Ok BT, what did you find today? Sticky plug to a FABULOUS thread. Found a Deal ? Post it here - http://community.sephora.com/t5/Hauls/Deals-too-go od-to-pass-Up/td-p/1513386 Feel free to post if you find something from your favorite brand. Link to the item, and let us know the price, and brief description so that folks can at a glance decide if they want to clickie to <3 Love or $$ Buy. ^-^ Most new items get listed on Tuesday evenings through Wednesday. Here is the retired thread in case you wanted to reference something. http://community.sephora.com/t5/Sephora-com/Found- in-the-Wild-quot-New-quot/td-p/1668202 I've edited out the brands since I'm doing my best to check everything. This is a tad more difficult with very established and broad brands like Estee Lauder, Clinique, and Bobbi Brown that have deep selections for colors. Your help in spotting anything new is appreciated!
DISCLAIMER: SEPHORA DOES NOT HAVE HAVE A "LIVE CHAT" FEATURE. It just dawned on me to wonder why Sephora doesn't have Live Chat for Customer Service and product/shade recommendations? Bobbi Brown does. MAC does. Why behind the times Sephora?
I was excited to place an order with using the new "Flash-2-Day" service I've purchased, since I needed a new foundation for an event for this weekend. But to my unpleasant surprise, the so called "promised" delivery date got changed after I placed the order for no reason! That was not what I was expecting and I could have just planned something else if I knew it would arrive late. I followed all the rules, the order was definitely placed before 3 pm (EST) , so I'm not sure why this happened and was very disappointed. Weather was great, so definitely not due to that reason. This beats out the purpose of getting the new Flash 2 Day service and feels like it's not guaranteed even if you follow all the rules. The worst thing is customer service only replied back with scripted response and said I should have placed the order before 12pm if I wanted it shipped on time. WHAT?! The site clearly said order by 3pm on the advertisement when you click on "Flash 2 Day Shipping" (example: have it arrive on a Friday when you place an order on Wednesday by 3pm) Even though Flash 2 Day Shipping is only $10 for a year, just lower your expectation. Low price for low commitment on Sephora's end it looks like. Better off buying from the store or else where if you need it fast and on time.
It says 'Omega Cleansing Jelly' but when it's in my bag it says 'Perfect Cleansing Nourishing Oil', so I'm wondering what I'll get. Has anyone gotten this sample yet? I'm not interested in the oil, thought I'd try the jelly, which sounds kinda weird, just because it was there. But now I'm 'invested' in it-I HATE it when I don't get what ordered! That happened with my last order, when I didn't get the Origins Gin-Zing or the Tatcha oil, but instead got 2 very random samples. And it's not like Sephora throws in anything extra to make up for it, or even just for good customer service! I mean, so much for being VIB or Rouge! Sorry, Sorry. Didn't mean to go into a rant, but it's 2 in the morning, and it got me annoyed. Thanks for letting me vent.
If anyone hasn't noticed, at least here in the Bay Area, some Sephoras are going through renovations. Predominately these locations are in outdoor malls. Let's put a list of renovating Sephoras here to have others know if there are any product limitations or smaller stores. It hasn't affected my shopping experience though. Jenn's observations: Walnut Creek, CA Broadway Plaza San Francisco, CA Powell St- temporarily moved to SF Westfield Mall
I don't know why this annoys me, but some of the few times I actually write reviews people select "no" that my review wasn't helpful. I stay on topic, give my honest opinion and even how I personally use the product and still you review readers are not satisfied. Lol. Anyone else have a silly pet peeve about Sephora or Sephora.com?
I have a rant. It's not about BT, but about the sephora.com product pages' Q&A section. For some inexplicable reason, I keep opening the Q&As looking for answers to my questions, then getting sucked in by all the other questions. Then I get irrationally irritated by the answers, but keep reading instead of closing them. Then I get sucked into answering questions too. There are many things I see over and over again that irritate me to no end, and I needed to blow off some steam… So, knowing full well I'll probably get blowback, here goes nothing: 1. Does no one read the other answers before asking a question? You see page after page of people asking the same question, including the ones highlighted when you first open the section for having the most helpful answers. I understand the same questions being repeated in BT because there are so many pages and posts to sift through - but the Q&A minimizes answers and even the products with the most questions don't really have that many pages, and even fewer unique questions. There is also a search function. I also understand that questions aren’t posted instantly, so a few people could theoretically ask the same question without the answer already being there, but I’ve never had a question take more than a few hours to post (not the 72 it says), and I don’t believe for 1 second you can get 7 pages of literally the same question from different people (true story!) in that amount of time. Or that a question with 0 answers is one posted while the same question with 8 answers, each with multiple votes, was in limbo. 2. Don't ask for the ingredients when they are already listed on the product page. They aren't always, so then it makes sense to ask for them. But when the full list is right there at the top of the page, under the tab named "ingredients," it just proves you didn't bother to read the page first. This is most irritating for new products, when you know the ingredients were listed on the page right from the start. This also goes along the same lines as asking the same question over and over again, because it's usually the most commonly overasked & answered question. I understand that you didn't know about the tabs, but you can't say you didn't see the already answered question, first on the page, with multiple answers of full ingredients lists. 3. Asking "Is this x-free?" when it's in bullet point form, under the bolded heading “What it is formulated WITHOUT,” in the default description. You really didn't read this page before asking the question. Again, not all pages have this, or didn’t back when the questions section was introduced, so it's understandable that you have/had to ask... but, seriously, don't ask a new question when the answer is already there! It’s not as blatantly stupid, but asking “Is this x-free?” when there is already a complete list of very simple ingredients, and “x” is not one of them, is marginally irritating (such as asking if there is oil, parabens, bismuth or soy in a product explicitly described as 100% silica). It’s not irritating when there is a long list of fancy words, or the scientific names of ingredients are not their common names, or when “x” is actually a category so multiple ingredients apply. What is blatantly stupid is asking “I know this says it’s 100% “x,” but can anyone tell me what else is in it?” (again, true story) 4. My biggest pet peeves, really, come in the answers. The absolute single worst one is the response, "I have no idea." IF YOU HAVE NO IDEA, JUST DON'T ANSWER THE QUESTION!!! 5. In response to the question, "Is [this] better than [that]?": (actual quote) "100% YES it is better. I haven’t personally tried [that] but..." FOR THE LOVE OF GOD, REALLY??? Don't give answers to comparison questions when you haven't tried both products! Your opinion may matter elsewhere, but it is not relevant here. 6. The most irritating to me personally, are the ones that give wrong scientific information based on what they've "heard" or read posted online by scaremongers and not fact-checked (or even read the comments on their post where the real facts are often posted by someone calling them out). Or, worse, people who post a relevant job title to lend credence, but then post misinformation in their post. I actually have a background in Life Sciences, concentration in Pharmacology & Toxicology, so I not only have some scientific knowledge, I spent a lot of time in school learning how to find correct information that I don't know, and how to fact-check studies and advertising, which I also learned you absolutely must do. When someone says, "I'm an RN and yes, X is harmful," but X isn't actually the ingredient in the product, that's even worse than, "Yes, I've heard it's harmful so you should be worried." It's super easy to fact-check, but barely anyone does it because it's easier and less time consuming to just believe and repeat what you read. Especially if someone is posting irrelevant scientific information to back up their claim - seems legit, unless you know the MSDS they are referencing is for a different compound with a similar common name, or that the compound is perfectly safe and FDA approved, except in massive doses, and they are posting the info relating to the massive doses. Ok, rant concluded. If you actually made it through that monster post, commence onslaught.
A few days ago the tartelette lipstick was listed as out of stock. Being as it was limited edition and ordering through the manufacturer would charge shipping for the one item, I had one placed on hold at the Sarasota store. I can't drive because of my disability so I made special arrangements to get it as they verified on the Rouge line that they were out of stock of the item. Now, today the item is back IN STOCK online and I could of used my 10% off coupon. Now, there are much bigger problems in this world sometimes I just wish there was better communication.
I was just thinking of my situation of sephora packaging- boxes, labels and even the filler paper and how it piles up in my home, let alone guilt in placing so many orders and the waste. Also can't forget the unwanted (substitution) samples. I was thinking of this and my shopping situation (I know this is not the same for everyone)- I have a small child at home and it is very hard for me to get out to sephora, even though there are over 5 within 10 miles from me. So I mainly order online. However, with online shopping, it happens often that I made a purchase, but later think about a LE item I saw or something in the sale section. Of course, I think it's likely this item will get sold out, so I go back and make another purchase. Or even something complementary to my first purchase. Either way, this results in many boxes being sent to my home. If Sephora offered an in-store pickup option, I think it would benefit Sephora as much as a customer like me. Sephora could ship mass packages to stores instead of individual packages to customers. Then we could go pickup our orders once they are in. Another store that does this usually allows the customer one week from the date the item arrived to pick it up. Sephora could still send items out with 2 day flash or offer the customer a window of when they'd like to pick it up in the store (if it's in stock it could even be the next day). Regarding the samples- when we go to pick up our items, if we decide we don't want the substitution sample we simply hand it back to the SA and now he/she will have more samples for other customers. I'd be happy because I could still shop in the convenience of my pajamas home, still get the perk of my promo code, but eliminate waste (boxes, filler paper, multiple ups truck trips...) Sorry this is so long, but I really think this could be a win win situation if implemented properly
Let me start by saying I do not work for Sephora.. this is just an idea I came up with for Sephora. Let me know your opinions... especially mods! I came up with this concept for faster search results for diagnosed skincare/medical issues. What if there was a tab specifically for searching recommend products for your medical needs. For example: Acne Brittle Nails Calluses Cellulite Chapped Lips Dandruff Dermatitis Eczema Hair Loss Madarosis Psoriasis Rashes Rosacea Scars Stretch Marks Sun Damage
I just ordered new foundation and other items yesterday at about 3 pm. Im in Baltimore. My UPS says it is already sitting on my doorstep since an hour ago. WOW! I know there is a distribution center here in MD but it has never been delivered so fast!!!! Go Sephora during the holidays! Now lets hope I got my Dior lipstick promo and not a sub.
Hey Sephora, thank you tremendously for the loves/heart list. I use it religiously and I know most Sephora ladies do. But over the past few weeks I have discovered a growing need for a "Don't Like/Doesn't Work for me type list." As I have branched out and tried many varied products I am getting some good understandings of my likes and don't likes. But if I don't have a clear way to keep track of this --- I could possibly repeat my mistakes over time. So I am asking for a "don't like this" type of list. I know it seems weird and counter productive to the Sephora executives, but if we customers were able to track what we like AND what we don't like, it would reduce confusion, frustration, and returns. P.S. We could also use more ways to organize, sort, and prioritize our loves list.
Instead of searching for foundation matches by ColorIQ number, if you could find a foundation you like, then see the corresponding ColorIQ number (if any) when you click/hover over the swatches on the product page. That would be awesome.
About half the time I try to get access to Sephora.com, I get the following message: I'm just curious if anyone else is having this problem, as I'm getting conflicting information from google. Some sites say it's a server issue on the site's end, others say it's a cache problem, some say something that I can't understand. Perhaps a mod can help? Please?
I just received a new ipad mini 2 for Christmas and I am loving it. Anyone received any good promotion codes for placing an order through it? Any special promotions for your very first order through the App? They make it "seem" like you get bonus content and such just want to make sure I am not missing anything. Thank you.
With my last few shipments I noticed that Sephora started using OnTrac for rouge free three day shipping. I don't like the OnTrac online tracking system because it doesn't list an estimated delivery date. So how am I supposed to know if my package is.... on track? If anyone has any advice on how to fix this, I would love to hear it.
Is there ever been an answer from Sephora as to why they don't give points for filling out reviews? It seems they could relatively easily set up something similar to how birchbox gives their points for rewards (in Sephora's case, you simply would have had to have the item in your purchase history to get points so this would stop people from randomly filling out reviews on products they haven't bought or gotten samples of). 10 points per review to get 100 point reward when you have filled out 10 doesn't seem too unreasonable. Plus, I believe the questions birchbox asks get sent to back to the cosmetic companies (aka they might pay for this info/cynthia rowley picked the new shades for her lip stain based on these reviews). I never fill out reviews here (I look at them when deciding to purchase a product though), because there is no incentive for me to spend my time doing so (I spread my reviews by word of mouth I guess). However, I always fill them out on birchbox, because I get to buy products with those rewards. I love that birchbox shows the people who sampled or purchased an item, because then I feel like I can gauge their review better. I don't really see a negative for Sephora if they added this incentive for folks to fill out the reviews on the products they ordered (they already send me the emails to fill them out).
Shhh, this thread is sleeping. Catch up on all the new stuff over here! http://community.sephora.com/t5/Sephora-com/Spring -Summer-2015-Found-in-the-Wild-quot-New-quot/m-p/1 ... Thank you for a great 2014, BT! <3 ~SQ
I'm not sure if anyone else has posted this but I was absolutely thrilled when I clicked on the points/status link and saw that Sephora has finally updated their system so Canadians can see our spending history/how close we are to VIB/Rouge. Thank you Sephora!
I'd just like to let Sephora know what great service I received from their online customer service center today. I placed an order on the 24th of December, and received the package today. Unfortunately, two of the items were not what I had ordered (missing UD Little Perversions Set) After calling the 1-800 number, and talking to a very lovely women (bad cell connection, but I think her name was Shelby?), she helped me fix the issue asap. Even tho she wasn't able to re-order the products I had originally purchased due to them being out of stock, she was able to refund my monies and make the entire process quick and easy. Thank you Sephora for the wonderful customer service!!
With the 20% off sale coming up it got me thinking about my online shopping habits at Sephora. I'm curious beauties, how often does the online sample selection (the 3 free, not perks or codes) factor into your decision to make a purchase? I know if I have something I want to buy that isn't urgent (like LE or sale items) I will wait until the sample selection cycles through if there isn't anything I want. What about you? Do those free samples hold any sway over you? Personally I wait until most of the perfumes are OOS, since I have a really hard time with most fragrances. On the flip side, if I see something I really want I might place orders for things I don't need right away just to stock up on a sample.
I get the feeling that 70% of the reviews on Sephora.com are fake-- posted by the product distrubutor. I always click on the user and see if they've reviewed other items or not.. I mean, almost every product has at least 4 stars total. That seems a little unlikely. It bothers me.... Luckily they have a great return policy so you can try things out yourself. Thoughts?