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When will the Urban Decay "Naked Skin Concealer" be available in Canadian stores?
I know Canadian stores take longer to get certain products in. I live in Calgary, Alberta and I am wondering when we can expect to see this product here?    Thank you!!
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi shmems, Every store receives merchandise at different times. I suggest you check with your local store directly for more info! :) -Laura see post
Mascara samples at Sephora?
I'm trying to decide between the Diorshow and Lancome mascaras, but I need to try both of them out first. I don't want to buy both of them then return one if I don't like it, but I don't want to use the testers at the Sephora near me since they're usually really gross. If I ask, will one of the cast members give me a sample of the mascaras, or do they not give mascara samples?
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BMG0321 / NEWCOMER / replied
Hi Jaaaane,    It's been about 4 years that I have been using Lance mascaras and I recently changed for the Dior Show and I am more than satisfied. I did like Lancome,... see post
Does Sephora give free skin care samples in store?
I'm looking to try a new Clinique Moisturizer and don't want to waste the money if it doesn't work.. Please advise.
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HALL OF FAMER minibux / HALL OF FAMER HALL OF FAMER / replied
Absolutely. They'll also print out the ingredient list with directions if you ask. Usually, you can ask for just about anything able to make a sample of.  (Ie: nothing ... see post
Brand Reps In-Store
*heads up, this IS a rant*   So I went into Sephora today looking for a new moisturizer. My skin has been insanely dry lately, and my Sheer Transformation is doing literally nothing. Normally I have normal skin - I think the dryness is from my new cleansing routine, I've heard the Fresh Soy Face Cleanser has been drying out a lot of people. Anyway, I go into the store and head to the SkincareIQ device. I enter in my concerns, skin type, all that. I start looking at a cream from FAB and trying it on my hand when the brand rep walks up to me.   "Oh, you're looking for a new moisturizer?" I respond politely, she asks me my skin concerns, we go back and forth a few times, and she pulls me over to her brand, Ren. Tells me "Now, this has no parabens, silicone, or fragrance to it, all of which you said were important to you."  ... I said I didn't want it to feel oily. But alright. I took a sample of it and later tried it on in store.   Wouldn't you know it? My face is shiny, my skin is bumpy, and an hour later the flakiness is coming back.   I hate dealing with brand reps. I understand it's their job, but what if I had decided to buy that? I would've paid for and had to return a product that was terrible for me because she doesn't know anything about other brands that would be better for my skin. Her job is to try and get as many people to purchase her brand as she can, sometimes ignoring their actual skin concerns.    Sorry for the rant. Thanks for letting me vent <3
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HALL OF FAMER ivyxox / HALL OF FAMER HALL OF FAMER / replied
I had a similar experience with a Clarisonic brand rep. The Clarisonic rep seems to be at my local Sephora a lot. She just came to me and asked if I have heard Clarisoni... see post
Does Sephora support blogger/vloggers?
I am new to blogging and vlogging and was wondering how much support Sephora gives to people in my situation. I have bought all of my makeup at local Sephora Stores and have plenty of good things to say about them. 
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hey makaylakillian,    At this time, Sephora does not provide free samples or products for the purposes of being reviewed on YouTube, blogs, or other social media ch... see post
Has anyone else been ignored because of what they were wearing?
Hi girls/guys! I've got a question for you today. Has anyone else been ignored because of what they were wearing? I've had some bad experiences based on what I was wearing. When its a Monday night at 8 pm and I decide to hop in the car and run to Sephora, I am not going to get all dressed up. I walked into the store wearing my naked face and large sweats and a large sweatshirt, I was just lounging around in my bedroom mind you. I am the only one in the store and no one even acknowledged my existence. I stood in front of the MUFE eyeshadows for about 30 minutes swatching different shades and no one came and asked me for help. I had a worker just stand 10 feet away staring at me for a good minute or two without saying anything. Maybe he thought I was going to steal something? I decided to walk the store and see if that caught anyone's attention, but no one would talk to me. I am not the most socially forward person, so I didn't want to go hunt someone down and ask for their help.  Compare this to my experience a week prior. I walk in with a full face of makeup and jeans on with a cute sweater (it was -20 that day) and I am bombarded with people. I get someone who matches and applies my foundation and another who comes and asks if I want a "free spa experience". I had someone come up and hand me a basket and another ask if I needed help finding a brush. I adored that service and was blown away when I walked in on that Monday and was completely ignored. It wasn't the first time I was ignored either, but this time stood out to me because I was the only person in the store.   Has anyone else had this experience or was it just me?  
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HALL OF FAMER jcmb / HALL OF FAMER HALL OF FAMER / replied
I wear THE COOLEST 20 year old Vans with jeans and t-shirts (with some odd graphics/sayings) usually, unless it's cold and then I'm in bright colored sweaters with unusu... see post
Store NEEDED in Coeur d'Alene, Idaho!
There are 3 Sephora locations in Spokane, WA (about a 40 minute drive from Coeur d'Alene), but there are NO Sephora's in the northern part of Idaho!!   There is a new "Village" near the lake with very nice restaurants, movie theater, very nice shopping and it's an outdoor mall. A Sephora would be PERFECT there!! I know several people in this area (me included) who never drive to Spokane because it's a real pain to do so, we don't like the Spokane area at all, and we want a local Sephora!   Hopefully Sephora will consider this and move one into the new Village plaza! There is an Ulta in Coeur d'Alene, but I never shop there. My heart belongs to Sephora! (Shows since I could be VIB Rouge two times over most years!)        
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Thank you for the suggestion, jennsen! I will definitely forward your feedback to the retail division for future consideration. :)   Thanks for shopping online as mu... see post
What does Sephora do with used returned products?
BEAUTY MAVEN cutieln / BEAUTY MAVEN BEAUTY MAVEN / replied
Thanks to sephora's great policy and not to abuse it see post
Anastasia Beverly Hills
There are tons of AB Hills products available and I know they are very popular however not all products are available at sephora. Is the collection at sephora ever going to expand? 
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BEAUTY BUFF missrubybabii / BEAUTY BUFF BEAUTY BUFF / replied
I hope so it could bring sephora a lot of money I think their products are very popular ! Good to hear thanks for sharing  see post
40 JCPenney Stores Closing
FYI - to those of you who shop SiJCP, just wanted to throw this out there.  I found it on nbc.   I'm not even sure if these stores have Sephora in them, but hope none of you are affected.
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HALL OF FAMER guzelkiz / HALL OF FAMER HALL OF FAMER / replied
Not Sephora related but Macy's is also closing some stores.  I think 14 stores. see post
Hair Product Samples
Can you get samples of hair styling products in store? There is a specific product I'd like to try but do not want to spend so much money in case it doesn't work with my hair.
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IT GIRL BlueEyeAli / IT GIRL IT GIRL / replied
Yes you can, ask any of the staff there and they can make you up a sample to take home and try out! see post
Rant: Stop Being So Stingy With Samples Sephora Stores!
Can someone explain to me why Sephora stores are so stingy with samples? I have gotten so turned off from shopping at any Sephora location this past year. I can't be the only one who now only buys online because the SAs lie, refuse to give out samples and act as if you are personally inconveniencing them and taking money out their pocket by asking if there are any samples for the day or if you can get one for a specific product. I have been to numerous stores only to be told "We don't have any" when I can clearly see boxes full behind the counter. I have also been told that the only samples I could get are the ones redeemed for points and "They will make you any sample you want", but my apologies if I don't want to put something on my face that a million people have stuck their dirty fingers in or used (particularly the case with jars/tubs and most makeup). All the testers are breeding grounds for nasty bacteria. Despite their claims that they clean everything regularly, I have seen tons of people apply lipstick/lipgloss/mascara using the brush it comes with, then putting it back and contaminating the entire product. I don't share mascara with my friends, so I definitely don't want to with 100 strangers.    I am always tempted to just cancel my purchase and go home and buy it online when I am told there are no samples. There is no reason to waste my money there and get no samples when I can order from home and get at least 3 foils and a deluxe sample (often more) for free, along with free shipping. Does Sephora still not realize that samples encourage us to buy more products? I cant tell you how many products I have bought full sizes of only because I got a free sample, tried it and loved it. There have also been many products I thought I would love, but tried a sample of and hated, therefore not wasting Sephoras time or money by buying it, hating it and returning it. They should be throwing samples at us left and right and offering samples of products when we ask for recommendations. Especially to us Rouge members who have spent thousands. We shouldn't have to ask and receive weird looks and attitude, they should just put them in your bag at checkout. During one of the only pleasant experiences I have had at Sephora, a trainer for the company who helped me told me that anytime you go to the counter and ask for samples and they say "we have none" that they are lying. He showed me that almost all the drawers under the displays are filled with samples and back stocked product and that they have foil or deluxe samples for most products (despite them always trying to make you one from the tester). He also told me that most of these samples are given to Sephora by the companies for free, so there is no reason they should be stingy with the samples because they cost them nothing and encourage you to buy more products. You would think that Sephora would want to encourage us to shop in store where they can convince us into buying more and not lose out on money they pay for the free shipping that rouges get. I would go to my local Sephora all the time and probably buy more if they actually gave out samples. Who do we need to talk to in order to get a change?   Have any of you all had these issues with Sephora stores? Do you prefer buying in store or online and why? Interested to hear everyones experiences!      
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BEAUTY BOSS AMHWKI / BEAUTY BOSS BEAUTY BOSS / replied
Just reading through the comments on the Midwest - I cannot agree more.  I have never had any issue with any of the Sephora's that I have been to.  I made Rouge in Novem... see post
Consumer judgement
So I'm still young, only 22, but I can't stand the way people treat me in stores, not just sephora. I can't stand going to make-up counters because people don't think i know what i want or that I'm going to try to steal something.    I recently went into a free standing store and the girl working didn't even come up to me when i was swatching products. I asked her two questions and got one word answers. I put the products down and walked out the store.    I am a freelance make-up artist and I graduated from a great makeup school so it really bothers me when I'm not taken seriously. Any one else have similar feelings?
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SCENE QUEEN laidejolie / SCENE QUEEN SCENE QUEEN / replied
I have a lot of tattoos and often get followed in stores, which I can't really blame, considering. But sometimes it's a little much. Humor works. Turning around and intr... see post
JCPenny gift cards valid at Sephora inside JCP?
Can I use a JCPenny giftcard at the Sephora inside JCP in the store?
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HALL OF FAMER carrierose / HALL OF FAMER HALL OF FAMER / replied
You mean that you're not 100% sure if you can use a JCP gift card online at sephora.com?  You're right, you cannot. Sephora and JCP are two entirely different entities. ... see post
Rewards Programs
Hi beauties,  Today I went to mac and got two free lippies with their Back to Mac recycling program . Does sephora have any similar program where you recycle empty containers for rewards? What do guys think of the idea. 
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BEAUTY BUFF missrubybabii / BEAUTY BUFF BEAUTY BUFF / replied
This is awesome ! I love that you can bring any brand yay for recycling, I'm going to start bringing my empties there  see post
How much does it cost to get my makeup done at Sephora?
I want to get my makeup done for a concert. I want the makeup to be kinda crazy to! Will Sephora do this? How much does it cost? Thnaks!
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BEAUTY SAVANT GennX / BEAUTY SAVANT BEAUTY SAVANT / replied
I've booked an appointment online for a 45min makeover a couple of times and did a few things that I have found helped my visit go smoothly and left with a look I was ha... see post
Customized makeup application?
I recently became a VIB, and I received a voucher for a free customized makeover. If anyone has had experience with it before, could you tell me what it was like? I mostly just want tips on applying my face makeup, and I don't want any eye makeup done. If I tell the beauty advisor I don't want any eye makeup, will she just do the rest of my face? And how in depth do they go with giving you tips and advice?
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HALL OF FAMER knuevekm / HALL OF FAMER HALL OF FAMER / replied
Sammiebaby gave you some really good advice, I just wanted to add a few more things.   I have had several makeovers and I have always requested them not do my eye make... see post
JCP gift card bummer with question...
Hi there, I was just gifted with amazing gift cards and I loaded up my online cart only to find out that the gift cards were only able to be used at Sephora inside JCP. Fine, but at least half of the things in my cart aren't available in the JCP stores. The question is, will the JCP Sephora be able to order those items that aren't in the store for me, therefore allowing me to use my gift cards there? 
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miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lizzyvaughn,   Unfortunately no :(  The SiJCP gift cards can only be used in-store and the stores are not able to place orders online on Sephora.com using the gif... see post
will sephora have another boxing day sale this year in canada?
everytime i try to find out if there will be one its from posts form about 2 years ago. will there be one this year?
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BEAUTY BOSS dyslexia / BEAUTY BOSS BEAUTY BOSS / replied
Yes!  Check this thread for the full scoop, including links to not-yet-live (so temporarily still "out of stock") items: http://community.sephora.com/t5/Ask-The-Ex... see post
Will Sephora have boxing day sales in Canada?
does anyone know if Sephora Canada will have boxing day sales on Dec 26? Specifically in the Toronto area? TIA!! Happy holidays!
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BEAUTY BOSS dyslexia / BEAUTY BOSS BEAUTY BOSS / replied
Yes!  Check this thread for the full scoop, including links to not-yet-live (so temporarily still "out of stock") items: http://community.sephora.com/t5/Ask-The-Exper... see post
I want to get a mini-makeover; how do I ask?
I bought a BB cream at Sephora a while ago, but I don't really know how to apply it so I want to go back and get a mini-makeover so they can teach me how to use it. Can someone tell me how the mini-makeover thing works? Do you just walk up to any SA and ask them? And what would you ask them if you wanted them to do your face makeup for you with BB cream?
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BEAUTY MASTER reflectsgold / BEAUTY MASTER BEAUTY MASTER / replied
Im pretty sure you can make an appointment online. see post
Sephora is coming to Australia!!!
Just wanted to share my excitement. Sephora is opening it's first store in Australia within the next 12 months. My nearest store will be less than an hour airplane ride away..lol! My first order in Australia will be the Sephora Favorites Rollerball set. That is all.
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HALL OF FAMER newandaddicted / HALL OF FAMER HALL OF FAMER / replied
Is it really the same company or did they just license the name to a different company?  Kind of like Disney does.   That is so unfair. see post
HELP! (ABOUT RETURN POLICY)
I lost the receipt for my recent purchase of the Naked 2 Palette, and after using it for barely a week one of the shade COMPLETELY chipped off and is everywhere over the palette. Unfortunately, I lost my receipt for it and I wanted to exchange for another palette. Is there anyway I could make a return without a receipt?
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
You can always make a return/exchange without receipt - just have an ID with you. If purchased online, just print out the order. At the bottom of the page, click custome... see post
IN-STORE POLICY RE FREE SAMPLES
I NEED HELP WITH NEW FOUNDATION SHADE SO I GO TO A STORE,HOWEVER,WHENEVER I HAVE SHOPPED SEPHORA I NEVER GET ANY SAMPLES! WHY????
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BEAUTY BOSS ProperIntro / BEAUTY BOSS BEAUTY BOSS / replied
Yeah , its kind of said that they don't give out foils anymore but you should ask for samples from a worker ^__^ tell them you are looking for the shade for the specific... see post
return policy on items bought with discount?
So I bought two items recently on the American Sephora website and used the $15 off when you spend $50 coupon discount thingy that was emailed to beauty insiders. I'm wondering if I'll be able to exchange one item in a Canadian Sephora (in stores) for another item of the exact price without paying anything extra, even though both products are a few dollars more expensive in Canada (in the US, both items are $32, but in Canada, the same items are C$38) and I used the $15 off coupon.   Basically wondering if I can make a dollar for dollar exchange without paying extra (since they're both the same price, but one was bought at a cheaper price from the US) or any added complications.    If it helps the product that I have is the Benefit How To Look The Best At Everything (which, again, was bought on the US Sephora website for $32), and the product I want to exchange it with is the Benefit Primping With The Stars ($32 in the US, $38 in Canada).   Thanks!
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IT GIRL AshleyJ21 / IT GIRL IT GIRL / replied
You can return items bought in an American sephora in Canada, I have. see post
How to i leave a review for a particular store?
HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
I believe receipts have information regarding feedback or reviews for a shopping experience in a particular location.   If you haven't made a purchase but wish to shar... see post
Are Sephora locations getting rid of the clearance section?
I stopped by a physical Sephora for the first time in over a month and noticed that everything had been rearranged and there was no sale section anymore. The same thing happened with the JC Penney Sephora at the same mall.   Have any of you noticed this happening in your local stores as well? I know the ones near me have a problem with people opening and going through the sale merchandise so this might be in response to that.         [edit - mods can you please move this out of the acne section, I forgot to select a board to post on]
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HALL OF FAMER annypoo / HALL OF FAMER HALL OF FAMER / replied
My SiJCP still has a clearance section. The free standing Sephora I use to live near still had a clearance section when I was still there in early summer. The free stand... see post
In-Store Beauty Makeovers! Questions
I was thinking about going to a Sephora and getting one of the makeovers...Can anyone tell me how it works? I don't want them to put horrible makeup that's not my style on and then I be persuaded to buy it. I just want a killer make over where I can try to products I want to buy and be given advice on what looks best and application techniques? Any advice??
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BEAUTY SAVANT GennX / BEAUTY SAVANT BEAUTY SAVANT / replied
Oh, and I didn't feel pressured to buy anything specific, just chose from the various things that they used to do my makeup. The false eyelashes weren't extra per-se, bu... see post
Missing points?
I made an in store purchase and my points haven't showed up yet.... how long does it long does it take for points to show up when you make a store purchase? !
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HALL OF FAMER MissPain / HALL OF FAMER HALL OF FAMER / replied
Points should show up within 24 hours of your purchase. Try contacting CS. see post
My order has marked as delivery but I am not receiving its what happen to that
HALL OF FAMER butterblume / HALL OF FAMER HALL OF FAMER / replied
Contact Sephora's customer service line, or hopefully a mod here should PM you. see post