A couple of us have been discussing getting together since the the Powell St Sephora will be reopening next month. Any takers? Personally, I'd love to meet you all so let's coordinate something! List of BTers who'd like to meet - November 7! Spoiler (Highlight to read) guzelkiz dalidyli candacebt PavYellow MK89 itscarin mlovexo weeeeweeeeeee guzelkizdalidylicandacebtPavYellowMK89itscarinmlov exoweeeeweeeeeee
Just out of sheer boredom I was thinking of fun ideas Sephora could do to entertain and engage customers.. Do you have any ideas? My ideas: Easter Egg Perk Points! To encourage customers to go 'off the beaten path' and explore the website fully.. have Perks Points as a product with limited quantity hidden around that customers can find, add to basket, and redeem. Spoiler (Highlight to read) Learning Center! Sephora and their vendors post ooooooodles of videos to try and entice you to shop here, or buy a specific product. This idea is inspired by phone apps. The idea is that there would be a Learning Center where you can sign up for watching a video/advertisement and you get 10 perk points for a small amount of your time (2 minute video, example). There could be a limit on how many you can watch per day, but essentially the companies would be getting you in front of their marketing for practically nothing. There is plenty of software already in place to limit usage/abuse and ensure you play the entire video.. just like the phone apps do, the technology exists.
I just had to put in a note about what great customer service I have received at the Polaris store in Columbus, Ohio. I purchased the Sunday Riley Power Couple duo during the sale event at the end of March on the recommendation of one of the sales associates. I started using it at the end of April, with great results. When I was in Sephora at Polaris on Thursday this week, the associate who helped me pick out the SR Power Couple duo asked me how I was liking it. I told her that I loved it, but that the pump on the serum had not worked after the first few times I had used it and since the serum was so thick I was having a hard time getting it out. Now, keep in mind, I love the product and was not asking for anything-just giving a FYI about the pump situation as feedback. The sales associate told me to please bring the duo back in and replace it. I told her I don't mind keeping it, I really like it and I've been using it for about a month now, twice a week. She said, "No, please bring it back, we want you to love your purchase, and this is an expensive item for you to have a problem with". So on Saturday I took in the duo and they happily replaced it for me. I am so impressed that the associate at Polaris went the extra mile for me, without even being asked, really. I am a Rouge Client, so of course I spend a fair amount of money in the store, but from what I can tell, they treat all of their customers this well. If you are in Columbus, Ohio, I highly recommend the Polaris store. It is always clean, well staffed, well stocked, and the staff is beyond lovely. Thanks!
often when i go into sephora, they give me a website to go to in order to write a review of my experience. does anyone have a link to that website? i keep forgetting to write reviews and then when i'm ready, i can't find the website.
So I've been dying for a job at Sephora but I have no experience doing makeup nor did I go to school. I have a lot of years of retail experience and in customer service and I am and artist and went to art school (which prob doesn't help). I applied to literally every job within 25 miles of me on the Sephora careers website but haven't heard anything back yet. I'm wondering what the chances of being hired with no experience are or if I should do anything else to help my changes like call the store manager or something. Please help. My passion is so strong and I just want to get some experience so I can start a career in the industry
Today I went to Sephora with my mom and she was interested on buying a new eye cream. This kind Sephora worker helped us out and we finally decided on getting this eye serum from Algenist. It was kinda funny 'cause my mom wanted to open the box to make sure everything was okay. I've been shopping at Sephora for years and have never had a problem with any of their products being used/anything. When we came home she decided to open it to try the product out and guess what…it was used AND empty. I'm going back to Sephora tomorrow to exchange it….but I'm curious, has this ever happened to anyone else? I'm quite shock tbh. Esp since I've been buying all my beauty products from Sephora for years and this as never happened to me before.
Hey BTers, Just saw on Racked about the launch of the Korean beauty chain, Aritaum (like a Sephora), in the US. Has anyone been to this store in your local area? They carry brands like Sulwhasoo, Laneige, IOPE, Mamonde, Hanyul and other favorite K-brands that are not generally easy to find in the US (if at all). Would like to hear your thoughts on this chain and the brands that they carry!
I went to the Sephora at Serway Gardens in Etobicoke Ontario. I'm not from there. I asked the guy who worked there if I could have a sample of the New Sephora Pantone cream palette. I only wanted a swatch of two shades to try for myself on my nose. Now, my hair was messy, but I looked fine and was very pleasant to him. I actually have a background in makeup. Here's the conversation we had, both with smiles on our faces...: Me: Hi are you busy? I was wondering if I could have a sample of this? Him:'noooo'. Me: Why Not? Him: It would ruin the palette Me: But people have their fingers all in it to swatch, what's the difference? Him: Well, we don't do samples of cream products here. It's like if you were to ask me for a sample of a lipstick. Me: Oh...okay. I walked out. Business lost. I went to Mac instead. I'm astonished and pissed off. I've never been told no to a sample. He never offered to try it on me. He never asked for clarification. He never made a offer. He never tried to help me or talk to me. He said no and argued with me, the customer. I'm not sure what he was thinking. Maybe he assumed I wanted a sample of every colour? He had horrible communication skills. That's not my local Sephora but it was horrific. I stood with the palette hoping for someone who was free to approach me. No one did! I had to approach him. We both know his reasoning is ridiculous. Customers can get 3 samples, and certainly creams. What should I do? Is he right when he told me he was not allowed to make cream samples? Was I wrong to ask for that sample? If you a worker were asked, what would you think?
I e-mailed Dior an inquiry I had pertaining to Dior Diva and this was also included their reply: " As of recently it has been announced that the Dior Diva Reward Program will reach it's final cycle for both United States and Canadian customers & retailers by of the end of this calendar year. All final entries must be submitted towards the program no later than December 22, 2015. Your current Dior Diva account balance, banked points and/or any additional receipts with purchases made prior to October 2015 would still be valid towards the program and redeeming rewards. However, all points must be claimed by December 22nd, 2015- as points will not carry over into the new year. You may redeem from or add to your points as you wish. When you are ready to l send in your receipts, please fill out the form (included with this email) and mail it and your accompanying receipts to our office " It's incredibly unfortunate to see it end having only known about the loyalty program for only a few months.
I understand that the full face makeover will be free or a complementary if you spend $50 in the store, but what will you pay if you do not wish to spend that amount and just want to get your make-up done?
Hi! My prom is April 29th and I was planning on getting my makeup done at Sephora but I was wondering if the makeup artists will contour if you ask them or do you have to more along with the $50 fee? Tiffany
I have seen many claims to the great sample perks with buying in-store and how you can do this online as well. That hasn't been true for me, I live 4 hours from closest Sephora and personal and immediate disabilities prevent me from visiting the store and I would love the opportunity to choose 3 samples myself instead of the site giving me only 5-6 I can choose from that I really have no interest in sampling. Great Day to All, Sephoraneedmore
According to the Sephora website a Personal Beauty Consultation is complimentary for VIB rouge members. Here is what it says below: "Revamp your entire routine or focus on specific topics in this 90-minute private session. Complimentary with a $125 minimum purchase, it also includes a Custom Makeover. This service is free for our VIB Rouge members." I just found out that this is not correct and VIB Rouge members still need to make a purchase. I think the above statement is misleading and needs to be corrected. http://www.sephora.com/about/reservations/res ** apologies, looks like this was posted in the incorrect section
Can anyone let me know where Sephora Play is currently available? I know the market has expanded from the initial pilot cities. But I live in Los Angeles, and I can't find information anywhere on when the national launch will begin. Any information appreciated =)
Hello, today was my first Sephora experience, and I am not sure if I am looking in the right place for my questions. I am looking for the products that were used on me at the store and I cannot find the right shades/products so that I can put them in my favorites and work towards purchasing all of them. I also asked for my receipt to be emailed to me but I have not received it. should the receipt be on my account page or will it come in a separate e-mail. I also purchased a $50 card before my service and I thought that the gift card would be used towards my purchases but I just checked and I have a balance still left on my card. I am hoping that you can help me I am very overwhelmed with the experience but would like to continue the process.
Hi Everyone So as much as it pains me to say this I'm horrible at doing make up and I'm thinking about doing a Sephora makeover just to learn the basics of how to do a foundation that covers acne and dark circles under the eyes. I've never done anything like this before so do I need to make an appointment? Are they willing to work with me on what products to use and show me how to do it? And what are the costs of the makeover? I'm sorry if I sound like a total newbie!