I ordered a package on the 28th of November as a birthday present for my roommate, and I live in dorms so the mailing office closes at a certain time (an hour from now) yet my package still isn't delivered. IM EXTREMELY ANGRY. This is such a inconvenience, the whole 3 day shipping thing is an absolutely fraud, this not the first time that this has happened to me.
So I had a shocking experience at a Sephora Inside JC Penny... I had purchased a Kat Von D eyeshadow palette at the Sephora inside JC Penny and because it was in my suitcase when I was traveling it broke. I went back to that Sephora and asked them to exchange it for a replacement. I didn't have my receipt but they were able to look at my beauty insider account (surprising that they even accepted that because they always give me problems). Apparently it had exceeded their "return policy" of 45 days by about 15-20 days and that's when I heard the most shocking thing ever - if I wanted to exchange the broken eyeshadow palette with a new one (exactly the same!) I would have to pay an additional $16!!! "WHAT? I have already paid for it" I told the cashier and she gave me the most disturbing look. I asked her "You do not have the same return policy with the rest of the Sephora stores?" and her answer "No we do not - but sometimes it is up to the manager's discretion". She didn't of course offer to bring the manager of the JC Penny store to assess this and throughout the whole encounter she had a terrible attitude! I am never again visiting a Sephora Inside JC Penny - I am a valued customer and I refuse to be treated with a dismissive attitude. I went to a regular Sephora - and told them the story - and they immediately helped me without a problem! SO WHAT IS THE PURPOSE OF THESE SEPHORAs if they do not offer the same benefits/qualities/experiences with the rest of the Sephora stores???
so I spent a fortune on the youth to the people moisturizer and face wash, and I think it's breaking me out. My cheeks are covered by pimples and spots and whatnot. But I never, never have this kind of problem with skincare, especially with such a product with so much amazing ingredient. The problem is, I took advantage of the 20% off sale, and bought heaps of products from youth to the people as my skincare for the next whole year. Now that i suspect the moisturizer is breaking me out, i need to exchange the moisturizer for other product. Since the purchase was made during the vibr sale, and I got everything 20% off, do I get the same value of the exchange as the original of the product or the 0.8*the original value?
Just had the worst experience ever with Jcp Sephora, not only did they not accept my Sephora gift card, but pricing was totally different. I showed the associate the item I wanted and the price, but clearly she ignored me, and had me swipe my card at Jcp price. Sad to say the DM was in the store and I have noticed the customer service declining tremendously. Sephora, please train these Jcp associates to be more like the store associates. Will not shop at another JCP Sephora ever again.
often when i go into sephora, they give me a website to go to in order to write a review of my experience. does anyone have a link to that website? i keep forgetting to write reviews and then when i'm ready, i can't find the website.
Small free samples are great ways to experience new brands and extend my views over the items that I didn't use to pay attention before... But I wonder why I never receive any samples in offline stores.. I once asked if there were any, and I was given weird looks for it... I guess I should stick with the online stores or buy from other stores giving free samples without treating me like a weirdo.... Am I the only one having such experience?
So today I made a make over reservation by phone but I have yet to receive a confirmation email. My account also doesn't say I have any appointments. Have any of you guys had this problem before? What should I do?
At the 20% off sale, a girl bought plenty of things and got a few gift with purchases. A few days ago, I saw a mini YSL mascara in the YSl section and asked if it was part of a kit. The sales girl told me its a gift with purchase. When i got to cash, I asked about it and was given it but my question is, how do you know about this? The drawer she opened had at least 6 other GWP. I have never received GWP while in Sephora and its not advertised on the website or through emails.
Hi, I just have a quick question about the makeup appointments at Sephora/ makeup appointments in general. How sanitary are they? I booked an appointment for my prom, and now I'm wondering how clean things, such as eyeliner and mascara are. I mean, Sephora is generally fairly sanitary and you can even see that everything's pretty tidy when you walk into the store, but how would they ensure that the makeup is sanitary?
Today I asked my bf to purchase a couple things for me in store since the items that I want are available in his city and not in mine. I sent a screenshot of my vib card and he forgot to use it. So, he never got the discount nor the points. I'm just wondering if there is any way to redeem my points and avail for the discount?
Hello, I made an appointment last month for a skin fit session at the Eaton Center Sephora store. The appointment is in a few weeks and I was just looking at the website and now it says that a skin fit appointment is free with a $75 purchase... Is this the cost for everyone? Even VIB Rouge? I am VIB Rouge and would like to know. Thank you.
Can someone explain to me why Sephora stores are so stingy with samples? I have gotten so turned off from shopping at any Sephora location this past year. I can't be the only one who now only buys online because the SAs lie, refuse to give out samples and act as if you are personally inconveniencing them and taking money out their pocket by asking if there are any samples for the day or if you can get one for a specific product. I have been to numerous stores only to be told "We don't have any" when I can clearly see boxes full behind the counter. I have also been told that the only samples I could get are the ones redeemed for points and "They will make you any sample you want", but my apologies if I don't want to put something on my face that a million people have stuck their dirty fingers in or used (particularly the case with jars/tubs and most makeup). All the testers are breeding grounds for nasty bacteria. Despite their claims that they clean everything regularly, I have seen tons of people apply lipstick/lipgloss/mascara using the brush it comes with, then putting it back and contaminating the entire product. I don't share mascara with my friends, so I definitely don't want to with 100 strangers. I am always tempted to just cancel my purchase and go home and buy it online when I am told there are no samples. There is no reason to waste my money there and get no samples when I can order from home and get at least 3 foils and a deluxe sample (often more) for free, along with free shipping. Does Sephora still not realize that samples encourage us to buy more products? I cant tell you how many products I have bought full sizes of only because I got a free sample, tried it and loved it. There have also been many products I thought I would love, but tried a sample of and hated, therefore not wasting Sephoras time or money by buying it, hating it and returning it. They should be throwing samples at us left and right and offering samples of products when we ask for recommendations. Especially to us Rouge members who have spent thousands. We shouldn't have to ask and receive weird looks and attitude, they should just put them in your bag at checkout. During one of the only pleasant experiences I have had at Sephora, a trainer for the company who helped me told me that anytime you go to the counter and ask for samples and they say "we have none" that they are lying. He showed me that almost all the drawers under the displays are filled with samples and back stocked product and that they have foil or deluxe samples for most products (despite them always trying to make you one from the tester). He also told me that most of these samples are given to Sephora by the companies for free, so there is no reason they should be stingy with the samples because they cost them nothing and encourage you to buy more products. You would think that Sephora would want to encourage us to shop in store where they can convince us into buying more and not lose out on money they pay for the free shipping that rouges get. I would go to my local Sephora all the time and probably buy more if they actually gave out samples. Who do we need to talk to in order to get a change? Have any of you all had these issues with Sephora stores? Do you prefer buying in store or online and why? Interested to hear everyones experiences!
Halloween is coming up and I wanted to be a vampire with my friends. I flat out suck at makeup and usually just don't wear like any but I wanna look really good this year and know I would mess it up and my friends and I all wanna have really cool makeup for it but Idk if they would do something like this?? and how much would it cost?
Like if I go in the store to the checkout counter and ask them to order me something from the website that isn't in store do they appreciate it or are annoyed with it? Don't they get credit towards their store sales goal from it?
I see people always at the sephora artist chairs getting their make up done. Is that an appointment? Do you have to pay? and can you just go up and be like "can you do my makeup?" So basically tell me as much as you know about the makeup chair at sephora. Thanks ~~We are all beautiful~~
If I bring some of my own make-up to Sephora, will they incorporate it in, with the new make-up/look I need? For example, I want to try some new techniques, but I think I have most of what I need. If I bring in some of my stuff, and buy what I need...will they help me practice my look once so I don't look stupid? I've never done contouring but I just watched a Sephora video that made it look really simple...but I'm scared.
I often visit Sephora but the excellent service keeps me coming back to the store to get my make up fix. Recently I was scouting for a birthday gift for my close friend and I really couldn’t decide what to get because she was just as big a makeup junkie as I was. I was walking around the store aimlessly and the salesperson actually approached me (Sephora Bugis+ outlet Singapore) and asked if I was looking for anything so I told her my situation and she gave me a couple of product options within my budget and provided useful insights and tips with regards to make up. She then escorted me to the payment queue. I just feel that the service Sephora provides is very personable and customised so as a customer I feel very valued and compelled to shop more.
I wanted to grab the UD Pulp Fiction palette and for the sake of instant gratification, I'm planning on buying it at the nearest Sephora that has it in stock, at JCP. Do they price match the sale price online of $16?