Sephora.com Site Issues

[ Edited ]

Hey BeautyTalkers,

 

We want to make sure you know that we are working to fix the site issues affecting Sephora.com for the past couple of weeks. Some of the fixes we are working to restore include 404 error messages and "All Brands" page access. While we work on these fixes, please try clearing your cache/cookies and updating your browsers for a better experience. 

 

We're starting to see improvements and are hoping everything will be working properly in a timely manner. If you see any issues please report them below. 

 

Thanks!
Katie

 

EDIT: Please include screenshots of the issues you're seeing if possible! It helps us out a lot Smiley Happy 

Re: Sephora.com Site Issues

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I can't login/checkout with chrome either, get a 'bad request' error page. Often when attempting to view the basket too.  Had to use firefox to complete an order.

 

Also, I keep getting emails about things left in my cart when my cart is empty.

 

The automatic dropdowns for all the categories below the 'sephora' blocking the page as i'm browsing it is somewhat frustrating as well. 

 

sigh Smiley Sad 

Re: Sephora.com Site Issues

I am still unable to log into my account on my smartphone (Android) if I pick the desktop version. I wish this would get fixed as I've not been able to get onto BT as much Smiley Sad @KatieBT

Re: Sephora.com Site Issues

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This is an annoying little bug I continue to experience with the app (as I compile my dream shopping basket for the sale):

 

Let's say I'm scrolling through all the products on the Make Up For Ever page. I click into one of the products to read more about it, reviews, etc. When I click BACK out of the product page I'm brought back to the VERY TOP of all the Make Up For Ever products so I have to scroll down and find my place where I last left off browsing. Since some brands have hundreds of products this is super duper annoying and a bad user experience. It really hampers my deep searching and kinda makes me not want to explore around. Hope you guys can look into it! Thanks! Smiley Happy

 

(I'm on an iPhone 7+ that auto updates all my apps so whatever your latest version is, is what I have installed!)

Re: Sephora.com Site Issues

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Hmm actually you can maybe scratch this because after several days of experiencing this it's no longer happening. Awesome! 

Re: Sephora.com Site Issues

I am experiencing a weird problem today. I can open BT home page only if I come through Sephora.ca clicking the option to head to Beauty talk. I can open threads directly through email link but can't go to the home page from there.

Re: Sephora.com Site Issues

Im trying to buy some blush and i keep getting error 404 Smiley Sad whats going on :'( Sephora take my money!

Re: Sephora.com Site Issues

So, any chance of fixing these problems before the sale? Yes, I still have major issues on all browsers. Anyone else? Am I the only one still having issues? So annoying. Shopping should not be this stressful!

 

Spoiler
upload_6236683492594781539.jpg

Re: Sephora.com Site Issues

Thank God, I thought I was the only one experiencing this... At first I thought maybe Chrome was the problem, so I went to Safari and it was fine. Then Safari started going all ape poop so I thought maybe, just maybe, there would be a thread about it here...

 

At least I'm not crazy!

 

And as @glossforevery1 said earlier, I too feel like it's getting worse and worse.

Re: Sephora.com Site Issues

The last time I was on the receiving end of this many sorry's I got a box of Timbits. 

 

Smiley Wink 

 

Overall the site's been working better for me, but I've had a weird new issue today... I seem to have difficulties accessing BT using community.sephora like I always used to do. I now need to go to sephora first and then go through the drop downs to get to BT. 

Re: Sephora.com Site Issues

THere's absolutely no way for me to access BT on my phone (using Chrome, not app). It used to work  just fine by going to community.sephora.com, but for some reason it started to redirect to an error page (community.sephora.com/t5/errors/errorpage) that reads as follows:

Spoiler
An Unexpected Error has occurred. Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: (whatever alphanumeric combo I get). Click your browser's Back button to continue.

 I've cleaned the cache and cookies and whatever, but whenever I try to access BT by either typing the URL or clicking on the "BEAUTYTALK" link it still gives me the same error page. 

Re: Sephora.com Site Issues

The problems are getting WORSE AND WORSE!! I can't even access my cart anymore. I cannot checkout or buy anything. All I get now is a WE'RE SORRY PAGE on what appears to be a mobile site. I also am still getting a 400 error code. I am beyond right now. Its been a week and nothing is improving only getting worse. How can customers not be able to look up products, get information and check out?!?!?!

Re: Sephora.com Site Issues

I am in the same boat as you! I can't do anything!!!

Re: Sephora.com Site Issues

A very interesting new error or whatever I am getting since yesterday. When I try to access a page on BT or Sephora website, I get this image though after refreshing the page it mostly takes me where I want to go.

IMG_5905.PNG

Re: Sephora.com Site Issues

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This happens to me every single time I come on the website. I just scroll past the big delivery truck hahhaa

Re: Sephora.com Site Issues

received this earlier @fatimamummy and thought I'd been redirected to a delivery website or something 🙈

Re: Sephora.com Site Issues

Website so buggy....

you can drive a truck through it

I miss Sephora.

 

 

[Haiku just for you, @fatimamummy]

Re: Sephora.com Site Issues

[ Edited ]

Whoever did this update screwed up your site royally and things just seem to be getting worse not better. This has dragged on far to long. I sure hope sephora has the good sense to get rid of the people who messed this up. Because frankly a mistake is one thing but not being able to solve it for this amount of time is unacceptable. Please hire some people who know what they are doing in this matter and get it fixed. You are losing money and customers rapidly. 

Re: Sephora.com Site Issues

Not sure if this has been mentioned anywhere but the links from the little drop down arrow next to my name/points total don't go anywhere.  When I click on them the list just collapses.  I'm currently on Chrome on a PC.

 

Thanks for updating us Katie!  Things seem to be getting better.  All of those makeup sacrifices must be working! 

Re: Sephora.com Site Issues

I am experiencing a new problem on Safari. 3 out of 4 times I try to access my love list, I get the error "page doesn't exist" .

Re: Sephora.com Site Issues

@fatimamummy 

 

Sephora ain't showing u the love?

 

giiiiiiirl, if ya liked it than ya shoulda put a buy on it. 

 

Spoiler
Beyonce-Wink.gif

 

 

Re: Sephora.com Site Issues

Lol @Insomniacmuffin Yup it looks like that.