Sephora.com
sundaespal
Can't Use Gift Cards Online? Thanks Sephora
Did you guys know you can only use 2 gift cards online for any one order? So if you have $10 gift cards from viggle or shopkick, you essentially can't use them to place an entire order. I'm really angry about this because the CS rep told me to just go to the store. I shouldn't have to spend money on gas to use my gift cards, not to mention the store never has point perks in stock, never offers samples, and I'll miss out on using promo codes. Apparently it's to cut down on fraud. What makes a low value gift card more fraudulent than a high value one?   Anyway, I thought I'd share this really awful Sephora policy. I'm a tad mad. Just a tad. As in not shopping at Sephora anymore kind of mad. That probably sounds ridiculous, but gift cards are a huge method of payment for me, and this policy makes them worth less than cash, which isn't fair.
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sundaespal
BEAUTY MASTER sundaespal / BEAUTY MASTER BEAUTY MASTER / replied
So I'm very relieved to hear that unlimited GCs can be taken over the phone, as it makes my shopping experience a lot easier! I have no access to some of my most favorit... see post
melk9
Fake reviews.
I get the feeling that 70% of the reviews on Sephora.com are fake-- posted by the product distrubutor. I always click on the user and see if they've reviewed other items or not.. I mean, almost every product has at least 4 stars total. That seems a little unlikely. It bothers me.... Luckily they have a great return policy so you can try things out yourself. Thoughts?
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi tomax, Thanks for your feedback on our Ratings & Reviews!  Obviously we are not able to monitor every single review that comes into our site.  But we do review a lo... see post
cutestheidi
I got an item in the mail as a gift and I want to return it.
There was no return address and it has nothing with it so IDK who sent it to me! I do not want it, it is an expensive shower head that I see Sephora only sells online. Can I return this to a store and get a merchandise credit? I don't see anywhere else that sells this item.
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DiVWA
BEAUTY MASTER DiVWA / BEAUTY MASTER BEAUTY MASTER / replied
IDK how the scammer got the credit card number. Even with comparing notes with other victims, we could never figure it out! see post
Ella070409
Suggestion for "Loves" + "Past Purchases" sections
I think it would be nice if the "Loves" section could be organized. At least the ability to group like items together either in a folder or what have you. Even if the products in your "Loves" could just be organized and grouped based on the headings on the website (makeup, skincare, fragrance etc). Alternatively, you could also allow people to create their own folders/headers to group the products in their "Loves" section however they want, maybe someone would want to group items they want to remember to buy as a gift for someone. It would also be nice to be able to drag and drop them to change the order as a way to basically prioritize or rank them based on what I want to buy next, similar to the concept of a queue.   Along the same lines it would be really nice if there was an ability to add a comment under the products listed in the your purchases section. That way you could put notes about whether you liked the product and would want to buy it again or notes about any tricks or tips for using that specific product, so on and so forth.    I'm sure there are many other relatively simple features that other people might want related to this.
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irenet
BEAUTY GURU irenet / BEAUTY GURU BEAUTY GURU / replied
I thought that would make it easier. But here's a question, my boyfriend never knows what to buy my for any occasion, birthday, Christmas, anniversary so lately I've bee... see post
kbmatthews
Tarte products in sale tab
Didn't see any other posts about this, but just wanted to share that there are a bunch of Tarte products on sale! Go grab em!
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ireneh
HALL OF FAMER ireneh / HALL OF FAMER HALL OF FAMER / replied
Yes I am!  Mostly nars or bobbi brown see post
Sonny4President
Mask - Gift With Purchase!
http://www.sephora.com/yourmask?icid2=bd_yourmask_ us_large_062314_image   So I'm sure everyone has noticed, there is a new promo with some AMAZING masks up for grabs!   I highly suggest you guys snag this deal before it's out of stock quick!   I just got the GlamGlow Clearing Treatment (deluxe) which is 0.3 oz... a 0.5 oz would be considered $19! What a deal!   I was debating over getting the Glam or the Shiseido Eye Treatment to see how well it works.. has anyone tried any of the current gifts offered right now?    I'm really curious in your experience with the Shiseido Eye treatment the Peter Thomas Cucumber Mask and the Ren Renewal mask!    
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Sonny4President
BEAUTY BUFF Sonny4President / BEAUTY BUFF BEAUTY BUFF / replied
I havent fooled around with a lot of masks, but I do agree with the Glam being better than the Origins Mask, it just feels better than the charcoal mask...   How do yo... see post
kbmatthews
Benefit Push Up Liner available today for 24 hours
Just an FYI, it'll be available at 12 pst today for only 24 hours.    Enjoy!
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kbmatthews
HALL OF FAMER kbmatthews / HALL OF FAMER HALL OF FAMER / replied
Oh, haha! I thought it was noon, but thanks for the correction! Good to know! see post
1mama3boys
exact date for Too Faced Little Black Book of Bronzers?
Has there been an exact date posted yet for when this will be on Sephora? Anything more definite than the second week in June?
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1mama3boys
BEAUTY MAVEN 1mama3boys / BEAUTY MAVEN BEAUTY MAVEN / replied
Thank you so much!! Glad I asked that is definitely not the second week!! LOL I would have gone crazy stalking Sephora!! ;) see post
marinabeauty
Registry?
Didn't sephora have a wish list/any reason registry category? Where you can create an a birthday or just because registry? If so where is it on the site? Or is it discontinued?
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Marinabeauty,   Thank you Jenfromnyc and TrysBeautyItems! That is correct, we no longer offer the gift registry however, the loves list can be forwarded to your f... see post
kritterrn
whats a better lip liner to keep lipstick from feathering
melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Kritterrn,   One of my favorites is the Sephora Collection Universal Lip Liner, its currently out of stock:/ I also like to set it with a bit of translucent powde... see post
melde
OnTrac?
With my last few shipments I noticed that Sephora started using OnTrac for rouge free three day shipping. I don't like the OnTrac online tracking system because it doesn't list an estimated delivery date. So how am I supposed to know if my package is.... on track?   If anyone has any advice on how to fix this, I would love to hear it.
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Heatoyos1
HALL OF FAMER Heatoyos1 / HALL OF FAMER HALL OF FAMER / replied
I'm crazy about the polar bear cubs at the Berlin zoo (I recently visited the San Diego zoo, but all of the polar bears were adults.) My boyfriend has some Gund Sn... see post
karma3p80
Shopping Sephora
Is there a way to add a certain product to a wish list or something similar? I think it would be great if along with the "faves" there was a way to add a product to a wish list, so when I am ready to purchase, I have a list ready to pick from. There are just so many products!
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gogreyhound
BEAUTY MASTER gogreyhound / BEAUTY MASTER BEAUTY MASTER / replied
mine keeps growing, somehow... ;) see post
kbmatthews
New MUFE Birthday Set?
Came across this... I think it's new?   What do you think? I think the price is pretty steep, considering!    http://www.sephora.com/birthday-beautiful-set-P386 633?icid2=carousel_hp_CAN_whatsnew_051514_carousel ...
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arielaaaaaaaa
HALL OF FAMER arielaaaaaaaa / HALL OF FAMER HALL OF FAMER / replied
You should check out the youtube video Gossmakeupartist just posted. He explained what happened.  see post
tuzibunnylee
Is Sephora Cruelty Free? Or do they test on animals as of 2014?
I realize that many brands they carry such as MAC, Estee Lauder, YSL, etc.... Do test on animals as well as sell to China(where it is mandatory by law to test on animals). However, what about the brand Sephora specifically? Does Sephora test on animals? In additon, please let me know more brands that Sephora does carry, who are cruelty-free such as Too Faced, BareMinerals, and Urban Decay.
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tuzibunnylee
SPECIAL GUEST tuzibunnylee / SPECIAL GUEST SPECIAL GUEST / replied
Thank you very much! I I made 2 because I was not sure where to put it, and I didn't know that I wasn't able to delete the other one. I had realized so many of my produc... see post
kalex
Live Chat
DISCLAIMER: SEPHORA DOES NOT HAVE HAVE A "LIVE CHAT" FEATURE.   It just dawned on me to wonder why Sephora doesn't have Live Chat for Customer Service and product/shade recommendations?  Bobbi Brown does.  MAC does.  Why behind the times Sephora? 
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thesupergirl
HALL OF FAMER thesupergirl / HALL OF FAMER HALL OF FAMER / replied
This thread is just too funny! I needed a good laugh! see post
adri1010
Custom Makeover
Hi!   I was wondering how I can change the name and email I reserved a appointment under?
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adri1010
SCENE QUEEN adri1010 / SCENE QUEEN SCENE QUEEN / replied
thank you! see post
Askenjuri
Invoice pricing
Why are the prices not printed on the invoices?  It makes it harder when you want to do an exchange, you have to go look up prices, and if you had some sort of discount on the order, you won't even know, because that too does not show up on the invoice.     This happened to me today.  I was exchanging 2 items, not realizing that the orders had gotten 15%off.  I ended up having to pay 3x more than I expected when deciding what to get in exchange!   i mean, I understand not putting prices when it's a gift invoice, but otherwise...
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jojobe
HALL OF FAMER jojobe / HALL OF FAMER HALL OF FAMER / replied
When you place your online order it says to print that page because that is your receipt not the packing slip. Packing slips may be used to return items in store but if ... see post
OwlAndTanager
Does anyone else think there should be categories for loves?
I would like a different category in my loves for at least all of the main groups: skincare, makeup, fragrance, hair nails, etc. It would be really cool if we could name our own categories. Who's with me?
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meagboho
BEAUTY PRO meagboho / BEAUTY PRO BEAUTY PRO / replied
Yes! I hate when I have to delete/move items to loves that I plan on buying but not just yet.. see post
fluffymuha
What are the items you add to your order to get to $35?
What are your fav. items that are between $5-$15 ?
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tashalicious
HALL OF FAMER tashalicious / HALL OF FAMER HALL OF FAMER / replied
the Sephora colorful blush see post
ZenaC
Items bought online, already touched?
Has anyone bought something on Sephora's online website and opened it and it actually looked like someone had touched it? I recently bought the Chocolate Bar palette online because it has been sold out in the stores near me, and when I got it I opened it and it looked, to me, like someone may have already touched a few of the shades? Is that possible? Or am I just going crazy? Thank you!
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poemelyric
HALL OF FAMER poemelyric / HALL OF FAMER HALL OF FAMER / replied
I bought the Kat Von D Monarch Palette and when it arrived, there was a huge fingerprint in one of the base shades.  I know it's not mine, the fingerprint is too large, ... see post
fluffymuha
Yay! Hit Rouge in-store today! & BOO it doesn't show up yet :(
And when I say Yay, let me tell you that the first word out of my mouth when the lady informed me of my newly-acquired Rouge status was "No...". By my calculations, I was expecting it to happen in September at the earliest hahah. I guess that Tria & Clarisonic purchase really sped me along nicely! What I am sad about is that it hasn't changed the status of my online account. I put off buying a few more items tonight because I was looking forward to my free shipping. Does anybody know how to update my status or whether my shipping will automatically be free?   Cheers, ladies!
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fluffymuha
BEAUTY PRO fluffymuha / BEAUTY PRO BEAUTY PRO / replied
No problem! It updated today :) see post
magneto9
How can I make sure I don't review a product twice? Does it list on my account my reviews?
callmefafi
BEAUTY GURU callmefafi / BEAUTY GURU BEAUTY GURU / replied
Click your picture here in BeautyTalk and scroll down. You will see all you activity including your reviews at the very bottom. Sephora should make it so that there's a ... see post
ChicDabbler
Re: Thanks for your purchase. Ready to review?
Dear Sephora,   You are welcome for my purchase. No I am not ready to review, and half the time I have already reviewed. I do like receiving emails from Sephora, especially rouge emails after 4 month of trying (thank you by the way). However, what is up with the review reminder emails?   I don't get review reminders for all of my orders, just some of them (why??). And sometimes I get those emails AFTER I have already done a review. I am aware that Sephora email system is lacking, but while you are fixing it, can you add in a little feature where if we have already reviewed something, STOP sending us review reminders? or better yet, don't send us any review reminders.  Thank you.   Sigh & Facepalm, BeautyTester
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DTalksAll
HALL OF FAMER DTalksAll / HALL OF FAMER HALL OF FAMER / replied
& you get 10% off all items in your favorites list. When I shop there, I add everything I want to my favorites list, then add it to my cart from there... & NO CODE NEEDE... see post
cd0712
Any idea when Kat Von D Lock-It Tattoo Foundation in Light 44 will restock on your website? Thanks!
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi cd0712,   Kat Von D's Lock-It Tattoo Foundation in Light 44 will be back in stock in the next week or two on our website. I recommend signing up to receive an ema... see post
AmyGM
how often does the website restock products?
cd0712
cd0712 / FRESH FACE / replied
Any idea when Kat Von D Lock-It Tattoo Foundation in Light 44 will restock on your website? Thanks! see post
LindaDD
Is 21 Drops Being Phased Out?
Does anyone know if Sephora will stop carrying 21 Drops?   Their Sleep blend isn't even listed anymore, only half of the ones showing up in the shop are in stock, and only one of those are available in more than 10 units (the others are showing as having 1, 3, 3, and 5 available).
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LindaDD
BEAUTY GURU LindaDD / BEAUTY GURU BEAUTY GURU / replied
Bummer. But thank you, Randee, for taking the time to look it up for me! see post
Biedazzle
How do I change my avatar?
Alright everyone, I feel a bit silly but I can't for the life of me figure out how to change my avatar on here. I've read three threads from sephora with instructions on how to change it and I can't find the page they're talking about. Help please! 
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miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Biedazzle,    I'm so glad everyone was able to help you figure out how to update your Avatar.  That's one of the things I love most about our makeup lovin' commun... see post
veronika23
The loves list - Sorting
So looking at my loves list I would love to be able to sort it by product type.  It would make things so much easier when looking at foundation, nail polishes, blushes, etc. Anyone else feels the same way?  Sephora please add this feature!
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ireneh
HALL OF FAMER ireneh / HALL OF FAMER HALL OF FAMER / replied
Also people have mentioned before that the loves list can be divided between "I want to BUY this" and "I already have this but want to restock"     see post
tessie84
Coupon codes should be considered different from promo codes
It's ridiculous that we can't use our coupon codes as well as a promo code on Sephora's website. They should consider a coupon separate from a free promo item otherwise you have to choose between a discount or a promotional item (which may entice me enough to buy the full item if it's a deluxe sample). Ridiculous. I can't imagine I'm the only one upset by this...
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kbmatthews
HALL OF FAMER kbmatthews / HALL OF FAMER HALL OF FAMER / replied
I genuinely hope Sephora employees read this and take the initiative to change this, because there's no excuse for not impmementing multiple promotion use, like many oth... see post
emmielou
Does anyone else wish "The Glossy" was more useful?
I used to love Sepohra's site for all of the tutorials and behind-the-scenes looks at the products and brands.    I feel like since they've transitioned into The Glossy (and using Tumblr) about 75% of the content is focused on nails. Does anyone know why this is? Is their editorial staff shorthanded?   Am I just abnormally uninterested in the nail trends vs. makeup and skin products? Curious what others think. 
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heartsmyface
BEAUTY MASTER heartsmyface / BEAUTY MASTER BEAUTY MASTER / replied
It's basically like picking up a magazine at the doctors who would never normally read. It would be nice if there were subjects you could choose to read up on. see post