BEST SERVICE EVER!
So I went to my local Sephora today: Rideau Centre, Ottawa, ON, Canada. I think I spent about 2 hours with Johnni who helped me look and try products. I have never had so much fun! He's absolutely sweet, fun, friendly and knowledgeable. Always smiling, kept asking if there was something else he could help me with. Just had a really good time. I love make-up and when someone who is passionate like him takes the time to help me, talk with me it just makes everything better. He is probably the only reason why I shop in-store. A great asset to your company. I must say that the overall customer service at that location improved. I also have to add when I walked-in I had a return, small problem and some shopping to do. I did my return first and was pretty upset that something I was told over the phone could be done now couldn't be done. I almost walked out but then I saw Johnni who had helped me once before and everything turned around. Give this guy a medal, his customer service skills are above board! Truly he deserves recognition. A++++++++++++++++++++++