Sephora.com
Showing results for 
Search instead for 
Do you mean 
There needs to be a wishlist that is SEPARATE from "loves"
I know that Sephora markets their "love" list as a place to save products your actually love AND products you want to try and send to people as a wish list. I hate this! I am partially posting just to get some validation that I am not the only one who feels like this!! There are several flaws with this system:   1) This artificially inflates the popularity of a product when you are considering purchasing. It makes it seems like products that are talked about a lot are highly loved - when in reality it could just be that a bunch of people want to try it. If they separated loves and wish list we could see who wants to try versus who bought and really loves. This would help the products because it would make what I want to buy again more clear but would also help consumers because we would trust the "loves" more to where they might actually sway my opinion on whether to buy. Right now, when I see a highly loved product it's a worthless number. Having 330k loves means nothing when I don't know if people really love it or if they are just interested in trying it.   2) It makes it IMPOSSIBLE to differentiate what I have bought and liked versus what I want to try. When you buy as much makeup as I do you forget what worked and what didn't sometimes. The section that keeps track of my purchases doesn't help either because it includes samples which clutter and confuse the list. I want a clean, self curated list for when I try a product and liked it so much I want to repurchase when I run out (loves) versus things I am interested in and want to buy (wish list). I find myself scrolling through my loves constantly asking myself "Did I try and like that? Why is it here?"   3) Last, but not least, I cannot SEND a wishlist to my family that includes things I have!! If my birthday is coming up and I want makeup, I can't use this feature on Sephora because right now my loves and interests are mixed. I may have added the Tarte Rainforest of the Sea foundation to my loves when I tried it and decided I wanted to repurchase. Now, if I send the list to my family they might accidentally repurchase for me the basically full foundation I already own. When in reality, if I send them a wish list I want them to get a list of products I want but DON'T HAVE! The solution to this currently is to not "love" products that I already own but want to repurchase, however that is a poor solution for brands because in five months when I finish the Tarte foundation if I don't repurchase right away (which I won't because I will have eight other foundations to finish) I will forget about it.   This mixed wish-list/repurchase list doesn't work as either! Both functions suffer as the result of being mixed with other.    I don't see why I can't have a "love" list and a "wish" list. 
see post
BEAUTY BOSS breyannaxo / BEAUTY BOSS BEAUTY BOSS / replied
I agree! I use the current love list only as a wish list see post
When is the Tarte Make believe line going to be on Sephora Canada?
Hello. I see that the Tarte Make Believe brush sets have been available on Sephora Canada for a few days now, but the rest of the collection isn't available  (like the eye & cheek palette). It's been out for the USA site for a while now. When is it going to be available online for Canada?    Thanks.    
see post
BEAUTY BUFF acsephora / BEAUTY BUFF BEAUTY BUFF / replied
Thanks for the suggestion! I posted over on the thread you told me about so hopefully someone will know something over there. see post
please add more options to the ingredient preferences search list!
so I've been on the hunt for moisturizers without silicone(anything ending with -cone or -oxane) in it and there's no option to be able to search that specific. I have to go through hundreds of items and look through ingredients tab (if provided) to know if one does/doesn't contain certain ingredients. It's really time consuming! not to mention quite a lot doesn't have ingredients list, and nowhere to find on the internet, like some dior products (don't know what the deal is). I like to know what I put on my face and it could prevent people from buying products with ingredients that they might be sensitive/allergic to.   same for hair products and makeup.   so please add silicone-free option to the 'ingredient preferences' list. I think it is really important. As well as pretrolatum/petrochemical/mineral oil-free.   Also please add more breakdown into moisturizers consistency/formulation/type. I saw oils, gel, lotion, cream, balm, etc all in 1 but there's no way to narrow it down to a specific consistency I want to find.   I hope someone who deals with the site read this and will be able to implement it soon enough.      
see post
BEAUTY CONNOISSEUR zenitshu / BEAUTY CONNOISSEUR BEAUTY CONNOISSEUR / replied
sweet. I might have to check shoppers for korres then. Sephora Canada doesn't seem to have the brand anymore on the website. :/   I would love to be able to use oil. I... see post
Sephora.com error
Hi there, i would like to know what is going on with SEPHORA.com and safari? there's away an error
see post
MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @mbadia + @Euradyce,    Sorry for the trouble! As @fatimamummy, we are currently working on this. Please visit the link provided or send me a pm if you need furth... see post
I would love to be able to organize my loves list
I would love if we would be able to create folders on our loves list to further organize. We could create multiple folders and name them whatever we wanted, that would be so useful and I'm completely sure others would agree!
see post
BEAUTY GURU CheerMomma / BEAUTY GURU BEAUTY GURU / replied
I was just thinking that today as I browsed my list. I'd love a frequently purchased, lusting after, and a only if it goes on sale section on my list. If Sephora were cl... see post
Newbie here
I just signed up to be a part of this community after 10 yrs of being a Sephora customer, & my very first post is a complaint about how AWFUL the new Sephora website is!!! When are they gonna get this squared away?!?!! It's been at least a week already! Grrrrrrrrr
see post
HALL OF FAMER wheeeee / HALL OF FAMER HALL OF FAMER / replied
We are a fun bunch!  There is a pretty active Pet Paradise thread.    (momto3poodles ) (lol)   http://community.sephora.com/t5/Beauty-Confessions/Pet-Paradise/m-p/2536... see post
f all the brands they carriedI cant shop by Brand now?!?! WHY?!?!
I loved that Sephora had a drop down menu of all the brands they carry. I used to be able to select a brand and see all the products available. Why was that feature taken off the website?!?! Sometimes I end up finding (and buying) new products based on those searches because I like a particular brand so I want to see what else they offer and find great new products that I fall in love with. BRING THE BRAND SEARCH FEATURE BACK!!!!!!! Seriously!
see post
BEAUTY WHIZ ClassicallyFab / BEAUTY WHIZ BEAUTY WHIZ / replied
It's still there. You just click on the Sephora logo to bring you to the main page, scroll down, and use the menu on that page. see post
Sephora.com Site Issues
Hey BeautyTalkers,   We want to make sure you know that we are working to fix the site issues affecting Sephora.com for the past couple of weeks. Some of the fixes we are working to restore include 404 error messages and "All Brands" page access. While we work on these fixes, please try clearing your cache/cookies and updating your browsers for a better experience.    We're starting to see improvements and are hoping everything will be working properly in a timely manner. If you see any issues please report them below.    Thanks! Katie  
see post
HALL OF FAMER kissXmakeup / HALL OF FAMER HALL OF FAMER / replied
This happens to me every single time I come on the website. I just scroll past the big delivery truck hahhaa see post
The website is virtually unusable on Safari.
 Links go to 400 error pages, searches do not load, etc. Could not even access link to send an email. Can not shop on this site -- very frustrating.
see post
BEAUTY BUFF amillion3147 / BEAUTY BUFF BEAUTY BUFF / replied
I am very disappointed in them right now. I don't shop often but when I do I order online. I am on a mac and simply can not access the site. I see post
Website Down
The website isnt working for mac users. Any Link that i click on redirects to a bad server page. 
see post
veganme / NEWCOMER / replied
20 days later and site still not working on my mac.  I guess I have to shop at Ulta? see post
Natural Love Palette
When will sephora receive the Natural Love eyeshadow palette from Too Faced? It comes out tomorrow, I'm too excited!!!
see post
diaaannee / RISING STAR / replied
that would suck really bad if it was only online.. imagine how many people would get it if it was in store too.  see post
I am getting access denied when I want to edit my shopping cart. What do I do? Tried Google Chrome and it's happening there as well.
SIGHTSEER gaudyjezebel / SIGHTSEER SIGHTSEER / replied
If you're using Chrome, browse the site in Icognito mode. Either command + shift + n or click on 'file' in the top menu bar and select  'new icognito window'. It's the o... see post
Order still pending
I placed an order like 8 hours ago and it still says that it's pending. Is there any chance to confirm the credit card? Cause i need to get the order asap because it's present for my moms birthday.   Thanks in advice
see post
MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @ninasagova,   @sabrinas is right! Our distribution center does not process orders placed over the weekend, so it should be processed and shipped out I expect tod... see post
Nars Pop Life in Canada
Hi,   I'm trying to order Nars Pop Life Velvet Matte Lip Pencil. It seems to be permanent, and HBC here in Canada sells it, but it's not listed on the Velvet Matte page on the Canadian Sephora site. Is this not being sold on the Canadian Sephora site?   Thanks!
see post
Out of stock
It seem like a month since this item been out of stock. Just wondering if is item will ever be back: Josie Maran Whipped Aryan Oil Face Butter?? If not could someone please help me find another product once again. Sensitive skin.
see post
Promo codes
Dear customer support,  Why are the promo codes you can use online, only available for orders in the US? I live in Holland but I would love to use these codes. 
see post
BEAUTY MAVEN MissKimmiii / BEAUTY MAVEN BEAUTY MAVEN / replied
Thank you for your reply.  see post
Discount Codes for 15-20% off
Does Sephora do their 15-20% for VIB Rouge members in March? I am trying to remember what months they do those special discounts. I think I remember one last November but cannot remember when the other month is... Anyone else know? 
see post
HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
Promotions aren't a given at Sephora. There has been a trend to give something each year, but for example, the friend/family promotion used to be more open and has chang... see post
Still sending all wrong samples
Thanks that's really sweet of you. I just want what I've asked for. Sephora is the only beauty company I have dealt with that is 100% unable to send me the samples I ask for. Today, I opened 2 more Sephora boxes and both had all 3 samples wrong and I immediately logged in and of course there they are, the samples I asked for, in living color, still in stock. I called the rouge line and once again was told that my distribution center doesn't carry the samples listed on the website. I consider this fraud. Your site should connect me to the samples available at my distribution center. It's simple if you want it to be and care about your customers. Also, if anyone has noticed, Sephora has stopped listing the samples you ask for on the invoice. Is this so you can get away with sending me crap that I didn't ask for and don't want? You are the only beauty co I have ordered from that doesn't send me the samples I ask for I can not for the life of me understand why you can't get it together and get it right. I live 30 miles from a "D" level store so going there is pointless which is why I order online and often only place an order for the promo and samples. The woman on the rouge line says you weren't bought out by another company so why has your service gone so far downhill? I'm just going to start returning orders that don't contain the correct samples if I log on and see they aren't out of stock because your website says subs will be made if out of stock so if you aren't out of it I'm simply going to start returning the orders and placing them with different companies that send correct samples. Maybe if I return enough orders you guys will do something to ensure I get the correct samples.
see post
HALL OF FAMER mpas / HALL OF FAMER HALL OF FAMER / replied
While I can admit to purchasing an item specifically because I wanted a specific sample, I would still use whatever I purchased.  Sephora (or any other vendor) isnt obli... see post
long stay, smear resistant highlighter?
I'm looking for a natural looking highlighter that will stay all day and won't smear if i accidentally rub my face. any suggestions? I want to go with a powder but i'm open to anything.
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi devvsta,   Here are some long lasting highlighters I recommend:   BECCA Shimmering Skin Perfector® Liquid Highlighter I love this highlighter because it's s... see post
2017 Spring Summer Found in the Wild
Posting all products that you see new on Sephora (though sometimes elsewhere as well).  I will heart all posts of something new.  Since the Spring collections are what is showing up, I started a new thread.  I might duplicate a few items from the past thread, sorry if I don't tag those who posted, but I don't want to cross tag just to note that you posted (and thanks for posting!!!).
see post
HALL OF FAMER JayJayyy / HALL OF FAMER HALL OF FAMER / replied
Such a great value! Awesome find @JenniferOhJenny see post
can i return something without order summary??
I ordered online, but got a different shade than expected. I threw out the order summary on accident, but do i need it to return the item to a store?
see post
BEAUTY BRAINIAC mspaigemarie / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
Thank you!! see post
Order cancelled
My order was cancelled due to an "" Unsuccessful Authorization"", but they still charge my credit card. how long does it take now to refund the amount that they charged???? 
see post
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Juliec14, I'll be happy to check on this for you and will send you a message with more information.  see post
Why does Sephora suddenly think I live in Canada?
I was browsing the Sephora site and I don't know what happened, but suddenly I have a Canadian flag near my basket and I don't know how to get rid of it.  I don't live in Canada and I'm not shipping to Canada, but the website insists that I'm in Canada.  How can I change this?
see post
BEAUTY MASTER ghrelin / BEAUTY MASTER BEAUTY MASTER / replied
Thanks for the help!     Also, amusingly enough, I woke up with five inches of snow on the ground and it was still coming down.  This must be a sign that I need to mov... see post
boxing day
wat is the special sale for boxing day
see post
BEAUTY BOSS Stephaloves / BEAUTY BOSS BEAUTY BOSS / replied
Lol .... Sephora keeps us guessing .... drives me personally nuts  see post
How do I access all of the reviews I've left in the past?
I wanted to find some of the old reviews I've left on products but I can find out how. The only way I can think of is scrolling through the endless reviews to find mine. Can anyone relate or help? 
see post
HALL OF FAMER Kay522 / HALL OF FAMER HALL OF FAMER / replied
If you go to your BT profile (just click on your username or picture) and scroll towards the bottom there is a section for your product reviews. :) see post
I had returned 2 orders by mail and it said that they received it on Dec. 6. When will I get my money back?
HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
During this time of year returns can take a full month to be processed. see post
Can someone help me connect my beauty insider card to my online?
HALL OF FAMER NikaBT / HALL OF FAMER HALL OF FAMER / replied
Hi Kaffytran,   Sure! I'll send you a PM now. see post
If a product you bought went on sale
Are buyers eligible for money back if a product they bought at full price suddenly goes on sale?
see post
BEAUTY GURU CheerMomma / BEAUTY GURU BEAUTY GURU / replied
@Sonny4President if they give you any hassle simply return it and then repurchase another at the sale price.  see post
CYBER MONDAY????????
TODAY IS CYBER MONDAY BUT NOT AT SEPHORA APPARENTLY
see post
BEAUTY WHIZ galaapple / BEAUTY WHIZ BEAUTY WHIZ / replied
If you can wait a few days, this is coming up:   http://community.sephora.com/t5/Beauty-Insider/December-Loyalty-Rewards-15-25-Off/td-p/2618517 see post
how many digits the zip code the shipping address need?
BEAUTY BRAINIAC molopita / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
thank you!!   see post