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2017 Spring Summer Found in the Wild
Posting all products that you see new on Sephora (though sometimes elsewhere as well).  I will heart all posts of something new.  Since the Spring collections are what is showing up, I started a new thread.  I might duplicate a few items from the past thread, sorry if I don't tag those who posted, but I don't want to cross tag just to note that you posted (and thanks for posting!!!).
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HALL OF FAMER veronika23 / HALL OF FAMER HALL OF FAMER / replied
@pixiedust2  you are welcome! Let me know if you get it! see post
Play! By Sephora Subscription Box Review And Discussion
Share photos and reviews on your Sephora Play Subscription Boxes here. If you're looking for reviews on any other box, look here: http://community.sephora.com/t5/Hauls/Subscription -box-photo-sharing/td-p/973905    The subscription program is only offered by invitation at the moment. If you have not received an invite, you can join the waiting list here: http://www.sephora.com/play    I do not have control over who receives invitations (whether they live in test cities or not), but I will edit this once the program opens to new groups.   If you want more information on the program or have questions not related to someone's box review, please visit this thread: http://community.sephora.com/t5/Sephora-com/PLAY-b y-SEPHORA-Invitation-FAQs/td-p/2124432
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HALL OF FAMER niki172 / HALL OF FAMER HALL OF FAMER / replied
@emilyterrible73 435 has the dermablend powder in it that's translucent so it works with most skin tones. see post
OnTrac?
With my last few shipments I noticed that Sephora started using OnTrac for rouge free three day shipping. I don't like the OnTrac online tracking system because it doesn't list an estimated delivery date. So how am I supposed to know if my package is.... on track?   If anyone has any advice on how to fix this, I would love to hear it.
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BEAUTY BOSS franceslovesyou / BEAUTY BOSS BEAUTY BOSS / replied
Recently, my husband was outside walking the dogs when he watched the OnTrac truck drive past our house a couple of doors down, pull a rug from the back of the truck and... see post
Sephora Canada Site Product Update Thread
Hello Canadian BTers!   I'm starting this new thread to act as the official update location of new launches, LE products, and brands that are on coming to the US site but may be launching (and returning) to Sephora's Canadian site at a different time. There are a lot of changes happening in real time over here, and in the spirit of communication, this thread is to keep our BTers abreast of the information we have. This is not going to be everything, and could also be subject to change (and hopefully we won't need this thread forever), but we are working with the Canadian team to get as much information for you as we can.   That being said, we will only be using this thread to speak to dates and info about big upcoming launches, LE products, and brands that are on the US site and are coming to the Sephora.ca site. If you have  a question about any of these things, drop it here, and we will do our best to track down the answer for you.   I realize that you guys are feeling all of the feelings right now about the new warehouse move, but this thread is not a venting loop, nor is it a thread to deal with customer service issues (as I don't have any access to our order systems). We've got quite a few of those on the community already (for totes good reason), but I'd like to keep this specific thread informational, if possible.   Okay on to the info! Here's what I know (previous releases in spoiler):   New Launches / LE products Spoiler (Highlight to read) Kat Von D 5th Anniversary Tattoo liner - July 9 (will post time when I have it) Early am PT, around 9 am. Kat Von D 5th Anniversary Tattoo liner - July 9 (will post time when I have it) Early am PT, around 9 am. Spoiler (Highlight to read) Bite Opal Lipstick & Gloss - This is coming to .ca, but has not arrived at the warehouse yet. I will update this thread when I get a date.  Bite Opal Lipstick & Gloss - This is coming to .ca, but has not arrived at the warehouse yet. I will update this thread when I get a date.  Spoiler (Highlight to read) Spoiler (Highlight to read) Urban Decay Naked Smokey Palette - Will launch at the same time as the US site, July 12 Urban Decay Naked Smokey Palette - Will launch at the same time as the US site, July 12 Spoiler (Highlight to read) Bite Limited Edition Lip Lab 007 - July 15 at 9 am PT Bite Limited Edition Lip Lab 007 - July 15 at 9 am PT Spoiler (Highlight to read) Bite Maple Collection - July 16 at 9 am PT - This is a different date then the brand gave on their Instagram, so FYI!! Too Faced Sugar Pop Palette - End of July, around 7/27 KVD New Liquid Lipsticks - Potentially same date as US (July 14), but could be a day or two later. Will have more info the week of the 13th.  These will be available by this Thursday 7/16 as well as some of the new Metal Crush eyeshadows.  Bite Maple Collection - July 16 at 9 am PT - This is a different date then the brand gave on their Instagram, so FYI!! Too Faced Sugar Pop Palette - End of July, around 7/27 KVD New Liquid Lipsticks - Potentially same date as US (July 14), but could be a day or two later. Will have more info the week of the 13th.  These will be available by this Thursday 7/16 as well as some of the new Metal Crush eyeshadows.    JEM (I know, I'm waiting with baited breath for this one too) - Tracking this one down after a special request from fellow Jem lover veronika23. The team is on it. KVD Studded Lip - 6 of the shades should go live at the same time as the US (around August 11), but 3 of the shades will go live later in August (Halo, Mercy, Solo)  Metal Crush Eyeshadows - confirming Restocks Spoiler (Highlight to read) Becca Champagne Pop will be back! I'm hearing next week but I will update this thread with a date when I have it.  Thursday 7/16 at 9am PT Becca Champagne Pop will be back! I'm hearing next week but I will update this thread with a date when I have it. Thursday 7/16 at 9am PT KVD Everlasting Lipsticks restock - I am hearing end of August, but will confirm Brands Spoiler (Highlight to read) Laura Mercier (all products) - July 9; I'll update with a time when I have it. Early AM PT, around 9 am. Laura Mercier (all products) - July 9; I'll update with a time when I have it. Early AM PT, around 9 am. St. Tropez - Coming back soon!  Drybar - TBC, but don't give up hope!  Omorovicza - Coming back! Target date is Fall (Sept) Ardency Inn - Coming Soon  Dr. Jart (except acne / SPF skus) - 8/27 PMD - Fall (Sept / Oct)  LaVanila - 8/27 (just deodorants, no fragrance or body lotion)   If you have a question about a new US release or LE product on the .ca site, post it below and I'll try to get you an answer!
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HALL OF FAMER Mochapj / HALL OF FAMER HALL OF FAMER / replied
Hi @candacebt @KatieBT will Canada get this Drunk Elephant product?   http://www.sephora.com/t-l-c-sukari-babyfacial-P415777?skuId=1912385&icid2=products%20grid:p41577... see post
long stay, smear resistant highlighter?
I'm looking for a natural looking highlighter that will stay all day and won't smear if i accidentally rub my face. any suggestions? I want to go with a powder but i'm open to anything.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi devvsta,   Here are some long lasting highlighters I recommend:   BECCA Shimmering Skin Perfector® Liquid Highlighter I love this highlighter because it's s... see post
How can I see my previous reviews?
BEAUTY CELEB jinniferb / BEAUTY CELEB BEAUTY CELEB / replied
bump see post
Fall / Winter Found in the Wild 2016 (and Holiday Too!)
All that is new on the Sephora site posted in one thread. If I remember correctly, sometime around mid-to-late August early holiday and many fall items start showing up on the Sephora site. So this thread is a place to post all of the new items or brands showing up here (or elsewhere if you want)....updated for Fall and Winter 2016. I will miss most so if you see a new item please post it!!    
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HALL OF FAMER heartsmyface / HALL OF FAMER HALL OF FAMER / replied
I was able to buy it yesterday but it says it's coming soon now.  Dunno.   see post
can i return something without order summary??
I ordered online, but got a different shade than expected. I threw out the order summary on accident, but do i need it to return the item to a store?
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mspaigemarie / RISING STAR / replied
Thank you!! see post
how often does the website restock products?
olivialeone / FRESH FACE / replied
When will Sephora be restocking the kat von d brightening powder  see post
PLAY! by SEPHORA Invitation FAQs
PLAY! by SEPHORA has some exciting news to share with you. Starting in May 2016, we’re expanding PLAY! to the lower 48 states and giving our PLAY! boxes a makeover!   For those of you already on the waitlist as of April 8 th , 2016, we will be sending out invitations in waves until all available spots are filled. Invitations will be sent based on when you joined the waitlist. Spots are still limited, so please act quickly if you receive an invitation. As a reminder, when you receive your invitation to join, be sure to enter the same email address used to join the waitlist. If you don’t receive an invitation this time around, or you joined the waitlist after April 8th – don’t worry! As more spots open up each month, we’ll continue to send out invitations on a rolling, first come, first served basis.   If you would like to join the waitlist, please enter your email by visiting www.sephora.com/play . You will be included in future months’ invitations.   Q: When will invites be sent out to people who are on the waitlist? A: The first wave of invitations for signup will be sent during mid-April 2016. They will continue to be sent out in monthly increments as the program grows.   Q: Where does PLAY! by SEPHORA ship? A: PLAY! by SEPHORA is currently only available in the U.S. and can ship to any address in the contiguous 48 states.   Q: If I do get an invite, am I guaranteed a box? A: Box quantities are limited each month. If you are invited to subscribe to PLAY! by SEPHORA, please redeem your invitation and claim your spot as soon as possible so that you don’t miss out on that month’s box.   Q: Will Canadians have an opportunity to subscribe? A: PLAY! by SEPHORA is not currently available in Canada; however, we will keep you posted on any plans for expansion.   Q: I am a US resident and do not live in one of the contiguous 48 states. When will PLAY! be available to me? A: We are currently exploring ways to expand our shipping capabilities to Alaska, Hawaii, Puerto Rico and US Military Bases. We'll be notifying clients as soon as we have an update and apologize for any inconvenience this has caused.   For more PLAY! by SEPHORA FAQs please visit the following link> http://www.sephora.com/play-faqs
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Debbieoc / FRESH FACE / replied
Thank You  I think you just invited me to Play by Sephora. I hope that it's true. see post
Order cancelled
My order was cancelled due to an "" Unsuccessful Authorization"", but they still charge my credit card. how long does it take now to refund the amount that they charged???? 
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Juliec14, I'll be happy to check on this for you and will send you a message with more information.  see post
Live Chat
DISCLAIMER: SEPHORA DOES NOT HAVE HAVE A "LIVE CHAT" FEATURE.   It just dawned on me to wonder why Sephora doesn't have Live Chat for Customer Service and product/shade recommendations?  Bobbi Brown does.  MAC does.  Why behind the times Sephora? 
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Glitzandglammxx / RISING STAR / replied
what product can I use to lighten the lips ?    see post
Why does Sephora suddenly think I live in Canada?
I was browsing the Sephora site and I don't know what happened, but suddenly I have a Canadian flag near my basket and I don't know how to get rid of it.  I don't live in Canada and I'm not shipping to Canada, but the website insists that I'm in Canada.  How can I change this?
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BEAUTY BOSS ghrelin / BEAUTY BOSS BEAUTY BOSS / replied
Thanks for the help!     Also, amusingly enough, I woke up with five inches of snow on the ground and it was still coming down.  This must be a sign that I need to mov... see post
Did Sephora Stop Carrying the BECCA Perfect Skin Mineral Powder Foundation?
  I used to buy the  BECCA Perfect Skin Mineral Powder Foundation  from Sephora (in Shell) but it doesn't appear anywhere on the website now, though the majority of BECCA's other products do. Will it be coming back or is it discontinued from Sephora?      
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BEAUTY BRAINIAC nicolemorrian / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
hi, are there any updates on this? I really love this foundation too and would like to repurchase :( see post
boxing day
wat is the special sale for boxing day
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BEAUTY BOSS Stephaloves / BEAUTY BOSS BEAUTY BOSS / replied
Lol .... Sephora keeps us guessing .... drives me personally nuts  see post
How do I access all of the reviews I've left in the past?
I wanted to find some of the old reviews I've left on products but I can find out how. The only way I can think of is scrolling through the endless reviews to find mine. Can anyone relate or help? 
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HALL OF FAMER Kay522 / HALL OF FAMER HALL OF FAMER / replied
If you go to your BT profile (just click on your username or picture) and scroll towards the bottom there is a section for your product reviews. :) see post
NUDE Skincare
I see that a lot of the NUDE Skincare products are in the sale section. I LOVE this line! Are the products being discontinued/no longer carried by Sephora, or are they just being rolled out in different packaging?
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HALL OF FAMER Haleyhale / HALL OF FAMER HALL OF FAMER / replied
Whole range of Nude skincare in the sale section (Canada) ! They have the beloved cleansing jelly and I know some love the oil as well! Hurry, quick!  see post
I had returned 2 orders by mail and it said that they received it on Dec. 6. When will I get my money back?
HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
During this time of year returns can take a full month to be processed. see post
If a product you bought went on sale
Are buyers eligible for money back if a product they bought at full price suddenly goes on sale?
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BEAUTY GURU CheerMomma / BEAUTY GURU BEAUTY GURU / replied
@Sonny4President if they give you any hassle simply return it and then repurchase another at the sale price.  see post
Can someone help me connect my beauty insider card to my online?
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Kaffytran,   Sure! I'll send you a PM now. see post
CYBER MONDAY????????
TODAY IS CYBER MONDAY BUT NOT AT SEPHORA APPARENTLY
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BEAUTY WHIZ galaapple / BEAUTY WHIZ BEAUTY WHIZ / replied
If you can wait a few days, this is coming up:   http://community.sephora.com/t5/Beauty-Insider/December-Loyalty-Rewards-15-25-Off/td-p/2618517 see post
how many digits the zip code the shipping address need?
BEAUTY BRAINIAC molopita / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
thank you!!   see post
How do I see reviews for products I have written? I cannot find my reviews anywhere!
HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
 click your avatar see post
Sephora live chat
It seems this feature is not working...can anyone assist me?
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
It's still 7am in California, it opens at 8 :) see post
VIB Rouge can't purchase during the VIB sale?
One of my orders from the Rouge sale was cancelled but I figured I could just purchase the things I missed out on during the VIB sale. I thought as a Rouge member you got the perks of the VIB status as well but the code will not work for me because I am a VIB ROUGE. Is there anything that can be done for this?
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HALL OF FAMER veronika23 / HALL OF FAMER HALL OF FAMER / replied
If an item was OOS during the rouge sale you can call in your order. They should apply the discount.  They might also accept that in store. It's the only way Rouge get t... see post
Color IQ 3Y07
I e-mailed customer service last week, but I didn't hear back from anyone, so I will try here.   My color IQ is 3Y07, but it doesn't show all the brands for my shade. I am interested in the Hourglass Oil-free mattifying foundation, but nothing comes up for color IQ for that product. Does that mean there's just no similar match?
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sjbachani / FRESH FACE / replied
At the local sephora store, they matched me to 3Y07 also, and they matched the Golden hourglass foundation. When I tried it on my face, it was too dark, so we went down ... see post
Finding My Review
How do I find a review that I made?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Kristazia,   Just FYI I've moved your post from Ask the Experts to the .com board :)   And starsandbucks is totally right! Just view your BT profile and you'l... see post
Birthday Gift
My birthday was yesterday and I never got a notification about my free gift... Can I still get it ?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jenny,   Yes of course! You don't need any kind of mail voucher or email to redeem the gift. As the others have indicated you can either pick it up from a store o... see post
Upset
Just got into my profile to change my payment information and minutes after received an email saying my updates were done, later another email arrived saying that my account was canceled. I'm so mad. I want my suscription back because I waited more than 4 months to get in and now suddenly you Just put me out. Also now I'm again on the waitlist. This is not fair. Someone of your custumer service reply to me saying that my payment did not came trough wich is not true because I have my bank card report where I see the sephora charge, also in my sephora account I could see the order number for november box. Please I need more than a ""Sorry"" because I have been a suscriber for at least 5 months and was on waitlist for 4 and dont want to wait so much again after being in the sephoraplay suscription. Thank you for your help.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi there, I recently sent you a PM about your subscription! see post
The Tempting Ten
Will the Sephora Favorites: "The Tempting Ten" restock? 
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BEAUTY BOSS Meesh123 / BEAUTY BOSS BEAUTY BOSS / replied
I picked this one up in my Sephora inside jcpenney recently and they had a bunch of them. I'd be happy to help a fellow BTer and pick it up for you if anyone needed.  see post