Sephora.com Site Issues

[ Edited ]

Hey BeautyTalkers,

 

We want to make sure you know that we are working to fix the site issues affecting Sephora.com for the past couple of weeks. Some of the fixes we are working to restore include 404 error messages and "All Brands" page access. While we work on these fixes, please try clearing your cache/cookies and updating your browsers for a better experience. 

 

We're starting to see improvements and are hoping everything will be working properly in a timely manner. If you see any issues please report them below. 

 

Thanks!
Katie

 

EDIT: Please include screenshots of the issues you're seeing if possible! It helps us out a lot Smiley Happy 

Re: Sephora.com Site Issues

(0) Hearts

No option to leave a review and there's nothing under the product q & a tab for any product. I am using an iPad Pro.

Re: Sephora.com Site Issues

(0) Hearts

I can't seem to leave reviews for anything except brand new items that have been added to the site.

Re: Sephora.com Site Issues

(0) Hearts

My love list actually loads but it says it's empty and that I haven't added anything to it even tho I can still see the hearts on the things I've already "hearted." It's not the end of the world obviously but it IS frustrating. 

Re: Sephora.com Site Issues

(0) Hearts

No checkout button.  I have a cart full of stuff I'd like to buy, but I can't because either Sephora doesn't want my money or their website developer sucks big time.  Maybe both based on the other posts I'm seeing here because it seems this has been an on-going issue.  Little weird for such a well established and well known company.

Re: Sephora.com Site Issues

(0) Hearts

doenst work! I cant look for things, it crashes or feezes its been like this for months FIX IT!

Re: Sephora.com Site Issues

(0) Hearts

I have no checkout button, and the prices of the items in my basket aren't adding together, so there is no balance. Would like to buy stuff but can't... using my iPad, seems others have had issues with iPads and the site...

Re: Sephora.com Site Issues

I've been trying to check out for a week on my iPad to no avail. You are losing sales on a daily basis. This should not be an issue. 

Re: Sephora.com Site Issues

Can not check out, tried all suggestion from customer service, problem is on YOUR end, site has been hit and miss for a while....your loss

 

Re: Sephora.com Site Issues

Can't post reviews. 

Re: Sephora.com Site Issues

(0) Hearts

Yes - I have wanted to review several products from my iPad and have not been able to either. This and the shipping issues - What is up Sephora? 

Re: Sephora.com Site Issues

I'm having a lot of problems with BT. Even after clearing my cache and cookies. I have to open every thread with right clicking open new tab. To get to my messages I have to do that for every new page, so to get to one message i have to open 3 new tabs. Most of the time I can't reply to threads or messages. Sometimes I can't open spoilers. 

Re: Sephora.com Site Issues

[ Edited ]

I am having major problems with using BT, as well. It is extremely difficult to use! I just avoid the whole site for quite some time now as

 

upload_8299295049157472911.jpg

 

Stopped by to see if things are getting better. Nope. Still a mess.

 

Re: Sephora.com Site Issues

Yep! Me too!

Re: Sephora.com Site Issues

[ Edited ]

Here are the problems I have been having:

  • I sometimes cannot access my basket. It's like the page won't fully load. I'll update with a screenshot when it happens again. Updated 6/11.
  • Loves list will not load (doesn't happen all the time, but enough to warrant a complaint; when it happens again I'll add a screenshot). Updated 6/19.
  • Reviews do not show up on the product page. I can sometimes get them to appear if I refresh the page a couple times.
  • The first time I click "sale" from the "shop categories" menu, it takes me to a broken link (see screenshot below; taken on 6/10). I then have to click "sale" a second time to access the sale section.

 

Screenshots:

Spoiler
Sale page broken link:
salepagebrokenlink.PNG

Basket not loading:
basketnotloading.PNG

Loves list error:
loveslisterror.PNG

 

Note: My browser is the latest version of Chrome. Also, I've tried clearing my cache and cookies to no avail. 

 

Lastly, it has been MONTHS since the Sephora website was revamped. It is ridiculous that there are still so many problems. 

Re: Sephora.com Site Issues

(0) Hearts

As another indicated.  I am unable to place an order via my iPad.

Re: Sephora.com Site Issues

(0) Hearts

Me neither.

Re: Sephora.com Site Issues

(0) Hearts

I'm going on about day 4 or 5 of not being to shop via my iPad. BT is working ok though. Probably not such a bad thing for my wallet but probably not so great for Sephora's sales. 

Re: Sephora.com Site Issues

(0) Hearts

I don't necessarily have one particular thing to narrow it down to.  BT is very slow for me today, although most days it works fine.  Sephora.com though is and has been extremely slow / difficult to use for me for a while now.....I get sent to broken page links all the time, takes forever to just go through pages, put things in my cart, etc......

Re: Sephora.com Site Issues

(0) Hearts

BT is impossible to use! It is painfully slow, and there is quite a delay on everything. I am struggling just to scroll, type and post some things. You have to wait a few for every darn letter you type! I honestly hope this just means changes are being made to the mess you've created with the Big Change?

Re: Sephora.com Site Issues

Having problems with my love list.  Some products that were not in stock (that I was keeping an eye on) disappeared from my list... when I switch to the US site some show up again. Very odd.