veronika23

BEST SERVICE EVER!

So I went to my local Sephora today: Rideau Centre, Ottawa, ON, Canada. I think I spent about 2 hours with Johnni who helped me look and try products.  I have never had so much fun!  He's absolutely sweet, fun, friendly and knowledgeable. Always smiling, kept asking if there was something else he could help me with.  Just had a really good time.  I love make-up and when someone who is passionate like him takes the time to help me, talk with me it just makes everything better.  He is probably the only reason why I shop in-store.  A great asset to your company.  I must say that the overall customer service at that location improved.  I also have to add when I walked-in I had a return, small problem and some shopping to do.  I did my return first and was pretty upset that something I was told over the phone could be done now couldn't be done.  I almost walked out but then I saw Johnni who had helped me once before and everything turned around.  Give this guy a medal, his customer service skills are above board!  Truly he deserves recognition.  A++++++++++++++++++++++

Meg82

Re: BEST SERVICE EVER!

Yay I'm glad you had such a good experience!

Titian06

Re: BEST SERVICE EVER!

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Hey, Veronika - Thanks for sharing your positive experience!  People are so quick to complain, but compliments are few and far between. 

PoesRevy

Re: BEST SERVICE EVER!

It is always nice to read about good visits when in store. Thanks for sharing :smileyhappy:

veronika23

Re: BEST SERVICE EVER!

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Yeah he deserves recognition for sure.  So nice and patient and it was sooo much fun!  Had a great time.

keelybt

Re: BEST SERVICE EVER!

Thanks so much for sharing your experience Veronika23!  I will make sure to pass this on to the store :smileyhappy:

veronika23

Re: BEST SERVICE EVER!

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Yes please do!!!!! 

lucyshnoosy

Re: BEST SERVICE EVER!

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I love hearing stories like this! 

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    • keelybt
    • veronika23
    • lucyshnoosy
    • Titian06
    • Meg82
    • PoesRevy