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Where did the Review Section Go?
I never order a product until I read the reviews on it.  The section is totally gone now.  Where did it go?
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BEAUTY RESIDENT rlmac / BEAUTY RESIDENT BEAUTY RESIDENT / replied
The same thing keeps happening to me! It's very frustrating, I don't know how to fix it... see post
out of stock? really?
I wanted the sephora favorites chic it easy set.  It was in stock with (only a few left).  So I go ahead and order it, and i'm at the page where it says PRESS TO ORDER" which i did, but then it says out of stock.   That's fine, I guess I was too slow.  BUT, i go back to the page and it again says the item is "only a few left", so I go back to try to checkout and it tells me it's out of stock.  This kept happening for a few minutes.     Is it really out of stock?  Is the "only a few left" a glitch?  Sephora keeps giving me hope and then takes it away. ;(
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BEAUTY WHIZ BarbieGirl1 / BEAUTY WHIZ BEAUTY WHIZ / replied
With most makeup products in general not just at sephora you have to buy right away or it usually will be out of stock 9 times out of ten.I would recommend adding items ... see post
Shipped to wrong address?
I just realized I accidentally shipped an order (# 6379214072) to the wrong address, but I can't figure out how to change it now! Any ideas?  
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HALL OF FAMER jisub89 / HALL OF FAMER HALL OF FAMER / replied
I had that happened to me before. Call Sephora customer service and they can help you reroute it. :) see post
Sephora and new brands
Hi, I would like to see brazilian brands selling here.
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BEAUTY WHIZ kathmb / BEAUTY WHIZ BEAUTY WHIZ / replied
@georgiaro Any brands we shoppers should keep an eye out for?   There are so many brands I think would be such a great fit for Sephora. (Oribe Oribe Oribe!) From what ... see post
No confirmation email!!
I placed an order on the 21st of this month and have yet to find an email from sephora about my order in my email.. My account says my order is in process but  it's been in process since i ordered it.. Help!!
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @belladastjerdi,   You should receive an email confirmation once your order is completed and ships. I hope this clarifies things for you! see post
Return Shipping Label
I was charged twice . According to the Sephora support team I was the one who placed the order twice and all they've been doing is putting the blame on me.   Isn't shopping online suppose to be stress and hassel free? I like to avoid the stores in my area as the line is often crazy busy when I can make it out.   Has anybody use the return shipping label? Do you get a full refund back? Or do they deduct the amount used for the shipping label? Thank you!  
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SPECIAL GUEST jessicabb / SPECIAL GUEST SPECIAL GUEST / replied
Hey Suzyo, great! Good to know. Thank you :) see post
cancel my order!
I made a mistake with my order, and i want to cancel or return. i try to cancel it. i just couldnt find how to do it. hope you can help me  
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @gal7748,   I will send you a private message.    Best Wishes,   Janean see post
Bday gift at check out wont work
cant seem to get my bday gift to add to my cart.  dont wanna call customer service. just need help on where to go to get it in my cart.. 
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Yup that's exactly right @RGbrown! :)  see post
Can't check out with Paypal
Hi! Anyone having difficulties trying to check out with Paypal?? I've been trying to do so but the Paypal log on page isn't working.
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BEAUTY PRO UCLAGirl / BEAUTY PRO BEAUTY PRO / replied
Make sure that Paypal didn't put a hold on your account. That's often why some people cannot pay for a purchase with paypal. see post
Today's obsession
Is the "today's obsession" on the iPad app ever going to be updated? It's been the same since november
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HALL OF FAMER Insomniacmuffin / HALL OF FAMER HALL OF FAMER / replied
hi @sultananatalie is it still showing that?   maybe @KatieBT will be able to assist... see post
VIB
How do I link my VIB and my online account together? I have been looking online but I cannot seem to figure it out.
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jess1c4, I will send you a message to help. see post
Cruelty Free
Can we PLEASE get a cruelty free section up on this website?!!??!!!!!!!  come on it's 2017!
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HALL OF FAMER Insomniacmuffin / HALL OF FAMER HALL OF FAMER / replied
that is a great idea @oliviaa711   or if not a section, at least a 'check box' filter to narrow down your searches see post
Sephora Affliliate Program Help
I'm trying to sign up for the Sephora Affiliate Program via the Sephora website, but I already have a Linkshare Account and when I try looking up Sephora on the Linkshare website, I can't find the US version. Am I doing something wrong? I need some help with this. Thanks in advance
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @AliciaNFemat,    If you create an account through the link on the Linkshare page that we have linked on our website, it should be an option! I've put the link be... see post
There needs to be a wishlist that is SEPARATE from "loves"
I know that Sephora markets their "love" list as a place to save products your actually love AND products you want to try and send to people as a wish list. I hate this! I am partially posting just to get some validation that I am not the only one who feels like this!! There are several flaws with this system:   1) This artificially inflates the popularity of a product when you are considering purchasing. It makes it seems like products that are talked about a lot are highly loved - when in reality it could just be that a bunch of people want to try it. If they separated loves and wish list we could see who wants to try versus who bought and really loves. This would help the products because it would make what I want to buy again more clear but would also help consumers because we would trust the "loves" more to where they might actually sway my opinion on whether to buy. Right now, when I see a highly loved product it's a worthless number. Having 330k loves means nothing when I don't know if people really love it or if they are just interested in trying it.   2) It makes it IMPOSSIBLE to differentiate what I have bought and liked versus what I want to try. When you buy as much makeup as I do you forget what worked and what didn't sometimes. The section that keeps track of my purchases doesn't help either because it includes samples which clutter and confuse the list. I want a clean, self curated list for when I try a product and liked it so much I want to repurchase when I run out (loves) versus things I am interested in and want to buy (wish list). I find myself scrolling through my loves constantly asking myself "Did I try and like that? Why is it here?"   3) Last, but not least, I cannot SEND a wishlist to my family that includes things I have!! If my birthday is coming up and I want makeup, I can't use this feature on Sephora because right now my loves and interests are mixed. I may have added the Tarte Rainforest of the Sea foundation to my loves when I tried it and decided I wanted to repurchase. Now, if I send the list to my family they might accidentally repurchase for me the basically full foundation I already own. When in reality, if I send them a wish list I want them to get a list of products I want but DON'T HAVE! The solution to this currently is to not "love" products that I already own but want to repurchase, however that is a poor solution for brands because in five months when I finish the Tarte foundation if I don't repurchase right away (which I won't because I will have eight other foundations to finish) I will forget about it.   This mixed wish-list/repurchase list doesn't work as either! Both functions suffer as the result of being mixed with other.    I don't see why I can't have a "love" list and a "wish" list. 
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BEAUTY BOSS breyannaxo / BEAUTY BOSS BEAUTY BOSS / replied
I agree! I use the current love list only as a wish list see post
When is the Tarte Make believe line going to be on Sephora Canada?
Hello. I see that the Tarte Make Believe brush sets have been available on Sephora Canada for a few days now, but the rest of the collection isn't available  (like the eye & cheek palette). It's been out for the USA site for a while now. When is it going to be available online for Canada?    Thanks.    
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BEAUTY BUFF acsephora / BEAUTY BUFF BEAUTY BUFF / replied
Thanks for the suggestion! I posted over on the thread you told me about so hopefully someone will know something over there. see post
please add more options to the ingredient preferences search list!
so I've been on the hunt for moisturizers without silicone(anything ending with -cone or -oxane) in it and there's no option to be able to search that specific. I have to go through hundreds of items and look through ingredients tab (if provided) to know if one does/doesn't contain certain ingredients. It's really time consuming! not to mention quite a lot doesn't have ingredients list, and nowhere to find on the internet, like some dior products (don't know what the deal is). I like to know what I put on my face and it could prevent people from buying products with ingredients that they might be sensitive/allergic to.   same for hair products and makeup.   so please add silicone-free option to the 'ingredient preferences' list. I think it is really important. As well as pretrolatum/petrochemical/mineral oil-free.   Also please add more breakdown into moisturizers consistency/formulation/type. I saw oils, gel, lotion, cream, balm, etc all in 1 but there's no way to narrow it down to a specific consistency I want to find.   I hope someone who deals with the site read this and will be able to implement it soon enough.      
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BEAUTY CONNOISSEUR zenitshu / BEAUTY CONNOISSEUR BEAUTY CONNOISSEUR / replied
sweet. I might have to check shoppers for korres then. Sephora Canada doesn't seem to have the brand anymore on the website. :/   I would love to be able to use oil. I... see post
Sephora.com error
Hi there, i would like to know what is going on with SEPHORA.com and safari? there's away an error
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @mbadia + @Euradyce,    Sorry for the trouble! As @fatimamummy, we are currently working on this. Please visit the link provided or send me a pm if you need furth... see post
I would love to be able to organize my loves list
I would love if we would be able to create folders on our loves list to further organize. We could create multiple folders and name them whatever we wanted, that would be so useful and I'm completely sure others would agree!
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BEAUTY MASTER CheerMomma / BEAUTY MASTER BEAUTY MASTER / replied
I was just thinking that today as I browsed my list. I'd love a frequently purchased, lusting after, and a only if it goes on sale section on my list. If Sephora were cl... see post
Newbie here
I just signed up to be a part of this community after 10 yrs of being a Sephora customer, & my very first post is a complaint about how AWFUL the new Sephora website is!!! When are they gonna get this squared away?!?!! It's been at least a week already! Grrrrrrrrr
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HALL OF FAMER wheeeee / HALL OF FAMER HALL OF FAMER / replied
We are a fun bunch!  There is a pretty active Pet Paradise thread.    (momto3poodles ) (lol)   http://community.sephora.com/t5/Beauty-Confessions/Pet-Paradise/m-p/2536... see post
f all the brands they carriedI cant shop by Brand now?!?! WHY?!?!
I loved that Sephora had a drop down menu of all the brands they carry. I used to be able to select a brand and see all the products available. Why was that feature taken off the website?!?! Sometimes I end up finding (and buying) new products based on those searches because I like a particular brand so I want to see what else they offer and find great new products that I fall in love with. BRING THE BRAND SEARCH FEATURE BACK!!!!!!! Seriously!
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BEAUTY PRO ClassicallyFab / BEAUTY PRO BEAUTY PRO / replied
It's still there. You just click on the Sephora logo to bring you to the main page, scroll down, and use the menu on that page. see post
Sephora.com Site Issues
Hey BeautyTalkers,   We want to make sure you know that we are working to fix the site issues affecting Sephora.com for the past couple of weeks. Some of the fixes we are working to restore include 404 error messages and "All Brands" page access. While we work on these fixes, please try clearing your cache/cookies and updating your browsers for a better experience.    We're starting to see improvements and are hoping everything will be working properly in a timely manner. If you see any issues please report them below.    Thanks! Katie   EDIT: Please include screenshots of the issues you're seeing if possible! It helps us out a lot  
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pckor / NEWCOMER / replied
Hi Katie,   I am reaching out on the reviews/q&a issue, too. It's been going on for weeks and I have tried clearing cookies/cache and updating the browser. Nothing has... see post
The website is virtually unusable on Safari.
 Links go to 400 error pages, searches do not load, etc. Could not even access link to send an email. Can not shop on this site -- very frustrating.
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BEAUTY BUFF amillion3147 / BEAUTY BUFF BEAUTY BUFF / replied
I am very disappointed in them right now. I don't shop often but when I do I order online. I am on a mac and simply can not access the site. I see post
Website Down
The website isnt working for mac users. Any Link that i click on redirects to a bad server page. 
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veganme / FRESH FACE / replied
20 days later and site still not working on my mac.  I guess I have to shop at Ulta? see post
Natural Love Palette
When will sephora receive the Natural Love eyeshadow palette from Too Faced? It comes out tomorrow, I'm too excited!!!
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SIGHTSEER diaaannee / SIGHTSEER SIGHTSEER / replied
that would suck really bad if it was only online.. imagine how many people would get it if it was in store too.  see post
I am getting access denied when I want to edit my shopping cart. What do I do? Tried Google Chrome and it's happening there as well.
SIGHTSEER gaudyjezebel / SIGHTSEER SIGHTSEER / replied
If you're using Chrome, browse the site in Icognito mode. Either command + shift + n or click on 'file' in the top menu bar and select  'new icognito window'. It's the o... see post
Order still pending
I placed an order like 8 hours ago and it still says that it's pending. Is there any chance to confirm the credit card? Cause i need to get the order asap because it's present for my moms birthday.   Thanks in advice
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @ninasagova,   @sabrinas is right! Our distribution center does not process orders placed over the weekend, so it should be processed and shipped out I expect tod... see post
Nars Pop Life in Canada
Hi,   I'm trying to order Nars Pop Life Velvet Matte Lip Pencil. It seems to be permanent, and HBC here in Canada sells it, but it's not listed on the Velvet Matte page on the Canadian Sephora site. Is this not being sold on the Canadian Sephora site?   Thanks!
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HALL OF FAMER Insomniacmuffin / HALL OF FAMER HALL OF FAMER / replied
HI @sarahamorrison  did you end up finding it? If so, please share the info :D see post
Out of stock
It seem like a month since this item been out of stock. Just wondering if is item will ever be back: Josie Maran Whipped Aryan Oil Face Butter?? If not could someone please help me find another product once again. Sensitive skin.
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HALL OF FAMER Insomniacmuffin / HALL OF FAMER HALL OF FAMER / replied
Hi @EPaden there is the option of ordering from Josie Maran direct.. have you checked out her site? see post
Promo codes
Dear customer support,  Why are the promo codes you can use online, only available for orders in the US? I live in Holland but I would love to use these codes. 
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BEAUTY MAVEN MissKimmiii / BEAUTY MAVEN BEAUTY MAVEN / replied
Thank you for your reply.  see post
Discount Codes for 15-20% off
Does Sephora do their 15-20% for VIB Rouge members in March? I am trying to remember what months they do those special discounts. I think I remember one last November but cannot remember when the other month is... Anyone else know? 
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
Promotions aren't a given at Sephora. There has been a trend to give something each year, but for example, the friend/family promotion used to be more open and has chang... see post