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View and track online orders
Reorder it from in-store and online purchases
View saved products
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Manage your services, classes and events
Complete your beauty traits for personalized recommendations
Payments, contact info, addresses and password
Ask questions, join challenges, and get recommendations from people like you
Discover topics tailored to your beauty interests
Add your photos and get inspired by fellow beauty lovers
From makeovers to personalized skincare consultations
Get inspired, play with products & learn new skills
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Explore what's hot in your store
UPDATE: this thread is closed. Please ask your questions in the new thread here: https://community.sephora.com/t5/Oh-Canada/Sephora-Canada-Site-Product-Update-Thread/m-p/3936771
Hello Canadian BTers!
I'm starting this new thread to act as the official update location of new launches, LE products, and brands that are on coming to the US site but may be launching (and returning) to Sephora's Canadian site at a different time. There are a lot of changes happening in real time over here, and in the spirit of communication, this thread is to keep our BTers abreast of the information we have. This is not going to be everything, and could also be subject to change (and hopefully we won't need this thread forever), but we are working with the Canadian team to get as much information for you as we can.
That being said, we will only be using this thread to speak to dates and info about big upcoming launches, LE products, and brands that are on the US site and are coming to the Sephora.ca site. If you have a question about any of these things, drop it here, and we will do our best to track down the answer for you.
I realize that you guys are feeling all of the feelings right now about the new warehouse move, but this thread is not a venting loop, nor is it a thread to deal with customer service issues (as I don't have any access to our order systems). We've got quite a few of those on the community already (for totes good reason), but I'd like to keep this specific thread informational, if possible.
Okay on to the info! Here's what I know (previous releases in spoiler):
New Launches / LE products
KVD
Restocks
Brands
If you have a question about a new US release or LE product on the .ca site, post it below and I'll try to get you an answer!
@KatieBT Thanks! The Stila went live yesterday or the day before I think... I wish we had the bronzer and KA during the sale like the US... not fair 😞
Why can't it go live at the same time as the US??? I don't understand that delay....
What about this product???
http://www.sephora.com/unicorn-nail-polish-duo-P419467?skuId=1944297
Thanks!
Stila went live yesterday, I managed to get one. They were sold out then I saw they were back in stock again this morning and now sold out again. So frustrating but keep an eye out! I too am wondering when the nails inc duo is coming in stock again.
What do you mean again. To my knowledge the Nails Inc was never in stock for Canada. It went from OOS to OOS with the email notification. Yeah the Stila has been going in and out of stock since Tuesday.
When will Jo Malone be available in Canada???
http://www.sephora.com/jo-malone-london?icid2=product_link_brand
Hi @KatieBT I was wondering if the Benefit Cheek Parade was already released online? and will it be available in stores?
@KatieBT @candacebt can you tell me if you will restock the RMS Beauty in Uncoverup in 00 soon. It's been a month and half since I've been checking the page and would like to know so I can pick it up elsewhere if needed. Thanks!
Do you girls know whether Canada will carry brand Primary Raw, and Son & Park in the near future?
http://www.sephora.com/beauty-water-P409633?skuId=1833466
http://www.sephora.com/primary-raw?products=all&icid2=product_link_view%20all%20brand
This question is about restocks:
When do you generally restock products, specifically the ones in high demand?
I've been waiting for over a month for the following products to be back in stock:
- Holographic Palette from KVD
- Liquid Matte Lipstick in the shade 103 from MUFE
- Dewy Stix Luminous Highlighting Balm from Ciaté London
- Pro Glow Liquid Highlighter in the shade Stunner from tarte (the Make Believe in Yourself edition)
Thank you!
Looks like the Bay will be selling The Ordinary products according to an email I received today.
Is RMS Beauty's UnCoverup in 00 going to be restocked?
Shoppers drug mart sells this 🙂
@candacebt @KatieBT Does anyone know any information about what is going on with the Tarte Make Believe collection for the Canada website? The brushes keep coming in and out of stock, but I don't think the palette and the other products in this line have been in stock at all yet. I have been watching it VERY closely and I haven't seen anything - I also am signed up for emails and I havent recieved an instock notice. I have seen things pop up on sephora before initially as "out of stock" to begin with, so yea, I don't know. Anyone know when the rest of this collection will be available for Canada online?
@acsephora Make Believe is coming soon! I'm hearing this should be in stock by early April 🙂
@candacebt @KatieBT Any idea if KVD alchemist palette will restock online? TIA!
Hi @Anewxa- the Alchemist Palette will come back! I'm told it will come back sometime in April but timing isn't confirmed.
Side note, I just deleted my last response since it was incorrect, sorry if I caused any confusion!
Is the Viseart warm neutrals EVER coming back in stock? I feel like it's been months!!!!
Hi @Sarrah89- I'm told this palette should be in stock by the end of next week!
@KatieBT -- my Loves list keeps shrinking.
I purchased this from Sephora before and now it can't be shipped to Canada? Anyone know why they do this?
@jeannie11 I hear this is coming back sometime next week 🙂
@jeannie11 I see sometimes the products come back again weeks later (maybe something to do with ingredients or packaging compliance) or sometimes they are assigned new sku's. I hope a mod can comment whether it is pulled or will be back.