Sephora.com Site Issues

[ Edited ]

Hey BeautyTalkers,

 

We want to make sure you know that we are working to fix the site issues affecting Sephora.com for the past couple of weeks. Some of the fixes we are working to restore include 404 error messages and "All Brands" page access. While we work on these fixes, please try clearing your cache/cookies and updating your browsers for a better experience. 

 

We're starting to see improvements and are hoping everything will be working properly in a timely manner. If you see any issues please report them below. 

 

Thanks!
Katie

 

EDIT: Please include screenshots of the issues you're seeing if possible! It helps us out a lot Smiley Happy 

Re: Sephora.com Site Issues

Same with me.  I used to spend a lot... probably two hundred a week and since the total website redo I think I've probably spent two hundred total... and that is about two months grand total...

Re: Sephora.com Site Issues

Same, reviews are gone. I ALWAYS read reviews before purchasing. This rouge is on pause until the reviews are back. 

 

Re: Sephora.com Site Issues

Same issue, safari on iPad Air, but I also have the same issue on sephora app on iPad Air, not just safari. No reviews. 

Re: Sephora.com Site Issues

I am using an iPad with Safari as my browser - I have not been able to see reviews since the website changes approx 4 days ago. It is very frustrating! Sometimes when I have re-loaded the page there is a flash of the reviews for a brief second and then they disappear again. I cleared cookies, I deleted all memory of Sephora I had on my device but when I went back to the site it didn't help with anything. image.png

Re: Sephora.com Site Issues

image.png

For the past 3 days I have not been able to see reviews AT ALL. Everything was working fine I was reading and ordering all the time, then all of a sudden reviews disappeared. Sometimes when the page first loads the reviews will pop up for a split second and then are gone again. I am like many others on here - using an iPad and safari. I know this system well and cleared the cookies on this page etc. but it did nothing. I have had this issue in the past, but only randomly on some pages, after I would reload the webpage a couple of times the reviews would come back....but not this time, they are completely gone and don't look like they are coming back.

Re: Sephora.com Site Issues

(0) Hearts

I'm on an iPad, safari. Cleared everything out and reviews still don't show up. I'm not on the app. Emailed customer service and they kept telling me how to reinstall the app.  Didn't mention that this is a known issue. Just live chatted and was told to clear cookies and cache again. And change to Firefox or google chrome.  That did not help. Again, no mention that this is a Sephora site issue. Driving me crazy! Guess I'll shop somewhere else. I rely on reviews before making a purchase. 

Also, check your default shipping address. After the first email, my shipping address was changed (not by me) to a state across the country. If I had made a purchase without checking it would have went there.  How did that happen? Scary. 

Re: Sephora.com Site Issues

Hey please fix I cannot view the product pages for purchase for weeks now. This weird dialogue box pops up but never loads. So I can't add products to cart meaning I CAN'T GIVE YOU MY MONEY!!!! Whatever you did undo it pretty please I wanna shop and right now the app is the only way I can. Tried every browser, doesn't matter they're all doing the same thing. Cleared history and cache.

Re: Sephora.com Site Issues

(0) Hearts

I was just looking at the Pretty Vulgar stuff, but since  I can't read the reviews, I'm not buying.

 

This whole web mess has to have cost Sephora a fortune in lost business. I can't believe how little progress has been made on the issues. 

 

Please fix the site; I'd like to be able to shop.

Re: Sephora.com Site Issues

(0) Hearts

I can't see reviews either.  It's bee this way for days.  I am on Safari on a Mac Book Pro.  Doesn't work on iPad or iPhone either.  It is the same if I am using the app.

Re: Sephora.com Site Issues

(0) Hearts

iPad Safari issue

I add samples to my cart and if I leave to shop for anything else they disappear. Have had to re-add samples many, many times in recent weeks.

Re: Sephora.com Site Issues

(0) Hearts

same issues with the reviews! so frustrating 

Re: Sephora.com Site Issues

I've been having the same exact problem with the reviews disappearing as some people mentioned here already. It's been happening for the past few weeks. The reviews disappear after 2 or 3 seconds. It happens on my safari and my chrome browser in my MacBook Pro.

Re: Sephora.com Site Issues

I am also having the same issue. The reviews appear for a few seconds then disappear and don't come back. I will not buy a new product without first reading reviews. I hope this is fixed quickly!

 

Re: Sephora.com Site Issues

Very frustrated that I can't see ratings & reviews like previous people have said. Difficult to decide on buying products without this feature! It's been days - when will it's be fixed?

Re: Sephora.com Site Issues

(0) Hearts

Hi @suseliz! Thank you for this feedback, can you tell me which device you're on (app, mobile site, desktop computer, etc.)?

Re: Sephora.com Site Issues

(0) Hearts

I have the same problem too! Using Safari in my Macbook Pro

Re: Sephora.com Site Issues

(0) Hearts

I've been having the same exact problem for the past couple of weeks. The reviews disappear after 2 or 3 seconds. It happens on my safari and my chrome browser in my MacBook Pro.

Re: Sephora.com Site Issues

I'm using my iPad; and this feature doesn't work whether I use my Sephora app or safari.

Re: Sephora.com Site Issues

Two new issues (latest version of chrome)

 

-Cannot add more than 1 sample to my bag

-Cannot check out D:  (gets stuck in an infinite sign in loop)

Re: Sephora.com Site Issues

(0) Hearts

@Madeline7 the infinite sign in loop is happening to me as well when I'm trying to leave a review (also on Chrome) ahh so frustrating.

Re: Sephora.com Site Issues

I can't see reviews anymore either. Like others they appear for a few seconds then disappear.  I view on iPad.