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My order was cancelled and I was told I violated policy!!!!
I made an order from At some point, my order has cancelled. Sephora sent an  email to spend more money to keep my status. So I did!! I found a very popular lipstick which I used to pay very high price on eBay because it is always out of stock. So I bought many , I think that's why the order has cancelled. So I talked to CS and one guy told me I am fine to make order from online. However my order has cancelled again. And the other agent said I can't make order through online anymore because I violated their policy but she doesn't know which policy I violated. Don't tell me "call Sephora CS". They are very unhelpful and didn't want to help me. She seems very annoyed about my issue and it was very unpleasent experience. I am asian, and may not good at English, but I live in USA and I am a good buyer. I don't have time to go to shop. Please tell me how to fix this issue. And don't tell me call Sephora. The agent told me I will have the same answer anyway. Is it true?
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That's very obnoxious and I'm sorry you went through that. I completely understand the desire to buy multiples of certain products -- especially ones that keep selling o... see post
skincare help! smooth skin and glow
I am currently trying to figure out how i get that smooth hydrated skin ive been wanting forever!  I cant seem to figure out exactly what products to use or what issues my skin is having..... I seem to have combination skin but more on the dry side (for example i have been wearing makeup all day and only a little oil shows on an oil blotting sheet).... my dry areas consist of around my nose,chin, and cheeks- my skin is not smooth to the touch, yet it is not breakouts that are making it bumpy- when i apply makeup it looks dry, cakey, and not glowing..... and i can see tons of little white dots or plugs in my skin   my routine consists of.... clarisonic with cashmere brush head- maybe every other day peter thomas roth gentle complexion correction pads- 1 a week dr jart water sure gel moisturizer dr jart water fuse sleeping mask- 2 a week ole henriksen- walnut scrub- maybe 2 a week cleanser- currently a sample of ren cleansing balm but not sure if its right?? also have fresh soy cleanser..... topical retinoid cream from dermatologist- every other day at night '   any suggestions???
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You may want to give LUSH's Dark Angels scrub a try to help smooth and hydrate your skin. I love the stuff I use it at least once a week (sometimes more if my skin is be... see post
Help! Recommendations for uneven texture. Beauty on a Budget.
I wanted to see if anyone could make a recommendation for me! My skin is finally clearing up from battling with acne, but I still have a pretty uneven texture. It's like there are tiny undeveloped bumps underneath my skin near my cheeks especially. Can someone give me a suggestion for any skincare products that might be able to smooth out my skin! I'm also on a budget. Thanks!
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You should make a habit of exfoliating it will help with those little bumps by clearing out your pores. I use a hand held manual face brush with my face wash daily. I al... see post
Recent VIB Rouge emails
Hi,  I worked really hard with Sephora customer service to get VIB Rouge emails to come through to me.  It occurs to me that I haven't received a rouge email in a long time. Can someone let me know when their last email was?  I hope my problem with emails hasn't resurfaced. 
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No problem! I hope you get your emails working again soon. I'd be pretty upset being Rouge and not getting information about events/promos/etc. see post
Is Sephora going to stop carrying Soap and Glory products?!
I saw in a product review that Sephora was going to stop carrying S&G products. Is this true?!? If so, where else can I get them in the US?
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....In Canada... see post
Moisturizer for Acne-Prone Skin
Hi Ladies,   I have skin that is very prone to moderate acne. I don't want moisturizer that combats acne because I have other things to help with that. It can't have salicylic acid or anything like that in it. I need a non-comedogenic moisturizer with no fragrance and oil-free that doesn't make me oily and shiny throughout the day.   I've already tried: Clear Days Ahead, the PTR Oil-Free Moisturizer, NARS Aqua Gel, Clinique Dramatically Different, and one of the Boscia moisturizers (it was oil-free in a white tube). They all broke me out. I've been looking at the Estee Lauder Clear Difference Moisturizer. There's only one review on Sephora. Do you guys know anything about it?   Can anyone suggest even a line that I can look into if not a specific product? My dermatologist suggested the CeraVe moisturizer and it's fine but it makes me really shiny. Thank you!
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HALL OF FAMER cherrybombtastic / HALL OF FAMER HALL OF FAMER / replied
I've used this for mostly eight years now. A bit shiny at times, but best for the price! see post
Amore Pacific, Laneige & Sulwasoo Favorites
My sister is coming down from the boonies in a couple weeks and wants to go to HMart while she's here.  I'll finally have a chance to spend more than 10 seconds in the Amore Shop since I won't have kids & husband in tow screaming they're hungry, bored, etc.  I want to try some new skincare goodies and I want some suggestions.  The warm weather is coming so I'll be back to dry/combo instead of my winter time super dry.  What are everyone's favorites from these lines?
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I LOVE Amore Pacific. I use (and will never part with):   -Sleep Mask -Toner -Enzyme Peel   They have some of the best stuff on the market. A bit pricey but well w... see post
Skin Too Dry for Makeup
Every time I put on BB cream it immediately makes my skin incredibly flaky. I've even tried putting on moisturizer first or mixing the BB with some of my moisturizer and ten minutes after applying I'm a flaky mess. My moisturizer works fine and I'm not dry after applying it, it's any kind of coverage that's drying me up.   Im using the Smashbox BB currently and have no idea what to do! The attached photos is after applying.
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HALL OF FAMER waterbaby1981 / HALL OF FAMER HALL OF FAMER / replied
From what I understand, Smashbox's BB tends to be on the drier side and therefore doesn't work too well with dry skin.  If you like BBs, maybe try Dr. Jart+ Water Fuse B... see post
My order status says unsuccessful authorization.
My order status says unsuccessful authorization Although my card was charged ? This the first time I've ordered from the website so I don't know what's happening.
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Hi YunaBell,   I'll take a look into this for you and send you a private message regarding your order. An unsuccessful authorization means that your order has been c... see post
BB cream for dry fair skinBB cream for fair dry skin!
i don't wear makeup often, but have recently discovered BB creams. I was matched at Sephora and the woman gave me Clinique BB cream in shade 01.    The color is perfect for me, except it clings to dry patches and feels a bit heavy.   Are there any BB creams that would match my fair skin (I think I have pink undertones) that wont stick to dry spots!!??    
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HALL OF FAMER waterbaby1981 / HALL OF FAMER HALL OF FAMER / replied
My favorite BB or CC Cream for dry fair skin is Dr. Jart+ Waterfuse BB Cream.  Not heavy at all and feels wonderful on. I have very fair skin and cool undertones (pink),... see post
Sponge Beauty
Does anyone know if Sephora has dropped Sponge Beauty?  I love their Ladi Avokanto and am about due to replace my bottle.  The company/product shows up on the website but it doesn't let you order. Anybody?
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I love this product as well. They've [Sephora] been out of it for a long time, and recently I sent them an email asking if they'd ever replenish their stock.  They told ... see post
what is the best non smuge liquid eyeliner?
You can find it on Amazon! If you're looking for a good mascara that doesn't flake or run, I recommend Heroine Make mascara. I've been using that in conjunction with ... see post
Skin care for normal/ combo skin
I am looking for any type of skin care advice and products for my normal/combo skin. It's more on normal side since I only have a slight shine on T-zone, no dryness on cheeks.    I heard Neutrogena one is good but don't know which one to choose cause I want to go for either daily moisturizer or for sensitive skin (with spf of course)   Any advice on toners, cleansers, moisturizers for my skin would be highly appreciated!   I am 19 y.o. so don't want anything harmful for my skin.
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Hi. I have been on a search for cleansers for awhile for my combination skin. I have really been liking Boscia's cleanser. You can visit any local Sephora and get sample... see post
Dupe for ProActiv Advanced Daily Oil Control?
It's a very niche question (Oily/combo people, who've tried proactiv, who also received that same sample, liked it, managed to escape ProActiv, missed the oil control thing, and managed to find a dupe probably isn't very many people), but maybe someone will have something, or at least an idea to try?   I tried the Murad Oil control, but it only does about 1/4 of the oil control the proactiv one does. I could probably just get it on eBay, but if I can avoid it I'd prefer to. I don't like the idea of, in some roundabout way, supporting a company that literally forces you to continue paying for their products. (I took them off of my paypal list, since the first person I talked to refused to cancel my account, so they sent the next box with a bill. Either I had to pay for the products or pay for return shipping.)
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New to the beauty thing!
I am new to this beauty thing, I need help covering dark spots, I also need help with oily skin, mascara, lipsticks/lip gloss, eyeliner, eyebrows foundation, primer! please help!
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MAGlass / RISING STAR / replied
Yes I would highly recommend starting at drugstore and slowly moving from drugstore to high end. High end can be very expensive and you don't want to buy a lot of makeup... see post
Toner wars !
I have been wanting a toner that really works.i do have acne prone skin..and im fighting acne scars too so i cant decide between fresh toner or murad essential c toner..also if you guys have any suggestions on which one is your most tried and trusted toner...that would be awesome!!!
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I use Dickinson's Witch Hazel toner and I like it. I have sensitive skin and it doesn't burn or irritate it. You can find it at any drugstore. see post
Good cleanser for oily skin... Similar to Soap & Glory cleanser?
So I had been using Clinique's 3 Step System for a few months... At first I loved it and after a month or 2 my skin went back to its oily self.   I recently got a sample of Soap & Glory's Daily Detox Vitamin C Cleanser and LOVE it!!!!!!  I went on sephora tonight to purchase the full size and I guess Sephora no longer carries it!?!?   Does anyone else know of where I could purchase one/a good cleanser that is similar?  Thanks!
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Kylsim - I have combination skin that leans more towards oily and I've found First Aid Beauty (Facial Cleanser), Korres (Greek Yogurt Cleanser), and Murad (Clarifying Cl... see post
need a super hydrating moisturizer
I have combo skin with an oily T-zone and my cheeks are usually normal to slightly dry but now that I've changed up my face routine there's an area of my cheeks close to my chin on both sides that are extremely dry that the skin is flaking. My cheeks feel really tight after cleansing. Before changing up my routine my cheeks were normal and did not feel tight and weren't flaking.   I've been rotating my usual creams but I haven't found that any of them really made a huge difference. I've used Philosophy's Hope in a Jar , Glamglow's Thirstymud Mask , and a moisturizer by Ole Henriksen that I was given a sample of by an SA but the name of it isn't clear on the bag.   I'm looking for a very hydrating moisturizer (for night time) that will hopefully bring my cheeks back to normal soon.
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First Aid Beauty Ultra Repair Cream. I see Laura recommended the face version below, but I've only tried the regular one. It works great on my face, and it does say it's... see post
Dry skin around nose. help!!
I have had this horrible dry skin around my nose for about a year. I moisturize day and night and I put Vaseline on it before I go to bed. It never seems to go away. Does any body have any recommendations? I use the Kat Von D tattoo foundation and I love it, but it makes my dry skin look really bad. Is there a full coverage foundation that would work well with dry skin? Thanks!
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porefessional when im doing a makeup routine* see post
What shade am I in the Cover Fx contour kit?
For reference, I'm shade Gobi in Nars foundations and 117 in MUFE HD
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Hi akhorounjaia, I rtecommend the color N Light in the Cover FX Contour Kit! :) -Laura   see post
Age Spots Advice
In preparation for my mom's bday brunch this spring, I want to buy her something that will help diminish her aging spots that are really bothering her.   She has fair colored skin with light brown spots, and she has been wanting to do something about it that doesn't require lasers.  Any advice would be great!   Thanks
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Hi MichaelBSF, I recommend checking out the following products to help with lightening dark spots.    Murad Rapid Age Spot and Pigment Lightening Serum  VERSO SKI... see post
I have big pores and dry skin, what would be a good skincare regime for me?
I have dry flaky skin, with huge pores and I'm prone to blackheads. Can anyone recommend products?   Thanks xx Laura 
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Have you tried a hydrating clay/charcoal mask? like Chantecaille detox or Peter Thomas Moors Irish Moor mud? clay, charcoal or mud masks usually helps with pores and bla... see post
I've been using Tarte's BB Cream for a while and loved it but wanted more coverage, I got talked into the new Bare Minerals Serum Foundation which I now layer on top! I like it but by the end of the day my face is an oil slick! Any advice on good BB cremes and/or foundations to combat oily skin? Preferably something oil free and all natural
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I have really oily skin and recently someone suggested Dr. Jart BB Premium Beauty Balm SPF 45.  It has worked wonders - good coverage, definitely buildable and lasts all... see post
Foundation Separates Between Eyebrows
This is constantly a problem for me, no matter what I do or what products I use. My skin is dry all over, so also dry between my brows, but I'm happy with how my skincare routine handles dryness. I moisturize, I exfoliate, I've tried facial mists, setting sprays, at least a dozen different foundations - even BB cream separates on me. I have used many different application methods, from my fingers to a damp beautyblender to any and all brushes. I'm obviously frustrated. Has anyone else had this problem and figured out how to deal with it? I cannot think of anything else to try!
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I suggest looking into a hydrating sleep mask or a facial oil. see post
Q. Best Product for Acne Scars, please VOTE!
I have really bad acne scars beginning from when I was a teenager (about 10 years ago) until about a year ago from my adult acne, I finally have it under control and would like to start mitigating the scars, but I am unfamiliar with the products. If you have used any of these products, please let me know which is best for lightening acne scars:   Claudalie Vinoperfect Skin Radiance Serum =A17&id=P94421   Bliss Triple Oxygen Energizing Mask: =A17&id=P165448#BVRRWidgetID   Ren Glycol Lactic Radiance Renewal Mask ryId=A17&id=P203616#BVRRWidgetID  
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anjingkumanis / NEWCOMER / answered
A. I used and still using the kakadu vitamin c serum to lighten the dark spot and scarring. And age prevention now.    see post
titanium free foundation?
Does anyone know of a titanium free foundation. After trying many, many foundations I have figured out that it is the titanium in foundation that causes some of the ashy/unflattering grey glaze that some women of color experience when wearing foundation. It totally kills the vibrant golden/yellow tones in my skin. My true foundation match does not exist (somewhere  between mac nc45 and nc50..or possibly nw). I usually have to choose between one shade that is too dark and the next on up which is often 10-20 shades lighter with an overpowering amount of titanium that makes it hard to even blend 2 shades without looking dead and muddy. I also have oily skin that hates most silicone based foundation (makeup forever hd, etc.). They somehow un-blend from my skin and swim on the surface after 2-4 hrs. If I rely on blot papers I will use the entire pack in one day. I have tried the color matching at Sephora which was not helpful. Any help is appreciated, 
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Having looked at numerous ingredient lists for the last few weeks, I can tell you that titanium is listed as a "may contain" item in many cosmetics, including foundation... see post
Best cleanser for clarisonic if your ance prone?
I got a Clarisonic last christmas and I started using it twice a day, every day and of course my skin freaked out. I tried using Philosophy's Purity Made Simple and Fresh's Soy Face Cleanser and neither of them seemed to help with the acne. I then tried using my clarisonic once a day then every other day and finally I gave Clarisonic's acne brush head and cleanser a try. The acne cleanser made the problem worse. After three months of no end to the "purge" I finally gave up and went back to using Proactiv + which works to keep my skin pimple free but it's also really drying. I bought this really expensive tool and I want to use it because I loved how it made my skin feel. I am not super diligent with my proactiv and I mainly use it every other day at night to try and give my skin some time to get some hydration back but really what's the point? I hate using the proactiv and I have had a lot of problems just getting the stuff sent to me so I'm just fed up with them.    I have acne prone skin but lately my skin is more dry and the main reason I use the proactiv now is to help get rid of flaky patches around my eyebrows, nose and around my mouth because my acne seems pretty under control because it's a pretty mild version. It's also a double edge sword because of course I have to pack on some kind of moisturizer after using the proactiv and like I said, I'm just fed up.    Has anyone had SUCESS using something with their clarisonic to help prevent acne but still have moisture in their skin? I am scared to try and use my clarisonic again because I'm worried my skin with start purging (and won't stop) but if anyone has any tips, tricks or advice I'm all ears because I'm really concerned that just using make up remover wipes and a simple cleanser isnt' really cleaning my skin (when I don't use proactiv). 
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I use the deep pore brush head {the blue one),  and use Murad's essential c cleanser. They help fight acne while keeping my skin moisturized. see post
Day/night moisturizers for very dehydrated but very oily-combination skin?
I have tried so many moisturizers in my life but I can just never find the perfect one. I am seriously willing to pay anything for a moisturizer that will ACTUALLY control/get rid of my oil and rebalance my skin while hydrating at the same time. As long as it's worth the money. I went to Kiehl's and they used their moisture level checker (or whatever) on me and I got a pretty bad score. Of course I don't know if it's reliable since it seems pretty gimmicky but my skin does seem pretty dehydrated.   Background on my skin:  -VERY oily in the t-zone, relatively normal around the cheeks -slight dryness/flakiness around the mouth area in the winter -very acne prone, blackheads on nose   Currently, I just use toner and moisturizer in the morning. I got three samples from Sephora (Ren's Clarimatte, Kate Sommerville's Oil Free Moisturizer, and Origins Zero Oil Moisturizer). I have been trialing the Ren moisturizer for a few days now and I've noticed that my nose and mouth have become horrendously flaky and dry. Not sure if it's due to the moisturizer since it's always been dry, but it's been more so lately. I will be trying the other 2 samples in the next few days though. At night, I use my Clarisonic, but my routine is the same (plus the Caudalie Vinoperfect Serum, which seems to be working well).     So far from Sephora I've tried: Murad's Oil Controlling Mattifier (didn't really control oil well) Hope In A Jar (too dewy for daytime) FAB's Ultra Repair Cream (also too dewy for day time, didn't blow me away) Embryollise Lait-Creme (slightly hydrating, but too dewy for daytime) Clinique's Dramatically Different Gel (gave me hives ) Tarte Maracuja Oil (didn't really help my skin)   The ones that were too dewy didn't seem to make a huge difference either when used at night, and if it made a difference, it was too small to notice. Also, my skin doesn't seem to absorb any of the more rich moisturizers… it just sits on top of my skin.   I also currently have La Roche Posay's Effaclar Duo+ at home, but I don't know if that's supposed to be used by itself or with another moisturizer.   ALSO open to face mask/exfoliator suggestions or whatever! Any help is seriously appreciated because at this point my skin seems like a lost cause      
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lust4it / NEWCOMER / replied
I have similar skin type.  Recently discovered Shu Umera Tsuya Youthful Radiance Generator Essence.  Yeah, its a mouthful, but works really well on my skin.     Shu's ... see post
Need Guidance on Cleanser and Moisturizer
I am 23 with acne-prone, sensitive, easily irritated, combination skin.   My main skin concerns would be my acne, redness and overall skin dullness/roughness. I feel like I have tried every product imaginable, but nothing seems to work. Currently, I am struggling with little red bumps, mainly around my mouth and chin, that don't appear to be acne, but I believe they are from irritation caused by using the wrong products.   For now, I am looking for a better cleanser and moisturizer. I have done my research and would like opinons on the Shiseido ibuki purifying cleanser v. Shiseido ibuki gentle cleanser and any advice on a good moisturizer that will give me a healthy glow, will not irritate my skin and will get rid of these pesky red bumps as well as keep my acne at bay.   Also, does anyone have an opinion on using alcohol-free, fragrance-free witch hazel? I've heard mixed reviews on using witch hazel on your face, but have also seen where it apparently does wonders for your skin.
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I would say you also need to integrate a gentle exfoliant to help with the bumps. This could be a physical cleanser with enzymes, or an AHA peel. Removing the dead skin ... see post
New beauty tricks for 2015
There was a post long ago that had to do with beauty tricks and secrets that I can't find, and I had a great discovery today, so I thought I'd start a new one for 2015. I was changing my Clarisonic head today and noticed some residue stuck in the plastic and wire part under the head. It wouldn't come out with a brush because I couldn't get the brush to bend under there. I spied my Water Pik on the counter and thought "It gets out stuck food in tiny spaces between my teeth, let's give it a try". And wow, did that thing work!  My Clarisonic is squeeky clean with no effort! Have you used a household item for beauty needs that isn't readily obvious?
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Great idea! I saw that Sigma released a special brush cleansing mat and wasn't sure if i should get it. Considering it's $32. Thanks for the money saving tip!!      h... see post