Sephora.com
kalex
Live Chat
DISCLAIMER: SEPHORA DOES NOT HAVE HAVE A "LIVE CHAT" FEATURE.   It just dawned on me to wonder why Sephora doesn't have Live Chat for Customer Service and product/shade recommendations?  Bobbi Brown does.  MAC does.  Why behind the times Sephora? 
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fatimamummy
BEAUTY GURU fatimamummy / BEAUTY GURU BEAUTY GURU / replied
Then you deserve a 1000 hearts party babe see post
ZenaC
Items bought online, already touched?
Has anyone bought something on Sephora's online website and opened it and it actually looked like someone had touched it? I recently bought the Chocolate Bar palette online because it has been sold out in the stores near me, and when I got it I opened it and it looked, to me, like someone may have already touched a few of the shades? Is that possible? Or am I just going crazy? Thank you!
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poemelyric
BEAUTY MASTER poemelyric / BEAUTY MASTER BEAUTY MASTER / replied
I bought the Kat Von D Monarch Palette and when it arrived, there was a huge fingerprint in one of the base shades.  I know it's not mine, the fingerprint is too large, ... see post
fluffymuha
Yay! Hit Rouge in-store today! & BOO it doesn't show up yet :(
And when I say Yay, let me tell you that the first word out of my mouth when the lady informed me of my newly-acquired Rouge status was "No...". By my calculations, I was expecting it to happen in September at the earliest hahah. I guess that Tria & Clarisonic purchase really sped me along nicely! What I am sad about is that it hasn't changed the status of my online account. I put off buying a few more items tonight because I was looking forward to my free shipping. Does anybody know how to update my status or whether my shipping will automatically be free?   Cheers, ladies!
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fluffymuha
BEAUTY BUFF fluffymuha / BEAUTY BUFF BEAUTY BUFF / replied
No problem! It updated today :) see post
magneto9
How can I make sure I don't review a product twice? Does it list on my account my reviews?
callmefafi
BEAUTY BOSS callmefafi / BEAUTY BOSS BEAUTY BOSS / replied
Click your picture here in BeautyTalk and scroll down. You will see all you activity including your reviews at the very bottom. Sephora should make it so that there's a ... see post
beautytester
Re: Thanks for your purchase. Ready to review?
Dear Sephora,   You are welcome for my purchase. No I am not ready to review, and half the time I have already reviewed. I do like receiving emails from Sephora, especially rouge emails after 4 month of trying (thank you by the way). However, what is up with the review reminder emails?   I don't get review reminders for all of my orders, just some of them (why??). And sometimes I get those emails AFTER I have already done a review. I am aware that Sephora email system is lacking, but while you are fixing it, can you add in a little feature where if we have already reviewed something, STOP sending us review reminders? or better yet, don't send us any review reminders.  Thank you.   Sigh & Facepalm, BeautyTester
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dannyc
HALL OF FAMER dannyc / HALL OF FAMER HALL OF FAMER / replied
& you get 10% off all items in your favorites list. When I shop there, I add everything I want to my favorites list, then add it to my cart from there... & NO CODE NEEDE... see post
penelopepuffman
TSB for SUMMER 14.
Requirements: -Over 200 hearts and active currently on Beauty Talk -On the positive trades list or positive TSB experience list -Have a bunch of goodies to add to make this a great box! Allowed: ☆ High-End products and items you got from subscription boxes are okay. ☆ All opened items must be labeled ("swatched", "opened", …) ☆ Fragrance if it's in a spray bottle & must be wrapped ☆ Nail polish must be tightly closed & bubble wrapped or in a box ☆ Mascara if it's sealed/ brand new never used ☆ Tools/Brushes/Cases/Bags/Empty Jars as long as they are clean ☆ Anything that is sealed ☆ Skin care items in tubes & bottles Jars only allowed if it's sealed or unopened ☆ Items will be organized in bags by type. Make sure products are wrapped well so they won't leak or break & ruin everything else ☆ Keep non beauty related items to a minimum (please do not overload the box with makeup bags, cases, etc). ☆ every item needs to be inside a plastic bag/ziplock Not Allowed: ☹ Pre-made samples ☹ Taking more than you put in. Keep the Value of items equal ☹ Used items ☹ Swatching items in the box ☹ Keeping the box for more than 3 days. (USPS does home pickup, so no EXCUSES! ) If you are traveling or something comes up, please let us know ASAP so we can move you on the list. Rules (ALSO YOU MUST INCLUDE A TRACKING NUMBER it makes it more fun anticipating your turn) KEEPING THE BOX IS STEALING-Sorry that this has to be said -don't put in anything unsanitary -send your address to the person above you when the list comes out and pm them again shortly before you get the box -replace what you took with something as nice or nicer -NO DRUGSTORE ITEMS- unless you have someone after you that wants them -don't take all of one kind of item, for example, if there are 3 of one perfume, take only 1 so that others will have a chance to try them -post in a picture and/or text what you took and left (picture AND written description preferred) -package things carefully and put things in ziplock bags -have fun, try some things you haven't tried before NO LIPSTICKS! It's summer and they can melt in the heat while being mailed! Lip glosses and Lip stains are OK! ☆ NO RESERVE ☆ ☆ No Swatching items from the box ☆ UNLESS sealed NOTHING THAT CAN'T BE CLEANED or SANITIZED Do NOT ship the box until we have seen what you put in and took out.  Must post a photo of both things put in and our of the box. If you take out a palette, must put palette in. everyone loves palettes! Please message the person before you on list with your name and address if you are apart of the box! Please PM me if you meet these requirements and want to be in my TSB!   1 2 3 Mrsbaine 4  5 Vanillammm 6 Daisies121 7  8 Hackneyfl 9 Kclr16 10   here are a few items going in the box:  
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penelopepuffman
BEAUTY MASTER penelopepuffman / BEAUTY MASTER BEAUTY MASTER / replied
Added! see post
melk9
Fake reviews.
I get the feeling that 70% of the reviews on Sephora.com are fake-- posted by the product distrubutor. I always click on the user and see if they've reviewed other items or not.. I mean, almost every product has at least 4 stars total. That seems a little unlikely. It bothers me.... Luckily they have a great return policy so you can try things out yourself. Thoughts?
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Panda168
HALL OF FAMER Panda168 / HALL OF FAMER HALL OF FAMER / replied
I appreciated your msg Randee and replied :). see post
cd0712
Any idea when Kat Von D Lock-It Tattoo Foundation in Light 44 will restock on your website? Thanks!
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi cd0712,   Kat Von D's Lock-It Tattoo Foundation in Light 44 will be back in stock in the next week or two on our website. I recommend signing up to receive an ema... see post
AmyGM
how often does the website restock products?
cd0712
cd0712 / FRESH FACE / replied
Any idea when Kat Von D Lock-It Tattoo Foundation in Light 44 will restock on your website? Thanks! see post
LindaDD
Is 21 Drops Being Phased Out?
Does anyone know if Sephora will stop carrying 21 Drops?   Their Sleep blend isn't even listed anymore, only half of the ones showing up in the shop are in stock, and only one of those are available in more than 10 units (the others are showing as having 1, 3, 3, and 5 available).
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LindaDD
BEAUTY GURU LindaDD / BEAUTY GURU BEAUTY GURU / replied
Bummer. But thank you, Randee, for taking the time to look it up for me! see post
Biedazzle
How do I change my avatar?
Alright everyone, I feel a bit silly but I can't for the life of me figure out how to change my avatar on here. I've read three threads from sephora with instructions on how to change it and I can't find the page they're talking about. Help please! 
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miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Biedazzle,    I'm so glad everyone was able to help you figure out how to update your Avatar.  That's one of the things I love most about our makeup lovin' commun... see post
veronika23
The loves list - Sorting
So looking at my loves list I would love to be able to sort it by product type.  It would make things so much easier when looking at foundation, nail polishes, blushes, etc. Anyone else feels the same way?  Sephora please add this feature!
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ireneh
HALL OF FAMER ireneh / HALL OF FAMER HALL OF FAMER / replied
Also people have mentioned before that the loves list can be divided between "I want to BUY this" and "I already have this but want to restock"     see post
tessie84
Coupon codes should be considered different from promo codes
It's ridiculous that we can't use our coupon codes as well as a promo code on Sephora's website. They should consider a coupon separate from a free promo item otherwise you have to choose between a discount or a promotional item (which may entice me enough to buy the full item if it's a deluxe sample). Ridiculous. I can't imagine I'm the only one upset by this...
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kbmatthews
BEAUTY BOSS kbmatthews / BEAUTY BOSS BEAUTY BOSS / replied
I genuinely hope Sephora employees read this and take the initiative to change this, because there's no excuse for not impmementing multiple promotion use, like many oth... see post
emmielou
Does anyone else wish "The Glossy" was more useful?
I used to love Sepohra's site for all of the tutorials and behind-the-scenes looks at the products and brands.    I feel like since they've transitioned into The Glossy (and using Tumblr) about 75% of the content is focused on nails. Does anyone know why this is? Is their editorial staff shorthanded?   Am I just abnormally uninterested in the nail trends vs. makeup and skin products? Curious what others think. 
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heartsmyface
BEAUTY PRO heartsmyface / BEAUTY PRO BEAUTY PRO / replied
It's basically like picking up a magazine at the doctors who would never normally read. It would be nice if there were subjects you could choose to read up on. see post
dannyc
Site Issues
Anyone else having issues with the Sephora site today? I'm on a mac, using chrome everything is up to date, cookies & cache are cleared.  I can't get on any brand's page, it's all blank   
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Biedazzle
BEAUTY BUFF Biedazzle / BEAUTY BUFF BEAUTY BUFF / replied
I'm on chrome on a mac as well and my only issue is it's showing I'm a Beauty Insider when I reached VIB recently. My phone app shows I'm VIB now but online it doesn't. ... see post
sdbeautyjunkie1
Positive change
I see a lot of complaining on here about people being frustrated with Sephora lately. I have been frustrated myself. I do not see much praise lately. I have recently been a victim of the five day processing for "free Rouge shipping".  I placed two orders recently and guess what? Both shipped NEXT DAY!!!!  I am starting to think that they are listening. So I am here to say thanks Sephora for your speedy service and taking care of me. 
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heatherbee
BEAUTY GURU heatherbee / BEAUTY GURU BEAUTY GURU / replied
I live in Hawaii, so my boxes have a long trip and are handled by many people.  I like that their is plenty of paper in the boxes.  My items always survive the journey :... see post
kbmatthews
Permanently out of stock - a new way to deal with it?
My favourite skincare set is permanently out of stock. I had no idea it was not going to be replenished, or even that close to selling out! It would be nice if there was some way to know when something was going to sell out permanently... like a "limited quantities left" tag, the date which it's going to be pulled, or an email to someone who has purchased it in the past letting them know to stock up while quantities last. Because honestly, if I knew, I would have purchased 3 sets!   /sad panda
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kbmatthews
BEAUTY BOSS kbmatthews / BEAUTY BOSS BEAUTY BOSS / replied
Exactly!  see post
JHilliard
Repairwear Uplifting Firming Cream
How do I choose a skintype for Repairwear Uplifting Firming Cream?
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi  JHilliard,   Clinique's Repairwear Uplifting Firming Cream is a great moisturizer with a lot of anti aging properties. This moisturizer helps firm the skin a... see post
ireneh
Discontinued vs OOS items?
I was wondering what conditions will Sephora permanently remove a product from its website?   Usually, the item(s) just show up as OOS and I can opt to email in when the item is back in stock. However, I don't believe the particular item I'm referring to was ever OOS to begin with? One day, it just disappeared from my loves list and the website. Specifically, I am talking about the Murad Exfoliating Acne Treatment Gel.   Thanks!
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amyofoz
SCENE QUEEN amyofoz / SCENE QUEEN SCENE QUEEN / replied
This is so bad! I love this product. It was really the only reason I stayed with Murad :( see post
dbsgpfls2
I have a question.
Hi, the status on my order is: "Unsuccessful authorization", I payed with a credit card . Please advice.
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btmod2
btmod2 BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi  dbsgpfls2,   I would be happy to look into this further for you. I'm going to send you a private message to get more information from you. :) Best, Ra... see post
michelle283
Swagbucks?
Hey all!  Have any of you (specifically Canadians) ever cashed in swagbucks earnings at a Sephora store?  I am a student of a budget wanting to use earnings for a little mid-semester treat, but I've not used them before.  
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BeccaBelle
BEAUTY PRO BeccaBelle / BEAUTY PRO BEAUTY PRO / replied
Great, thanks :D see post
caperella
Canadian Duty Charges
Has anybody gotten a real answer about how duties are being calculated? I've asked and keep getting the run around with no real answers as well as having my questions being ignored. 
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LouLouR
BEAUTY MAVEN LouLouR / BEAUTY MAVEN BEAUTY MAVEN / replied
As far as I've ordered from them they have always used Borderfree and not charged duty. I'd prefer to just be charged the US price and deal with exchange, duties and tax... see post
legnalos
Is Kat Von D being phased out?
Almost every lipstick and liquid lipstick has been out of stock online for a long time! I finally have the funds to spend, and this happens
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mrsbaine
HALL OF FAMER mrsbaine / HALL OF FAMER HALL OF FAMER / replied
This happened last year too. The Ladybird palette was out of stock. I signed up for that email notify thing. I received an email that it had been discontinued which had ... see post
mberteig
Site problems?
Whenever I've tried to visit the Sephora website in the past 2 days, the only function that works is BeautyTalk. I cannot access any product pages or the sale section. When I try to do so, the site hangs forever. Are there any known issues with the site right now?
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mberteig
HALL OF FAMER mberteig / HALL OF FAMER HALL OF FAMER / replied
Just wanted to post an update, after 2 days of not working, the site is working for me today.  It also seems to be faster.  Not sure what is going on, but I'm happy to b... see post
talinder
YSL BB Cream Dark sample
I was really excited to try the Yves Saint Laurent Top Secrets All-In-One BB Cream Skintone Corrector b/c they don't sell it in my store so I added it to my samples. When my package arrived I ended up with the shade Medium.  I place a lot of orders so I assumed I had made a mistake and kind of ignored it. I placed a couple of orders a week later and saw the Dark sample was in stock so I ordered two more. I get my packages and once again I get a sample of the Medium. I know it's stupid b/c they're not items I paid for, but I'm annoyed that I didn't get the advertised shade after three attempts. If the product wasn't in my shade I would have picked up another sample instead. One I could use. I was looking at the samples today and I see the BB Cream in Dark is back. Just torturing me. Did this happen to anyone else?
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btmod2
btmod2 BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi talinder,    I am sorry to hear that a sample substitution occurred in your recent order. :/ Are you able to go to your local store and ask a cast member them to ... see post
Jessiica15
Illamasqua blushes discontinued?
I've being trying to buy the illamasqua blushes in the color Katie and Tremble for a while now but they are always out of stock. Today I went into Sephora to see if they were finally back in stock but now they are not even there anymore.    Does anyone know if the colors have been discontinued? Or is Sephora going to stop carrying illamasqua products? 
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aviscardi
HALL OF FAMER aviscardi / HALL OF FAMER HALL OF FAMER / replied
it's probably just the sephora, mine doesn't even carry illamasqua.  see post
glossyguru
Why do off-topic threads not show up on the main board anymore?
Is there a reason for this? Lol I was confused when my post didn't show up... was this a recent change?
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LindenAnn
BEAUTY MASTER LindenAnn / BEAUTY MASTER BEAUTY MASTER / replied
I actually do know, but just had to post this one because it's my favorite Crazy Alien Guy meme. see post
IISA
I got my code skin color. How can I save it in my profile? Or how can I buy with that code?
ilovebears
HALL OF FAMER ilovebears / HALL OF FAMER HALL OF FAMER / replied
If you go to http://www.sephora.com/color-iq , you can enter your Color IQ number.  It will display the matches, and allow for you to save the Color IQ number to your pr... see post
meekuhh
Is the Lorac Pro Palette sold in Canad
Christine818
BEAUTY WHIZ Christine818 / BEAUTY WHIZ BEAUTY WHIZ / replied
Oh, I should mention I picked mine up some time ago! Sorry, I didn't realize they were already phasing the brand out! What a shame :'( I hope you can manage to get your ... see post
SydBristow
Getting logged out constantly and other web issues
I am having to log back into the forums with almost every visit.  This is quite different from several months ago, it seems like it's getting worse over time.  Even if my browser is still active but I've visited other sites and come back, I have to log back in again.  Anyone else notice this?   I also experienced the forum gremlins last night where everything was like a website dogpile, with several screens all appearing overlaying others.  Hasn't happened this morning yet, fingers crossed.    May I also respectfully request some consideration be given to putting "Off Topic" back on the main feed, instead of buried in a hidden area?  I am not totally sure of the reasons for moving it, but it has really removed the special character of these forums off the front pages and makes it difficult to find the fun stuff mixed in with the awesome beauty advice which is what I LOVE about BT and keeps me visiting!    I have been on a bit since the change and have tried to adapt but it is not something I think that is working so well from my personal viewpoint (but would also love to hear what others have to say!)  Thanks for listening!
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Urbie
HALL OF FAMER Urbie / HALL OF FAMER HALL OF FAMER / replied
Me too!  I had BT bookmarked, but it always wanted me to log in- however if I go to the main page and press advice, it never asks me to log in! see post