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Price adjustment on purchase?
Hi! I have a question regarding price adjustments. I purchased a Clarisonic Mia 2 on March 30th. I then received an email coupon for 15% off through April 10th. I called the 877 number and was told the only way to get a credit for the difference would be to return it and purchase it again with the coupon, since the coupon was not valid at the time of my purchase. Is there a way to do it without returning it? I also have a 20% off coupon from another retailer, but I would rather keep the product I already purchased. That $23 would really mean a lot to me =)
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SarahJ9 / FRESH FACE / replied
I called Sephora and was told they do not do price adjustments, they must be returned and repurchased.  Is this true?   see post
What does Sephora do with used returned products?
I asked this in a free standing store one time, and the SA told me that they damage out some products, ship some back to the warehouse, and put the rest in a bin. When a... see post
Custom Makeover
Despite being a guy, I've always been in love wiht makeup, but haven't really gone too deep due to the social stigma behind it. Now that I'm older, I'm feeling braver and wanted to start investing in makeup, while also getting my first makeover. However, due to embarrassment, I was wondering if the makeover could be done in private, or at least in a covered area of the store. 
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Hi, iTenshi!   Check into the below thread for some insight of how makeovers and consultations are performed in Sephora. A user inquired if private or closed consults ... see post
Felt bullied and hurt by sephora SA today.. A New return procedure?
Sorry for the long rant but I need to get this out, it's eating me up inside..maybe I'm wrong maybe I'm not. But I feel upset nonetheless.    I went to sephora to return a couple of items today..I brought up to cash 1 item to price check on and took out my returns. She told me the price and I said no thanks since it was $4 less online at sephora's site so she put it away. I took out my items and told her only 1 didn't have a reciept (I mention its in my purchase history I'm sure) and rest I do have receipts and yes products have been tried. She proceeded to scan then inspect while asking reason for return which I know is fine and normal..So the first non receipt item I say I bought it in dec I think and the liquid lipstick set seems separated as with initial use it squirted oil out instead of actual color and she gives me a smug look and proceeds to squeeze each tube in the set and show me like I'm wrong..then the second item she scans I had the receipt but realised it was the wrong one (brought the survey portion in bad I was in a hurry) so I say I'll bring the item back with proper receipt so she says its scanned already so she will just process with that other item, I say fine and think to myself I'll use the store credit anyway then  she scans the final item that was an online purchase that thankfully I had the invoice for and reason was that the item arrived defective and she looks at me like I damaged it. I say I got it yesterday and that's how it was..another smug look with a very sarcastic "ahuh". Then when all is done, she refunds just my online purchase to my cc then she says ok so what are you buying and suddenly in a high pitched voice, where's the other item you just had it was just here ( price check item that she put away)..she acted like I slipped it in my purse, so I mention I didn't want it remember you put it away and that I'm ok with merchandise credit today coz I don't have time to look around, my kids crying but she says "no you can't and go get something for exchange only" . I feel so humiliated and speechless and in my panic I grab whatever coz I need to tend to my kid at that point it had already taken so long. I felt like she bullied me into buying and I would have appreciated if she mentioned a new policy change or whatever when I told her i didn't have a she then hands over the new receipt with my new products and it has red stamps all across with "exchange only".    Thank you sephora for making me feel like a criminal today. I know I dont matter to you. 
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In the past, when I wanted to escalate something, I asked for the supervisor.  I've never had to go above the supervisor of the person on the initial call.  However, I w... see post
Prices more expensive in store?!
I just purchased an Anastasia brow pencil from Sephora in stores for $30 this morning. And than i checked online this afternoon, and noticed that it's priced at $27. Is it always more expensive to buy in store compared to online? Never noticed this since I always buy online...(also the smashbox contour kit was same price online and in store)   I just think it's kind of unfair since I could have got more samples and used a code online, guess I will be returning the pencil tomorrow and repurchasing online even though it's $3, just does not sit right with me. 
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It's toll free for US and Canada :) see post
Wrong product!
Hi, I bought the wrong Chanel perfume by mistake in Paris. I still have the packaging and receipt, but I am now back in London. How can I return or exchange the item? Thanks.
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Hi dawnbunny,   I am so sorry to hear that! For details or questions about how you can return or exchange the product you will have to get in touch with Sephora Fran... see post
Is there a sephora store in London, UK?
Hi Merymer,   We do ship to the UK! Please click on the ship international button to start the checkout process. see post
JCPenny gift cards valid at Sephora inside JCP?
Can I use a JCPenny giftcard at the Sephora inside JCP in the store?
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No. see post
Sephora Pro Team
As a professional makeup artist for 7 years with published editorial work, celebrity clients and such, where does one can apply to be part of Sephora Pro Team? :-) Thank you.
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nkkglvn73 / RISING STAR / replied
Hello I have received my cosmetology license. I know that a lot of other businesses involved with cosmetics and cosmetic tools offer a pro program where there is a 20%/ ... see post
out of stock online
If an item is out of stock online, do your stores ship for free to anywhere in the U.S?
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Hi GreeneyedDame,   Masaya is correct - you cannot request to have an item sent to you from a store, or request for item to be sent to a store for pickup. The find i... see post
Brand Reps In-Store
*heads up, this IS a rant*   So I went into Sephora today looking for a new moisturizer. My skin has been insanely dry lately, and my Sheer Transformation is doing literally nothing. Normally I have normal skin - I think the dryness is from my new cleansing routine, I've heard the Fresh Soy Face Cleanser has been drying out a lot of people. Anyway, I go into the store and head to the SkincareIQ device. I enter in my concerns, skin type, all that. I start looking at a cream from FAB and trying it on my hand when the brand rep walks up to me.   "Oh, you're looking for a new moisturizer?" I respond politely, she asks me my skin concerns, we go back and forth a few times, and she pulls me over to her brand, Ren. Tells me "Now, this has no parabens, silicone, or fragrance to it, all of which you said were important to you."  ... I said I didn't want it to feel oily. But alright. I took a sample of it and later tried it on in store.   Wouldn't you know it? My face is shiny, my skin is bumpy, and an hour later the flakiness is coming back.   I hate dealing with brand reps. I understand it's their job, but what if I had decided to buy that? I would've paid for and had to return a product that was terrible for me because she doesn't know anything about other brands that would be better for my skin. Her job is to try and get as many people to purchase her brand as she can, sometimes ignoring their actual skin concerns.    Sorry for the rant. Thanks for letting me vent <3
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Whenever I am not sure if someone is a brand rep, or get a feeling they might be (like if they are only recommending one brand) I ask them, do you work for Sephora or do... see post
Dissatisfied rouge
As much as I like my stand alone Sephora cause it has the widest selection, and as much as I like the ladies there.. there's one recent incident that made me disappointed.   When the KVD contour kit came out, I was hunting it online, checking to see when it would hit my store. I even went to the store and asked around just to see if they had it in the back but they didn't. Note the only reason I did that was because it would show on stock online.  Well. One of the ladies there told me to leave my details (phone number and name) and that she'd call me as soon as it hit shelves because she knew I was a VIBROUGE. I even think it was the manager that wrote the note down but I'm not too sure about that. Well, long story short, I ended up buying my contour kit at the jcp that I avoid going because of bad service and distance.. but that time I was treated awesomely and they even brought the product from the back since they hadn't even shelved it yet.   To this day, I'm still waiting on the supposed call I as going to receive about this contour palette from my stand alone sephora. And I know it's already been there, they just ran out.. but hey, I guess they don't really care who buys it or what promises they make to a loyal rouge as long as they get their sale. This is the first time I'm truly disappointed in that store. I'm actually going today to return a dud item. And probably purchase something to feel better.. makeup addict logic.
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IT GIRL pakleadr10 / IT GIRL IT GIRL / replied
I feel you 100%!!! I had something that I (or bf) had order online & never used it for over a month, wanted to return it & exchange for something I would be putting to u... see post
Rant: Stop Being So Stingy With Samples Sephora Stores!
Can someone explain to me why Sephora stores are so stingy with samples? I have gotten so turned off from shopping at any Sephora location this past year. I can't be the only one who now only buys online because the SAs lie, refuse to give out samples and act as if you are personally inconveniencing them and taking money out their pocket by asking if there are any samples for the day or if you can get one for a specific product. I have been to numerous stores only to be told "We don't have any" when I can clearly see boxes full behind the counter. I have also been told that the only samples I could get are the ones redeemed for points and "They will make you any sample you want", but my apologies if I don't want to put something on my face that a million people have stuck their dirty fingers in or used (particularly the case with jars/tubs and most makeup). All the testers are breeding grounds for nasty bacteria. Despite their claims that they clean everything regularly, I have seen tons of people apply lipstick/lipgloss/mascara using the brush it comes with, then putting it back and contaminating the entire product. I don't share mascara with my friends, so I definitely don't want to with 100 strangers.    I am always tempted to just cancel my purchase and go home and buy it online when I am told there are no samples. There is no reason to waste my money there and get no samples when I can order from home and get at least 3 foils and a deluxe sample (often more) for free, along with free shipping. Does Sephora still not realize that samples encourage us to buy more products? I cant tell you how many products I have bought full sizes of only because I got a free sample, tried it and loved it. There have also been many products I thought I would love, but tried a sample of and hated, therefore not wasting Sephoras time or money by buying it, hating it and returning it. They should be throwing samples at us left and right and offering samples of products when we ask for recommendations. Especially to us Rouge members who have spent thousands. We shouldn't have to ask and receive weird looks and attitude, they should just put them in your bag at checkout. During one of the only pleasant experiences I have had at Sephora, a trainer for the company who helped me told me that anytime you go to the counter and ask for samples and they say "we have none" that they are lying. He showed me that almost all the drawers under the displays are filled with samples and back stocked product and that they have foil or deluxe samples for most products (despite them always trying to make you one from the tester). He also told me that most of these samples are given to Sephora by the companies for free, so there is no reason they should be stingy with the samples because they cost them nothing and encourage you to buy more products. You would think that Sephora would want to encourage us to shop in store where they can convince us into buying more and not lose out on money they pay for the free shipping that rouges get. I would go to my local Sephora all the time and probably buy more if they actually gave out samples. Who do we need to talk to in order to get a change?   Have any of you all had these issues with Sephora stores? Do you prefer buying in store or online and why? Interested to hear everyones experiences!      
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i could have written this rant myself but thank you for writing it for me! see post
Has anyone else been ignored because of what they were wearing?
Hi girls/guys! I've got a question for you today. Has anyone else been ignored because of what they were wearing? I've had some bad experiences based on what I was wearing. When its a Monday night at 8 pm and I decide to hop in the car and run to Sephora, I am not going to get all dressed up. I walked into the store wearing my naked face and large sweats and a large sweatshirt, I was just lounging around in my bedroom mind you. I am the only one in the store and no one even acknowledged my existence. I stood in front of the MUFE eyeshadows for about 30 minutes swatching different shades and no one came and asked me for help. I had a worker just stand 10 feet away staring at me for a good minute or two without saying anything. Maybe he thought I was going to steal something? I decided to walk the store and see if that caught anyone's attention, but no one would talk to me. I am not the most socially forward person, so I didn't want to go hunt someone down and ask for their help.  Compare this to my experience a week prior. I walk in with a full face of makeup and jeans on with a cute sweater (it was -20 that day) and I am bombarded with people. I get someone who matches and applies my foundation and another who comes and asks if I want a "free spa experience". I had someone come up and hand me a basket and another ask if I needed help finding a brush. I adored that service and was blown away when I walked in on that Monday and was completely ignored. It wasn't the first time I was ignored either, but this time stood out to me because I was the only person in the store.   Has anyone else had this experience or was it just me?  
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When I was young I remember getting awful, dismissive service sometimes in stores and restaurants.  (I have always been soft-spoken and polite, not rude or demanding.)  ... see post
Supposed to be VIB Rouge...
I was not credited the points from my in-store purchase from yesterday. I am finally *supposed* to be a VIB Rouge member, and was expecting to have the associate acknowledge that and give me a new card with the other benefits, just as they had done when I became a VIB member. However, the store was especially busy and the associate took me beside the counter and used a handheld device to ring my purchase. She seemed very rushed and a little flustered; the machine was giving her some problems. She scanned my VIB card and I knew that my purchase was more than what I needed to become a Rouge member, but she said nothing. She mentioned my previous amount of points so I assumed that my card was credited and I didn't want to question her because I knew she was feeling busy - I worked retail for years, I can empathize! Now I wish I had pressed the issue.   I called customer service today, got my points added but had to fill out a form to be sent to someone else to "approve" my Rouge status, which may take up to TWO WEEKS! And she said that they will ask me to send in my receipt! Who has time for that? Keep in mind that I have had to spend over $1,000 to become a Rouge member and I chose to buy 2 pricey Fereo products at Sephora because I wanted the additional points. I could have purchased them elsewhere.   I'm so disappointed that I have to wait just to have someone address my problem, and then have to send in proof when it could have been handled correctly at the time of purchase. This is a warning to future customers that don't want to inconvenience anyone else! You're the one that's inconvenienced in the end.
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I completely agree. Its one thing to be busy but every customer deserves the same quality of great service. see post
When will the Urban Decay "Naked Skin Concealer" be available in Canadian stores?
I know Canadian stores take longer to get certain products in. I live in Calgary, Alberta and I am wondering when we can expect to see this product here?    Thank you!!
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Hi shmems, Every store receives merchandise at different times. I suggest you check with your local store directly for more info! :) -Laura see post
Mascara samples at Sephora?
I'm trying to decide between the Diorshow and Lancome mascaras, but I need to try both of them out first. I don't want to buy both of them then return one if I don't like it, but I don't want to use the testers at the Sephora near me since they're usually really gross. If I ask, will one of the cast members give me a sample of the mascaras, or do they not give mascara samples?
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BMG0321 / FRESH FACE / replied
Hi Jaaaane,    It's been about 4 years that I have been using Lance mascaras and I recently changed for the Dior Show and I am more than satisfied. I did like Lancome,... see post
Does Sephora give free skin care samples in store?
I'm looking to try a new Clinique Moisturizer and don't want to waste the money if it doesn't work.. Please advise.
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Absolutely. They'll also print out the ingredient list with directions if you ask. Usually, you can ask for just about anything able to make a sample of.  (Ie: nothing ... see post
Does Sephora support blogger/vloggers?
I am new to blogging and vlogging and was wondering how much support Sephora gives to people in my situation. I have bought all of my makeup at local Sephora Stores and have plenty of good things to say about them. 
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Hey makaylakillian,    At this time, Sephora does not provide free samples or products for the purposes of being reviewed on YouTube, blogs, or other social media ch... see post
Store NEEDED in Coeur d'Alene, Idaho!
There are 3 Sephora locations in Spokane, WA (about a 40 minute drive from Coeur d'Alene), but there are NO Sephora's in the northern part of Idaho!!   There is a new "Village" near the lake with very nice restaurants, movie theater, very nice shopping and it's an outdoor mall. A Sephora would be PERFECT there!! I know several people in this area (me included) who never drive to Spokane because it's a real pain to do so, we don't like the Spokane area at all, and we want a local Sephora!   Hopefully Sephora will consider this and move one into the new Village plaza! There is an Ulta in Coeur d'Alene, but I never shop there. My heart belongs to Sephora! (Shows since I could be VIB Rouge two times over most years!)        
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Thank you for the suggestion, jennsen! I will definitely forward your feedback to the retail division for future consideration. :)   Thanks for shopping online as mu... see post
Anastasia Beverly Hills
There are tons of AB Hills products available and I know they are very popular however not all products are available at sephora. Is the collection at sephora ever going to expand? 
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I hope so it could bring sephora a lot of money I think their products are very popular ! Good to hear thanks for sharing  see post
40 JCPenney Stores Closing
FYI - to those of you who shop SiJCP, just wanted to throw this out there.  I found it on nbc.   I'm not even sure if these stores have Sephora in them, but hope none of you are affected.
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Not Sephora related but Macy's is also closing some stores.  I think 14 stores. see post
Hair Product Samples
Can you get samples of hair styling products in store? There is a specific product I'd like to try but do not want to spend so much money in case it doesn't work with my hair.
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Yes you can, ask any of the staff there and they can make you up a sample to take home and try out! see post
Consumer judgement
So I'm still young, only 22, but I can't stand the way people treat me in stores, not just sephora. I can't stand going to make-up counters because people don't think i know what i want or that I'm going to try to steal something.    I recently went into a free standing store and the girl working didn't even come up to me when i was swatching products. I asked her two questions and got one word answers. I put the products down and walked out the store.    I am a freelance make-up artist and I graduated from a great makeup school so it really bothers me when I'm not taken seriously. Any one else have similar feelings?
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I have a lot of tattoos and often get followed in stores, which I can't really blame, considering. But sometimes it's a little much. Humor works. Turning around and intr... see post
Rewards Programs
Hi beauties,  Today I went to mac and got two free lippies with their Back to Mac recycling program . Does sephora have any similar program where you recycle empty containers for rewards? What do guys think of the idea. 
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This is awesome ! I love that you can bring any brand yay for recycling, I'm going to start bringing my empties there  see post
How much does it cost to get my makeup done at Sephora?
I want to get my makeup done for a concert. I want the makeup to be kinda crazy to! Will Sephora do this? How much does it cost? Thnaks!
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I've booked an appointment online for a 45min makeover a couple of times and did a few things that I have found helped my visit go smoothly and left with a look I was ha... see post
Customized makeup application?
I recently became a VIB, and I received a voucher for a free customized makeover. If anyone has had experience with it before, could you tell me what it was like? I mostly just want tips on applying my face makeup, and I don't want any eye makeup done. If I tell the beauty advisor I don't want any eye makeup, will she just do the rest of my face? And how in depth do they go with giving you tips and advice?
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Sammiebaby gave you some really good advice, I just wanted to add a few more things.   I have had several makeovers and I have always requested them not do my eye make... see post
JCP gift card bummer with question...
Hi there, I was just gifted with amazing gift cards and I loaded up my online cart only to find out that the gift cards were only able to be used at Sephora inside JCP. Fine, but at least half of the things in my cart aren't available in the JCP stores. The question is, will the JCP Sephora be able to order those items that aren't in the store for me, therefore allowing me to use my gift cards there? 
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Hi lizzyvaughn,   Unfortunately no :(  The SiJCP gift cards can only be used in-store and the stores are not able to place orders online on using the gif... see post
will sephora have another boxing day sale this year in canada?
everytime i try to find out if there will be one its from posts form about 2 years ago. will there be one this year?
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Yes!  Check this thread for the full scoop, including links to not-yet-live (so temporarily still "out of stock") items: see post
Will Sephora have boxing day sales in Canada?
does anyone know if Sephora Canada will have boxing day sales on Dec 26? Specifically in the Toronto area? TIA!! Happy holidays!
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Yes!  Check this thread for the full scoop, including links to not-yet-live (so temporarily still "out of stock") items: see post