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Estee Lauder Deep Blue Foundation
I have never envisioned a "deep blue" double wear foundation by Estee Lauder. "Rich Chestnut 5C1 - deep blue shade" Pretty gnar. 
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi jessieviscious, Thanks for pointing out that error!  I have reported it to the appropriate contact, so it should be fixed soon! :) -Laura   see post
Exercise Log
I know we have a thread where we' talk about being healthier and such, and much like the challenges for makeup, this will be a challenge for exercise. Today I finally decided "Enough of this slugging around."        I just finished one mile  at a 3 mile speed and switching to 2.5 once in a while.    If you're starting this journey with me, please check out (I hope Malday doesn't mind me calling the thread this) - the sister thread. Here you will find healthy recipes, AND delicious as well. I'll be including some vegan/vegetarian recipes mainly.   http://community.sephora.com/t5/Off-Topic/The-Reci pe-Thread/m-p/1845978/highlight/true#M101081   So I won't title this 30 day challenge, but I will aim for 30 days and keep going from there, hopefully.   Here's an image of some stretches provided by the lovely ShannonAlexis:    
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BEAUTY GURU ShannonAlexis / BEAUTY GURU BEAUTY GURU / replied
I wonder if it's easier to build up from a little or start from scratch? I can't hold things above my head for very long, or open many jars. I'm trying to do strength tr... see post
My "loves" list doesn't include the product shade, nor "out of stock" any more - what happened?
HALL OF FAMER chloe3036 / HALL OF FAMER HALL OF FAMER / replied
Agreed. The old version was so much better. I at east want my love list to show the shades.. see post
Sephora pet peeves
I don't know why this annoys me, but some of the few times I actually write reviews people select "no" that my review wasn't helpful. I stay on topic, give my honest opinion and even how I personally use the product and still you review readers are not satisfied. Lol. Anyone else have a silly pet peeve about Sephora or Sephora.com?
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BEAUTY PRO krtty1125 / BEAUTY PRO BEAUTY PRO / replied
It kind of annoys me too, but as someone in this thread mentioned, it seems that people who disagree with your review will vote NO.  In fact, I've found that most of my ... see post
Out of stock but not really....
A few days ago the tartelette lipstick was listed as out of stock. Being as it was limited edition and ordering through the manufacturer would charge shipping for the one item, I had one placed on hold at the Sarasota store. I can't drive because of my disability so I made special arrangements to get it as they verified on the Rouge line that they were out of stock of the item. Now, today the item is back IN STOCK online and I could of used my 10% off coupon. Now, there are much bigger problems in this world sometimes I just wish there was better communication.
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AmyC,   I am very sorry about this :(. I think we spoke about it via Twitter but please let me know if there is anything else I can help you with.  see post
Idea- In Store Pickup
I was just thinking of my situation of sephora packaging- boxes, labels and even the filler paper and how it piles up in my home, let alone guilt in placing so many orders and the waste. Also can't forget the unwanted (substitution) samples.    I was thinking of this and my shopping situation (I know this is not the same for everyone)- I have a small child at home and it is very hard for me to get out to sephora, even though there are over 5 within 10 miles from me. So I mainly order online. However, with online shopping, it happens often that I made a purchase, but later think about a LE item I saw or something in the sale section. Of course, I think it's likely this item will get sold out, so I go back and make another purchase. Or even something complementary to my first purchase. Either way, this results in many boxes being sent to my home.   If Sephora offered an in-store pickup option, I think it would benefit Sephora as much as a customer like me. Sephora could ship mass packages to stores instead of individual packages to customers. Then we could go pickup our orders once they are in.    Another store that does this usually allows the customer one week from the date the item arrived to pick it up. Sephora could still send items out with 2 day flash or offer the customer a window of when they'd like to pick it up in the store (if it's in stock it could even be the next day).    Regarding the samples- when we go to pick up our items, if we decide we don't want the substitution sample we simply hand it back to the SA and now he/she will have more samples for other customers.    I'd be happy because I could still shop in the convenience of my pajamas home, still get the perk of my promo code, but eliminate waste (boxes, filler paper, multiple ups truck trips...)   Sorry this is so long, but I really think this could be a win win situation if implemented properly    
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BEAUTY PRO e4stofthesun / BEAUTY PRO BEAUTY PRO / replied
Actualy, an SA told me this summer that there is a new program- for brands that aren't carried in store, or something that is online-only, you can get the SA to order it... see post
Product page Q&A rant
I have a rant. It's not about BT, but about the sephora.com product pages' Q&A section.   For some inexplicable reason, I keep opening the Q&As looking for answers to my questions, then getting sucked in by all the other questions. Then I get irrationally irritated by the answers, but keep reading instead of closing them. Then I get sucked into answering questions too. There are many things I see over and over again that irritate me to no end, and I needed to blow off some steam… So, knowing full well I'll probably get blowback, here goes nothing:   1. Does no one read the other answers before asking a question? You see page after page of people asking the same question, including the ones highlighted when you first open the section for having the most helpful answers. I understand the same questions being repeated in BT because there are so many pages and posts to sift through - but the Q&A minimizes answers and even the products with the most questions don't really have that many pages, and even fewer unique questions. There is also a search function. I also understand that questions aren’t posted instantly, so a few people could theoretically ask the same question without the answer already being there, but I’ve never had a question take more than a few hours to post (not the 72 it says), and I don’t believe for 1 second you can get 7 pages of literally the same question from different people (true story!) in that amount of time. Or that a question with 0 answers is one posted while the same question with 8 answers, each with multiple votes, was in limbo. 2. Don't ask for the ingredients when they are already listed on the product page. They aren't always, so then it makes sense to ask for them. But when the full list is right there at the top of the page, under the tab named "ingredients," it just proves you didn't bother to read the page first. This is most irritating for new products, when you know the ingredients were listed on the page right from the start. This also goes along the same lines as asking the same question over and over again, because it's usually the most commonly overasked & answered question. I understand that you didn't know about the tabs, but you can't say you didn't see the already answered question, first on the page, with multiple answers of full ingredients lists.   3. Asking "Is this x-free?" when it's in bullet point form, under the bolded heading “What it is formulated WITHOUT,” in the default description. You really didn't read this page before asking the question. Again, not all pages have this, or didn’t back when the questions section was introduced, so it's understandable that you have/had to ask... but, seriously, don't ask a new question when the answer is already there! It’s not as blatantly stupid, but asking “Is this x-free?” when there is already a complete list of very simple ingredients, and “x” is not one of them, is marginally irritating (such as asking if there is oil, parabens, bismuth or soy in a product explicitly described as 100% silica). It’s not irritating when there is a long list of fancy words, or the scientific names of ingredients are not their common names, or when “x” is actually a category so multiple ingredients apply. What is blatantly stupid is asking “I know this says it’s 100% “x,” but can anyone tell me what else is in it?” (again, true story)   4. My biggest pet peeves, really, come in the answers. The absolute single worst one is the response, "I have no idea." IF YOU HAVE NO IDEA, JUST DON'T ANSWER THE QUESTION!!!   5. In response to the question, "Is [this] better than [that]?": (actual quote) "100% YES it is better. I haven’t personally tried [that] but..." FOR THE LOVE OF GOD, REALLY??? Don't give answers to comparison questions when you haven't tried both products! Your opinion may matter elsewhere, but it is not relevant here.   6. The most irritating to me personally, are the ones that give wrong scientific information based on what they've "heard" or read posted online by scaremongers and not fact-checked (or even read the comments on their post where the real facts are often posted by someone calling them out). Or, worse, people who post a relevant job title to lend credence, but then post misinformation in their post. I actually have a background in Life Sciences, concentration in Pharmacology & Toxicology, so I not only have some scientific knowledge, I spent a lot of time in school learning how to find correct information that I don't know, and how to fact-check studies and advertising, which I also learned you absolutely must do. When someone says, "I'm an RN and yes, X is harmful," but X isn't actually the ingredient in the product, that's even worse than, "Yes, I've heard it's harmful so you should be worried." It's super easy to fact-check, but barely anyone does it because it's easier and less time consuming to just believe and repeat what you read. Especially if someone is posting irrelevant scientific information to back up their claim - seems legit, unless you know the MSDS they are referencing is for a different compound with a similar common name, or that the compound is perfectly safe and FDA approved, except in massive doses, and they are posting the info relating to the massive doses.   Ok, rant concluded. If you actually made it through that monster post, commence onslaught.      
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BEAUTY MASTER NailsForLife / BEAUTY MASTER BEAUTY MASTER / replied
I feel ya! I see the exact same things you do, but I never bothered to take the time to rant about it.  Thanks for saying what's on my mind when I read the Q&A.   "Wh... see post
Sephora Rx... Recommended For Your Medical Needs... An Idea
Let me start by saying I do not work for Sephora.. this is just an idea I came up with for Sephora. Let me know your opinions... especially mods!   I came up with this concept for faster search results for diagnosed skincare/medical issues. What if there was a tab specifically for searching recommend products for your medical needs.   For example: Acne Brittle Nails Calluses Cellulite Chapped Lips Dandruff Dermatitis Eczema Hair Loss Madarosis Psoriasis Rashes Rosacea Scars Stretch Marks Sun Damage      
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
Sephora has a few links just for acne and what products are recommended.   http://www.sephora.com/how-to-get-rid-of-acne?mediaId=21500047&icid2=Skincare_SkincareAdvice... see post
You know what would be awesome?
Instead of searching for foundation matches by ColorIQ number, if you could find a foundation you like, then see the corresponding ColorIQ number (if any) when you click/hover over the swatches on the product page.    That would be awesome.
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HALL OF FAMER malday / HALL OF FAMER HALL OF FAMER / replied
AGREED see post
Customer Experience Improvement Suggestion - Anti-Loves List
Hey Sephora, thank you tremendously for the loves/heart list. I use it religiously and I know most Sephora ladies do. But over the past few weeks I have discovered a growing need for a "Don't Like/Doesn't Work for me type list."  As I have branched out and tried many varied products I am getting some good understandings of my likes and don't likes. But if I don't have a clear way to keep track of this --- I could possibly repeat my mistakes over time. So I am asking for a "don't like this" type of list.  I know it seems weird and counter productive to the Sephora executives, but if we customers were able to track what we like AND what we don't like, it would reduce confusion, frustration, and returns.   P.S. We could also use more ways to organize, sort, and prioritize our loves list.
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BEAUTY BOSS Ellenmae / BEAUTY BOSS BEAUTY BOSS / replied
I agree, I would love to organize my love list to "gifts", "buy now", "swatch me" etc. For now, my outside of makeup life I use an app called Wunderlist and I have categ... see post
Out of Stock items??
Is there a place to find out an estimated date to when things will be in stock? I feel like one third of my loves list is out of stock; most of them being so for months now. It is very frustrating.
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BEAUTY BUFF Slavago2 / BEAUTY BUFF BEAUTY BUFF / replied
Sorry to hijack this post. Is there any way you could check the status of Nars 'madly' blush.  see post
413 Request Entity Too Large
About half the time I try to get access to Sephora.com, I get the following message: I'm just curious if anyone else is having this problem, as I'm getting conflicting information from google. Some sites say it's a server issue on the site's end, others say it's a cache problem, some say something that I can't understand. Perhaps a mod can help? Please?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi srplpwdr,   I am sorry you are receiving an error message when you are trying to access our website. You may want to completely clear your cookies and try closing... see post
Sephora Ipad App question.
I just received a new ipad mini 2 for Christmas and I am loving it. Anyone received any good promotion codes for placing an order through it? Any special promotions for your very first order through the App? They make it "seem" like you get bonus content and such just want to make sure I am not missing anything. Thank you.
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BEAUTY MASTER AmyC / BEAUTY MASTER BEAUTY MASTER / replied
I don't see mobile offers either. see post
points for reviewing?
Is there ever been an answer from Sephora as to why they don't give points for filling out reviews? It seems they could relatively easily set up something similar to how birchbox gives their points for rewards (in Sephora's case, you simply would have had to have the item in your purchase history to get points so this would stop people from randomly filling out reviews on products they haven't bought or gotten samples of). 10 points per review to get 100 point reward when you have filled out 10 doesn't seem too unreasonable. Plus, I believe the questions birchbox asks get sent to back to the cosmetic companies (aka they might pay for this info/cynthia rowley picked the new shades for her lip stain based on these reviews). I never fill out reviews here (I look at them when deciding to purchase a product though), because there is no incentive for me to spend my time doing so (I spread my reviews by word of mouth I guess). However, I always fill them out on birchbox, because I get to buy products with those rewards. I love that birchbox shows the people who sampled or purchased an item, because then I feel like I can gauge their review better. I don't really see a negative for Sephora if they added this incentive for folks to fill out the reviews on the products they ordered (they already send me the emails to fill them out). 
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HALL OF FAMER prettyinpa / HALL OF FAMER HALL OF FAMER / replied
Yep, Sephora's IT department is definitely lacking. I remember the lockout during the 20% off sale and how furious people were. But reviews should be regarded as a money... see post
Spring/Summer 2015 Found in the Wild "New"
Ok BT, what did you find today? Sticky plug to a FABULOUS thread. Found a  Deal ? Post it here - http://community.sephora.com/t5/Hauls/Deals-too-go od-to-pass-Up/td-p/1513386 Feel free to post if you find something from your favorite brand. Link to the item, and let us know the price, and brief description so that folks can at a glance decide if they want to clickie to <3 Love or $$ Buy. ^-^ As an FYI, here are the pages I'm trolling for what was newly added today. Usually pretty easy to do because the newest items have 20 loves or less and no reviews. In general I will check in the late afternoon and post what I find. Most new items get listed on Tuesday evenings through Wednesday. Here is the retired thread in case you wanted to reference something. http://community.sephora.com/t5/Sephora-com/Found- in-the-Wild-quot-New-quot/td-p/1668202 Acqua di Parma, Ardency Inn, Antasasia, Atelier Cologne, BareMinerals, Bite Beauty, Chloe, Elizabeth and James, Givenchy, Guerlain, Josie Maran, Jurlique, L'Occitane, Lavanilla, Marc Jacobs Makeup, Marc Jacobs Perfume, Marula, NEST, Obsessive Compulsive Cosmetics, Sephora Collection, Sephora Favorites, Smashbox, Tarte, Tata Harper, Thierry Mugler, Tocca, TokyoMilk Dark, Too Faced, Urban Decay, Victor & Rolf, and the Gift Box section.
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BEAUTY MASTER poohblueberry / BEAUTY MASTER BEAUTY MASTER / replied
TheSocialQuota,    Thank you so much for working your tail off updating us on new products - I'm sure that I'm speaking for every one of us when I say that we very muc... see post
Wonderful Customer Service
I'd just like to let Sephora know what great service I received from their online customer service center today.   I placed an order on the 24th of December, and received the package today. Unfortunately, two of the items were not what I had ordered (missing UD Little Perversions Set) After calling the 1-800 number, and talking to a very lovely women (bad cell connection, but I think her name was Shelby?), she helped me fix the issue asap. Even tho she wasn't able to re-order the products I had originally purchased due to them being out of stock, she was able to refund my monies and make the entire process quick and easy.   Thank you Sephora for the wonderful customer service!!  
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi buzzbee, Thanks for the great feedback! I have forwarded your compliment to our Client Service department. :) -Laura     see post
Sephora at The Makeup Show LA?
The Exhibitors list was posted this week and I saw Sephora made it on the list! What will you guys be showcasing?   & w ho will be going?! If so, which day?
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subscription box
I would love sephora to bring out a monthly subscription box with all new product samples
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SCENE QUEEN brlbeleza / SCENE QUEEN SCENE QUEEN / replied
I would love that and it would make a great VIB Rouge perk.  As it is, I don't get much out of being Rouge.   see post
Tons of New Items in the Sale Section
Right now there are 264 products in the sale section!  Run, don't walk to see if there is anything you want.
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Thanks for posting this notification, lucyshnoosy! There are still a ton of amazing sale items available!  see post
Skin IQ Foundations
Will Sephora be adding more foundation choices for the different Skin IQ numbers? The results I get are more high end and doesn't cover foundations from brands like MakeUp Forever and Bare Minerals, which I would be more interested in.   I got a number of 1R06.
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BEAUTY PRO shaniceee / BEAUTY PRO BEAUTY PRO / replied
I will have to try that! Thank you! see post
Please Stop Posting The Same Question In Multiple Threads
You only have to do it once. We all see it. I promise.
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dianabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Closing thread, thanks everyone. see post
Invalid security certificate? Is it safe to click through to theglossy.sephora.com?
When I tried clicking through from today's DELIGHTS SK-II link, and there was a link to the new Pantone color of the year. The link address is:   (DON'T CLICK)   https://theglossy.sephora.com/articles/1285?icid2= discover_the_color_1204   I get the following error from Google Chrome. Is it safe to go to this link? Thanks!   Your connection is not private. Attackers might be trying to steal your information from theglossy.sephora.com (for example, passwords, messages, or credit cards). This server could not prove that it is theglossy.sephora.com; its security certificate is from *.herokuapp.com. This may be caused by a misconfiguration or an attacker intercepting your connection. Proceed to theglossy.sephora.com (unsafe)   NET::ERR_CERT_COMMON_NAME_INVALID
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HALL OF FAMER kssweetheart / HALL OF FAMER HALL OF FAMER / replied
That's the exact message. Just human error? The last line totally lost me - I'll have to use the excuse that I'm on some meds, been sick, so that must be why. Or the tru... see post
Is the cyber monday's promotion code is available for use ?
If so, what is it?
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HALL OF FAMER beauty2sample / HALL OF FAMER HALL OF FAMER / replied
You might be referring to code SURPRISE, which is no longer available.  It was a mystery bag of 7 samples. see post
Are the Cyber Monday Mystery Bag samples deluxe size?
Does anyone know what they contain?     
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SPECIAL GUEST lllo / SPECIAL GUEST SPECIAL GUEST / replied
Heheh! Thanks, all! ; ) see post
Shipping delay
Im so worried reading all the posts from people whose orders didnt arrive on time, I placed my order 11/19 hoping that their 4 busines days shipping was true, Im going to a 1 month vacation on 11/28 and yes my order hasnt shipped, plus the automated system says will take another 2 business day I tried to cancell however they said they will send me an e-mail within 24-48 housr JUST TO LET ME KNOW IF THE ORDER WAS CANCELED OR NOT!!! First and last time buying from sephora I always go to Macys cus they have great customer service. I guess I learned the lesson!!
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HALL OF FAMER ilovebears / HALL OF FAMER HALL OF FAMER / replied
It's easiest to go through their website.  Then, if you need to make a delivery change, it shows all your options and the cost/fee for each one. see post
Does anyone knwo what day sephora is doing black friday?
HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
I'm pretty sure they will be Black Friday online specials (and possibly even Cyber Monday deals), but Sephora won't confirm or deny what it has for the shopping days as ... see post
Sephora discontinuing out of stock YSL Items?
I had a shade of the YSL Le Teint Touche Eclat Foundation as well as a shade of YSL mascara in "My Loves."  I noticed that that shade of mascara had disappeared from my list and discovered that it's no longer listed on sephora.com.  I had also signed up to be notified of when the Shade B10 in the foundation would come back in stock.  I just got an email saying that it's been discontinued.  Is this just temporary until the warehouses receive more shipment or is YSL being phased out?  Thanks in advance for anything thoughts/info!
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Since I have the time... MJ bronzer brush or Alexis Bittar liquid gold brush?
Since the code still works, I'm debating getting one of these beauts.   Input as to which one? I'm not an LE hoarder so that doesn't sway me.    http://www.sephora.com/alexis-bitar-liquid-gold-be auty-brush-travel-wrap-P389166?skuId=1630482   http://www.sephora.com/the-bronze-bronzer-brush-no -12-P379416?skuId=1505098&country_switch=ca
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HALL OF FAMER kbmatthews / HALL OF FAMER HALL OF FAMER / replied
Thanks everyone! I went with the MJ one :)  see post
An upset Canadian!!!
This is redundant to say at this point, but I want to say it anyway- not being able to place an order during a sale that only happens TWICE a year because I/ we are not from the States is terrible business practice!! Living in Canada, we already pay more than people who live in the U.S. (even when the dollar is at par for exchange rates) Sephora is one of, if not the biggest, beauty retailer in the world... don't tell me you don't have enough IT staff that are able to identify and correct the problem online. I have had laryngitis for almost 3 days now and it is cold and raining where I am (Winnipeg, MB, Canada), so I wanted to avoid myself and my 2-year-old physically going out to a Sephora store while being sick... but since I have been unable to order anything online for the entire duration of the sale and not wanting to miss out completely, I had to. But that should not have been the case!! To mention, the purchases I made today in store qualified me for ROUGE status, so that shows I don't shop at Sephora once in a blue moon. This is location discrimination... Sephora needs to rectify this somehow, because there are a lot of loyal clients out there other than just myself who are dumbfounded by how this has happened.. and hasn't even been fixed yet, 2 days later.
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dianabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
The shipping is back up :)  see post
If this sale is chaotic, what is Black Friday going to be like?
I was so excited about this sale. Now, it's making me really angry (I'm canadian). I'm really worried about Black Friday. Life is too short to worry about the little things in life, but hey, who doesn't like a good sale and cosmetics?
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dianabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
I will post if/when I have more details about an extension! Also will share when I hear that the Canada/International shipping is back up.  It's a confusing process with... see post