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why no store in Switzerland :( ?
hello, 'm living in switzerland and no shop for sephora here ? also i can't make order online because no shipping here please can you tell me if you are going to open soon a branch in switzerland or able to ship here thanks
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LindsayBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi RaniaAW,   We appreciate your interest in Sephora and hope to have a Sephora store near you someday soon! Sephora stores are currently opening all over the globe,... see post
Writing reviews about Sephora employees
often when i go into sephora, they give me a website to go to in order to write a review of my experience. does anyone have a link to that website? i keep forgetting to write reviews and then when i'm ready, i can't find the website.
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Narnarr / NEWCOMER / replied
i am a regular customer at the sephora store there, i have been with many girls there before and i appreciate all the help they give but sometimes you can see it in the... see post
DIOR DIVA IS COMING TO AN END !
I e-mailed Dior an inquiry I had pertaining to Dior Diva and this was also included their reply:   " As of recently it has been announced that the Dior Diva Reward Program will reach it's final cycle for both United States and Canadian customers & retailers by of the end of this calendar year. All final entries must be submitted towards the program no later than December 22, 2015. Your current Dior Diva account balance, banked points and/or any additional receipts with purchases made prior to October 2015 would still be valid towards the program and redeeming rewards. However, all points must be claimed by December 22nd, 2015- as points will not carry over into the new year. You may redeem from or add to your points as you wish. When you are ready to l send in your receipts, please fill out the form (included with this email) and mail it and your accompanying receipts to our office "   It's incredibly unfortunate to see it end having only known about the loyalty program for only a few months.
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BEAUTY MASTER grayreb / BEAUTY MASTER BEAUTY MASTER / replied
Man, i wish that had been the 500 point reward when I submitted my receipts. I love Night Shock. see post
Charleston, SC opening date
Hello! I found out that Sephora is opening a standalone store in Charleston, SC. Exciting! But when is the date? Will there be an event? I asked on facebook a week or so ago and was given a link to sign up to receive e-mails, which is not what I needed. I already get e-mails and I was never notified of this new store. I would love more info! With the lack of events I would LOVE to attend an opening. Thanks!
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BEAUTY BOSS Maria88 / BEAUTY BOSS BEAUTY BOSS / replied
hanks for a quick response! Do you know when we can expect to know more? And where should I look towards new info? I just don't want to find out the day of, or days a... see post
Hi i have a question for you.
Hello, I was wondering for a while, what do you need to know, to work at sephora? I am not wanting to apply to a job, but this has been a question that has been running through my mind for a  while now.  Do you have to be at a certain age, or know how to apply makeup very well? thanks so much for your support!                              -Dena
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BHJ33 / NEWCOMER / replied
I would like to know if I opened a Sephora, would I need a license or permits? see post
HORRIBLE customer service @ Stonetown SF,CA
I often go to my old local store in Burlingame, CA which i always get an awesome services ..unfortunately i moved to Daly city, CA so iI visited the stone town SF, CA store.. what a horrible experience i when in on NYE for a 10-15 mini over eye look. first they said it was pretty busy that there was a wait of 30 min i said that's ok i can wait 30 min which ended up being 1 hr 30 min i was still understandable because it was NYE and all i wanted it was a quick eye. finally they were ready for me: make up artist JENNIFER, started doing my eyes, i asked for a goldenish color, first she was very rude saying that she only had like 10 min to do my eyes because they were about to close, second thing she asked me if i was purchasing products that day(since when you need to purchases products for a 15 min mini over???) i said no she kinda gave me attitude because she said manager told her to do mini overs on customers who only was making a purchase. i was ok whatever I'm a VIB and for what i understand i don't need to make a purchase to get a mini over!! finally she finished my eyeshadow and i asked if she could do an eyeliner to finish the look cz i was already for my event she ruddily said no that the was a separate service and then i could only do one at a time.. i was like what??? right so i asked again if she could just do it and explained that i was already late for my event and i just wanted to a quick liner.. she say NO AGAIN!! so i said ok i get it thanks anyways for the "HELP" after this horrible customer service..I WILL NEVER GO BACK TO THIS STORE AGAIN!!! I'll just have to drive up far to my old Burlingame Sto
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi C3la, I'm so sorry to hear about your experience in our Stonestown store :(  I'll send you a private message for more information. see post
Is it bad to return a lot of stuff?
HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
Hi, Zebulavious!   As this is an older thread (2013), if you're inquiring specifically over whether it may be "bad" to return products from an online order and are see... see post
Rewards Programs
Hi beauties,  Today I went to mac and got two free lippies with their Back to Mac recycling program . Does sephora have any similar program where you recycle empty containers for rewards? What do guys think of the idea. 
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HALL OF FAMER m26430 / HALL OF FAMER HALL OF FAMER / replied
Lush has a recycling program. If you bring back 5 empty black pots with the recycling sticker (on the lid) you can redeem a free fresh face mask.  see post
In-Store Beauty Makeovers! Questions
I was thinking about going to a Sephora and getting one of the makeovers...Can anyone tell me how it works? I don't want them to put horrible makeup that's not my style on and then I be persuaded to buy it. I just want a killer make over where I can try to products I want to buy and be given advice on what looks best and application techniques? Any advice??
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JNatasha / FRESH FACE / replied
Just to be clear, I am a Beauty Insider, close to being VIB, but not VIB Rouge see post
We dont get make-up products from NARs, Bobby Brown, Laura Mercier, Smash box, Makeup Forever, Chanel, etc in Sephora India stores..
Hello Sephora team,   Why Sephora India is not keeping the brands like NARs, Bobby Brown, Laura Mercier, Smash box, Makeup Forever, Chanel, etc. Sephora has already opened stores in 3 cities in India but we see the same stuffs avaialble in Sephora which we used to see in other malls and shopping outlets.. We want the above mentioned brand products and we are unable to get them in India. Thats why we stick to MAC products currently. If you understand this issue, please stock you store with brands like  NARs, Bobby Brown, Laura Mercier, Smash box, Makeup Forever, Chanel, YSL, etc. Otherwise, keep these stuffs available in ONLINE atleast. We see a different standard of Sephora abroad altogether and when we look at the brands available in Sephora India, we get disappointed as we want to buy the above mentioned make products. And Amazon is the only way to get them here. But we love sephora abroad but in india we dont see the same standard over here. Very disappointed.   Thanks, Kavita
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Kavita,   Sephora India is considered a different branch than Sephora USA/Canada (this is true for all other international Sephora locations like Sephora France, ... see post
Add points after a purchase
The cashier forgot to ask my sephora card at the counter. She told me to go online to have the points added to my account.
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Anaflowers / FRESH FACE / replied
Hello!!! I would love some help with the same issue... I need to add points because she told me she could't add them after she charged it. see post
Is there a sephora store in London, UK?
SCENE QUEEN pri21 / SCENE QUEEN SCENE QUEEN / replied
I am unable to put in my zip code, I live in London.  see post
How have your return experiences been?... mine was awful today
It's very rare for me to do a return. Because I don't experiment with new products. I've been using the same products for years.  I believe I have the best. (I'll experiment with samples here and there and thats it)   Anyways, I'm hitting that age right now where I need to start using anti-aging products and I literally thought I found the 'one' when my shipment came in.  A sephora associate suggested that I get it because it's the best, I told her I'd think about it.   Long story short I ended up ordering it online a nd after a week of using it - It made me break out so badly. At first when I started seeing the breakouts they were minor, but gradually increased as I continued using the product. This product was the only new regimene added to my nightly routine so I knew it was the culprit. The next day I went to return it.   The first thing the girl does is see if I have any items in my hands. No hello's or hi's, how are you. Which was odd. I proceed to let her know that I'm here to return this item. She opens it up and inspects it really carefully and rudely tells me that one of the 'creams is practically empty'. When really there was barely a quarter of it used.  I let her know I only had it for a week. I'm here because it made me break out - and I was pointing to the areas it messed up my skin. She starts to whisper to the girl next to her, and they're just staring at me up and down while talking to each other. (It was in a way where it pretty much looked like they were trying to figure out if I was abusing their return policy based on my appearance) Then she tells me that she's going to ask her manager whether or not it could be returned.    I waited for her, for 5 minutes just to see her walking around trying to track down her manager.     She then comes back after walking around in circles, because I guess she couldn't find the manager and tells me  'You can't use pretty much the entire cream and then expect us to accept it. I'll let you do the return today but next time it won't happen.'    I don't normally vent about these things. I understand the policy and I know I did nothing wrong. The products were gently used, I had my receipt on me as well.  Her customer service skills were horrible, her approach to this situation was very juvenile.    
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BEAUTY BOSS Paiigee / BEAUTY BOSS BEAUTY BOSS / replied
I just sent back my first return via mail, and I totally agree. I figured it would be easier to mail it than drive the hour to my closest Sephora, but I ended up spendin... see post
leaHow do Sephora employees clean their brushes between makeovers?
How often do they clean them and what do they use? Or do they just switch brushes out because obviously they can't use the same brush on one customer and then using on another without washing them.
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HALL OF FAMER IttyxBittyxMe / HALL OF FAMER HALL OF FAMER / replied
Typically a brush cleaner and alcohol are used to clean and disinfect between clients. As far as deep cleaning goes, every night.  see post
When will SEPHORA issue a online credit card instead of store credit card?stor
When? Because buying online is much more satisfying and able to get products that are not inside the store or out of stock (which some sales person lie about not having the product in the store at all.)
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HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
Gotcha! As in a merchandise credit/voucher. While I can't speak on Sephora's behalf as to if they intend to change this policy in the future, I will say that you're not ... see post
?
Hi! I returned my Naked 2 Palette through mail and I recieved an email saying that my return was processed and my card had recieved the money. However, I do not see any notification from my card company saying that recieved any money back. What should I do
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi RachelHur,   I would be happy to look into this for you. Please send me a private message with your order number. Thank you!   Best, Mali see post
Kat Von D foundation deal with black beauty blender?
I was at my local Sephora in side JCP and they had a package deal of a black beauty blender with the Kat Von D foundation combo package. Does anyone know if this is a store only thing or if it will be available online? I knew I should have grabbed it while there.
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BEAUTY WHIZ puglover05 / BEAUTY WHIZ BEAUTY WHIZ / replied
Anytime I shop in store they never manage to apply my points and I really wanted to order online with a few things not carried in store. see post
Skincare Essentials Class
I went to the Skincare IQ class this morning at Pearlridge Mall here in Hawaii and i HIGHLY recommend the class! Especially if you are looking to revamp your routine or if you already have a routine on lock and just want to test out some different products! (like I have been dancing around buying a Foreo Luna, I already have a Clarisonic so I got to try the Luna today with some products to really get a feel without having to buy it!) The staff at that location is AMAZING! They recommended different techniques and products to me that really made a difference with my skin. I worked with Nicole a few weeks ago looking for new lipstick, she was one of the reps at the class and she immediately remembered me. It made me feel valued as a customer! She is my new bff because I feel like she gives me an honest opinion about what is and isn't working on me (everyone one needs a Nicole on their team) My skin was so well prepped that my makeup went on smoother than butter! I will definitely sign up for more classes with them in the future! If you have never been to a class PLEASE sign up for one asap. Seriously guys. You have nothing, NOTHING to lose but everything to gain!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi PrincessDianna1, Thanks for sharing your experience! I'm so glad to hear that you had a great time and I'll definitely forward this to the store :) see post
Mystery shopper
Sephora need to randomly choose some of the VIB/ rouge to be mystery shoppers in the stores. Not the ones they frequent but different ones to see how they are treated. I will be the 1st to volunteer because i'm fed up with being misunderstood by some of these SA's!!!  You wouldn't believe some of my horror stories. I wish I could secretly video and record some of my shopping experiences and send them to you. The sad thing is....I know I'm not the only one. Spoiler (Highlight to read)    
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BEAUTY MASTER Adriadne / BEAUTY MASTER BEAUTY MASTER / replied
I think that's a great idea. I have yet to have a positive experience in one of their stores.   If it wasn't for Blush.com's rebranding as Dermstore and its accompanyi... see post
Student ID
I heard a little rumor that if you show your Student ID in store, you can have cashback. Just making sure, is that correct? Thanks!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Rach61, At this time, we don't have that program available. see post
Too Faced Cosmetics Customer Service
My apologies in advance for my rant.    I want to make y'all aware of the awful experience I've had dealing with Too Faced (direct), which is especially disappointing given the amount of money I've spent on their products.   On Cyber Monday, I placed my second order ever with TF direct to take advantage of their half off sale items promo and their Cyber Monday mystery bag.   When my order arrived on 12/08, one of the palettes I ordered was missing, although I was charged.   3 phone calls and 1 email later, I still have not received my refund from them, although a supervisor swears the refund was issued yesterday (after she hung up on me a few minutes ago and then called me back).  I am not holding my breath.   The worst part is that no one apologized or even acknowledged the inconvenience of having to call 3 times and email when they messed up in the first place.   I would like to spare anyone else from going through something similar.     Has anyone else had a bad experience dealing with Too Faced Cosmetics' (lack of) Customer Service reps?
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SCENE QUEEN makeuplove7 / SCENE QUEEN SCENE QUEEN / replied
I totally agree..one of the worst customer service ever.i had ordered some products along with mystery bag on cyber mon and my address was not mentioned nor it gave a er... see post
The Amazing Bea!
Visited the Sephora at Tyson Corner Centre on vacation and spoke to a beauty advisor for advice on my needs Bea was amazing the products she recommended were amazing and I hope they progressively improves my skin. She's both informative and very friendly,  Will definitely be going back thanks to her!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AnnessaBH, thanks for sharing your feedback! I will gladly pass that on to the store :) see post
Sephora Experience at Sephora Sofia, Paradise Mall
Dear Sephora HQ,   I can fully agree with the opinion for Sephora The Mall from the previous post. They are really incredibly nice. Unfortunately I can not give the same feedback for the Location in Paradise Mall. Yesterday my fiancee and her sister went into the store. Unfortunately they accidentally broke 4 Sephora shower gels. Even though the shower gels were standing at some really frame-built counter and it was not very hard for them to fall, they appologized and were willing to pay for what they broke. They also wanted to buy some other products. What I could not understand is why the deputy manager(as she introduced herself) Nadezhda, started shouting at them and asking who would clean the mist now. My fiancee and her sister appologized again and again expressed their willingness to pay for what was broke and also to buy the other products they had in their basket. The "deputy manager" Nadezhda continued shouting at them and made them wait several minutes ат the pay desk until she was cleaning. Please, if you dont want to lose your customers in the location, talk with her about her attitude or send her to some customer service training. We are used to the great Sephora service we receive in the locations in Italy, France and Germany, where we are regular customers. The service in Sofia, The Mall is also great. And exactly that is why we are so schocked from the attitude of someone who is also having a supervising role and is a replacement for the store Manager. Unfortunately her Manager is on vacation until tomorrow and I couldn't reach her.     Best Regards, Milen Drenski
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Milen, I'm so sorry to hear about your experience! We are only able to assist with our stores in the U.S. and Canada. If you haven't already, I would definitely recom... see post
Returns
Hi! I have an item that has been untouched that I bought in store sometime in November. Unfortunately, I can't find the receipt, however the store I contacted said to find a proof of purchase in my account but my purchases only shows after December 1st. Everything prior to December 1st is not showing, is there another way to find out when I purchased this item? The only reason why I am asking this question is because the return policy has changed in Canada.
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
 Hi KarinaGG, Returns are up to the store's discretion. I can see your November purchases, so I will be happy to provide any info to help. I will send you a message for ... see post
MUFE Ultra HD concealer in Canadian stores
Hi, does anyone know when this concealer will be hitting stores in canada?    thanks ! 
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Chaddad2210, availability may vary. I'd recommend contacting the store directly for more info> http://www.sephora.com/store-locations-events see post
What does Sephora do with used returned products?
HALL OF FAMER SydBristow / HALL OF FAMER HALL OF FAMER / replied
I have probably mentioned this elsewhere on the thread, but please consider trying the trade thread, for items that are brand new or even ones that have been used that c... see post
Can I return a product without packaging & receipt?
I bought Laura Mercier foundation about a month ago and I finally tried it, but it breaks me out.    I didn't keep the packaging and receipt because Laura Mercier products never broke me out, but this one did.    So can I still return this even if I don't have packaging and receipt? 
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BEAUTY MAVEN NurseMiel / BEAUTY MAVEN BEAUTY MAVEN / replied
What? Online purchases without packing slip count as non-receipt returns (which are limited and can result in blacklisting). I don't think there should be any consequenc... see post
Sephora experience at Sephora,Bulgaria (The Mall location)
Dear Sephora HQ, i am starting this topic because this just needs to be said. At Sephora in Sofia abd more specificly The Mall shopping center,you cast member are beyond amazing, you just really need to give them a present. Everytime i set a foot in the particular store i feel celebrated,I literally feel as if my mom owns this place,(yeah,they are that friendly). Every single time no matter rush hour or dead hour there is always smile on their face and tip on their tongues,i can give you a million examples of personal experience with them. I usually browse often there i have never seen the cast memebers talk with friends or family members usually to conversations go like "hey , do you think i gave a good advice to that lady , or i hope she likes the product..." i once was moanig to a friend how terrible i am at doing my cat eye and as i say it a cast member grabs my hand sits me at a chair and starts explaing why i was unable to make it perfect how i can make my technique better and etc... 1:30h hour later i perfect my eyeliner technique, and the store oh lord its the cleanest store i have ever set a foot at, i could literally go and lick the floor with no hesitation, its that clean.They have never mistreated me or any of their customers, and you never get surrounded with cast members who would think that you are there to steal, not even once ! And this is amazing! I dont have anything in common with the staff or sephora there but the love for make up/perfumes its heart melting.  
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SCENE QUEEN MilenD / SCENE QUEEN SCENE QUEEN / replied
Sephora experience at Sephora, Bulgaria (Paradise Mall Location)   Dear Sephora HQ,   I can fully agree with the opinion for Sephora The Mall. They are really incred... see post
Delete my Sephora Account!
Hi, I really want to delete this account. Please help!
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VictoriaMW / FRESH FACE / replied
I need to delete or get rid of my account because I have one for the store and one for online and I need to get rid of my online one which is the one I am using right no... see post
Price adjustment on purchase?
Hi! I have a question regarding price adjustments. I purchased a Clarisonic Mia 2 on March 30th. I then received an email coupon for 15% off through April 10th. I called the 877 number and was told the only way to get a credit for the difference would be to return it and purchase it again with the coupon, since the coupon was not valid at the time of my purchase. Is there a way to do it without returning it? I also have a 20% off coupon from another retailer, but I would rather keep the product I already purchased. That $23 would really mean a lot to me =)
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BEAUTY RESIDENT ssc11 / BEAUTY RESIDENT BEAUTY RESIDENT / replied
I think it is absolutely HORRIBLE customer service not to offer price adjustments! I purchased an item 3 days before the price went down. It just shipped out today so I ... see post