitation?
Hi, So basically I want to get my makeup done at sephora. I want to know how hygienic is the process? Do they use testers out on the counters on your face. Can I ask them to use premade samples of whatever they are going to use on my face. When the SA gives you a sample are they premade, do they have a separate tube of whatever product you request a sample of, or are samples take straight from the tester tubes. Also are there disposable makeup brushes, if so can you ask the SA to only use the disposable ones? or bring your own brushes? 
see post
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Soumya16,   I would recommend calling your local store before you make your appointment and they can give you the full details on how they sanitize and what they ... see post
Oxygen In-store facial?
I was in my local store today (Upper Canada Mall - Newmarket, ON), and was told about this service you can get in store. It's an hour long facial that includes a 15 minute oxygen facial, plus the normal cleansing, toning, mask & all that. It's a minimum purchase of $75 & you obviously have to book it ahead of time.  Has anyone tried this service? What did you think?
see post
HALL OF FAMER Insomniacmuffin / HALL OF FAMER HALL OF FAMER / replied
This is also offered at the Sephora Robson (Vancouver, BC) with a $50 min. skincare purchase.   Although it was kinda interesting, and worth it if you were going to ma... see post
Want to return something, but no receipt?
Hi, I want to return my Naked 3 Palette, but I don't have the receipt or the box. Can I at least return it for store credit? I have proof that I bought it because it is listed on my beauty insider account.
see post
HALL OF FAMER BlueEyeAli / HALL OF FAMER HALL OF FAMER / replied
That would be up to the manager of the store you go to. Without a receipt or packaging they have a right to not take it as a return and you may not be allowed to return ... see post
I want a product that isn't carried in my local store. It's $25 and I don't want to pay shipping for it or travel to get it
I called Sephora world and I asked the lady if they transfer products from store to store. She said no.   Then she said that the store could order it for me and they would send it to me. She said I wouldn't have to pay shipping   So I was confused.   Can you re clarify if this information is correct?   I don't feel it's fair for me to pay shipping for this little product. It's so small. But they would do free shipping if it was worth over $50. 
see post
BEAUTY MAVEN Glenn71490 / BEAUTY MAVEN BEAUTY MAVEN / replied
hmmm, they should be able to order it for you at the store without you paying for shipping. they were out of a foundation I wanted and they asked if I wanted them to ord... see post
Trial run makeup for a bride
My wedding is this coming Sunday and I booked and appointment for me and my one bridesmaid. I was asking a whole bunch of questions and a few got looked over. They also set me up for a bridal trial run appointment also. I just want to know if I have to purchase $50 worth of product the day of the wedding AND the trial run or if that is complimentary.
see post
MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Chelsibelsi,    Congratulations! To be certain, we recommend contacting this location directly, as they will best assist you with all of your unanswered questions... see post
Review: Bumble & Bumble 500 Point Perk Event at The Grand, Brea, California
  Today I attended the Bumble & Bumble 500 Point Perk event at The Grand Hair Salon in Brea, California. My reservation included an invite for me and a guest. I attended the event with my sister. The event itself lasted from 11:00 am to 1:00 pm       The invite detailed that there would be stylists doing a dry styling with Bumble & Bumble products, beauty touch ups from Bobbi Brown makeup artists, a gift bag, snacks, and drinks, and raffles for guests to enter.   I have to say honestly, this was the best Sephora experience I have ever had! Everyone was so kind and inviting! I checked in with the front desk where my sister and I were promptly given our raffle tickets and our goodie bags (one for each person, so we ended up taking home two bags). All guests received the same (super cute) bag which included deluxe sizes of:   B&B Surf Foam Spray (FULL SIZED!!) BB Thickening Shampoo & Conditioner & Hairspray BB Repair Blow Dry  Bobbi Brown Cream Shadow Stick in Taupe Bobbi Brown Mascara Bobbi Brown Hydrating Eye Cream $10 Sephora Gift Card & Mirror Compact 10 Shots of Botox ($120 Value, for use in the Salon, not pictured)       Tiny quip here, I, along with my sister and many other guests, were around the age of early 20's. None of us have no need for Botox or any cosmetic work done, so it would have been nice to have some kind of substitute for the service (like one laser underarm treatment, during the event packages of three treatments were being raffled off). That being said, it was super nice for this voucher to be given at all and I appreciate the thought!   The event was nicely supplied with drinks, cookies and pastries, along with sandwiches and cheese platters.    People were taken in by groups to have their hair styled. I sat down with Chandler and she was super nice! I told her I wanted to learn how to style my hair with the Surf products, using dry hair (I'm a night shower-er) on short, thick/fine hair. She explained throughly what product she used, why she was using it, and how to use it. She made sure I could see what was actually being done to my hair so I could try to replicate it myself at home. I was left with beautiful beachy waves and now I'm so excited to try the technique when I have some time!   Beauty touchups with Bobbi Brown meant sitting down with a makeup artist and choosing two areas to focus on: I choose eyes and skin. I don't remember my MUA's name but she was Asian (maybe her name started with a R?) but she definitely knew what she was doing. I was looking for a daytime smokey eye to make my hazel eyes pop and she nailed it. Foundation-wise, she gave me a lighter coverage foundation, since my skin only had some redness. She basically did a full face on me and never have I been so sold on the products she used on me! I am definitely coming back to Brea to purchase the foundation and eyeshadows she used on me.  On my sister, she did a beautiful soft pink every-day eye that looked wonderful on my sister.   They had a picture opportunities that I didn't take advantage of, but I heard they were fun!   This was the BEST experience I have ever had with a retail company event. The music was great, guests and stylists alike were excited to be there. I just wanted to give a HUGE shoutout to all of the stylists at The Grand and to the Sephora at Brea for organizing such a wonderful event. It definitely won't be my last.    
see post
HALL OF FAMER bonafide11 / HALL OF FAMER HALL OF FAMER / replied
Thanks for sharing! You look great. Sounds like it was worth every point. Just that gift bag is worth more than 500 pts. It's so considerate of the B&B stylist to make s... see post
sephora south beach
Hello: im a vib rouge so obviously I shop a lot at Sephora and I have been helped for many sales associates,but I had such an amazing experience at Sephora south beach in Miami that I wanted to send my feedback to the store,i live in india but I own a house in Miami so everytime I can I stop by the south beach location,Emely helped me last time and she was so sweet and helpful that I have been saving the paper with her name in my wallet so I can send the feedback,im very picky and I own a lot of everything so its hard to please me and she did an amazing job finding new things for me and she even searched in the computer for things that I was looking for but they were discountinued and she told me in which Sephora I can find it and offered me to order it online in the store,overall im very satisfied with this store, thanks.
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi khadira,   I am so glad to hear about your recent experience at our South Beach Sephora store and thank you for taking the time to share this with us :) I will gl... see post
my local sephora one thing is sold out, in another its in stock, can i get it shipped from one to another? or to my house?.
   
see post
BEAUTY BOSS Melstl / BEAUTY BOSS BEAUTY BOSS / replied
I'd highly suggest also calling ahead if you were to make a trip to the store that has it "in stock".  The website doesn't update in real time to store stock and there's... see post
Can I Buy my Makeup and THEN Get My Makeover?
I recently found out that if you purchase $50 worth of makeup, you receive a free 45 minute makeover if you also book it. I know exactly what I want to get and it's going to cost upwards of $200. Can I buy the makeup and then get the makeover?
see post
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Mirapoly, Normally you need to make the purchase at the time of the appointment, but you can definitely give the store a call to see if they can accommodate that>  ht... see post