Sephora.com Site Issues

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Hey BeautyTalkers,

 

We want to make sure you know that we are working to fix the site issues affecting Sephora.com for the past couple of weeks. Some of the fixes we are working to restore include 404 error messages and "All Brands" page access. While we work on these fixes, please try clearing your cache/cookies and updating your browsers for a better experience. 

 

We're starting to see improvements and are hoping everything will be working properly in a timely manner. If you see any issues please report them below. 

 

Thanks!
Katie

 

Re: Sephora.com Site Issues

Thank God, I thought I was the only one experiencing this... At first I thought maybe Chrome was the problem, so I went to Safari and it was fine. Then Safari started going all ape poop so I thought maybe, just maybe, there would be a thread about it here...

 

At least I'm not crazy!

 

And as @glossforevery1 said earlier, I too feel like it's getting worse and worse.

Re: Sephora.com Site Issues

The last time I was on the receiving end of this many sorry's I got a box of Timbits. 

 

Smiley Wink 

 

Overall the site's been working better for me, but I've had a weird new issue today... I seem to have difficulties accessing BT using community.sephora like I always used to do. I now need to go to sephora first and then go through the drop downs to get to BT. 

Re: Sephora.com Site Issues

THere's absolutely no way for me to access BT on my phone (using Chrome, not app). It used to work  just fine by going to community.sephora.com, but for some reason it started to redirect to an error page (community.sephora.com/t5/errors/errorpage) that reads as follows:

Spoiler
An Unexpected Error has occurred. Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: (whatever alphanumeric combo I get). Click your browser's Back button to continue.

 I've cleaned the cache and cookies and whatever, but whenever I try to access BT by either typing the URL or clicking on the "BEAUTYTALK" link it still gives me the same error page. 

Re: Sephora.com Site Issues

The problems are getting WORSE AND WORSE!! I can't even access my cart anymore. I cannot checkout or buy anything. All I get now is a WE'RE SORRY PAGE on what appears to be a mobile site. I also am still getting a 400 error code. I am beyond right now. Its been a week and nothing is improving only getting worse. How can customers not be able to look up products, get information and check out?!?!?!

Re: Sephora.com Site Issues

I am in the same boat as you! I can't do anything!!!

Re: Sephora.com Site Issues

A very interesting new error or whatever I am getting since yesterday. When I try to access a page on BT or Sephora website, I get this image though after refreshing the page it mostly takes me where I want to go.

IMG_5905.PNG

Re: Sephora.com Site Issues

(0) Hearts

This happens to me every single time I come on the website. I just scroll past the big delivery truck hahhaa

Re: Sephora.com Site Issues

received this earlier @fatimamummy and thought I'd been redirected to a delivery website or something 🙈

Re: Sephora.com Site Issues

Website so buggy....

you can drive a truck through it

I miss Sephora.

 

 

[Haiku just for you, @fatimamummy]

Re: Sephora.com Site Issues

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Whoever did this update screwed up your site royally and things just seem to be getting worse not better. This has dragged on far to long. I sure hope sephora has the good sense to get rid of the people who messed this up. Because frankly a mistake is one thing but not being able to solve it for this amount of time is unacceptable. Please hire some people who know what they are doing in this matter and get it fixed. You are losing money and customers rapidly. 

Re: Sephora.com Site Issues

Not sure if this has been mentioned anywhere but the links from the little drop down arrow next to my name/points total don't go anywhere.  When I click on them the list just collapses.  I'm currently on Chrome on a PC.

 

Thanks for updating us Katie!  Things seem to be getting better.  All of those makeup sacrifices must be working! 

Re: Sephora.com Site Issues

I am experiencing a new problem on Safari. 3 out of 4 times I try to access my love list, I get the error "page doesn't exist" .

Re: Sephora.com Site Issues

@fatimamummy 

 

Sephora ain't showing u the love?

 

giiiiiiirl, if ya liked it than ya shoulda put a buy on it. 

 

Spoiler
Beyonce-Wink.gif

 

 

Re: Sephora.com Site Issues

Lol @Insomniacmuffin Yup it looks like that. 

Re: Sephora.com Site Issues

New problem encountered- when trying to place order, I got all done and pushed "place order" button, I got "Sorry" page!  After much fiddling around I pushed the back button and it went through!  This is a serious problem people, most people aren't as patient or willing to jump through hoops to place an order, they will just go elsewhere.

Re: Sephora.com Site Issues

Everything today is giving me the 400 error or sending me to a mobile page (I'm not on mobile) with the Sorry! message. So annoyed. 

Re: Sephora.com Site Issues

Cannot access rewards bazar , keeps stating their is an "error" also experiencing the 404 error thing 

Re: Sephora.com Site Issues

[ Edited ]

I don't know if this has been mentioned already but I noticed this morning that the Brands A-Z button is back! Smiley Happy Smiley Happy

 

*sorry, maybe this wasn't the right place to post this but I wasn't sure where to put it

Re: Sephora.com Site Issues

I'm gonna add to the list of the existing problems the new website has been having.

samples that I pick won't go into the cart.

Every time I clicked checkout, it asked me to sign-in but then nothing happens. No checkout page nothing. Just endless cycle of clicking checkout and and putting in password.

 

FYI, yes I did clear cache/cookies and even opening it on different browser that I downloaded just to see what the problem is. 

 

Can't you guys just revert back to the old website in the mean time and have the new one in beta version or something to test out and fix all the kinks? Clearly there's too many problems with it that it takes so long to fix. it's been more than 2 weeks and I bet your online orders graph doesn't look as good as usual. Just saying.

Re: Sephora.com Site Issues

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thanks, glad to hear an update. I still get an error page when I try to look at my account, and also for other random attempts to browse the site in general. BT is working ok for me. Though also I didn't get the shipped email for the Play box, got it today in the mail but wasn't notified it shipped or anything. hope it all gets fixed soon. I may also not be receiving BT emails for posts I subbed to a while ago but its hard for me to double check that. what I get an error page for seems to change randomly. ETA: ok I now can access my account page but could not just a few minutes ago? its random like that. Also, I see the Play box has no tracking attached to it. not a big deal but that's what I've noticed so far in terms of site issues.

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