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Separate rooms for Make overs
Just an idea but one I would love to see. I always see make overs happening in the middle of the store. And although all the make up is there and others can watch for educational purposes I never had one done because its so open. Having a private consultation in a separate room would be ideal. You wouldn't have to worry about people watching you and you could be more comfortable asking questions. Is this a possibility? How many of you would like to see this? If you got a make over was it a good experience?
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BEAUTY MASTER GennX / BEAUTY MASTER BEAUTY MASTER / replied
I've made appointments for custom makeovers (45min) several times, go in completely barefaced after washing my face before I get into the car to head over, and my local ... see post
Have you ever felt like you were being shamed for what you spend at Sephora?
Yes, I enjoy beauty and I spend a lot at Sephora, but while shopping at the Westfarms Mall in CT on Friday, I felt like I was being shamed by one employee for reaching the Rouge level so early in the year.   I was at the checkout and the associate that was assisting me was wonderful and very cheery, and when she scanned my card she told me that I had re-qualified for Rouge.  When the associate next to her heard, she said "What, already?" in such a condescending tone.  The client she was assisting asked what that was and the associate said "She already spent $1,000 here since January!" and the two of them went on talking about how much money that is and how could someone spend that much so quickly.  Then of course they scoffed when they heard me being told I have over 5,000 points.  Everything about it made me feel like junk.     I have never felt this way shopping in store, but I felt so embarrassed after this encounter that I just wanted to get out of there and not go back.  I am not ashamed about what I spend my money on, because of course I only buy what I can afford and that is nobody's business but my own.  I generally choose to shop at Sephora because I have had good experiences in the past, but I feel like I will probably find another Sephora location to go to, or do my shopping online and at other retailers where I feel more comfortable.   Has anything like this ever happened to you in store?  I would feel a little better if I weren't the only one that has had to go through something like this!
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HALL OF FAMER annec322 / HALL OF FAMER HALL OF FAMER / replied
Well this is why I don't like that store.  And why I went out of my way to return to them instead of the better SiJCP.  Take that bad Sephora!  Lol see post
In-Store Beauty Makeovers! Questions
I was thinking about going to a Sephora and getting one of the makeovers...Can anyone tell me how it works? I don't want them to put horrible makeup that's not my style on and then I be persuaded to buy it. I just want a killer make over where I can try to products I want to buy and be given advice on what looks best and application techniques? Any advice??
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HALL OF FAMER IttyxBittyxMe / HALL OF FAMER HALL OF FAMER / replied
It can be ANYTHING in store. So if it's a $50 perfume, cologne, brush set, eyeshadow palette, doesn't matter. It just has to total over $50 before tax.  see post
Can I exchange my makeup without the receipt and box?
I have had this makeup for a few weeks and I had expected to like it so I threw away the reciept and box. It was a powder contour and a eyebrow pomade and a mascara. Turns out the color was all wrong (I got a dark auburn color because of my red hair but my red hair fades too fast to use such a dark color) and the powder for contouring makes my skin look dirty instead of scultped. The mascara just looked unnatural haha. So i was wondering if i can exhange these for something different without the reciepts (and i kept a box for only one of the purchases) and i'd like to switch it out. Will they let me? will they let me do all three? 
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sw123 / FRESH FACE / replied
Sephora is able to look up receipts for purchases made in store, but not online as of now. see post
What does Sephora do with used returned products?
BEAUTY MAVEN candyrivera / BEAUTY MAVEN BEAUTY MAVEN / replied
I'm not 100% on what they do, but I do know some locations will resell the products if they're not used. My husband went searching for the naked3 palette for me when it ... see post
Tarte brand rep in store
I just wanted to share that I had the nicest experience with a Tarte brand rep in my local Sephora store last week. I commented on an employee's cute flower crown and she told me the Tarte rep brought them. She also suggested I go try out a new eye look with Ashley the brand rep. Ashley was fantastic!    She took the time to give me a whole face look, not just eyes! She talked with me about My skin concerns (deep dark circles and dry skin) and suggested some new things to try. She even made me an eye cream sample!    I truely appreciate that Sephora will do so much to train thier artists, and will invite others in store too. So much fun!!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @plm95!   That's wonderful to hear! I'm so happy you had a great experience at the same location. If you'd like me to forward this to our Retail Division, please ... see post
Writing reviews about Sephora employees
often when i go into sephora, they give me a website to go to in order to write a review of my experience. does anyone have a link to that website? i keep forgetting to write reviews and then when i'm ready, i can't find the website.
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aakriti / FRESH FACE / replied
Caroline did an awesome job for doing my makeup at a wedding reception. Good job and thank you :) see post
New Sephora Opening Up in My City!!!
We already have a Sephora in London but I wasn't in to makeup when it opened so I don't know what to expect from the grand opening. Is it similar to a rouge event? Will there be any brand reps or deluxe samples? I'm considering taking the day off work but don't want to waste the vacation day if it's not worth it. Any advice is appreciated!  
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BEAUTY GURU brennab / BEAUTY GURU BEAUTY GURU / replied
So I did end up taking the day off. I showed up right as the store was opening. There must have been at least 100 people waiting to get in. It was a madhouse! This store... see post
MUFE Event
I went to my local Sephora at JCP's MUFE event this past saturday, and although online and in emails it said "no purchase necessary" for the free gift (I think it was a mini of one of their primers), the store associate I talked to said I could only have it if I purchased something specifically from MUFE. I just restocked on their Full Cover concealer and don't use anything else of theirs so I didn't want to buy anything and therefore didn't get the primer, which I've really wanted to try out Did anyone else encounter a similar problem
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BEAUTY MASTER GennX / BEAUTY MASTER BEAUTY MASTER / replied
I'm not sure - I'm closer to a standalone Sephora in the nearest mall, but my zipcode seems to be why I'm sent mailers for SiJCP at a slightly further away mall.   If ... see post
Reviews
Does anyone know how to delete or update a review? I reviewed something and I do not know how came out to be 2 stars instead of 5!
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HALL OF FAMER melissabt / HALL OF FAMER HALL OF FAMER / replied
Hi Sun23,   I can take care of that for you! You will not be able to update it, we can delete it and you can re-post your review. see post
anyone else annoyed with product availability?
 I like testing the color of the products before I buy them, the swatches on the website are great but I can never tell from them or the description if I'm going to actually like the color and if it will look good on me. I really want to try some of Nudestix magnetic eye color pencils, but the two closest stores that stock them are 2 hours away and crossing the border or 3 hours away. There are at least 28 Sephoras between those two locations that are easier to get to and closer to me, why can they distribute product availability more evenly? I get that the Canadian sephoras never have as much variety but there is 20 sephoras that could have been stocked with it closer to the Detroit area, instead of all the way in Lansing.
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How do you become a VIB Rouge member?
How do you become a VIP Rouge member?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Miller131,   To qualify as VIB Rouge you must spend at least $1000 on merchandise within a calendar year. Once you qualify your status applies to the current year... see post
returns
I bought a foundation I hate at the middle/end of April in a Sephora. My entire order summary is online on my account but I do not have the receipt or the packaging. I also do not have a Sephora near me so I really want to return it by mail. How do I do that?? 
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BEAUTY GURU callmefafi / BEAUTY GURU BEAUTY GURU / replied
Some JCPenny stores have Sephora stores inside of them.  You might want to try this route.  My nearest stand-alone Sephora is 45 minutes away...if there are no cars on t... see post
Anastasia Beverly Hills Artist Palette
Hi ! i wanna ask about the Anastasia Beverely Hills Artist Palette. Is this palette available in Canada's  Fairview Mall in Pointe-Claire  ? cz the Store availability online service mentions that the palette is available in the store , but a friend told me that she went and it was not available. 
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BEAUTY BUFF ClaireCh / BEAUTY BUFF BEAUTY BUFF / replied
Yeah u r right. it was on the back. i went and purchased it :) see post
Question! Which sephora store is the best one in the Toronto area
Hi beauties! I'm going to Toronto this weekend with my friend who has never set a foot in a sephora store. We live 8 hours north of Toronto. So with that being said, I want to bring her to the best sephora store! Could you please tell me wich store you like the best and why! (Yorkdale, Eaton center, Square one) also im not very good on highways so which store is the easiest to get to without getting lost!    
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BEAUTY GURU dyslexia / BEAUTY GURU BEAUTY GURU / replied
Bloor Street is the best in-the-city, as, long as they stock what you are looking for. It's not huge, but management at that location take customer service seriously, un... see post
Question for Tampa BTers
Is the Sephora at Citrus Park Town Center (Tampa, FL) a large store with a variety of brands?  If not, which location in this general area is the better store to go to?  My son has a bowling tournament down in that area, and I thought I'd hit up one of the Sephoras there.   TIA
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BEAUTY MASTER ragdoll4mom / BEAUTY MASTER BEAUTY MASTER / replied
Thank you Shapeshifter. see post
Does anyone know where I can find the store's current playlist?
HALL OF FAMER kalex / HALL OF FAMER HALL OF FAMER / replied
Sephora stopped offering their playlists last year.  :(   see post
The World Of Sephora
Hearts posted an awesome picture of one of her local Sephoras and it got me thinking - What does Sephora look like around the world? My store is tiny and cramped in comparison to some of the images I found via a Google search - but it's my store - it's comfy and I feel at home there, so I love it regardless. But how awesome would it be to go to one of these other stores?!   Check this out (pictures posted below in thread):
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BEAUTY WHIZ Guessgal / BEAUTY WHIZ BEAUTY WHIZ / replied
All I can say is wow! Apart from my local sephoras in Ontario, I've been to the one in Montreal, but they're nowhere near as gorgeously grand as this one! Thanks for pos... see post
Rouge event — on a positive note!
OK, so I know some folks didn't have the best Sephora experience yesterday at the Rouge event. But how about we give a little bit of love, though, to the people who tried to make it a good one!   I want to say my thank you's to Justin (both of them!), Ally, Val, the store director (Michelle, I think) and the lovely girl in fragrance with the awesome Deva curls (we gushed over each other) at the Burlington, MA store! I had a fun time — you made me feel welcome and appreciated! (((HUGS)))   Add your fave SAs to the list!
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HALL OF FAMER shadetertiary / HALL OF FAMER HALL OF FAMER / replied
I was also there! I missed the TF rep and they were out of fruit by ten when I arrived, but I loved the event.  Everyone was wonderful. see post
What do I need to return something I bought online in a store in Canada?
SIGHTSEER jr30 / SIGHTSEER SIGHTSEER / replied
Great thank you!   see post
ghd eclipse
I just purchased the ghd eclipse in-store and recently discovered it is on amazon for $212.36 with free shipping (prime). Is there anyway I can get a price match from Sephora??
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Can Sephora wax my eyebrows?
I am needing to learn how to do my brows (fill them in, ect). I was wondering if why I am in there they could wax them? I know Ulta has the Benefit Brow Bar but I wasn't sure if Sephora had any program like that?   
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HALL OF FAMER melissabt / HALL OF FAMER HALL OF FAMER / replied
Hi Kgtbug,   Sephora does not actually does not offer a brow wax type service however, our Cast Members will be glad to help you fill them in!   http://www.sepho... see post
Makeover at JCPenney Sephora?
I was wondering if you offer a full-face makeover at a JCPenney Sephora as well as how and if you have to schedule a full face makeover at a JCPenney Sephora.  The store finder doesn't say it does, but I witnessed a girl getting one the last time I was there.  
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BEAUTY GURU kelloua / BEAUTY GURU BEAUTY GURU / replied
Yeah, I would try giving them a call.  If this is in fact something they do they should be able to book it over the phone. see post
foundation
can we bring our own tiny container and pump 1~2 foundations that i want to try? cuz i dont wanna buy the full and realize it don't work for me then reture
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
The key is to ask. Any Sephora and department store counter have empty sample bottles. Note Sephora makes samples from testers, department stores have hidden, made for t... see post
Price adjustment on purchase?
Hi! I have a question regarding price adjustments. I purchased a Clarisonic Mia 2 on March 30th. I then received an email coupon for 15% off through April 10th. I called the 877 number and was told the only way to get a credit for the difference would be to return it and purchase it again with the coupon, since the coupon was not valid at the time of my purchase. Is there a way to do it without returning it? I also have a 20% off coupon from another retailer, but I would rather keep the product I already purchased. That $23 would really mean a lot to me =)
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SCENE QUEEN SarahJ9 / SCENE QUEEN SCENE QUEEN / replied
I called Sephora and was told they do not do price adjustments, they must be returned and repurchased.  Is this true?   see post
Custom Makeover
Despite being a guy, I've always been in love wiht makeup, but haven't really gone too deep due to the social stigma behind it. Now that I'm older, I'm feeling braver and wanted to start investing in makeup, while also getting my first makeover. However, due to embarrassment, I was wondering if the makeover could be done in private, or at least in a covered area of the store. 
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HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
Hi, iTenshi!   Check into the below thread for some insight of how makeovers and consultations are performed in Sephora. A user inquired if private or closed consults ... see post
Prices more expensive in store?!
I just purchased an Anastasia brow pencil from Sephora in stores for $30 this morning. And than i checked online this afternoon, and noticed that it's priced at $27. Is it always more expensive to buy in store compared to online? Never noticed this since I always buy online...(also the smashbox contour kit was same price online and in store)   I just think it's kind of unfair since I could have got more samples and used a code online, guess I will be returning the pencil tomorrow and repurchasing online even though it's $3, just does not sit right with me. 
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
It's toll free for US and Canada :) see post
Wrong product!
Hi, I bought the wrong Chanel perfume by mistake in Paris. I still have the packaging and receipt, but I am now back in London. How can I return or exchange the item? Thanks.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi dawnbunny,   I am so sorry to hear that! For details or questions about how you can return or exchange the product you will have to get in touch with Sephora Fran... see post
Is there a sephora store in London, UK?
HALL OF FAMER melissabt / HALL OF FAMER HALL OF FAMER / replied
Hi Merymer,   We do ship to the UK! Please click on the ship international button to start the checkout process. see post
JCPenny gift cards valid at Sephora inside JCP?
Can I use a JCPenny giftcard at the Sephora inside JCP in the store?
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HALL OF FAMER TheSocialQuota / HALL OF FAMER HALL OF FAMER / replied
No. see post