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Sephora Canada Site Product Update Thread
Hello Canadian BTers!   I'm starting this new thread to act as the official update location of new launches, LE products, and brands that are on coming to the US site but may be launching (and returning) to Sephora's Canadian site at a different time. There are a lot of changes happening in real time over here, and in the spirit of communication, this thread is to keep our BTers abreast of the information we have. This is not going to be everything, and could also be subject to change (and hopefully we won't need this thread forever), but we are working with the Canadian team to get as much information for you as we can.   That being said, we will only be using this thread to speak to dates and info about big upcoming launches, LE products, and brands that are on the US site and are coming to the Sephora.ca site. If you have  a question about any of these things, drop it here, and we will do our best to track down the answer for you.   I realize that you guys are feeling all of the feelings right now about the new warehouse move, but this thread is not a venting loop, nor is it a thread to deal with customer service issues (as I don't have any access to our order systems). We've got quite a few of those on the community already (for totes good reason), but I'd like to keep this specific thread informational, if possible.   Okay on to the info! Here's what I know (previous releases in spoiler):   New Launches / LE products Spoiler (Highlight to read) Kat Von D 5th Anniversary Tattoo liner - July 9 (will post time when I have it) Early am PT, around 9 am. Kat Von D 5th Anniversary Tattoo liner - July 9 (will post time when I have it) Early am PT, around 9 am. Spoiler (Highlight to read) Bite Opal Lipstick & Gloss - This is coming to .ca, but has not arrived at the warehouse yet. I will update this thread when I get a date.  Bite Opal Lipstick & Gloss - This is coming to .ca, but has not arrived at the warehouse yet. I will update this thread when I get a date.  Spoiler (Highlight to read) Spoiler (Highlight to read) Urban Decay Naked Smokey Palette - Will launch at the same time as the US site, July 12 Urban Decay Naked Smokey Palette - Will launch at the same time as the US site, July 12 Spoiler (Highlight to read) Bite Limited Edition Lip Lab 007 - July 15 at 9 am PT Bite Limited Edition Lip Lab 007 - July 15 at 9 am PT Spoiler (Highlight to read) Bite Maple Collection - July 16 at 9 am PT - This is a different date then the brand gave on their Instagram, so FYI!! Too Faced Sugar Pop Palette - End of July, around 7/27 KVD New Liquid Lipsticks - Potentially same date as US (July 14), but could be a day or two later. Will have more info the week of the 13th.  These will be available by this Thursday 7/16 as well as some of the new Metal Crush eyeshadows.  Bite Maple Collection - July 16 at 9 am PT - This is a different date then the brand gave on their Instagram, so FYI!! Too Faced Sugar Pop Palette - End of July, around 7/27 KVD New Liquid Lipsticks - Potentially same date as US (July 14), but could be a day or two later. Will have more info the week of the 13th.  These will be available by this Thursday 7/16 as well as some of the new Metal Crush eyeshadows.    JEM (I know, I'm waiting with baited breath for this one too) - Tracking this one down after a special request from fellow Jem lover veronika23. The team is on it. KVD Studded Lip - 6 of the shades should go live at the same time as the US (around August 11), but 3 of the shades will go live later in August (Halo, Mercy, Solo)  Metal Crush Eyeshadows - confirming Restocks Spoiler (Highlight to read) Becca Champagne Pop will be back! I'm hearing next week but I will update this thread with a date when I have it.  Thursday 7/16 at 9am PT Becca Champagne Pop will be back! I'm hearing next week but I will update this thread with a date when I have it. Thursday 7/16 at 9am PT KVD Everlasting Lipsticks restock - I am hearing end of August, but will confirm Brands Spoiler (Highlight to read) Laura Mercier (all products) - July 9; I'll update with a time when I have it. Early AM PT, around 9 am. Laura Mercier (all products) - July 9; I'll update with a time when I have it. Early AM PT, around 9 am. St. Tropez - Coming back soon!  Drybar - TBC, but don't give up hope!  Omorovicza - Coming back! Target date is Fall (Sept) Ardency Inn - Coming Soon  Dr. Jart (except acne / SPF skus) - 8/27 PMD - Fall (Sept / Oct)  LaVanila - 8/27 (just deodorants, no fragrance or body lotion)   If you have a question about a new US release or LE product on the .ca site, post it below and I'll try to get you an answer!
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HALL OF FAMER AmdSeph / HALL OF FAMER HALL OF FAMER / replied
@KatieBT   Will we be getting back:   Master Palette By Mario? Estee Edit  Guest Editor Skincare Picks Go Glow?     see post
Fall / Winter Found in the Wild 2016 (and Holiday Too!)
Until @TheSocialQuota wants to take this over again I'm going to keep the "Found in the Wild" thread going. All that is new on the Sephora site posted in one thread. If I remember correctly, sometime around mid-to-late August early holiday and many fall items start showing up on the Sephora site. So this thread is a place to post all of the new items or brands showing up here (or elsewhere if you want)....updated for Fall and Winter 2016. I will miss most so if you see a new item please post it!!    
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HALL OF FAMER itscarin / HALL OF FAMER HALL OF FAMER / replied
I was super annoyed with them when they kept pulling this OOS business only to come back in stock a few days later.  They're doing the same thing with their vintage pack... see post
CYBER MONDAY????????
TODAY IS CYBER MONDAY BUT NOT AT SEPHORA APPARENTLY
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BEAUTY WHIZ galaapple / BEAUTY WHIZ BEAUTY WHIZ / replied
If you can wait a few days, this is coming up:   http://community.sephora.com/t5/Beauty-Insider/December-Loyalty-Rewards-15-25-Off/td-p/2618517 see post
how many digits the zip code the shipping address need?
molopita / FRESH FACE / replied
thank you!!   see post
How do I see reviews for products I have written? I cannot find my reviews anywhere!
HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
 click your avatar see post
Play! By Sephora Subscription Box Review And Discussion
Share photos and reviews on your Sephora Play Subscription Boxes here. If you're looking for reviews on any other box, look here: http://community.sephora.com/t5/Hauls/Subscription -box-photo-sharing/td-p/973905    The subscription program is only offered by invitation at the moment. If you have not received an invite, you can join the waiting list here: http://www.sephora.com/play    I do not have control over who receives invitations (whether they live in test cities or not), but I will edit this once the program opens to new groups.   If you want more information on the program or have questions not related to someone's box review, please visit this thread: http://community.sephora.com/t5/Sephora-com/PLAY-b y-SEPHORA-Invitation-FAQs/td-p/2124432
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BEAUTY MASTER Sihara / BEAUTY MASTER BEAUTY MASTER / replied
Anybody else not receive their box this month? 😒 Happy Thanksgiving 🦃🍻❤️ see post
Sephora live chat
It seems this feature is not working...can anyone assist me?
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
It's still 7am in California, it opens at 8 :) see post
OnTrac?
With my last few shipments I noticed that Sephora started using OnTrac for rouge free three day shipping. I don't like the OnTrac online tracking system because it doesn't list an estimated delivery date. So how am I supposed to know if my package is.... on track?   If anyone has any advice on how to fix this, I would love to hear it.
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HALL OF FAMER annypoo / HALL OF FAMER HALL OF FAMER / replied
Some of the boxes I've received via OnTrac looks so beaten up..  see post
PLAY! by SEPHORA Invitation FAQs
PLAY! by SEPHORA has some exciting news to share with you. Starting in May 2016, we’re expanding PLAY! to the lower 48 states and giving our PLAY! boxes a makeover!   For those of you already on the waitlist as of April 8 th , 2016, we will be sending out invitations in waves until all available spots are filled. Invitations will be sent based on when you joined the waitlist. Spots are still limited, so please act quickly if you receive an invitation. As a reminder, when you receive your invitation to join, be sure to enter the same email address used to join the waitlist. If you don’t receive an invitation this time around, or you joined the waitlist after April 8th – don’t worry! As more spots open up each month, we’ll continue to send out invitations on a rolling, first come, first served basis.   If you would like to join the waitlist, please enter your email by visiting www.sephora.com/play . You will be included in future months’ invitations.   Q: When will invites be sent out to people who are on the waitlist? A: The first wave of invitations for signup will be sent during mid-April 2016. They will continue to be sent out in monthly increments as the program grows.   Q: Where does PLAY! by SEPHORA ship? A: PLAY! by SEPHORA is currently only available in the U.S. and can ship to any address in the contiguous 48 states.   Q: If I do get an invite, am I guaranteed a box? A: Box quantities are limited each month. If you are invited to subscribe to PLAY! by SEPHORA, please redeem your invitation and claim your spot as soon as possible so that you don’t miss out on that month’s box.   Q: Will Canadians have an opportunity to subscribe? A: PLAY! by SEPHORA is not currently available in Canada; however, we will keep you posted on any plans for expansion.   Q: I am a US resident and do not live in one of the contiguous 48 states. When will PLAY! be available to me? A: We are currently exploring ways to expand our shipping capabilities to Alaska, Hawaii, Puerto Rico and US Military Bases. We'll be notifying clients as soon as we have an update and apologize for any inconvenience this has caused.   For more PLAY! by SEPHORA FAQs please visit the following link> http://www.sephora.com/play-faqs
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HALL OF FAMER JenBlush / HALL OF FAMER HALL OF FAMER / replied
Yes! and you get points too! :) see post
VIB Rouge can't purchase during the VIB sale?
One of my orders from the Rouge sale was cancelled but I figured I could just purchase the things I missed out on during the VIB sale. I thought as a Rouge member you got the perks of the VIB status as well but the code will not work for me because I am a VIB ROUGE. Is there anything that can be done for this?
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HALL OF FAMER veronika23 / HALL OF FAMER HALL OF FAMER / replied
If an item was OOS during the rouge sale you can call in your order. They should apply the discount.  They might also accept that in store. It's the only way Rouge get t... see post
Color IQ 3Y07
I e-mailed customer service last week, but I didn't hear back from anyone, so I will try here.   My color IQ is 3Y07, but it doesn't show all the brands for my shade. I am interested in the Hourglass Oil-free mattifying foundation, but nothing comes up for color IQ for that product. Does that mean there's just no similar match?
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sjbachani / FRESH FACE / replied
At the local sephora store, they matched me to 3Y07 also, and they matched the Golden hourglass foundation. When I tried it on my face, it was too dark, so we went down ... see post
Finding My Review
How do I find a review that I made?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Kristazia,   Just FYI I've moved your post from Ask the Experts to the .com board :)   And starsandbucks is totally right! Just view your BT profile and you'l... see post
Birthday Gift
My birthday was yesterday and I never got a notification about my free gift... Can I still get it ?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jenny,   Yes of course! You don't need any kind of mail voucher or email to redeem the gift. As the others have indicated you can either pick it up from a store o... see post
Upset
Just got into my profile to change my payment information and minutes after received an email saying my updates were done, later another email arrived saying that my account was canceled. I'm so mad. I want my suscription back because I waited more than 4 months to get in and now suddenly you Just put me out. Also now I'm again on the waitlist. This is not fair. Someone of your custumer service reply to me saying that my payment did not came trough wich is not true because I have my bank card report where I see the sephora charge, also in my sephora account I could see the order number for november box. Please I need more than a ""Sorry"" because I have been a suscriber for at least 5 months and was on waitlist for 4 and dont want to wait so much again after being in the sephoraplay suscription. Thank you for your help.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi there, I recently sent you a PM about your subscription! see post
how often does the website restock products?
BEAUTY BRAINIAC TahitiBDCA / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
Does anyone know when Sephora will be restocking  "Lip Facial Lip Scrub" from Tarte?     Thank you!! :)  see post
The Tempting Ten
Will the Sephora Favorites: "The Tempting Ten" restock? 
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BEAUTY BOSS Meesh123 / BEAUTY BOSS BEAUTY BOSS / replied
I picked this one up in my Sephora inside jcpenney recently and they had a bunch of them. I'd be happy to help a fellow BTer and pick it up for you if anyone needed.  see post
Lesser Known Products
Hi! I always feel like there must be hundreds of products on the Sephora site that just never see. Does anybody know some really awesome less known brands/products?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
@arielaaaaaaaa, you should!! If you try out any of their products, let me know! I'm curious to know what you think :) Any lesser known brand/products you've come across ... see post
Did Sephora Stop Carrying the BECCA Perfect Skin Mineral Powder Foundation?
  I used to buy the  BECCA Perfect Skin Mineral Powder Foundation  from Sephora (in Shell) but it doesn't appear anywhere on the website now, though the majority of BECCA's other products do. Will it be coming back or is it discontinued from Sephora?      
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BEAUTY WHIZ poppit / BEAUTY WHIZ BEAUTY WHIZ / replied
Hey @keelybt, do you have any further updates on this? I'm still not seeing it on the site, and now when I look anywhere online it's super limited in availability. Is it... see post
ABH Modern Renaissance
When will Sephora be restocking this palette? It's sold out everywhere I've been able to check.
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HALL OF FAMER gongju87 / HALL OF FAMER HALL OF FAMER / replied
The quality of her shadows just gets better and better! I bought 2 of the Mario Master Palette...the pigmentation is out of the world on that one! Imp hoping the MR is s... see post
Can you access your reviews left on Sephora? Where do you find them?
I'm trying to find all the reviews I've l left for past products, anyone on here familiar with how to access your reviews?
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BEAUTY MAVEN EstherGrace / BEAUTY MAVEN BEAUTY MAVEN / replied
Yeah I'm currently struggling with this.  see post
Live Chat
DISCLAIMER: SEPHORA DOES NOT HAVE HAVE A "LIVE CHAT" FEATURE.   It just dawned on me to wonder why Sephora doesn't have Live Chat for Customer Service and product/shade recommendations?  Bobbi Brown does.  MAC does.  Why behind the times Sephora? 
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Analy44 / FRESH FACE / replied
Hello, Does sephora offer freelance make up artist services?   see post
Suggestion to cut the Spam threads: Don't allow links in title
Here's a suggestion to the BT mods to cut down on the spam threads: suppress the ability to put links in the title of the post. I can't think of one thread on BT that someone has started that had a link in a title that wasn't spam. Most of the regulars on BT use the body of the post to add a link, and even then, most people try to follow Sephora community guidelines regarding links. Just a suggestion...
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BEAUTY PRO NatalieeBT / BEAUTY PRO BEAUTY PRO / replied
Hi @DiVWA,   Thank you for your feedback! We'll definitely pass this along to the appropriate team so they can take it into consideration when making improvements to... see post
Say What?! The Sephora Misrepresentation Thread
  
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HALL OF FAMER ValentineNicole / HALL OF FAMER HALL OF FAMER / replied
Potentially the world's largest eyeshadow pallete?   New KVD MetalMatte Eyeshadow palette:   http://www.sephora.com/metalmatte-eyeshadow-palette-P412343?skuId=184845... see post
basket and shopping website keeps refreshing?
The last week my sephora pages and basket keep refreshing, making it impossible to shop. Beauty talk seems unaffected. Is anyone else experiencing this or is something wrong with my chrome browser or computer?
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
Does it only happen on this computer? Have you tried another browser on this computer? Same result? see post
Captions for How-Tos
I am a deaf individual and I have been struggling to understand Sephora How-To videos. There are some things I need to learn regarding my make up. I wonder if its possible to have those videos captioned?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Ntingler, Thank you for the suggestion! I will definitely forward this feedback to our YouTube team. see post
Sephora pulling down low reviews of Pat McGrath products
I got the Pat McGrath Flesh 2 online within 5 minutes of it going live and it arrived in the mail 2 days later. I tried it, was impressed, realized the colour was a near perfect dupe for a lipstick I already owned, and after wearing the product, discovered I didn't like how this matte lipstick wore on me throughout the day. I was ready to keep it because jeez, it's Pat McGrath, but realized it would be silly since I basically owned this same colour in a formula I liked better.   When I went to post my review, I discovered several others had posted 1 and 2 star reviews of the product, also finding that the matte wear on it wasn't impressive compared to (surprise surprise) Kat Von D products. In fact, I noticed that Flesh 2 is a near  perfect  dupe for Kat Von D Cathedral, and mentioned this in my review. Kat Von D doesn't market her Cathedral shade as a Fleshy nude shade, and so I thought I my public PSA that Flesh 2 pulled really dark on NC20 skin could be helpful.   Nowhere in Sephora's review guidelines do they say you can't make brand comparisons like this. Sephora only specifies that you can't link to non-Sephora websites. This implies that if I wanted to, I could even link  to the Cathedral lippie bullet in my Pat McGrath review,. See here for Sephora policy on writing reviews:    Write a Review When writing your reviews, be sure to keep it clean. (No obscenities, discriminatory language, spam content, or critical comments about other reviews or reviewers.) Please don't include personal contact information or non-Sephora URLs. We recommend that you focus on the product and include details about what you like or dislike about it.         I know there are some really awesome Hall of Famers here much more familiar with Sephora and the history of discussing their policies and community policing. Is this kind of brand policing a known fact? If it isn't stated in Sephora's policies then why is this kind of censorship permitted? It really makes me worry about trusting the rating of products I buy on Sephora if Sephora is policing low rating reviews and removing them. I was never informed my review was censored. I noticed that my review and every other 1 star review that was already there when I posted my review was gone today when I checked back on the Oldest Posted reviews for this product. That means that by my count, just from what I witnessed on September 9th, the number of 1 and 2 star reviews should be  double  what they are right now.
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HALL OF FAMER Yuumei / HALL OF FAMER HALL OF FAMER / replied
I have realized a couple of times that if I don't get the confirmation notice that says something like "You're a rock star!" after I try to post my review, it doesn't po... see post
Is Sephora making you have rage ?
I am usually a very calm and reserved person .....with of course a love for the finer things in life ....such as makeup lol  However ....as I look for a good deal on the Sephora site in the 'sale' section ....every item that has some sort of appeal is always oos or ....not available ...please Sephora do not taunt us anymore .....I rather be Obliviant to things then live with the dread of....what if I just came 1 minute sooner ....could I have the chance to score this product .....and don't get me started with this reward bizarre .....Sephora claims to put new rewards between 9-5, two times a week .....I don't see the big deal ....when there is only 20-100 in stock .....like what the hell is that .....!  Sorry for my rant .... please feel free to express your pain .....or rage here 
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HALL OF FAMER itscarin / HALL OF FAMER HALL OF FAMER / replied
Woah.........  That escalated quickly........ 😂 see post
Review mess up
Recently I received 3 Makeup Forever Lipsticks in a VoxBox from Influenster to try and review. I came on and tried to write a review as they had asked me. I wrote my review, but it never game me the box to check that it was a gift from Makeup Forever. Now I can't figure out how to edit or get it to allow me to mark as received as a gift. Any suggestions? 
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Joesgirl21, You aren't able to edit it, but I will remove it for you and you can post it again. You can find the box to check " I received this product as a free sam... see post
Tarteist Lip Liner Deluxe Sample
I recently ordered the Tarteist Lip Liner Deluxe Sample in Latergram, but when I received it, it came in a little ziplock bag with a barcode on it. Is this normal? Did this happen to anyone else?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Ipsy, Yes, that's normal! Hope you enjoy the liner.  That's one of my favorites :) see post