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Play! By Sephora Subscription Box Review And Discussion
Share photos and reviews on your Sephora Play Subscription Boxes here. If you're looking for reviews on any other box, look here: http://community.sephora.com/t5/Hauls/Subscription -box-photo-sharing/td-p/973905    The subscription program is only offered by invitation at the moment. If you have not received an invite, you can join the waiting list here: http://www.sephora.com/play    I do not have control over who receives invitations (whether they live in test cities or not), but I will edit this once the program opens to new groups.   If you want more information on the program or have questions not related to someone's box review, please visit this thread: http://community.sephora.com/t5/Sephora-com/PLAY-b y-SEPHORA-Invitation-FAQs/td-p/2124432
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BEAUTY BOSS flonkerton / BEAUTY BOSS BEAUTY BOSS / replied
What's the best thing y'all have gotten from the Play boxes? I was sorely disappointed in July (my first box) so I'm trying to decide whether I should cancel, or hold ou... see post
Hacked Sephora Account!
I live in New York City, regular day about to hop onto my laptop and buy a naked blush from online sephora. I open the sephora website and it says WELCOME AMAL ( not you? sign out ) and i was like what the actual F*** ( my name is Elizabeth) so I'm like okay let me see who's account this is because nobody uses my laptop other then me. So i see someone from santa monica ( i knew this because i went to see what was recently bought just to double check someone just happened to change my name or whatever)  hacked my account and changed my email and password. ( yes i signed out because i said oh maybe this is a glitch and ill just sign in to mine you know) I try to sign in to mine and it does not happen. I go to my email associated with my sephora account and it tells me WELCOME AMAL, your email has been changed and you will no longer receive emails from sephora to this email. Then i started to tear a little because I've accumulated thousands of points on sephora and i wasn't sure if they used any of it or what the case was. Then i found out they were awarded and new VIB ROUGE CARD ( i currently only had VIB ) and they gave who ever it was VIB ROUGE welcome kit. Now that I'm really pissed the F*** off i call customer service and they were able to give me the account back and restore my points but i forgot to ask if i go into a sephora store and tell them what happened, will they give me my new upgrade card and my welcome kit? This scared me because i was not sure if i had credit card information saved on my account and turns out i didn't. But that just goes to show that sephora is easily hackable and i advise for anyone who is reading this to not save your credit card information and use a capital on your password to make it harder to hack into. follow me on instagram: MICKBETH
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BEAUTY CONNOISSEUR rosemere / BEAUTY CONNOISSEUR BEAUTY CONNOISSEUR / replied
Uhg, thats terrifying! Changing my password now!! see post
Sephora Canada Site Product Update Thread
Hello Canadian BTers!   I'm starting this new thread to act as the official update location of new launches, LE products, and brands that are on coming to the US site but may be launching (and returning) to Sephora's Canadian site at a different time. There are a lot of changes happening in real time over here, and in the spirit of communication, this thread is to keep our BTers abreast of the information we have. This is not going to be everything, and could also be subject to change (and hopefully we won't need this thread forever), but we are working with the Canadian team to get as much information for you as we can.   That being said, we will only be using this thread to speak to dates and info about big upcoming launches, LE products, and brands that are on the US site and are coming to the Sephora.ca site. If you have  a question about any of these things, drop it here, and we will do our best to track down the answer for you.   I realize that you guys are feeling all of the feelings right now about the new warehouse move, but this thread is not a venting loop, nor is it a thread to deal with customer service issues (as I don't have any access to our order systems). We've got quite a few of those on the community already (for totes good reason), but I'd like to keep this specific thread informational, if possible.   Okay on to the info! Here's what I know (previous releases in spoiler):   New Launches / LE products Spoiler (Highlight to read) Kat Von D 5th Anniversary Tattoo liner - July 9 (will post time when I have it) Early am PT, around 9 am. Kat Von D 5th Anniversary Tattoo liner - July 9 (will post time when I have it) Early am PT, around 9 am. Spoiler (Highlight to read) Bite Opal Lipstick & Gloss - This is coming to .ca, but has not arrived at the warehouse yet. I will update this thread when I get a date.  Bite Opal Lipstick & Gloss - This is coming to .ca, but has not arrived at the warehouse yet. I will update this thread when I get a date.  Spoiler (Highlight to read) Spoiler (Highlight to read) Urban Decay Naked Smokey Palette - Will launch at the same time as the US site, July 12 Urban Decay Naked Smokey Palette - Will launch at the same time as the US site, July 12 Spoiler (Highlight to read) Bite Limited Edition Lip Lab 007 - July 15 at 9 am PT Bite Limited Edition Lip Lab 007 - July 15 at 9 am PT Spoiler (Highlight to read) Bite Maple Collection - July 16 at 9 am PT - This is a different date then the brand gave on their Instagram, so FYI!! Too Faced Sugar Pop Palette - End of July, around 7/27 KVD New Liquid Lipsticks - Potentially same date as US (July 14), but could be a day or two later. Will have more info the week of the 13th.  These will be available by this Thursday 7/16 as well as some of the new Metal Crush eyeshadows.  Bite Maple Collection - July 16 at 9 am PT - This is a different date then the brand gave on their Instagram, so FYI!! Too Faced Sugar Pop Palette - End of July, around 7/27 KVD New Liquid Lipsticks - Potentially same date as US (July 14), but could be a day or two later. Will have more info the week of the 13th.  These will be available by this Thursday 7/16 as well as some of the new Metal Crush eyeshadows.    JEM (I know, I'm waiting with baited breath for this one too) - Tracking this one down after a special request from fellow Jem lover veronika23. The team is on it. KVD Studded Lip - 6 of the shades should go live at the same time as the US (around August 11), but 3 of the shades will go live later in August (Halo, Mercy, Solo)  Metal Crush Eyeshadows - confirming Restocks Spoiler (Highlight to read) Becca Champagne Pop will be back! I'm hearing next week but I will update this thread with a date when I have it.  Thursday 7/16 at 9am PT Becca Champagne Pop will be back! I'm hearing next week but I will update this thread with a date when I have it. Thursday 7/16 at 9am PT KVD Everlasting Lipsticks restock - I am hearing end of August, but will confirm Brands Spoiler (Highlight to read) Laura Mercier (all products) - July 9; I'll update with a time when I have it. Early AM PT, around 9 am. Laura Mercier (all products) - July 9; I'll update with a time when I have it. Early AM PT, around 9 am. St. Tropez - Coming back soon!  Drybar - TBC, but don't give up hope!  Omorovicza - Coming back! Target date is Fall (Sept) Ardency Inn - Coming Soon  Dr. Jart (except acne / SPF skus) - 8/27 PMD - Fall (Sept / Oct)  LaVanila - 8/27 (just deodorants, no fragrance or body lotion)   If you have a question about a new US release or LE product on the .ca site, post it below and I'll try to get you an answer!
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HALL OF FAMER veronika23 / HALL OF FAMER HALL OF FAMER / replied
@KatieBT @candacebt  PLEASE tell me Canada will get this!!! THX.   http://www.sephora.com/le-prisme-superstellar-intense-radiant-eyeshadow-P410770?skuId=1862051 see post
PLAY! by SEPHORA Invitation FAQs
PLAY! by SEPHORA has some exciting news to share with you. Starting in May 2016, we’re expanding PLAY! to the lower 48 states and giving our PLAY! boxes a makeover!   For those of you already on the waitlist as of April 8 th , 2016, we will be sending out invitations in waves until all available spots are filled. Invitations will be sent based on when you joined the waitlist. Spots are still limited, so please act quickly if you receive an invitation. As a reminder, when you receive your invitation to join, be sure to enter the same email address used to join the waitlist. If you don’t receive an invitation this time around, or you joined the waitlist after April 8th – don’t worry! As more spots open up each month, we’ll continue to send out invitations on a rolling, first come, first served basis.   If you would like to join the waitlist, please enter your email by visiting www.sephora.com/play . You will be included in future months’ invitations.   Q: When will invites be sent out to people who are on the waitlist? A: The first wave of invitations for signup will be sent during mid-April 2016. They will continue to be sent out in monthly increments as the program grows.   Q: Where does PLAY! by SEPHORA ship? A: PLAY! by SEPHORA is currently only available in the U.S. and can ship to any address in the contiguous 48 states.   Q: If I do get an invite, am I guaranteed a box? A: Box quantities are limited each month. If you are invited to subscribe to PLAY! by SEPHORA, please redeem your invitation and claim your spot as soon as possible so that you don’t miss out on that month’s box.   Q: Will Canadians have an opportunity to subscribe? A: PLAY! by SEPHORA is not currently available in Canada; however, we will keep you posted on any plans for expansion.   Q: I am a US resident and do not live in one of the contiguous 48 states. When will PLAY! be available to me? A: We are currently exploring ways to expand our shipping capabilities to Alaska, Hawaii, Puerto Rico and US Military Bases. We'll be notifying clients as soon as we have an update and apologize for any inconvenience this has caused.   For more PLAY! by SEPHORA FAQs please visit the following link> http://www.sephora.com/play-faqs
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HALL OF FAMER jen81 / HALL OF FAMER HALL OF FAMER / replied
Mine still says in progress also, but last month didn't ship until the 14th and arrived the 17th. see post
OnTrac?
With my last few shipments I noticed that Sephora started using OnTrac for rouge free three day shipping. I don't like the OnTrac online tracking system because it doesn't list an estimated delivery date. So how am I supposed to know if my package is.... on track?   If anyone has any advice on how to fix this, I would love to hear it.
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HALL OF FAMER BrideSona / HALL OF FAMER HALL OF FAMER / replied
I've had the same issue with OffTrack. I just opt for USPS delivery when I can. OffTrack has done so much in the past year that I try to avoid them like the plague. The ... see post
eye shadow used for brows
I use powder-matte-grey-eye shadow for my brows.  I am looking for a grey that is not dark, but soft.  Presently, using Bobbi Brown's powder eye shadow-color-steel and it is too dark.  I need one that is a tad lighter. Please make suggestions and send me links to your suggestion.
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BEAUTY GURU allegrissima / BEAUTY GURU BEAUTY GURU / replied
Try a MAC eyeshadow in Omega. It is a very soft gray.  Best of luck ;)   see post
Has anyone else seen this on the customer service page? LIVE CHAT???
Here's a screenshot!  
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HALL OF FAMER starsandbucks / HALL OF FAMER HALL OF FAMER / replied
That's very cool. Maybe stacking codes will be next! I can dream, right? see post
Sephora deleting my negative review repeatedly
I have just submitted a negative review for a FOURTH time for the same product, as each one keeps getting removed for no apparent reason after it is posted.  Each review has been reworded when re-submitted, and I can see no reason why it would violate Sephora's terms.   This is completely abhorrent and despicable.  Sephora, where is your integrity?!!!!  If this fourth review is removed, I'll take my VIB Rouge self elsewhere and cease shopping here.  
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi milhouse,   Sorry for the delay in response! I see your most recent review meets our guidelines and is still up on the site - if you like I can send you a PM as w... see post
Say What?! The Sephora Misrepresentation Thread
  
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BEAUTY BUFF jaymejayme / BEAUTY BUFF BEAUTY BUFF / replied
Sephora has the new highlighters on the website now.  see post
Live Chat
DISCLAIMER: SEPHORA DOES NOT HAVE HAVE A "LIVE CHAT" FEATURE.   It just dawned on me to wonder why Sephora doesn't have Live Chat for Customer Service and product/shade recommendations?  Bobbi Brown does.  MAC does.  Why behind the times Sephora? 
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SIGHTSEER girafficjam / SIGHTSEER SIGHTSEER / replied
sephora now has live chat!! it launched yesterday see post
NUDE Skincare
I see that a lot of the NUDE Skincare products are in the sale section. I LOVE this line! Are the products being discontinued/no longer carried by Sephora, or are they just being rolled out in different packaging?
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BEAUTY PRO makeupbag2 / BEAUTY PRO BEAUTY PRO / replied
Does this mean they will be selling NUDE skincare at Target? see post
International
Hello I am doing a paper for school and was wondering if there are any distribution centers overseas
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Sar1212,   Firstly I want to let you know that I moved your post from the Acne board to the Sephora.com.   Our US Sephora branch has two distribution centers ... see post
Return Product for Store Credit
  I purchased a blush palette online back in April, but I was not satisfied with the quality. I still have the original invoice, but I lost the return form that is needed to mail the product back. I just want to know if I can still mail it back without the return form (but with the invoice) and still receive store credit for the item. Can I still try to return it in store with the invoice, even if it's been a little over 60 days? I do not want a refund to my debit card, just store credit.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
HI astridizzle,   Depending on when you bought the palette in April it sounds like we're getting close to the 90-day online return timeframe, so I'd suggest sending ... see post
Makeup vanity at a window vs opposite a window?
I've always had my vanity at a window so I can see, but I am now considering having my back to a big window in order to have a big mirror with a lot of lighting.    My concern is if there is good enough lighting that can accomplish what happens at a window?  Or, will the sun at my back make my face dark and hard to light up.  I know if I stand with my back to the window while holding a makeup mirror with a built in light, I can barely see.  The unknown is what happens with a great setup with a lot of great lights. I know those lights work well if you are in a room with no window, but I'm not sure about the 'backlit' aspect.     Any experience with this?
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HALL OF FAMER Asche / HALL OF FAMER HALL OF FAMER / replied
I also do my makeup in front of my windows, and I love it. I feel like I see everything 100x better in natural light, and thus do a much better job on my makeup. see post
ONLINE RESERVATIONS - TOO MANY STORES STILL NOT AVAILABLE!
I absolutely love the online beauty reservation module for booking makeovers, however only TWO of my local stores are on there.   Sephora Park Royal - ONLINE Sephora Pacific Center - ONLINE Sephora Metropolis - MISSING Sephora Coquitlam - MISSING Sephora Robson - MISSING Sephora Guildford - MISSING Sephora Abbotsford - MISSING   When are these Sephoras going to get with the program? They are IMPOSSIBLE to book at through old-school means, you are lucky when they answer the phone, and they are always so scattered when you try and ask for dates.   PLEASE GET THESE STORES ON THE RESERVATION PROGRAM ASAP!
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Anastasia Beverly Hills Eyeshadow Bundle
So I know Sephora has a 4 eyeshadow bundle for Anastasia Beverly Hills, but do they have/plan to have an 8 bundle like the ABH website?   "BUNDLES: Add 4 Eye Shadow Singles for $40 + FREE Empty 4 Well Palette* Add 8 Eye Shadow Singles for $70 + FREE Empty 8 Well Palette* "   Thank you!
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HALL OF FAMER virgo87 / HALL OF FAMER HALL OF FAMER / replied
If you choose 4 eye shadows and add the 4 well palette to your basket you get a deal on the bundle. There is no 8 well palette available as far as I am aware.   In Can... see post
No free Sample Option
I just placed an online order and added a deluxe sample.  I just realized that I was never given the option to also chose my 3 free normal samples.  Is this because I had the deluxe sample?  I have never had this problem in the past.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi tapdance21,   You can add free samples to an order regardless of whether or not you included a Beauty Insider perk or a deluxe sample. If you're placing an order ... see post
Pat Mcgrath Skin Fetish 003
What time on the morning of May 10 will the Pat Mcgrath Skin Fetish set be available PST?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Whittybanter, It is now available! see post
Product Restock Date
Is there any way of finding out when a product will be back in stock? Sephora Mods: Do you have access to restock dates? The product I'm looking for is the Drunk Elephant C-Firma Serum, which has been out of stock for quite some time on the Canadian site. I have signed up for email notifications for when the product is restocked, however, if it will take more than two weeks, I will have to find it elsewhere. Just need to know, even an approximate period for when it will be restocked. Thanks
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BEAUTY MAVEN mary1989 / BEAUTY MAVEN BEAUTY MAVEN / replied
So.. it's been over a month now and it is not in stock.. it actually no longer even appears on the website. Can you follow up? see post
Is there anyway someone could tell me when Algenist's Color Correcting Drops in GREEN will restock online?
Normally I could be wait, but my VIB 10% off expires this week! A super awesome Sephora employee introduced me to these drops this weekend but unfortunately was out of stock in the store. I'd like to order them online this week if they restock and not let my 10% off go to waste.
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Aek2332,   We don't have this exact information at this time. I am going to send you a private message regarding this. Please check your inbox when you have a mom... see post
how often does the website restock products?
Mikhaela57929 / FRESH FACE / replied
when does the ciate liquid lipstick in vodoo restock? see post
Hi, I am missing an item from my online order.
 I am a VIB and have never had this happen before. I have been on hold quite a long time 
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
 Hi Karla, I'm so sorry to hear that. I see you were able to get this resolved by phone. see post
How do I change my birthday?
I just noticed that my sister change it while ago! Please change it to November 2. Thanks!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
 Hi Yesuli, I have updated that for you :) see post
ORDER STATUS: Unsuccessful Authorization
On April 9 I placed two orders # and . But the status of these orders show " Unsuccessful Authorization". Could you help me solve this issue,please? These items are important for me.Thx.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi bufallo,   I responded to your other post here:   http://community.sephora.com/t5/Customer-Support/ORDER-STATUS-UNSUCCESSFUL-AUTHORIZATION/td-p/2446220 see post
Need help upgrading my online account to VIB from BI
Hi there,   I am trying to place an order with my VIB discount but it says I need to be logged in as a VIB. I called customer service and they said it's because I have not ordered anything online in awhile and therefore I was downgraded to a BI online, but I shopped in person using my VIB on Monday. Can anyone help?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi luvpenguins,   Sorry to hear about this! I'm going to send you a PM soon to look into this for you. see post
Sweet peach
Does anyone know when the Sweet Peach Palette will be in stock on Sephora.com ?. I've checked on the Canadian side hoping it'd be in stock then I looked on the U.S side still nothing
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HALL OF FAMER veronika23 / HALL OF FAMER HALL OF FAMER / replied
@GlamourBomb that's what it says everywhere but I'd call and check before making the drive. :) see post
Products missing from box!
 I ordered the Origins Age Defense set, but the set I received had two products missing. How can I fix this? 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi aebelkacemi,   I'm so sorry to hear a few items were missing from your order! I'm going to look into this further then send you a private message.   Always, ... see post
Sephora Survey Pop-Ups
So I've never seen this before.  Is it new?   I've browsed on computer and mobile platform.  I've used Opera, Internet Explorer, Chrome, and Mozilla Firefox.  Today, for the first time ever, I've been hit with "take this survey" pop-ups.  How long has this been a thing?  I've seriously never experienced it before today and it's a total deterrent for web-browsing.   
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BEAUTY GURU Persais / BEAUTY GURU BEAUTY GURU / replied
I've gotten a few myself, if it's the first you have had in years I'd count yourself lucky.  see post
Sephora spring sale?
Hey, i am wondering if sephora is going to have a spring sale, because every year, they have 2 big sale, one is at December, and one is at spring. So i am wondering if they are still going to have the sale this year. please tell me a detail date. Thank you so much.
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BEAUTY BOSS lilshopper1 / BEAUTY BOSS BEAUTY BOSS / replied
How do you fully subscribe? see post
Fake reviews.
I get the feeling that 70% of the reviews on Sephora.com are fake-- posted by the product distrubutor. I always click on the user and see if they've reviewed other items or not.. I mean, almost every product has at least 4 stars total. That seems a little unlikely. It bothers me.... Luckily they have a great return policy so you can try things out yourself. Thoughts?
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HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
The Rouge Institute was a site that CalamityJane85 put together a while back where many users here used as another platform to share opinions, reviews, and thoughts of p... see post