I just ordered new foundation and other items yesterday at about 3 pm. Im in Baltimore. My UPS says it is already sitting on my doorstep since an hour ago. WOW! I know there is a distribution center here in MD but it has never been delivered so fast!!!! Go Sephora during the holidays! Now lets hope I got my Dior lipstick promo and not a sub.
DISCLAIMER: SEPHORA DOES NOT HAVE HAVE A "LIVE CHAT" FEATURE. It just dawned on me to wonder why Sephora doesn't have Live Chat for Customer Service and product/shade recommendations? Bobbi Brown does. MAC does. Why behind the times Sephora?
I'm stuck on the Canadian page! For whatever reason, when I go to www.sephora.com, it brings up the Canadian page instead of the USA page. I live in the USA, so why's it doing that? (fyi- my personal info is correct. It's just distracting to see different pricing and not all of the products.)
Does the VIB 20$ card count as a gift card? I usually buy a 50 and a 25$ GC to make 75 together, so that would mean 3 GCs for one order...is that possible online? My nearest Sephora is 2 hours apart, so I mostly order online and I can only get those amounts for cards, so I'm curious to see if I can use them all.
Is there any way to use your foundation match results to pick complementary colors for your other makeup? Like which shades of lip/eye/cheek color look good with your particular skin tone? Just curious.
Good morning! Just a friendly heads up that there are oodles of new items in the sale section, including: Stila and Smashbox palettes Philosophy soaps and lotions Ole Henriksen Sets- Look at her glow & Glow from head to toe Bunches of nail polish sets including Nails Inc. Julep and Ciate Bunches of Sephora collection items... Worth a look? Also, while perusing the gifts section this morning, under the $10 or less I found... The Fresh gift card holders!!! They were all the way at the bottom but adorable nonetheless so I scooped one up. ***Edit*** I did not see the Argan Oil one, and it didn't show up in my purchase history so unfortunately I guess that one just isn't available yet. So sad because it's such a good deal and super cute! Happy shopping and Happy Thanksgiving!!!
soooo I thought I'd post it! (For some wacky reason, I could only manage to upload a screenshot instead of a downloaded image, so it's cropped off a bit.) I'm sure the Pinterest stuff will be up soon, but in the meantime...
I just received my most recent online purchase, I bought the TOO FACED A Few of My Favorite Things and when I open the mascara it is empty...not dry but completely empty like they didn't pump the mascara in there. Can I do an exchange just for the mascara at the store? Or do I have to deal with mailing it back and getting a replacement?
Hi, I have recently exchange 500 bonus points for a set, and after that I have only 79 points left. However, I want to return a product which is 145$, because my friend got me the same thing as a gift. I don't want to return his gift...I don't even know where he brought it....but if I return the product, is my points going to be negative, or I can't return it at all, or I need to return the bonus set? Thank you for answering my question... (´･_･`)
I placed my order the 10 of November it didn't even get sent out until the 16? What took so long that is ridiculous it is Sunday the 17, so I won't even get it until at least Tuesday, over a week after I ordered it! I am a rouge member too!!!
Because I'm crazy, I've discovered that the sale section updates and gains new items daily, between 12 pm and 1 pm EST. Simply select "view all," sort from low to high, scroll all the way to the bottom of the page, and after the most expensive item should be a listing of all the new items. Hope this helps people snag some items they've been trying to get Also hope no one has already posted about this. If so, my apologies!
Hi. I have two accounts, and one is connected with an email address that I no longer use. That account is connected with my beauty insider card. Is there any way I can transfer my points to my other account?
Hello everyone, I'm very reluctant to post this as I understand the customer service representatives have a tough gig, however, I really need a better solution. I've always had such a good experience with Sephora and look forward to treating myself when life gets rough. I placed an order with Sephora this week and inadvertently had it shipped to my 'default address' which is 4 years old and 3 hours away from me. As soon as I realized the error (i.e. within 5 minutes of clicking "confirm your order") I called customer service to have it corrected. Unfortunately, no one has been able to help me! I've called and emailed nearly every day trying to fix the problem. Now I'm left with a credit card bill and an 'apology for the inconvenience'. Although everyone I've spoken with has tried their best, this has been absolutely the worst experience I've ever had with an online retail er. I am so disappointed. Any suggestions would be much appreciated.
If anyone recalls under the about VIB Rouge section on sephoras website it lists all VIB Benefits. Listed under that section is "advance access to sales". Do you think Sephora will honour this for Black friday and Cyber Monday? According to their policy we should get first dibs on the sale/special It would be something sephora actually does right for their members!
I've run into a really annoying issue while shopping on Sephora's website. X% off and free shipping codes are treated the same as the codes for promotional items, so you can't stack them. I think it should be changed so that X% off and free shipping codes are treated separately from other codes. I don't think it is unreasonable to be able to use a free shipping code and get a deluxe sample in the same order. Alternatively, maybe VIBs and Rouge's should be allowed to stack promotional codes as one of our member perks. I'm not trying to sound selfish or whiny, but I feel like we're being sucked in by promotions we can't use because of how the policy works.
I know a lot of us missed out on things we really wanted during the sale. My question is why not let us back order OOS items? It would be a lot more sales for Sephora and we would be happy about getting the items we want at the sale price even if it does take a bit longer to get them. Even when things are not on sale why not allow back ordering and ship it out as soon as available? Another peeve. Often when an item is OOS the page for the item disappears completely so you can't even see the description, ingredients, reviews, etc. I wish they would just leave those pages up so that we can see that info. Especially for products that will be coming back into stock at some point. If I could have back ordered I would have easily spent another almost $200 during the sale.
I've been trying to add my 20% off code to my iPhone's Passbook to make it easier at checkout but its not working. I keep getting a; "NO PASS AVAILABLE FOR THIS CODE" message. Has this happened to anyone else?
Hi, I am wondering that how I can combine my email account and my VIB card account which I got from the sephora store today? I already had an email account before I get this VIB card. Do I need to cancel the email account? Could you please help me? Thank you.
So I was coming on here today after a very good day of shopping. I wanted to share what I got and tell everyone what wonderful service I received. (Shout out to Jason at the Rideau Centre, Stephanie at the Bayshore Centre and Brad on the rouge line). So going through the posts I see a nail polish on sale. Wow 5$ US must be like 7$ Canadian. Super good deal awesome color. Switch over to the Canadian site and what... it's full price!!! This isn't the first time this happens. Canadians are being treated differently all the time and well I wouldn't mind if it's one thing or two but it just keeps piling on! I'm tired of hearing we are working on it, our marketing team is aware blah blah blah. So if you are working on it find something to accommodate the customer in the meantime... this can't happen very often. That's what good customer service is. I'm not talking about adding points. I'm talking about finding a way to give the sell price! I'm sorry about this rant but all I want is fair and equal treatment. If both sites carry the product it should be on sale on both sites. And this is just one of many things that is frustrating about being a Canadian client.