When I was in the sephora store there was a chart one of the employees looked at with a list of lipsticks that match my skintone. Why is this guide not available online for reference? I'd like to be matched with eyeshadows and lipsticks to make shopping easier.
Hello! I was just wondering how long it will take for Urban Decay's Cannonball Ultra Waterproof Mascara to be back in stock online? I've been to two Sephora stores already and they don't have it either.
Hi everyone! I'm a long time lurker, first time poster here. I just got home from the MUFE event (woo!). I saw it on the site and thought to myself it'd be awesome to try out a new look, so I looked at my local stores (I've got four near-ish to me), and all but one was booked up, so I RSVPed online for it. I was given a 12:00 appointment (not sure if it was just giving everyone that time, or what), so I showed up at about 11:50 today because I was so excited (plus I wanted to browse, obvi!). When I got in, I told one of the employees that that's what I was there for, and she told me they'd grab me when they were ready to start. It took them a while to get set up, so I was sort of lurking in that part of the store after a little bit--hey, I was excited, you know? =P I saw the two MUFE reps setting up and they were chatting to each other, and around 12:30ish I heard the one say to the other, "Apparently someone made an appointment online for noon and so she's been hanging out since noon, isn't that weird?" And the other one said something agreeing, and I just felt mortified. I might just be too sensitive, but I still feel a little self conscious just going to Sephora, because I feel like a makeup novice and I feel like I'm always about to embarrass myself in there (I know, that's my own issue), so this was really embarrassing for me. I felt like I had done something wrong and I should just leave. I decided not to because I had actually driven a far way to get to this location and had to pay for parking and everything, so I was determined to get what I came for! Haha Then at about 12:45 they started with some other client, so I approached a Sephora employee again about having an appointment, and they brought me over to the very rep who had called me weird, in my earshot, without realizing it. The SA told her I had an appointment, and the MUFE rep said to me, "Oh! Why didn't you say something?!" I was honest, I told her it was because I heard her calling me weird for having an appointment. She didn't apologize, but she told me she didn't know they were doing appointments for this. She was really nice after that, I think she was trying to make up for making me feel bad, but I dunno. I feel like the whole experience was sort of tainted after that. She did do a great job on my makeup, though! I had NEVER tried any blue shades on my eyes because I thought redheads couldn't pull it off, but I look awesome! I ended up buying wayyy too much (oops!) because it's tax free weekend, so why not, right?! And this purchase actually pushed me into VIB, so that was fun (and a little shocking, haha). I guess I just wanted to share the experience with some folks who might understand. =/ Spoiler (Highlight to read) Spoiler (Highlight to read)
UPDATE: I went to my beloved and much better SiJCP today. I was able to return the remaining item with no issue there using the info on my packing slip. Here's what the other store did wrong: they swiped my driver's license. The correct procedure is to enter in the name and contact information off of the customer's driver's license but then use the store number in place of the driver's license number. That way, the return does not count against them. By using my license number instead of the store number, this caused me to end up on TRE's list. They should never actually swipe a customer's license unless that customer did not bring a receipt/packing slip. I will definitely use this information in my dealings with TRE and Sephora CS. Just wanted everyone else to be aware of it as well. Thanks! Original Post: Yes, I have my own story to add regarding the infamous TRE system. Here we go... I have made one return ever ($60-$70 total) without receipt. This was at the last Rouge Event. It consisted of all new items that were wrapped/boxed. I was not given a gift receipt, so I returned them for store credit with my driver's license. Fast forward to today. I went to the SiJCP that I loathe. I wanted to see what OCC clearance items they had since I had already gotten everything good from my SiJCP that I love and normally frequent. I had returns. I had receipts for all the items. One item was from SiJCP so posed no issue. I also had items I was returning from Sephora.com (3 items on 2 packing slips). They managed to do one of the online ones; it was very slow and took a lot of effort. Then they attempted the second one and I was denied by TRE. I was told I could not return it in store, even with my packing slip. Mind you, I had asked specifically ahead of time for her to be careful when doing the returns so that I would not be targeted by TRE. The SA apologized and promised she had put in all my info right on the first one so it wouldn't count against me. Needless to say, I do not believe her. She is either incompetent or just didn't want to do the return. I received a lot of exasperation from both SAs doing my return the whole time they were helping me. I was given a TRE printout with the TRE website (which was improperly printed on the slip btw; I had to google it instead). I then had to get an email address off the TRE site and send a request to see my Returns Report. I just sent it so I am waiting on the reply. I am just...angry. The SAs gave me a hard time the entire visit. SA #1 got irritated when I dared to open one of the drawers then they stood over me like I was a thief. SA#2 was barely responsive when I tried to make conversation and was making unpleasant faces like she was smelling something terrible having to talk to me. SAs #3 & #4 both acted exasperated to process my returns (which I was getting store credit for-I didn't even ask for a refund like I could have) and ended up getting me on the TRE list. There was not one pleasant SA there. This is a huge reminder to me of why I hate this particular SiJCP. I will be complaining about these employees to Sephora and I will also dispute the return report with TRE once they contact me. Just awful. End rant. If you would like to check your own Return Report, just Google "The Retail Equation" and send an email to the address provided.
There have been quite a few posts/threads lately regarding Sephora returns without a receipt. I posted this information today in another thread and thought it may be a good FYI to post because I know some people were getting worried about returning items. Some Sephora stores are now able to pull up purchases for return purposes through your BI account for returns without a receipt. I was with my sister when she was returning something she purchased online. She misplaced her packing slip but let them know that she used her VIB 10% discount. Even without the receipt, they were able to pull up the discounted price she paid through the system and fulfill the refund directly to her credit card instead of store credit. This was the first time I have personally seen. I've always had to get store credit before so it's nice that we're able to get a refund without a receipt. Also, they did not ask for ID for anyone that is wondering. I am not sure if this is in test markets or if it has been rolled out systemwide.
Hi ! I actually have a VIB rouge card but my online account doesn't show it. I'm afraid to order online because I really want the privileges associated with my account. Can somebody help me with that ? Thank you very much.
I wanted to post about an experience I had at SiJCP at a mall in North Carolina (The Streets at Southpoint - Durham) . For the second time in a row, I happened to be in NC when I found out a Rouge event was happening! This last time I couldn't attend the event, but later the day of the event I went to the mall and visited both Sephora and SiJCP. I had fun at both stores, but... There is an employee at SiJCP, Skye, who is truly a great SA. She was fun, helpful, friendly and above all - professional. I appreciated her feedback and direction, and when she asked if there was anything else she could help me find (as we continued to chat quite a bit after I checked out the first time) I made a flippant comment about a lipstick that has been OOS for months and was discontinued and kind of laughed it off, when she told me to wait, she thought she might have it, and went to check. She had two! She looked for more but she ended up just having two unopened, perfect lipsticks that I had been hunting high and low for! I was very excited to get them and even more grateful that she was aware of her store inventory - it truly was my lucky day to have Skye working on the day I visited!
Hi everyone, I made an online reservation for a makeover, and now I need to change the time of the reservation. I cannot figure out how to do that. Does anyone know? I did not receive an email after I made the reservation, nor is the reservation visible from my account, so I have no idea how to access it. Should I just call the store directly? Thanks!
So I'm planning on returning a perfume to sephora without the receipt. Will they accept a picture of my ID? I lost it. Also, will they refund in store credit? I don't want store credit because then next perfume I want is at another store.
Apparently I'm blacklisted from returns without a receipt now. That's understandable, as Sephora's return policy is so generous and for example they let me return an open, used Clarisonic without a receipt for store credit. That to me is honestly worth being blacklisted for a year. But I just find it ridiculous that I was banned for making returns without a receipt FOR A YEAR based on 1 return. Anyone have this happen to them, too? When Sephora customer service tell me I might be banned, I imagined having to return $500 worth of merchandise or the same products over and over. But apparently now I am a marked shoplifter in the Sephora system for 1 return without a receipt, without considering how much money I actually spent at Sephora within say the past 5 years. I'm trying to live a minimalist lifestyle these days. If I don't use it, I'm going to try to return it. And if I can't, I will donate/trash it. I am NOT a shoplifter lol! I'm sorry but I don't know anyone who gives gifts with a receipt for the person to return the item. My birthday is coming up,...am I now supposed to warn everyone to make sure they include the receipt just in case I don't like their gift because I can't return it? That's kind of rude. I'm just blown away.
I don't know if I'm excited or scared, but I just found out Cinco Ranch in Katy, TX is getting a Sephora! We have a SiJCP but the nearest full store is in a mall almost 30 minutes away. The store is set to open in October. Is it too early to sign up for the grand opening party?!!
I 've tried to order twice this week, but each time I got an email one day after I placed orders, saying that my orders have been cancelled (status " Unsuccessful Authorization") . I have used my debit card on Sephora.com before and it worked just fine. My card is OK with other purchases, too. I've checked my card information, address, telephone, etc and found no mistake. When i mail to sephora, they said my shipping address associated to multiple people???!!! The recipient is my husband or me because sometimes I'm not at home. It's my house and I think my husband can receive the package for me. So I'm writing to inquire what seems to be problem.
So supposedly Sephora is supposed to be the "no hassle stores" of customer service, and I just have to bring this into view after trying for almost two months to get any help from the staff of this store. I made a 42.00 purchase at this store and I have asked continuously for the points to be added to my BI account with no result. The staff is very non caring, rude and acts like they want to spend no time with the customers with any issues. I ask than an administrator takes the time to look at this issue and come back to this post with a positive result. The staff of this store could use customer service 101 all over again. Very irritating!!!
I need to know if I can return an item in store without a receipt??? About a month ago I went to Sephora and made a purchase, and after using what I bought for awhile now, I don't really like it. I am going to Sephora tomorrow morning and wondered if it was possible to return something without a receipt? It might be possible that I could show them my order history on my phone in store if my WI-FI connects. Please help- I need an answer before tomorrow so I know whether or not I can return it- Thank you! XOXOXO
Or maybe a employee can post the playlists they see on the computer or the radio station they connect it to so we can find it online. What do you guys think? I know I heard Sam + Disclosure - Latch the other day but the song that came after I have no clue. If we each posted a song we heard or sound hounded we'd be able to constantly patch together a playlist and have a online record of songs that were played even at certain locations if we wanted to disclose that information just incase it's different location to location. What do you guys think? ^-^
When will Sephora finally come up with a makeup recycling program? MAC has a great program where you get one free product in exchange for bringing in six empty packages/old products. It's 2015, time to help the environment a bit!
Two weeks ago I made a return to a store in Colorado while I was vacationing in the States. Bought a palette and decided to return it as it just didn't seem as amazing in person. Two weeks later my money still hasn't been returned to me from Sephora. > ~< The sad thing is that no one seems to know how to handle this. When I first (on the 23) called I contacted the VIB Rouge line, who told me to call my bank to 'double check'. Once confirmed there was no transactions from Sephora for the day I made the return I called the store who transferred me to Corporate office, who transferred me back to the VIB Rouge line. = w= JFC what a headache. Asked to speak to a manager right off the bat and upon getting a manager she said there was nothing she could do as she was in charge of Sephora.com department. She did however (THANK YOU!!) call the store and spoke to the manager to explain what was going on. They then called me and said I needed to wait until the 28 before they could do anything. So low and behold, called today and they said they will call me back tomorrow and hopefully be able to tell me what's going on. Mostly a rant. I am so angry. I have spent at least three hours on the phone just because I made a stupid return. I have never had this issue before and I am so frustrated since I have to go out of my way for a mistake that they made. > n< But it did get me thinking (since the SA at the store said she had never seen something like this before) has anyone else had issues with making returns at Sephora? I never had in the past but I wonder if it had something to do with the fact I was making a return to a store in a 'foreign' country so something happened there. Thoughts?
I'm bringing my sister as my guest for the event this weekend, and I've never been before so I don't know exactly what to expect. Do we have to walk in together, or will they let her in if she arrives before me?
Dear Sephora HQ, i am starting this topic because this just needs to be said. At Sephora in Sofia abd more specificly The Mall shopping center,you cast member are beyond amazing, you just really need to give them a present. Everytime i set a foot in the particular store i feel celebrated,I literally feel as if my mom owns this place,(yeah,they are that friendly). Every single time no matter rush hour or dead hour there is always smile on their face and tip on their tongues,i can give you a million examples of personal experience with them. I usually browse often there i have never seen the cast memebers talk with friends or family members usually to conversations go like "hey , do you think i gave a good advice to that lady , or i hope she likes the product..." i once was moanig to a friend how terrible i am at doing my cat eye and as i say it a cast member grabs my hand sits me at a chair and starts explaing why i was unable to make it perfect how i can make my technique better and etc... 1:30h hour later i perfect my eyeliner technique, and the store oh lord its the cleanest store i have ever set a foot at, i could literally go and lick the floor with no hesitation, its that clean.They have never mistreated me or any of their customers, and you never get surrounded with cast members who would think that you are there to steal, not even once ! And this is amazing! I dont have anything in common with the staff or sephora there but the love for make up/perfumes its heart melting.
This is now the 2nd time I have had a problem with shipping....
The first time...My order was shipped with incomplete address info... and I was never contacted!!! I had to go and hunt down my order!!! PLUSSSSSS They shipped me the wrong shade... Awesome...
Why the *** do they say 3day shipping?? I ordered on the 31st in the am...and it shipped out that day....but they are telling me I will get my delivery end of day the 6th.... I will not be shopping sephora anymore....
Just an idea but one I would love to see. I always see make overs happening in the middle of the store. And although all the make up is there and others can watch for educational purposes I never had one done because its so open. Having a private consultation in a separate room would be ideal. You wouldn't have to worry about people watching you and you could be more comfortable asking questions. Is this a possibility? How many of you would like to see this? If you got a make over was it a good experience?
Yes, I enjoy beauty and I spend a lot at Sephora, but while shopping at the Westfarms Mall in CT on Friday, I felt like I was being shamed by one employee for reaching the Rouge level so early in the year. I was at the checkout and the associate that was assisting me was wonderful and very cheery, and when she scanned my card she told me that I had re-qualified for Rouge. When the associate next to her heard, she said "What, already?" in such a condescending tone. The client she was assisting asked what that was and the associate said "She already spent $1,000 here since January!" and the two of them went on talking about how much money that is and how could someone spend that much so quickly. Then of course they scoffed when they heard me being told I have over 5,000 points. Everything about it made me feel like junk. I have never felt this way shopping in store, but I felt so embarrassed after this encounter that I just wanted to get out of there and not go back. I am not ashamed about what I spend my money on, because of course I only buy what I can afford and that is nobody's business but my own. I generally choose to shop at Sephora because I have had good experiences in the past, but I feel like I will probably find another Sephora location to go to, or do my shopping online and at other retailers where I feel more comfortable. Has anything like this ever happened to you in store? I would feel a little better if I weren't the only one that has had to go through something like this!