I shop in my local Sephora store quite often, as I work only a few shops down in the mall... Sometimes it can be very busy and crowded in there and most of the time I run in there when I'm on my 15 minutes break. Whenever I would like to sample a product I always find a Sales Associate to help me, but when it's very busy it can take a lot longer to find someone to help. Last time I was in there I wanted to get a sample of a foundation to try and no one was around to help me so I took a sample jar myself from the little application stations they have set up all over. As soon as I started putting a few drop of foundation into the jar I was approached by two sales associates immediately and not in a friendly "may we help you?" manner.. I felt bad, and haven't returned since then. What exactly is the policy with sampling? I always ask someone to help but in this case no one was there....
Re: Sampling products?[ Edited ]
Great question ladies! You are always welcome to help yourself to hygienically testing products on your store visit. If you need a custom sample to take home with you, it's best to ask a Castmember for assistance as some stores may have different practices for making samples.
@dollypeach- Sorry to hear you didn't have the best experience on your last visit. If you only have 15 minutes to pop in on a break, try calling the store in the morning before it gets busy to ask a Castmember to make and set aside a sample you can quickly pick up. If you spot something while dropping by for a quick visit and no one is available, consider returning later when it's not a rush, or after your shift when you have a bit more time. Hope that helps!