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Sephora Canada Site Product Update Thread
Hello Canadian BTers!   I'm starting this new thread to act as the official update location of new launches, LE products, and brands that are on coming to the US site but may be launching (and returning) to Sephora's Canadian site at a different time. There are a lot of changes happening in real time over here, and in the spirit of communication, this thread is to keep our BTers abreast of the information we have. This is not going to be everything, and could also be subject to change (and hopefully we won't need this thread forever), but we are working with the Canadian team to get as much information for you as we can.   That being said, we will only be using this thread to speak to dates and info about big upcoming launches, LE products, and brands that are on the US site and are coming to the Sephora.ca site. If you have  a question about any of these things, drop it here, and we will do our best to track down the answer for you.   I realize that you guys are feeling all of the feelings right now about the new warehouse move, but this thread is not a venting loop, nor is it a thread to deal with customer service issues (as I don't have any access to our order systems). We've got quite a few of those on the community already (for totes good reason), but I'd like to keep this specific thread informational, if possible.   Okay on to the info! Here's what I know (previous releases in spoiler):   New Launches / LE products Spoiler (Highlight to read) Kat Von D 5th Anniversary Tattoo liner - July 9 (will post time when I have it) Early am PT, around 9 am. Kat Von D 5th Anniversary Tattoo liner - July 9 (will post time when I have it) Early am PT, around 9 am. Spoiler (Highlight to read) Bite Opal Lipstick & Gloss - This is coming to .ca, but has not arrived at the warehouse yet. I will update this thread when I get a date.  Bite Opal Lipstick & Gloss - This is coming to .ca, but has not arrived at the warehouse yet. I will update this thread when I get a date.  Spoiler (Highlight to read) Spoiler (Highlight to read) Urban Decay Naked Smokey Palette - Will launch at the same time as the US site, July 12 Urban Decay Naked Smokey Palette - Will launch at the same time as the US site, July 12 Spoiler (Highlight to read) Bite Limited Edition Lip Lab 007 - July 15 at 9 am PT Bite Limited Edition Lip Lab 007 - July 15 at 9 am PT Spoiler (Highlight to read) Bite Maple Collection - July 16 at 9 am PT - This is a different date then the brand gave on their Instagram, so FYI!! Too Faced Sugar Pop Palette - End of July, around 7/27 KVD New Liquid Lipsticks - Potentially same date as US (July 14), but could be a day or two later. Will have more info the week of the 13th.  These will be available by this Thursday 7/16 as well as some of the new Metal Crush eyeshadows.  Bite Maple Collection - July 16 at 9 am PT - This is a different date then the brand gave on their Instagram, so FYI!! Too Faced Sugar Pop Palette - End of July, around 7/27 KVD New Liquid Lipsticks - Potentially same date as US (July 14), but could be a day or two later. Will have more info the week of the 13th.  These will be available by this Thursday 7/16 as well as some of the new Metal Crush eyeshadows.    JEM (I know, I'm waiting with baited breath for this one too) - Tracking this one down after a special request from fellow Jem lover veronika23. The team is on it. KVD Studded Lip - 6 of the shades should go live at the same time as the US (around August 11), but 3 of the shades will go live later in August (Halo, Mercy, Solo)  Metal Crush Eyeshadows - confirming Restocks Spoiler (Highlight to read) Becca Champagne Pop will be back! I'm hearing next week but I will update this thread with a date when I have it.  Thursday 7/16 at 9am PT Becca Champagne Pop will be back! I'm hearing next week but I will update this thread with a date when I have it. Thursday 7/16 at 9am PT KVD Everlasting Lipsticks restock - I am hearing end of August, but will confirm Brands Spoiler (Highlight to read) Laura Mercier (all products) - July 9; I'll update with a time when I have it. Early AM PT, around 9 am. Laura Mercier (all products) - July 9; I'll update with a time when I have it. Early AM PT, around 9 am. St. Tropez - Coming back soon!  Drybar - TBC, but don't give up hope!  Omorovicza - Coming back! Target date is Fall (Sept) Ardency Inn - Coming Soon  Dr. Jart (except acne / SPF skus) - 8/27 PMD - Fall (Sept / Oct)  LaVanila - 8/27 (just deodorants, no fragrance or body lotion)   If you have a question about a new US release or LE product on the .ca site, post it below and I'll try to get you an answer!
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BEAUTY BOSS Sarrah89 / BEAUTY BOSS BEAUTY BOSS / replied
Aw the Moroccan Amber candle and diffuser are my favourite. I thought maybe since the Christmas candles were compliant the other ones would be too. Thanks !  see post
PLAY! by SEPHORA Invitation FAQs
Thank you so much for sharing our excitement about PLAY! by SEPHORA. Below we’ve answered some of the questions we’ve been hearing from you. To give you an overall sense of the timing of our rollout, a limited amount of PLAY! by SEPHORA subscriptions will be available in select markets beginning September 2015, with a full national launch in 2016 – we can’t wait!   Q: When will invites be sent out? A: The first wave of invitations for sign up will be sent during the week of August 17th. They will continue to be sent out in waves throughout the duration of the limited market release.   Q: Where is this being offered? A: The limited release markets for the initial months are Boston and Cincinnati / Columbus. We may be adding additional limited markets later in 2015, before the full national launch in 2016.   Q: Why Limited markets? A: As with many of our programs, we roll them out over time in order to best ensure that everything happens as we planned and that our clients have an excellent experience. Our goal is to prepare for a national launch in 2016.   Q: If I live in one of the limited release markets, will I automatically get an invitation? What about if I signed up on the waitlist? A: Because the quantity of boxes available during the initial release are limited, not all clients in the test markets will receive an invitation. However, as we grow the quantity of boxes available each month, more clients will have an opportunity to sign up.   Q: If I do get an invite, am I guaranteed a box? A: As quantities are limited, if you are invited to subscribe to the PLAY! program, please redeem your invitation and claim your spot as soon as possible, so that you don’t miss out.   Q: Will Canadians have an opportunity to subscribe? A: The box will not be available in Canada during the limited release, however we are planning to expand to Canada at some point after the national US launch.   For more PLAY! by SEPHORA FAQs please visit the following link> http://www.sephora.com/play-faqs
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HALL OF FAMER Loretta55 / HALL OF FAMER HALL OF FAMER / replied
My mom was a redhead with freckles. She used to tell me that my dad used to like to play connect the dots (freckles) when they were younger. What I do not like are the f... see post
Sephora Virtual Artist Is Here!
Happy Friday, BeautyTalk!   Sephora has a very exciting launch you may have gotten a sneak peek of on our Snapstory the other day: Sephora Virtual Artist!    In case you haven't heard, Sephora Virtual Artist just launched and allows you to try on, no joke, THOUSANDS of lip shades from anywhere. It's super easy to use and pretty addicting once you start swatching because you can compare multiple shades and even share your favorites. Best part is you're trying on TONS of shades without having to clean off all the pigment in between swatches     Here's how to use Sephora Virtual Artist: Step 1: Head to our app and scroll to the bottom or head to  http://www.sephoravirtualartist.com/ Step 2: If you're on the site you'll need to take or upload a photo (well-lit and high res is best!) and confirm where your lips are outlined. Step 3: Start playing around! You can pick from lipsticks and glosses, filter your preferences, try on according to shade family. Step 4: Compare! You can compare four shades at once.  Step 5: Share! Once you've picked 4 lip colors you can save the image, share it with friends or upload to your social media accounts (Instagram for the app and Facebook, Twitter, Pinterest and email from the site).    Oh and, of course, feel free to share your favorite lip shades here on BeautyTalk. You wouldn't buy a lipstick without asking your community first if it looked fierce, right? Didn't think so  
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HALL OF FAMER StyleLynn / HALL OF FAMER HALL OF FAMER / replied
I tried it out last night and it turned into hours of fun (I'm ashamed to say). see post
Say What?! The Sephora Misrepresentation Thread
I thought it would be helpful to have a central place where we can report things that are amiss!   Sometimes, promo codes are not as advertised or products on the website have an inaccurate picture or description.  If you see or receive something that is incorrect, please let us know here!  
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HALL OF FAMER notcreative / HALL OF FAMER HALL OF FAMER / replied
So, NudeStix just contacted me to let me know that even the full-size pencils are 0.088oz. The 0.05oz labels are misprints from the manufacturer. That means the 0.088oz ... see post
Autumn/Winter 2015 Found in the Wild "New"
Ok BT, what did you find today?   Canada users , please post here: http://community.sephora.com/t5/Products/What-s-Ne w-On-The-Site-Today-Canada/td-p/2164948 Sticky plug to a FABULOUS thread. Found a  Deal ? Post it herehttp://community.sephora.com/t5/Hauls/Deals-To o-Good-to-Pass-Up-Take-3/td-p/2324448 Feel free to post if you find something from your favorite brand. Link to the item, and let us know the price, and brief description so that folks can at a glance decide if they want to clickie to <3 Love or $$ Buy. ^-^ Here is the retired thread in case you wanted to reference: http://community.sephora.com/t5/Sephora-com/Spring -Summer-2015-Found-in-the-Wild-quot-New-quot/td-p/ ...   Most new items get listed on Tuesday evenings through Wednesday. Your help in spotting anything new is appreciated! It's a tad more difficult with very established and broad brands like Estee Lauder, Clinique, and Bobbi Brown that have deep selections for colors.    
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HALL OF FAMER meganlisa / HALL OF FAMER HALL OF FAMER / replied
Just posted a new one. Noticed you are right...and the old one says 2015...last year... Hope that's okay!!! http://community.sephora.com/t5/Ask-The-Experts/Spring-Summ... see post
Play! By Sephora Subscription Box Review And Discussion
Share photos and reviews on your Sephora Play Subscription Boxes here. If you're looking for reviews on any other box, look here: http://community.sephora.com/t5/Hauls/Subscription -box-photo-sharing/td-p/973905    The subscription program is only offered by invitation at the moment. If you have not received an invite, you can join the waiting list here: http://www.sephora.com/play    I do not have control over who receives invitations (whether they live in test cities or not), but I will edit this once the program opens to new groups.   If you want more information on the program or have questions not related to someone's box review, please visit this thread: http://community.sephora.com/t5/Sephora-com/PLAY-b y-SEPHORA-Invitation-FAQs/td-p/2124432
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HALL OF FAMER notcreative / HALL OF FAMER HALL OF FAMER / replied
Maybe. That makes more sense than thinking I keep erasing my original placeholder. see post
Has anyone ever had their review rejected?
I wrote a review yesterday and it seems like Sephora rejected it. It was my first first 1 star review and I spent a good amount of time on it. It wasn't a rude bashing review but an actually detailed and thorough review of the product.    All the reviews I've written were posted within a few hours of submitting it, even 2 star reviews.    Thanks for wasting my time Sephora.   Pro Tip: Always copy and paste your review in your notes before submitting your review. In the case where they reject a legit review, resubmit again.    EDIT: Thank you Candace for helping me resolve this issue! 
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HALL OF FAMER SydBristow / HALL OF FAMER HALL OF FAMER / replied
The sugar free gummy bear reviews, the poor souls who wrote them, had me in tears.  see post
Item cannot be shipped to the United States
Was purchasing some items online from my "loves list" and this is what I noticed; What? Why? Does this means it’s OOS definitively or it really cannot be shipped to USA?   I also notice the Marc Jacobs Skyliner eyeliner set disappeared from my “loves list” and I don’t see it online at Sephora. What does that mean? I see it on MJ site but not available now?   Is anyone else experiencing this?
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SCENE QUEEN KimiStarr / SCENE QUEEN SCENE QUEEN / replied
I just came across this, not sure if there are other posts but I saw this today when I was gonna get to purchase something from my loves list. The item is available in t... see post
Inquiry about reviews
Hello, I noticed that my all reviews are not showing rouge status beside my name! Not a big deal but how do change that? Sorry if I did not post on right section! Take care.
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi quetzalina,   You are correct!    Arvilish, moving forward, please select your status in the 'About You' section under your review.    Thank you both and ... see post
Fake reviews.
I get the feeling that 70% of the reviews on Sephora.com are fake-- posted by the product distrubutor. I always click on the user and see if they've reviewed other items or not.. I mean, almost every product has at least 4 stars total. That seems a little unlikely. It bothers me.... Luckily they have a great return policy so you can try things out yourself. Thoughts?
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IT GIRL twingrandma / IT GIRL IT GIRL / replied
click on the persons name-if you see the review is the only one they have ever made or all the products they have reviewed are from the same brand, odds are they are pai... see post
Spring/Summer 2015 Found in the Wild "New"
Ok BT, what did you find today? Sticky plug to a FABULOUS thread. Found a  Deal ? Post it here - http://community.sephora.com/t5/Hauls/Deals-too-go od-to-pass-Up/td-p/1513386 Feel free to post if you find something from your favorite brand. Link to the item, and let us know the price, and brief description so that folks can at a glance decide if they want to clickie to <3 Love or $$ Buy. ^-^ Most new items get listed on Tuesday evenings through Wednesday. Here is the retired thread in case you wanted to reference something. http://community.sephora.com/t5/Sephora-com/Found- in-the-Wild-quot-New-quot/td-p/1668202   I've edited out the brands since I'm doing my best to check everything. This is a tad more difficult with very established and broad brands like Estee Lauder, Clinique, and Bobbi Brown that have deep selections for colors. Your help in spotting anything new is appreciated!   June 23rd Thank you Mochapj new brand Qhemet Biologics (haircare, 7 items); thank you studz Pink Sugar - Pink Sugar Travel Set $25 USD; Buxom - Summer Lovers Duo $29 USD ARDENCY INN - MODSTER Easy Ride Supercharged Liquid Liner .058 $20 USD (Oos) (Online Only) Deep Black AERIN - Body Creams 5 oz $58 USD in Waterlily Sun, Iris Meadow, Amber Musk, Lilac Path, Ikat Jasmine, Gardenia Rattan bareMinerals - Blemish Remedy Concealer ??oz $22 in Light, Medium, Tan, Dark/Deep; Blemish Remedy Mattifying Prep Gel 1 oz $24 USD BECCA-Becca x Jaclyn Hill Shimmering Skin Perfector® Pressed .28 oz $38 USD (Coming Soon) (LE) (Exclusive) belif - Choose Your Very Own "Moisture Attack" (LE) (Exclusive) $38 USD Bobbi Brown - Long-Wear Cream Shadow Stick Duo $20 USD (LE) (Online Only) Bark/Sunlight Gold; Beach Fragrance Set (Exclusive) (LE) $75 USD CLEAN - Shower Fresh Set (LE) (Online Only) $60 USD Deborah Lippmann - Nail Lacquer & Top Coat Duo $15 USD (color plus addicted to speed top coat) in Naked or She Bop Estée Lauder - New Dimension Shape + Fill Expert Serum 1 oz $89 USD; New Dimension Expert Liquid Tape $70 USD .5 oz Givenchy - Lip Liner ?? oz $28 USD in Lip Litchi, Lip Nude, Lip Coffee, Lip Orange, Lip Candy; Le Prisme Visage Mat Soft Compact Face Powder new colors (Online Only) .38 oz $48 USD in 81 Pastel Tulle, 87 Pink Velvet; Le Prisme Blush Powder Blush .24 oz $45 USD now in 21 Inspiration Rose Josie Maran - Argan Infinity Lip And Cheek Creamy Oil $18 USD now in Very Violet Korres - Black Pine Active Firming Sleeping Oil $62 USD 1 oz; Greek Yoghurt Wipes Duo $15 USD LAVANILA -Sport Luxe Deodorant $16 USD 1.8 oz Perfect Formula - Neutral Gel Coat Color .60 oz $30 USD; Gel Coat Manicure Set (Exclusive) 4 x 0.17 oz $29 USD Perricone MD - Signature Essentials Kit $99 USD Philosophy - Clear Days Ahead Trial Kit $39 USD; Fresh Cream Bundle (Exclusive) (LE) (Online Only) $40 USD Sally Hershberger 24K - Supreme Body Volumizing Mousse 5.5 oz $32 USD; Get Gorgeous Stylepro Conditioner 8.5 oz $32 USD; Get Gorgeous Stylepro Shampoo 8.5 oz (Oos) $32 USD Sephora Collection - Colorful Shadow & Liner .1 $14 USD There are new colors. Just trust me on this one. Colorful Eyeshadow Photo Filter Palette 8 x 0.031 oz $32 in Sunbleached Filter palette, Overcast Filter palette; Bronzer Powder 0.3 oz $17 USD in 0/Anguilla - light, 4 Fiji - medium, 6 Costa Rica - dark Stila - La Quill Precision Eye Liner Brush (Oos) $28 USD; Lash Stunner Extreme Lash Primer .27 oz $26 USD; Sweet Kisses Lip Glaze Trio Glitter/ Ballet Slipper/ Pink Sugar $18 USD Surrat Beauty - Automatique Lip Crayon $34 USD new colors in Scantily Clad, Birthday Suit, In the Flesh, In the Buff, Stark Naked June 21st Thank you Studz Too Faced - Love Palette $49 USD; Born This Way foundation $39 USD in porcelain, ivory, vanilla, nude, warm nude, light beige, natural beige, warm beige, sand, golden, honey, caramel;Love Flush Long-Lasting 16-Hour Blush $26 USD in Baby Love, Jusifty my love, I will always love you, love hangover, how deep is your love, your love is king. (June 22nd) Origins - Out of Trouble™ Mask Pods $8 USD; Drink Up™ Intensive Mask Pods $8 USD; Ole Henriksen - Truth Serum® Vitamin C Collagen Booster To Go $15 USD; boscia - Deep-Pore Cleansing Pair $15 USD; Living Proof - Style Lab Duo $15 USD (June 23rd) Kat Von D - Chrysalis Palette Set $65 USD; tarte Sculpt & Glow Radiant Essentials $59 USD; Full Face of Gorgeous Color Collection $49 USD; Bobbi Brown - Nude Basics $80 USD; Living Proof - No Frizz Travel Set Limited Edition $19 USD; Dr. Jart+ - Ceramidin Exclusive Set $29 USD; June 18th Thank you greyreb Versace Bright Crystal 0.34 oz Eau de Toilette Spray $28 USD June 17th Thank you jeditrainee bareMinerals WORK, WEEKEND, WOW™ READY® Eyeshadow Palette - $26.00 and Lancôme Jason Wu IV: The Finale Collection All-Over Face Palette $60.00; 377 Rose Couture Lipstick $30.50; 328 Delicate Lace Lipstick $30.50 June 16th   Thank you Mochapj for new brand Original Moxie,Guerlain - Météorites Oxygen Care Moisturizer & Radiance Booster; Thank you njattana YSL Touche Eclat Blue Perfector, Touche Eclat Blur Primer, thank you skintester for the new C.L. duochrome polishes Spoiler (Highlight to read) BECCA - Shadow & Light Brow Contour Mousse $25 USD in Mocha, Cocoa belif - First Aid Anti-Hangover Soothing Mask$34 USD   Bobbi Brown - BB Cream SPF 35 .5 oz $20 USD in Light, Fair, Natural, Medium Burberry - Brit Rhythm Intense 1.6 edT $70 USD  Ciaté London - Mini Paint Pot Nail Polish and Effects .17 $8 USD now in Lucky 7, Bubblegum Bellini, Pretty in Putty Christian Louboutin Nail Colour- Scarabée $50 USD Scarabée I - Nude Pink Gold, Scarabée II - Violet Blue, Scarabée III - Green Bronze Dr. Jart+ - Cheek & Eye Lift™ $12 USD; Laugh Line Lift™ $12 USD; Neck & Chin Lift™ $12 USD; Soothing Hydra Solution™ Deep Hydration Sheet Mask $6 USD Drybar -The Mai Tai in a Box $48 USD; Dirty Martini Kit $149 USD; The Southern Comfort in a Box $48 USD; Hot Toddy Heat Protector Frizz Fighter now in 1.7 oz $16 USD Formula X - The Power Couples- 4 Mani/Pedi Duos $39.50 Givenchy - Le Rouge-À-Porter $36 USD Guerlain Lingerie De Peau Invisible Skin Fusion Foundation SPF 20 $63 USD in 24 Dore Moyen Gucci - Bamboo in .25 edP Rollerball $31 USD, 1 oz edP $70 USD, 1.6 oz $92 USD, 2.5 $115 USD Josie Maran - Coconut Watercolor Eyeshadow $18 USD in Maui Teal Julep - Color Treat Nail Polish $14 USD in Marsla, Shelly, Ming Kat Von D - Lock-It Powder Foundation $35 USD now in Medium 57 Koh Gen Do - Makeup Sponge for Liquid & Cream Foundation 2x sponges $18 USD Lancôme - Energie de Vie The Cleansing Oil 6.7 oz $42, Color Design 5 Shadow & Liner Palette $50 USD now in Gris Fumee 602, 313 Jacaranda Bloom, 213 Rosy Flush; VISIONNAIRE LR 2412 4% - Cx Advanced Skin Corrector now in 2.5 oz $139 USD; TONIQUE DOUCEUR - Alcohol-Free Freshener 13.5 oz $43 USD Laura Mercier - Crème Smooth Lip Colour $27 USD now in Milky Way Living Proof - Curl Leave-In Conditioner 8 oz $26 USD; Curl Detangling Rinse 2 oz size $11 USD; Curl Defining Styling Cream in 2 oz $15 USD; Curl Conditioning Wash 2 oz size $11 USD L'Occitane - L'Occitan Shaving Gel$20 USD Marc Jacobs Fragrance - Daisy now in 6.7 edP $135 USD MDSolarSciences - Daily Anti-Aging Moisturizer SPF 30 in 0.5 oz $25 USD, 1.7 oz $68 USD Michael Kors - Extreme Blue in 1.4 edT $48 USD, 2.3 edT $62 USD, 4 oz edT $78 USD, Montblanc - Legend Special Edition 3.3 oz $70 USD Murad - Advanced Acne & Wrinkle Reducer 1oz $44 USD; Anti-Aging Moisturizer SPF 30 PA+++ $48 USD Origins - Original Skin™ Retexturizing Mask with Rose Clay $25 USD Peter Thomas Roth - Hall of Fame Kit $38 USD; Max 50 UV Milk Ultra-Lite Sunscreen SPF 50 PA+++ $42 USD philosophy - No Reason to Hide Dark Circle Transforming Eye Cream $48 USD Sally Hershberger 24K - Golden Touch Nourishing Dry Oil $40 USD Supergoop! - Everyday Sunscreen Broad Spectrum SPF 50 now in 7.5 $32 USD Tocca Beauty Candelina Collection 3 oz $20 USD in Casablanca Lily, Sandalwood Vanilla, Pink Tulip Green Apple, Grapefruit Cucumber, Italian Blood Orange, English Rose BECCA - Shadow & Light Brow Contour Mousse $25 USD in Mocha, Cocoabelif - First Aid Anti-Hangover Soothing Mask$34 USD  Bobbi Brown - BB Cream SPF 35 .5 oz $20 USD in Light, Fair, Natural, MediumBurberry - Brit Rhythm Intense 1.6 edT $70 USD  Ciaté London - Mini Paint Pot Nail Polish and Effects .17 $8 USD now in Lucky 7, Bubblegum Bellini, Pretty in PuttyChristian Louboutin Nail Colour- Scarabée $50 USD Scarabée I - Nude Pink Gold, Scarabée II - Violet Blue, Scarabée III - Green BronzeDr. Jart+ - Cheek & Eye Lift™ $12 USD; Laugh Line Lift™ $12 USD; Neck & Chin Lift™ $12 USD; Soothing Hydra Solution™ Deep Hydration Sheet Mask $6 USDDrybar -The Mai Tai in a Box $48 USD; Dirty Martini Kit $149 USD; The Southern Comfort in a Box $48 USD; Hot Toddy Heat Protector Frizz Fighter now in 1.7 oz $16 USDFormula X - The Power Couples- 4 Mani/Pedi Duos $39.50Givenchy - Le Rouge-À-Porter $36 USDGuerlain Lingerie De Peau Invisible Skin Fusion Foundation SPF 20 $63 USD in 24 Dore MoyenGucci - Bamboo in .25 edP Rollerball $31 USD, 1 oz edP $70 USD, 1.6 oz $92 USD, 2.5 $115 USDJosie Maran - Coconut Watercolor Eyeshadow $18 USD in Maui TealJulep - Color Treat Nail Polish $14 USD in Marsla, Shelly, MingKat Von D - Lock-It Powder Foundation $35 USD now in Medium 57Koh Gen Do - Makeup Sponge for Liquid & Cream Foundation 2x sponges $18 USDLancôme - Energie de Vie The Cleansing Oil 6.7 oz $42, Color Design 5 Shadow & Liner Palette $50 USD now in Gris Fumee 602, 313 Jacaranda Bloom, 213 Rosy Flush; VISIONNAIRE LR 2412 4% - Cx Advanced Skin Corrector now in 2.5 oz $139 USD; TONIQUE DOUCEUR - Alcohol-Free Freshener 13.5 oz $43 USDLaura Mercier - Crème Smooth Lip Colour $27 USD now in Milky WayLiving Proof - Curl Leave-In Conditioner 8 oz $26 USD; Curl Detangling Rinse 2 oz size $11 USD; Curl Defining Styling Cream in 2 oz $15 USD; Curl Conditioning Wash 2 oz size $11 USDL'Occitane - L'Occitan Shaving Gel$20 USDMarc Jacobs Fragrance - Daisy now in 6.7 edP $135 USDMDSolarSciences - Daily Anti-Aging Moisturizer SPF 30 in 0.5 oz $25 USD, 1.7 oz $68 USDMichael Kors - Extreme Blue in 1.4 edT $48 USD, 2.3 edT $62 USD, 4 oz edT $78 USD,Montblanc - Legend Special Edition 3.3 oz $70 USDMurad - Advanced Acne & Wrinkle Reducer 1oz $44 USD; Anti-Aging Moisturizer SPF 30 PA+++ $48 USDOrigins - Original Skin™ Retexturizing Mask with Rose Clay $25 USDPeter Thomas Roth - Hall of Fame Kit $38 USD; Max 50 UV Milk Ultra-Lite Sunscreen SPF 50 PA+++ $42 USDphilosophy - No Reason to Hide Dark Circle Transforming Eye Cream $48 USDSally Hershberger 24K - Golden Touch Nourishing Dry Oil $40 USDSupergoop! - Everyday Sunscreen Broad Spectrum SPF 50 now in 7.5 $32 USDTocca Beauty Candelina Collection 3 oz $20 USD in Casablanca Lily, Sandalwood Vanilla, Pink Tulip Green Apple, Grapefruit Cucumber, Italian Blood Orange, English Rose June 15th Thank you lachaton Urban Decay Wende's Contraband Palette June 12th Thank you Sarrah89 for Smashbox #shapematters palette June 9th Spoiler (Highlight to read) New Brands Roloxin (1 product) thank you Mochapj , Aerin fragrances (7), Michael Kors (when did THAT happen? - 17 items) Aerin - Gardenia Rattan $110 USD 1.7 oz ; Lilac Path $110 USD 1.7 oz; Iris Meadow $110 USD 1.7 oz; Evening Rose $110 USD 1.7 oz; Amber Musk $110 USD 1.7 oz; Ikat Jasmine (OoS) $110 USD 1.7 oz; Waterlily Sun $110 USD 1.7 oz Anthony - No Sweat Body Defense $20 USD Ciaté London - South Beach Socialite Collection $25 USD; Mini Paint Pot Nail Polish and Effects .17 oz $8 USD in Deco Delight, Putting on the Ritz; LIP LOCKED Tint And Balm Lip Duo $22 USD in In the 305, SoBe Dior - Diorshow Waterproof Pro Liner $32 USD in 092 Backstage Black, 582 Backstage Brown, 042 Backstage Grey, 272 Backstage Blue, 472 Backstage Khaki; Rouge Brilliant Lipgloss 0.02 oz $35 USD in 688 Hollywood Dolce & Gabbana - The Lipliner Precision Lipliner $30.50  in 6 Soft Dr. Brandt Skincare - PoreDermabrasion™ Pore Perfecting Exfoliator (VIB) (VIBR) $58 USD Dr. Dennis Gross Skincare - Age Defying Solutions $185 USD DR JART - Brightening Solution™ Ultra-Fine Microfiber Sheet Mask (1)  $9 USD; Firming Solution™ Body Heat Thermosensitive Cellulose Gel Mask (1) $9 USD; Clearing Solution™ Ultra-Fine Microfiber Sheet Mask (1) $9 USD; Wrinkless Solution™ Body Heat Thermosensitive Cellulose Gel Mask (1) $9 USD;Vital Hydra Solution™ Deep Hydration Sheet Mask $6 USD Drybar - Sparkling Soda Shine Mist 1.6 oz $13 USD; Money Maker Flexible Hold Hairspray 1.6 oz $13 USD Estée Lauder - Nutritious Radiant Vitality 2-Step Treatment $68 USD Givenchy - Ondulations D'or $58 USD Julep - Color Treat Nail Polish $14 USD .27 oz in Glow (pink plumeria creme) Kate Somerville - Prime Protection Dual Action Primer SPF 15 $48 USD Koh Gen Do - Silky Moist Compact $15 USD; Silky Moist Compact (Refill) $52 USD in 12, 13, 112, 113, 123, 213 Josie Maran - Nirvana Hydrating Treatment Mist (LE) (Exclusive) $38 USD; Cleanse, Nourish, Pick Your Protect $68 USD in Tinted, Untinted L'Occitane - Cedrat (Online Only) scent in Eau de Toilette 3.4 oz $58 USD, Shaving Gel, Shower Gel, Global Face Gel, Pure Cleanser, After Shave Cream Gel, Deoderant Lancôme - Bienfait Pure Focus Matifying Moisturizing Lotion $46 USD; Gel Pure Focus $25; Tonique Pure Focus $25 USD Michael Kors - Michael Kors For Men in Hair & Body Wash 5 oz $32 USD, 1.4 oz Eau De Toilette Spray $48 USD,2.3 oz Eau De Toilette Spray $62 USD, 4 oz Eau De Toilette Spray $78 USD, After Shave Splash 4 oz $45 USD, After Shave Balm 5 oz $45 USD; Michael Kors Jet Set Essentials Set $85 USD; Michael Kors Eau De Parfum in 1 oz Eau de Parfum Spray $60 USD, 1.7 oz Eau de Parfum Spray $88 USD, 3.4 oz Eau de Parfum Spray $108 USD; WHITE Eau De Parfum in 1.7 oz Eau de Parfum Spray $88 USD, 3.4 oz Eau de Parfum Spray $108 USD; Michael Kors Eau de Parfum & Lip Gloss Rollerball Duo $27 USD; Shimmer Dry Oil Spray 3.2 oz $60 USD; Michael Kors Body Crème 5.9 oz $60 USD; Ultimate Body Lotion 5 oz (Online Only) $48 USD; Sporty Citrus in .34 rollerball $27 USD,  1 oz Eau De Parfum Spray $55 USD, 1.7 oz Eau de Parfum Spray $78 USD, 3.4 oz Eau de Parfum Spray $98 USD; Glam Jasmine in 0.34 oz Eau de Parfum Rollerball $27 USD, 1 oz Eau de Parfum Spray $55 USD,1.7 oz Eau de Parfum Spray $78 USD,3.4 oz Eau de Parfum Spray; Sexy Amber in 0.34 oz Rollerball $27 USD,1 oz Eau De Parfum Spray $55 USD,1.7 oz Eau de Parfum Spray $78 USD,3.4 oz Eau de Parfum Spray $98 USD Murad - Essential-C Cleanser in 12 oz (OoS) $45 USD Origins - GinZing™ Energy-Boosting Moisturizer now in 2.5 oz $29.50; Essential Anti-Agers $20 USD Phyto - Phytoneutre Clarifying Detox Shampoo 4.45 oz $22 USD REN - Moroccan Rose Otto Firming Creme Riche 6.8oz $55 USD Roloxin Instant Skin Smoothing Masque (10) $110 USD, (30) $270 USD SEPHORA COLLECTION - The Getaway (redesign?) $36 USD Tocca Beauty - John Robshaw Candle 9.5 oz $60 USD in Springar, Bettona, Java, Kuda Huraa, Pondicherry Touch In Sol - Light Bright Brow Spot Highlighter $21 USD in 001 For Your Eyes Only, 003 The Living Daylights, 002 Licence To Kill, 004 Goldeneye; Brow Gellin Gel Eyebrow Styler $22 USD in  1 Phoebe, 2 Rachel,  3 Monica; Browza Super Proof Gel Brow Pencil $19 USD in  1 Taupe for Two, 2 Choc it Up, 3 Mink Wink Versace - Versace Man Eau Fraiche Gift Set $81 USD Viktor & Rolf Spicebomb Gift Set $95 USD New Brands Roloxin (1 product) thank you Mochapj, Aerin fragrances (7), Michael Kors (when did THAT happen? - 17 items)Aerin - Gardenia Rattan $110 USD 1.7 oz ; Lilac Path $110 USD 1.7 oz; Iris Meadow $110 USD 1.7 oz; Evening Rose $110 USD 1.7 oz; Amber Musk $110 USD 1.7 oz; Ikat Jasmine (OoS) $110 USD 1.7 oz; Waterlily Sun $110 USD 1.7 ozAnthony - No Sweat Body Defense $20 USDCiaté London - South Beach Socialite Collection $25 USD; Mini Paint Pot Nail Polish and Effects .17 oz $8 USD in Deco Delight, Putting on the Ritz; LIP LOCKED Tint And Balm Lip Duo $22 USD in In the 305, SoBeDior - Diorshow Waterproof Pro Liner $32 USD in 092 Backstage Black, 582 Backstage Brown, 042 Backstage Grey, 272 Backstage Blue, 472 Backstage Khaki; Rouge Brilliant Lipgloss 0.02 oz $35 USD in 688 HollywoodDolce & Gabbana - The Lipliner Precision Lipliner $30.50  in 6 SoftDr. Brandt Skincare - PoreDermabrasion™ Pore Perfecting Exfoliator (VIB) (VIBR) $58 USDDr. Dennis Gross Skincare - Age Defying Solutions $185 USDDR JART - Brightening Solution™ Ultra-Fine Microfiber Sheet Mask (1)  $9 USD; Firming Solution™ Body Heat Thermosensitive Cellulose Gel Mask (1) $9 USD; Clearing Solution™ Ultra-Fine Microfiber Sheet Mask (1) $9 USD; Wrinkless Solution™ Body Heat Thermosensitive Cellulose Gel Mask (1) $9 USD;Vital Hydra Solution™ Deep Hydration Sheet Mask $6 USDDrybar - Sparkling Soda Shine Mist 1.6 oz $13 USD; Money Maker Flexible Hold Hairspray 1.6 oz $13 USDEstée Lauder - Nutritious Radiant Vitality 2-Step Treatment $68 USDGivenchy - Ondulations D'or $58 USDJulep - Color Treat Nail Polish $14 USD .27 oz in Glow (pink plumeria creme)Kate Somerville - Prime Protection Dual Action Primer SPF 15 $48 USDKoh Gen Do - Silky Moist Compact $15 USD; Silky Moist Compact (Refill) $52 USD in 12, 13, 112, 113, 123, 213Josie Maran - Nirvana Hydrating Treatment Mist (LE) (Exclusive) $38 USD; Cleanse, Nourish, Pick Your Protect $68 USD in Tinted, UntintedL'Occitane - Cedrat (Online Only) scent in Eau de Toilette 3.4 oz $58 USD, Shaving Gel, Shower Gel, Global Face Gel, Pure Cleanser, After Shave Cream Gel, DeoderantLancôme - Bienfait Pure Focus Matifying Moisturizing Lotion $46 USD; Gel Pure Focus $25; Tonique Pure Focus $25 USDMichael Kors - Michael Kors For Men in Hair & Body Wash 5 oz $32 USD, 1.4 oz Eau De Toilette Spray $48 USD,2.3 oz Eau De Toilette Spray $62 USD, 4 oz Eau De Toilette Spray $78 USD, After Shave Splash 4 oz $45 USD, After Shave Balm 5 oz $45 USD; Michael Kors Jet Set Essentials Set $85 USD; Michael Kors Eau De Parfum in 1 oz Eau de Parfum Spray $60 USD, 1.7 oz Eau de Parfum Spray $88 USD, 3.4 oz Eau de Parfum Spray $108 USD; WHITE Eau De Parfum in 1.7 oz Eau de Parfum Spray $88 USD, 3.4 oz Eau de Parfum Spray $108 USD; Michael Kors Eau de Parfum & Lip Gloss Rollerball Duo $27 USD; Shimmer Dry Oil Spray 3.2 oz $60 USD; Michael Kors Body Crème 5.9 oz $60 USD; Ultimate Body Lotion 5 oz (Online Only) $48 USD; Sporty Citrus in .34 rollerball $27 USD,  1 oz Eau De Parfum Spray $55 USD, 1.7 oz Eau de Parfum Spray $78 USD, 3.4 oz Eau de Parfum Spray $98 USD; Glam Jasmine in 0.34 oz Eau de Parfum Rollerball $27 USD, 1 oz Eau de Parfum Spray $55 USD,1.7 oz Eau de Parfum Spray $78 USD,3.4 oz Eau de Parfum Spray; Sexy Amber in 0.34 oz Rollerball $27 USD,1 oz Eau De Parfum Spray $55 USD,1.7 oz Eau de Parfum Spray $78 USD,3.4 oz Eau de Parfum Spray $98 USDMurad - Essential-C Cleanser in 12 oz (OoS) $45 USDOrigins - GinZing™ Energy-Boosting Moisturizer now in 2.5 oz $29.50; Essential Anti-Agers $20 USDPhyto - Phytoneutre Clarifying Detox Shampoo 4.45 oz $22 USDREN - Moroccan Rose Otto Firming Creme Riche 6.8oz $55 USDRoloxin Instant Skin Smoothing Masque (10) $110 USD, (30) $270 USDSEPHORA COLLECTION - The Getaway (redesign?) $36 USDTocca Beauty - John Robshaw Candle 9.5 oz $60 USD in Springar, Bettona, Java, Kuda Huraa, PondicherryTouch In Sol - Light Bright Brow Spot Highlighter $21 USD in 001 For Your Eyes Only, 003 The Living Daylights, 002 Licence To Kill, 004 Goldeneye; Brow Gellin Gel Eyebrow Styler $22 USD in  1 Phoebe, 2 Rachel,  3 Monica; Browza Super Proof Gel Brow Pencil $19 USD in  1 Taupe for Two, 2 Choc it Up, 3 Mink WinkVersace - Versace Man Eau Fraiche Gift Set $81 USDViktor & Rolf Spicebomb Gift Set $95 USD   June 2nd Spoiler (Highlight to read) AmorePacific - Resort Collection Sun Protection Stick SPF 50+ .24 oz $40 USD; Resort Collection Sun Protection Cushion SPF 30+ .52 oz $40 USD Benefit Cosmetics - They're Real! Push-Up Liner $24 USD .4 oz now in Beyond Blue, Beyond Purple, Beyond Green, Beyond Brown; They're Real! Mascara $24 USD .3 oz now in Beyond Brown, Beyond Blue Bésame Cosmetics - Classic Color Lipstick Matches (1920 color) 5 x 0.03 oz $6 USD    boscia - Black Charcoal Cleansing Cloths (Exclusive) $15 USD (30) Bvlgari - Bvlgari Man In Black Gift Set $98 USD Ciaté London - BAMBOO BRONZER Longwear Bronzing Powder .35 oz (Exclusive)$28 USD in Palm Island, Star Island; KABUKI BRUSH Soft Slanted Bronzer Brush (Exclusive) $23; BIKINI BODY BALM Body Illuminator .63 oz $29 USD; Precious Metal Eyeshadow Duo $28 USD in Lincoln Rd, Collins Ave, Ocean Dr, Washington Ave Elizabeth and James - Nirvana White Body Oil 3.4 oz $60 USD, Nirvana Black Body Oil 3.4 oz $60 USD Embryolisse - Lotion Micellaire 8.45 oz $32 USD iluminage - Touch Shaver Cartridge $50 USD; Touch Precision Adaptor $50 USD; Touch Epilator Cartridge $50 USD; Touch Quartz Cartridge $150 USD Jack Black - Dry Erase Ultra-Calming Face Cream 2.5 oz $38 USD; Oil-Free Sun Guard Sunscreen Water Resistant SPF 45 4 oz $21 USD Kate Spade  - Live Colorfully in 3.4 edP $95, 1.7 oz edP $75 USD, 1 oz edP  $55 USD, .34 oz Rollerball $25 USD; Live Colorfully Shower Cream  6.8 oz $45 USD; Live Colorfully Body Cream 6.8 oz $75 USD; Live Colorfully Body Lotion 6.8 oz $50 USD; Walk on Air in  3.4 edP $95, 1.7 oz edP $75 USD, 1 oz edP  $55 USD, .34 oz Rollerball $25 USD; Walk on Air Body Lotion 6.8 oz $50 USD; Walk On Air Shower Gel   6.8 oz $45 USD Lancôme - Energie de Vie Daily Lotion-in-Gel $50 USD 6.7 oz; La Vie Est Belle Eau de Toilette 1.7 oz $68 USD LAVANILA - Sport Luxe Face & Body Cream SPF 30 2.5 oz $30 USD Murad - Firming Peptide Body Treatment 8 oz $36 USD; Collagen Support Body Cream $40 USD 6 oz; Detoxifying White Clay Body Cleanser 6.75 oz $26 USD Omorovicza - Thermal Cleansing Balm 3.5 oz $175 USD, 1.7 oz $110 USD, 0.5 oz (OoS) $32 USD; Mineral Touch 0.26 oz $65 USD in Ivory, Beige Perfekt - Matte Tan Body Perfection Gel with SPF 30 3 oz $48 USD philosophy - Fresh Cream Rollerball .33 oz $20 USD Sally Hershberger 24K - Root Envy Ultimate Root Boost $32 USD 4.2 oz; Superiority Complex Texturizing Paste 2 oz $40 USD Shiseido - Eudermine Revitalizing Essence now in 6.7 oz $79 USD St. Tropez Tanning Essentials - In Shower Gradual Tan 6.7oz $25 USD AmorePacific - Resort Collection Sun Protection Stick SPF 50+ .24 oz $40 USD; Resort Collection Sun Protection Cushion SPF 30+ .52 oz $40 USDBenefit Cosmetics - They're Real! Push-Up Liner $24 USD .4 oz now in Beyond Blue,Beyond Purple, Beyond Green, Beyond Brown; They're Real! Mascara $24 USD .3 oz now in Beyond Brown, Beyond BlueBésame Cosmetics - Classic Color Lipstick Matches (1920 color) 5 x 0.03 oz $6 USD   boscia - Black Charcoal Cleansing Cloths (Exclusive) $15 USD (30)Bvlgari - Bvlgari Man In Black Gift Set $98 USDCiaté London - BAMBOO BRONZER Longwear Bronzing Powder .35 oz (Exclusive)$28 USD in Palm Island, Star Island; KABUKI BRUSH Soft Slanted Bronzer Brush (Exclusive) $23; BIKINI BODY BALM Body Illuminator .63 oz $29 USD; Precious Metal Eyeshadow Duo $28 USD in Lincoln Rd, Collins Ave, Ocean Dr, Washington AveElizabeth and James - Nirvana White Body Oil 3.4 oz $60 USD, Nirvana Black Body Oil 3.4 oz $60 USDEmbryolisse - Lotion Micellaire 8.45 oz $32 USDiluminage - Touch Shaver Cartridge $50 USD; Touch Precision Adaptor $50 USD; Touch Epilator Cartridge $50 USD; Touch Quartz Cartridge $150 USDJack Black - Dry Erase Ultra-Calming Face Cream 2.5 oz $38 USD; Oil-Free Sun Guard Sunscreen Water Resistant SPF 45 4 oz $21 USDKate Spade  - Live Colorfully in 3.4 edP $95, 1.7 oz edP $75 USD, 1 oz edP  $55 USD, .34 oz Rollerball $25 USD; Live Colorfully Shower Cream  6.8 oz $45 USD; Live Colorfully Body Cream 6.8 oz $75 USD; Live Colorfully Body Lotion 6.8 oz $50 USD; Walk on Air in  3.4 edP $95, 1.7 oz edP $75 USD, 1 oz edP  $55 USD, .34 oz Rollerball $25 USD; Walk on Air Body Lotion 6.8 oz $50 USD; Walk On Air Shower Gel   6.8 oz $45 USDLancôme - Energie de Vie Daily Lotion-in-Gel $50 USD 6.7 oz; La Vie Est Belle Eau de Toilette 1.7 oz $68 USDLAVANILA - Sport Luxe Face & Body Cream SPF 30 2.5 oz $30 USDMurad - Firming Peptide Body Treatment 8 oz $36 USD; Collagen Support Body Cream $40 USD 6 oz; Detoxifying White Clay Body Cleanser 6.75 oz $26 USDOmorovicza - Thermal Cleansing Balm 3.5 oz $175 USD, 1.7 oz $110 USD, 0.5 oz (OoS) $32 USD; Mineral Touch 0.26 oz $65 USD in Ivory, BeigePerfekt - Matte Tan Body Perfection Gel with SPF 30 3 oz $48 USDphilosophy - Fresh Cream Rollerball .33 oz $20 USDSally Hershberger 24K - Root Envy Ultimate Root Boost $32 USD 4.2 oz; Superiority Complex Texturizing Paste 2 oz $40 USDShiseido - Eudermine Revitalizing Essence now in 6.7 oz $79 USDSt. Tropez Tanning Essentials - In Shower Gradual Tan 6.7oz $25 USD May 31st Ciaté London - Choc Pot 1.01 oz $8 Mint, White Chocolate, Dark Chocolate, Orange Chocolate NUDESTIX-Bronzing Pencil .095 oz $24 USD in Terra/Brown Sugar, Earth/Golden Sugar Ren - Evercalm Ultra Calming Skin Duo $45 USD  
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HALL OF FAMER BlushHoarder / HALL OF FAMER HALL OF FAMER / replied
Available from smashbox now $75   see post
Live Chat
DISCLAIMER: SEPHORA DOES NOT HAVE HAVE A "LIVE CHAT" FEATURE.   It just dawned on me to wonder why Sephora doesn't have Live Chat for Customer Service and product/shade recommendations?  Bobbi Brown does.  MAC does.  Why behind the times Sephora? 
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HALL OF FAMER annec322 / HALL OF FAMER HALL OF FAMER / replied
For a light to medium complexion, the shades in the Nars line are Custard and Honey. see post
beauty insider card
Went to Sephora today at Perimiter Mall. Gave the young lady my beauty insider card and she supposedly "scanned" it but the items still dont show up on my purchased items and i bought over $50 worth of things. what can i do?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
 Hi Bleunova, I will be happy to help with that. I will send you a message for your info :) see post
OnTrac?
With my last few shipments I noticed that Sephora started using OnTrac for rouge free three day shipping. I don't like the OnTrac online tracking system because it doesn't list an estimated delivery date. So how am I supposed to know if my package is.... on track?   If anyone has any advice on how to fix this, I would love to hear it.
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Stephanieghost7 / FRESH FACE / replied
Im supposed to get my package today but nothing :-( nobody is replying back to my emails :-( see post
Point perks need to get better on the Canadian website!!!
Right now we only have two 100 point perks and two 500 point perks to choose from. Along with half the usual amount of free sample 95% of which are men's cologne. I know it's a busy time of year but come on Sephora Canada...
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BEAUTY MAVEN nche / BEAUTY MAVEN BEAUTY MAVEN / replied
Why are deals $15 now....Have you seen the Canadian dollar lately? We're about 30% lower than last year. It is sad sad sad. TBH, we should be happy with $15 price point.... see post
Site Wonky
Someone tried to install some kind of user tracking on the Sephora site from Hotjar and it's doing weird stuff and asking me to download software.  Is there a Mod around who can call IT and tell them they screwed it up.  It's happening both in Chrome and IE and it's just the Sephora site.
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BEAUTY BOSS browneyedme / BEAUTY BOSS BEAUTY BOSS / replied
I accidently installed it... f.... what is going to happen to my computer? see post
how often does the website restock products?
SPECIAL GUEST Danixcalifornia / SPECIAL GUEST SPECIAL GUEST / replied
Hi,    Does anyone know when Sephora will restock the Drunk Elephant Vitamin C serum? I am dying to get my hands on it.  see post
Disappointed!!!
I have PAID $4.00   for GIFT WRAP to be included in my order as the item of my order IS intended as a gift for a friend....  Didn't receive the gift wrap in it! I am very disappointed by this and I thought my order would be thoroughly checked before being shipped out, especially as a VIB ROUGE member.  
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
 Hi Seeminglydiana, I'm so sorry that the gift wrap was missing from your order :( I will send you a message to help. see post
Sephora Favorites Superstars Out of Stock
I was so excited to use my coupon for the Sephora Favorites Superstars set that I have been saving up for the entire season and now the minute I finally get my coupon it's out of stock. So disappointed.   Wish that these sets weren't so limited in quantity so that those of us who make a few select purchases a year could keep up.
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
The Favorites change throughout the year, if the same name comes back later it will most likely contain different products. Unfortunately, Favorites can be like a game t... see post
Sephora PLAY! The November Box
This month's sneak previews are up!   NOVEMBER 2015: THE EXCLUSIVES This month, we're getting creative with a chic selection of products that can only be found at Sephora. From a Moroccan multi-tasker to a resveratrol-rich lipstick, each one has been selected exclusively for our shelves.   ** I'm thinking that lip product must be the Bite Luminous Creme. Anyone have any ideas on the Moroccan multi-tasker? Could it be the tarte Maracuja Oil? Or something else?
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BEAUTY CELEB TommyMommy / BEAUTY CELEB BEAUTY CELEB / replied
I did receive the Regular Josie Maran Argan Oil instead of the Light as well.  It also smells like it may be kind of old, or that could just be the smell.  This is my fi... see post
No order confirmation number
Hi, I placed an order for the naked vault but when it got to the confirmation page, it just said thank you but no number after the confirmation number or email that followed after. Did it not go through due to the high demand? Thank you.
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SIGHTSEER aldikac / SIGHTSEER SIGHTSEER / replied
the same thing is happening to me right now.. no confirmation number and it's not showing on my recent orders history.   What should I do??   Thanks! see post
Online return without original package
I bought a burberry eyeshadow a week ago and don't like it very much. However, I've already threw the original box away. Can I still ship it back and get a full fund? Or maybe store credit or something?   I did some searching before asking, but it seems that most answers are about store returns, not online returns.   Thanks ahead!
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BEAUTY CELEB buttonnose / BEAUTY CELEB BEAUTY CELEB / replied
you can return online purchases at a store,  see post
BI 500 point perk Josie Maran Josie's Best
Have NEVER had this happen to me, but I feel like I wasted 500points. Got my order and open this box.  The actual argon oil is basically empty. I can't even get any in the dropper!!! And the Argon Milk, same way! There's not enough in the bottle for the dropper to even reach! While I understand these are not full sized products but deluxe sample size, I would think the bottles SHOULD contain some product!! Big time disappointment and waste of 500 Points!!! Literally when you hold the bottles up to a light, there's not hardly any product in either bottle. Maybe if put upside down I might have enough for ONE use! That's how little product is in these bottles!  Not a happy camper here Sephora   and I'm a VIB Rouge.  
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BEAUTY MASTER simplycaren / BEAUTY MASTER BEAUTY MASTER / replied
I think all of their perks are over priced, but especially the 500 point ones. Sorry this happened. Definitely contact customer service, and they should help you out! see post
Unable to cancel and get refund on duplicate order
I placed an order online, realized it was addressed incorrectly and immediately called Sephora's rep to cancel.  She said she was able to cancel and placed a new order with the same items.  After checking my account, I realize she did not cancel the initial order, so I had two orders with the same items going to different addresses.  I called again, and a new rep said to call back when I receive the tracking number for the original order so that they can cancel it.  I called the following day with the tracking number as told.  Another new rep told me to call back again the following day as UPS has not started to ship.  I called back again the following morning and spoke to another rep.  This time she told me it was too late and that the package will be delivered but she can update the address so at least I can receive it and return it.  However, she was unable to update the address just yet, but would be able to later in the day - she said she would call me to confirm the address change.  No call from her that day and the following day I get confirmation from UPS that the package is being delivered to the wrong address and I check my credit card, I am charged for that order.  I call yet again to speak to someone and that this new person told me the only thing they can do is send a cancel order form to resolution.  I asked them to please send me some kind of confirmation so I don't have to keep calling back (I literally spent hours waiting and talking to these reps on the phone).  She said no.  I asked to speak to a supervisor and she said she would not be able to get me to one.  So I'm left with no confirmation that she did her job.  She said I would receive an email from the resolutions department. I have heard nothing.  I'm looking at the tracking for the package to the wrong address and it's getting there tomorrow.  My credit has two charges on it.  I have sent multiple emails to Sephora.com on the website and I have not heard from anyone.  I am shocked and disappointed by this lack of efficiency and unprofessionalism.  I a VIB member and have been a loyal customer.  This is appalling and I expect someone to PLEASE RESPOND!!
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SPECIAL GUEST JessicaDeee / SPECIAL GUEST SPECIAL GUEST / replied
I'll do that, thanks for the tip!  I'm really hoping they'll up their game in terms of customer service.   see post
Sephora Customer Service
Does Sephora actually check their customer service email? Four emails later and still no reply.   Sephora has little respect for customers' time and money.
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HALL OF FAMER ayeshayh / HALL OF FAMER HALL OF FAMER / replied
I LOVE the sephora facebook team. They are fast and helpful. And they dont respond just for the sake of a response. When they respond.. theyve got a solution.  see post
Flash shipping request
  Dear Sephora, I love the idea of the flash shipping offer.  I would LOVE to sign up for it but PO Boxes are excluded.  Please please please consider adding a non-2 day shipping option for those of us that can only have packages delivered to PO Boxes.  I would GLADLY pay to join flash shipping if you'd ship my packages whatever slow way you want so long as I don't have to keep saving up my purchases for the $50 free shipping threshold.  I don't need things in two days; I need to be able to order things when I'm ready to buy them (like I do with a certain other dot com out there...)  I can shop at the local store but then I miss out on all those cool free-with-purchase samples and other goodies that I can only get with the online purchase.   Thanks for considering!
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HALL OF FAMER jesscheems / HALL OF FAMER HALL OF FAMER / replied
Also would love flash shipping in Canada!!! see post
If an item that is on sale is out of stock can you get the sale price once it is back in stock? If so, how do I do that
BEAUTY BOSS jwilk241 / BEAUTY BOSS BEAUTY BOSS / replied
No. You'll have to pay full price once it comes back in stock. see post
What's wrong with my order?
Could you help me check the status of order No.4046734890. It still has been sent to warehouse until now. This order charged me two times, and I used a debit card at that time. Then I called the bank, and the bank cancelled one of the charges. So is this reason caused this late delivery, or caused by stuffs out of stock? Thank you very much!!!
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HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
Hi, Olivia95! I saw you posted regarding this inquiry in another user's thread:   http://community.sephora.com/t5/Fragrance/I-love-L-I-L-Y-by-Stella-McCartney-but-can-... see post
UNSUCCESSFUL AUTHORIZATION
Hi I had make an order on sephora website on the 11/11/2015 an my account was debited with the amount of money required but the order indicate UNSUCCESSFUL AUTHORIZATION what would that suppose to mean since the money was taken and no refund was done
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recent transaction
Hello,  Ive made a purchase a few days ago, but i didn't scan my sephora card, can i still add that transaction to my account? i still have the receipt for that purchase.    Thank you
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