Missing part of Ulta order - Warning: Moderate Venting

[ Edited ]

I'm normally a pretty big Ulta defender. The store near me typically has very good customer service and, although they don't carry many of my favorite brands, they do carry many I do like and - here's the big thing - they have some seriously awesome GWPs. And I am a total sucker for GWPs.

 

Thus was the case last week when I got an email from Ulta advertising a huge 24-piece GWP (!!) with $150 purchase, only for Platinum members. Holy - 24 pieces!! Here's a pic from the email:

 

Ulta's 24pc GWP.PNG

 

So I get it. Or rather, I order over $150 worth of products and add it to my order. Because - seriously, that's a huge GWP!! I was so psyched!

Until today when I get the order and it's not there. IT'S NOT THERE!! ::insert string of expletives here::

 

I called Ulta and they're all out of them. They will send me a gift card to make up for it, which is nice, but if this GWP is actually worth the $300 the email claims, I can't imagine a gift card big enough to compensate for it. And the fact that this was the first cool perk for being a Platinum member I've received, I'm particularly bummed.

 

I know in the grand scheme of things, this is a teeeeeeeeny tiny event. But dang it... I felt the need to vent. And I figured some of you guys would understand the PAIN. Smiley Very Happy

 

ETA: Over 24 hours later and I still haven't heard back/ received the email with the compensatory gift card. Maaaaybe it's because they need to jump through some extra hoops to send me a big enough gift card! /pollyanna

Re: Missing part of Ulta order - Warning: Moderate Venting

I saw that gwp! I considered it but decided against it. (Then this missing beauty bag wackiness happened!)

 

It reminded me of the current 500 pt reward here. A lot. There were, what, 3 items in common and you only needed to make a $50 online purchase?

Re: Missing part of Ulta order - Warning: Moderate Venting

Ugh that sucks! The fact is that you probably wouldn't have placed the large $150+ order if it weren't for the GWP (which looks amazing!). And then you didn't get it... OMG! I would have been so upset. That happened to me once, I got a gift card to cover the missing GWP.

 

However this is a $300 value! I hope they at least gave you a gift card in the triple digits to make up for the fact that you are missing out on $300 worth of products and not a measly, $20 GC or something...

Re: Missing part of Ulta order - Warning: Moderate Venting

I'm hoping for that, but I'm not really expecting it. I guess I'm expecting around $40-$50, which would be disappointing, but w/e. If it's under that I'll be pissed. It happened to me one before, too, but it was a little 3 or 4 piece GWP. They sent me $15 gc, which I thought was appropriate. I reaaaally hope that amount isn't the standard for any missing gwp. O.o

Re: Missing part of Ulta order - Warning: Moderate Venting

What a bummer! That looks like a seriously amazing GWP! I feel for you - I'd be so devastated if it happened to me. Smiley Sad Glad to hear customer service at least attempted to make it up to you. Hopefully they will make sure they have more available next time they offer a huge GWP like this one.

Re: Missing part of Ulta order - Warning: Moderate Venting

I think this was more of a Human Error by whoever packed it than them running out. 

 

Maybe that's why I'm so frustrated. I'm mad and there's no one to really be mad at. People make mistakes sometimes and it's not an ongoing problem with Ulta. Not with me, anyway. But it's so maddening, I want to blame someone!! ARG!

Re: Missing part of Ulta order - Warning: Moderate Venting

I feel your pain. I would probably been so upset that I would have returned my whole order. So I hope they make it up to you with a nice gift card.

Re: Missing part of Ulta order - Warning: Moderate Venting

I'll post when I get the email with the gift card. The CS lady said I should have it in under 24 hours. I keep checking my email for it. The thing is, with a value like that, the only amount that would come close to compensating for it is bigger than I can imagine them sending out.

 

Oh well. We'll see!

Re: Missing part of Ulta order - Warning: Moderate Venting

I'm crossing my fingers they come close to the value of that GWP.

Re: Missing part of Ulta order - Warning: Moderate Venting

ugh! This makes me mad FOR you!! I remember seeing that post, and t hinking "gee, i would consider that if I was platinum..." That was an awesome GWP. You are right to be miffed, because you specifically made your purchase to get the GWP--that's why they have the GWP after all! They owe you big-time!! 

Sorry to hear this--let us know what they compensate you with. I would accept a gift card hand-delivered to me by Jensen Ackles. Wearing nothing but a smile.

Re: Missing part of Ulta order - Warning: Moderate Venting

"Jensen Ackles. Wearing nothing but a smile."

 

Ahahahahaha! Smiley Very Happy

 

It WAS an awesome GWP, dagnabbit!! ::sigh::

 

I keep on having these goofy thoughts about finding an extra Ulta box under my porch or something. I'm in denial! Smiley Very Happy

 

 

Re: Missing part of Ulta order - Warning: Moderate Venting

That sucks! It looked like a good one too. Beauty.com frequently have big gwp like that. I'd be interested to know the amount of the gift card they give you to compensate...

 

Re: Missing part of Ulta order - Warning: Moderate Venting

Right?? I've seen a couple on Beauty.com and Neiman's has a good one right now (got a pretty good one from Sak's not too long ago) but, although they're probably better with better brands, I've never seen one quite as huge as this.

 

Ulta forgot a GWP set once before, I think it was a Benefit or Philosophy with 3 or 4 pieces. They sent me a $15 gift card to make up for it. I thought that was pretty good for that gwp, but this was so much bigger... I have to admit that if it's only $15, I'll be upset.

 

We'll see!

Re: Missing part of Ulta order - Warning: Moderate Venting

I think a 50% off on your order would be great lol

Re: Missing part of Ulta order - Warning: Moderate Venting

Jeez...

I'm sorry to hear you didn't get your gift! I was tempted to get that promo considering they had a 5x points on fragrance and I finally am down to the bottom of my bottle, but decided not to just add more to my order to get the bag.

 

The last time I did a regular order from Ulta they forgot ALL the samples entirely. Since they do a "random" pack of samples, I think it's like 3 normally, I wasn't too bummed, but still, I was surprised that even my invoice had "sample pack" but the box didn't have anything.

Re: Missing part of Ulta order - Warning: Moderate Venting

Those little mystery samples - although I like seeing what they include (it's a mystery! fun!), they're almost always just foils - and often of products I don't care about, so I barely even think of them. Because of my GWP sucker-ness, I make a lot of Ulta orders and they almost never forget the sample foils. (See? Still defending Ulta!)

 

Not adding more just to get the promo is unquestionably the wise thing to do. Alas, I lack that strength! rationality seems to go out the door when it comes to me and beauty products.

 

 

Re: Missing part of Ulta order - Warning: Moderate Venting

aw, that sucks, I'm sorry that happened! Smiley Sad I'm glad they're making it up to you with a gift card, but we all know..it's not the same as the big, fat GWP. Smiley Tongue I remember I had a similar experience with a Sephora order and when I contacted CS they offered to give me 100 points for my disappointment, lol. But again, not the same!!

Re: Missing part of Ulta order - Warning: Moderate Venting

(0) Hearts

It's really not, as demonstrated by my ordering more products than I planned on so I could get this! It's so irrational, but my God, I love big GWPs!!

Re: Missing part of Ulta order - Warning: Moderate Venting

I definitely feel your pain! That's an amazing offer, if they were out at the time of your order they should have put something in when they were packaging it to compensate that being OOS. You'll have to let us know what they end of sending you!

Re: Missing part of Ulta order - Warning: Moderate Venting

I checked the packing slip and it was listed (plus I ordered the very day I received the email) so I don't think they were out at the time. I think it was an oversight by whoever packed the order. 

 

Even if they tried to compensate, they would have had to give me, like, one of every gwp they had to equal the one I ordered! Smiley Happy

Re: Missing part of Ulta order - Warning: Moderate Venting

[ Edited ]

wow this is probably the largest Gwp ive seen.  

Re: Missing part of Ulta order - Warning: Moderate Venting

Right? I've seen some awesome ones at various Dept Stores (Saks had an awesome one not too long ago), but I've never seen that many pieces.

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  • Ulta's 24pc GWP.PNG