DISCLAIMER: SEPHORA DOES NOT HAVE HAVE A "LIVE CHAT" FEATURE. It just dawned on me to wonder why Sephora doesn't have Live Chat for Customer Service and product/shade recommendations? Bobbi Brown does. MAC does. Why behind the times Sephora?
Has anyone bought something on Sephora's online website and opened it and it actually looked like someone had touched it? I recently bought the Chocolate Bar palette online because it has been sold out in the stores near me, and when I got it I opened it and it looked, to me, like someone may have already touched a few of the shades? Is that possible? Or am I just going crazy? Thank you!
And when I say Yay, let me tell you that the first word out of my mouth when the lady informed me of my newly-acquired Rouge status was "No...". By my calculations, I was expecting it to happen in September at the earliest hahah. I guess that Tria & Clarisonic purchase really sped me along nicely! What I am sad about is that it hasn't changed the status of my online account. I put off buying a few more items tonight because I was looking forward to my free shipping. Does anybody know how to update my status or whether my shipping will automatically be free? Cheers, ladies!
Dear Sephora, You are welcome for my purchase. No I am not ready to review, and half the time I have already reviewed. I do like receiving emails from Sephora, especially rouge emails after 4 month of trying (thank you by the way). However, what is up with the review reminder emails? I don't get review reminders for all of my orders, just some of them (why??). And sometimes I get those emails AFTER I have already done a review. I am aware that Sephora email system is lacking, but while you are fixing it, can you add in a little feature where if we have already reviewed something, STOP sending us review reminders? or better yet, don't send us any review reminders. Thank you. Sigh & Facepalm, BeautyTester
Requirements: -Over 200 hearts and active currently on Beauty Talk -On the positive trades list or positive TSB experience list -Have a bunch of goodies to add to make this a great box! Allowed: ☆ High-End products and items you got from subscription boxes are okay. ☆ All opened items must be labeled ("swatched", "opened", …) ☆ Fragrance if it's in a spray bottle & must be wrapped ☆ Nail polish must be tightly closed & bubble wrapped or in a box ☆ Mascara if it's sealed/ brand new never used ☆ Tools/Brushes/Cases/Bags/Empty Jars as long as they are clean ☆ Anything that is sealed ☆ Skin care items in tubes & bottles Jars only allowed if it's sealed or unopened ☆ Items will be organized in bags by type. Make sure products are wrapped well so they won't leak or break & ruin everything else ☆ Keep non beauty related items to a minimum (please do not overload the box with makeup bags, cases, etc). ☆ every item needs to be inside a plastic bag/ziplock Not Allowed: ☹ Pre-made samples ☹ Taking more than you put in. Keep the Value of items equal ☹ Used items ☹ Swatching items in the box ☹ Keeping the box for more than 3 days. (USPS does home pickup, so no EXCUSES! ) If you are traveling or something comes up, please let us know ASAP so we can move you on the list. Rules (ALSO YOU MUST INCLUDE A TRACKING NUMBER it makes it more fun anticipating your turn) KEEPING THE BOX IS STEALING-Sorry that this has to be said -don't put in anything unsanitary -send your address to the person above you when the list comes out and pm them again shortly before you get the box -replace what you took with something as nice or nicer -NO DRUGSTORE ITEMS- unless you have someone after you that wants them -don't take all of one kind of item, for example, if there are 3 of one perfume, take only 1 so that others will have a chance to try them -post in a picture and/or text what you took and left (picture AND written description preferred) -package things carefully and put things in ziplock bags -have fun, try some things you haven't tried before NO LIPSTICKS! It's summer and they can melt in the heat while being mailed! Lip glosses and Lip stains are OK! ☆ NO RESERVE ☆ ☆ No Swatching items from the box ☆ UNLESS sealed NOTHING THAT CAN'T BE CLEANED or SANITIZED Do NOT ship the box until we have seen what you put in and took out. Must post a photo of both things put in and our of the box. If you take out a palette, must put palette in. everyone loves palettes! Please message the person before you on list with your name and address if you are apart of the box! Please PM me if you meet these requirements and want to be in my TSB! 1 2 3 Mrsbaine 4 5 Vanillammm 6 Daisies121 7 8 Hackneyfl 9 Kclr16 10 here are a few items going in the box:
I get the feeling that 70% of the reviews on Sephora.com are fake-- posted by the product distrubutor. I always click on the user and see if they've reviewed other items or not.. I mean, almost every product has at least 4 stars total. That seems a little unlikely. It bothers me.... Luckily they have a great return policy so you can try things out yourself. Thoughts?
Does anyone know if Sephora will stop carrying 21 Drops? Their Sleep blend isn't even listed anymore, only half of the ones showing up in the shop are in stock, and only one of those are available in more than 10 units (the others are showing as having 1, 3, 3, and 5 available).
Alright everyone, I feel a bit silly but I can't for the life of me figure out how to change my avatar on here. I've read three threads from sephora with instructions on how to change it and I can't find the page they're talking about. Help please!
So looking at my loves list I would love to be able to sort it by product type. It would make things so much easier when looking at foundation, nail polishes, blushes, etc. Anyone else feels the same way? Sephora please add this feature!
It's ridiculous that we can't use our coupon codes as well as a promo code on Sephora's website. They should consider a coupon separate from a free promo item otherwise you have to choose between a discount or a promotional item (which may entice me enough to buy the full item if it's a deluxe sample). Ridiculous. I can't imagine I'm the only one upset by this...
I used to love Sepohra's site for all of the tutorials and behind-the-scenes looks at the products and brands. I feel like since they've transitioned into The Glossy (and using Tumblr) about 75% of the content is focused on nails. Does anyone know why this is? Is their editorial staff shorthanded? Am I just abnormally uninterested in the nail trends vs. makeup and skin products? Curious what others think.
I see a lot of complaining on here about people being frustrated with Sephora lately. I have been frustrated myself. I do not see much praise lately. I have recently been a victim of the five day processing for "free Rouge shipping". I placed two orders recently and guess what? Both shipped NEXT DAY!!!! I am starting to think that they are listening. So I am here to say thanks Sephora for your speedy service and taking care of me.
My favourite skincare set is permanently out of stock. I had no idea it was not going to be replenished, or even that close to selling out! It would be nice if there was some way to know when something was going to sell out permanently... like a "limited quantities left" tag, the date which it's going to be pulled, or an email to someone who has purchased it in the past letting them know to stock up while quantities last. Because honestly, if I knew, I would have purchased 3 sets! /sad panda
I was wondering what conditions will Sephora permanently remove a product from its website? Usually, the item(s) just show up as OOS and I can opt to email in when the item is back in stock. However, I don't believe the particular item I'm referring to was ever OOS to begin with? One day, it just disappeared from my loves list and the website. Specifically, I am talking about the Murad Exfoliating Acne Treatment Gel. Thanks!
Hey all! Have any of you (specifically Canadians) ever cashed in swagbucks earnings at a Sephora store? I am a student of a budget wanting to use earnings for a little mid-semester treat, but I've not used them before.
Whenever I've tried to visit the Sephora website in the past 2 days, the only function that works is BeautyTalk. I cannot access any product pages or the sale section. When I try to do so, the site hangs forever. Are there any known issues with the site right now?
I was really excited to try the Yves Saint Laurent Top Secrets All-In-One BB Cream Skintone Corrector b/c they don't sell it in my store so I added it to my samples. When my package arrived I ended up with the shade Medium. I place a lot of orders so I assumed I had made a mistake and kind of ignored it. I placed a couple of orders a week later and saw the Dark sample was in stock so I ordered two more. I get my packages and once again I get a sample of the Medium. I know it's stupid b/c they're not items I paid for, but I'm annoyed that I didn't get the advertised shade after three attempts. If the product wasn't in my shade I would have picked up another sample instead. One I could use. I was looking at the samples today and I see the BB Cream in Dark is back. Just torturing me. Did this happen to anyone else?
I've being trying to buy the illamasqua blushes in the color Katie and Tremble for a while now but they are always out of stock. Today I went into Sephora to see if they were finally back in stock but now they are not even there anymore. Does anyone know if the colors have been discontinued? Or is Sephora going to stop carrying illamasqua products?
I am having to log back into the forums with almost every visit. This is quite different from several months ago, it seems like it's getting worse over time. Even if my browser is still active but I've visited other sites and come back, I have to log back in again. Anyone else notice this? I also experienced the forum gremlins last night where everything was like a website dogpile, with several screens all appearing overlaying others. Hasn't happened this morning yet, fingers crossed. May I also respectfully request some consideration be given to putting "Off Topic" back on the main feed, instead of buried in a hidden area? I am not totally sure of the reasons for moving it, but it has really removed the special character of these forums off the front pages and makes it difficult to find the fun stuff mixed in with the awesome beauty advice which is what I LOVE about BT and keeps me visiting! I have been on a bit since the change and have tried to adapt but it is not something I think that is working so well from my personal viewpoint (but would also love to hear what others have to say!) Thanks for listening!