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Sephora Canada Site Product Update Thread
Hello Canadian BTers!   I'm starting this new thread to act as the official update location of new launches, LE products, and brands that are on coming to the US site but may be launching (and returning) to Sephora's Canadian site at a different time. There are a lot of changes happening in real time over here, and in the spirit of communication, this thread is to keep our BTers abreast of the information we have. This is not going to be everything, and could also be subject to change (and hopefully we won't need this thread forever), but we are working with the Canadian team to get as much information for you as we can.   That being said, we will only be using this thread to speak to dates and info about big upcoming launches, LE products, and brands that are on the US site and are coming to the site. If you have  a question about any of these things, drop it here, and we will do our best to track down the answer for you.   I realize that you guys are feeling all of the feelings right now about the new warehouse move, but this thread is not a venting loop, nor is it a thread to deal with customer service issues (as I don't have any access to our order systems). We've got quite a few of those on the community already (for totes good reason), but I'd like to keep this specific thread informational, if possible.   Okay on to the info! Here's what I know (previous releases in spoiler):   New Launches / LE products Spoiler (Highlight to read) Kat Von D 5th Anniversary Tattoo liner - July 9 (will post time when I have it) Early am PT, around 9 am. Kat Von D 5th Anniversary Tattoo liner - July 9 (will post time when I have it) Early am PT, around 9 am. Spoiler (Highlight to read) Bite Opal Lipstick & Gloss - This is coming to .ca, but has not arrived at the warehouse yet. I will update this thread when I get a date.  Bite Opal Lipstick & Gloss - This is coming to .ca, but has not arrived at the warehouse yet. I will update this thread when I get a date.  Spoiler (Highlight to read) Spoiler (Highlight to read) Urban Decay Naked Smokey Palette - Will launch at the same time as the US site, July 12 Urban Decay Naked Smokey Palette - Will launch at the same time as the US site, July 12 Spoiler (Highlight to read) Bite Limited Edition Lip Lab 007 - July 15 at 9 am PT Bite Limited Edition Lip Lab 007 - July 15 at 9 am PT Spoiler (Highlight to read) Bite Maple Collection - July 16 at 9 am PT - This is a different date then the brand gave on their Instagram, so FYI!! Too Faced Sugar Pop Palette - End of July, around 7/27 KVD New Liquid Lipsticks - Potentially same date as US (July 14), but could be a day or two later. Will have more info the week of the 13th.  These will be available by this Thursday 7/16 as well as some of the new Metal Crush eyeshadows.  Bite Maple Collection - July 16 at 9 am PT - This is a different date then the brand gave on their Instagram, so FYI!! Too Faced Sugar Pop Palette - End of July, around 7/27 KVD New Liquid Lipsticks - Potentially same date as US (July 14), but could be a day or two later. Will have more info the week of the 13th.  These will be available by this Thursday 7/16 as well as some of the new Metal Crush eyeshadows.    JEM (I know, I'm waiting with baited breath for this one too) - Tracking this one down after a special request from fellow Jem lover veronika23. The team is on it. KVD Studded Lip - 6 of the shades should go live at the same time as the US (around August 11), but 3 of the shades will go live later in August (Halo, Mercy, Solo)  Metal Crush Eyeshadows - confirming Restocks Spoiler (Highlight to read) Becca Champagne Pop will be back! I'm hearing next week but I will update this thread with a date when I have it.  Thursday 7/16 at 9am PT Becca Champagne Pop will be back! I'm hearing next week but I will update this thread with a date when I have it. Thursday 7/16 at 9am PT KVD Everlasting Lipsticks restock - I am hearing end of August, but will confirm Brands Spoiler (Highlight to read) Laura Mercier (all products) - July 9; I'll update with a time when I have it. Early AM PT, around 9 am. Laura Mercier (all products) - July 9; I'll update with a time when I have it. Early AM PT, around 9 am. St. Tropez - Coming back soon!  Drybar - TBC, but don't give up hope!  Omorovicza - Coming back! Target date is Fall (Sept) Ardency Inn - Coming Soon  Dr. Jart (except acne / SPF skus) - 8/27 PMD - Fall (Sept / Oct)  LaVanila - 8/27 (just deodorants, no fragrance or body lotion)   If you have a question about a new US release or LE product on the .ca site, post it below and I'll try to get you an answer!
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KatieBT HOST / HOST HOST / replied
@jeannie11 I hear this is coming back sometime next week :)  see post
When is the Tarte Make believe line going to be on Sephora Canada?
Hello. I see that the Tarte Make Believe brush sets have been available on Sephora Canada for a few days now, but the rest of the collection isn't available  (like the eye & cheek palette). It's been out for the USA site for a while now. When is it going to be available online for Canada?    Thanks.    
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Thanks for the suggestion! I posted over on the thread you told me about so hopefully someone will know something over there. see post
please add more options to the ingredient preferences search list!
so I've been on the hunt for moisturizers without silicone(anything ending with -cone or -oxane) in it and there's no option to be able to search that specific. I have to go through hundreds of items and look through ingredients tab (if provided) to know if one does/doesn't contain certain ingredients. It's really time consuming! not to mention quite a lot doesn't have ingredients list, and nowhere to find on the internet, like some dior products (don't know what the deal is). I like to know what I put on my face and it could prevent people from buying products with ingredients that they might be sensitive/allergic to.   same for hair products and makeup.   so please add silicone-free option to the 'ingredient preferences' list. I think it is really important. As well as pretrolatum/petrochemical/mineral oil-free.   Also please add more breakdown into moisturizers consistency/formulation/type. I saw oils, gel, lotion, cream, balm, etc all in 1 but there's no way to narrow it down to a specific consistency I want to find.   I hope someone who deals with the site read this and will be able to implement it soon enough.      
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sweet. I might have to check shoppers for korres then. Sephora Canada doesn't seem to have the brand anymore on the website. :/   I would love to be able to use oil. I... see post
2017 Spring Summer Found in the Wild
Posting all products that you see new on Sephora (though sometimes elsewhere as well).  I will heart all posts of something new.  Since the Spring collections are what is showing up, I started a new thread.  I might duplicate a few items from the past thread, sorry if I don't tag those who posted, but I don't want to cross tag just to note that you posted (and thanks for posting!!!).
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HALL OF FAMER shirleylin88 / HALL OF FAMER HALL OF FAMER / replied
from IG: theskinstudy looks like Drunk Elephant is creating a jelly cleanser!   see post
Play! By Sephora Subscription Box Review And Discussion
Share photos and reviews on your Sephora Play Subscription Boxes here. If you're looking for reviews on any other box, look here: -box-photo-sharing/td-p/973905    The subscription program is only offered by invitation at the moment. If you have not received an invite, you can join the waiting list here:    I do not have control over who receives invitations (whether they live in test cities or not), but I will edit this once the program opens to new groups.   If you want more information on the program or have questions not related to someone's box review, please visit this thread: y-SEPHORA-Invitation-FAQs/td-p/2124432
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This sounds very nice :D see post
Natural Love Palette
When will sephora receive the Natural Love eyeshadow palette from Too Faced? It comes out tomorrow, I'm too excited!!!
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diaaannee / RISING STAR / replied
that would suck really bad if it was only online.. imagine how many people would get it if it was in store too.  see post Site Issues
Hey BeautyTalkers,   We want to make sure you know that we are working to fix the site issues affecting for the past couple of weeks. Some of the fixes we are working to restore include 404 error messages and "All Brands" page access. While we work on these fixes, please try clearing your cache/cookies and updating your browsers for a better experience.    We're starting to see improvements and are hoping everything will be working properly in a timely manner. If you see any issues please report them below.    Thanks! Katie  
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Thank God, I thought I was the only one experiencing this... At first I thought maybe Chrome was the problem, so I went to Safari and it was fine. Then Safari started go... see post
Website Down
The website isnt working for mac users. Any Link that i click on redirects to a bad server page. 
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 Even private/incognito doesn't work on my mac.  Sephora website unavailable to me for a few weeks now.  I can post this but can't access loves list or search or purchas... see post error
Hi there, i would like to know what is going on with and safari? there's away an error
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Hi @mbadia + @Euradyce,    Sorry for the trouble! As @fatimamummy, we are currently working on this. Please visit the link provided or send me a pm if you need furth... see post
Sephora nano lip liners?
Are they being discontinued?  I see none of the ones on my loves list even exist any longer and I can nt even search for them?  I only find Sephora  lip liners to go. 
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NessaVL / FRESH FACE / replied
Do you know which of the new "lip liners to go" would be comparable (most similar) in color to the nano lip liner 13 belle beige?  see post
I would love to be able to organize my loves list
I would love if we would be able to create folders on our loves list to further organize. We could create multiple folders and name them whatever we wanted, that would be so useful and I'm completely sure others would agree!
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I was just thinking that today as I browsed my list. I'd love a frequently purchased, lusting after, and a only if it goes on sale section on my list. If Sephora were cl... see post
Newbie here
I just signed up to be a part of this community after 10 yrs of being a Sephora customer, & my very first post is a complaint about how AWFUL the new Sephora website is!!! When are they gonna get this squared away?!?!! It's been at least a week already! Grrrrrrrrr
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We are a fun bunch!  There is a pretty active Pet Paradise thread.    (momto3poodles ) (lol) see post
f all the brands they carriedI cant shop by Brand now?!?! WHY?!?!
I loved that Sephora had a drop down menu of all the brands they carry. I used to be able to select a brand and see all the products available. Why was that feature taken off the website?!?! Sometimes I end up finding (and buying) new products based on those searches because I like a particular brand so I want to see what else they offer and find great new products that I fall in love with. BRING THE BRAND SEARCH FEATURE BACK!!!!!!! Seriously!
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It's still there. You just click on the Sephora logo to bring you to the main page, scroll down, and use the menu on that page. see post
PLAY! by SEPHORA Invitation FAQs
PLAY! by SEPHORA has some exciting news to share with you. Starting in May 2016, we’re expanding PLAY! to the lower 48 states and giving our PLAY! boxes a makeover!   For those of you already on the waitlist as of April 8 th , 2016, we will be sending out invitations in waves until all available spots are filled. Invitations will be sent based on when you joined the waitlist. Spots are still limited, so please act quickly if you receive an invitation. As a reminder, when you receive your invitation to join, be sure to enter the same email address used to join the waitlist. If you don’t receive an invitation this time around, or you joined the waitlist after April 8th – don’t worry! As more spots open up each month, we’ll continue to send out invitations on a rolling, first come, first served basis.   If you would like to join the waitlist, please enter your email by visiting . You will be included in future months’ invitations.   Q: When will invites be sent out to people who are on the waitlist? A: The first wave of invitations for signup will be sent during mid-April 2016. They will continue to be sent out in monthly increments as the program grows.   Q: Where does PLAY! by SEPHORA ship? A: PLAY! by SEPHORA is currently only available in the U.S. and can ship to any address in the contiguous 48 states.   Q: If I do get an invite, am I guaranteed a box? A: Box quantities are limited each month. If you are invited to subscribe to PLAY! by SEPHORA, please redeem your invitation and claim your spot as soon as possible so that you don’t miss out on that month’s box.   Q: Will Canadians have an opportunity to subscribe? A: PLAY! by SEPHORA is not currently available in Canada; however, we will keep you posted on any plans for expansion.   Q: I am a US resident and do not live in one of the contiguous 48 states. When will PLAY! be available to me? A: We are currently exploring ways to expand our shipping capabilities to Alaska, Hawaii, Puerto Rico and US Military Bases. We'll be notifying clients as soon as we have an update and apologize for any inconvenience this has caused.   For more PLAY! by SEPHORA FAQs please visit the following link>
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Just had the same problem see post
The website is virtually unusable on Safari.
 Links go to 400 error pages, searches do not load, etc. Could not even access link to send an email. Can not shop on this site -- very frustrating.
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BEAUTY BUFF amillion3147 / BEAUTY BUFF BEAUTY BUFF / replied
I am very disappointed in them right now. I don't shop often but when I do I order online. I am on a mac and simply can not access the site. I see post
I am getting access denied when I want to edit my shopping cart. What do I do? Tried Google Chrome and it's happening there as well.
SIGHTSEER gaudyjezebel / SIGHTSEER SIGHTSEER / replied
If you're using Chrome, browse the site in Icognito mode. Either command + shift + n or click on 'file' in the top menu bar and select  'new icognito window'. It's the o... see post
Order still pending
I placed an order like 8 hours ago and it still says that it's pending. Is there any chance to confirm the credit card? Cause i need to get the order asap because it's present for my moms birthday.   Thanks in advice
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Hi @ninasagova,   @sabrinas is right! Our distribution center does not process orders placed over the weekend, so it should be processed and shipped out I expect tod... see post
Item cannot be shipped to the United States
Was purchasing some items online from my "loves list" and this is what I noticed; What? Why? Does this means it’s OOS definitively or it really cannot be shipped to USA?   I also notice the Marc Jacobs Skyliner eyeliner set disappeared from my “loves list” and I don’t see it online at Sephora. What does that mean? I see it on MJ site but not available now?   Is anyone else experiencing this?
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I have seen this on a number of items in my Loves also:    - Too Faced Candlelight shadow insurance primer in Champagne    - Peter Thomas Roth 10% Glycolic Acid Mois... see post
Did Sephora Stop Carrying the BECCA Perfect Skin Mineral Powder Foundation?
  I used to buy the  BECCA Perfect Skin Mineral Powder Foundation  from Sephora (in Shell) but it doesn't appear anywhere on the website now, though the majority of BECCA's other products do. Will it be coming back or is it discontinued from Sephora?      
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You an get it discounted on hautelook right now but usually their sales only last a few days see post
Nars Pop Life in Canada
Hi,   I'm trying to order Nars Pop Life Velvet Matte Lip Pencil. It seems to be permanent, and HBC here in Canada sells it, but it's not listed on the Velvet Matte page on the Canadian Sephora site. Is this not being sold on the Canadian Sephora site?   Thanks!
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Out of stock
It seem like a month since this item been out of stock. Just wondering if is item will ever be back: Josie Maran Whipped Aryan Oil Face Butter?? If not could someone please help me find another product once again. Sensitive skin.
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Promo codes
Dear customer support,  Why are the promo codes you can use online, only available for orders in the US? I live in Holland but I would love to use these codes. 
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Thank you for your reply.  see post
Live Chat
DISCLAIMER: SEPHORA DOES NOT HAVE HAVE A "LIVE CHAT" FEATURE.   It just dawned on me to wonder why Sephora doesn't have Live Chat for Customer Service and product/shade recommendations?  Bobbi Brown does.  MAC does.  Why behind the times Sephora? 
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Actually Sephora does have a live chat feature. Click on "contact us" at the bottom of the sephora website and then click on "Live Chat" (on the right hand side undernea... see post
Sephora deleting my negative review repeatedly
I have just submitted a negative review for a FOURTH time for the same product, as each one keeps getting removed for no apparent reason after it is posted.  Each review has been reworded when re-submitted, and I can see no reason why it would violate Sephora's terms.   This is completely abhorrent and despicable.  Sephora, where is your integrity?!!!!  If this fourth review is removed, I'll take my VIB Rouge self elsewhere and cease shopping here.  
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Mine's been deleted twice and the customer service says that there are MANY factors for the removal. That's the ANSWER!!! see post
Still sending all wrong samples
Thanks that's really sweet of you. I just want what I've asked for. Sephora is the only beauty company I have dealt with that is 100% unable to send me the samples I ask for. Today, I opened 2 more Sephora boxes and both had all 3 samples wrong and I immediately logged in and of course there they are, the samples I asked for, in living color, still in stock. I called the rouge line and once again was told that my distribution center doesn't carry the samples listed on the website. I consider this fraud. Your site should connect me to the samples available at my distribution center. It's simple if you want it to be and care about your customers. Also, if anyone has noticed, Sephora has stopped listing the samples you ask for on the invoice. Is this so you can get away with sending me crap that I didn't ask for and don't want? You are the only beauty co I have ordered from that doesn't send me the samples I ask for I can not for the life of me understand why you can't get it together and get it right. I live 30 miles from a "D" level store so going there is pointless which is why I order online and often only place an order for the promo and samples. The woman on the rouge line says you weren't bought out by another company so why has your service gone so far downhill? I'm just going to start returning orders that don't contain the correct samples if I log on and see they aren't out of stock because your website says subs will be made if out of stock so if you aren't out of it I'm simply going to start returning the orders and placing them with different companies that send correct samples. Maybe if I return enough orders you guys will do something to ensure I get the correct samples.
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While I can admit to purchasing an item specifically because I wanted a specific sample, I would still use whatever I purchased.  Sephora (or any other vendor) isnt obli... see post
Discount Codes for 15-20% off
Does Sephora do their 15-20% for VIB Rouge members in March? I am trying to remember what months they do those special discounts. I think I remember one last November but cannot remember when the other month is... Anyone else know? 
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Promotions aren't a given at Sephora. There has been a trend to give something each year, but for example, the friend/family promotion used to be more open and has chang... see post
With my last few shipments I noticed that Sephora started using OnTrac for rouge free three day shipping. I don't like the OnTrac online tracking system because it doesn't list an estimated delivery date. So how am I supposed to know if my package is.... on track?   If anyone has any advice on how to fix this, I would love to hear it.
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BEAUTY GURU franceslovesyou / BEAUTY GURU BEAUTY GURU / replied
Recently, my husband was outside walking the dogs when he watched the OnTrac truck drive past our house a couple of doors down, pull a rug from the back of the truck and... see post
long stay, smear resistant highlighter?
I'm looking for a natural looking highlighter that will stay all day and won't smear if i accidentally rub my face. any suggestions? I want to go with a powder but i'm open to anything.
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Hi devvsta,   Here are some long lasting highlighters I recommend:   BECCA Shimmering Skin Perfector® Liquid Highlighter I love this highlighter because it's s... see post
How can I see my previous reviews?
bump see post