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Hello Canadian BTers!   I'm starting this new thread to act as the official update location of new launches, LE products, and brands that are on coming to the US site but may be launching (and returning) to Sephora's Canadian site at a different time. There are a lot of changes happening in real time over here, and in the spirit of communication, this thread is to keep our BTers abreast of the information we have. This is not going to be everything, and could also be subject to change (and hopefully we won't need this thread forever), but we are working with the Canadian team to get as much information for you as we can.   That being said, we will only be using this thread to speak to dates and info about big upcoming launches, LE products, and brands that are on the US site and are coming to the Sephora.ca site. If you have  a question about any of these things, drop it here, and we will do our best to track down the answer for you.   I realize that you guys are feeling all of the feelings right now about the new warehouse move, but this thread is not a venting loop, nor is it a thread to deal with customer service issues (as I don't have any access to our order systems). We've got quite a few of those on the community already (for totes good reason), but I'd like to keep this specific thread informational, if possible.   Okay on to the info! Here's what I know (previous releases in spoiler):   New Launches / LE products Spoiler (Highlight to read) Kat Von D 5th Anniversary Tattoo liner - July 9 (will post time when I have it) Early am PT, around 9 am. Kat Von D 5th Anniversary Tattoo liner - July 9 (will post time when I have it) Early am PT, around 9 am. Spoiler (Highlight to read) Bite Opal Lipstick & Gloss - This is coming to .ca, but has not arrived at the warehouse yet. I will update this thread when I get a date.  Bite Opal Lipstick & Gloss - This is coming to .ca, but has not arrived at the warehouse yet. I will update this thread when I get a date.  Spoiler (Highlight to read) Spoiler (Highlight to read) Urban Decay Naked Smokey Palette - Will launch at the same time as the US site, July 12 Urban Decay Naked Smokey Palette - Will launch at the same time as the US site, July 12 Spoiler (Highlight to read) Bite Limited Edition Lip Lab 007 - July 15 at 9 am PT Bite Limited Edition Lip Lab 007 - July 15 at 9 am PT Spoiler (Highlight to read) Bite Maple Collection - July 16 at 9 am PT - This is a different date then the brand gave on their Instagram, so FYI!! Too Faced Sugar Pop Palette - End of July, around 7/27 KVD New Liquid Lipsticks - Potentially same date as US (July 14), but could be a day or two later. Will have more info the week of the 13th.  These will be available by this Thursday 7/16 as well as some of the new Metal Crush eyeshadows.  Bite Maple Collection - July 16 at 9 am PT - This is a different date then the brand gave on their Instagram, so FYI!! Too Faced Sugar Pop Palette - End of July, around 7/27 KVD New Liquid Lipsticks - Potentially same date as US (July 14), but could be a day or two later. Will have more info the week of the 13th.  These will be available by this Thursday 7/16 as well as some of the new Metal Crush eyeshadows.    JEM (I know, I'm waiting with baited breath for this one too) - Tracking this one down after a special request from fellow Jem lover veronika23. The team is on it. KVD Studded Lip - 6 of the shades should go live at the same time as the US (around August 11), but 3 of the shades will go live later in August (Halo, Mercy, Solo)  Metal Crush Eyeshadows - confirming Restocks Spoiler (Highlight to read) Becca Champagne Pop will be back! I'm hearing next week but I will update this thread with a date when I have it.  Thursday 7/16 at 9am PT Becca Champagne Pop will be back! I'm hearing next week but I will update this thread with a date when I have it. Thursday 7/16 at 9am PT KVD Everlasting Lipsticks restock - I am hearing end of August, but will confirm Brands Spoiler (Highlight to read) Laura Mercier (all products) - July 9; I'll update with a time when I have it. Early AM PT, around 9 am. Laura Mercier (all products) - July 9; I'll update with a time when I have it. Early AM PT, around 9 am. St. Tropez - Coming back soon!  Drybar - TBC, but don't give up hope!  Omorovicza - Coming back! Target date is Fall (Sept) Ardency Inn - Coming Soon  Dr. Jart (except acne / SPF skus) - 8/27 PMD - Fall (Sept / Oct)  LaVanila - 8/27 (just deodorants, no fragrance or body lotion)   If you have a question about a new US release or LE product on the .ca site, post it below and I'll try to get you an answer!
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PLAY! by SEPHORA has some exciting news to share with you. Starting in May 2016, we’re expanding PLAY! to the lower 48 states and giving our PLAY! boxes a makeover!   For those of you already on the waitlist as of April 8 th , 2016, we will be sending out invitations in waves until all available spots are filled. Invitations will be sent based on when you joined the waitlist. Spots are still limited, so please act quickly if you receive an invitation. As a reminder, when you receive your invitation to join, be sure to enter the same email address used to join the waitlist. If you don’t receive an invitation this time around, or you joined the waitlist after April 8th – don’t worry! As more spots open up each month, we’ll continue to send out invitations on a rolling, first come, first served basis.   If you would like to join the waitlist, please enter your email by visiting www.sephora.com/play . You will be included in future months’ invitations.   Q: When will invites be sent out to people who are on the waitlist? A: The first wave of invitations for signup will be sent during mid-April 2016. They will continue to be sent out in monthly increments as the program grows.   Q: Where does PLAY! by SEPHORA ship? A: PLAY! by SEPHORA is currently only available in the U.S. and can ship to any address in the contiguous 48 states.   Q: If I do get an invite, am I guaranteed a box? A: Box quantities are limited each month. If you are invited to subscribe to PLAY! by SEPHORA, please redeem your invitation and claim your spot as soon as possible so that you don’t miss out on that month’s box.   Q: Will Canadians have an opportunity to subscribe? A: PLAY! by SEPHORA is not currently available in Canada; however, we will keep you posted on any plans for expansion.   Q: I am a US resident and do not live in one of the contiguous 48 states. When will PLAY! be available to me? A: We are currently exploring ways to expand our shipping capabilities to Alaska, Hawaii, Puerto Rico and US Military Bases. We'll be notifying clients as soon as we have an update and apologize for any inconvenience this has caused.   For more PLAY! by SEPHORA FAQs please visit the following link> http://www.sephora.com/play-faqs
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Share photos and reviews on your Sephora Play Subscription Boxes here. If you're looking for reviews on any other box, look here: http://community.sephora.com/t5/Hauls/Subscription -box-photo-sharing/td-p/973905    The subscription program is only offered by invitation at the moment. If you have not received an invite, you can join the waiting list here: http://www.sephora.com/play    I do not have control over who receives invitations (whether they live in test cities or not), but I will edit this once the program opens to new groups.   If you want more information on the program or have questions not related to someone's box review, please visit this thread: http://community.sephora.com/t5/Sephora-com/PLAY-b y-SEPHORA-Invitation-FAQs/td-p/2124432
Hello I am doing a paper for school and was wondering if there are any distribution centers overseas
  I purchased a blush palette online back in April, but I was not satisfied with the quality. I still have the original invoice, but I lost the return form that is needed to mail the product back. I just want to know if I can still mail it back without the return form (but with the invoice) and still receive store credit for the item. Can I still try to return it in store with the invoice, even if it's been a little over 60 days? I do not want a refund to my debit card, just store credit.
I've always had my vanity at a window so I can see, but I am now considering having my back to a big window in order to have a big mirror with a lot of lighting.    My concern is if there is good enough lighting that can accomplish what happens at a window?  Or, will the sun at my back make my face dark and hard to light up.  I know if I stand with my back to the window while holding a makeup mirror with a built in light, I can barely see.  The unknown is what happens with a great setup with a lot of great lights. I know those lights work well if you are in a room with no window, but I'm not sure about the 'backlit' aspect.     Any experience with this?
I see that a lot of the NUDE Skincare products are in the sale section. I LOVE this line! Are the products being discontinued/no longer carried by Sephora, or are they just being rolled out in different packaging?
I absolutely love the online beauty reservation module for booking makeovers, however only TWO of my local stores are on there.   Sephora Park Royal - ONLINE Sephora Pacific Center - ONLINE Sephora Metropolis - MISSING Sephora Coquitlam - MISSING Sephora Robson - MISSING Sephora Guildford - MISSING Sephora Abbotsford - MISSING   When are these Sephoras going to get with the program? They are IMPOSSIBLE to book at through old-school means, you are lucky when they answer the phone, and they are always so scattered when you try and ask for dates.   PLEASE GET THESE STORES ON THE RESERVATION PROGRAM ASAP!
I use powder-matte-grey-eye shadow for my brows.  I am looking for a grey that is not dark, but soft.  Presently, using Bobbi Brown's powder eye shadow-color-steel and it is too dark.  I need one that is a tad lighter. Please make suggestions and send me links to your suggestion.
So I know Sephora has a 4 eyeshadow bundle for Anastasia Beverly Hills, but do they have/plan to have an 8 bundle like the ABH website?   "BUNDLES: Add 4 Eye Shadow Singles for $40 + FREE Empty 4 Well Palette* Add 8 Eye Shadow Singles for $70 + FREE Empty 8 Well Palette* "   Thank you!
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I just placed an online order and added a deluxe sample.  I just realized that I was never given the option to also chose my 3 free normal samples.  Is this because I had the deluxe sample?  I have never had this problem in the past.
What time on the morning of May 10 will the Pat Mcgrath Skin Fetish set be available PST?
Is there any way of finding out when a product will be back in stock? Sephora Mods: Do you have access to restock dates? The product I'm looking for is the Drunk Elephant C-Firma Serum, which has been out of stock for quite some time on the Canadian site. I have signed up for email notifications for when the product is restocked, however, if it will take more than two weeks, I will have to find it elsewhere. Just need to know, even an approximate period for when it will be restocked. Thanks
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DISCLAIMER: SEPHORA DOES NOT HAVE HAVE A "LIVE CHAT" FEATURE.   It just dawned on me to wonder why Sephora doesn't have Live Chat for Customer Service and product/shade recommendations?  Bobbi Brown does.  MAC does.  Why behind the times Sephora? 
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With my last few shipments I noticed that Sephora started using OnTrac for rouge free three day shipping. I don't like the OnTrac online tracking system because it doesn't list an estimated delivery date. So how am I supposed to know if my package is.... on track?   If anyone has any advice on how to fix this, I would love to hear it.
Normally I could be wait, but my VIB 10% off expires this week! A super awesome Sephora employee introduced me to these drops this weekend but unfortunately was out of stock in the store. I'd like to order them online this week if they restock and not let my 10% off go to waste.
 I am a VIB and have never had this happen before. I have been on hold quite a long time 
I just noticed that my sister change it while ago! Please change it to November 2. Thanks!
On April 9 I placed two orders # and . But the status of these orders show " Unsuccessful Authorization". Could you help me solve this issue,please? These items are important for me.Thx.
Hi there,   I am trying to place an order with my VIB discount but it says I need to be logged in as a VIB. I called customer service and they said it's because I have not ordered anything online in awhile and therefore I was downgraded to a BI online, but I shopped in person using my VIB on Monday. Can anyone help?
Does anyone know when the Sweet Peach Palette will be in stock on Sephora.com ?. I've checked on the Canadian side hoping it'd be in stock then I looked on the U.S side still nothing
 I ordered the Origins Age Defense set, but the set I received had two products missing. How can I fix this? 
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So I've never seen this before.  Is it new?   I've browsed on computer and mobile platform.  I've used Opera, Internet Explorer, Chrome, and Mozilla Firefox.  Today, for the first time ever, I've been hit with "take this survey" pop-ups.  How long has this been a thing?  I've seriously never experienced it before today and it's a total deterrent for web-browsing.   
Hey, i am wondering if sephora is going to have a spring sale, because every year, they have 2 big sale, one is at December, and one is at spring. So i am wondering if they are still going to have the sale this year. please tell me a detail date. Thank you so much.
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I get the feeling that 70% of the reviews on Sephora.com are fake-- posted by the product distrubutor. I always click on the user and see if they've reviewed other items or not.. I mean, almost every product has at least 4 stars total. That seems a little unlikely. It bothers me.... Luckily they have a great return policy so you can try things out yourself. Thoughts?
Im a TG female living my dream of over 4 decades of living as a woman. My biggest hurdle in this incredible 27 month ride has been finding a job as Alicia. I have been living on an inheritance for over 10 yrs and struggled with alcoholism stemming from my gender dysphoria before that which resulted in a sketchy work history my entire adult life.  It would literally be another dream come true to work at Sephora. Makeup has always been one of my absolute favorite parts of being a woman. I have been making myself up since I was around 10 yrs old. Look at my photos--Thats all me, self taught.  Please give any feedback-- Im not thin skinned. I would be the most appreciative, attentive and enthusiastic employee ever. I live in Las Vegas and would love to work at any of the strip locations. But, because you can only apply online and I have no work history for over a decade and can hardly remember any details before that, I cant even get the application completed.  If only, like in the old days I could just talk to the store manager I know they would be thrilled to give me a chance.  I dont care about money or status. All I want is to be able to support myself doing something that I have a profound interest and love of as Alicia. I hope someone reads this that is connected and can give me the opportunity to take the next step forward in my evolution. Im a scared, broke little girl in the infancy of my new life and a job working as myself in a Sephora store would be the icing on the cake.of being living proof of dreams coming true.Thanks for taking the time to read this and send me good vibes!  Hugz, Alicia
Does sephora Canada not carry the lighter shades of MUFE face and body foundation (38 &36) or are they just out of stock. I noticed they're available on the US website but not Canadian, I need 38 but its never on sephora Canadian and I can not find anywhere else to purchase it.