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Play! By Sephora Subscription Box Review And Discussion
Share photos and reviews on your Sephora Play Subscription Boxes here. If you're looking for reviews on any other box, look here: http://community.sephora.com/t5/Hauls/Subscription-box-photo-sharing/td-p/973905    The subscription program is only offered by invitation at the moment. If you have not received an invite, you can join the waiting list here: http://www.sephora.com/play    I do not have control over who receives invitations (whether they live in test cities or not), but I will edit this once the program opens to new groups.   If you want more information on the program or have questions not related to someone's box review, please visit this thread: http://community.sephora.com/t5/Sephora-com/PLAY-by-SEPHORA-Invitation-FAQs/td-p/2124432
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HALL OF FAMER KatieJiang / HALL OF FAMER HALL OF FAMER / replied
Thanks for the heads up!    I decided to cancel my Play subscription after seeing these spoilers. Perhaps I will re-sub for the month after if the spoilers show improv... see post
Website Down
The website isnt working for mac users. Any Link that i click on redirects to a bad server page. 
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BEAUTY BRAINIAC kittylynne / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
Still not working correctly correctly on Mac, and not working correctly on iPad. see post
Inability to see reviews on anything other than a smartphone.
I still shop on my laptop. Unable to look at reviews that disappear seconds after the page loads. Reviews are crucial. Please fix this issue, so that I, and other shoppers, will be more confident in my purchases and less likely to run to a store to return something we can avoid with helpful reviews.    Best, TMMS
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BEAUTY PRO JulesLG / BEAUTY PRO BEAUTY PRO / replied
Also having issues on safari using apple iPhone 6 and iPad Air. Reviews will be there for a good 5-10 seconds then immediately disappear. As shown by @thismademesmile. see post
Discontinued Brands & Products
@moderator ( and want feedback from everyone on Beauty Talk ):  I would really like to see Sephora add a link which could be accessed from the home page going to a section listing brands and products that are being discontinued.  Right now the only way to find out is when I go to order one of my favorite products and I find that it’s no longer listed on the website.  The way it is right now, when an entire brand is being discontinued the brand’s product page will still pop up when selected, but it will only have the items that are still remaining in Sephora’s stock. It would be really great if Sephora would add a link to the home page that says something similar to other websites I’ve seen that has this feature that’s called, for instance: -          Going, Going, Gone -          Last Chance -          Goodbyes -          RIPs -          Curtain Call   I know this would help me a lot and I’d like to know what all of the rest of you think about the idea, too. Thanks!  
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BEAUTY WHIZ greeneyedgirl107 / BEAUTY WHIZ BEAUTY WHIZ / replied
Great idea!!! see post
Sephora.com Site Issues
Hey BeautyTalkers,   We want to make sure you know that we are working to fix the site issues affecting Sephora.com for the past couple of weeks. Some of the fixes we are working to restore include 404 error messages and "All Brands" page access. While we work on these fixes, please try clearing your cache/cookies and updating your browsers for a better experience.    We're starting to see improvements and are hoping everything will be working properly in a timely manner. If you see any issues please report them below.    Thanks! Katie   EDIT: Please include screenshots of the issues you're seeing if possible! It helps us out a lot  
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piscesfille / RISING STAR / replied
Just another comment regarding website and the issues with REVIEWS.  Since MONEY seems to be the great motivator maybe this will put it into perspective.  I have found t... see post
I would love to be able to organize my loves list
I would love if we would be able to create folders on our loves list to further organize. We could create multiple folders and name them whatever we wanted, that would be so useful and I'm completely sure others would agree!
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BEAUTY BRAINIAC julros / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
This is what I came here to say.   I'm in the market for a new angled liner brush and I've just added all the potentials into my Loves to keep track of them. I've done... see post
Sephora Canada Site Product Update Thread
Hello Canadian BTers!   I'm starting this new thread to act as the official update location of new launches, LE products, and brands that are on coming to the US site but may be launching (and returning) to Sephora's Canadian site at a different time. There are a lot of changes happening in real time over here, and in the spirit of communication, this thread is to keep our BTers abreast of the information we have. This is not going to be everything, and could also be subject to change (and hopefully we won't need this thread forever), but we are working with the Canadian team to get as much information for you as we can.   That being said, we will only be using this thread to speak to dates and info about big upcoming launches, LE products, and brands that are on the US site and are coming to the Sephora.ca site. If you have  a question about any of these things, drop it here, and we will do our best to track down the answer for you.   I realize that you guys are feeling all of the feelings right now about the new warehouse move, but this thread is not a venting loop, nor is it a thread to deal with customer service issues (as I don't have any access to our order systems). We've got quite a few of those on the community already (for totes good reason), but I'd like to keep this specific thread informational, if possible.   Okay on to the info! Here's what I know (previous releases in spoiler):   New Launches / LE products Spoiler (Highlight to read) Kat Von D 5th Anniversary Tattoo liner - July 9 (will post time when I have it) Early am PT, around 9 am. Kat Von D 5th Anniversary Tattoo liner - July 9 (will post time when I have it) Early am PT, around 9 am. Spoiler (Highlight to read) Bite Opal Lipstick & Gloss - This is coming to .ca, but has not arrived at the warehouse yet. I will update this thread when I get a date.  Bite Opal Lipstick & Gloss - This is coming to .ca, but has not arrived at the warehouse yet. I will update this thread when I get a date.  Spoiler (Highlight to read) Spoiler (Highlight to read) Urban Decay Naked Smokey Palette - Will launch at the same time as the US site, July 12 Urban Decay Naked Smokey Palette - Will launch at the same time as the US site, July 12 Spoiler (Highlight to read) Bite Limited Edition Lip Lab 007 - July 15 at 9 am PT Bite Limited Edition Lip Lab 007 - July 15 at 9 am PT Spoiler (Highlight to read) Bite Maple Collection - July 16 at 9 am PT - This is a different date then the brand gave on their Instagram, so FYI!! Too Faced Sugar Pop Palette - End of July, around 7/27 KVD New Liquid Lipsticks - Potentially same date as US (July 14), but could be a day or two later. Will have more info the week of the 13th.  These will be available by this Thursday 7/16 as well as some of the new Metal Crush eyeshadows.  Bite Maple Collection - July 16 at 9 am PT - This is a different date then the brand gave on their Instagram, so FYI!! Too Faced Sugar Pop Palette - End of July, around 7/27 KVD New Liquid Lipsticks - Potentially same date as US (July 14), but could be a day or two later. Will have more info the week of the 13th.  These will be available by this Thursday 7/16 as well as some of the new Metal Crush eyeshadows.    JEM (I know, I'm waiting with baited breath for this one too) - Tracking this one down after a special request from fellow Jem lover veronika23. The team is on it. KVD Studded Lip - 6 of the shades should go live at the same time as the US (around August 11), but 3 of the shades will go live later in August (Halo, Mercy, Solo)  Metal Crush Eyeshadows - confirming Restocks Spoiler (Highlight to read) Becca Champagne Pop will be back! I'm hearing next week but I will update this thread with a date when I have it.  Thursday 7/16 at 9am PT Becca Champagne Pop will be back! I'm hearing next week but I will update this thread with a date when I have it. Thursday 7/16 at 9am PT KVD Everlasting Lipsticks restock - I am hearing end of August, but will confirm Brands Spoiler (Highlight to read) Laura Mercier (all products) - July 9; I'll update with a time when I have it. Early AM PT, around 9 am. Laura Mercier (all products) - July 9; I'll update with a time when I have it. Early AM PT, around 9 am. St. Tropez - Coming back soon!  Drybar - TBC, but don't give up hope!  Omorovicza - Coming back! Target date is Fall (Sept) Ardency Inn - Coming Soon  Dr. Jart (except acne / SPF skus) - 8/27 PMD - Fall (Sept / Oct)  LaVanila - 8/27 (just deodorants, no fragrance or body lotion)   If you have a question about a new US release or LE product on the .ca site, post it below and I'll try to get you an answer!
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HALL OF FAMER k617 / HALL OF FAMER HALL OF FAMER / replied
@KatieBT will the Givenchy Coral Gypsophila be restocked? see post
2017 Spring Summer Found in the Wild
Posting all products that you see new on Sephora (though sometimes elsewhere as well).  I will heart all posts of something new.  Since the Spring collections are what is showing up, I started a new thread.  I might duplicate a few items from the past thread, sorry if I don't tag those who posted, but I don't want to cross tag just to note that you posted (and thanks for posting!!!).
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HALL OF FAMER AnneMCC / HALL OF FAMER HALL OF FAMER / replied
Now I really want them all, haha! Thanks @TamTam01 see post
How can I change the shipping address on my order?
Hello everyone,    I'm very reluctant to post this as I understand the customer service representatives have a tough gig, however, I really need a better solution. I've always had such a good experience with Sephora and look forward to treating myself when life gets rough.   I placed an order with Sephora this week and inadvertently had it shipped to my 'default address' which is 4 years old and 3 hours away from me.  As soon as I realized the error (i.e. within 5 minutes of clicking "confirm your order") I called customer service to have it corrected.  Unfortunately, no one has been able to help me! I've called and emailed nearly every day trying to fix the problem.   Now I'm left with a credit card bill and an 'apology for the inconvenience'.  Although everyone I've spoken with has tried their best, this has been absolutely the worst experience I've ever had with an online retail er. I am so disappointed.     Any suggestions would be much appreciated. 
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amelia13 / FRESH FACE / replied
 Did they help you?    see post
Where did the Review Section Go?
I never order a product until I read the reviews on it.  The section is totally gone now.  Where did it go?
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BEAUTY RESIDENT rlmac / BEAUTY RESIDENT BEAUTY RESIDENT / replied
The same thing keeps happening to me! It's very frustrating, I don't know how to fix it... see post
Sephora deleting my negative review repeatedly
I have just submitted a negative review for a FOURTH time for the same product, as each one keeps getting removed for no apparent reason after it is posted.  Each review has been reworded when re-submitted, and I can see no reason why it would violate Sephora's terms.   This is completely abhorrent and despicable.  Sephora, where is your integrity?!!!!  If this fourth review is removed, I'll take my VIB Rouge self elsewhere and cease shopping here.  
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BEAUTY CONNOISSEUR CelestialFX / BEAUTY CONNOISSEUR BEAUTY CONNOISSEUR / replied
Yes, Sephora's business practices, in many ways, is sketchy and unprofessional. Sephora is not for the customer. Amazon publishes all reviews, good and bad. And look how... see post
Did Sephora Stop Carrying the BECCA Perfect Skin Mineral Powder Foundation?
  I used to buy the  BECCA Perfect Skin Mineral Powder Foundation  from Sephora (in Shell) but it doesn't appear anywhere on the website now, though the majority of BECCA's other products do. Will it be coming back or is it discontinued from Sephora?      
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DewyDuchess / FRESH FACE / replied
It is now the Multi Tasking Perfecting Powder available at Ulta:   see post
out of stock? really?
I wanted the sephora favorites chic it easy set.  It was in stock with (only a few left).  So I go ahead and order it, and i'm at the page where it says PRESS TO ORDER" which i did, but then it says out of stock.   That's fine, I guess I was too slow.  BUT, i go back to the page and it again says the item is "only a few left", so I go back to try to checkout and it tells me it's out of stock.  This kept happening for a few minutes.     Is it really out of stock?  Is the "only a few left" a glitch?  Sephora keeps giving me hope and then takes it away. ;(
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BEAUTY WHIZ BarbieGirl1 / BEAUTY WHIZ BEAUTY WHIZ / replied
With most makeup products in general not just at sephora you have to buy right away or it usually will be out of stock 9 times out of ten.I would recommend adding items ... see post
PLAY! by SEPHORA Invitation FAQs
PLAY! by SEPHORA has some exciting news to share with you. Starting in May 2016, we’re expanding PLAY! to the lower 48 states and giving our PLAY! boxes a makeover!   For those of you already on the waitlist as of April 8 th , 2016, we will be sending out invitations in waves until all available spots are filled. Invitations will be sent based on when you joined the waitlist. Spots are still limited, so please act quickly if you receive an invitation. As a reminder, when you receive your invitation to join, be sure to enter the same email address used to join the waitlist. If you don’t receive an invitation this time around, or you joined the waitlist after April 8th – don’t worry! As more spots open up each month, we’ll continue to send out invitations on a rolling, first come, first served basis.   If you would like to join the waitlist, please enter your email by visiting www.sephora.com/play . You will be included in future months’ invitations.   Q: When will invites be sent out to people who are on the waitlist? A: The first wave of invitations for signup will be sent during mid-April 2016. They will continue to be sent out in monthly increments as the program grows.   Q: Where does PLAY! by SEPHORA ship? A: PLAY! by SEPHORA is currently only available in the U.S. and can ship to any address in the contiguous 48 states.   Q: If I do get an invite, am I guaranteed a box? A: Box quantities are limited each month. If you are invited to subscribe to PLAY! by SEPHORA, please redeem your invitation and claim your spot as soon as possible so that you don’t miss out on that month’s box.   Q: Will Canadians have an opportunity to subscribe? A: PLAY! by SEPHORA is not currently available in Canada; however, we will keep you posted on any plans for expansion.   Q: I am a US resident and do not live in one of the contiguous 48 states. When will PLAY! be available to me? A: We are currently exploring ways to expand our shipping capabilities to Alaska, Hawaii, Puerto Rico and US Military Bases. We'll be notifying clients as soon as we have an update and apologize for any inconvenience this has caused.   For more PLAY! by SEPHORA FAQs please visit the following link> http://www.sephora.com/play-faqs
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VictoriaLehr / FRESH FACE / replied
I am confused as to what is going on. I have been subscribed to Sephora's play box for the last 2 months. I changed my bank, and I have already called last month to cha... see post
Sephora and new brands
Hi, I would like to see brazilian brands selling here.
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BEAUTY WHIZ kathmb / BEAUTY WHIZ BEAUTY WHIZ / replied
@georgiaro Any brands we shoppers should keep an eye out for?   There are so many brands I think would be such a great fit for Sephora. (Oribe Oribe Oribe!) From what ... see post
Shipped to wrong address?
I just realized I accidentally shipped an order (# 6379214072) to the wrong address, but I can't figure out how to change it now! Any ideas?  
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HALL OF FAMER jisub89 / HALL OF FAMER HALL OF FAMER / replied
I had that happened to me before. Call Sephora customer service and they can help you reroute it. :) see post
No confirmation email!!
I placed an order on the 21st of this month and have yet to find an email from sephora about my order in my email.. My account says my order is in process but  it's been in process since i ordered it.. Help!!
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @belladastjerdi,   You should receive an email confirmation once your order is completed and ships. I hope this clarifies things for you! see post
Fake reviews.
I get the feeling that 70% of the reviews on Sephora.com are fake-- posted by the product distrubutor. I always click on the user and see if they've reviewed other items or not.. I mean, almost every product has at least 4 stars total. That seems a little unlikely. It bothers me.... Luckily they have a great return policy so you can try things out yourself. Thoughts?
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SIGHTSEER xhayzee / SIGHTSEER SIGHTSEER / replied
Thanks, I look forward to hearing from you! see post
Out of stock
It seem like a month since this item been out of stock. Just wondering if is item will ever be back: Josie Maran Whipped Aryan Oil Face Butter?? If not could someone please help me find another product once again. Sensitive skin.
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HALL OF FAMER Insomniacmuffin / HALL OF FAMER HALL OF FAMER / replied
Hi @EPaden there is the option of ordering from Josie Maran direct.. have you checked out her site? see post
Nars Pop Life in Canada
Hi,   I'm trying to order Nars Pop Life Velvet Matte Lip Pencil. It seems to be permanent, and HBC here in Canada sells it, but it's not listed on the Velvet Matte page on the Canadian Sephora site. Is this not being sold on the Canadian Sephora site?   Thanks!
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HALL OF FAMER Insomniacmuffin / HALL OF FAMER HALL OF FAMER / replied
HI @sarahamorrison  did you end up finding it? If so, please share the info :D see post
Return Shipping Label
I was charged twice . According to the Sephora support team I was the one who placed the order twice and all they've been doing is putting the blame on me.   Isn't shopping online suppose to be stress and hassel free? I like to avoid the stores in my area as the line is often crazy busy when I can make it out.   Has anybody use the return shipping label? Do you get a full refund back? Or do they deduct the amount used for the shipping label? Thank you!  
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SPECIAL GUEST jessicabb / SPECIAL GUEST SPECIAL GUEST / replied
Hey Suzyo, great! Good to know. Thank you :) see post
Cruelty Free
Can we PLEASE get a cruelty free section up on this website?!!??!!!!!!!  come on it's 2017!
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HALL OF FAMER Insomniacmuffin / HALL OF FAMER HALL OF FAMER / replied
that is a great idea @oliviaa711   or if not a section, at least a 'check box' filter to narrow down your searches see post
Today's obsession
Is the "today's obsession" on the iPad app ever going to be updated? It's been the same since november
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HALL OF FAMER Insomniacmuffin / HALL OF FAMER HALL OF FAMER / replied
hi @sultananatalie is it still showing that?   maybe @KatieBT will be able to assist... see post
Bday gift at check out wont work
cant seem to get my bday gift to add to my cart.  dont wanna call customer service. just need help on where to go to get it in my cart.. 
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Yup that's exactly right @RGbrown! :)  see post
cancel my order!
I made a mistake with my order, and i want to cancel or return. i try to cancel it. i just couldnt find how to do it. hope you can help me  
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @gal7748,   I will send you a private message.    Best Wishes,   Janean see post
Live Chat
DISCLAIMER: SEPHORA DOES NOT HAVE HAVE A "LIVE CHAT" FEATURE.   It just dawned on me to wonder why Sephora doesn't have Live Chat for Customer Service and product/shade recommendations?  Bobbi Brown does.  MAC does.  Why behind the times Sephora? 
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HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
Hi, brifaith!   For new releases, check out the "New" category of Sephora's site, you can further narrow down categories such as Makeup, Skincare, Fragrance, Hair, etc... see post
Can't check out with Paypal
Hi! Anyone having difficulties trying to check out with Paypal?? I've been trying to do so but the Paypal log on page isn't working.
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BEAUTY PRO UCLAGirl / BEAUTY PRO BEAUTY PRO / replied
Make sure that Paypal didn't put a hold on your account. That's often why some people cannot pay for a purchase with paypal. see post
VIB
How do I link my VIB and my online account together? I have been looking online but I cannot seem to figure it out.
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jess1c4, I will send you a message to help. see post
Sephora live chat
It seems this feature is not working...can anyone assist me?
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Nikki0091 / FRESH FACE / replied
I hi see post
Item cannot be shipped to the United States
Was purchasing some items online from my "loves list" and this is what I noticed; What? Why? Does this means it’s OOS definitively or it really cannot be shipped to USA?   I also notice the Marc Jacobs Skyliner eyeliner set disappeared from my “loves list” and I don’t see it online at Sephora. What does that mean? I see it on MJ site but not available now?   Is anyone else experiencing this?
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riko3108 / FRESH FACE / replied
I often see "cannot ship to US" remark under most of my faves although I live in Japan and this is stated in my settings. I have no idea why I cannot buy when I need to ... see post