Stores & Services
dahlianoir
Why can't made samples in store be a bit less stingy?
Seriously. I went to a Sephora today, and asked for a sample of Josie Maran's Illuminator, and I got a tiny needle drop of it. What gives!      Actually, with all store made samples, they're pretty stingy. At least my Sephora is. What about yours? 
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bellarayne
bellarayne / NEWCOMER / replied
i work as a nurse in san francisco, and I've reached a certain age where hot flashes are starting to become part of my weekly routine. so I thought maybe on my lunch hou... see post
KnifeParty
Price adjustment on purchase?
Hi! I have a question regarding price adjustments. I purchased a Clarisonic Mia 2 on March 30th. I then received an email coupon for 15% off through April 10th. I called the 877 number and was told the only way to get a credit for the difference would be to return it and purchase it again with the coupon, since the coupon was not valid at the time of my purchase. Is there a way to do it without returning it? I also have a 20% off coupon from another retailer, but I would rather keep the product I already purchased. That $23 would really mean a lot to me =)
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
@Alltheshiny,   We usually offer price adjustments within a 2 week period, I hope that this information helps! see post
fluffymuha
Does Sephora ever keep deluxe samples in stores for things like sprays?
I was just wondering.. For things they can't make samples out of, do they keep samples that the companies send over to give out? I know they have samples of the Glamglow Eye mask. Any other ones you know of?
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begonia46
SPECIAL GUEST begonia46 / SPECIAL GUEST SPECIAL GUEST / replied
I don't doubt they get them but instead of giving them away (their intended purpose), they use them as point perks, promos, or they sell them to us in kits like the skin... see post
sgq761
Is there a sephora store in London, UK?
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Sgq761, No, we don't have any Sephora retail stores in the UK at this time. However, we do ship there!  Click here for more info > http://www.sephora.com/customer... see post
dolceloure
color IQ for lips?
I went to Sephora today for a supposed #mouthoff event that I came across online -- but the sales associates had no idea what I was talking about. :-( In any case, she told me that they are coming out with a sort of color match for lips that's in conjunction with the color IQ. It's not online yet, but they had a binder with all of the color IQ numbers and corresponding lip shade matches (in nudes, corals, plums, reds) sooo she showed me some a couple of my matches and found a gorgeous NARS satin lip pencil (majella) in a red that I was comfortable with/could actually pull off.   Anyway, I was just wondering if anyone else has gotten a chance to try this out, or know any other details about this color IQ component making it online?
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Titian06
HALL OF FAMER Titian06 / HALL OF FAMER HALL OF FAMER / replied
I can empathize!  I could not get a good color match at Sephora or SiJCP.  I finally got a great color match and a foundation I probably would never have tried at Elder-... see post
notcreative
First Experience at SiJCP
I went to SiJCP in search of Beauty spatulas.  They were also having a Benefit They're Real liner event, and I was interested in getting a custom skincare kit.  The first lady I talked to had no idea what spatulas I was referring to (come to find out she was not really helpful at all will explain later). Gabbi came over and showed me to the spatulas. I got the last ones. She confirmed they are not coming back in stock, which I knew thanks to the lovely Randee. I asked her if I could participate in the They're Real liner event. She grabbed the tester and started sanitizing it. I informed her that I would rather not have that put on my eyes even with sanitation and would just prefer to use the sample they were giving out for my eyes. Apparently, they ran out the first day of the event (whenever that was). That was odd, because I overheard a different associate talking about a headpiece she was wearing and she said Benefit sent them a bunch of stuff for the event. I almost said but refrained that it would have been nice if they sent more liner. I could not care less about their fancy accessories, but I would have liked to try the liner. I cannot be the only one who does not want the tester to touch my eyes. I saw the tip, and I doubt alcohol could sanitize it well enough.   I needed $45 to qualify for Rouge, so I figured I might as well go for it. There were nowhere near enough spatulas alone to get me there, so I found a few other items. I wanted a custom skincare kit, but they were fresh out. When the first lady scanned me up, she said I re-qualified for VIB. Correction, that was months ago. She called another employee (the one who was loving the Benefit accessories) over and she concurred that my Rouge status would not be effective yet, because my last purchase was less than 24 hours ago. It updated online already, so I thought that was weird. Anyway, I told her just to ring up the spatulas. I did ask her for samples, and she gave me the Murad one and the Philosophy perfume. Two more than I ever get in a freestanding store.   On my way out, I noticed a sale section that has some of the same items in the website's sales section, but the prices were better. I grabbed a few. This time, Gabbi checked me out. She mentioned that I was $9 and some change off from Rouge, which was odd because I thought the items would have gotten me there. I added one more item on to get me over. Yay. I made Rouge. She insisted on finding me a kit with a lipstick, which was very nice of her. At first she mentioned getting me a mirror, but she said they were out. A completely different lady told her she should give me a packet full of samples, which she did! I was very happy about that.   When I got home, I noticed that the Beauty insider account number on the spatula receipt was not even mine. I wish I would have noticed when I was in the store. It makes sense now that I think about it, because there is no way I would just be qualifying for VIB. I hope whoever I qualified is grateful I got her/him there. However, I want the purchase transferred to my account, so I sent Randee a pm. Gabbi put the second purchase on my Beauty insider account, so I would have qualified the first time if the unhelpful lady would have used my account. I am actually glad it worked out the way it did. I doubt I would have stopped by the sales section had I already qualified. The lady who suggested I get the bag of Rouge samples was not at the register the first time either, so I would have missed those as well. That lady never even heard me ask for samples, so it was so nice of her to offer them out of the blue. Overall, I rate my first experience a B (taking points off for having a They're Real event without samples they are advertising, and ringing me up on the wrong Beauty Insider account despite giving her my VIB card). I cannot really hold the lack of skincare samplers against them as items sell out when they're good.   One final thought, I am glad I saw the Divergent polish in person and never ordered it first. As I never return anything, I would have been mighty upset that two of the colors were grossly separated, and I could not shake them back to normal (yes I tried, because all 6 polishes were on sale for $5.99)!  
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notcreative
HALL OF FAMER notcreative / HALL OF FAMER HALL OF FAMER / replied
It does not look like I am going to get an update either, and I think I am off my just under $10 this time.  It is weird, because the spatulas were more than that.  Oh w... see post
pinkonyx
Sephora Beauty Box Program. (Kalex Original)
I know Kalex originally posted about this in July, but I though it was time to remind Sephora what a great idea this would be!!! I would totally join a subscription service if Sephora had one. Wouldn't that be awesome!!   Come one Sephora you know you want to!
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Joannimation
BEAUTY GURU Joannimation / BEAUTY GURU BEAUTY GURU / replied
I was thinking the same. Maybe they'd be able to do a quarterly/bimonthly one? But I'm guessing the price point would be around $40-50 for 5-7 deluxe samples. Other subs... see post
lucyshnoosy
I went to a Sephora store opening on 7/11
Details: The new store opened in Garden City Center in Cranston, Rhode Island. They opened at 10:00.  I got there about 10:10 and there were already lots of people in the store and arriving. I was glad to see they were getting a good response. Everything was so pristine!!! Brand new, untouched items for testers. Perfectly spotless shopping baskets. I wished everything could stay perfect like that. The Sephora staffers were very friendly and helpful. I got lots of individual help trying products, getting advice, and so on. The store was offering a very nice gift with a $50 purchase. It was a (boxed, with cards) Alex and Ani bracelet. I think this was a great choice for 2 reasons: - Alex and Ani is a Rhode Island-based company and their flagship store is right next to Garden City Center.   - The bangle was the “Arms of Strength” Charity by Design starfish bracelet. The starfish has a pretty pink BCA crystal on it.  A&A gives 20% of the proceeds from the bracelet to the Gloria Gemma Breast Cancer Resource Foundation. This is another local, Rhode Island organization. (There were representatives from the foundation at the opening, and info was put in the Sephora bags.) I absolutely love that the store picked a promotion that benefits charity, and that they worked with local companies. This was so much nicer than if they had given away some “made in China” plastic doodad that said Sephora on it. Well done!  :-) There wasn’t anything specifically for Rouges, such as a preview party, and so on. But the bracelet promo was great. (And I loved that it is silver toned, so it goes with my other A&A bracelets!)   All in all, I really liked the store and staff.
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beauty4ashes
HALL OF FAMER beauty4ashes / HALL OF FAMER HALL OF FAMER / replied
Sorry to bring the party down...but that's what we all miss, right?   The way we were originally treated as valued customers to the present of having us beg for itty b... see post
sangova
Birthday gifts and discounts from stores/restaurant?
I want to make a list of all companies we know that say "Happy Birthday" to their loyal customers   Well, of course, we all know about Sephora! Yay I know you can send a digital gift from benefit for a free eyebrow wax or make-over Bodyshop - $10 off if you have their membership Anthropologie - 15% off card Angus Stake House gives a free dinner (if I remember correctly) for your first birthday as their member   What other companies do treat their customers for a special occasion? Let's share! 
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sangova
HALL OF FAMER sangova / HALL OF FAMER HALL OF FAMER / replied
Oh, cool! Will do :))  see post
alexisjoypotter
Can i return a product at sephora if i dont have a receipt?
I had bought the bareminerals mineral foundation and I noticed that it made my skin look cakey even when I only put a little bit on. I want to return it but the cashier did not give me a receipt. would I be able to get my money back? (the product is in my purchase history)
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beauty4ashes
HALL OF FAMER beauty4ashes / HALL OF FAMER HALL OF FAMER / replied
I thought to ask Sephora because many stores I shop I get emailed receipts for my records.  If it's email receipts, I can easily manage my folders from different stores... see post
sophiieee
Returning without receipt
I love Sephora's return policy, but does anyone know why they ask you for government issued ID? What do they use that information for?
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STILLLVSEPHORA
BEAUTY MAVEN STILLLVSEPHORA / BEAUTY MAVEN BEAUTY MAVEN / replied
Like many other retailers, they keep a database of your returns to discourage fraudulent activity.  Also if you get to a certain dollar amount returned with no receipt, ... see post
JesaH
Samples?
If I go into a Sephora store am I able to get a couple samples of different foundations? 
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi JesaH, When visiting your local store, a cast member will be happy to make you a sample of any products that we carry upon request. They can also answer questions f... see post
FirstLadi
Mystery shopper
Sephora need to randomly choose some of the VIB/ rouge to be mystery shoppers in the stores. Not the ones they frequent but different ones to see how they are treated. I will be the 1st to volunteer because i'm fed up with being misunderstood by some of these SA's!!!  You wouldn't believe some of my horror stories. I wish I could secretly video and record some of my shopping experiences and send them to you. The sad thing is....I know I'm not the only one. Spoiler (Highlight to read)    
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laura819
BEAUTY BOSS laura819 / BEAUTY BOSS BEAUTY BOSS / replied
I agree - I have only had one bad experience and I complained somehow...maybe on their Facebook? Which resulted in a couple of calls with the store manager who was super... see post
callmefafi
Another disappointed visit to a stand-alone!
So yesterday, I was out and about with a friend helping her find a new handbag and couldn't help but walk into Sephora.  It was calling me.  I haven't made a big purchase in months.  i only visited to pick up some Purity cleanser.  So, I went in and walked around picking up some more cleanser for me and my daughter, 3 Little Wonders from OH, a mini JM Argan Light oil, and a MIA2 brush head.  Being a VIB rouge means nothing in the big stores.  I guess they see it all the time now so it's not as if we should be treated differently.  I didn't receive one sample...not even at checkout.  The associates actually just pointed me to the areas that I needed and didn't even walk me over to them or ask me if I needed assistance.  The only thing that was good is that I remembered that I had a 10% off email for my next purchase.    I want to love Sephora again but they are making it extremely hard.  Anyone have any suggestions for me...??
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mrsbaine
HALL OF FAMER mrsbaine / HALL OF FAMER HALL OF FAMER / replied
Yes!!! Social media for sure will get you results from the company. I've done it several times with brands and other companies. I have done a fair amount of shopping at ... see post
not20something
Bought UD Naked and do not like but threw away box and receipt, will they let me return it..?
I bought the original UD Naked palette and intensely dislike it. Dummy me threw away the box and receipt. Will they let me return it or exchange it?  Thanks.
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not20something
SCENE QUEEN not20something / SCENE QUEEN SCENE QUEEN / replied
Thanks for the replies. Kind of figured it might depend on the individual store. I do plan on calling first, as the closest Sephora to me is a good hour away. So I plan ... see post
nebel
New Store Excitement!
I just got an e-mail that my closest sephora is renovating and re-opening in a larger space in the mall (bridgewater, NJ)  I am SO COMPLETELY EXCITED because even though they were the closest, they were the smallest.  YAY SEPHORA!
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lucyshnoosy
HALL OF FAMER lucyshnoosy / HALL OF FAMER HALL OF FAMER / replied
Okay, it's now July 5 and so far no word of a special Rouge event connected to the store opening.  I hope they do have something!  :-) see post
ghkim
Writing reviews about Sephora employees
often when i go into sephora, they give me a website to go to in order to write a review of my experience. does anyone have a link to that website? i keep forgetting to write reviews and then when i'm ready, i can't find the website.
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi liedergirl- Thanks for the positive feedback!  Please visit > http://survey.medallia.com/sephora/usa to complete our store survey. Thanks! :) -Laura   see post
kittichick
Missing part of Ulta order - Warning: Moderate Venting
I'm normally a pretty big Ulta defender. The store near me typically has very good customer service and, although they don't carry many of my favorite brands, they do carry many I do like and - here's the big thing - they have some seriously awesome GWPs. And I am a total sucker for GWPs.   Thus was the case last week when I got an email from Ulta advertising a huge 24-piece GWP (!!) with $150 purchase, only for Platinum members. Holy - 24 pieces!! Here's a pic from the email:     So I get it. Or rather, I order over $150 worth of products and add it to my order. Because - seriously, that's a huge GWP!! I was so psyched! Until today when I get the order and it's not there. IT'S NOT THERE!! ::insert string of expletives here::   I called Ulta and they're all out of them. They will send me a gift card to make up for it, which is nice, but if this GWP is actually worth the $300 the email claims, I can't imagine a gift card big enough to compensate for it. And the fact that this was the first cool perk for being a Platinum member I've received, I'm particularly bummed.   I know in the grand scheme of things, this is a teeeeeeeeny tiny event. But dang it... I felt the need to vent. And I figured some of you guys would understand the PAIN.   ETA : Over 24 hours later and I still haven't heard back/ received the email with the compensatory gift card. Maaaaybe it's because they need to jump through some extra hoops to send me a big enough gift card! /pollyanna
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kittichick
HALL OF FAMER kittichick / HALL OF FAMER HALL OF FAMER / replied
That's awful!! I really thought that they were making a serious effort to improve their customer service. Guess that didn't last too long. :P see post
akhorounjaia
What does Sephora do with used returned products?
kayrachael
SCENE QUEEN kayrachael / SCENE QUEEN SCENE QUEEN / replied
If it is something that is in a pump, tube or lightly touched palette; it does get made into a tester. Anything like eyeliners or mascaras go right in the trash. Fragran... see post
MsChrissie
Sephora is coming to Australia!!!
Just wanted to share my excitement. Sephora is opening it's first store in Australia within the next 12 months. My nearest store will be less than an hour airplane ride away..lol! My first order in Australia will be the Sephora Favorites Rollerball set. That is all.
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MsChrissie
BEAUTY BUFF MsChrissie / BEAUTY BUFF BEAUTY BUFF / replied
Re: Rouge- really hope so, but unfortunately I think we are going to start from scratch. Totally agree about Mecca, a bit of healthy competition should be good for ever... see post
Ririn
Color IQ Experience
Have you tried the Color IQ at your local Sephora? I'm very tempted to give it a shot. Were you pleased with your results? Is this service available at all Sephora locations?   Thanks!
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sjpayne
BEAUTY GURU sjpayne / BEAUTY GURU BEAUTY GURU / replied
I actually just had it done yesterday.  She used three spots on my face and it turned out much darker and yellower than I thought I was.  Now I'm thinking I should go ba... see post
voodoocat
JCPenny gift cards valid at Sephora inside JCP?
Can I use a JCPenny giftcard at the Sephora inside JCP in the store?
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weeeeweeeeeee
HALL OF FAMER weeeeweeeeeee / HALL OF FAMER HALL OF FAMER / replied
Yes.   Sephora and JCP gift cards are accepted in JSPSephoras.     see post
misscg
Poorly Stocked Sephora Stores
Although I prefer shopping in store as much as possible I find myself having to order online anyway because everything I want is OOS. This has happened on several occasions, at different locations, and even when there's not sale going on. And it's not like I'm looking for popular items like ambient blushes, the palette, or sets, its a single random eye shadow or primer. It's annoying and reflects bad on the store and my overall perception of shopping at sephora. Like not only can't I get anything of my rouge status but I can't even get the shadow i'm looking for? Guess I'm ranting but seriously some stores needs more stock, empty shelves are not attractive.
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Crazy4Sephora1
BEAUTY BOSS Crazy4Sephora1 / BEAUTY BOSS BEAUTY BOSS / replied
No offense, but if you truly want to see empty shelves, go into an Ulta.  It takes months to get products back on the shelves. see post
juicytulip
What's the process for getting a sephora in one's town?
Asking the question on BT? Written letter to Obama? Selling ones soul? How does this happen exactly? 
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notcreative
HALL OF FAMER notcreative / HALL OF FAMER HALL OF FAMER / replied
My husband just informed me that they are opening a Sephora in the new mall they're building near his work. Yay!  That is only a little over 20 minutes away. It will be ... see post
mberteig
How to you change or delete an online reservation?
Hi everyone,   I made an online reservation for a makeover, and now I need to change the time of the reservation.  I cannot figure out how to do that.  Does anyone know?   I did not receive an email after I made the reservation, nor is the reservation visible from my account, so I have no idea how to access it.   Should I just call the store directly?   Thanks!  
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mberteig! If you ever need to make changes to an existing reservation, please contact the store directly. They'll be able to help!  Cheers! Kevin see post
CJRinMKE
Shopkick Points in JC Penney stores
Does anyone know if people get Shopkick kicks when purchasing Sephora items INSIDE of JC Penney stores? I'd LOVE to get 3x fragrance points AND earn Shopkick points  
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weeeeweeeeeee
HALL OF FAMER weeeeweeeeeee / HALL OF FAMER HALL OF FAMER / replied
How frequent can you redeem gift cards? :D :D see post
Curlzarlise
PRO DISCOUNT
I understand Sephora can't offer a pro discount on all the brands they carry but couldn't they offer one on their house brand?  I love their Pro line of brushes and would love to stock up on them for my kit but they are sooooo expensive I just can't afford to.
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alltheshiny
BEAUTY BOSS alltheshiny / BEAUTY BOSS BEAUTY BOSS / replied
I just saw some posts (on twitter and Instagram) from The Makeup Show that Sephora was signing MUAs up for some kind of new pro program. (The pictures and posts were fro... see post
katelynnshay
Prom makeup help?!
My friend and I want to get our makeup done for prom. I'm a VIB Rouge member (I get mine done for free) but I recently spent $60 there on murad products . I was wondering if I could bring my receipt in so my friend can get her makeup done since it's over $50. Does that count or does it have to be what they used ?
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katelynnshay
SCENE QUEEN katelynnshay / SCENE QUEEN SCENE QUEEN / replied
I always get my makeup done by the same girl there (: haha thankyou everyone (:  see post
IttyxBittyxMe
Question about a return
Soooo my wallet has disappeared into the nothingness unfortunately. I would like to make a return that I have the reciept for but I'm not sure if I'll actually need my lisence or not. I mean I have all the information on the card if they needed say the DL number and expiration date, but I'm not sure how well that would work.   Simple verson: Can I make a return with a reciept without my DL?
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ivyxox
HALL OF FAMER ivyxox / HALL OF FAMER HALL OF FAMER / replied
If you return an item with receipt, no DL is required. If you return an item w/o receipt, they will need your DL info for tax and auditing purpose, also to track the am... see post
itscarin
Does Sephora ever send out invites?
I just noticed that a local Sephora was holding a special event.  Does Sephora have a system for sending out reminders about special events?
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Brie514
BEAUTY PRO Brie514 / BEAUTY PRO BEAUTY PRO / replied
I don't think they have a way to do it. I've asked the store manager at my local store to email me so that I'm able to find out about them.   Unfortunately, the proble... see post