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TheSocialQuota
Found in the Wild "New"
Ok BT, what did you find today that isn't showing up in the New section?
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beachyt
BEAUTY PRO beachyt / BEAUTY PRO BEAUTY PRO / replied
I love this thread, thanks for posting! see post
melde
OnTrac?
With my last few shipments I noticed that Sephora started using OnTrac for rouge free three day shipping. I don't like the OnTrac online tracking system because it doesn't list an estimated delivery date. So how am I supposed to know if my package is.... on track?   If anyone has any advice on how to fix this, I would love to hear it.
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bratknits
HALL OF FAMER bratknits / HALL OF FAMER HALL OF FAMER / replied
Delivering that late is flat out dangerous for the drivers and unnerving for the customers.  see post
mrsl81
Wish: View points history online
I wish that there was a way to view your points history online - something that would show points accrued from purchases, points used or subtracted due to returns, bonus points for the specials where double points can be earned.  I'm not sure about anyone else but I'm a little OCD when it comes to things like tracking my points and I have to know that my balance is accurate
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lucyshnoosy
HALL OF FAMER lucyshnoosy / HALL OF FAMER HALL OF FAMER / replied
This is a GREAT feature!  Well done, Sephora!  This makes it so much easier to keep track of my points.  <3 see post
Tulip09
Benefit Cheeky Sweet Spot Box 'o Blushes vs Hourglass Ambient Lighting Blush Palette
  I need help deciding which blush palette to get. I am not sure how the benefit color payoff is like. I saw this palette inside jcp sephora. 
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KitKat2383
BEAUTY BOSS KitKat2383 / BEAUTY BOSS BEAUTY BOSS / replied
I think the Benefit palette will give you more variety, but I like the hourglass blushes so much more.   see post
EvelynCooper
Using In-store Sephora Card for Online order
Can someone please tell me how I can enter the number from my VIB/Beauty Insider card so that I can use the points earned in a store with my online order. Please. No one answers on the customer service board.
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EvelynCooper
SPECIAL GUEST EvelynCooper / SPECIAL GUEST SPECIAL GUEST / replied
Never mind. Thank-you. I just received a mail response. see post
Sonny4President
"Save For Later" Option
Is it possible for Sephora get a "Save for Later" option like Amazon?   I know this tool would help a lot of people out significantly due to the fact that people put items in their carts just to see when the prices of their item go on sale, or who plan to buy it in the future and put it in their carts as references.   The tool would help a lot because the buyer wouldn't need to empty their whole cart in order to buy specific items they need only during that time...   This option would be similar to the LOVE tab, but you don't LOVE the item, you are just putting it there for future reference.  
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lew132
BEAUTY BOSS lew132 / BEAUTY BOSS BEAUTY BOSS / replied
I use My "loves"  like a "save for later" I "love" things that I want to try, and also things that I constantly reorder (moisturizer, mascara, hair products).  see post
kbmatthews
KVD in sale section!
Didn't see this posted, so I'm sorry if this was already made known! But there are some KVD palettes and lipsticks in the sale section! Go grab them!
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LotusBoob
BEAUTY SAVANT LotusBoob / BEAUTY SAVANT BEAUTY SAVANT / replied
I found some Kat Von D stuff at my Sephora in JC PENNEY yesterday! The gentleman working there was so excited about it, and said they had JUST put the stuff out yesterda... see post
ydnam
Best things to buy under $10
Looking for a product to get me to my free shipping   what are the best low priced items?
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etscore1
HALL OF FAMER etscore1 / HALL OF FAMER HALL OF FAMER / replied
There's a few threads like this. Here's one I started and organized by people's suggestions.  http://community.sephora.com/t5/Makeup/What-are-your-favorite-quot-add-on-... see post
arclightlux
Customized Online Samples?
I am fortunate enough to live next to several Sephora locations so I can stop by to test out a product in person or ask for samples in stores.  However, for people who shop online because they don't live near a Sephora or for homebodies like myself, wouldn't it be great if we could receive samples of almost anything on the website instead of the small selection of samples we are confined to?  I think sometimes people who don't have access to a store or for items that are only sold online, offering samples or foundations and skin care online could help reduce the amount of returns.  Even if it's for a small fee I think that would be reasonable.  CRC lets you purchase small samples of various foundations online to test the color/finish.  I highly doubt Sephora will start doing this -_- but does anyone else think this would be more convenient?  Also, this might help avoid incidences when your samples or point perks are substituted with something you really don't want.
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TheSocialQuota
BEAUTY SAVANT TheSocialQuota / BEAUTY SAVANT BEAUTY SAVANT / replied
With how the warehouse can occasionally screw up, last thing I want is a customized sample of something I am allergic to being sent to me without my knowledge.   Pass ... see post
shp0415
I have been using a clarisonic mai for 3 months now and have been purging since i have used it.
TrysBeautyItems
HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
You're irritated.   Tips:   Cut down on usage, professionals even recommend don't use 2x a day..more like once a day and only a few times a week. Or stop all toget... see post
fame94
rMercier "Mineral" foundation primer
Do you still carry Mercier "Mineral" foundation primer?  I can not find it with the search option.  If not, is there anyhthing else close I can use?
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TrysBeautyItems
HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
LM direct site has it, Nordstrom too. see post
JKRhee
I am living in the South Korea and I want to know how to place my order.
I am living in the South Korea and I want to know how to place my order. Because I have to select the state code in the U.S. but I don't have it  
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi JKRhee! When you are at checkout, please select "Ship International" and you will be able to change the price to KRW and ship to South Korea.  Happy shopping! :)   ... see post
panage2000
Makeup Forever 30th Anniversary Artist Palette coming back?
  I was waiting till this Friday to order it but I cannot find it anymore on sephora.com please tell me it's coming back!     
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Daphne049
BEAUTY BUFF Daphne049 / BEAUTY BUFF BEAUTY BUFF / replied
In the holiday sets thread, it looks like there will be another MUFE palette with 12-24 shadows.  Not the LE set, but hopefully that will help. :) see post
quotidianus
Come On, Sephora! (About Reviews)
I love reading reviews on products, and find myself sorting by least favorable and starting there.  I use Amazon like crack, and love the ability to see if someone is a verified buyer of a particular product.  Now Ulta has the same thing (or maybe I just didn't notice it before)!  I was reading a review for shampoo and noticed a 'verified buyer' symbol and I tend to find those reviews a little more credible.  Especially with the explosion of shills for Tarte, I'd love to see that same thing implemented here.   Sephora should take advantage of the BI program.  They track what we buy online and in stores so they have the means to do it!   So, come on, Sephora!  Please find a way to identify a reviewer as a verified buyer of the product.  I think all of us BIers will thank you.
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michelleshops
HALL OF FAMER michelleshops / HALL OF FAMER HALL OF FAMER / replied
Ugh yes.  Sometimes options go away so the color your talking about might not even be for sale anymore! see post
MLennon
How many orders can you place...?
I've read so many things of orders getting cancelled if you place too many orders in a day, or a week. So is there a limit of how many orders you can place within the same day or week?   I've read other posts on people orders getting canceled but didn't see if there was really a limit or anything.    Thanks for your help!
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deannarp
BEAUTY GURU deannarp / BEAUTY GURU BEAUTY GURU / replied
My opinion is that rouges get free shipping and to keep that perk, we should not take advantage and be reasonable.  It doesn't take an algorithm to see that on eBay peop... see post
Tirah
What's New page not updating
Does anyone else see the same exact things when they click the What's New link in makeup? When I follow the link I see the same exact page/items that I've seen for the last several weeks. The new UD Naked Basics 2 pallet isn't even on there.
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TheSocialQuota
BEAUTY SAVANT TheSocialQuota / BEAUTY SAVANT BEAUTY SAVANT / replied
Diana, can we possibly get a regular weekly summary post from one of the mod team members of the new products that were added? The New Category itself is a mish-mash of ... see post
carrierose
Using PayPal at Sephora...tip!
I'm not sure if this counts as solicitation since I'm mentioning a website, so please delete if not allowed.  But every once and a while I do some BSTing online and I end up with lots of money in my PayPal.  Of course I want to spend it at Sephora.  I like to...ummm...keep it secret from my husband and avoid transferring it into the bank account.  I was always frustrated that I couldn't spend it directly at Sephora.com and I would end up gifting it to my sister, who would give me cash.   But anyway, I just discovered the website Gyft, where you can use your PP balance to buy gift cards (electronic, I believe) to stores and Sephora is one of them!  After some searching, I confirmed that they they are legit.   I thought this would be helpful for those of you who like to use your PP balance to buy stuff.   EDIT: juicytulip just pointed out "I do the same, although here on the Sephora site you can buy an egiftcard and check out with paypal. Cuts out the middle man! I usually send the gift card to myself--obviously." Thanks lady!   I was totally unaware of this.  So you don't even have to go to Gyft and create an account or anything, you can go through Sephora's site.
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seacret
BEAUTY MAVEN seacret / BEAUTY MAVEN BEAUTY MAVEN / replied
I have to ask. What is BSTing? see post
blackunicorn
Is the sale over?
I noticed they removed the banner from the homepage and there was no new addition to the sale section this morning. I guess it's over now!J Time to save until the holiday kits come in!
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FireSpinner
Feedback pop-up on Sephora - here's my reply.
So I was surfing BT a little and I get a pop-up (at least I think it was a pop-up, maybe i accidentally clicked the button at the bottom lol) that says "Favourite thing about Sephora.com? What new feature should we add?"   Here is my response.   "Sephora treats their Canadian customers horribly. I understand that we have to pay taxes and now duties (geez thanks) - and that's fine. BUT, our minimum $ amount for free shipping is $75! Whilst our American counterparts' minimum is only $50. Also the markup on the products is ridiculous! I know that there is an exchange rate but I also know that it is NOT THAT MUCH! (and all the prices vary in markup, hence how i know that it's mainly markup and not just the exchange rate). Not to mention things like the fragrance sets. We don't get the voucher for the free purfume of our choice, but Americans do?! How the heck is that fair?!?! Basically, treat us Canadians better - or we'll just spend our money elsewhere, and Sephora - you will be become our last resort."
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lachaton
BEAUTY GURU lachaton / BEAUTY GURU BEAUTY GURU / replied
My best guess is that the high mark up prices has more to do with competition in Canada, than exchange rate. I've looked at some products before, trying to figure out th... see post
nishcakes
Ebates: 10% Cash Back for Sephora.com, TODAY ONLY!!!
I'm fairly new to ebates compared to most ladies on BT. I've never seen the percentage so high? Have you?
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andyhtrieu
HALL OF FAMER andyhtrieu / HALL OF FAMER HALL OF FAMER / replied
I already spent enough money this month :( see post
monicazvb
Am I able to redeem my points from a recent purchase from a receipt?
I didn't have my card at the time, and they couldn't find me in the system for some reason. Am I able to redeem my points from the receipt? 
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Kclr16
BEAUTY GURU Kclr16 / BEAUTY GURU BEAUTY GURU / replied
Yes, you can email them and they'll add the points to your account but your annual spend limit won't change but they will consider it if you're close to reaching another... see post
alltheshiny
Special pricing for purchases of multiple Make Up For Ever eyeshadows?
Do we have any solid information as to whether there will be special pricing when buying bundles of the new MUFE Artist Shadows?   This is from Temptalia's recent post:   "If you buy two or more shades, plus the duo compact, it’s $34 ($17/each), and if you purchase three shades with the trio palette, it’s $44 ($14.67/each). The boutique said they were charging $14.33/each after 3."   This is no currently showing up, but she mentions in a reply to a comment that she was informed by MUFE that:    " When I asked MUFE about the discount not showing, they followed up and said it would be effective August 1st."   Is this accurate? 
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kbmatthews
Tarte products in sale tab
Didn't see any other posts about this, but just wanted to share that there are a bunch of Tarte products on sale! Go grab em!
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opinionatedjenn
BEAUTY BOSS opinionatedjenn / BEAUTY BOSS BEAUTY BOSS / replied
I haven't tried the small set but the 1st one didn't work. You are lucky it worked for you though since it was such a steal! The UD liners don't smudge at all on me even... see post
michelle283
WishList
I wish that Sephora would make our 'love' lists more customizable.     I am never able to send a wishlist for my birthday/holidays, because in addition to the things that I lust for, I also keep my staples on that list as well, that I replenish when I need to.   I would be pretty disappointed receiving a tube of Porefessional for my birthday, when what I REALLY wanted was a set of glittery UD eyeliners.   PLEASE, Sephora!  Give us a more customizable list.  I would love to have a 'shopping list' and a 'wish list' that I can keep separately from one another!
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MarciaBrady
BEAUTY GURU MarciaBrady / BEAUTY GURU BEAUTY GURU / replied
I wish we could do more with it, too. Now, I only use it for items I plan to purchase in the coming month or two. I've thrown a couple maybes in there, but avoid putting... see post
glowey94
PLEASE HELP!!
Hello, I am writing out of desperation so please do NOT disregard this and help if you can.   So a bit more than 2 months ago I was searching for toners, toners for GLOWING SKIN! I did a lot lot lot of research to find a good one with a big number of positive reviews and a couple of days into my research I found this toner that was reviewed by the community on Sephore!! (THANK YOU GUYS AT SEPHORA AS ALWAYS!!). But here is the very sad part. I fantasized about having the product day in day out and even had a routine ready which I would follow when I finally had the product but 6 weeks down the track when I finally wanted to order the tonner I HAD FORGOTTEN ITS NAME. I tried rigorously to find the product for literally HOURS every night 2 weeks straight and had no luck what so ever. I hate my self for it and I will never be able to forgive my self if I don’t find it. That’s how much I need it and that’s how much it means to me.   IF YOU LADIES WHO ARE READING THIS CAN HELP ME WITH THE NAME I WILL BE FOREVER INDEBTTED TO YOU aAND WILL LOVE YOU FROM THE BOTTOM OF MY HEART.   So about the product, I do remember a couple of things. It was a WHITE bottle with a GOLDEN/YELLOWISH cap (has a really posh and expensive look to it!! All their products are like that white with golden caps). The BRAND NAME was the name of the CREATOR, the skin cosmetician himself, for example OLE HENRIKSEN (it’s the brand name and the name of the skin cosmetician who created it). The brand name was a EUROPEAN one…… It sounded more FRENCH if anything. It wasn’t one of the main stream ones we all know off like Loral Paris or Maybelline. The PRICE TAG was EXPENSIVE. Can’t really remember what it was but I think it was $100 and over. Probably the most important aspect I remember about the toner was the fact that it had OVER A THOUSAND REVIEWS and had a FOUR AND A HALF STARS rating. So it was reallllllyyyyy good   Once again please help me! I know and clearly understand that it is not your job to find it for me but I have tried EVERYTHING and this is my last HOPE.
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lylysa
HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
Hi, Glowey! I've noticed you've posted duplicates of this topic in the Bright Ideas - Products and Ask the Experts area and have garnered multiple responses from several... see post
AlwaysGlamorous
My "Breakup Makeup" Order
I've been on the verge of tears literally all day and I will admit that I may have cried a bit in the bathroom at work today (thankfully I was already in a stall) because...my boyfriend of 4 years and I broke up this past Sunday. It was something that I had been wanting to breach for a few months now and in the end, it was pretty mutual. Despite the fact that I wanted this, I'm still quite heart broken. I met this boy right before I turned 20 (I'm 25 as I write this) and one year later, we were dating. More than anything, I feel like I'm losing one of my best friends and  that my dear BTers is the hardest part.    So, for the love of all things beauty, I've decided this is an excellent excuse to place a nice big "breakup makeup" order. Thus far, I know I want:   -A new blush like this one from Tarte:  Shade: Blissful   -Some Hum supplements   Annndddd that's about all my heart broken self can come up with. So help me out BTers -- what else should I splurge on?      xoxo
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kbmatthews
HALL OF FAMER kbmatthews / HALL OF FAMER HALL OF FAMER / replied
Breaking up is so hard to do, even when you know you want it and it's what's best. You become so comfortable with that person, and you can't picture spending your weeken... see post
sundaespal
Can't Use Gift Cards Online? Thanks Sephora
Did you guys know you can only use 2 gift cards online for any one order? So if you have $10 gift cards from viggle or shopkick, you essentially can't use them to place an entire order. I'm really angry about this because the CS rep told me to just go to the store. I shouldn't have to spend money on gas to use my gift cards, not to mention the store never has point perks in stock, never offers samples, and I'll miss out on using promo codes. Apparently it's to cut down on fraud. What makes a low value gift card more fraudulent than a high value one?   Anyway, I thought I'd share this really awful Sephora policy. I'm a tad mad. Just a tad. As in not shopping at Sephora anymore kind of mad. That probably sounds ridiculous, but gift cards are a huge method of payment for me, and this policy makes them worth less than cash, which isn't fair.
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sundaespal
BEAUTY MASTER sundaespal / BEAUTY MASTER BEAUTY MASTER / replied
So I'm very relieved to hear that unlimited GCs can be taken over the phone, as it makes my shopping experience a lot easier! I have no access to some of my most favorit... see post
melk9
Fake reviews.
I get the feeling that 70% of the reviews on Sephora.com are fake-- posted by the product distrubutor. I always click on the user and see if they've reviewed other items or not.. I mean, almost every product has at least 4 stars total. That seems a little unlikely. It bothers me.... Luckily they have a great return policy so you can try things out yourself. Thoughts?
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi tomax, Thanks for your feedback on our Ratings & Reviews!  Obviously we are not able to monitor every single review that comes into our site.  But we do review a lo... see post
cutestheidi
I got an item in the mail as a gift and I want to return it.
There was no return address and it has nothing with it so IDK who sent it to me! I do not want it, it is an expensive shower head that I see Sephora only sells online. Can I return this to a store and get a merchandise credit? I don't see anywhere else that sells this item.
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DiVWA
HALL OF FAMER DiVWA / HALL OF FAMER HALL OF FAMER / replied
IDK how the scammer got the credit card number. Even with comparing notes with other victims, we could never figure it out! see post
Sonny4President
Mask - Gift With Purchase!
http://www.sephora.com/yourmask?icid2=bd_yourmask_ us_large_062314_image   So I'm sure everyone has noticed, there is a new promo with some AMAZING masks up for grabs!   I highly suggest you guys snag this deal before it's out of stock quick!   I just got the GlamGlow Clearing Treatment (deluxe) which is 0.3 oz... a 0.5 oz would be considered $19! What a deal!   I was debating over getting the Glam or the Shiseido Eye Treatment to see how well it works.. has anyone tried any of the current gifts offered right now?    I'm really curious in your experience with the Shiseido Eye treatment the Peter Thomas Cucumber Mask and the Ren Renewal mask!    
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Sonny4President
BEAUTY PRO Sonny4President / BEAUTY PRO BEAUTY PRO / replied
I havent fooled around with a lot of masks, but I do agree with the Glam being better than the Origins Mask, it just feels better than the charcoal mask...   How do yo... see post