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Worst Return Of My Life
Two weeks ago I made a return to a store in Colorado while I was vacationing in the States. Bought a palette and decided to return it as it just didn't seem as amazing in person. Two weeks later my money still hasn't been returned to me from Sephora. > ~< The sad thing is that no one seems to know how to handle this. When I first (on the 23) called I contacted the VIB Rouge line, who told me to call my bank to 'double check'. Once confirmed there was no transactions from Sephora for the day I made the return I called the store who transferred me to Corporate office, who transferred me back to the VIB Rouge line.  = w= JFC what a headache.  Asked to speak to a manager right off the bat and upon getting a manager she said there was nothing she could do as she was in charge of Sephora.com department. She did however (THANK YOU!!) call the store and spoke to the manager to explain what was going on. They then called me and said I needed to wait until the 28 before they could do anything. So low and behold, called today and they said they will call me back tomorrow and hopefully  be able to tell me what's going on. Mostly a rant. I am so angry. I have spent at least three hours on the phone just because I made a stupid return. I have never had this issue before and I am so frustrated since I have to go out of my way for a mistake that they made. > n< But it did get me thinking (since the SA at the store said she had never seen something like this before) has anyone else had issues with making returns at Sephora? I never had in the past but I wonder if it had something to do with the fact I was making a return to a store in a 'foreign' country so something happened there. Thoughts?
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HALL OF FAMER NailsForLife / HALL OF FAMER HALL OF FAMER / replied
I suggest doing your homework before Sunday's call and as suggested earlier, getting options from your credit card company as to what you can/should do.  That way, when ... see post
Beauty Before Brunch guest
I'm bringing my sister as my guest for the event this weekend, and I've never been before so I don't know exactly what to expect.  Do we have to walk in together, or will they let her in if she arrives before me?
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HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
I like that the usual shopping crowd is smaller. Everyone's experiences range. Some folks like to go to speak with brand reps and try new items while some go in already ... see post
Anyone else been banned by Sephora's outside return monitoring service?
Apparently I'm blacklisted from returns without a receipt now. That's understandable, as Sephora's return policy is so generous and for example they let me return an open, used Clarisonic without a receipt for store credit. That to me is honestly worth being blacklisted for a year.   But I just find it ridiculous that I was banned for making returns without a receipt FOR A YEAR based on 1 return. Anyone have this happen to them, too?       When Sephora customer service tell me I might be banned, I imagined having to return $500 worth of merchandise or the same products over and over. But apparently now I am a marked shoplifter in the Sephora system for 1 return without a receipt, without considering how much money I actually spent at Sephora within say the past 5 years. I'm trying to live a minimalist lifestyle these days. If I don't use it, I'm going to try to return it. And if I can't, I will donate/trash it. I am NOT a shoplifter lol!   I'm sorry but I don't know anyone who gives gifts with a receipt for the person to return the item. My birthday is coming up,...am I now supposed to  warn everyone to make sure they include the receipt just in case I don't like their gift because I can't return it? That's kind of  rude. I'm just blown away.
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HALL OF FAMER annypoo / HALL OF FAMER HALL OF FAMER / replied
Ive never had sephora ask for my ID when I'm returning WITH a receipt, only without. VS asks for an ID regardless of whether you have a receipt or not.  see post
What does Sephora do with used returned products?
IT GIRL Kabblahgirl / IT GIRL IT GIRL / replied
Isn't that what they use for in store samples? see post
Great News for West Houston, TX
I don't know if I'm excited or scared, but I just found out Cinco Ranch in Katy, TX is getting a Sephora! We have a SiJCP but the nearest full store is in a mall almost 30 minutes away. The store is set to open in October. Is it too early to sign up for the grand opening party?!!
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Naked Smoky Release
I was wondering if there will be a Naked Smoky Release Party like they did with Naked 3? 
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Sephora experience at Sephora,Bulgaria (The Mall location)
Dear Sephora HQ, i am starting this topic because this just needs to be said. At Sephora in Sofia abd more specificly The Mall shopping center,you cast member are beyond amazing, you just really need to give them a present. Everytime i set a foot in the particular store i feel celebrated,I literally feel as if my mom owns this place,(yeah,they are that friendly). Every single time no matter rush hour or dead hour there is always smile on their face and tip on their tongues,i can give you a million examples of personal experience with them. I usually browse often there i have never seen the cast memebers talk with friends or family members usually to conversations go like "hey , do you think i gave a good advice to that lady , or i hope she likes the product..." i once was moanig to a friend how terrible i am at doing my cat eye and as i say it a cast member grabs my hand sits me at a chair and starts explaing why i was unable to make it perfect how i can make my technique better and etc... 1:30h hour later i perfect my eyeliner technique, and the store oh lord its the cleanest store i have ever set a foot at, i could literally go and lick the floor with no hesitation, its that clean.They have never mistreated me or any of their customers, and you never get surrounded with cast members who would think that you are there to steal, not even once ! And this is amazing! I dont have anything in common with the staff or sephora there but the love for make up/perfumes its heart melting.  
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi katiemanson,   I'm so glad to hear you've had such good experiences at this store! I would suggest reaching out to Sephora Bulgaria directly through their Faceboo... see post
Shipping SUCKS!!!
This is now the 2nd time I have had a problem with shipping.... The first time...My order was shipped with incomplete address info... and I was never contacted!!! I had to go and hunt down my order!!! PLUSSSSSS They shipped me the wrong shade... Awesome... Now.... Why the *** do they say 3day shipping??  I ordered on the 31st in the am...and it shipped out that day....but they are telling me I will get my delivery end of day the 6th.... I will not be shopping sephora anymore....
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BEAUTY MAVEN dawnreneetm / BEAUTY MAVEN BEAUTY MAVEN / replied
Mine said it you arrive today but its now 10:40pm and still nothing lol. this didnt happen before they started using ontrac  see post
Separate rooms for Make overs
Just an idea but one I would love to see. I always see make overs happening in the middle of the store. And although all the make up is there and others can watch for educational purposes I never had one done because its so open. Having a private consultation in a separate room would be ideal. You wouldn't have to worry about people watching you and you could be more comfortable asking questions. Is this a possibility? How many of you would like to see this? If you got a make over was it a good experience?
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BEAUTY MASTER GennX / BEAUTY MASTER BEAUTY MASTER / replied
I've made appointments for custom makeovers (45min) several times, go in completely barefaced after washing my face before I get into the car to head over, and my local ... see post
Have you ever felt like you were being shamed for what you spend at Sephora?
Yes, I enjoy beauty and I spend a lot at Sephora, but while shopping at the Westfarms Mall in CT on Friday, I felt like I was being shamed by one employee for reaching the Rouge level so early in the year.   I was at the checkout and the associate that was assisting me was wonderful and very cheery, and when she scanned my card she told me that I had re-qualified for Rouge.  When the associate next to her heard, she said "What, already?" in such a condescending tone.  The client she was assisting asked what that was and the associate said "She already spent $1,000 here since January!" and the two of them went on talking about how much money that is and how could someone spend that much so quickly.  Then of course they scoffed when they heard me being told I have over 5,000 points.  Everything about it made me feel like junk.     I have never felt this way shopping in store, but I felt so embarrassed after this encounter that I just wanted to get out of there and not go back.  I am not ashamed about what I spend my money on, because of course I only buy what I can afford and that is nobody's business but my own.  I generally choose to shop at Sephora because I have had good experiences in the past, but I feel like I will probably find another Sephora location to go to, or do my shopping online and at other retailers where I feel more comfortable.   Has anything like this ever happened to you in store?  I would feel a little better if I weren't the only one that has had to go through something like this!
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HALL OF FAMER annec322 / HALL OF FAMER HALL OF FAMER / replied
Well this is why I don't like that store.  And why I went out of my way to return to them instead of the better SiJCP.  Take that bad Sephora!  Lol see post
In-Store Beauty Makeovers! Questions
I was thinking about going to a Sephora and getting one of the makeovers...Can anyone tell me how it works? I don't want them to put horrible makeup that's not my style on and then I be persuaded to buy it. I just want a killer make over where I can try to products I want to buy and be given advice on what looks best and application techniques? Any advice??
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HALL OF FAMER IttyxBittyxMe / HALL OF FAMER HALL OF FAMER / replied
It can be ANYTHING in store. So if it's a $50 perfume, cologne, brush set, eyeshadow palette, doesn't matter. It just has to total over $50 before tax.  see post
Can I exchange my makeup without the receipt and box?
I have had this makeup for a few weeks and I had expected to like it so I threw away the reciept and box. It was a powder contour and a eyebrow pomade and a mascara. Turns out the color was all wrong (I got a dark auburn color because of my red hair but my red hair fades too fast to use such a dark color) and the powder for contouring makes my skin look dirty instead of scultped. The mascara just looked unnatural haha. So i was wondering if i can exhange these for something different without the reciepts (and i kept a box for only one of the purchases) and i'd like to switch it out. Will they let me? will they let me do all three? 
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BEAUTY MAVEN sw123 / BEAUTY MAVEN BEAUTY MAVEN / replied
Sephora is able to look up receipts for purchases made in store, but not online as of now. see post
Tarte brand rep in store
I just wanted to share that I had the nicest experience with a Tarte brand rep in my local Sephora store last week. I commented on an employee's cute flower crown and she told me the Tarte rep brought them. She also suggested I go try out a new eye look with Ashley the brand rep. Ashley was fantastic!    She took the time to give me a whole face look, not just eyes! She talked with me about My skin concerns (deep dark circles and dry skin) and suggested some new things to try. She even made me an eye cream sample!    I truely appreciate that Sephora will do so much to train thier artists, and will invite others in store too. So much fun!!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @plm95!   That's wonderful to hear! I'm so happy you had a great experience at the same location. If you'd like me to forward this to our Retail Division, please ... see post
Writing reviews about Sephora employees
often when i go into sephora, they give me a website to go to in order to write a review of my experience. does anyone have a link to that website? i keep forgetting to write reviews and then when i'm ready, i can't find the website.
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aakriti / FRESH FACE / replied
Caroline did an awesome job for doing my makeup at a wedding reception. Good job and thank you :) see post
New Sephora Opening Up in My City!!!
We already have a Sephora in London but I wasn't in to makeup when it opened so I don't know what to expect from the grand opening. Is it similar to a rouge event? Will there be any brand reps or deluxe samples? I'm considering taking the day off work but don't want to waste the vacation day if it's not worth it. Any advice is appreciated!  
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BEAUTY GURU brennab / BEAUTY GURU BEAUTY GURU / replied
So I did end up taking the day off. I showed up right as the store was opening. There must have been at least 100 people waiting to get in. It was a madhouse! This store... see post
MUFE Event
I went to my local Sephora at JCP's MUFE event this past saturday, and although online and in emails it said "no purchase necessary" for the free gift (I think it was a mini of one of their primers), the store associate I talked to said I could only have it if I purchased something specifically from MUFE. I just restocked on their Full Cover concealer and don't use anything else of theirs so I didn't want to buy anything and therefore didn't get the primer, which I've really wanted to try out Did anyone else encounter a similar problem
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BEAUTY MASTER GennX / BEAUTY MASTER BEAUTY MASTER / replied
I'm not sure - I'm closer to a standalone Sephora in the nearest mall, but my zipcode seems to be why I'm sent mailers for SiJCP at a slightly further away mall.   If ... see post
Reviews
Does anyone know how to delete or update a review? I reviewed something and I do not know how came out to be 2 stars instead of 5!
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HALL OF FAMER melissabt / HALL OF FAMER HALL OF FAMER / replied
Hi Sun23,   I can take care of that for you! You will not be able to update it, we can delete it and you can re-post your review. see post
anyone else annoyed with product availability?
 I like testing the color of the products before I buy them, the swatches on the website are great but I can never tell from them or the description if I'm going to actually like the color and if it will look good on me. I really want to try some of Nudestix magnetic eye color pencils, but the two closest stores that stock them are 2 hours away and crossing the border or 3 hours away. There are at least 28 Sephoras between those two locations that are easier to get to and closer to me, why can they distribute product availability more evenly? I get that the Canadian sephoras never have as much variety but there is 20 sephoras that could have been stocked with it closer to the Detroit area, instead of all the way in Lansing.
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How do you become a VIB Rouge member?
How do you become a VIP Rouge member?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Miller131,   To qualify as VIB Rouge you must spend at least $1000 on merchandise within a calendar year. Once you qualify your status applies to the current year... see post
returns
I bought a foundation I hate at the middle/end of April in a Sephora. My entire order summary is online on my account but I do not have the receipt or the packaging. I also do not have a Sephora near me so I really want to return it by mail. How do I do that?? 
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BEAUTY MASTER callmefafi / BEAUTY MASTER BEAUTY MASTER / replied
Some JCPenny stores have Sephora stores inside of them.  You might want to try this route.  My nearest stand-alone Sephora is 45 minutes away...if there are no cars on t... see post
Anastasia Beverly Hills Artist Palette
Hi ! i wanna ask about the Anastasia Beverely Hills Artist Palette. Is this palette available in Canada's  Fairview Mall in Pointe-Claire  ? cz the Store availability online service mentions that the palette is available in the store , but a friend told me that she went and it was not available. 
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BEAUTY BUFF ClaireCh / BEAUTY BUFF BEAUTY BUFF / replied
Yeah u r right. it was on the back. i went and purchased it :) see post
Question! Which sephora store is the best one in the Toronto area
Hi beauties! I'm going to Toronto this weekend with my friend who has never set a foot in a sephora store. We live 8 hours north of Toronto. So with that being said, I want to bring her to the best sephora store! Could you please tell me wich store you like the best and why! (Yorkdale, Eaton center, Square one) also im not very good on highways so which store is the easiest to get to without getting lost!    
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BEAUTY GURU dyslexia / BEAUTY GURU BEAUTY GURU / replied
Bloor Street is the best in-the-city, as, long as they stock what you are looking for. It's not huge, but management at that location take customer service seriously, un... see post
Question for Tampa BTers
Is the Sephora at Citrus Park Town Center (Tampa, FL) a large store with a variety of brands?  If not, which location in this general area is the better store to go to?  My son has a bowling tournament down in that area, and I thought I'd hit up one of the Sephoras there.   TIA
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BEAUTY MASTER ragdoll4mom / BEAUTY MASTER BEAUTY MASTER / replied
Thank you Shapeshifter. see post
Does anyone know where I can find the store's current playlist?
HALL OF FAMER kalex / HALL OF FAMER HALL OF FAMER / replied
Sephora stopped offering their playlists last year.  :(   see post
The World Of Sephora
Hearts posted an awesome picture of one of her local Sephoras and it got me thinking - What does Sephora look like around the world? My store is tiny and cramped in comparison to some of the images I found via a Google search - but it's my store - it's comfy and I feel at home there, so I love it regardless. But how awesome would it be to go to one of these other stores?!   Check this out (pictures posted below in thread):
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BEAUTY PRO Guessgal / BEAUTY PRO BEAUTY PRO / replied
All I can say is wow! Apart from my local sephoras in Ontario, I've been to the one in Montreal, but they're nowhere near as gorgeously grand as this one! Thanks for pos... see post
Rouge event — on a positive note!
OK, so I know some folks didn't have the best Sephora experience yesterday at the Rouge event. But how about we give a little bit of love, though, to the people who tried to make it a good one!   I want to say my thank you's to Justin (both of them!), Ally, Val, the store director (Michelle, I think) and the lovely girl in fragrance with the awesome Deva curls (we gushed over each other) at the Burlington, MA store! I had a fun time — you made me feel welcome and appreciated! (((HUGS)))   Add your fave SAs to the list!
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HALL OF FAMER shadetertiary / HALL OF FAMER HALL OF FAMER / replied
I was also there! I missed the TF rep and they were out of fruit by ten when I arrived, but I loved the event.  Everyone was wonderful. see post
What do I need to return something I bought online in a store in Canada?
BEAUTY CELEB jr30 / BEAUTY CELEB BEAUTY CELEB / replied
Great thank you!   see post
ghd eclipse
I just purchased the ghd eclipse in-store and recently discovered it is on amazon for $212.36 with free shipping (prime). Is there anyway I can get a price match from Sephora??
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Can Sephora wax my eyebrows?
I am needing to learn how to do my brows (fill them in, ect). I was wondering if why I am in there they could wax them? I know Ulta has the Benefit Brow Bar but I wasn't sure if Sephora had any program like that?   
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HALL OF FAMER melissabt / HALL OF FAMER HALL OF FAMER / replied
Hi Kgtbug,   Sephora does not actually does not offer a brow wax type service however, our Cast Members will be glad to help you fill them in!   http://www.sepho... see post
Makeover at JCPenney Sephora?
I was wondering if you offer a full-face makeover at a JCPenney Sephora as well as how and if you have to schedule a full face makeover at a JCPenney Sephora.  The store finder doesn't say it does, but I witnessed a girl getting one the last time I was there.  
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BEAUTY MASTER kelloua / BEAUTY MASTER BEAUTY MASTER / replied
Yeah, I would try giving them a call.  If this is in fact something they do they should be able to book it over the phone. see post