What does Sephora do with used returned products?

 

Re: What does Sephora do with used returned products?

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I just laughed out loud, that's hilarious! She actually licked the product in the tin?? lololol

Re: What does Sephora do with used returned products?

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Oh yeah. Full on gross. I threw it away after she left…but who KNOWS how many balm lickers there are out there!!!

Re: What does Sephora do with used returned products?

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Balm lickers....hahaha

Re: What does Sephora do with used returned products?

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I haaate returning and wasting products. However I don`t have easy access to Sephora stores, and even the closest ones don`t carry all of the brands they sell online. I also live in Quebec, Canada and for a lot of brands Sephora is the only store where I can get them.

So whenever I have no option but to buy a new product online, I will do my research, look at swatches and videos before ordering. And if I can get a sample online for free or trading my points, I will.

For lipsticks, eyeshadow palettes, value sets and small purchases, even if I am not happy with it, I will not return. I will end up giving it to somebody. But as I have a very limited budget and income, I can not afford of spending my money trying everything and giving away. Recently I bought the Nars radiant concealer and the Bobbi Brown corrector. The Nars one I had to swatch and the color was slightly orange for me, but since I tried it I did not return it. But the Bobbi Brown one, as soon as I opened the box I saw the color was off, so I left the product untouched as it came and took it back to the store. At the same time I swatched a few products I was thinking of buying so next time I know what to order.

I don`t like taking advantage of the return policy, because I feel like most of the time, if we are careful we can avoid having to return a product. I would have no problems whatsoever returning products that caused me allergies or bad reaction. But that hasn`t happened to me since I stopped buying drugstore skincare and face makeup, and I also always read reviews of people with similar skin type as mine before purchasing anything.

Re: What does Sephora do with used returned products?

I would add that I don't have a problem per se with returning products that are new and unused. I have purchased things online and even though I checked the swatches online, when I received it, it just didn't work for me. So I don't really feel guilty about returning unopened things. I should note that. Smiley Wink

Re: What does Sephora do with used returned products?

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Working in retail, people who return unopened things are never really a bad thing because it's no money lost and you can resell it. So you shouldn't feel bad Smiley Happy

Re: What does Sephora do with used returned products?

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I don't feel bad about returning unopened, new products because those can be resold. But used stuff, yeah I feel a bit guilty. 

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It's so easy for people to say "If you don't like it, just return it!" I can't even count how many times I've seen those exact words are posted on this board. Heck, posts get deleted for bad words, but this mindset is way worse than any curse word and way more damaging every time it gets propagated.

 

While Sephora's return policy is generous, it's not designed to be a safety net for reckless purchasing, or customers not doing their due diligence.

Re: What does Sephora do with used returned products?

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I don't think anyone had said that yet in the posts prior to yours. In fact, just the opposite. Most seem to feel somewhere between ambivalent, to uncomfortable, to full on guilty when something needs to be returned, opened.

 

If the company tells you to say it, say it. They make the rules for a reason and Sephora isn't about to be bankrupt.

Re: What does Sephora do with used returned products?

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Really well articulated! I have returned 3 or 4 items back to Sephora my whole life only because of extensive research (with so many bloggers, youtubers, and swatches easily accessible, there is no excuse not looking up items before buying) and sampling when possible. I know how it's hard to buy suitable skincare and foundation match for those who don't live near a Sephora (like me) but there are constantly those who fall into hype, purchase things mindlessly, and end up not liking them. 

Re: What does Sephora do with used returned products?

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I try not to return so often but I have had more SAs actually push me to purchase rather than get a sample first. I've been told countless times that if I don't like it, to come back and return it. In fact, just this past weekend, I was actually told to keep coming back, try different products until I find one that I like, and it's fine if I keep returning. I thought that was a little overboard and not anything I would do, but I imagine if I was told that, many other people must have been told that as well.

 

While I do my research for almost everything I purchase, I'm sure if a customer is told every time they visit a store to purchase and return if they don't like it rather than being offered a sample, that is what he/she will do. Then again, it could also be the stores I happen to visit.

Re: What does Sephora do with used returned products?

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And this is why you're not a demon spawn for returning. On the front end, they get their sales that day. On the back end, they have to accept a debit when that sale didn't work out. Net neutral.

Re: What does Sephora do with used returned products?

I agree with many of the comments in this thread. I rarely return an item to Sephora. I do a lot of research before purchasing expensive products and skincare products. Because my local Sephora doesn't stock all brands I purchase from, I do a lot of research (read reviews, look at swatches, look on YouTube for reviews, etc.) prior to purchasing. I don't buy foundations off the web site unless I've been swatched or use the Color IQ system and know that I'm 99% sure the foundation will match my skin color/tone. 

 

There are times where I purchase something and try it and hate it even though a lot of other people rave about it. This happened for me with the Bite Beauty Deconstructed Rose lip gloss set. I tried several of the colors, but I didn't like the formula or the smell and the lighter colors were so un-pigmented that it looked like I applied a clear gloss on my lips, which aren't even that pigmented. So I exchanged it for the TF Chocolate Bar palette, which I knew I would like.

 

I think I return maybe 1-3 items a year at most from Sephora. I actually feel guilty about returning used products, but I will return something if I know it absolutely won't work for me and it's something I can't give to my daughter. 

 

I agree that a lot of people just buy things on a whim and don't do due diligence to find out if they'll actually like the product, but to each her (or his) own I suppose.

Re: What does Sephora do with used returned products?

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They said they would trash them, who knows? I got an used lipstick, and when I called, they sound like I made it up.

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It would be nice if we all try to practice a bit more restraint when purchasing beauty products. I often see members on BT try to justify returning products that total to hundreds of dollars because they spend thousands of dollars during their impulsive shopping spree. I always do extensive research on makeupalley, paula's choice, blogs, etc. and try to get samples if I can before I purchase a new product so the chances of my having to return an item is as slim as possible. This mentality/approach has worked well for me as I have only returned three items to Sephora since I started shopping here eight years ago. 

Re: What does Sephora do with used returned products?

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I'm always surprised at how lenient Sephora is with its return policy. Outside of North America, I think returning items (clothes, makeup, etc.) rarely happens. Buyers' remorse, basically.

Re: What does Sephora do with used returned products?

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"I often see members on BT try to justify returning products that total to hundreds of dollars because they spend thousands of dollars during their impulsive shopping spree. "

 

Can we all just agree that Sephora's entire market is luxury fluff? Nearly nothing they sell is a *necessity*. Also they rarely have coupons, so their prices are usually more expensive for the same products as competitors.

 

Hypothetical scenario: I'm interested in purchasing the new DiorShow mascara. I've used the previous formulation, but I'm not sure about this one. A luxury department store currently has the mascara at 15% off with a coupon, while it's full price with tax at Sephora. Why in the world would I purchase the mascara at Sephora then??

 

Well, the only reason for me is their amazing return policy. When I pay Sephora's higher price for cosmetics and other fluff, I calculate in that I'm paying a "tax" for their amazing return policy. I have unnaturally sensitive skin, and I may react to the mascara not immediately but 3 weeks after using it daily and loving it. What if by then I've thrown away the packaging and the receipt because I figured everything was going smoothly with my new mascara.

 

Or, let's say a month after using my new mascara from Sephora, a competitor brand gives me a sample for a better mascara. I want to be able to swap my old DiorShow for the competitor because when I bought the original mascara, part of my Sephora price was that the mascara I bought would be the best mascara I have ever used.

 

I love, love, love that Sephora guarantees the products so that in these cases and many other hypothetical ones, I can return/exchange without a problem. And in the long run, I've spent quite a bit of money at Sephora even with my many returns. Makeup is really not expensive to make and even package. The markup is tremendous, and I'm sure it would take a billion returns to cancel out the overall profit that can be made for a GOOD product.

 

Anyway, what I think the real problem is here is that packaging is wasteful and not biodegradable and the ingredients in makeup are so toxic that it's considered hazardous waste. If it's not good for the earth when it's in a landfill, how good could it be when it's sinking into your skin? This can be changed if only manufacturers took the initiative to make their products more biodegradable. 

Re: What does Sephora do with used returned products?

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I've heard the official answer that returned products aren't re-sold, but when I was recently in a Sephora to pick up the Caudalie Hand and Body Duo from this past holiday season that recently went on sale, I saw that there was one on the shelf that was stapled shut.  I've seen this set at various Sephoras and at Space NK where it was also available, and all are sealed with clear stickers.  I'm positive that the stapled one didn't come from the factory that way, and it was a bit concerning to see it on the shelf for sale.

Re: What does Sephora do with used returned products?

I just got an Urban Decay Naked 2 palette today by mail. It was used. I am really disappointed. I will definitely return it. And maybe, i won't shop at sephora.com any more. 

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Was it used or did it have a fingerprint mark in it?  Urban Decay is notorious for having these fingerprint marks in their palettes.  It's from the workers who make them placing the pans.  UD says they wear gloves so they are sanitary.  I've seen quite a few people post about this issue.

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When I got my Naked 3 palette (by mail from Ulta) it had a finger smudge in it. I read many, many instances of others finding the same things in their palettes. I sanitized it and decided to forget about it. I could tell it hadn't been actually used and returning didn't seem worth the hassle. Your explanation makes a lot of sense.