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Getting a job w little experience
So I've been dying for a job at Sephora but I have no experience doing makeup nor did I go to school. I have a lot of years of retail experience and in customer service and I am and artist and went to art school (which prob doesn't help). I applied to literally every job within 25 miles of me on the Sephora careers website but haven't heard anything back yet. I'm wondering what the chances of being hired with no experience are or if I should do anything else to help my changes like call the store manager or something. Please help. My passion is so strong and I just want to get some experience so I can start a career in the industry 
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BEAUTY MAVEN LeeLeeBk / BEAUTY MAVEN BEAUTY MAVEN / replied
Several associates I've met started at one of our local Ultas. Kind of like Ulta is the training ground, then move up to Sephora. Hope this helps. see post
Has this ever happened to anyone: Sephora's used product
Today I went to Sephora with my mom and she was interested on buying a new eye cream. This kind Sephora worker helped us out and we finally decided on getting this eye serum from Algenist. It was kinda funny 'cause my mom wanted to open the box to make sure everything was okay. I've been shopping at Sephora for years and have never had a problem with any of their products being used/anything. When we came home she decided to open it to try the product out and guess what…it was used AND empty.     I'm going back to Sephora tomorrow to exchange it….but I'm curious, has this ever happened to anyone else? I'm quite shock tbh. Esp since I've been buying all my beauty products from Sephora for years and this as never happened to me before.  
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HALL OF FAMER candyrivera / HALL OF FAMER HALL OF FAMER / replied
Oh yes, this has happened to me a few times (even with online orders). In fact I'm going to be returning some lipsticks hopefully tonight. It looks like someone opened t... see post
How much does it cost to get my makeup done at Sephora?
I want to get my makeup done for a concert. I want the makeup to be kinda crazy to! Will Sephora do this? How much does it cost? Thnaks!
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BEAUTY WHIZ 6ixGirl / BEAUTY WHIZ BEAUTY WHIZ / replied
Do you have to provide your own falsies or do you purchase them? see post
The arrival of Aritaum in the US - the Korean equivalent of Sephora
Hey BTers,   Just saw on Racked about the launch of the Korean beauty chain, Aritaum (like a Sephora), in the US. Has anyone been to this store in your local area? They carry brands like Sulwhasoo, Laneige, IOPE, Mamonde, Hanyul and other favorite K-brands that are not generally easy to find in the US (if at all). Would like to hear your thoughts on this chain and the brands that they carry!    
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BEAUTY MAVEN busylittleabee / BEAUTY MAVEN BEAUTY MAVEN / replied
Hello! For those of you in the bigger cites such as Toronto, there are tons of places that sell Korean makeup/skin care. There is Faceshop which is already in many of th... see post
Writing reviews about Sephora employees
often when i go into sephora, they give me a website to go to in order to write a review of my experience. does anyone have a link to that website? i keep forgetting to write reviews and then when i'm ready, i can't find the website.
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BEAUTY BRAINIAC KSK85 / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
I usually do my shopping online, but had to go exchange some products because they didn't match my skin color. I visited the Sephora at The Springfield Town Center (in V... see post
VIB Custom makeover false eyelashes
with the free custom makeover, can I specify exactly what I want? If I want false eyelashes applied, is application included?
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BEAUTY PRO AbbySee / BEAUTY PRO BEAUTY PRO / replied
Hey auugust,   The custom makeover, from personal experience and also re. those of others, the Sephora employees tend to listen to your concerns, and base recommendati... see post
Why was I told 'no' when I asked for a sample of a cream contour?
I went to the Sephora at Serway Gardens in Etobicoke Ontario. I'm not from there. I asked the guy who worked there if I could have a sample of the New Sephora Pantone cream palette. I only wanted a swatch of two shades to try for myself on my nose. Now, my hair was messy, but I looked fine and was very pleasant to him. I actually have a background in makeup. Here's the conversation we had, both with smiles on our faces...:   Me: Hi are you busy? I was wondering if I could have a sample of this? Him:'noooo'. Me: Why Not? Him: It would ruin the palette Me: But people have their fingers all in it to swatch, what's the difference? Him: Well, we don't do samples of cream products here. It's like if you were to ask me for a sample of a lipstick.  Me: Oh...okay.   I walked out. Business lost. I went to Mac instead. I'm astonished and pissed off. I've never been told no to a sample. He never offered to try it on me. He never asked for clarification. He never made a offer. He never tried to help me or talk to me. He said no and argued with me, the customer. I'm not sure what he was thinking. Maybe he assumed I wanted a sample of every colour? He had horrible communication skills. That's not my local Sephora but it was horrific. I stood with the palette hoping for someone who was free to approach me. No one did! I had to approach him. We both know his reasoning is ridiculous. Customers can get 3 samples, and certainly creams.   What should I do? Is he right when he told me he was not allowed to make cream samples? Was I wrong to ask for that sample? If you a worker were asked, what would you think?
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BEAUTY BOSS jeannie11 / BEAUTY BOSS BEAUTY BOSS / replied
  I'm a little late to this conversation, but I also had an experience like this very recently and for the first time.   I was in the Eaton Centre and asked for a tin... see post
Appointment Question
When you scedule and appointment at sephora do you get to keep the makeup that they use? I was told this instore, I just wanted to be sure.
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Myrieshae, Sorry for the confusion! No, that's not true. When you book a makeup appointment you do need to purchase $50 in product. see post
DIOR DIVA IS COMING TO AN END !
I e-mailed Dior an inquiry I had pertaining to Dior Diva and this was also included their reply:   " As of recently it has been announced that the Dior Diva Reward Program will reach it's final cycle for both United States and Canadian customers & retailers by of the end of this calendar year. All final entries must be submitted towards the program no later than December 22, 2015. Your current Dior Diva account balance, banked points and/or any additional receipts with purchases made prior to October 2015 would still be valid towards the program and redeeming rewards. However, all points must be claimed by December 22nd, 2015- as points will not carry over into the new year. You may redeem from or add to your points as you wish. When you are ready to l send in your receipts, please fill out the form (included with this email) and mail it and your accompanying receipts to our office "   It's incredibly unfortunate to see it end having only known about the loyalty program for only a few months.
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HALL OF FAMER angel7594 / HALL OF FAMER HALL OF FAMER / replied
That is really cool they sent you the bonus items! I am going to miss the Dior diva program.......  so glad I have the mirror that was a 250 point selection a few years ... see post
What does Sephora do with used returned products?
SIGHTSEER shoppermils / SIGHTSEER SIGHTSEER / replied
I just received some used products in the mail today! It was a value kit that came in a makeup bag. The cream in the jars were obviously used. They were half empty. The ... see post
Can't find reservations?
  I made a reservation about a month ago but I never got an email confirmation and now I can't find the VIEW RESERVATION option anywhere anymore? 
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Complementary makeover if you spend $50, how much is it if you dont spend that amount?
I understand that the full face makeover will be free or a complementary if you spend $50 in the store, but what will you pay if you do not wish to spend that amount and just want to get your make-up done?
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BEAUTY WHIZ jenniferbee / BEAUTY WHIZ BEAUTY WHIZ / replied
Hmm, that's a good point, about the products going directly into our pores from a freshly washed face. I may need to rethink doing the 90-minute makeover and just doing ... see post
I bought this (online exclusive) foundation and I was trying to pick between two shades. If I got the wrong one can i return to store
for a full refund???
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HALL OF FAMER BlueEyeAli / HALL OF FAMER HALL OF FAMER / replied
Yes for sure! They will refund onto your credit card and you can reorder the correct one if you like. see post
Prom Contour
Hi! My prom is April 29th and I was planning on getting my makeup done at Sephora but I was wondering if the makeup artists will contour if you ask them or do you have to more along with the $50 fee?     Tiffany  
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Tiffanayyy, Yes, you can have the makeup artists contour/highlight your skin during your custom makeover.  see post
Store sample policy needs to be online as well
I have seen many claims to the great sample perks with buying in-store and how you can do this online as well.  That hasn't been true for me, I live 4 hours from closest Sephora and personal and immediate disabilities prevent me from visiting the store and I would love the opportunity to choose 3 samples myself instead of the site giving me only 5-6 I can choose from that I really have no interest in sampling.    Great Day to All, Sephoraneedmore  
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
The samples in store are from testers, made for you. If the brand has supplied pre made sealed samples, you may be able to get that. Both of these senerios I've experien... see post
Incorrect VIB rouge info on website
  According to the Sephora website a Personal Beauty Consultation  is complimentary for VIB rouge members.  Here is what it says below:   "Revamp your entire routine or focus on specific topics in this 90-minute private session. Complimentary with a $125 minimum purchase, it also includes a Custom Makeover. This service is free for our VIB Rouge members."   I just found out that this is not correct and VIB Rouge members still need to make a purchase.  I think the above statement is misleading and needs to be corrected.   http://www.sephora.com/about/reservations/res ** apologies, looks like this was posted in the incorrect section
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi JanieV,   I can see a Mod has assisted you on your other post r egarding this,  which can be viewed here > seph.me/1UZf52Y.    Best, Mali see post
Sephora Play?
Can anyone let me know where Sephora Play is currently available?  I know the market has expanded from the initial pilot cities.  But I live in Los Angeles, and I can't find information anywhere on when the national launch will begin.  Any information appreciated =)
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi PGHK,   Play! is currently available by invitation only, since it's still in a testing period. We hope to launch the program nationwide in the U.S. later this yea... see post
What to bring to a class?
A friend and I are going to a class tomorrow at our local Sephora, and I was wondering if we needed to bring anything to the store with us, like our own makeup or brushes or anything? --Thank You!
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Snogip / RISING STAR / replied
Thank you so much for your help, that's exactly what I needed to know! : ) see post
London
Hey is there a Sephora store in London?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Gintare, No we don't have a store in London, but we do ship there. You can find more information here> http://www.sephora.com/customer-service/international-shipments... see post
Delete my Sephora Account!
Hi, I really want to delete this account. Please help!
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leonie1999 / FRESH FACE / replied
Hi! I'd like To have my information removed from this account and ideally deleted, is this possible? see post
First time to Sephora
Hello, today was my first Sephora experience, and I am not sure if I am looking in the right place for my questions.  I am looking for the products that were used on me at the store and I cannot find the right shades/products so that I can put them in my favorites and work towards purchasing all of them.  I also asked for my receipt to be emailed to me but I have not received it.  should the receipt be on my account page or will it come in a separate e-mail.  I also purchased a $50 card before my service and I thought that the gift card would be used towards my purchases but I just checked and I have a balance still left on my card.  I am hoping that you can help me I am very overwhelmed with the experience but would like to continue the process.
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
 Hi Happymom6, I would recommend contacting the store to see which items were used.  see post
Horrible at makeup, wanting to learn how to do foundation to cover acne via Sephora Makeover.
Hi Everyone So as much as it pains me to say this I'm horrible at doing make up and I'm thinking about doing a Sephora makeover just to learn the basics of how to do a foundation that covers acne and dark circles under the eyes. I've never done anything like this before so do I need to make an appointment? Are they willing to work with me on what products to use and show me how to do it? And what are the costs of the makeover?      I'm sorry if I sound like a total newbie!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SimBurr, Yes, our Cast Members will be happy to help you out. We offer complimentary mini makeovers which just focus on one area or a custom makeover with a $50 purch... see post
Returning without receipt
I love Sephora's return policy, but does anyone know why they ask you for government issued ID? What do they use that information for?
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BEAUTY CONNOISSEUR egoteen / BEAUTY CONNOISSEUR BEAUTY CONNOISSEUR / replied
Yep. I don't work for Sephora, but I do work retail at a major clothing retailer. I've seen the same customers come in week after week, trying to return obviously worn c... see post
Charleston SC?
Hi. Our local newspaper recently had an article stating the new Sephora store in Charleston SC (King St) will be opening next week (3/18). Will VIB/Rouge receive a special invite?   Thanks! Katherine
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BEAUTY PRO makeupforkathy / BEAUTY PRO BEAUTY PRO / replied
Disappointing answer. I always thought Sephora had fun grand opening celebrations. If I have to look in the paper for the opening date it doesn't appear that I will be i... see post
Personal Beauty Consultation?
How much does Sephora charge for the Personal Beauty Consultation? And if it does how would i find out how much it is in NY?
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BEAUTY MASTER theramenlover / BEAUTY MASTER BEAUTY MASTER / replied
If you click stores on the upper right hand corner, it'll lead you to a page with more detailed information but in summary, there are two different types of services tha... see post
In-Store Beauty Makeovers! Questions
I was thinking about going to a Sephora and getting one of the makeovers...Can anyone tell me how it works? I don't want them to put horrible makeup that's not my style on and then I be persuaded to buy it. I just want a killer make over where I can try to products I want to buy and be given advice on what looks best and application techniques? Any advice??
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BEAUTY WHIZ jessied2 / BEAUTY WHIZ BEAUTY WHIZ / replied
Appointments need to be made in advance, and the purchase needs to be that day of the appointment.  see post
Imp
My Order has been cancelled ,  because of unsuccessful authorization. What's the problem???
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ihnnno,    I will send you a private message, with more information. Please check your messages, when you get the chance. Thank you!   Best Wishes,   Jane... see post
HORRIBLE customer service @ Stonetown SF,CA
I often go to my old local store in Burlingame, CA which i always get an awesome services ..unfortunately i moved to Daly city, CA so iI visited the stone town SF, CA store.. what a horrible experience i when in on NYE for a 10-15 mini over eye look. first they said it was pretty busy that there was a wait of 30 min i said that's ok i can wait 30 min which ended up being 1 hr 30 min i was still understandable because it was NYE and all i wanted it was a quick eye. finally they were ready for me: make up artist JENNIFER, started doing my eyes, i asked for a goldenish color, first she was very rude saying that she only had like 10 min to do my eyes because they were about to close, second thing she asked me if i was purchasing products that day(since when you need to purchases products for a 15 min mini over???) i said no she kinda gave me attitude because she said manager told her to do mini overs on customers who only was making a purchase. i was ok whatever I'm a VIB and for what i understand i don't need to make a purchase to get a mini over!! finally she finished my eyeshadow and i asked if she could do an eyeliner to finish the look cz i was already for my event she ruddily said no that the was a separate service and then i could only do one at a time.. i was like what??? right so i asked again if she could just do it and explained that i was already late for my event and i just wanted to a quick liner.. she say NO AGAIN!! so i said ok i get it thanks anyways for the "HELP" after this horrible customer service..I WILL NEVER GO BACK TO THIS STORE AGAIN!!! I'll just have to drive up far to my old Burlingame Sto
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BEAUTY BRAINIAC c3la / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
No one ever contacted me!! not through email or message :( see post
Want to return or exchange an item purchased ~80 days ago. What can I do?
Purchased an item online but started to use it recently. I think I'm allergic to it and hope to return or exchange for other products. But since it's been about 80 days I guess I could only return it via mail. And it's highly possible that the package will be received after 90 days of purchase. What should I do? If I keep the item I could do nothing but waste it. It's only gently used...
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HALL OF FAMER ChicDabbler / HALL OF FAMER HALL OF FAMER / replied
You can return online purchases in store. When I mail back returns they usually take a month, NEVER less than 2 weeks so it would definitely be past 90 days.  see post
Am i allowed to return a product that i bought for almost 6 months ago?
So, I bought this MUFE HD foundation for my 16th birthday with a gift card that I have received as a birthday present for almost 6 months and i would definitely love to return it. But I don't have any idea where I placed the receipt and also the packaging of it. Would it be possible to return and have a refund of it? Thank you.
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HALL OF FAMER Titian06 / HALL OF FAMER HALL OF FAMER / replied
Without a receipt (in particular) and the packaging, I wouldn't even consider returning an item regardless of how long it had been, let alone six months! see post