What does Sephora do with used returned products?

 

Re: What does Sephora do with used returned products?

I have probably mentioned this elsewhere on the thread, but please consider trying the trade thread, for items that are brand new or even ones that have been used that can be sanitized (usually just powder products).

 

It is win win! First, it keeps items from ending up in a landfill, unable to be used. Second, you might have a gem that someone else really wants and it will make them very happy! Third, you just may find some item or items you will love receiving in exchange. 

 

http://community.sephora.com/t5/VIB/Trade-Thread-12-January-February-2016/m-p/2323280#M69579

 

Re: What does Sephora do with used returned products?

Used products are damaged and put into the trash, they cannot be resold.  My heart literally sank each time I had to see an overflowing bin of used returns being put into the garbage. 

Re: What does Sephora do with used returned products?

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Ugh... some of the stories in this thread is making my skin crawl about getting used products. 

Re: What does Sephora do with used returned products?

I have two brand new prducts that i bought very recently. untouched and unused. i want to return them but i feel so bad that they might end up in waste =(

Re: What does Sephora do with used returned products?

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@shopaholic14 If the seal is still intact and the packaging isn't damaged and product unused, it won't be in waste. (unless it's mascara or comes without seals because those can't be proven that they're new).

Re: What does Sephora do with used returned products?

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The only time I've ever gotten a used product from Sephora was years ago when I purchased the Tarte True Blood palette. It was the last one in the store and I was so excited but when I opened it the eyeshadows had finger prints from being swatched, the eyeliner was clearly used and no longer had that eyeliner new point, the mascara wand actually had an eyelash hair on it. I took it back and the SA told me that someone had definitely used it but the whole company was OOS, I was really bummed.

Re: What does Sephora do with used returned products?

Isn't that what they use for in store samples?

Re: What does Sephora do with used returned products?

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I believe there's a conflict of interest with regard to saving on samples versus health/safety/hygiene. If I have sebaceous dermatitis and I use the eyeshadows (and naturally, double dip), then Sephora puts them out for testing and someone swatches that with their finger, and later puts their finger to anywhere on their skin, they could develop sebaceous dermatitis which is generally a life-long skin disorder/infection. It's just a matter of being predisposed to it and coming in contact with the Malessezia (sp?) yeast that causes it.

Re: What does Sephora do with used returned products?

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I thought so too!

Re: What does Sephora do with used returned products?

I can now say Sephora DOES give returned and used products to other customers for resell. I just received my new Clairsonic, and it has not only been opened, but used. The brush was used, along with being broken (guessing the person didn't know how to put the brush onto the handle). I am LIVID!!! Why in the world would you send a used product, you used to clean your face, to another customer?! That's very unhygienic! What if I put that on my face, and used it. I'm just beyond upset. I'm paying for a brand NEW item, not a used item. This model is limited edition, online only (which by the way, arrived a day later than is was supposed to), and I used my 10% promo code that I can't reuse! Smiley Mad

Re: What does Sephora do with used returned products?

[ Edited ]
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I am suspecting that my Luna Mini was brought back by someone else and re-sold to me.... I opened my Luna Mini and started charging it, on the packaging it says it will be fully charged in 1 hour but my Luna took less than 30 minutes to be fully charged, and the charger I currently have doesn't even fully plug into the device. 

 

This is why I found this community, because I was extremely suspicious and started to google around on what Sephora's policies are with returned items. 

Re: What does Sephora do with used returned products?

[ Edited ]

Oh I've definitely received items from the warehouse that were obvious returns like the packaging was ripped, you could see where the inner plastic shell had been opened and the items had been taken out, seals were missing. I've only ever had this happen on sale items though.

Re: What does Sephora do with used returned products?

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I'm going to call them tomorrow, before taking the unit to the store to return it. I'm debating about repurchasing it or not, and if I do, ask for upgraded shipping to next day, since it takes forever for them to process my orders. I also want my 10% back! I'm just so infuriated that they did that. Who ever thought that was okay needs to be reprimanded.

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What?!? This has never happened to me!! I can't believe they did that! How terrible. I'm sorry 

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I was told it was the shipping company's fault. That they are suppose to send it back to the company, not put it back in the warehouse. Either way, yeah it was upsetting.

Re: What does Sephora do with used returned products?

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But Sephora is the retailer. They contract that service. In the end, the buck stops with Sephora. Insist on retaining your 10% discount (I see no problem with this) and ask for upgraded shipping, but I don't know that that's a fight you will win.

Re: What does Sephora do with used returned products?

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Seems to be a fairly common mistake then....

I'm certain I've heard of a few others on here posting something about this as well

Re: What does Sephora do with used returned products?

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I'm not 100% on what they do, but I do know some locations will resell the products if they're not used. My husband went searching for the naked3 palette for me when it first came out, and every location was sold out at the time. The associate told him he could check back in a couple of days to see if someone returned one, and he could buy it. Of course he passed on that, and found one at another cosmetics store, new! I do agree, I hate the idea of wasting so much product, but I'm paying for a new item, so that's what I want. I too try my best not to return unless it truly isn't working for me.

Re: What does Sephora do with used returned products?

What? You mean a makeup store lets you return 'consumables', even if you've used up the product????? How do they even make money?

 

Re: What does Sephora do with used returned products?

Generally most stores go with a general rule (like 80% of the product must be left or mascaras must be newer than three months). They actually make more money doing this to be honest than not allowing returns. Generally,

consumers feel more comfortable trying new items when they know they can return it if they don't like it. And with Sephora's selection of amazing products, chances are consumers will love the item and keep purchasing it again. Customers also feel more loyal to Sephora. This makes up for the loss of money the company experiences when they do accept returns. This isn't a perfect world; people obviously abuse the system. But contrary to modern cynicism, the majority of customers are good honest people who would not return a product unless it was defective or did not meet their expectations as set by the packaging.

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