Writing reviews about Sephora employees

Writing reviews about Sephora employees

often when i go into sephora, they give me a website to go to in order to write a review of my experience. does anyone have a link to that website? i keep forgetting to write reviews and then when i'm ready, i can't find the website.

Re: Writing reviews about Sephora employees

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Rosy the make up artist that works at the Sephora in Brea, Ca is awesome! My make up was beautiful and she gave a lot of helpful hints Smiley Happy

Re: Writing reviews about Sephora employees

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Sephora at clackamas has the bst staff handsdown ! 

 I was helped by a young lovely lady rebeca and she was super sweet and helping

Re: Writing reviews about Sephora employees

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 Yesterday September 14 with my 21st birthday I came in to support you pick up my gift and look for a make up forever  Turquoise Blue  lipstick I found with a make up forever lipstick the word I watch a white lipstick I fell in love because it was so creamy I ask one of the employees where is the Blue lipstick at  as that is she tell me right from that  certain Sephora  has certain products she didn't do that she  said you can mix  mix eyeshadow and a little lost I picked up a eyeshadow and lipgloss are ready mix I did not want this ballistic I was looking for is a matte lipstick the very creamy Matt that's what I was looking for I do not come in for a lipgloss or an eyeshadow.

 Mind you it was my 21st birthday I hear a lot of things about support never a good reviews never good reviews I'm here ran on YouTube about the four don't shop at Sephora the four steals your money all I want to what does the lipstick.

 

 I heard the saddest story a woman bought perfume and makeup and they overcharge her for $300  hundred dollars.

 

give her complete refund back it's the principle of this I used to own a business and my business was never like this.

 And my business I was making the product and selling them to my customers this is not how business is supposed to be I know it because I was doing business at the age of 15 years.

 

 I don't care what you have against make up forever products if I want to buy make up forever products I can with my own money I'm going to buy make up forever products with my money I don't care what you have against them that has nothing to do with me for you to do that  it was very uncalled for.

want me to buy other products one of these other products  I don't  even know these products I have very sensitive skin make it forever never  broke me out too face product does not break me out. many other products that was in Sephora room smell like death I never heard of them and you want me to buy these.

and you  didn't even tell me the history behind the make up  Products you were showing me.

 The reason I brought up Too Face products because I tried on a eyeliner I fell in love I had no idea they came out with an eyeliner  she said that's not a sky blue.

 Now when you're working with a customer you're not post to argue with the customer about what is the sky blue what I had on my hand was a sky blue it wasn't a sky will I will want on my lips but it was a sky blue Hun.

 Let's just say I hope when I go back to Sephora The end of the month she will not be there because if she is I will make a complaint in the store.

 

 I am praying to God Sephora  sees what I put and read it and understand where I'm coming from.

 I had so many friends who work this before and told me not to go there it's sad there's no reason why should be hearing about your issue out of the store you're a business take care of your home business that bringing your business out of the store take care of your business in the store.

 When you have a business it is like their first home take care of Your first home take care of your employees I wish they  shut down all the Sephora and have a big meeting.

 Because this is not acceptable in the real world

 I'm not talking about the people who used to work at Sephora  i'm talking about all the employees that work there right now.

 

I hope you  understand this because there's so many complaints on the Internet and it shouldn't be Sephora  and you know this take care of your business before you don't have a business anymore.

 

Re: Writing reviews about Sephora employees

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Some of the Sephora staff in impolite and disrespectful in Shadyside, Pittsburgh. If they can do it to a loyal customer with a VIB status, they can do it to anyone.

 
On the other hand, the staff in Tysons Corner, Virginia was really polite and helpful. I would say it is not the company ethics but the local staff which is creating a bad atmosphere. They are notorious.
 
They will not offer help, if they do they will keep a strict check on how many times they have wasted their energy on you, they will push you out when the store hours draw close, their are super assertive and expressions cold.
 
The employees keep changing but there is always one or two who are unbearable.

Re: Writing reviews about Sephora employees

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Ah I found the link in the comments, thanks folks!

http://survey.medallia.com/sephora/usa

Re: Writing reviews about Sephora employees

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Yes I am also looking for the link to write a review about the excellent service I received.

Re: Writing reviews about Sephora employees

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I went to the Sephora in Greenville, SC and had a great experience with the employee Kelli! She was so helpful and spent like 30 minutes with me helping me find the right product. Very helpful and nice!

Re: Writing reviews about Sephora employees

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After visiting Sephora in downtown Vancouver last week and I was absolutely blown away. I walked in when it appeared to be very busy as per usual. I was looking for assistance but then believed I could probably find what I was looking for on my own (basic contouring kit and BB cream) not to hard to find, I thought to myself. But I began feeling overwhelmed when there were so many options! That's when I met CALEB from Smashbox, but little did I know who I was meeting. From the moment I told him what I needed I was treated with respect, compassion, and excellent customer service. He simply told me to have a seat and I'd be taken care of. He introduced me to all my requests (mentioned above) but then brought more into light to help me further my make up experience. Firstly, he mentioned I should use primer to keep my makeup set for the day. Then used BB cream and color corrector, which was also eye opening - literally. From there on I was blown away. He listened to what I needed and showed me what I wanted, even told me ways to improve techniques with items I had at home. He is a true asset to Smashbox and Sephora, without him that day I would've left overwhelmed, deflated, and empty handed (as I usually am). Upon check out SARA assisted me and she was also a warm delight, she provided me with some more tips as I was purchasing quite an extensive amount. Together they gave me the kind of service I seek when I'm in Sephora or any store. Thank you two for your outstanding work! I will be back soon!

Re: Writing reviews about Sephora employees

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I went in yesterday to find a foundation & I met the most wonderful and sweet ELIZABETH. Honestly she was so helpful as she has great problem solving, communication, and people's skills! Especially since coming into Sephora is a little bit overwhelming she made the experience so much better!

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I usually do my shopping online, but had to go exchange some products because they didn't match my skin color. I visited the Sephora at The Springfield Town Center (in VA). I asked to have my Color IQ matched since it seems to have changed in the last 2 years. The device wasn't working at the time, but lucky for me, I met Vanessa. She took the time to try on some foundation and eyebrow gel colors from several brands to find the right ones for me. She also answered my questions and gave me some tips on how to improve my makeup methods.I'd recommend her for any help you need in the store! at The Springfield Town Center (in VA). I asked to have my Color IQ matched since it seems to have changed in the last 2 years. The device wasn't working at the time, but lucky for me, I met Vanessa. She took the time to try on some foundation and eyebrow gel colors from several brands to find the right ones for me. She also answered my questions and gave me some tips on how to improve my makeup methods.I'd recommend her for any help you need in the store!

Re: Writing reviews about Sephora employees

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In Toronto at Sephora located in the Eaton's Center I was helped by the wonderful SOLANA, I've always been hesitant to wear eye shadow and have had poor applications done in the past, but Solana listened to what I wanted, made me feel comfortable, taught me how to apply it myself easily, but most importantly she did a beautiful job. I feel extremely confident doing my own applications and would highly recommend her for any service you require. She has black hair and blue eyes and her make-up slays. Great job! 

Re: Writing reviews about Sephora employees

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I am a frequent shopper at Madison WI West Towne mall Sephora inside Jcpenney. Rebecka has been wonderful in helping me confront my skin issues. I am very self conscious about my acne prone skin but the moment rebecka greeted me I felt very comfortable with her. She was clearly very knowledged in all the products they carry. Every time I come into Sephora I make sure Rebecka is there is there if I am buying skincare. The products she has recommended to me have been more effective than anything my dermatologist has recommended! I am so glad Rebecka is at this Sephora! You can tell she truly cares.

Re: Writing reviews about Sephora employees

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My Sephora is in Albuquerque, and well usually their packed and busy always busy, my problem is that you have to track someone down and if you ask, I need some help I've had a few of them tell me no I'm busy, and then I will see them chatting at the counter with others. I find it rude so rude that I avoid going in there unless I have to or need something that day. I went in on Sunday 2-14 and it was madness in there, but I found someone to help me she even gave me some samples.  Plus helped me find a perfume that wasnt displayed in the 1oz size that has been my best expierence there so far. Why cant they all be like this?!

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I'm in ABQ as well. I'm almost always disappointed in customer service when I go in the store. It's so bad that whenever someone is actually friendly it stands out and takes me by surprise. 

Re: Writing reviews about Sephora employees

This is a weird story that's embarassing to tell but, last year, I was getting my eyebrows drawn in at Sephora (I won't mention the location or employee per maganlisa's experience). Anyways, I started to smell a strong musky smell. I thought the product that the employee was using on my face must've gone bad, but then I realized that it was the employee's hand that smelled so strongly. I didn't say anything, but how unsanitary to have your hand smell so rotten and the put it close to a  customer's face! Ugh, what a gross experience. I don't think i'll ever get my makeup done again.

Re: Writing reviews about Sephora employees

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Maybe say something like, "You seem to have a fragrance on your hands that is making my nose itch.  Would you please wash it off?"

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Why cant you mention the location?

Re: Writing reviews about Sephora employees

So I saw my name....

The store where I had my problem recently closed....

Your story is so gross!  Ick.  I don't know how I would have responded (the smell and all that goes with it).

Re: Writing reviews about Sephora employees

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oh... ya, i was just referring to your comment about naming locations/employees when sharing a bad experience.

 

I didn't know how to respond to my situation as well. i thought about doing the online survey, but that seemed mortifying at the time. I didn't want to get the employee in trouble.

 

oh well, hopefully someone on BT finds this story entertaining to read at least, lol.

 

 

 

 

 

Re: Writing reviews about Sephora employees

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I've been to the Sephora in Barton Creek mall in Austin a few times now, and every experience has been great! Yesterday though, was extremely wonderful. For years, I've struggled with super sensitive and very red skin. I usually just wear makeup and conceal it, because I could never exactly pinpoint why my face was so red. I went into Sephora and explained my problem and Simone in skincare was extremely knowledgeable and was able to help me find the right cleanser and face moisturizer, and even gave me a sample to try out a new gentle exfoliating cleanser! Today. I woke up without red skin, which is a sight I haven't seen in a very very long time. Thank you Simone!! You are amazing!

Re: Writing reviews about Sephora employees

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i am a regular customer at the sephora store there, i have been with many girls there before and i appreciate all the help they give but sometimes you can see it in the girls faces that they are starting to get annoyed or tired of trying to help you out when it comes to picking a new color in certain makeups. but every time me and my sisters go to Vanessa she never lets us down. takes the time she needs to help us pick the right tool we are looking for. She listens carefully and does her best in any way she can. she is personally our entire families favorite employer at Sephora. if anyone ever needs someone to do their makeup for them or help with anything. i never, ever leave reviews but for Vanessa, i highly recommend her for anyone.