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Bay Area Meetup?
A couple of us have been discussing getting together since the the Powell St Sephora will be reopening next month.  Any takers?  Personally, I'd love to meet you all so let's coordinate something!   List of BTers who'd like to meet - November 7!   Spoiler (Highlight to read) guzelkiz dalidyli candacebt PavYellow MK89 itscarin mlovexo weeeeweeeeeee     guzelkizdalidylicandacebtPavYellowMK89itscarinmlov exoweeeeweeeeeee    
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HALL OF FAMER PavYellow / HALL OF FAMER HALL OF FAMER / replied
Yes! Yes! Yes! see post
FUN GAMES FOR SEPHORA CUSTOMERS... IDEAS!
Just out of sheer boredom I was thinking of fun ideas Sephora could do to entertain and engage customers.. Do you have any ideas?   My ideas:   Easter Egg Perk Points! To encourage customers to go 'off the beaten path' and explore the website fully.. have Perks Points as a product with limited quantity hidden around that customers can find, add to basket, and redeem.   Spoiler (Highlight to read)  Learning Center! Sephora and their vendors post ooooooodles of videos to try and entice you to shop here, or buy a specific product. This idea is inspired by phone apps. The idea is that there would be a Learning Center where you can sign up for watching a video/advertisement and you get 10 perk points for a small amount of your time (2 minute video, example). There could be a limit on how many you can watch per day, but essentially the companies would be getting you in front of their marketing for practically nothing. There is plenty of software already in place to limit usage/abuse and ensure you play the entire video..  just like the phone apps do, the technology exists.
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HALL OF FAMER etscore1 / HALL OF FAMER HALL OF FAMER / replied
@makeupobesessed Ahh yes, the ol' upper case vs. lower case "c" coolio mixup lol.    coolio - adjective, see also: neat, neato, far out, super-duper, tubular, bomb-@$... see post
I bought in store but forget to provide email to earn beauty insider points. Can I add the points online?
I bought in store but forget to provide email to earn beauty insider points. I have my receipt now. Is it still possible for me to add the points to my account? Thank you!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Hannah0v0,   Yes! I can add the points for you now. I'll send you a PM to assist with this. see post
Delete my Sephora Account!
Hi, I really want to delete this account. Please help!
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catfish99 / FRESH FACE / replied
i want to delete my account. how can that be done? see post
Great Customer Service at Polaris
I just had to put in a note about what great customer service I have received at the Polaris store in Columbus, Ohio. I purchased the Sunday Riley Power Couple duo during the sale event at the end of March on the recommendation of one of the sales associates. I started using it at the end of April, with great results. When I was in Sephora at Polaris on Thursday this week, the associate who helped me pick out the SR Power Couple duo asked me how I was liking it. I told her that I loved it, but that the pump on the serum had not worked after the first few times I had used it and since the serum was so thick I was having a hard time getting it out. Now, keep in mind, I love the product and was not asking for anything-just giving a FYI about the pump situation as feedback.   The sales associate told me to please bring the duo back in and replace it. I told her I don't mind keeping it, I really like it and I've been using it for about a month now, twice a week. She said, "No, please bring it back, we want you to love your purchase, and this is an expensive item for you to have a problem with".  So on Saturday I took in the duo and they happily replaced it for me. I am so impressed that the associate at Polaris went the extra mile for me, without even being asked, really. I am a Rouge Client, so of course I spend a fair amount of money in the store, but from what I can tell, they treat all of their customers this well. If you are in Columbus, Ohio, I highly recommend the Polaris store. It is always clean, well staffed, well stocked, and the staff is beyond lovely. Thanks!
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
The forum likes to default to 'acne' ;) see post
Writing reviews about Sephora employees
often when i go into sephora, they give me a website to go to in order to write a review of my experience. does anyone have a link to that website? i keep forgetting to write reviews and then when i'm ready, i can't find the website.
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HALL OF FAMER drppr / HALL OF FAMER HALL OF FAMER / replied
@Pandulce94 your makeup looks great. What was on your lips? see post
Hello I want to get my makeup done at Sephora but I was wondering how long do it take and how much is it for prom makeup
BEAUTY MASTER volta / BEAUTY MASTER BEAUTY MASTER / replied
Try to schedule it as soon as possible because there is no guarantee your store will have any availability. Keep in mind you're also competing with other girls at your s... see post
Getting a job w little experience
So I've been dying for a job at Sephora but I have no experience doing makeup nor did I go to school. I have a lot of years of retail experience and in customer service and I am and artist and went to art school (which prob doesn't help). I applied to literally every job within 25 miles of me on the Sephora careers website but haven't heard anything back yet. I'm wondering what the chances of being hired with no experience are or if I should do anything else to help my changes like call the store manager or something. Please help. My passion is so strong and I just want to get some experience so I can start a career in the industry 
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BEAUTY WHIZ LeeLeeBk / BEAUTY WHIZ BEAUTY WHIZ / replied
Several associates I've met started at one of our local Ultas. Kind of like Ulta is the training ground, then move up to Sephora. Hope this helps. see post
Has this ever happened to anyone: Sephora's used product
Today I went to Sephora with my mom and she was interested on buying a new eye cream. This kind Sephora worker helped us out and we finally decided on getting this eye serum from Algenist. It was kinda funny 'cause my mom wanted to open the box to make sure everything was okay. I've been shopping at Sephora for years and have never had a problem with any of their products being used/anything. When we came home she decided to open it to try the product out and guess what…it was used AND empty.     I'm going back to Sephora tomorrow to exchange it….but I'm curious, has this ever happened to anyone else? I'm quite shock tbh. Esp since I've been buying all my beauty products from Sephora for years and this as never happened to me before.  
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HALL OF FAMER candyrivera / HALL OF FAMER HALL OF FAMER / replied
Oh yes, this has happened to me a few times (even with online orders). In fact I'm going to be returning some lipsticks hopefully tonight. It looks like someone opened t... see post
How much does it cost to get my makeup done at Sephora?
I want to get my makeup done for a concert. I want the makeup to be kinda crazy to! Will Sephora do this? How much does it cost? Thnaks!
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BEAUTY SAVANT 6ixGirl / BEAUTY SAVANT BEAUTY SAVANT / replied
Do you have to provide your own falsies or do you purchase them? see post
The arrival of Aritaum in the US - the Korean equivalent of Sephora
Hey BTers,   Just saw on Racked about the launch of the Korean beauty chain, Aritaum (like a Sephora), in the US. Has anyone been to this store in your local area? They carry brands like Sulwhasoo, Laneige, IOPE, Mamonde, Hanyul and other favorite K-brands that are not generally easy to find in the US (if at all). Would like to hear your thoughts on this chain and the brands that they carry!    
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BEAUTY MAVEN busylittleabee / BEAUTY MAVEN BEAUTY MAVEN / replied
Hello! For those of you in the bigger cites such as Toronto, there are tons of places that sell Korean makeup/skin care. There is Faceshop which is already in many of th... see post
VIB Custom makeover false eyelashes
with the free custom makeover, can I specify exactly what I want? If I want false eyelashes applied, is application included?
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BEAUTY PRO AbbySee / BEAUTY PRO BEAUTY PRO / replied
Hey auugust,   The custom makeover, from personal experience and also re. those of others, the Sephora employees tend to listen to your concerns, and base recommendati... see post
Why was I told 'no' when I asked for a sample of a cream contour?
I went to the Sephora at Serway Gardens in Etobicoke Ontario. I'm not from there. I asked the guy who worked there if I could have a sample of the New Sephora Pantone cream palette. I only wanted a swatch of two shades to try for myself on my nose. Now, my hair was messy, but I looked fine and was very pleasant to him. I actually have a background in makeup. Here's the conversation we had, both with smiles on our faces...:   Me: Hi are you busy? I was wondering if I could have a sample of this? Him:'noooo'. Me: Why Not? Him: It would ruin the palette Me: But people have their fingers all in it to swatch, what's the difference? Him: Well, we don't do samples of cream products here. It's like if you were to ask me for a sample of a lipstick.  Me: Oh...okay.   I walked out. Business lost. I went to Mac instead. I'm astonished and pissed off. I've never been told no to a sample. He never offered to try it on me. He never asked for clarification. He never made a offer. He never tried to help me or talk to me. He said no and argued with me, the customer. I'm not sure what he was thinking. Maybe he assumed I wanted a sample of every colour? He had horrible communication skills. That's not my local Sephora but it was horrific. I stood with the palette hoping for someone who was free to approach me. No one did! I had to approach him. We both know his reasoning is ridiculous. Customers can get 3 samples, and certainly creams.   What should I do? Is he right when he told me he was not allowed to make cream samples? Was I wrong to ask for that sample? If you a worker were asked, what would you think?
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BEAUTY BOSS jeannie11 / BEAUTY BOSS BEAUTY BOSS / replied
  I'm a little late to this conversation, but I also had an experience like this very recently and for the first time.   I was in the Eaton Centre and asked for a tin... see post
Appointment Question
When you scedule and appointment at sephora do you get to keep the makeup that they use? I was told this instore, I just wanted to be sure.
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Myrieshae, Sorry for the confusion! No, that's not true. When you book a makeup appointment you do need to purchase $50 in product. see post
DIOR DIVA IS COMING TO AN END !
I e-mailed Dior an inquiry I had pertaining to Dior Diva and this was also included their reply:   " As of recently it has been announced that the Dior Diva Reward Program will reach it's final cycle for both United States and Canadian customers & retailers by of the end of this calendar year. All final entries must be submitted towards the program no later than December 22, 2015. Your current Dior Diva account balance, banked points and/or any additional receipts with purchases made prior to October 2015 would still be valid towards the program and redeeming rewards. However, all points must be claimed by December 22nd, 2015- as points will not carry over into the new year. You may redeem from or add to your points as you wish. When you are ready to l send in your receipts, please fill out the form (included with this email) and mail it and your accompanying receipts to our office "   It's incredibly unfortunate to see it end having only known about the loyalty program for only a few months.
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HALL OF FAMER angel7594 / HALL OF FAMER HALL OF FAMER / replied
That is really cool they sent you the bonus items! I am going to miss the Dior diva program.......  so glad I have the mirror that was a 250 point selection a few years ... see post
What does Sephora do with used returned products?
SIGHTSEER shoppermils / SIGHTSEER SIGHTSEER / replied
I just received some used products in the mail today! It was a value kit that came in a makeup bag. The cream in the jars were obviously used. They were half empty. The ... see post
Can't find reservations?
  I made a reservation about a month ago but I never got an email confirmation and now I can't find the VIEW RESERVATION option anywhere anymore? 
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Complementary makeover if you spend $50, how much is it if you dont spend that amount?
I understand that the full face makeover will be free or a complementary if you spend $50 in the store, but what will you pay if you do not wish to spend that amount and just want to get your make-up done?
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BEAUTY PRO jenniferbee / BEAUTY PRO BEAUTY PRO / replied
Hmm, that's a good point, about the products going directly into our pores from a freshly washed face. I may need to rethink doing the 90-minute makeover and just doing ... see post
I bought this (online exclusive) foundation and I was trying to pick between two shades. If I got the wrong one can i return to store
for a full refund???
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HALL OF FAMER BlueEyeAli / HALL OF FAMER HALL OF FAMER / replied
Yes for sure! They will refund onto your credit card and you can reorder the correct one if you like. see post
Prom Contour
Hi! My prom is April 29th and I was planning on getting my makeup done at Sephora but I was wondering if the makeup artists will contour if you ask them or do you have to more along with the $50 fee?     Tiffany  
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Tiffanayyy, Yes, you can have the makeup artists contour/highlight your skin during your custom makeover.  see post
Store sample policy needs to be online as well
I have seen many claims to the great sample perks with buying in-store and how you can do this online as well.  That hasn't been true for me, I live 4 hours from closest Sephora and personal and immediate disabilities prevent me from visiting the store and I would love the opportunity to choose 3 samples myself instead of the site giving me only 5-6 I can choose from that I really have no interest in sampling.    Great Day to All, Sephoraneedmore  
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
The samples in store are from testers, made for you. If the brand has supplied pre made sealed samples, you may be able to get that. Both of these senerios I've experien... see post
Incorrect VIB rouge info on website
  According to the Sephora website a Personal Beauty Consultation  is complimentary for VIB rouge members.  Here is what it says below:   "Revamp your entire routine or focus on specific topics in this 90-minute private session. Complimentary with a $125 minimum purchase, it also includes a Custom Makeover. This service is free for our VIB Rouge members."   I just found out that this is not correct and VIB Rouge members still need to make a purchase.  I think the above statement is misleading and needs to be corrected.   http://www.sephora.com/about/reservations/res ** apologies, looks like this was posted in the incorrect section
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi JanieV,   I can see a Mod has assisted you on your other post r egarding this,  which can be viewed here > seph.me/1UZf52Y.    Best, Mali see post
Sephora Play?
Can anyone let me know where Sephora Play is currently available?  I know the market has expanded from the initial pilot cities.  But I live in Los Angeles, and I can't find information anywhere on when the national launch will begin.  Any information appreciated =)
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi PGHK,   Play! is currently available by invitation only, since it's still in a testing period. We hope to launch the program nationwide in the U.S. later this yea... see post
What to bring to a class?
A friend and I are going to a class tomorrow at our local Sephora, and I was wondering if we needed to bring anything to the store with us, like our own makeup or brushes or anything? --Thank You!
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Snogip / RISING STAR / replied
Thank you so much for your help, that's exactly what I needed to know! : ) see post
London
Hey is there a Sephora store in London?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Gintare, No we don't have a store in London, but we do ship there. You can find more information here> http://www.sephora.com/customer-service/international-shipments... see post
First time to Sephora
Hello, today was my first Sephora experience, and I am not sure if I am looking in the right place for my questions.  I am looking for the products that were used on me at the store and I cannot find the right shades/products so that I can put them in my favorites and work towards purchasing all of them.  I also asked for my receipt to be emailed to me but I have not received it.  should the receipt be on my account page or will it come in a separate e-mail.  I also purchased a $50 card before my service and I thought that the gift card would be used towards my purchases but I just checked and I have a balance still left on my card.  I am hoping that you can help me I am very overwhelmed with the experience but would like to continue the process.
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
 Hi Happymom6, I would recommend contacting the store to see which items were used.  see post
Horrible at makeup, wanting to learn how to do foundation to cover acne via Sephora Makeover.
Hi Everyone So as much as it pains me to say this I'm horrible at doing make up and I'm thinking about doing a Sephora makeover just to learn the basics of how to do a foundation that covers acne and dark circles under the eyes. I've never done anything like this before so do I need to make an appointment? Are they willing to work with me on what products to use and show me how to do it? And what are the costs of the makeover?      I'm sorry if I sound like a total newbie!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SimBurr, Yes, our Cast Members will be happy to help you out. We offer complimentary mini makeovers which just focus on one area or a custom makeover with a $50 purch... see post
Returning without receipt
I love Sephora's return policy, but does anyone know why they ask you for government issued ID? What do they use that information for?
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BEAUTY CONNOISSEUR egoteen / BEAUTY CONNOISSEUR BEAUTY CONNOISSEUR / replied
Yep. I don't work for Sephora, but I do work retail at a major clothing retailer. I've seen the same customers come in week after week, trying to return obviously worn c... see post
Charleston SC?
Hi. Our local newspaper recently had an article stating the new Sephora store in Charleston SC (King St) will be opening next week (3/18). Will VIB/Rouge receive a special invite?   Thanks! Katherine
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BEAUTY PRO makeupforkathy / BEAUTY PRO BEAUTY PRO / replied
Disappointing answer. I always thought Sephora had fun grand opening celebrations. If I have to look in the paper for the opening date it doesn't appear that I will be i... see post
Personal Beauty Consultation?
How much does Sephora charge for the Personal Beauty Consultation? And if it does how would i find out how much it is in NY?
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BEAUTY MASTER theramenlover / BEAUTY MASTER BEAUTY MASTER / replied
If you click stores on the upper right hand corner, it'll lead you to a page with more detailed information but in summary, there are two different types of services tha... see post