I was just wondering.. For things they can't make samples out of, do they keep samples that the companies send over to give out? I know they have samples of the Glamglow Eye mask. Any other ones you know of?
I went to Sephora today for a supposed #mouthoff event that I came across online -- but the sales associates had no idea what I was talking about. :-( In any case, she told me that they are coming out with a sort of color match for lips that's in conjunction with the color IQ. It's not online yet, but they had a binder with all of the color IQ numbers and corresponding lip shade matches (in nudes, corals, plums, reds) sooo she showed me some a couple of my matches and found a gorgeous NARS satin lip pencil (majella) in a red that I was comfortable with/could actually pull off. Anyway, I was just wondering if anyone else has gotten a chance to try this out, or know any other details about this color IQ component making it online?
I went to SiJCP in search of Beauty spatulas. They were also having a Benefit They're Real liner event, and I was interested in getting a custom skincare kit. The first lady I talked to had no idea what spatulas I was referring to (come to find out she was not really helpful at all will explain later). Gabbi came over and showed me to the spatulas. I got the last ones. She confirmed they are not coming back in stock, which I knew thanks to the lovely Randee. I asked her if I could participate in the They're Real liner event. She grabbed the tester and started sanitizing it. I informed her that I would rather not have that put on my eyes even with sanitation and would just prefer to use the sample they were giving out for my eyes. Apparently, they ran out the first day of the event (whenever that was). That was odd, because I overheard a different associate talking about a headpiece she was wearing and she said Benefit sent them a bunch of stuff for the event. I almost said but refrained that it would have been nice if they sent more liner. I could not care less about their fancy accessories, but I would have liked to try the liner. I cannot be the only one who does not want the tester to touch my eyes. I saw the tip, and I doubt alcohol could sanitize it well enough. I needed $45 to qualify for Rouge, so I figured I might as well go for it. There were nowhere near enough spatulas alone to get me there, so I found a few other items. I wanted a custom skincare kit, but they were fresh out. When the first lady scanned me up, she said I re-qualified for VIB. Correction, that was months ago. She called another employee (the one who was loving the Benefit accessories) over and she concurred that my Rouge status would not be effective yet, because my last purchase was less than 24 hours ago. It updated online already, so I thought that was weird. Anyway, I told her just to ring up the spatulas. I did ask her for samples, and she gave me the Murad one and the Philosophy perfume. Two more than I ever get in a freestanding store. On my way out, I noticed a sale section that has some of the same items in the website's sales section, but the prices were better. I grabbed a few. This time, Gabbi checked me out. She mentioned that I was $9 and some change off from Rouge, which was odd because I thought the items would have gotten me there. I added one more item on to get me over. Yay. I made Rouge. She insisted on finding me a kit with a lipstick, which was very nice of her. At first she mentioned getting me a mirror, but she said they were out. A completely different lady told her she should give me a packet full of samples, which she did! I was very happy about that. When I got home, I noticed that the Beauty insider account number on the spatula receipt was not even mine. I wish I would have noticed when I was in the store. It makes sense now that I think about it, because there is no way I would just be qualifying for VIB. I hope whoever I qualified is grateful I got her/him there. However, I want the purchase transferred to my account, so I sent Randee a pm. Gabbi put the second purchase on my Beauty insider account, so I would have qualified the first time if the unhelpful lady would have used my account. I am actually glad it worked out the way it did. I doubt I would have stopped by the sales section had I already qualified. The lady who suggested I get the bag of Rouge samples was not at the register the first time either, so I would have missed those as well. That lady never even heard me ask for samples, so it was so nice of her to offer them out of the blue. Overall, I rate my first experience a B (taking points off for having a They're Real event without samples they are advertising, and ringing me up on the wrong Beauty Insider account despite giving her my VIB card). I cannot really hold the lack of skincare samplers against them as items sell out when they're good. One final thought, I am glad I saw the Divergent polish in person and never ordered it first. As I never return anything, I would have been mighty upset that two of the colors were grossly separated, and I could not shake them back to normal (yes I tried, because all 6 polishes were on sale for $5.99)!
I know Kalex originally posted about this in July, but I though it was time to remind Sephora what a great idea this would be!!! I would totally join a subscription service if Sephora had one. Wouldn't that be awesome!! Come one Sephora you know you want to!
Details: The new store opened in Garden City Center in Cranston, Rhode Island. They opened at 10:00. I got there about 10:10 and there were already lots of people in the store and arriving. I was glad to see they were getting a good response. Everything was so pristine!!! Brand new, untouched items for testers. Perfectly spotless shopping baskets. I wished everything could stay perfect like that. The Sephora staffers were very friendly and helpful. I got lots of individual help trying products, getting advice, and so on. The store was offering a very nice gift with a $50 purchase. It was a (boxed, with cards) Alex and Ani bracelet. I think this was a great choice for 2 reasons: - Alex and Ani is a Rhode Island-based company and their flagship store is right next to Garden City Center. - The bangle was the “Arms of Strength” Charity by Design starfish bracelet. The starfish has a pretty pink BCA crystal on it. A&A gives 20% of the proceeds from the bracelet to the Gloria Gemma Breast Cancer Resource Foundation. This is another local, Rhode Island organization. (There were representatives from the foundation at the opening, and info was put in the Sephora bags.) I absolutely love that the store picked a promotion that benefits charity, and that they worked with local companies. This was so much nicer than if they had given away some “made in China” plastic doodad that said Sephora on it. Well done! :-) There wasn’t anything specifically for Rouges, such as a preview party, and so on. But the bracelet promo was great. (And I loved that it is silver toned, so it goes with my other A&A bracelets!) All in all, I really liked the store and staff.
I want to make a list of all companies we know that say "Happy Birthday" to their loyal customers Well, of course, we all know about Sephora! Yay I know you can send a digital gift from benefit for a free eyebrow wax or make-over Bodyshop - $10 off if you have their membership Anthropologie - 15% off card Angus Stake House gives a free dinner (if I remember correctly) for your first birthday as their member What other companies do treat their customers for a special occasion? Let's share!
I had bought the bareminerals mineral foundation and I noticed that it made my skin look cakey even when I only put a little bit on. I want to return it but the cashier did not give me a receipt. would I be able to get my money back? (the product is in my purchase history)
Sephora need to randomly choose some of the VIB/ rouge to be mystery shoppers in the stores. Not the ones they frequent but different ones to see how they are treated. I will be the 1st to volunteer because i'm fed up with being misunderstood by some of these SA's!!! You wouldn't believe some of my horror stories. I wish I could secretly video and record some of my shopping experiences and send them to you. The sad thing is....I know I'm not the only one. Spoiler (Highlight to read)
So yesterday, I was out and about with a friend helping her find a new handbag and couldn't help but walk into Sephora. It was calling me. I haven't made a big purchase in months. i only visited to pick up some Purity cleanser. So, I went in and walked around picking up some more cleanser for me and my daughter, 3 Little Wonders from OH, a mini JM Argan Light oil, and a MIA2 brush head. Being a VIB rouge means nothing in the big stores. I guess they see it all the time now so it's not as if we should be treated differently. I didn't receive one sample...not even at checkout. The associates actually just pointed me to the areas that I needed and didn't even walk me over to them or ask me if I needed assistance. The only thing that was good is that I remembered that I had a 10% off email for my next purchase. I want to love Sephora again but they are making it extremely hard. Anyone have any suggestions for me...??
I just got an e-mail that my closest sephora is renovating and re-opening in a larger space in the mall (bridgewater, NJ) I am SO COMPLETELY EXCITED because even though they were the closest, they were the smallest. YAY SEPHORA!
often when i go into sephora, they give me a website to go to in order to write a review of my experience. does anyone have a link to that website? i keep forgetting to write reviews and then when i'm ready, i can't find the website.
I'm normally a pretty big Ulta defender. The store near me typically has very good customer service and, although they don't carry many of my favorite brands, they do carry many I do like and - here's the big thing - they have some seriously awesome GWPs. And I am a total sucker for GWPs. Thus was the case last week when I got an email from Ulta advertising a huge 24-piece GWP (!!) with $150 purchase, only for Platinum members. Holy - 24 pieces!! Here's a pic from the email: So I get it. Or rather, I order over $150 worth of products and add it to my order. Because - seriously, that's a huge GWP!! I was so psyched! Until today when I get the order and it's not there. IT'S NOT THERE!! ::insert string of expletives here:: I called Ulta and they're all out of them. They will send me a gift card to make up for it, which is nice, but if this GWP is actually worth the $300 the email claims, I can't imagine a gift card big enough to compensate for it. And the fact that this was the first cool perk for being a Platinum member I've received, I'm particularly bummed. I know in the grand scheme of things, this is a teeeeeeeeny tiny event. But dang it... I felt the need to vent. And I figured some of you guys would understand the PAIN. ETA : Over 24 hours later and I still haven't heard back/ received the email with the compensatory gift card. Maaaaybe it's because they need to jump through some extra hoops to send me a big enough gift card! /pollyanna
Seriously. I went to a Sephora today, and asked for a sample of Josie Maran's Illuminator, and I got a tiny needle drop of it. What gives! Actually, with all store made samples, they're pretty stingy. At least my Sephora is. What about yours?
Just wanted to share my excitement. Sephora is opening it's first store in Australia within the next 12 months. My nearest store will be less than an hour airplane ride away..lol! My first order in Australia will be the Sephora Favorites Rollerball set. That is all.
Although I prefer shopping in store as much as possible I find myself having to order online anyway because everything I want is OOS. This has happened on several occasions, at different locations, and even when there's not sale going on. And it's not like I'm looking for popular items like ambient blushes, the palette, or sets, its a single random eye shadow or primer. It's annoying and reflects bad on the store and my overall perception of shopping at sephora. Like not only can't I get anything of my rouge status but I can't even get the shadow i'm looking for? Guess I'm ranting but seriously some stores needs more stock, empty shelves are not attractive.
Hi everyone, I made an online reservation for a makeover, and now I need to change the time of the reservation. I cannot figure out how to do that. Does anyone know? I did not receive an email after I made the reservation, nor is the reservation visible from my account, so I have no idea how to access it. Should I just call the store directly? Thanks!
I understand Sephora can't offer a pro discount on all the brands they carry but couldn't they offer one on their house brand? I love their Pro line of brushes and would love to stock up on them for my kit but they are sooooo expensive I just can't afford to.
My friend and I want to get our makeup done for prom. I'm a VIB Rouge member (I get mine done for free) but I recently spent $60 there on murad products . I was wondering if I could bring my receipt in so my friend can get her makeup done since it's over $50. Does that count or does it have to be what they used ?
Soooo my wallet has disappeared into the nothingness unfortunately. I would like to make a return that I have the reciept for but I'm not sure if I'll actually need my lisence or not. I mean I have all the information on the card if they needed say the DL number and expiration date, but I'm not sure how well that would work. Simple verson: Can I make a return with a reciept without my DL?
My interest in makeup has been steadily increasing for about 2 years now - I love experimenting with colors and application techniques! Walking into a Sephora store is like heaven for me and my friends and family think working there would be a perfect fit! I would love to work at Sephora but t he expertise of the employees and artists there is pretty intimidating. Can anyone who works/worked there let me know what the qualifications to apply/work there are? Feel free to comment or direct message me! Thanks in advance