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long stay, smear resistant highlighter?
I'm looking for a natural looking highlighter that will stay all day and won't smear if i accidentally rub my face. any suggestions? I want to go with a powder but i'm open to anything.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi devvsta,   Here are some long lasting highlighters I recommend:   BECCA Shimmering Skin Perfector® Liquid Highlighter I love this highlighter because it's s... see post
2017 Spring Summer Found in the Wild
Posting all products that you see new on Sephora (though sometimes elsewhere as well).  I will heart all posts of something new.  Since the Spring collections are what is showing up, I started a new thread.  I might duplicate a few items from the past thread, sorry if I don't tag those who posted, but I don't want to cross tag just to note that you posted (and thanks for posting!!!).
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HALL OF FAMER veronika23 / HALL OF FAMER HALL OF FAMER / replied
New UD items up. The liquid lipsticks coming soon   http://www.sephora.com/vice-liquid-lipstick-P416788?skuId=1899871   http://www.sephora.com/eyeshadow-P309813?skuI... see post
can i return something without order summary??
I ordered online, but got a different shade than expected. I threw out the order summary on accident, but do i need it to return the item to a store?
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BEAUTY BRAINIAC mspaigemarie / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
Thank you!! see post
Order cancelled
My order was cancelled due to an "" Unsuccessful Authorization"", but they still charge my credit card. how long does it take now to refund the amount that they charged???? 
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Juliec14, I'll be happy to check on this for you and will send you a message with more information.  see post
Why does Sephora suddenly think I live in Canada?
I was browsing the Sephora site and I don't know what happened, but suddenly I have a Canadian flag near my basket and I don't know how to get rid of it.  I don't live in Canada and I'm not shipping to Canada, but the website insists that I'm in Canada.  How can I change this?
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BEAUTY BOSS ghrelin / BEAUTY BOSS BEAUTY BOSS / replied
Thanks for the help!     Also, amusingly enough, I woke up with five inches of snow on the ground and it was still coming down.  This must be a sign that I need to mov... see post
boxing day
wat is the special sale for boxing day
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BEAUTY BOSS Stephaloves / BEAUTY BOSS BEAUTY BOSS / replied
Lol .... Sephora keeps us guessing .... drives me personally nuts  see post
How do I access all of the reviews I've left in the past?
I wanted to find some of the old reviews I've left on products but I can find out how. The only way I can think of is scrolling through the endless reviews to find mine. Can anyone relate or help? 
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HALL OF FAMER Kay522 / HALL OF FAMER HALL OF FAMER / replied
If you go to your BT profile (just click on your username or picture) and scroll towards the bottom there is a section for your product reviews. :) see post
I had returned 2 orders by mail and it said that they received it on Dec. 6. When will I get my money back?
HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
During this time of year returns can take a full month to be processed. see post
Can someone help me connect my beauty insider card to my online?
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Kaffytran,   Sure! I'll send you a PM now. see post
If a product you bought went on sale
Are buyers eligible for money back if a product they bought at full price suddenly goes on sale?
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BEAUTY GURU CheerMomma / BEAUTY GURU BEAUTY GURU / replied
@Sonny4President if they give you any hassle simply return it and then repurchase another at the sale price.  see post
CYBER MONDAY????????
TODAY IS CYBER MONDAY BUT NOT AT SEPHORA APPARENTLY
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BEAUTY WHIZ galaapple / BEAUTY WHIZ BEAUTY WHIZ / replied
If you can wait a few days, this is coming up:   http://community.sephora.com/t5/Beauty-Insider/December-Loyalty-Rewards-15-25-Off/td-p/2618517 see post
how many digits the zip code the shipping address need?
BEAUTY BRAINIAC molopita / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
thank you!!   see post
How do I see reviews for products I have written? I cannot find my reviews anywhere!
HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
 click your avatar see post
Sephora live chat
It seems this feature is not working...can anyone assist me?
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
It's still 7am in California, it opens at 8 :) see post
VIB Rouge can't purchase during the VIB sale?
One of my orders from the Rouge sale was cancelled but I figured I could just purchase the things I missed out on during the VIB sale. I thought as a Rouge member you got the perks of the VIB status as well but the code will not work for me because I am a VIB ROUGE. Is there anything that can be done for this?
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HALL OF FAMER veronika23 / HALL OF FAMER HALL OF FAMER / replied
If an item was OOS during the rouge sale you can call in your order. They should apply the discount.  They might also accept that in store. It's the only way Rouge get t... see post
Finding My Review
How do I find a review that I made?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Kristazia,   Just FYI I've moved your post from Ask the Experts to the .com board :)   And starsandbucks is totally right! Just view your BT profile and you'l... see post
Birthday Gift
My birthday was yesterday and I never got a notification about my free gift... Can I still get it ?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jenny,   Yes of course! You don't need any kind of mail voucher or email to redeem the gift. As the others have indicated you can either pick it up from a store o... see post
Upset
Just got into my profile to change my payment information and minutes after received an email saying my updates were done, later another email arrived saying that my account was canceled. I'm so mad. I want my suscription back because I waited more than 4 months to get in and now suddenly you Just put me out. Also now I'm again on the waitlist. This is not fair. Someone of your custumer service reply to me saying that my payment did not came trough wich is not true because I have my bank card report where I see the sephora charge, also in my sephora account I could see the order number for november box. Please I need more than a ""Sorry"" because I have been a suscriber for at least 5 months and was on waitlist for 4 and dont want to wait so much again after being in the sephoraplay suscription. Thank you for your help.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi there, I recently sent you a PM about your subscription! see post
The Tempting Ten
Will the Sephora Favorites: "The Tempting Ten" restock? 
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BEAUTY BOSS Meesh123 / BEAUTY BOSS BEAUTY BOSS / replied
I picked this one up in my Sephora inside jcpenney recently and they had a bunch of them. I'd be happy to help a fellow BTer and pick it up for you if anyone needed.  see post
Lesser Known Products
Hi! I always feel like there must be hundreds of products on the Sephora site that just never see. Does anybody know some really awesome less known brands/products?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
@arielaaaaaaaa, you should!! If you try out any of their products, let me know! I'm curious to know what you think :) Any lesser known brand/products you've come across ... see post
ABH Modern Renaissance
When will Sephora be restocking this palette? It's sold out everywhere I've been able to check.
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HALL OF FAMER gongju87 / HALL OF FAMER HALL OF FAMER / replied
The quality of her shadows just gets better and better! I bought 2 of the Mario Master Palette...the pigmentation is out of the world on that one! Imp hoping the MR is s... see post
Suggestion to cut the Spam threads: Don't allow links in title
Here's a suggestion to the BT mods to cut down on the spam threads: suppress the ability to put links in the title of the post. I can't think of one thread on BT that someone has started that had a link in a title that wasn't spam. Most of the regulars on BT use the body of the post to add a link, and even then, most people try to follow Sephora community guidelines regarding links. Just a suggestion...
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BEAUTY PRO NatalieeBT / BEAUTY PRO BEAUTY PRO / replied
Hi @DiVWA,   Thank you for your feedback! We'll definitely pass this along to the appropriate team so they can take it into consideration when making improvements to... see post
basket and shopping website keeps refreshing?
The last week my sephora pages and basket keep refreshing, making it impossible to shop. Beauty talk seems unaffected. Is anyone else experiencing this or is something wrong with my chrome browser or computer?
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
Does it only happen on this computer? Have you tried another browser on this computer? Same result? see post
Captions for How-Tos
I am a deaf individual and I have been struggling to understand Sephora How-To videos. There are some things I need to learn regarding my make up. I wonder if its possible to have those videos captioned?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Ntingler, Thank you for the suggestion! I will definitely forward this feedback to our YouTube team. see post
Sephora pulling down low reviews of Pat McGrath products
I got the Pat McGrath Flesh 2 online within 5 minutes of it going live and it arrived in the mail 2 days later. I tried it, was impressed, realized the colour was a near perfect dupe for a lipstick I already owned, and after wearing the product, discovered I didn't like how this matte lipstick wore on me throughout the day. I was ready to keep it because jeez, it's Pat McGrath, but realized it would be silly since I basically owned this same colour in a formula I liked better.   When I went to post my review, I discovered several others had posted 1 and 2 star reviews of the product, also finding that the matte wear on it wasn't impressive compared to (surprise surprise) Kat Von D products. In fact, I noticed that Flesh 2 is a near  perfect  dupe for Kat Von D Cathedral, and mentioned this in my review. Kat Von D doesn't market her Cathedral shade as a Fleshy nude shade, and so I thought I my public PSA that Flesh 2 pulled really dark on NC20 skin could be helpful.   Nowhere in Sephora's review guidelines do they say you can't make brand comparisons like this. Sephora only specifies that you can't link to non-Sephora websites. This implies that if I wanted to, I could even link  to the Cathedral lippie bullet in my Pat McGrath review,. See here for Sephora policy on writing reviews:    Write a Review When writing your reviews, be sure to keep it clean. (No obscenities, discriminatory language, spam content, or critical comments about other reviews or reviewers.) Please don't include personal contact information or non-Sephora URLs. We recommend that you focus on the product and include details about what you like or dislike about it.         I know there are some really awesome Hall of Famers here much more familiar with Sephora and the history of discussing their policies and community policing. Is this kind of brand policing a known fact? If it isn't stated in Sephora's policies then why is this kind of censorship permitted? It really makes me worry about trusting the rating of products I buy on Sephora if Sephora is policing low rating reviews and removing them. I was never informed my review was censored. I noticed that my review and every other 1 star review that was already there when I posted my review was gone today when I checked back on the Oldest Posted reviews for this product. That means that by my count, just from what I witnessed on September 9th, the number of 1 and 2 star reviews should be  double  what they are right now.
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HALL OF FAMER Yuumei / HALL OF FAMER HALL OF FAMER / replied
I have realized a couple of times that if I don't get the confirmation notice that says something like "You're a rock star!" after I try to post my review, it doesn't po... see post
Is Sephora making you have rage ?
I am usually a very calm and reserved person .....with of course a love for the finer things in life ....such as makeup lol  However ....as I look for a good deal on the Sephora site in the 'sale' section ....every item that has some sort of appeal is always oos or ....not available ...please Sephora do not taunt us anymore .....I rather be Obliviant to things then live with the dread of....what if I just came 1 minute sooner ....could I have the chance to score this product .....and don't get me started with this reward bizarre .....Sephora claims to put new rewards between 9-5, two times a week .....I don't see the big deal ....when there is only 20-100 in stock .....like what the hell is that .....!  Sorry for my rant .... please feel free to express your pain .....or rage here 
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HALL OF FAMER itscarin / HALL OF FAMER HALL OF FAMER / replied
Woah.........  That escalated quickly........ 😂 see post
Review mess up
Recently I received 3 Makeup Forever Lipsticks in a VoxBox from Influenster to try and review. I came on and tried to write a review as they had asked me. I wrote my review, but it never game me the box to check that it was a gift from Makeup Forever. Now I can't figure out how to edit or get it to allow me to mark as received as a gift. Any suggestions? 
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Joesgirl21, You aren't able to edit it, but I will remove it for you and you can post it again. You can find the box to check " I received this product as a free sam... see post
Tarteist Lip Liner Deluxe Sample
I recently ordered the Tarteist Lip Liner Deluxe Sample in Latergram, but when I received it, it came in a little ziplock bag with a barcode on it. Is this normal? Did this happen to anyone else?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Ipsy, Yes, that's normal! Hope you enjoy the liner.  That's one of my favorites :) see post
Kat Von d lock it products #lockitrevolution
i recently received a variety of Kat Von d lock it items for free to review from influenster and I am in love. The concealers are light an airy, yet cover well with no creasing. The setting powder sets it perfectly with a light finely milled setting powder. The brushes assigned for each are beyond great quality and I am truly impressed 
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi bamster,    We are happy to hear this and thank you for your positive feedback! These are really great products. I love the brushes too! I recommend leaving revie... see post