Excellent Customer Service at a Sephora Store

Hello Everyone,

 

I just wanted to mention that I received excellent service tonight at the Sephora store in Millbury, MA.  The staff is always helpful, and tonight Jean and Caitlin were particularly super to work with.  I felt appreciated as a customer and look forward to going back there to shop once again!

 

(I also love that store because it is in a plaza and not a mall, so there is actual natural light at the front of the store.  Great for testing colors.)

 

So anyway, thank you ladies in Millbury MA!  :-)

 

 

Re: Excellent Customer Service at a Sephora Store

I am really enjoying hearing about all this great customer service.  It is perfectly natural to be upset when we have a bad experience, but the posts here are a great reminder of all the fabulous people in Sephora.  What upbeat reading.  And thank you to melissabt for forwarding our feedback to the retail division.

Re: Excellent Customer Service at a Sephora Store

I went to Sephora, Fashion Valley mall today to get my Rouge welcome kit I had a great experience. The 2 people who helped me this afternoon were Raul who were working at the cash wrap and May - one of the managers there. They were super nice and friendly. I will definitely do the online survey so the director of the store know how awesome these two employees are.

Re: Excellent Customer Service at a Sephora Store

Wow, I didn't know how many people were near me! I've generally had good service here (in Millbury), but I don't go too often as the store is small. But they were so nice when I needed perfume help. 

 

If you're in the area and go up to Nashua, Jessica, Kerri and Tamara are all great. And the people in Natick are great, too. I feel really lucky that we have such great stores and associates in the area.

Re: Excellent Customer Service at a Sephora Store

I also go to the Millbury, MA store! And I agree, the staff there is phenomenal. They're always so helpful and upbeat! 

Re: Excellent Customer Service at a Sephora Store

I also received excellent service at SiJCP this evening in NH. The staff were more than happy to answer any questions I had and be very accommodating when the product I wanted was not on the shelf (they went to look to see if they had it, which they did!).

It was also nice to see this store is expanding some product lines. I will surely go back now!...Ooooh heck, I will go back anyway because it's a Sephora and cannot resist a visit when I am in the area :smileyhappy:

Re: Excellent Customer Service at a Sephora Store

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@Corinna777- Sure no problem! I just sent it:smileyhappy:

<3 Melissa

Re: Excellent Customer Service at a Sephora Store

@DrWould- I'll be also glad to forward your positive feedback, thanks!

<3 Melissa

Re: Excellent Customer Service at a Sephora Store

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Thanks Melissa! I'd love for the staff to know that I appreciate how great they always are! 

Re: Excellent Customer Service at a Sephora Store

Could you do it for the Charlottesville VA store as well? They are really nice to me. I was scared to go in there at first when I first discovered Sephora in High school but they are very friendly and helpful. 

Re: Excellent Customer Service at a Sephora Store

Sure, no problem, Neko333! I've just sent your compliment over, thank you for taking the time to share it:smileyhappy:

<3 Melissa

Re: Excellent Customer Service at a Sephora Store

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Thank you. 

Re: Excellent Customer Service at a Sephora Store

Melissa- could you also forward feedback regarding the Poughkeepsie, NY store?  Everyone is always extremely friendly and helpful.  I would be more than happy to discuss specifics.

Re: Excellent Customer Service at a Sephora Store

Thank you!  I just went and filled in the online Sephora survey too, and gave more specifics.  

Re: Excellent Customer Service at a Sephora Store

Perfect! Thank you for doing that:smileyhappy: I also just sent the email to our retail division:smileyhappy:

<3 Melissa

Re: Excellent Customer Service at a Sephora Store

It's really nice of you to take the time to post something so positive.  I'm sure the associates appreciate it!

Re: Excellent Customer Service at a Sephora Store

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Thank you!  :-D

Re: Excellent Customer Service at a Sephora Store

:smileyhappy:!

<3 Melissa

Re: Excellent Customer Service at a Sephora Store

Hi Lucyshnoosy,

 

Thank you for taking the time to post egarding your recent store experience. I'll be sure to forward this directly to our Retail Division!

<3 Melissa

Re: Excellent Customer Service at a Sephora Store

i had really awesome service today too :smileyhappy: 

Re: Excellent Customer Service at a Sephora Store

i've never had a bad experience :smileyhappy:

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