Stores & Services
Showing results for 
Search instead for 
Do you mean 
How much does it cost to get my makeup done at Sephora?
I want to get my makeup done for a concert. I want the makeup to be kinda crazy to! Will Sephora do this? How much does it cost? Thnaks!
see post
cocochannel7 / NEWCOMER / replied
Hi this is margaritamestre I want a full face make up for my daughter quinceañera july 30 I want to know if you can do it at home tks my email is mestremargarita5196@gma... see post
Sephora Inside JCPenney Sample Policy
I know the normal sample policy in-stores is three samples per Sephora "world".  However, I don't think that Sephora Inside JCPenney's have three "worlds", at least I don't think mine does.  So what's the sample policy for Sephora Inside JCPenny's? Thanks, Victoria
see post
BEAUTY MAVEN kapeterson24 / BEAUTY MAVEN BEAUTY MAVEN / replied
My Penneys store is awesome. I've never had a problem getting samples there. I don't ask often, but a lot of times if we are discossong a product, they'll give me a samp... see post
Reviews MIA?
What's happened to all the online reviews?  Sometimes, when I click on a product, the reviews appear for a moment, then disappear.  Sometimes, I can click back to that first product page and see reviews, but it's a coin toss if the page stays long enough to read.  Anyone else encounter this?
see post
bsweet2bev / RISING STAR / replied
I am seeing reviews again, but I am unable to write any.  I really enjoy writing reviews of the products I try and am very disappointed that I am not able to review now.... see post
How often does the Color IQ Database Update?
Hey there!  Does anyone know how often Sephora + Pantone update the color database? I recently purchased a new shade of the Diorskin Forever foundation and its a PERFECT match. But, the shade is not in their system so I can't get my Color IQ number from using the foundation shade. Curious when the next update will be.   Thanks!   Cheers, Jessica
see post
BEAUTY BRAINIAC genseoalumni08 / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
I have the same problem except with my lancome and becca perfect match foundations  see post
Returning without receipt
I love Sephora's return policy, but does anyone know why they ask you for government issued ID? What do they use that information for?
see post
HALL OF FAMER heartsmyface / HALL OF FAMER HALL OF FAMER / replied
You can try asking the person who gifted it to you to do an exchange.  Sephora may be able to bring it up in their online purchase history.   Another option is to do a ... see post
Writing reviews about Sephora employees
often when i go into sephora, they give me a website to go to in order to write a review of my experience. does anyone have a link to that website? i keep forgetting to write reviews and then when i'm ready, i can't find the website.
see post
1SephoraMember / FRESH FACE / replied
  I ordered a 51$ box for my birthday..   I had ordered all the items days before any went sold out.  I chose my 3 samples as checkout and added a promo also, they wer... see post
how much will it cost for only eye shadow and wing eye liner to be done in store
JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @tonyaf,   You probably can walk in to get that done at our Beauty Studio (mini makeover).    For a more detailed makeover, our Custom Makeover is complimenta... see post
Sephora Play pass for April 2017
Quick question about the Sephora Play pass for April 2017. I received the box at the end of April and noticed that the pass expired a few days after I received it. Usually, it expires at the end of the following month, after we've had time to try the products out. However, I received an email today from Sephora that the pass actually expires May 31, 2017 (despite what is printed on the actual card). So my question now is, will our physical card that we received in the box (labeled as now expired) still scan at the registers in store? I would rather use an actual card instead of having to save the pass onto a mobile wallet. Thank you! 
see post
MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @zqdong,    The cards should still be able to be scanned in store. There was a typo on the PLAY! pass and I'm so sorry for any inconvenience!  see post
Sephora store skin fit, are they free for VIB rouge?
Hello, I made an appointment last month for a skin fit session at the Eaton Center Sephora store. The appointment is in a few weeks and I was just looking at the website and now it says that a skin fit appointment is free with a $75 purchase... Is this the cost for everyone? Even VIB Rouge? I am VIB Rouge and would like to know. Thank you.
see post
HALL OF FAMER fatimamummy / HALL OF FAMER HALL OF FAMER / replied
@redheadto Skin Fit requires a $75 purchase for VIB ROUGE clients as well. I have got this service a few times and had to spend minimum $75 on anything ( not necessarily... see post
Does anyone know if the Sephora in Toronto-Eaton centre stocks Huda beauty products??
BEAUTY BOSS Sarrah89 / BEAUTY BOSS BEAUTY BOSS / replied
Only a small selection of liquid lipsticks see post
Does the sephora makeup artists at the store know how to do makeup on monolid eyes%3F
HALL OF FAMER ChicDabbler / HALL OF FAMER HALL OF FAMER / replied
It's a hit or miss. Some do and some....claims they do. I've talked to some Sephora MUA that used to do runway and was a mua for 10 yrs, and I've also talked with MUA wh... see post
Made it to Space NK Ndulge Deluxe
Hey guys I just made it to Space NK Ndulge Deluxe! Is anybody here also a deluxe status? What awesome perks have you got? I know I get $10 per every $100, but besides that what other things should I look for? Thanks!
see post
BEAUTY MASTER Alexmarya / BEAUTY MASTER BEAUTY MASTER / replied
yes they do have ebates) the best part is that I can combine n dulge rewards with bloominsdale rewards! Like for last GWP bag, I used $25 bloominsdale rewards and $20 ... see post
Do I have to give back the samples I received with my purchase too??
  I bought a item today as a gift for my sister and got 3 free samples with it ... I got home and my sister told me she doesn't want it anymore so I have to return it!  My Question is: Do I need to give the 3 samples back alongside the return??
see post
BEAUTY SAVANT BarbieGirl1 / BEAUTY SAVANT BEAUTY SAVANT / replied
You dont need to send back samples.They just want whatever actual items you placed the order for returned. see post
In-store Makeup Application
My prom is on May 19th, and I was thinking about getting my makeup done at Sephora. I know that you have to spend $50 minimum, but is that on anything you want, or just on what they use on you? Also, if I want to use that $50 to buy a Bobbi Brown foundation, can I have the makeup artist use that as part of my makeup? Thanks!
see post
KelseyRenae / RISING STAR / replied
So I'm looking into getting my prom make up done at one of these stores. Do I really need to buy $50 dollars worth of makeup? Like I understand them charging $50 for th... see post
Anyone else been banned by Sephora's outside return monitoring service?
Apparently I'm blacklisted from returns without a receipt now. That's understandable, as Sephora's return policy is so generous and for example they let me return an open, used Clarisonic without a receipt for store credit. That to me is honestly worth being blacklisted for a year.   But I just find it ridiculous that I was banned for making returns without a receipt FOR A YEAR based on 1 return. Anyone have this happen to them, too?       When Sephora customer service tell me I might be banned, I imagined having to return $500 worth of merchandise or the same products over and over. But apparently now I am a marked shoplifter in the Sephora system for 1 return without a receipt, without considering how much money I actually spent at Sephora within say the past 5 years. I'm trying to live a minimalist lifestyle these days. If I don't use it, I'm going to try to return it. And if I can't, I will donate/trash it. I am NOT a shoplifter lol!   I'm sorry but I don't know anyone who gives gifts with a receipt for the person to return the item. My birthday is coming up,...am I now supposed to  warn everyone to make sure they include the receipt just in case I don't like their gift because I can't return it? That's kind of  rude. I'm just blown away.
see post
BEAUTY BOSS OhSailor / BEAUTY BOSS BEAUTY BOSS / replied
No, they will ban you for returns WITH a receipt too. In fact, they go on & on about how most fraudulent returns are made with "fake" receipts!    Please check out the... see post
Too Faced Cosmetics Customer Service
My apologies in advance for my rant.    I want to make y'all aware of the awful experience I've had dealing with Too Faced (direct), which is especially disappointing given the amount of money I've spent on their products.   On Cyber Monday, I placed my second order ever with TF direct to take advantage of their half off sale items promo and their Cyber Monday mystery bag.   When my order arrived on 12/08, one of the palettes I ordered was missing, although I was charged.   3 phone calls and 1 email later, I still have not received my refund from them, although a supervisor swears the refund was issued yesterday (after she hung up on me a few minutes ago and then called me back).  I am not holding my breath.   The worst part is that no one apologized or even acknowledged the inconvenience of having to call 3 times and email when they messed up in the first place.   I would like to spare anyone else from going through something similar.     Has anyone else had a bad experience dealing with Too Faced Cosmetics' (lack of) Customer Service reps?
see post
SIGHTSEER MinaP1 / SIGHTSEER SIGHTSEER / replied
Oh my goodness! I have never had an experience like that, but I have heard that Too Faced has terrible customer service. They should be treating their customers better! see post
Terrible Experience At Sephora Halifax
I spent 155$ at sephora in Halifax,  ns. I've never been to an actual sephora store before as I usually just order online. I walked into the store looking for a specific thing, could not find it and it took me about 15 minutes before I could get someone to help me find it. Everything's disorganized in the store, most workers did not look like workers aND we're basically standing around doing nothing. . I didn't even get one single sample or even talked to for that matter. Such a disappointment at least when you order online you get 4 free samples! Wanted a makeover but didn't see a single worker even around the makeup station
see post
BEAUTY PRO Nickelliebear1 / BEAUTY PRO BEAUTY PRO / replied
I still remember my first experiences inside of an actual Sephora store so I know how upsetting it is that you had a bad experience @Garaxo.  If you look on your receipt... see post
Rant: Stop Being So Stingy With Samples Sephora Stores!
Can someone explain to me why Sephora stores are so stingy with samples? I have gotten so turned off from shopping at any Sephora location this past year. I can't be the only one who now only buys online because the SAs lie, refuse to give out samples and act as if you are personally inconveniencing them and taking money out their pocket by asking if there are any samples for the day or if you can get one for a specific product. I have been to numerous stores only to be told "We don't have any" when I can clearly see boxes full behind the counter. I have also been told that the only samples I could get are the ones redeemed for points and "They will make you any sample you want", but my apologies if I don't want to put something on my face that a million people have stuck their dirty fingers in or used (particularly the case with jars/tubs and most makeup). All the testers are breeding grounds for nasty bacteria. Despite their claims that they clean everything regularly, I have seen tons of people apply lipstick/lipgloss/mascara using the brush it comes with, then putting it back and contaminating the entire product. I don't share mascara with my friends, so I definitely don't want to with 100 strangers.    I am always tempted to just cancel my purchase and go home and buy it online when I am told there are no samples. There is no reason to waste my money there and get no samples when I can order from home and get at least 3 foils and a deluxe sample (often more) for free, along with free shipping. Does Sephora still not realize that samples encourage us to buy more products? I cant tell you how many products I have bought full sizes of only because I got a free sample, tried it and loved it. There have also been many products I thought I would love, but tried a sample of and hated, therefore not wasting Sephoras time or money by buying it, hating it and returning it. They should be throwing samples at us left and right and offering samples of products when we ask for recommendations. Especially to us Rouge members who have spent thousands. We shouldn't have to ask and receive weird looks and attitude, they should just put them in your bag at checkout. During one of the only pleasant experiences I have had at Sephora, a trainer for the company who helped me told me that anytime you go to the counter and ask for samples and they say "we have none" that they are lying. He showed me that almost all the drawers under the displays are filled with samples and back stocked product and that they have foil or deluxe samples for most products (despite them always trying to make you one from the tester). He also told me that most of these samples are given to Sephora by the companies for free, so there is no reason they should be stingy with the samples because they cost them nothing and encourage you to buy more products. You would think that Sephora would want to encourage us to shop in store where they can convince us into buying more and not lose out on money they pay for the free shipping that rouges get. I would go to my local Sephora all the time and probably buy more if they actually gave out samples. Who do we need to talk to in order to get a change?   Have any of you all had these issues with Sephora stores? Do you prefer buying in store or online and why? Interested to hear everyones experiences!      
see post
BEAUTY PRO Nickelliebear1 / BEAUTY PRO BEAUTY PRO / replied
I really wish that there were more hygiene stations scattered throughout the store.  I'm an ex-cast member and a beauty junkie myself, I'll very rarely get a sample in s... see post
Mini Makeover Highlighting
I'm wondering about the new option for a mini makeover, the fb promo for my area (square one Mississauga ON) talks about taking photo's after. Should you wear foundation in for this or is it best to come in without it? thanks in advance
see post
BEAUTY BRAINIAC hartna / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
thank you! see post
Makeup Newbie
So, I've always done the bare minimum when it comes to make up... Mostly because I am on the go starting at 5;30am and don't really have the time to do a whole lot, so I've never learned... I want to learn though, how to do eyebrows, and contouring etc. At the tutorial in store will they go over all that with me, and help me find all the proper shades of everything I need, because I am so lost when it comes to the world of makeup!!
see post
HALL OF FAMER Mcakes / HALL OF FAMER HALL OF FAMER / replied
Hi @Khoralea! Welcome to BT :D Yes you can definitely ask them to help you find the right shades. I also recommend going to Youtube and watching some tutorials there. Th... see post
AM I THE ONLY ONE WHO THINKS THIS NEW POP DOWN MENU IS ANNOYING?
HALL OF FAMER aydasu / HALL OF FAMER HALL OF FAMER / replied
  If you are desperate for it to work, quick work around:   For Chrome: 1. On right top corner there are 3 dots on top of each other click there 2. Click on setting... see post
What does Sephora do with used returned products?
BEAUTY MAVEN muffin1974 / BEAUTY MAVEN BEAUTY MAVEN / replied
Trading is an all around great idea, for items that are gently used. I am fairly confident that these posters purchased items from Sephora "as new," with the intent to u... see post
Sephora Mexico - Have you been?
I am heading to Puerta Vallarta in May and wanted to see if there was a Sephora there.. unfortunately not.. but it got me to looking at the Mexico Sephora website.   Looks like prices are INSANE. Even after you convert Pesos to dollars.. everything seems to be DOUBLE the Canadian prices.. triple the US prices.    Am I missing something? Has anyone been to Sephora Mexico?
see post
HALL OF FAMER Ispend2much6 / HALL OF FAMER HALL OF FAMER / replied
I have a friend who went there last year (Mexico, not necessarily Sephora,) and she stocked up on cosmetics because they are so much cheaper than the US prices.  I wonde... see post
Wrong samples again (and clearly not out of stock since still offered)?
I was sent the wrong samples again, though this is the first time I have brought it up. I saw that you are still offering some of the samples I originally ordered, so I'm assuming you are not out of stock (really, you can't be out of stock of samples of your own brand's foundation, right?). I chose samples based on things I actually might buy and things I can use. I received things I can't use. Why offer a choice if I'm constantly going to get the wrong ones? I know they are free, and that's great, but I'm not going to spend time scouring ingredients and reviews If I'm not going to get them anyway.  It's just frustrating when you are looking forward to them even more than what your purchased. I just picture some chick or dude in a warehouse giving zero fraks and throwing in whatever because meh, who cares because who will know and nothing seems to be done about it? It's just so aggravating.  Is there ANY way at all to actually increase my chances of getting what I actually ordered? Thank you
see post
BEAUTY BUFF vanessa / BEAUTY BUFF BEAUTY BUFF / replied
I just received my order where I had supposedly chosen 5 samples with your last weekly special and when I opened my package, no samples! I was furious because I could ha... see post
Is the bring your own bag a real thing?
HALL OF FAMER Ispend2much6 / HALL OF FAMER HALL OF FAMER / replied
I could see falling for that! see post
IN-STORE POLICY RE FREE SAMPLES
I NEED HELP WITH NEW FOUNDATION SHADE SO I GO TO A STORE,HOWEVER,WHENEVER I HAVE SHOPPED SEPHORA I NEVER GET ANY SAMPLES! WHY????
see post
jacquelinesm / FRESH FACE / replied
You are allowed to sample 3 items from each of their 3 zones, depmnts, whatever you'd like to call them.. being skincare, cosmetics and fragrances. So you may retrieve 9... see post
Make Over Reservations
Hello,  I made a reservation to have my makeup done for prom and I'm super excited. I know I have to spend 50 dollars first. I was wondering, if I want to wear false lashes, do I have to buy them and have he/she put them on? Also, is it likely my artist will be able to do a full face job in 45 minutes? Thank you!
see post
HALL OF FAMER patronbleu / HALL OF FAMER HALL OF FAMER / replied
Your artist can do a full face job in 45 minutes or less :)   As for the false lashes, I think I've been told they will apply it for you but you must provide them! I'd... see post
JCPenny gift cards valid at Sephora inside JCP?
Can I use a JCPenny giftcard at the Sephora inside JCP in the store?
see post
Mjn31 / RISING STAR / replied
I agree with you pretty upset to I asked my boyfriend to buy me one for the same reason and I can't get what I want on line. I don't understand its the same store I'm bu... see post
i ordered few things yesterdAY AND I didnt know if my order went thru or not
JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @lindseymicheleb,   I can check on this for you. I will send you a private message shortly with more information. Thanks!    Best Wishes,   Janean see post